TOTAL QUALITY MANAGEMENT BSIT 3 – 1

Members:
Borigas, Charmainne P. Gonzales, Glenn Anthony P.
Carlos, Justine Jade Recacho, Abigail Rose C.
Dancil, Cristine Jamaica G. Salut, Xristelle Louise C.
Elias, Sheila Mae C.

Joseph M. Juran: Life and Contributions

Full name: Joseph Moses Juran
Born: 24 December 1904, Bră ila, Romania
Life Died: 28 February 2008, Rye, New York, United States
Spouse: Sadie Shapiro (m. 1926–2008)
Juran emigrated to America with his family, settling in Minneapolis, Minnesota.
He excelled in school, especially in mathematics. He was a chess champion at
1912-1920
an early age,[3] and dominated chess at Western Electric. Juran graduated from
Minneapolis South High School in 1920.
Enrolled at University of Minnesota, the first member of his family to pursue
1920
higher education.
1924 Received a B.S. in electrical engineering.
Juran joined Western Electric’s Hawthorne Works. His first job was
1924
troubleshooting in the Complaint Department.
Juran was chosen to join the Inspection Statistical Department, a small group of
engineers charged with applying and disseminating Bell Labs’ statistical quality
1925
control innovations. This highly visible position fueled Juran’s rapid ascent in
the organization and the course of his later career.
1926 Married Sadie Shapiro. They had been married for 82 years with four children.
Juran had written a pamphlet entitled “Statistical Methods Applied to
1928
Manufacturing Problems.”
Juran was the chief of Industrial Engineering at Western Electric’s home office in
1937 New York. His work involved visiting other companies and discussing methods
of quality management.
Juran began to develop his influential course "Managing for Quality," which has
1940
been taught in more than 40 countries.
For a time, Juran was head of the Department of Industrial Engineering at New
1951 York University (NYU). While there, he wrote and edited the Quality Control
Handbook.
 1970 Juran and his co-author Frank Gryna wrote Quality Planning and Analysis.
Juran founded The Juran Institure, whose mission is to "Create a global
1979 community of practice to empower organizations and people to push beyond
their limits."

Contribution
Market research technique that produces a detailed set of customer wants and
Voice of Customer
needs, organized into a hierarchical structure, and the prioritized in terms of
(VOC)
relative importance and satisfaction with current alternatives.
Any member of the organization that fulfills their job duties through relying on
Internal Customer
the assistance of colleague.
 Product features that meet customer needs
Definition of Quality
 Freedom from deficiencies
 Failure Cost
o Internal Failure Cost. Incurred to remedy defects discovered
before the product or service is delivered. Waste, scrap, rework or
rectification, and failure analysis are included.
o External Failure Cost. Incurred to remedy defects discovered by
external customers. Included here are repairs and servicing,
Cost of Quality warranty claims, complaints, and returns.
 Appraisal Cost. Costs associated with the suppliers’ and customers’
evaluation of purchased materials, processes, products, and services.
They include verification, quality audits, and supplier rating.
 Prevention Cost. Incurred to prevent or avoid quality problems. Includes
product or service requirements, quality planning, quality assurance, and
training.
 Quality Planning. A concurrent exercise which involves all the affected
parties related to the product and services to provide inputs and give
early warning during the planning processes.
 Quality Control. The developing and maintaining of operational
Juran’s Trilogy
methods in order to assure that the processes work as they are designed
to work and achieved the target level set.
 Quality Improvement. A disciplined approach that improves the level of
performance of the process.
  Build awareness of the need and opportunity for improvement
 Set goals for improvement
 Organize to reach the goals
 Provide training
 Carry out projects to solve problem
Juran’s 10 Steps of
 Report progress
Quality
 Give recognition
 Communication result
 Keep score
 Maintain momentum by making annual improvement part of the regular
systems and process of the company.
The vital few and the trivial many. 20% of defects in production are responsible
Pareto Principle
for 80% of problems.

References:
http://www.skymark.com/resources/leaders/juran.asp
https://asq.org/about-asq/honorary-members/juran
https://en.wikipedia.org/wiki/Joseph_M._Juran
https://investopedia.com/terms/1/80-20-rule.asp

https://qasigma.com/2008/12/juran-trilogy.html

https://asq.org/learn-about-quality/cost-of-quality/overview/overview.html

https://www.slideshare.net/mobile/kathrinepacheco/joseph-juran-contribution-to-tqm