Beruflich Dokumente
Kultur Dokumente
Years 1960’ss
1960 1970’ss
1970 1980’ss
1980 1990’ss
1990 2000’ss
2000
Batch Network
On-line Personal Client/Server
IT Changes
g Computing Computing Computing Computing
Integrated
Computing
Global/Enterprise
Years 1970’ss
1970 1980’ss
1980 1990’ss
1990 1990’ss
1990 2000’ss
2000
Individual Network
Individual End user BPR
IS Changes
g System Dev Inf Integration
Inf. Computing Process Innovation
Integrated
Computing
IT Role change
S
Strategic
i DDriver
i
Dr. Lee
IT- Paradigm Shift
Automation Information Knowledge Based Intelligent
Society Society Society Society
Computerized Cyber Korea Broadband U-Korea
Step (On-Line age) IT Korea Ubiquitous age
Information Integration Age BCN (Broadband
Super-Highway convergence Network)
1980 1994
1980-1994 1995 2002
1995-2002 2003 2007
2003-2007 2007-
Individual
On-Line Service Seamless Service Self-Rule Service
Service
Business Technology
Scope Scope
Administrate Infra
Infrastructure Structure
IT Skill
Process Skill
Process
ISP Methodology
1. Methodology Background
2. ISP Methodology
What’s Methodology?
- Complex & Diversified Biz Env. - High performance, Small size &
in severe competition Low price H/W available
Goal of Methodology
Market Leader with
High Competitiveness
Methodology Components
신 정보시스템
구
가치경영(VBM)
고객감동경영(CSM) Re--engineering
Re 1 Phase 2 Phase 3 Phase 4 Phase
프로젝트
착
EVA 경영전략
ABC/M
AS-IS 분석 TO-BE설계 정보화 전략수립
BSC
수
Commitment경영
((MBO))
축
ROA/ROI
1 Step 2 Step 3 Step 4 Step 5Step
Speed경영 6시그마경영 경영환경 기업모형 기술환경 신정보 구축계획
분석 분석 분석 체계수립 수립
기업경영활동
Global경영
TQM
핵심역량
국제회계표준
(Core Competence)
학습조직
가상기업 Time C ti
Continuous Ch
Change M
Managementt
ISP Objectives
ISP Methodology
ISP Organization Chart
Project
j G
Generall M
Manager
CEO / CIO
# of Interview
ISP
ISP BAA
Business Area Analysis
BSD/TD
Business System Design
BAA Technical Design
Implementation
BSD/TD
Migration
CONSTRUCTION
Production
ISP Setup Flow 2. ISP Methodology
IT Inf. Mgmt
Inf IInf.
f MMgmtt
IT
Org. IS Analysis Report Org.
Analysis/Evaluation of
Overall biz & system Enterprise Inf.
Data Model Architecture
Correlation
Table
Org. Chart
Biz Area
S t
System R
Requirement
i t
ISP Methodology
Management Strategy Setup
Business -Why
Vision& Business Strategy Business area -Where
Wh
Strategy
Business
For Business
Process Process Strategy Success
Reengineering
g g
Process// System
P S t B
Base -What is need?
Business objective/focus on
Business system
T 1410
T 1150 IS Strategy Setup
Current Biz Model Def.
T 1420
A 1200 IS Structure Setup
T h l
Technology Env.
E Analysis
A l i
T 1430
T 1210 IS Architecture Setup
Current IT Analysis
T 1440
T 1220 IS Mgmt Structure Setup
IT Trend
T dA Analysis
l i
T 1230
Current IT Level Diagnosis
Mgmt
ISP
3. 추진Environment
상세방법론Analysis 4. ISP Detail Methodology
Major Action
◐ Interview
I t i ◐ Biz
Bi Environment
E i tAAnalysis
l i
◐ SWOT Analysis ◐ Related Industry Analysis
◐ CSF (Critical Success Factor) Derivation ◐ Mgmt Ideology
◐ Benchmarking ◐ Mgmt Objective
◐ Value Chain ◐ Strategy Derivation by SWOT Analysis
◐ Needs Analysis ◐ CSF
◐ Workshop ◐ Enterprise Value Chain
3. Enterprise
ISP 추진 상세방법론Model Analysis 4. ISP Detail Methodology
Major Action
◐ Current Biz Analysis (Overall, Division, Dept Level) ◐ Current Biz Data Modeling
Major Action
Major Action
Major Action
◐ Inf Strategy Setup ◐ Distribution Policy Setup ◐ Technology Architecture Setup
◐ Interview
I t i ◐ IS Strategy
S by
b CSF
◐ Questionnaire ◐ IS Strategy by Biz Area
◐ Workshop ◐ IT Strategy
◐ Benchmarking ◐ New Information Mgmt Structure Strategy
◐ Correlation Analysis for IS Elements ◐ New IT Architecture
◐ RAEW Correlation Analysis ◐ Informatization Training Plan
◐ Technology & System Scheme Description
3. Implementation
ISP 추진 상세방법론 Plan Setup 4. ISP Detail Methodology
Major Action
◐ Implementation Prioritization & Scheduling ◐ Investment Plan & Effect Analysis ◐ Imp. Plan Setup
-3C Analysis (Customer, -C_NAP Technique -Priority Analysis Matrix -Feasibility Analysis &
Company, Competitor) -Fish Bone -Objective Scheme Diagram Evaluation
-Portfolio -Process Modeling -Solution Network Chart -Informatization ROI Analysis
-CSF(Critical Success Factor) -CRUD Analysis -Benchmarking -Priority Analysis
-Value Chain -Correlation Analysis -CD Method
-Mgmt Env. Analysis(5 Forces) -Nolan Model Analysis (Concept Design Method)
-Core Competence Analysis -Brain Storming
(7S Model)
-Financial Status Analysis
-SWOT Analysis
-SO/ST/WO/WT Strategy
