Beruflich Dokumente
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39 Electronic Systems
FCS21301REF
Student Guide
FCS21301REF
Course Code: 39S01T0
Version 2
IMPORTANT SAFETY NOTICE
NOTE: Ford Motor Company reserves the right to discontinue models at any time, or change specifications or design without
notice and without incurring any obligation.
REPAIR TECHNIQUES
Appropriate service methods and procedures are essential for the safe, reliable operation of all motor vehicles as well as the
personal safety of the individual doing the work. This manual provides general directions for performing service with tested,
effective techniques. Following them will help assure reliability.
There are numerous variations in procedure, techniques, tools and parts for servicing vehicles, as well as in the skill of the
individual doing the work. This manual cannot possibly anticipate all such variations and provide advice or cautions as to
each. Accordingly, anyone who departs from the instructions provided in this manual must first establish that they compromise
neither their personal safety nor the vehicle integrity by their choice of methods, tools or parts.
TOOLS
Commercially available hand tools and equipment are used along with Essential Special Service Tools (ESST) and Rotunda
equipment. Power tools have become the acceptable industry standard and are used for disassembly only where applicable,
unless specified otherwise in the Workshop Manual. The only exception to this policy is installing wheels in conjunction
with the use of torque sticks, when possible.
Version 2
INTRODUCTION
INTRODUCTION
Course Description
This is a 3 day course facilitated by an instructor. This course is designed to provide you with a handson
opportunity to apply knowledge learned in previous curriculum courses and improve your skills using various
tools and equipment. Each day, you will have multiple opportunities to practice selected task and the results are
recorded on worksheets.
Worksheets
All activities and workstation worksheets are designed to complement the handson activities and are identified by
number and by name. You will complete the worksheets as they perform each Vehicle, or CMT Workstation.
Course Requirements
Each student attending this course is required to pass a combination of handson and written evaluations. These are
administered on the afternoon of the final day.
Course Objectives
Upon successful completion of this course, you will be able to:
• Demonstrate the ability to properly program module software and diagnose module software related concerns.
• Diagnose hard fault module and network concerns using Integrated Diagnostic Software (IDS) advanced
tool functions.
• Perform intermittent network and module diagnosis.
Course Agenda
LESSON ONE:
• Introductions
• Prerequisite Review
• Discussion on Intelligent Access
• Discussion on Module Software
• Lesson 1 Workstations
• Review Lesson 1 Workstations One and Two
LESSON TWO:
• Review Lesson 1 Workstations Three and Four
• Discussion on Hard Faults That Cause Multiple Symptoms
• Lesson 2 Workstations
• Review Lesson 2 Workstations
• Discussion on Intermittent Module and Network Diagnosis
LESSON THREE:
• Demonstration Intermittent Diagnosis using IDS Oscilloscope
• Lesson 3 Workstations
• Lesson 3 Workstations Review
• Post Test
LESSON ONE
NOTES
PREREQUISITE
REVIEW
PREREQUISITE REVIEW
1. What component acts as the antenna that receives the high frequency signals from an Intelligent Access (IA) key
for intelligent access, push button start and Remote Keyless Entry (RKE) button command?
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
3. Which components are used strictly for the push button start system?
____________________________________________________________________________________________________________________________________________
4. How many passive start antennas are hardwired to the Remote Function Actuator (RFA) module?
____________________________________________________________________________________________________________________________________________
5. The passive start antennas transmit a low frequency signal to activate the IA key.
____________________________________________________________________________________________________________________________________________
7. The IA key must be within 3 feet to receive the signal from the low frequency antennas.
8. How does the RFA module communicate with the BCM if there is a circuit failure from the BCM to the
start/stop switch?
____________________________________________________________________________________________________________________________________________
9. Which modules must have matching IDs for the engine to start on a 2013 Escape?
____________________________________________________________________________________________________________________________________________
10. With the 2010 MKS engine running, what will happen if a front door is opened and closed and the IA key has
been removed from inside the passenger compartment?
____________________________________________________________________________________________________________________________________________
11. On IDS release 71.01 or newer, how is a failed programming session identified?
____________________________________________________________________________________________________________________________________________
12. What process is used to program the vehicle specific information into a replacement module?
____________________________________________________________________________________________________________________________________________
13. What action should be taken if the scan tool fails to retrieve data from the original module during PMI?
____________________________________________________________________________________________________________________________________________
14. What module software procedure is used to change customer preference items?
____________________________________________________________________________________________________________________________________________
15. What process allows the module to learn unique vehicle operating characteristics?
____________________________________________________________________________________________________________________________________________
16. What software procedure needs to be performed on the Front Display Interface Module (FDIM) to make
sure the touchscreen is accurate?
____________________________________________________________________________________________________________________________________________
17. What module software process is used to define the stop points for a component such as power windows?
____________________________________________________________________________________________________________________________________________
18. What procedure must be performed to make the VINs match after the BCM has been replaced?
____________________________________________________________________________________________________________________________________________
19. What procedure should be performed if a TPMS sensor has been replaced?
____________________________________________________________________________________________________________________________________________
20. When reprogramming vehicles with MyFord/MyLincoln Touch™ what action must be taken prior to performing
a Full Flash/Force on the Customer Interface Processor (CIP)?
