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Gartner Application Strategies & Solutions Summit Summit 2017

4 6 December 2017 / Las Vegas, NV

Summit Summit 2017 4 – 6 December 2017 / Las Vegas, NV Strategic Roadmap to Architect

Strategic Roadmap to Architect a Digital Business

Technology Platform

Elizabeth Golluscio Keith Guttridge

CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

It is not the strongest of the species that survives, nor the most intelligent, but the one most

responsive to change.

Key Issues

Key Issues 1 What is a Digital Business Technology Platform? 2 How do I develop a

1 What is a Digital Business Technology Platform?

Key Issues 1 What is a Digital Business Technology Platform? 2 How do I develop a

2 How do I develop a roadmap to build a DBTP?

Platform? 2 How do I develop a roadmap to build a DBTP? 3 Which architectural principles,

3 Which architectural principles, organizational competencies and technology strategies are necessary?

2 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

competencies and technology strategies are necessary? 2 © 2017 Gartner, Inc. and/or its affiliates. All rights

Key Issues

1

2

3

What is a Digital Business Technology Platform?

How do I develop a roadmap to build a DBTP?

Which architectural principles, organizational competencies and technology strategies are necessary?

3 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

competencies and technology strategies are necessary? 3 © 2017 Gartner, Inc. and/or its affiliates. All rights

Components of the Digital Business Technology Platform

Customers

Customer Ecosystems Experience Platform Platform Data & Analytics Platform Data & Analytics Platform IoT
Customer
Ecosystems
Experience
Platform
Platform
Data &
Analytics
Platform
Data
& Analytics Platform
IoT
Information
Systems Platform
Platform

Partners

Things

Employees

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Systems Platform Platform Partners Things Employees 4 © 2017 Gartner, Inc. and/or its affiliates. All rights

Information Systems Platform: Enable Employees and Core Business

Processes

Customer Portal & Apps

Customers

Business Intelligence Core Back-Office Systems Systems OT Systems Business & Operational Analytics
Business Intelligence
Core
Back-Office
Systems
Systems
OT
Systems
Business &
Operational
Analytics

Partners

Supplier Portal & Apps

Employee Collaboration & Workplace

Things

Employees

Endpoint Computing

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& Workplace Things Employees Endpoint Computing 5 © 2017 Gartner, Inc. and/or its affiliates. All rights

Customer Experience Platform: Experience, Interaction and Commerce

Customer Portal & Apps

Social

Networks

Customer-facing

& Public APIs

Customers

Customer Analytics
Customer Analytics

Partners

Multichannel Interaction &

Commerce

Connected

Things

(Customer)

Things

Employees

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Commerce Connected Things (Customer) Things Employees 6 © 2017 Gartner, Inc. and/or its affiliates. All rights

Internet of Things Platform: Leverage Connected Things

Customers

IoT Analytics OT Systems
IoT Analytics
OT Systems

Connected Things (Enterprise)

Partners

Connected

Things

(Customer)

Connected Things (Partner)

Things

Employees

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Connected Things (Partner) Things Employees 7 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Data and Analytics Platform: From Siloed BI to Analytics Everywhere

Customers

Customer Partner & Supplier Analytics Analytics Business Intelligence Algorithm & AI Engines IoT Analytics
Customer
Partner &
Supplier Analytics
Analytics
Business Intelligence
Algorithm & AI Engines
IoT Analytics
Business &
Operational
Analytics

Partners

Things

Employees

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Operational Analytics Partners Things Employees 8 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Ecosystem Platform: Run or Participate in Ecosystems and API Economy

Customer-facing & Public APIs

Enterprise-run

Ecosystems

Customers

Partner & Supplier Analytics
Partner &
Supplier Analytics

Partners

Industry & Partner-run Ecosystems

Partner-facing Public APIs

Things

Employees

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Ecosystems Partner-facing Public APIs Things Employees 9 © 2017 Gartner, Inc. and/or its affiliates. All rights

Digital Ambition Scopes How Your DBTP Evolves

Over Time

Customer Portal & Apps Social Enterprise-Run Networks Customer-Facing & Public APIs Ecosystems Customers
Customer
Portal & Apps
Social
Enterprise-Run
Networks
Customer-Facing
& Public APIs
Ecosystems
Customers
Partners
Multichannel Interaction
& Commerce
Customer
Partner &
Supplier Analytics
Industry &
Analytics
Partner-Run
Ecosystems
Business Intelligence
Connected Things
Algorithm & AI Engines
(Customer)
Partner-Facing
Public APIs
Supplier Portal
& Apps
Core
Back-Office
IoT
Business &
Systems
Systems
Employee
Analytics
Operational
OT
Collaboration
Analytics
Systems
Connected
Things (Partner)
& Workplace
Things
Employees

10 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Connected Things (Enterprise)

Endpoint

Computing

10 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Connected Things (Enterprise) Endpoint Computing

Digitize Customer Engagement Health Insurance Example

Doing these projects …

makes us more digital …

Project Level

Metrics

Mobile app RPA AI-based compliance IoT-based adherence
Mobile app
RPA
AI-based compliance
IoT-based adherence
% fully digital interactions
% fully digital
interactions

11 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

which results in business improvements:

1
1

Improve existing revenue?