* C-NAP : Customer-Needs Analysis Procedures
Mgmt Environment Analysis
2. Competitive
p Env. Analysis
y
Major Action
◐ Interview
I t i ◐ Biz
Bi Environment
E i tAAnalysis
l i
◐ SWOT Analysis ◐ Related Industry Analysis
◐ CSF (Critical Success Factor) Derivation ◐ Mgmt Ideology
◐ Benchmarking ◐ Mgmt Objective
◐ Value Chain ◐ Strategy Derivation by SWOT Analysis
◐ Needs Analysis ◐ CSF
◐ Workshop ◐ Enterprise Value Chain
What’s Mgmt Strategy? 1. Mgmt Strategy Analysis
Strategy
The core of mgmt strategy is to create value for
3
customer (Ohmae, 1988)
Business -Why
Vision& Business Strategy Business area -Where
Wh
Strategy
Business
For Business
Process Process Strategy Success
Reengineering
g g
Process// System
P S t B
Base -What is need?
Business objective/focus on
Business system
2) Business
Business A Business B Business C Strategy
Manu
Manu- Manu
Manu- Manu
Manu- 3) Functional
R&D Sales R&D Sales R&D Sales Strategy
facturing facturing facturing
Detail functional strategy for R&D, Manufacturing, Marketing, HR, Finance and etc
Derivation & Setup of Mgmt Strategic Task 1. Mgmt Strategy Analysis
☞ SWOT analysis is to analyze external elements – Opportunity & Threat – with internal elements –
Strength & Weakness – to derive strategic options
Opportunities Strengths
Threats Weakness
Strategic Options
Strategy Style
System Skill
Key Point of Environment Analysis
External Environment
Opportunities Threats
substitute
Strategy Style
7S Model
Structure Value Share Staff
Core Competency Analysis
System Skill
Internal Environment
SWOT Analysis
SWOT Assessment
Strengths
g & Positive factors Weakness negative
g factors
Opportunities & Benefits Threats & Risks
Michael Porter’s Five Competitive Forces
ⓒPotential entrants
Threat of New
entrants(entry barriers)
Bargaining power
Of Suppliers Bargaining power
Of Customers
ⓐIndustry Partners
ⓔSuppliers And Competitors ⓕCustomers
ⓑRivalry among
Existing participants
Horizontal Dimension
ⓓSubstitutes
=Customer chain and
supply chain
Value Chain Analysis
Firm Infrastructure
Support
pp Human Resource Management
Activities Technology development
Procurement
Value Chain Analysis is based on the notion of breaking down a business or business area into
Natural functions or process, and then investigating the means by which the process interact
(Customer/Supplier relationships)
•Investigating the means by which the processes interact in terms of their customer/
supplier and relationships
porter uses the term ‘cost’
cost driver for any factor which an identifiable and significant relation to
costs
•Types of Values Chain the investigate
- Internal business units and profit centers
- key internal processes
- Outlets
- Competitors
- Suppliers
-Customers
•Horizontal
Horizontal Integration → Process for a range of products or services
•Vertical Integration → Primary focus on the end to end processes for building, selling and
delivering products/ services
C-NAP/NA(1) 2. Competitive Env. Analysis
C NAP (Customer-Needs
C-NAP (Customer Needs Analysis Procedure)
System Analysis
Needs Analysis Biz Function Analysis Process Analysis
Biz Function
Process Modeling
Modeling
Objective
① Field NEEDS are to be clearly identified thru thorough discussion between person in charge and analyst
② Anyone can participate due to simple procedure (BOTTOM UP APPROACH).
③ No COMMUNICATION GAP can be achieved (Unanimous Consensus)
【PROCEDURE】
1. Issue Analysis … Analyze cause and effect of field issues, and identify nature of issues
2. Objective Develop … Clarify objectives for the nature of issues
3. Measure Review … Review the most effective measure to achieve the goals then agree on implementation plan for
each measure
1
Mission
2
Objectives
3
Strategy
4 5
CSF Measure
6
I f Needs
Info. N d
1 Mission
Ex)
- Do-it-yourself kitchen utensil supply for low income class
- Wide range of financial service provision to corporate
- World
W ld class
l corporatet serving
i ththe world
ld society
i t
3. Mgmt Analysis Scheme
※ Notes
Vision
- Future corporate identity announced internally and externally
Goals
- Description of long term (3~5 YR) direction, biz range, style,
and size
Strategy
- Managerial
g tasks and measures (p
(product,, service,, market,,
competition) to achieve goals
3. Mgmt Analysis Scheme
Ex) Livart Home Interior will engage in business creating family cultural
space by providing high valued Korean-design
Korean design products and
dependable services through high volume direct markets.