____________________________________________________________________________________________________________________________________________
21. When an optional module is listed as failed during an IDS Network Test, what must be determined next?
____________________________________________________________________________________________________________________________________________
22. After completing a successful network test, what step should you perform next?
____________________________________________________________________________________________________________________________________________
23. If the vehicle fails a network test, what step should you perform next?
____________________________________________________________________________________________________________________________________________
24. What section of the Workshop Manual is used to diagnose the module communication concern?
____________________________________________________________________________________________________________________________________________
25. During your diagnosis the network test has completed as Passed, and CMDTCs are displayed. What is your next
step?
____________________________________________________________________________________________________________________________________________
26. During network diagnosis, the network test passed and there is an ODDTC, what is the next step in diagnosis?
____________________________________________________________________________________________________________________________________________
27. During network diagnosis, the network test passed and there are multiple ODDTCs present, what is the next
step in diagnosis?
____________________________________________________________________________________________________________________________________________
28. What should be done if there is a potential common cause when multiple DTCs are present?
____________________________________________________________________________________________________________________________________________
29. What step should be taken if there is no apparent common cause when multiple DTCs are present?
____________________________________________________________________________________________________________________________________________
30. Where would a customer go to find out if any updates or upgrades are available for SYNC® on their vehicle
and/or devices?
____________________________________________________________________________________________________________________________________________
31. Where would a technician go to check the last recorded version of SYNC® or MyFord/MyLincoln Touch™?
____________________________________________________________________________________________________________________________________________
32. A TSB directs a technician to install a specific software level in the APIM. Which Software Update Action
selection should be made?
____________________________________________________________________________________________________________________________________________
33. How does the APIM on a generation 1 SYNC® system communicate with other modules in the vehicle?
____________________________________________________________________________________________________________________________________________
34. What software can the consumer update from their home computer using the Internet, Syncmyride.com and a
USB storage drive?
____________________________________________________________________________________________________________________________________________
35. On the MyFord Touch™ system what module(s) are gateway modules?
____________________________________________________________________________________________________________________________________________
36. Which connections must be made to view the last recorded state of software on the vehicles APIM?
____________________________________________________________________________________________________________________________________________
LESSON ONE
LECTURES
NOTES
Intelligent Access (IA) Logic and Power Flow Ignition ON and Starting
Starting with the 2013 or 2013.5 MY all PEPS vehicles will introduce a new functionality that provides helpful
warnings to customers when exiting their vehicle.
1. Ignition ON Alert
The new Ignition On alert provides a warning to the operator when the vehicle is parked with the ignition ON
and the driver door is opened. A 10 second warning chime is sounded when the vehicle is powered up but not
ready to drive. The same warning chime will be sounded if the driver’s door is ajar and the vehicle is ready to
drive. In this case, both a door ajar and an associated Engine ON or Ready to Drive message will be displayed in
the message center along with the warning chime.
2. Passive Key Not Found Alert
When the customer exits the vehicle with their passive key and the vehicle is powered up, a new Passive Key
Not Found alert will be provided when the last door closes. The alert consists of two horn chirps indicating they
are exiting their vehicle in a powered up condition.
All PEPS vehicles getting the new fuel economy feature will automatically shut down your vehicle if left
idling unattended for an extended period of time.
The automatic engine idle shutdown feature will monitor the state of the vehicle to determine when the engine is
powered with no user interaction for an extended period of time. When this condition is detected, the vehicle
will inform the operator that a shutdown is imminent and, if the driver does not intervene, the engine will shut
down. Along with shutting down the engine, the ignition will be turned off to conserve vehicle battery power.
To start the vehicle, press the brake and the start/stop button.
Customer Feedback
Feedback is provided during certain stages of the shutdown:
1. The message center will display a countdown timer 30 seconds prior to engine shutdown.
2. After the engine is shut down, a message will indicate the vehicle engine was shut down to save fuel economy.
Customer Shutdown Override
The customer can prevent the shutdown of the vehicle several ways:
1. The engine shutdown timer will be reset when a customer interaction is detected (for example, pressing the
brake or accelerator pedals).
2. At any point in the ignition on cycle, the customer can navigate to a menu selection to temporarily disable the
shutdown feature for that ignition cycle. The menu selection will reset itself to enable the shutdown feature
again at the next ignition cycle.
NOTE: There is no user ability to permanently disable the shutdown.
3. During the countdown prior to the engine shutdown, the customer will be prompted to press the OK or RESET
button (depending on level of message center) to temporarily disable the shutdown feature for that ignition cycle.
When programming or reprogramming a module, use the following basic checks to make sure programming
completes without errors.
• Make sure the session is created Key On Engine Off (KOEO). Starting the vehicle before creating a session
will prevent some part number information from being inhaled by the IDS. This may prevent programming
of some modules.
• Make sure the 12 Volt battery is fully charged, or connected to the Rotunda® GR1190, before carrying out the
programming steps. Connect the IDS to a power source.