2
2

Reduce operating costs

3
3

Reduce SG&A

4
4

Improve worker productivity

5
5

Enhance customer experience

6
6

Optimize physical assets

7
7

Optimize financial assets

5 Enhance customer experience 6 Optimize physical assets 7 Optimize financial assets

Digital Business Optimization Journeys Engage a Subset

Customer Experience

Customers Partners Multichannel Citizen/Customer Platform Customer Analytics Services-Based Core Platform Things
Customers
Partners
Multichannel
Citizen/Customer Platform
Customer Analytics
Services-Based
Core Platform
Things
Employees

12 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Digital Business Optimization

Things Employees 12 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Digital Business Optimization

That Can Be Expanded for More Transformational Journeys

Customers

Wearables

MedTech

Things

Multichannel

Customer Platform

Health Partners

Health Hub

API Program

Customer

Operations

Program

Analytics

Analytics

Analytics

Things

Expanded Services-Based Core Platform

Partners

Seniors'

Home

Clinics &

EMRs

Hospitals

Other Health Clouds

Employees

Digital Business Transformation

13 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Clouds Employees Digital Business Transformation 13 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Key Issues

1

2

3

What is a Digital Business Technology Platform?

How do I develop a roadmap to build a DBTP?

Which architectural principles, organizational competencies and technology strategies are necessary?

14 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

competencies and technology strategies are necessary? 14 © 2017 Gartner, Inc. and/or its affiliates. All rights

Components of the Digital Business Technology Platform

Customers

Customer Ecosystems Experience Platform Platform Data & Analytics Platform Data & Analytics Platform IoT
Customer
Ecosystems
Experience
Platform
Platform
Data &
Analytics
Platform
Data
& Analytics Platform
IoT
Information
Systems Platform
Platform

Partners

Things

Employees

15 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Systems Platform Platform Partners Things Employees 15 © 2017 Gartner, Inc. and/or its affiliates. All rights

Technology View … Because Underlying Technologies Combine

Customers'

Digital

Platforms

IoT

Hyperscale Apps

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Apps

Web

Algorithms & Analytics

Artificial

Intelligence

Cloud Native

PaaS
PaaS

SaaS

Partners'

Digital

Platforms

Event-Driven Architecture & Mesh App and Service Architecture (MASA)

COTS

Wrapper

Legacy

Digital Platforms Event-Driven Architecture & Mesh App and Service Architecture (MASA) COTS Wrapper Legacy

Strategic Roadmap for Application Architecture,

Infrastructure and Integration

Future State

Current State

Infrastructure and Integration Future State Current State Gap Migration Plan 17 © 2017 Gartner, Inc. and/or

Gap

Migration Plan

Gap Migration Plan

17 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Future State Current State Gap Migration Plan 17 © 2017 Gartner, Inc. and/or its affiliates. All

Future State

Modernized application architecture strategy based

on multigrained mesh app and service architecture

Blended infrastructure strategy leveraging hybrid application platform framework

Pervasive integration strategy leveraging hybrid integration platform framework

18 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

leveraging hybrid integration platform framework 18 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Current State

Core applications are siloed, single channel and

not API/service-enabled; extensive technical debt

Partial and/or inconsistent use of cloud application infrastructure

Limited integration competency; technology for

specialist users only

19 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

competency; technology for specialist users only 19 © 2017 Gartner, Inc. and/or its affiliates. All rights

Gap Analysis

Lack of APIs, service orientation and modernization plan

No strategy for hybrid application infrastructure or decision framework for platform selection

No adaptive and "self-service"

integration capabilities

20 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

and "self-service" integration capabilities 20 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Migration Plan

Mature an API Program

Modernize application architecture

and infrastructure

Enable ad hoc and then

citizen, integrators

Shift to product and platform

management model

21 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Shift to product and platform management model 21 © 2017 Gartner, Inc. and/or its affiliates. All

Strategic Roadmap for Application Architecture,

Infrastructure and Integration

Future State

Current State

Infrastructure and Integration Future State Current State  Modern architecture (multigrained MASA)  Blended

Modern architecture

(multigrained MASA)

Blended infrastructure

(hybrid application platform)

Pervasive integration

(hybrid integration platform)

Siloed applications; single channel; few

APIs; technical debt

Legacy platforms;

inconsistent use of cloud-enabled

platforms

Limited integration competency; technology for specialist users only

Gap

No modernization plan

No decision framework for platform selection

No adaptive or "self-service" integration capabilities

Migration Plan

Mature an API Program

Modernize architecture and infrastructure

Enable ad hoc and then

citizen, integrators

Shift to product mindset

22 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

integrators  Shift to product mindset 22 © 2017 Gartner, Inc. and/or its affiliates. All rights

Timeline for Strategic Roadmap Implementation

Service-enabled key heritage applications

Develop cloud-native architecture and infrastructure experience

Build an API-led integration competency

experience • Build an API-led integration competency • Use microservices for extreme agility • Mature a