<Scope>
Selling cosmetics Selling seeds
• Target customer & market
• Major
M j product
d t & service
i
• Geographic region
• Core technology Supply Beauty Supply Agr. Productivity
• Determination
D t i ti on survival, th -----------------------
i l growth ---------------------
Cosmetics, underwear Seed, chemicals,
and profitability
accessory farming tools
• Corporate philosophy
• Self definition about the corporate
• Desirable public image
3. Mgmt Analysis Scheme
2 Objectives
Ex)
- “Supply of products which can be repaired at country garages”
(Initial objectives of Ford)
- “Dealer establishment in every town with more than 10,000 residents
- Minimum of 30% market share maintenance
- 12% profit after tax
3. Mgmt Analysis Scheme
3 Strategy
Ex)
- Adoption of Computer Integrated Manufacturing System in
every factory
- Enhanced PR using mass media
- Increased usage
g of electronic communication between all layers
y
of corporate organization and customers
- Suggestion compensation program for all employees
3. Mgmt Analysis Scheme
4 CSF
C.S.F
Term Definition
▶ Means to understand top management’s requirement for information
▶ Essential element in planning information strategy
▶ Limited
Li it d area guaranteeing
t i competitive
titi business
b i operation
ti
▶ Selected major area for achievement of top management’s goal
Ex))
- Best customer service
- Securing dependable supplier
- Flexible management of internal organization
- Efficient human resource management
CSF Effect
- Let management focus on the most important activities
- Let management serious about information requirement
CSF Characteristics
- Hierarchical structure
- Maintain evaluator to sustain and improve CSF continuously
5 Performance Measure
Ex)
- Actual compared to sales target
- Cost against estimation
- Raw material loss rate
- Annual employee
p y leave rate
3. Mgmt Analysis Scheme
6 Information Need
Information requirement
req irement necessary
necessar to achieve
achie e unit
nit organization’s
organi ation’s target and
to perform unit functions
Ex)
- “Daily shipping volume for each warehouse for all area is required”
- “Regional
Regional sales need to be available at least within 2 days
days”
- “Immediate access to customer information is required for all employees”
- “Individual skill level for all employees are required”
- “Up to date information for actual versus plan by each division is needed”
3. Mgmt Analysis Scheme
7 Issues
PRIORITY
☞ Priority of effects to the organization
SIGNIFICANCE
☞ High level of possibility of resolution and high benefit from resolution,
p
independent from PRIORITY
FAST PAYBACK
☞ Regardless of project priority, issues in the way of achieving organization targets
are selected and tackled first hand when high benefits are expected by resolving
them
3. Process analysis
4. Process model
5 Data model
5.
Detail Methodology for ISP Setup
Major Actions
◐ Current Biz Analysis (Overall, Division, Dept Level) ◐ Current Biz data modeling
업무관련 문제점
배경원인 영향결과
Business plan/strategy
Questionnaire 조직·RULE·구조 생산성 저하
- Definition
D fi iti off jjob
b ffunction
ti
40 40
35 35
사원의 의식·기업문화 30 간소화·표준화 부족 30
25 25
부서명
비합리적 업무 프로세스
재무관리
세무관리
자산관리
회
자금관리
계
시스템관리
예산관리
Tour/
비율분석
인사관리
B2E/ RM
급여관리
인
사회보험관리
development planning
사
service
세무관리
Game
원천징수
Interview
전표관리
회원주문관리
sales promotion
통합회원관리
파트너
/site planning)
Ne o C a st
We b Ana lyze r
Information
LIMS
Frie nd
회원주문관리 상품/판매관리 창고/배송관리
회원관리 주문관리 주문내역관리 핫라인계정관리 상품관 프로모터 론트 전 준정보관 f Lin e 정발주관리 입고관리 출고관리 반품관리 환출관리고/창고관 마케팅관리 정산관리 권한관리
웹상품- 전시툴
고회B회회주교조일O환배배발미한고주고미행KK백영 기핫환 미미입 전 사응 상뉴 프 발상 입입미입출출출개픽 송단합송 출택 출배출출출반택 반수미반반환환환 환 재입마재 L 모 회경 롯프무 B한동 부회회로시제기 고자
Ta b le ID 원관
객원T원원문환건자u불송송송결도액문객수사7 7 화수
인모처 불현 품관
본라불 수수금
목관 광고
시
이 시구 급업
은답 품스
랜지편번 템주관
로
권서 금관주등
주승
주조 고등 고인 고등 장분 송등 출등고마
주품 고고납고고고고별킹 장품포장 고배 고송고고고품배 품거수품품출출출 출 고출감고