• Inspect the VCM and cables for any damage. Make sure the scan tool connections remain connected throughout
programming.
• Do not use a wireless VCM during any type of module programming. (VCM I only, VCM II can be used
wirelessly).
• A hardwired internet connection is strongly recommended.
• Turn off all unnecessary accessories (ACM, heated seats, headlamps, all doors closed, interior lamps off,
HVAC etc.).
• Disconnect any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all onscreen instructions carefully, especially any key cycle movements the IDS directs you to perform.
• Disable the Microsoft® sleep mode, screensaver and hibernation modes on the IDS.
LESSON ONE
WORKSTATIONS
NOTES
WORKSTATION ONE
Intelligent Access (IA) Key Programming
SUMMARY: In this VEHICLE workstation you will use the IDS to erase the ignition key codes and then
reprogram two IA keys. Then you will answer questions pertaining to what you have learned during the procedure.
DIRECTIONS: Complete the following procedure using the 2014 MKS Workshop Manual.
• Go to Section 419–01B AntiTheft — Passive AntiTheft System (PATS)
• General Procedures Key Programming Erase All Key Codes and Program Two Keys
• Complete step 1 of the procedure.
• Once you have started the Security Access procedure answer the following questions using the 2014 MKS
Workshop Manual Section 419–01B.
• Once you are granted Security Access perform steps 2 and 3 then refer to Key Programming Using Diagnostic
Equipment.
1. On a 2014 MKS, what events can cause an activation signal to be sent to the passive start antennas from the
Remote Function Actuator (RFA) module?
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
3. How does a programmed IA key react once it receives a signal from the passive start antennas?
____________________________________________________________________________________________________________________________________________
4. What is the maximum number of IA keys that can be programmed into the RFA module?
____________________________________________________________________________________________________________________________________________
5. What PID will indicate the number of keys currently programmed into the RFA module?
____________________________________________________________________________________________________________________________________________
6. How long does the Enter Security Access procedure take to carry out?
____________________________________________________________________________________________________________________________________________
7. What procedure can be used to start the vehicle if the IA key battery fails?
____________________________________________________________________________________________________________________________________________
8. How many IA key(s) must be programmed into the RFA module before the vehicle can start?
____________________________________________________________________________________________________________________________________________
9. With the ignition ON, if the MASTERKEY PID reads present what does this indicate?
____________________________________________________________________________________________________________________________________________
10. If the Tire Pressure Monitor (TPM) module fails, can the vehicle be started? Explain your answer.
____________________________________________________________________________________________________________________________________________
11. If the backup transceiver fails, can the vehicle be started? Explain your answer.
____________________________________________________________________________________________________________________________________________
12. If the RFA module fails, can the vehicle be started? Explain your answer.
____________________________________________________________________________________________________________________________________________
13. What network does the RFA module use to communicate with the BCM?
____________________________________________________________________________________________________________________________________________
14. On a 2014 MKS, which module directly controls the run/start relay?
____________________________________________________________________________________________________________________________________________
15. On a 2014 MKS, what module directly controls the starter motor relay?
____________________________________________________________________________________________________________________________________________
• Perform steps 2 and 3 then refer to Key Programming Using Diagnostic Equipment in the 2014 MKS
Workshop Manual Section 419–01B and finish programming both IA keys.
• Workstation is complete. Return it to its original condition.
NOTES
WORKSTATION TWO
Module Programming Recovery
DIRECTIONS: Complete this workstation at the CMT workstation. When instructed, answer the following
questions. The vehicle is a 2010 MKS. Check under the Service Tips tab for a Job Aid to assist you.
1. Starting the vehicle before creating a session will allow all part number information to be inhaled by the IDS.
True False
2. You should connect a battery charger before carrying out the programming steps and connect the IDS/scan
tool to a power source.
True False
4. A hardwired internet connection is strongly recommended during any type of module programming.
True False
• Return to the Scenario and see if there is a more current (or updated) calibration available for this
2010 MKS.
5. The current version of this IDS is 75.00. How would you find the failed programming session?
____________________________________________________________________________________________________________________________________________
6. Which of the following conditions should not cause a failed module programming session?
A. Using a wireless VCM
B. Battery less than 50% charged
C. A hardwired Internet connection
D. Starting the vehicle before creating a session.
• Return to the Scenario and follow the procedure for recovering from a failed module programming.
7. Briefly list the steps required to recover after a failed module programming.
1. Obtain the original IDS that was used when the programming error occurred during
Module Reprogramming or Programmable Module Installation (PMI).
2. Disconnect the VCM from the DLC and the IDS.
3. Reconnect VCM to the IDS and then the DLC.
4. Locate the ORIGINAL vehicle session used when programming failed.
5. Once the session is loaded, the failed process should resume automatically.
____________________________________________________________________________________________________________________________________________
• Use the 2010 MKS Wiring Diagram cell 112 to answer the following questions about Intelligent Access
(IA).
9. Using the Wiring Diagram for a vehicle equipped with IA, what symptoms might be observed if circuit VPL56
were open?
____________________________________________________________________________________________________________________________________________
10. Using the Wiring Diagram for a vehicle equipped with IA, what symptoms might be observed if both console
antennas were damaged?
