S.

Student Satisfaction with Service Quality in Higher

SA A N DA SDA
No. Education Institutions
1 Layout of classroom
2 Appearance of Lecturer
3 Lighting / Ventilation in class room
4 Appearance of building
5 Overall cleanliness
6 Availability of parking
7 The degree to which curriculum is update
8 Computer adequately provided
9 Whether Latest software used
10 The organisation culture, belief and value in this institution
11 Friendly and courteous institutes office staff
12 Friendly and courteous institute Lecturer
13 Lecturer's research efficiency/ productivity
14 Lecturer are innovative and agent of change
15 Security measure at your institute
Communication skill courses are well taught by Lecturer in
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the institute
17 Institute's staff knowledge of rules and procedures
18 The institute keeps record accurately
The general reliability of Lecturer i.e. keep time/don't cancel
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class
20 The institute provides its services at time it promises to do
21 Faculty takes sincere interest in solving student's problem
22 Teaching capability of Lecturer's proficiency
Office staff takes sincere interest in solving student is
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problem
24 Availability of Lecturer to assist student
Faculty capability to solve problem of student when
25
problem arises
26 Queries are dealt with efficiently and promptly
Channel for expressing student complaints are readily
27
available
28 Faculty are willing to give the students individual attention
Faculty are sympathetic and supportive to the treatment and
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individual students
30 Administration has student's best interest at heart

Gender: Male □ Female □

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