비지
류창 폰관 P관 입처 자 인
o 니 원품 데로이 T솔양 서사계그스휴초 객동
H2C O S_O RD_DELIV C RR RRRR RR R R R R R R R
H2MMS_C ARD CR
Business Service
H2MMS_USER C RR R
C RRRRRRR RR RRRRRR R R RRRRR R R R R CR R RR R
회원관리
H2MSS_ PRO D_MAIL CR
H2SSS_HANA_AC C O UNTC R R
H2SSS_RESERVE CCR RC R R CR R R
LT_C UST_SITELST C
LT_C UST_STSLST C
of
LT_C UST C R
Strategy In Town
H2SSS_C PN_USER R
CR CR CR CR
mngment Mngment
H2SSS_DEPO SIT R
CR R C
H2SSS_UNPAID R
CR R RRR C C
H2MMS_G RO UP CR
H2MMS_G RO UPLIST CR R
H2C O S_APPEND CR R
H2C O S_DLVAMT CR R
주문관리
products
H2C O S_MASTER RR RCCR RRR R RRRRRRRRR RRR RR
CR R RR CR CR RR C RRR
H2C O S_PRO D RCCR RR R RRR R R R CCC RR
CR CR R R R
H2C O S_SLAVE C RR RR R R R R R R R R
H2DMS_DELIV_DETAIL CCRR RR R RR C R R
CC RC
R R RRRRR
CR R CRC RR R
H2SSS_MASTER CR R R RRR R R RR
CR R CR RR C RR
H2C O S_C LAIM_MAIN CR C CCC
H2C O S_C LAIM_SUB CR CR CCRC
RR
H2DMS_DELIV_HISTO RY
H2C O P_HANSO L_O RDER
H2MMS_DEMAND
H2MSS_MSG_IN R
CR
R
CR
CR
CCR RCCRCRCRC
RC
주문내역관리
RC
RCRR
CR
CCRR R CR
C CR CC R
R
H2O FS_BILL_DETAIL C R
H2O FS_BILL_MAST ER C R CC RR
H2MSS_MSG_PRO D CR
H2SSS_O NLINE R R R C RR CR R CR
H2SSS_HANA_C O NF CR
H2SSS_O RD_C O NF CR
상품관리
TITEM R R R
C RR RR R R R R R
TITEMO PTC O LO R CR
프론트 전시
TPRO Q ST CC
TSHO PDISP R RRRR C R
TSHO PDISPBRAND CR
프로모터
TGO O DSO RT R RRR CR
TSHO PNEWSC L CR
TSHO PENTR RRR R R R RRR CR RRRR R RRRRRR R R RR R R R R R R
TUSER CR
TBRAND R RRR R CR
TDELVAREA CR
TZIPC O DE R
CR
TC O DE R
CR
TC O DEDTL R R CR
H2O FS_AC C _TBL R RR
H2O FS_PRJ_MASTER CR R
CR
H2O FS_PRJ_SUB
H2PMS_C ATALO GSEND
기준정보관리 CR
CR
R
Brain storming
본사 콜 센터 KIDC_1(최대
H2PMS_MASTER CR
H2PMS_PRO D
H2PMS_USER
H2PMS_USERC O LLEC T
H2O FS_PRJ_EXPENSE
R
256K)
OFFLINE정산
CR
CR
CR
CR CR
R
H2O FS_PRJ_DETAIL CR
H2O FS_PRJ_MASTER CR
H2O FS_PC HO RD_MASTER CC RR
H2O FS_PC HO RD_DETAIL C RR
H2O FS_PRJ_TIC KET CR
H2O FS_C O N_C UST CR
H2O FS_PRJ_SUB R CR
H2O FS_DRAFT_INFO CR
H2O FS_C ARD_INFO CR
Finance
affairs affairs Tax relations
TOWN L4_EX 인터넷(최대 100M)
Supporting
Operation System
Auditing specific
planning operation
business
Process Analysis & Design 2. Overview of Process Analysis
Process research
• Data collection
• Distribution of
Questionnaire
Process definition
• Interview
• Workshopp
• Function
F ti model
d l
• Process model
Process improvement
• Process flow chart
• Identification of
entity • Problems/Ways to improve
• Organization vs Process
• Define agenda for redesign Process innovation
• Evaluate opportunity
for redesign • Goal vs Goal
• Goal supporting process
• Development of
innovation process
• Development of
achievement indicator
3. Process Analysis
Process research
Distribution of questionnaire
Data collection/Survey /collection
Job analysis
Interviewing
job holding personnel
As-Is
Documentation of
interview result
Workshop
Documentation of
process evaluation To-Be
D t collection
Data ll ti
Organization chart
Job partition
Cooperation law-operation rules by sector
Business
B i plan
l b by sector
t
Yearly business plans and reports
Various document forms
ISO related documents
Enterprise brochure
Product
P d t catalogue
t l
Data on information system:user manual(screen/paper)
application/DB design
Data on other companies and information system
3. Process Analysis
Di t ib ti off questionnaire
Distribution ti i
I l
Implementation
t ti off iinterview
t i
Preparation of Interview
– Allocation of interview to team members
– Preliminary job analysis through collected data
– Review of questionnaire contents
– Wording of questionnaire
– Rehearsal of interview
Conduction of Interview
– Contacting department to be interviewed
– Explaining the purpose of interview
– Brief description of questionnaire contents
– P bi
Probing contents
t t tto b
be h
hardly
dl understood
d t d
– Correction of errors(occurrence, frequency, interval etc.)