____________________________________________________________________________________________________________________________________________
11. Using the Wiring Diagram for a vehicle equipped with IA, what symptoms might be observed if C2086 was
disconnected?
____________________________________________________________________________________________________________________________________________
• Use the 2012 Explorer Workshop Manual Section 41901 With Intelligent Access (IA) to answer the
following questions.
12. If the Tire Pressure Monitor (TPM) module fails on a 2012 Explorer can the vehicle be started? Explain
your answer.
____________________________________________________________________________________________________________________________________________
13. What network does the RFA module use to communicate with the BCM on 2012 Explorer?
____________________________________________________________________________________________________________________________________________
14. What network does the BCM use to communicate with the PCM?
____________________________________________________________________________________________________________________________________________
15. What do the TPM module and RFR module have in common?
____________________________________________________________________________________________________________________________________________
• Use the 2013 Escape Wiring Diagrams Cells 13 and 20 to answer the following questions.
16. On a 2013 Escape, which module directly controls the ignition relay?
____________________________________________________________________________________________________________________________________________
17. On a 2013 Escape, which module directly controls the starter motor relay?
____________________________________________________________________________________________________________________________________________
NOTES
WORKSTATION THREE
MyFord Touch™ Programming
SUMMARY: In this VEHICLE workstation you will diagnose a customer concern. Use the steps in this worksheet
to determine possible causes, separate those causes into a list of systems and components, then systematically
eliminate each to come up with the root cause (or causes) of the concern.
DIRECTIONS: Complete the following procedure using the 2013 Escape Workshop Manual.
• Go to Section 415 — Information and Entertainment Systems Sony Sound.
• General Procedures — Accessory Protocol Interface Module (APIM) Standard Programming.
• Perform steps 1–7 of the Workshop Manual on the vehicle.
• While you are performing step 7, scroll to the bottom of the screen, select Standard, and click the Read SYNC
button to compare the current software levels to the last reported levels in the online database.
• If the software levels are not current, do not perform the updates.
• Use Section 415 — Information and Entertainment Systems Sony Sound to answer the following questions
about APIM programming.
____________________________________________________________________________________________________________________________________________
2. What are the available types of APIM programming listed as General Procedures?
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
4. Explain what happens during a Full Flash also known as Force Customer Interface Processor (CIP).
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
7. According to the Workshop Manual, what is the minimum storage capacity required of a USB flash drive
to program the APIM?
____________________________________________________________________________________________________________________________________________
10. If you encounter a Disk Space Error what must you do?
____________________________________________________________________________________________________________________________________________
11. If performing a Full Flash on a MyFord Touch™ vehicle, what additional steps must you perform?
____________________________________________________________________________________________________________________________________________
12. What must you select to begin the APIM programming process?
____________________________________________________________________________________________________________________________________________
13. What item must connect to the scan tool to download service packs and applications?
____________________________________________________________________________________________________________________________________________
14. Once scan tool programming and USB flash drive programming are complete, what is next step in the process?
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
NOTES
WORKSTATION FOUR
Module Programming Types
SUMMARY: In this activity you will be performing a PMI, Programmable Parameters and a module configuration.
DIRECTIONS: Complete this workstation at the CMT workstation. When instructed to, answer the following
questions. The vehicles used are 2010 MKS and 2012 Explorer.
1. You are replacing an audio Digital Signal Processing (DSP) module on a 2010 MKS, in what section of the
Workshop Manual would you find the procedure?
____________________________________________________________________________________________________________________________________________
2. Before replacing the audio DSP module on a 2010 MKS what should you do first?
____________________________________________________________________________________________________________________________________________
3. In what section of the Workshop Manual would you find this procedure?
____________________________________________________________________________________________________________________________________________
4. If the original module has been diagnosed as faulty and cannot communicate with the scan tool what additional
action is required during the repair procedure?
____________________________________________________________________________________________________________________________________________
• Return to the Scenario and perform the PMI procedure for an audio DSP module replacement.
5. In what section of the Workshop Manual would you find information on which modules have programmable
parameters?
____________________________________________________________________________________________________________________________________________
6. Does the audio DSP module on 2010 MKS have any programmable parameters?
____________________________________________________________________________________________________________________________________________
7. Does the Driver Seat Module (DSM) on a 2010 MKS have any programmable parameters? If yes, what are they?
____________________________________________________________________________________________________________________________________________
8. List the programmable parameters available for the Smart Junction Box (SJB) on a 2010 MKS
9. In what section of the Workshop Manual would you find the procedure for replacing the rear video camera on
a 2012 Mustang?
____________________________________________________________________________________________________________________________________________
10. Is there a rear video camera configuration procedure for a 2012 Mustang?
____________________________________________________________________________________________________________________________________________
11. Is there a rear video camera configuration procedure for a 2011 Edge?
____________________________________________________________________________________________________________________________________________
12. What is the rear video camera configuration procedure for a 2013 Escape?
____________________________________________________________________________________________________________________________________________
13. Is there a rear video camera configuration procedure for a 2012 Explorer?
____________________________________________________________________________________________________________________________________________
• Return to the Scenario and perform a rear video camera configuration procedure.
