Property: COMO Maalifushi, Maldives

Job Title: Reservations Manager

Job Summary
Manage the day to day running of the Reservation Department by developing specific goals, policies and
strategies for the department which shall be implemented through correct planning, organizing and training, while
also ensuring that high standards, quality and maximum profitability is aimed for at all times.

Key Tasks

 Ensure that all relevant information and updates are shared with your staff.
 To monitor standards in Reservation Department to include the handling of telephone calls and emails from
external and internal clients.
 Maintain and update guest history data as and when necessary.
 To monitor and organize the Reservation filling system with the most updated information
 Maintain an accurate record of all contracted companies and travel agents (independent agents, consortia,
preferred, tour operators, wholesalers) including rates, promotions and credit facilities.
 Responsible for reviewing email replies to ensure accuracy of information.
 Ensure that all reservations are entered in Opera PMS with all the relevant guest requests, billing instructions
and traces.
 Ensure that hotel availability is updated on all distribution channels (PMS, GDS, WEB and TPW) to maximize
sales opportunities.
 Ensure that rates are loaded and bookable in all systems (Opera, SynXis and Third Party websites).
 Check room availability report to see any high occupancy or overbooking and to bring to the attention of the
Front Office Manager or General Manager. To provide such information and inform all concerned to ensure
smooth flow of operation.
 Ensure that payment for all reservations are received within the terms & conditions of the hotel and rate
booked and that deposits and full payments are received prior to guest arrival.
 Attend weekly revenue meetings and communicate all information necessary to decide on plan of action and
selling strategies.
 Be knowledgeable about our competitors and analyse the market trends frequently to ensure we are placed
well within our competitor set to maximize revenue.
 Analyse pick up trends and implement selling strategies to maximize revenue
 Place restrictions whenever necessary and ensure inventory is frequently updated on all channels.
 Control room availability and rate structure and work together with Sales and Marketing to ensure the highest
yield possible.
 Participate in sales activities as and when required ensuring the Reservations team is kept informed of all
promotions within the property and all COMO Hotels and Resorts.
 Evaluate operations and suggest improvements for Travel Agents performance to Regional Sales Manager,
Revenue and Distribution Manager, Regional Director of Sales and Marketing and/or General Manager
Key Requirements
 Previous experience as a Reservations Manager for a minimum period of three years in a 5 star resort or
hotel.
 Excellent fluency in both written and spoken English is a must.
 Previous experience working with different nationalities and cultures.
 Must be highly motivated, positive, creative and enthusiastic.
 Demonstrate professional attitude and behavior at all times.

In return, you will be working for one of the most exciting luxury hotel companies and we would offer you:
 Competitive salary and service charge
 Free breakfast, lunch and dinner in our employee restaurant
 Employee social and sporting activities
 Learning and development opportunities
 Free employee Internet
 Well-equipped employee gym
 Uniform and free uniform laundry service

APPLY NOW
careers.maalifushi@comohotels.com