– Detailed examination on information system related
job(timing/budget etc.)
– Examination on relation with other jobs
– Detailed examination on problems and things to be
reformed
– Acquisition of related data or forms(documented)
Documentation of Interview Results
Definition of Interview
Interview is face
face-to-fact
to fact interaction for the purpose of information collection
INTERVIEW
• a formal meeting at which someone is asked questions in order to find out whether
they are suitable for a job.
• an occasion when a famous person is asked questions about their life, experience or
ideas…
• means meeting, conference etc. The broad definition also includes collecting information by face to
face interaction with individuals or community for the purpose of research, diagnosis, test, news report
- Doosan Encyclopedia -
3
Purpose of Interview
… Interview is the tool to fill the knowledge gap and utilize customer’s experience and
knowledge in order for the consultant to solve the problem customers have faced
4
Types of Interview
Interview varies depending on the purpose of data collection, basically, it can be categorized
face vs. non-face, designated group vs. voluntary group
1 : 1 interview
I t i procedure
Interview d iis composed
d off 3 states
t t :PPreparation,
ti Conducting,
C d ti A Analyzing.
l i
Interview p
procedure 1-2-3
Decision Drawing
Decision of of
information up
method Start Asking
g End Documentation
guideline
and
d analysis
l i
Decision Adjustment of
of direction
Appointment
subject
6
Preparation
PHASE - 1 PHASE - 2 PHASE - 3
준 비 실 시 정리 분석
P re p a ra tio n C o n d u c tin g A n a ly z in g
11.11 What?
Information to be drawn from interview should be decided based upon issue analysis and
final output images.
Logic
L i Tree
T
Issue Analysis Final Output Images Needed Information
Customer
% Industry analysis
Economy trend
Political environment
Regulation
" "
New laws
" "
Issues Organization
Hypothesis
yp
Technology trend
Needed data
acquisition source x x
E-business
x x xx xx Internet
acquisition method x xx
x x
Time table Cyber-Marketplace
7
Preparation
PHASE - 1 PHASE - 2 PHASE - 3
Logic Tree and Issue Analysis are essential in decision making of needed information
Logic Tree
8
Preparation
PHASE - 1 PHASE - 2 PHASE - 3
1.1 What?
준 비 실 시 정리 분석
P re p a ra tio n C o n d u c tin g A n a ly z in g
Logic Tree and Issue Analysis are essential in decision making of needed information
Issue Analysis
9
Preparation
PHASE - 1 PHASE - 2 PHASE - 3
준 비 실 시 정리 분석
P re p a ra tio n C o n d u c tin g A n a ly z in g
• Adj
Adjusting
ti potential
t ti l subjects
bj t depending
d di on
Government Industry Research
Customer interview purpose
Official Association Institution
-Big customers VS. small customers
-Top Salesman VS. Poor Salesman
Newspaper -Headquarter VS. Local
Maker Research Com.
Com
Com. -Product
Product development sector VS.
VS Sales sector
-Manager VS. staff
Supplier Dealer Consumer Competitor .
.
10
Preparation
PHASE - 1 PHASE - 2 PHASE - 3
Focus Group
Personal Interview
Interview
Choosing
Telephone Interview Face to face
Interview Interview
Method
11
Preparation
PHASE - 1 PHASE - 2 PHASE - 3
WHO? -Who
Who is arranging? • Don’t
Don t be afraid of Cold
-Who will go? Call(Arranging myself)
12
Preparing Interview
PHASE - 1 PHASE - 2 PHASE - 3
13
Conducting Interview
PHASE - 1 PHASE - 2 PHASE - 3
2.1 Opening 준 비
P re p a ra tio n
실 시
C o n d u c tin g
정리 분석
A n a ly z in g
14
Conducting Interview
PHASE - 1 PHASE - 2 PHASE - 3
2.2 Questioning
준 비 실 시 정리 분석
P re p a ra tio n C o n d u c tin g A n a ly z in g
Questioning in the order of past, present, future with distinction of fact and rumor
15
Conducting Interview
PHASE - 1 PHASE - 2 PHASE - 3
준 비 실 시 정리 분석
P re p a ra tio n C o n d u c tin g A n a ly z in g
22.3
3 End
Expressing appreciation on getting needed outcome and asking further help
16
Conducting Interview
PHASE - 1 PHASE - 2 PHASE - 3
준 비 실 시 정리 분석
Need well organized preparation with special knowledge and P re p a ra tio n C o n d u c tin g A n a ly z in g
professionalism of consultant
Check Points In Conducting Interview
준 비 실 시 정리 분석
P re p a ra tio n C o n d u c tin g A n a ly z in g
18
Documentation and Analysis
PHASE - 1 PHASE - 2 PHASE - 3
준 비 실 시 정리 분석
P re p a ra tio n C o n d u c tin g A n a ly z in g
1. Appreciation remark
2
2. Documentation material
3. Asking Comment
4. Asking Reply
19
3. 프로세스 분석
C d ti W
Conducting Workshop
k h
Definition of Process
Functional Area
Function
Process
Activity
y
Information Needs
4. Process Model
F
Function
ti M Model
d l
P
Process model
d l
• Job related activities defined by the unit to be implemented
• Clear to start and end, Implementing concrete task
• Composed of more than two processes or elementary process
• Occurring across several departments
• Example) Goods Delivery Check, Goods Storing, Inventory
Control, New Item Order
Enterprise Organization
Cross Functional Process
Buying Department
In Purchasing Accounting
Goods Department Factory
Charging Department
※El
※Elementary
t P
Process ?
