POSITION DESCRIPTION

Mission Statement:
We aim to meet the needs of our
communities by providing quality
services and care.

POSITION TITLE: ADMINISTRATION OFFICER

Name:

Classification: ASO-1

Facility: Eastern Eyre Health & Aged Care Inc

Award: South Australian Public Sector Salaried Employees

Interim Award.
Date Joined Company:

Responsible to: Practice Office Manager

Main Responsibilities: Accountable to the Practice Office Manager for effective & efficient reception
and administrative support to staff and clients within the Community Health
Department and/or Medical Practice in Eastern Eyre Health & Aged Care
Inc. Work as an integral part of a multi disciplinary team to support clients
through the delivery of primary health care services. Responsible for the
provision of an effective and timely financial, administrative, clerical &
personnel service.

PERFORMANCE MONITORING:
An initial review of performance will be undertaken within three months and then formally reviewed
every 12 months based upon this position description.

LAS T APPRAIS AL DATE:

NEXT APPRAIS AL DATE:

REVIEW OF POSITION DESCRIPTIONS:

This position description will be reviewed annually (June 30 each year), when the position becomes
vacant or as deemed necessary.
KEY PERFORMANCE INDICATORS:
To competently perform in this position, the person should possess the following
knowledge, skills and experience based upon the following 6 Key Performance Indicators:
1. PERSONAL & PROFESSIONAL DEVELOPMENT
Demonstrated experience and understanding of the need for continuation of both personal and
professional development.

2. CUSTOMER SERVICE
Excellent communication and interpersonal skills including demonstrated experience in liasing with a
wide range of internal and external clients.

3. ADMINISTRATION & DOCUMENTATION

Through the use of organisational processes ensure that all administration and documentation
requirements are initiated and completed in a professional and timely manner.

4. TECHNICAL SKILLS & APPLICATION.

Demonstrated knowledge and application of the skills required for this position. This includes
knowledge and understanding of appropriate equipment, legislation, policies and procedures.

5. TEAMWORK & COMMUNICATION

Demonstrated ability to lead and develop a diverse team or participate as an active member of a team,
consistent with the philosophy and policies of the Organisation.

6. CONTINUOUS QUALITY IMPROVEMENT

Commitment to ensuring quality services are delivered to both internal & external clients through
continuous improvement activities.
QUALIFICATIONS:

Drivers License
Essential: Required to produce a satisfactory National Police Certificate/National
Police History Records Check prior to confirmation of appointment and
every 3 years thereafter from date of issue

Some knowledge of current Office Practice.

Desirable:

Salary/Conditions:
This position will be part time. Hours of work are generally between
the hours of 9.00am and 1.00pm Monday to Friday.
The position will be based at the Eastern Eyre Health & Aged Care,
Community Service Office or Cleve Medical Practice. However work
across Eastern Eyre Health & Aged Care sites may be required within
the community service department.
Some flexibility of working hours may be required.