Use microservices for extreme agility Mature a blended infrastructure strategy, leveraging the HAP Enable self-service integration, leveraging the HIP

Master the product and platform

leveraging the HIP • Master the product and platform • Refactor legacy into miniservices • Leverage

Refactor legacy into miniservices

Leverage cloud infrastructure for digital business cases

Grow API program and enable adaptive integration

cases • Grow API program and enable adaptive integration management model Year 0 Year 1 Year

management model

Year 0 Year 1 Year 2 Year 3 Year 4 Drivers Drivers Drivers
Year 0
Year 1
Year 2
Year 3
Year 4
Drivers
Drivers
Drivers

Cloud first;

business agility & innovation velocity

Digital business use cases;

customer & ecosystem enablement

API economy participation;

platform business

23 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

API economy participation; platform business 23 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Key Issues

1

2

3

What is a Digital Business Technology Platform?

How do I develop a roadmap to build a DBTP?

Which architectural principles, organizational competencies and technology strategies are necessary?

24 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

competencies and technology strategies are necessary? 24 © 2017 Gartner, Inc. and/or its affiliates. All rights

Three Key Capabilities Underpin Your DBTP

1. A multigrained mesh app and service architecture

2. A hybrid application platform strategy to cover the spectrum from heritage and legacy to modern cloud platforms

3. A pervasive integration competency leveraging the hybrid

integration platform capability framework

25 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

the hybrid integration platform capability framework 25 © 2017 Gartner, Inc. and/or its affiliates. All rights

A Multigrain Mesh App and Service Architecture

Mediated APIs
Mediated APIs
Svc. Svc. Svc. Svc. Svc. Svc. Svc. Svc. Svc.
Svc.
Svc.
Svc.
Svc.
Svc.
Svc.
Svc.
Svc.
Svc.

26 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Fit-for-purpose apps

Unique experiences for different devices and persona

Supporting continuous experiences across channels

 Supporting continuous experiences across channels Mediation control plane  Externalize security,

Mediation control plane

Externalize security, performance, resiliency and integration concerns

Support custom API experiences and interaction models

 Support custom API experiences and interaction models Mesh of back-end services  Multiple granularities 

Mesh of back-end services

Multiple granularities

Encapsulate or refactor functionality

Improve agility and scalability

services  Multiple granularities  Encapsulate or refactor functionality  Improve agility and scalability

“Hybrid" Application Platform Concerns

Constituents

Professional UX Developers Developers 4GL Citizen Developers
Professional
UX
Developers
Developers
4GL
Citizen
Developers
Hyperscale Data Intensive Mobile Transactional IoT AI Application Types
Hyperscale
Data Intensive
Mobile
Transactional
IoT
AI
Application Types
Pace Layers System of Differentiation System of System of Innovation Record
Pace Layers
System of Differentiation
System of
System of
Innovation
Record
Cloud On-Premises Embedded Hybrid Deployment Models
Cloud
On-Premises
Embedded
Hybrid
Deployment Models

A Pervasive Integration Competency for "Hybrid" Challenges

Constituents Integration "Ad Hoc" Specialists Integrators Digital Citizen Integrators Integrators
Constituents
Integration
"Ad Hoc"
Specialists
Integrators
Digital
Citizen
Integrators
Integrators
On-Premises Cloud Mobile Things Endpoints
On-Premises
Cloud
Mobile
Things
Endpoints
Integration Patterns Data Application Process B2B
Integration Patterns
Data
Application
Process
B2B
Cloud On-Premises Embedded Hybrid Deployment Models
Cloud
On-Premises
Embedded
Hybrid
Deployment Models

Application Architecture, Infrastructure and Integration:

The Foundation of Your Evolving DBTP

HIP and DBTP

HAP

MG MASA

HIP = Hybrid Integration Platform

HAP = Hybrid Application Platform

MG MASA = Multigrained Mesh Apps and Service Architecture

29 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

HIP HAP MG MASA
HIP
HAP
MG MASA
Mesh Apps and Service Architecture 29 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Are you

ready for

change?

Are you ready for change ?

Action Plan for Application Leaders

Monday Morning:

Uncover the most pressing digital business challenges your organization faces

Next 90 Days:

Identify candidate heritage applications to service-enable for digital business

Mature your API and integration programs with new skills, processes and technology

Next 12 Months:

Refactor heritage applications to build MASA experience

Formulate your HAP strategy, focusing on higher-productivity, cloud-native platforms

Build your pervasive integration competency, leveraging the HIP capabilities framework

31 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

competency, leveraging the HIP capabilities framework 31 © 2017 Gartner, Inc. and/or its affiliates. All rights

Recommended Gartner Research

Elizabeth Golluscio, Keith Guttridge and Anne Thomas (G00331056)

Digital Business Requires a New Mindset, Not Just New Technology Aashish Gupta, Adrian Leow, Elizabeth Golluscio, Keith James Mann

(G00341398)

For more information, stop by Gartner Research Zone.

32 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

For more information, stop by Gartner Research Zone. 32 © 2017 Gartner, Inc. and/or its affiliates.