NOTES
LESSON TWO
NOTES
LESSON TWO
LECTURES
NOTES
Pinpoint Test HF: Hard Fault with Multiple Symptoms/Multiple DTCs Diagnosis
Refer to Section 10000 Service Information Diagnostic Methods in the Workshop Manual for Ford specific
diagnostic pratices.
Normal Operation: It is important to know what networks are present on a particular vehicle, which modules are
gateway modules, where termination resistors are and how messages are shared from module to module across
various networks. Refer to 41800 Module Communications Network.
This pinpoint test is intended to diagnose the following:
• Wiring, terminals or connectors
• Inputs
• Outputs
• Modules
PINPOINT TEST HF: HARD FAULT WITH MULTIPLE SYMPTOMS/MULTIPLE DTCS DIAGNOSIS
HF5 DETERMINE IF RELEVANT ODDTC(S) ARE FROM ONE MODULE OR MULTIPLE MODULES
• Review relevant codes.
• Determine if codes are relevant to the symptom.
Note: Be careful when determining what codes are relevant
• Do the codes involve modules related to the customer symptom?
• Based on code definition, could this cause the symptom?
Are all relevant codes from one module only?
Yes Go to HF6.
No Go to HF7.
END OF LESSON 2 LECTURE ON HARD FAULTS. TURN TO PAGE 2–17 TO BEGIN LESSON 2
WORKSTATIONS
No Go to INT23.
NOTES
LESSON TWO
WORKSTATIONS
NOTES
WORKSTATION ONE
Diagnosing a hard network fault causing multiple symptoms
DIRECTIONS: Read the information in the repair order* to start your diagnosis. Diagnose the concern and
complete the necessary information on the pages that follow.
Repair Order
Customer Concern
No crank, No start, Check engine, ABS, Airbag, Traction lamps on
IMPORTANT NOTES:
* OASIS Messages and TSBs provided on this repair order are for training purposes only and may not be actual
concerns.
1. In what section of the Workshop Manual would you find Diagnostic Methods?
____________________________________________________________________________________________________________________________________________
• Refer to the scan tool usage in the Diagnostic Methods section of the Workshop Manual. Follow the
pinpoint test to diagnose this vehicle. In this situation you checked OASIS and performed a visual
inspection. There was no information that helped you with diagnosis during these first steps.
2.
____________________________________________________________________________________________________________________________________________
3. If an IDS session cannot communicate with the vehicle, how would you start a session?
____________________________________________________________________________________________________________________________________________
4. Given the results according to step HF1 above, what pinpoint test should be used to begin diagnosis?
____________________________________________________________________________________________________________________________________________
5. Refer to the PC/ED and review the pinpoint test. What is this pinpoint test intended to diagnose?
____________________________________________________________________________________________________________________________________________
6. Following the pinpoint test, what step would refer you back to 418–00?
____________________________________________________________________________________________________________________________________________
7.
What are the results of the network test? List the modules and which network they use for communication.
____________________________________________________________________________________________________________________________________________
9.
What are the results of this step and what does this indicate?
____________________________________________________________________________________________________________________________________________
10. Review the Wiring Diagrams and Workshop Manual. What are you verifying by measuring the resistance
between the DLC C2516, circuit VDB04 (WH/BU), harness side and the DLC C25114, circuit VDB05
(WH), harness side?
____________________________________________________________________________________________________________________________________________
11.
A5 CHECK THE HSCAN CIRCUITS BETWEEN THE PCM AND THE DLC FOR AN OPEN —
3.5L GTDI
• Disconnect: PCM C1381B.
• Measure the resistance between the PCM C1381B69, circuit VDB04 (WH/BU), harness side and the
DLC C2516, circuit VDB04 (WH/BU), harness side.
• Measure the resistance between the PCM C1381B68, circuit VDB05 (WH), harness side and the DLC
C25114, circuit VDB05 (WH), harness side.
____________________________________________________________________________________________________________________________________________
12. Using the knowledge you’ve acquired from the Wiring Diagrams and the Workshop Manual, what circuit
appears to be the concern and between which two points can you isolate the concern?
____________________________________________________________________________________________________________________________________________
NOTES
WORKSTATION TWO
Diagnosing an ABS / Traction Control / Red Brake Light Concern
SUMMARY: In this activity you will use the PC with a Scenario installed to diagnose an ABS/Trac/Red brake
lights illuminated.
DIRECTIONS: Complete Workstation Two at the BENCH/Scenario workstation. Open the Scenario and the
Service Information for this vehicle. Answer the following questions as you take this scenario.
Repair Order
Customer Concern
ABS light, Traction Control light and Red Brake light ON
IMPORTANT NOTES:
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
3. What are some of the preliminary checks the Visual Inspection Chart directs you to do?
____________________________________________________________________________________________________________________________________________
4. After checking OASIS and performing a visual inspection what are you directed to do?
____________________________________________________________________________________________________________________________________________
5. What section of the Workshop Manual did you go to for the concern?
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
WORKSTATION THREE
Diagnosing a Hard Module Fault Causing Multiple Symptoms
SUMMARY: In this VEHICLE workstation you will diagnose a customer concern. Use the steps in this worksheet
to determine possible causes, separate those causes into a list of systems and components, then systematically
eliminate each to determine the root cause (or causes) of the concern.