Award/Agreement SA Public Sector Salaried Employees Interim Award

KEY RESPONSIBILITIES
POSITION TITLE: ADMINISTRATION OFFICER
K.P.I. 1
PERSONAL &
PROFESSIONAL
DEVELOPMENT
Demonstrated experience and
understanding of the need for
continuation of both personal
& professional development.
K.P.I. 2
CUSTOMER
SERVICE
Excellent communication and
interpersonal skills including
demonstrated experience in
liaising with a wide range of
internal and external clients..
K.P.I. 3
ADMINISTRATION &
DOCUMENTATION
Through the use of the
organisational processes
ensure that all administration
and documentation
requirements are initiated and
completed in a professional
and timely manner.
DESCRIPTION
• Continually develop both personally & professionally to meet the changing needs
of your career & industry. (ESSENTIAL)
• Attend all training sessions provided by the organisation and be actively involved
in other training & development as required (ESSENTIAL).
• Motivated to achieve required goals / tasks relevant to the position (ESSENTIAL).
• Prepared to participate in the organisation Mentoring Program as either a mentor
or a mentee as required (ESSENTIAL).
• Demonstrated ability to undertake assigned duties, to work within agreed
timetables and deadlines and to accept responsibility for accurate and efficient
completion of each task (ESSENTIAL).
• Ensure compliance with the requirements of the Code of Conduct for SA Public
Sector Employees with regard to integrity, respect and accountability
(ESSENTIAL).
• Actively participate in the Performance Management process as required and to
develop in consultation with your manager/ supervisor a personal / professional
development plan (ESSENTIAL).
DESCRIPTION
• Act in a professional manner at all times when dealing with internal & external
clients (ESSENTIAL).
• Positively promote the organisation both internally & externally (ESSENTIAL).
• Be prompt and provide courteous service to clients, colleagues and the broader
community (ESSENTIAL).
• Maintain confidentiality on all issues relating to the Organisation, the clients &
fellow colleagues (ESSENTIAL).
• Treat all clients with respect & equality, whilst being responsive to their needs
(ESSENTIAL).
• Maintain a professional and appropriate telephone manner and be responsive to
telephone inquiries (ESSENTIAL).
DESCRIPTION
• Ensure that all documentation is accurate and completed in a professional and
timely manner (ESSENTIAL).
• Responsible for co-ordinating the filing and administration in a professional and
orderly manner (ESSENTIAL).
• Ensure all relevant operational policy and procedure manuals are maintained and
current (ESSENTIAL).
• Contribute to the provision of an effective service by ensuring accounts and reports
are processed and forwarded within agreed timelines.
KEY RESPONSIBILITIES (ctd)
K.P.I. 4
TECHNICAL
SKILLS &
APPLICATION
Demonstrated knowledge and
application of the skills
required for this position. This
includes knowledge and
understanding of appropriate
equipment, legislation, policies
and procedures.
K.P.I. 5
TEAMWORK &
COMMUNICATION
Demonstrated ability to lead
and develop a diverse team or
participate as an active
member of a team, consistent
with the philosophy and
policies of the Organisation.
K.P.I. 6
CONTINUOUS
IMPROVEMENT
Commitment to ensuring
quality services are delivered
to both internal & external
clients through continuous
improvement activities.
DESCRIPTION
• Able to initially operate under close direction using established routines, methods
and procedures with limited scope for exercising initiatives and judgment, but able
to progress to involvement in a range of activities requiring the use of written and
numeric skills, administrative skills, effective communication skills and the use of a
wide range of office equipment. (ESSENTIAL)
• Able to assume some accountability for work performed and to meet prescribed
priorities. (ESSENTIAL)
• Able to apply basic knowledge of administrative practices and procedures.
(ESSENTIAL)
• Contribute to the effective management of the office in consultation with the
supervisor. (ESSENTIAL).
• Responsible for the provision of reception duties, coordination of telephone
services customer service and word processing to the community health or medical
practice. (ESSENTIAL).
• Perform other tasks as required including; maintain stock of stationary, organisation
of appointments, coordinating travel arrangements, completion of receipts,
recording of money taken for petty cash, general filing, photocopying, laminating
and mail in and out etc (ESSENTIAL).
• Contribute to the security of the area (ESSENTIAL).
• Ensure the provision of an efficient and effective record and file management
system by managing and processing records, collation of relevant data, and
maintaining appropriate paperwork.(ESSENTIAL).
• Ability to operate and undertake maintenance of all office equipment (ESSENTIAL).
• Demonstrated ability to effectively use and keep up-to-date with the organisational
computer system and software packages as appropriate (ESSENTIAL).
• Demonstrate knowledge and understanding of the Premier's Safety Commitment
Statement, Occupational Health, Safety and Welfare Act and Risk Management
principles.
DESCRIPTION

Be aware of, and practice according to, the organisation’s Aims, Objectives &
Core Values (ESSENTIAL).
• Demonstrate the ability to work positively within a team to achieve team goals and
work harmoniously and effectively with other team members to achieve service
delivery excellence (ESSENTIAL).
DESCRIPTION

Demonstrated understanding of all relevant external legislation & internal policies
and procedures that relate to this position and the Organisation (ESSENTIAL).
• Participate in and contribute to quality improvement programs and other facility
activities to meet Service/Accreditation Standards (ESSENTIAL).
• Able to demonstrate a commitment to good occupational health, safety and welfare
practice by; encouraging and supporting the health and safety representative for
your work group; raising issues and identifying / reporting all hazards through
appropriate consultation processes; obeying reasonable instruction given in relation
to health and safety; and complying with OHS&W policies and procedures and
contributing to a safe working environment by observing all Occupational Health
and Safety regulations. (ESSENTIAL)
• Able to participate in the organisation risk management process to identify, assess
and treat potential risk arising from the business (ESSENTIAL).
Job and Person Specification Approval

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Manager Community Health

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Incumbent employee