EXECUTIVE SUMMARY

Mercantile Bank Limited is the leading bank in the private banking sector. It was incorporated
as a banking company on 2nd June, 2001. It has now 211 branches all over the Bangladesh
through which it carries out all its banking activities. Among 211 branches, 38 branches are
Authorized Dealer (AD) branch, which deal with the foreign exchange business. Kalabagan
Branch is one of the potential branches of Uttara Bank. As an Authorized Dealer branch, the
branch has been continuing to extend special importance on foreign exchange business. With
the enthusiastic endeavor of a good number of skilled officers the branch has been recording
significant growth in its business during the last couple of years. There exists a congenial
atmosphere among the officers in the branch. Historical data, customer profile and team spirit
of the officers give hope to its management that the branch will see notable success in its
future operation.
kalabagan branch of Uttara bank limited conducts all types of commercial business activities.
such as rendering personal credits, local and foreign remittances and all types of foreign
exchange business, loans and advance, bill receiving and collections. So the bank strategy is
gradually cover total area of banking.
Foreign Exchange business is regarded as an emphatic field of a nation’s economic
development activities and the commercial banks play immeasurable role to assist foreign
exchange as well as international trade of the country. A bank’s foreign exchange section
includes import, export, remittance and handling of foreign currency accounts.
Import means the flow of goods and services purchased by consumers, firms and government
of one country from economic agents located in another country. Import is essential for the
prosperity of the trading nations.
Export is one of the important activities to increase economic and social being, to build
exchange reserve and to create wealth in a country. Export means transaction of goods and
services from domestic economic agents to foreign economic agents for which domestic
economic agents receive payment. Commercial banks extend financial support to the
exporters in pre-shipment and post shipment stage which include export cash credit, packing
credit, back to back L/C, advising and negotiation of export bills& so on.
Letter of Credit is an assurance of payment by the bank. Documentary Credit is an
arrangement whereby bank (issuing bank) acting at the request and on the instruction of a
customer (the applicant) or on its own behalf undertakes to make payment to or to the order of
a third party (the beneficiary).
It is very much important to coincide the academic knowledge with the practical one. Keeping
this view in mind, department of business administration of northern university of Bangladesh
makes proper arrangement of practical orientation (internship) each year for the students of
BBA program. I was placed in the Uttara bank limited kalabagan road branch for my
internship program to have a practical working experience and have understanding of the real
life with a closer look.
I have collected data from the two unique sources. In primary sources has collected data face
to face conversation officers and office stuff and customers. In secondary sources, Annual
reports of the bank and from the various sources. as well as the different books of journal.
Objective of the reports has been highlighted that are such as General Banking activitiesof
Uttara Bank Limited. Every study has some limitations, so this internship report is
exceptional. Main constraints of the report are some internal data which bank does not publish
for strong reason.
Uttara Bank Ltd. also provides the general banking service to the customer such as different
categories of saving schemes, foreign exchange transactions, current account for business
personal etc. at the time of my work at the branch I understood the gab between the practical
and theoretical knowledge. I tried my best to make the report fruitful and my all efforts will
be valuable if any one bets any sort of benefits from my report.
Finally, want to say that if any one has any suggestion or query about this report please let me
know. Your suggestions will me to build up knowledge and my upcoming future