DIRECTIONS: Read the information in the repair order* to start your diagnosis. Diagnose the concern and
complete the necessary information on the pages that follow.
Repair Order
Customer Concern
No start, No crank, cannot turn the ignition ON and the key fobs are inoperative.
IMPORTANT NOTES:
* OASIS Messages and TSBs provided on this repair order are for training purposes only and may not be actual
concerns.
• Whenever performing diagnosis it is important to familiarize yourself with the Workshop Manual of the vehicle
you are working on. The formats may vary from vehicle to vehicle or model year to model year.
1. In what section of the Workshop Manual would you find Diagnostic Methods?
____________________________________________________________________________________________________________________________________________
• Follow the pinpoint test to diagnose this vehicle. In this situation you checked OASIS and performed a
visual inspection. There was no information that helped you with diagnosis during these first steps.
2.
Are you able to duplicate the concern? What conditions are you observing?
____________________________________________________________________________________________________________________________________________
3.
____________________________________________________________________________________________________________________________________________
4.
____________________________________________________________________________________________________________________________________________
5.
____________________________________________________________________________________________________________________________________________
6.
____________________________________________________________________________________________________________________________________________
7.
Based on the DTC you retrieved, what section of the Workshop Manual should you go to next?
____________________________________________________________________________________________________________________________________________
8. What test or section does the DTC chart refer you to next?
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
11. For the pinpoint test you are using review the diagnostic overview section. What are some of the diagnostic
prechecks?
____________________________________________________________________________________________________________________________________________
NOTE: All the customer IA keys need to be present when diagnosing the RKE system.
12.
13. How did you verify the correct IA keys were present?
____________________________________________________________________________________________________________________________________________
14.
15.
____________________________________________________________________________________________________________________________________________
16. Review the wiring schematic. What network(s) do the BCM and RFA communicate on? Name all of the
networks.
____________________________________________________________________________________________________________________________________________
17.
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
19. Review the wiring schematic. What components or circuit(s) could potentially have a concern?
____________________________________________________________________________________________________________________________________________
20.
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
22. In addition to the concern you found, what other components could cause similar symptoms?
____________________________________________________________________________________________________________________________________________
WORKSTATION FOUR
Diagnosing A Key Fob Concern
SUMMARY: In this activity you will use the PC with a Scenario installed to diagnose a power liftgate inoperative
from key fobs concern.
DIRECTIONS: Complete Workstation Four at the BENCH/Scenario workstation. Open the Scenario and the
Service Information for this vehicle. Answer the following questions as you take this scenario.
Repair Order
Customer Concern
Power liftgate inoperative with key fobs
IMPORTANT NOTES:
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
3. What are some of the preliminary checks the Visual Inspection Chart directs you to do?
____________________________________________________________________________________________________________________________________________
4. After checking OASIS and performing a visual inspection what are you directed to do?
____________________________________________________________________________________________________________________________________________
5. What section of the Workshop Manual did you go to for the concern? Be specific.
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
11. What section of the Workshop Manual did you find instructions on replacing the LTM?
____________________________________________________________________________________________________________________________________________
12. After replacing the LTM, are there any other procedures that must be performed?
____________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________________
NOTES
LESSON THREE
NOTES
LESSON THREE
DEMONSTRATION
NOTES
Auto CAN
Auto CAN traces for both data (+) and data () are taken simultaneously (2channel). While this is the easiest to set
up and can be used to monitor basic network operation, there are two reasons this may not be adequate. First, the
Auto CAN setup only shows the pattern, not the DC voltage. Second, depending on the length of the intermittent
fault, the concern may be difficult to see on the screen.
Make the following selections to set up the oscilloscope for Auto CAN:
1. Click on Channel 1.
2. Click on Auto.
3. Choose CAN (+).
4. Close Channel 1.
5. Click on Channel 2.
6. Click on Auto.
7. Choose CAN ().
8. Close Channel 2.
9. Click on the little red man to begin recording.
Manual mode
Due to the limitations of the Auto CAN set up, it is generally recommended to use the Manual setup so the scope
can be changed from AC to DC. Using the manual set up allows DC voltage to be determined, but requires more
setup time.
Make the following selections to set up the oscilloscope for Manual mode:
1. Click on Channel 1.
2. Click on Manual.
3. Choose Sense.
4. Choose Red Probe.
5. Choose Scale.
6. Choose 1v/ div.
7. Choose Coupling DC.
8. Filter, Invert and Display remain at default.
9. Close Channel 1.
10. Click on Channel 2.
11. Click on Manual.
12. Choose Sense.
13. Choose Black Probe.
14. Choose Scale.
15. Choose 1v/ div.
16. Choose Coupling DC.
17. Filter, Invert and Display remain at default.
18. Close Channel 2.
19. Click on Time Base.
20. Click on Scale.
21. Choose 20 µs/ div.
22. Close Time Base.
23. Click on the little red man to begin recording.
LESSON THREE
WORKSTATIONS
NOTES
WORKSTATION ONE
Diagnosing Intermittent Concerns
SUMMARY: In this VEHICLE workstation you will diagnose a customer concern. Use the steps in this worksheet
to determine possible causes, separate those causes into a list of systems and components, then systematically
eliminate each to come up with the root cause (or causes) of the concern.