• Smallest unit of task containing concrete and meaning job related activities
• Task to be implemented without intermission by one person from start to end at
one place
• Clearly indicating what the job is implementing
• Definition of elementary process is the goal of process modeling
• Example) Issuing a Bill, Receiving a Order
• Ch
Characteristics
t i ti off El
Elementary
t P
Process
– Possible to be defined in unique
– Expressing the things to be implemented in the job doing
– I l
Implementing
ti without
ith t iintermission
t i i
– Once implemented, do not wait to receive further information
– Producing meaning output to the job
– Don’t goes against job regulation
– Noun + Verb => Entity + Entity*Action(Create,Read,Read Each,Update,Delete)
4. Process model
D
Documentation
t ti off P
Process Fl
Flow
E tit Id
Entity Identification
tifi ti
• Definition of Entity
• Reviewing Entity
※ Principle
P i i l off Entity
E i
Subject of
Transaction • Animate(Human,Animal/Plant) - Example: Consumer, Provider
Transaction
T ti • Place(Building)
( )- Example : Factory, Branch
Auxiliary • Code Value - Example : client code, title of account
Transaction
Order
5. Data Model
Types of Entity
Employee
Customer Order Goods
Current Applicant
Customer Employee Retiree
Order
Associative Entity Subtype Entity
Technology Environment Analysis
1 Benchmarking Plan
1.
Detail Methodology for ISP Setup
Major Action
◐ Current Inf Technique Analysis ◐ Recent IT Trend Analysis ◐ Current Informatization Level Diagnosis
• 2.IS Configuration
• 4.IS PC Survey
• 5.IS
5 IS Organization Chart
Current IS Evaluation, Current status.
• - Current IS Level Analysis
• - User Satisfaction level Evaluation
• - IS Envir Level, IS Technology Envir,
• Basic Structure problems.
• - Current IS application support Level
• - Current IS Improvement Direction.
Summary of Benchmarking 1. Benchmarking Plan
P
Preparation
i off Benchmarking
B h ki on Product
P d Line
Li concerning
i Company’s
C ’ Goal
G l Market
M k
– Identifying Globally Well Known Company
– Choosing Well Known Product
– Selectingg Benchmarkingg Elements
• Business Size(Sales, # of Employee and Customer etc.)
• Business Strategy(Vision,Goal,CSF,Current Issues etc.)
• Business Field(Product Line, Business Area, Business Type etc.)
• Product Factor(Product Identification, Product Definition, Product Composition, Product Contents, Product
Evaluation etc.)
• Customer Factor(Customer Identification, Customer Definition, Customer Composition, Customer Level,
Customer Response etc.)
• I T Related Factor(IT Support or not, Range of Support, Applying Technology, Effect of IT Usage)
Conducting Benchmarking
– Field Survey
– Data Collection
Benchmarking Analysis
– Data
D t AAnalysis
l i and
d IInterpretation
t t ti
– Documentation of Result
Benchmarking Form - by Competitor 1. Benchmarking Plan
Sales
Business
# of Employee
Size
# of Customer
Vision
Business Goal
Strategy CSF
Current Issues
Product Line
Business
Business Area
Fi ld
Field
Business Type
(Continued )
Benchmarking Form - By Product 1. Benchmarking Plan
(Name of Product : )
Item Indicator Globally Well Known Company My Company
Product Definition
Product Evaluation
Customer
Identification
Customer
Definition
Consumer Customer
Factor Composition
Customer
Level
Customer
Response
It Support or not
To hold the best competitiveness in the field of fast food industry of franchise business, it is
required to compare the quality of strategic decision-making supporting system including management,
sales and marketing, development of new areas, comprehensive informatization strategy between
new business, with that of advanced enterprizes’ levels consecutively. Throughout this comparison and
analysis, we overcome the gap between us and the target and set up benchmarking strategies.
