Minimize Business Interruptions

Once your network is installed, it needs to be properly maintained to ensure maximum

availability and to minimize business interruptions. NDI’s maintenance solutions provide
organizations with flexible and comprehensive maintenance options to support wired,
wireless and hybrid networks from a variety of network equipment manufacturers.

NDI’s maintenance plans allow you to select the level of service that fits your needs,
Flexible hours of coverage resources and budget. Utilize all of our services to create a comprehensive outsourced
- 24x7 solution or select just the services you require to augment your existing capabilities.
- 8x5
Remote Technical Support
Variety of response times Access NDI’s Managed Services Center (MSC) for answers to technical questions
- 2 hour* and remote troubleshooting assistance. Our MSC is staffed with highly skilled
- 4 hour technical engineers trained in remote problem determination and resolution for
- Next Business Day a wide range of multi-vendor, multi-technology equipment.

Trained technical support Parts Replacement

personnel Obtain a replacement part when and where you need it with NDI’s parts
replacement service option. With remote logistics centers throughout North
Multi-vendor, multi-technology American and in major international markets, NDI rapidly delivers the right part
expertise to your location when it is required to resolve a problem. Once the problem
has been remediated, NDI handles the RMA process and restocks the sparing
Simulation labs location.

Remote logistics centers in Onsite Field Support

major markets throughout the Receive onsite technical support from a trained field engineer to identify
world problems that cannot be determined remotely and to repair or replace failed
equipment. NDI has thousands of onsite technical resources - at more than 100
Extensive network of onsite services centers - who are available around-the-clock to support your network.
field engineers

“ N DI ’s ser v ic e d elive r y inf ra st r uc t ure e nabl e s rap id

problem re s oluti on to minimi z e the d ow ntime our
busine ss e x pe r ie nc e s whe n an equi p me nt i s sue occurs.

”
* Based on availability
The NDI Advantage
When you experience a problem, you need your network up and running as quickly
as possible. NDI’s maintenance solutions, backed by our sophisticated service delivery
infrastructure, help you ensure your network operates as productively and efficiently as
possible. With NDI’s maintenance solutions, you will benefit from:

Flexible Coverage for All of Your Locations

NDI realizes every company is different. Therefore, we give you the unique
flexibility to select the individual services and coverage options you need by
location. Additionally, our parts and onsite field coverage extends to major
For More Information
international markets throughout the world giving NDI seamless coverage
For complete information on NDI’s
capabilities for all of your locations.
maintenance solutions, contact
your NDI account manager or visit
Reduced Downtime
www.ndiwebsite.com.
Your network is critical. Without full functionality, you lose time and money
you can’t recover. By engaging NDI’s technical resources as soon as a problem
occurs, NDI can initiate proven problem diagnostic techniques to speed your
Corporate Headquarters
resolution timeframe.
640 Brooker Creek Boulevard
Suite 410
Experienced Support
Oldsmar, FL 34677
NDI’s MSC and onsite field engineers possess decades of experience
troubleshooting and repairing mission-critical networks. Additionally, our team
Local: (813) 818-8597
receives on-going training on a wide range of multi-vendor, multi-technology
Toll Free: (877) 818-8597
equipment so they are poised to deliver rapid, effective support when you need
Fax: (813) 818-9659
it most.

Predictable Costs
NDI’s maintenance options eliminate your financial responsibility for time, travel
and parts and allow you to easily budget for your network support costs.
DS-MAINT-1107-2
© 2007 Network Dynamics, Inc.
Single Point-of-Contact All rights reserved.

With a wide range of multi-vendor, multi-technology expertise, NDI gives you a

single point-of-contact for support of your wired, wireless and hybrid network
environments.

Improved Efficiency with State-of-the-Art Systems

In addition to supporting efficient problem resolution and rapid service restoral,
NDI’s automated systems and problem resolution processes are easily customized
to meet the individual service and support needs of our customers.

“ At NDI, we take a customer-focused approach to support.

We’ll do whatever it takes to resolve your equipment issues
and keep your network operating at its best.