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Solution Manager provides many benefits for the customer.

One of the benefits is


more reliable IT solutions. With SAP Solution Manager, companies can minimize
risk during implementation and operation. They can avoid inconsistencies in
heterogeneous environments by performing cross-component consistency checks.
With the SAP Solution Manager Service Desk, customers can resolve issues quickly.
The result is better IT service and less down time. The tools and content provided by
SAP Solution Manager make implementation and change management projects more
efficient. Companies can reduce the cost of process design, technical setup, business
setup, support and operations, testing, and knowledge transfer. Centralized project
handling, blueprinting, configuration, and testing ensure consistency and avoid
redundancies, which reduces the cost of implementation projects in multi-component
environments. SAP Solution Manager provides a framework for consistent solution
documentation and preserves documents for later use, which reduces the costs of
upgrades or continuous improvement projects
Another benefit of SAP Solution Manager is faster return on investment. SAP Solution
Manager accelerates implementation and continuous improvement. It provides
implementation accelerators and a library of preconfigured business processes as a
starting point for projects. This means that companies don't need to begin from scratch,
and can benefit from SAP’s business process experience. Content and services
available through SAP Solution Manager – such as implementation road maps, best-
practice documents, and SAP solution management services, – speed learning and
accelerate projects.
Using Solution Manager can also reduce thecost of operation by providing a central
point of control for multi-component environments. In heterogeneous environments, SAP
Solution Manager facilitates technical and application integration.
Finally, Solution Manager gives the customer more leverage from their IT
investments. SAP Solution Manager and integrates with IT landscapes that include
both SAP and non-SAP applications. Companies can use it to reduce their total cost of
ownership without making major changes to their IT environments.
ASAP roadmaps outline the activities involved in implementing, upgrading, or
enhancing SAP solutions. Each roadmap has a set of deliverables,
accelerators, role descriptions and additional guides. The five standard
roadmaps are listed on this screen.

The Implementation Roadmap for SAP Solutions provide the methodological


framework for the project team during the implementation of an SAP solution.

The Solution Management Roadmap provides a methodology for the


implementation of the technical infrastructure and its operation.

The Global Template Roadmap describes how to organize and run a project
where a corporate template is developed.

The Upgrade Roadmap is designed to help you carry out the customizing
activities required for an upgrade.

There are also other roadmaps, such as the Enterprise Portal and Exchange
Infrastructure roadmaps, but we do not go into detail on these here..

To learn more about the each roadmap, move your pointer over the name of
the item you want to learn more about.
The implementation roadmap consists of five phases.

The first phase is Project Preparation. This is the initial planning for the customers' SAP project.
The activities include general project management requirements, an issues management plan, an
organizational change management plan, and the establishment of other policies and procedures
for running the project.

This phase must be completed before the next phase begins. The next phase, the business
blueprint phase, comprises activities for aligning the customers’ business and technical
requirements to the SAP standard software. Just as a blueprint of a house is a plan by which an
architect conveys the building requirements to the contractor, so the business blueprint in ASAP
becomes the plan for the eventual configuration of a customers’ SAP software solution. This phase
concludes with the approval of a business blueprint document.

The realization phase comprises the building and testing of the solution as prescribed by the
business blueprint document. Activities in this phase include customizing in the Implementation
Guide of the associated development systems. The realization phase also includes software
enhancements, special progamming, building and executing test plans, and finally, signing-off the
configured system.

During the final preparation phase many crucial tasks remain, such as acceptance testing of the
production system hardware, the completion of end-user training, and plans for transfer to the
production system.

The final phase is Go Live and Support. During this phase, items such as service level
agreements and help-desk procedures are established and tested. The conclusion of this phase is
the hand-over to the operations and monitoring staff.
This screen describes the various elements of the Implementation Roadmap.
These elements are the roadmap structure, the viewing area and the attachment
area.

As the graphic illustrates, the Roadmap Structure is located on the left-hand side
of the screen and gives the project a list of items that outlines what to do and when
to do it.

The viewing/text area, on the upper right side of the screen, displays procedural
guides, prerequisite information, and deliverables of the highlighted structure items.

Finally, the attachments area on the lower right-side of the screen displays various
items, such as accelarators, issues, supplemental documentation, and project team
members responsible for the tasks listed in the roadmap structure.

A continuaciòn: simulaciòn
A CONTINUACIÒN: SIMULACION
Let's walk through the test workflow outlined on this screen. First, a project
structure is created and test cases are collected. In the second step, the
collected test cases are assigned to different test packages in the project
structure. Then, the test packages are given to the assigned testers the
project. The test packages are executed and then the test results are
analyzed.

The benefits of this systems are:


•Fast test preparation and execution
•A single point of access to the complete system landscape
•Central storage of testing material and test results
• Re-use of existing testing material
Once we have a live production system, Solution Manager takes on the role
of a central system that integrates tools such as system monitoring, business
process monitoring and the help desk.

Solution Manager is a powerful tool because it is your gateway to SAP


Support. Based on your solution configuration, Solution Manager
automatically triggers recommendations for services such as remote
consulting, self-services, and best practice documents.

We'll examine these features in more detail.


The increasing number of IT solutions is a growing challenge for the administration team
in a computer center. As a result, computer center managers demand a monitoring
method that is centralized (with all information in one tool), yet can be extended to cover
new components.

Instead of classic system monitoring of individual system components, we now talk


about solution monitoring, where entire business processes can be monitored across
multiple components. This concept is realized through the following three monitoring
sections within the SAP Solution Manager: Business Process Monitoring, CentralSystem
Monitoring,, and Service Level Management.
The service desk offers a complete infrastructure for running a solution-wide support
organization at your site.

Features of the service desk include:

a Message handling process


a Customer solution database
SAP Notes Management
Solution Manager Diagnostics