◈ Goal Setting based on external comparison perspective and customer based perspective
◈ Establishing Benchmarking Strategy for Studying Advanced Innovation Strategy and Technology
◈ Acquisition
q of Concrete Alternative based on Data not on Intuition or Guess
Benchmarking Method
Comparison
/ Analysis
Advanced Co.1
Quantity / Quality
Recognition Overcome Strategy
Advanced Co.2
Co 2 √ OUTPUT E t bli hi /
Establishing/
of GAP
√ PROCESS Implementing
Advanced Co.3
FEED BACK
Types of Benchmarking
SEE DO
Data Analysis
y Data
7. Analysis Output Gap Collection 4. Collection of Internal
8. Finding Implementation Motive Data
9. Reporting Benchmarking Outcome 5. Data Collection
and Information Sharing 6. External Survey and
Data Collection
1. 벤치마킹 방안
PLAN
STEP 1-1
Benchmarking is a strong tool to increase Organization’s Competitiveness
Setting Benchmarking
Setting Benchmarking Subject as Success Factor to effect Co.’s Outcome
Subject
STEP 1-2
Maximize Synergy Effect by Inducing Various Member to Join
Recruiting Benchmarking
Establishing Rapport from Early Stage through Joint Participation
Team Member
STEP 1-3
Not the best among the bests but Co. with Successive Outcome
Selection of
Lesson learned through Benchmarking must be relevant to my Co.
Benchmarking Company
1. 벤치마킹 방안
Data Collection(DO)
STEP 2-1
Collection of Internal Possible to find Gap from Advanced Level through my Co
Co.’s
s Level
Data(Reviewing Need to correctly understand and document my Co.’s Outcome
Outcome of my Co.)
STEP 2-3
Information Acquisition through Direct Contact such as
1nd External Survey
Telephone Interview, Field Visiting, Survey, Research Reports etc.
and Data Collection
1. 벤치마킹 방안
Data Analysis(SEE)
STEP 3-3
Reporting Benchmarking Writing Benchmarking Report
Outcome and InformationPresentation of Benchmarking Result
Sharing
1. 벤치마킹 방안
Process Improvement(CHECK)
Benchmarking
Major Action
Input
Sub Process
Organization
(SP Time)
File
Input for
Output Final Output
other Process
Objective Setting
• Set the bold goal to assure and maintain competitiveness
• First think innovative ways to set process goal
• Principle of Goal Setting
– Goal must be set up in bold and challenging manner, not asking “is it working in innovative ways”
– Do not mention any comment which can interrupt ideas
– Beyond routine organization’s structure
– Our Goal is to design best process
• Principle
P i i l off D
Drawing
i U Up
Be faithful to Process Version and Draw up by each Process version
Our
O Basic
B i Goal
G l is
i to
t DDestroy
t O
Organization’s
i ti ’ Routine
R ti
Comparison Mapping
Field
Before
Mapping
BR
After
Mapping
BR
3. Designing New Process
1. IT Reconstructing Model
2. Principle of Information System
3. Application Architecture
4. Data Architecture
5 IT Architecture
5.
6. IS System Architecture
Detail Methodology for ISP Setup
Major Action
◐ Information Strategy Setup ◐ Dispersion Policy Decision ◐ Tech Structure Setup
◐ Interview
I t i ◐ Inf.System
I fS Strategy
S by
b CSF
◐ Questionnaire ◐ Inf.System Strategy by Business parts
◐ Workshop ◐ Information Technique Strategy
◐ Benchmarking ◐ New Inf. Mgmt. Structure Strategy
◐ Interactive Analysis of Inf.System Elements ◐ New Inf. Tech. Structure
◐ RAEW Interactive Analysis ◐ Informatization Training Plan
◐ Tech Structure and System Structure Expression
Information Strategy & Objective Structure Setup
Integration of Improving
Intimate Increasing Sales Upgrading Information
Cash Flow Cost Management Forecasting Information
with Customer Opportunity Store Resource Infra
① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨
Building Implementation Use of SCM system
Theme Use of SEM Use of CRM of SFA
for Use of KMS DWH EC/EDI (Production/ Use of ERP Refresh
VBM & BSC
Improvement ABC/M
Based (CTI/ARS) Mobile Sales/
Computing Circulation) (C/S)
Management infra
SEM 공유//활용
공유
Knowledge
KMS 축적 Management
Supplier 창조 Customer
SCM
SFA
EC/EDI ERP
Security Groupware CRM
Internet & Workflow
DWH
Network infra Process infra Data infra
Pl tf
Platform (C/S)
IT Reconstructing Model 1. IT Reconstructing Model
Data Architecture
• Defining Requisite
• Subject Area
• Defining Subject Area
2. Information System Principle
Principle
P i i l off Information
I f ti System
S t is
i mostt fundamental
f d t l Framework
F k considered
id d ini doing
d i various
i decision-making
d ii ki
on Information System
Principle of Information System is used as basic rule for development of 4 sub-Information Architecture and
provide basic framework for building future Information System
Principle of Information System is should be reanalyzed and modified by the change of Business Strategy.