DIRECTIONS: Read the information in the repair order* to start your diagnosis. Diagnose the concern and
complete the necessary information on the pages that follow.
Repair Order
Customer Concern
While driving at times blind spot fault and cross traffic fault appear in the message center.
IMPORTANT NOTES:
* OASIS Messages and TSBs provided on this repair order are for training purposes only and may not be actual
concerns.
• Follow the pinpoint test to diagnose this vehicle. In this situation there is no checklist completed by
the customer, you checked OASIS and performed a visual inspection. There was no information that
helped you with diagnosis during these first steps.
• Request the customer complete the Customer Concern Identification Checklist or Write‐up Job Aid.
• Attempt to verify concern (when test drive is not required).
• Run symptom based OASIS and check for TSBs, SSMs and service history.
• Perform quick visual inspection to identify obvious concern or aftermarket equipment.
• Refer to Circuit Testing pinpoint test for detailed testing information.
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• Initial results of CMDTCs. The codes did not return after rerunning the test
FCIM: U0155:00
GPSM: U0140:00
IPC: U0424:00, U0533:00, U0534:00
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FCIM: U0155:00
GPSM: U0140:00
IPC: U0424:00, U0533:00, U0534:00,
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5. Based on your results what network appears to have the concern? Why?
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• Perform step INT15 using the Auto CAN, Manual and One Shot modes of the oscilloscope on the IDS.
Also view the voltages using the DMM.
• Review the Workshop Manual section 418–00 Diagnosis and Testing Principles of Operation for
examples of oscilloscope patterns.
NOTE: If you are using a DMM to measure the voltage at the DLC. You will need to check each circuit
individually to ground.
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WORKSTATION TWO
Diagnosing Intermittent Concerns
SUMMARY: In this activity you will use the PC with a Scenario installed to diagnose an intermittent concern.
Multiple warning indicators illuminated in the instrument panel.
DIRECTIONS: Open the Scenario and the Service Information for this vehicle.
Repair Order
Customer Concern
Service Advance Trac , Collision Warning disabled, Terrain Management malfunction appear in
the message center intermittently. Customer also notes that the vehicle has a rough idle.
Vehicle History/ OASIS results/ TSBs
. REPAIR HISTORY
No related history.
IMPORTANT NOTES:
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3. What are some of the preliminary checks that you should perform during a visual inspection?
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4. After checking OASIS and performing a visual inspection what are you directed to do?
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9. While you were viewing the ABS PID recording, did you see anything that might lead to the cause of this
concern?
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10. Which module would be the next logical choice for monitoring PIDS?
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11. While you were viewing the PCM PID recording, did see anything that might lead to cause of this concern? If
Yes what was it?
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NOTES
WORKSTATION THREE
Diagnosing Intermittent Concerns
SUMMARY: In this VEHICLE workstation you will diagnose a customer concern. Use the steps in this worksheet
to determine possible causes, separate those causes into a list of systems and components, then systematically
eliminate each to come up with the root cause (or causes) of the concern.
DIRECTIONS: Read the information in the repair order* to start your diagnosis. Diagnose the concern and
complete the necessary information on the pages that follow.
Repair Order
Customer Concern
Intermittently, left front power window is inoperative
IMPORTANT NOTES:
* OASIS Messages and TSBs provided on this repair order are for training purposes only and may not be actual
concerns.
• Follow the pinpoint test to diagnose this vehicle. In this situation there is no checklist completed by
the customer, you checked OASIS and performed a visual inspection. There was no information that
helped you with diagnosis during these first steps.
1.
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3.
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4.
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6. What section in the Workshop Manual would you go to for more information about power windows?
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7. What test or section does the DTC chart refer you to next?
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8. What test or section does the DTC chart refer you to next?
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9. In the diagnostic overview section of this pinpoint test, what wiring diagram cells are you referred to?
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10. How does the Driver Door Module (DDM) communicate with the Driver Rear Door Module (DRDM)?
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12. If the LIN circuit for the DDM was to become open or shorted what symptoms might be observed?
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13.
CHECK THE OPERATION OF THE LEFT REAR AND RIGHT REAR POWER WINDOWS FROM
THE MASTER WINDOW CONTROL SWITCH
• Ignition ON.
• Operate the left rear and right rear power windows from the master window control switch.
Do the power windows operate on both sides?
Yes The system is operating normally at this time. The DTC may have been set due to high network
traffic or an intermittent fault condition.
No If a DTC is set in the DDM , Go to W2.
If a DTC is set in the PDM , Go to W3.
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14.
Locate the LIN circuit in connector C535. Using a DMM measure the voltage on the LIN circuit.
Record your results below
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15. Based on your results what type of fault do you suspect is in the LIN circuit?
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NOTES
WORKSTATION FOUR
Diagnosing Intermittent Concerns
SUMMARY: In this activity you will use the PC with a Scenario installed to diagnose a intermittent concern.
All instrument panel warning indicators illuminated.
DIRECTIONS: Open the Scenario and the Service Information for this vehicle.
Repair Order
Customer Concern
All warning lights on the cluster illuminate. Tach and speed drop to zero.
IMPORTANT NOTES:
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3. What are some of the preliminary checks that you should perform during a visual inspection?
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4. Did you see anything in the OASIS report related to the concern? If yes, what is it?
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5. After checking OASIS and performing a visual inspection what are you directed to do?
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10. Name the modules that are reporting Loss of Communication with the SJB on page one of Cell 14.
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11. Name the modules that are reporting Loss of Communication with the SJB on page two of Cell 14.
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12. Name the modules that are reporting Loss of Communication with the SJB on page three of Cell 14.
Note: The vehicle is not equipped with dual climate controlled seats or THX audio.
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NOTES
STUDENT GUIDE
APPENDIX
NOTES
Acronyms List
• 4X4 — Four Wheel Drive Module
• ABS — AntiLock Brake System
• ACM — Audio Front Control Module
• APIM — Accessory Protocol Interface Module
• ATCM — All Terrain Control Module
• BCM — Body Control Module
• CCM — CruiseControl Module
• CAN — Controller Area Network
• CIP — Consumer Interface Processor
• CMDTC — Continuous Memory Diagnostic Trouble Code
• DCSM — Dual Climate Controlled Seat Module
• DDM — Driver Door Module
• DLC — Data Link Connector
• DMM — Digital Multimeter
• DRDM — Driver Rear Door Module
• DSM — Driver Seat Module
• DSP — Digital Signal Processing
• DTC — Diagnostic Trouble Code
• EATC — Electronic Automatic Temperature Control
• ECM — Engine Control Module
• EMTC — Electronic Manual Temperature Control
• FCDIM — Front Control/Display Interface Module
• FCIM — Front Controls Interface Module
• FDIM — Front Display Interface Module
• FLM — Front Lighting Control Module
• GEM — Generic Electronic Module
• GPS — Global Positioning System
• GPSM — Global Positioning System Module
• HCM — Headlamp Control Module
• HCM2 — Headlamp Control Module 2
• HCU — Hydraulic Control Unit
• HSCAN — High Speed Controller Area Network
• HSWM — Heated Steering Wheel Module
• HUD — Head Up Display
• HVAC — Heating Ventilation Air Conditioning
• ICAN — Infotainment Controller Area Network
• IA— Intelligent Access
Principles of Operation
Both the High Speed Controller Area Network (HSCAN) and the Medium Speed Controller Area Network
(MSCAN) use an unshielded twistedpair cable of data (+) and data () circuits. The HSCAN operates at a
maximum data transfer speed of 500 Kbps and is designed for real time information transfer and control. The
MSCAN operates at a maximum data transfer speed of 125 Kbps for bus messages and is designed for general
information transfer.
The data (+) and data () circuits are each regulated to approximately 2.5 volts during neutral or rested network
traffic. As messages are sent on the data (+) circuit, voltage is increased by approximately 1.0 volt. Inversely, the
data () circuit is reduced by approximately 1.0 volt when a message is sent.
Successful communication of a message can usually be identified by the slight spike at the end of a message
transmission. Any signals that are significantly different than the normal CAN waveform may cause network DTCs
(Ucodes) to set or may cause a complete network outage.
In the event that the data (+) and data () circuits become shorted together, the signal stays at base voltage (2.5V)
continuously and all communication capabilities are lost.
In the event that the data (+) circuit becomes shorted to ground, both the data (+) and data () circuits are pulled
low (0V) and all communication capabilities are lost.
In the event that the data () circuit becomes shorted to ground, the data () circuit is pulled low (0V) and the data
(+) circuit reaches nearnormal peak voltage (3.0V) during communication but falls to 0V instead of normal base
voltage (2.5V). Communication may continue but at a degraded level.
In the event that the data (+) circuit becomes shorted to battery voltage, the data (+) circuit is pulled high (12V) and
the data () circuit falls to abnormally high voltage (above 5V) during communication and reaches battery voltage
(12V) for peak voltage. Communication may continue but at a degraded level.
In the event that the data () circuit becomes shorted to battery voltage, both the data (+) and data () circuits are
pulled high (12V) and all communication capabilities are lost.
Rhythmic oscillations, inductive spikes or random interference can disrupt the network communications. The
corruption signal source may be outside electrical interference such as motors or solenoids or internal interference
generated from a module on the network. In some cases, an open in either the data (+) or data () circuit to a network
module may cause the module to emit interference on the one circuit which is still connected. The trace shown is an
example of a "sawtooth" pattern transmitted from a module with one open network circuit.
Other corruptions may be present when a module is intermittently powered up and down. The module on power up
may initiate communication out of sync with other modules on the network causing momentary communication
outages.
NOTES
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