Application Rule
• Application should be built through online and real time method to improve
Meaning instant information providing. Enterprise efficiency will increase
through rapid provision of correct information
C t
Category C t t
Contents R
Remark
k
Definition • Each Application should have interface which is easily usable and consistent
Meaning • User Friendly Interface should be built independently of System to increase productivity
y
2. Information system Principle
Data Rule
Separation
S ti between
b t D
Data
t and
dAApplication
li ti Responsibility
R ibilit off U
User on D
Data
t MManagementt
IT Infra Rule
Supporting
pp g Information Technology
gy Supporting
pp g Users
for Maximizing Productivity on their Information Infra Usage
IS Management Rule
Application Architecture
Application Architecture is at the core to pragmatize the strategic and tactical opportunities through
administrative analysis of company K. This is defined as the relationship among applications,
building strategies and related policies, and tactics.
Information System
Standard
Convenience
-isation
3. Application Architecture
CREATE
“Keeping necessary Information for Business“
READ
“Reference Information for Business”
Business Entity Type
Roles
UPDATA
“Updating Data as Business proceed”
DELETE
“No more necessary”
(Interaction Types)
3. Application Architecture
Production Direction
Production
Process
Sales Purpose
Production
C:Create
Sales Pllan
Sales Goal
Salesme
Process Rate
Entity Tyype
Sales Merit
Scrap
R:Read
U:Updata
n Merit
D:Delete
en
n Plan
Business Roles
Setting Sales Plan Sales Management
C R R Business Area
S i Sales
Setting S l Goal
G l R C R R
Counting Sales Merit U C
Evaluating Sale Merit U R
Setting Production Plan C
Setting Production Schedule R R C R R C U
Production Direction R C
Counting Production Merit C
Apprehension Process Rate C
Production Management
Business Area
Scrap Management C
DATA Architecture
Data Architecture is all inclusive framework which include data decentralization and management access method
to support application architecture for development and application of subsidiary subject database. It also apply
to build up the stable data models and definite detailed data elements for embodiment of comprehensive system.
DATA Principle
DATA Architecture
Combination
Subsidiary DATA Architecture
Subject DB Requirement No Company Comprehensive
Defect DATA Information
Modeling System
Derivation of Security
Required Elements
And Execution Proposals
Instance
4. Data Architecture
Data Requirements
of source and lack of continuing data management, and to keep consistent data
Building Combined
flow in business general.
DB
•Combination of GIS DB and MIS DB through their linking
• Link
i k with
i h Groupware
G (Notes)
( )
Data Management • This should be easy for users to access and use data and not difficult to secure
Technique
and manage
AAccessibility
ibilit andd • Providing users combined single database image for specific databases in specific
Convenience of Data
hardware
5. IT Infra Architecture
IT Infrastructure Architecture
Related Cooperating
Executive Officer Staff Manager Operator Customer
Organization Institute
C/S WEB
EDW DB KB
Market Trend
Non-Structural
③ Package Enabled
Business ② Traditional Business
Transformation Transformation
Problem Awareness
By Enterprize Analysis/Design
④ Template Enabled
Business ① Application Development
Transformation
Structural
Known Business Unknown
Solution
5. IT Infra Architecture
Even though there was a big wave of “decentralization” in the early 90’s, it’s hard to find any
examples with improved application and fast information processing environment as expected.
As a result, there are more and more voices among Mainframe companies which say returning back to
centralized processing with Mainframe.
However, it is believed that system structure must be oriented to ‘Open System’ based on necessity
y
of EUC (End User Computing) environment by supply of PCs and increase of their application, and
diversification of products. Of course, the perfect solution to solve many problems what ‘Open System’
em’
has such as security, reliability, batch processing speed and print speed is not ready yet.
Consequently, it is desirable to harmonize ‘Mainframe’ and ‘Open System’ appropriately based on
usage aspects of invested materials and business characteristics.
6. IS Structure Architecture
IS Structure Architecture
Mission
Direction of IS Structure
GOAL
GOAL 1 : Building comprehensive information system inside the company based on Information Strategic
Plan(ISP)
• Accomplishing shortening system building time, lowering cost, and improving product quality by
comprehensive information system grounded on systematic Information Strategic Plan (ISP) which reflect
company K’s vision and strategy.
• Establishing global information sharing system which connects inside and outside customers by groupware
environment and combined network.
IS Structure Strategy
- Computer
- Business People
- IT People
6. IS Structure Architecture
Analyzing
y g
Ability
To embody
Comprehension appropriate work Coordination
Ability flow Ability
To understand To draft
system user needs management
Experts Community strategy based on
technology
Management CreativityAbilit
• Information Strategy
gy Planningg Expert
pert
Ability y
To conduct • User Computing Producer To express system
development project • Service Provider models based on
• Management Innovation Expert knowledge and
knowhow
• Information Infrastructure Designerr
Implementation Judgment
Ability Ability
To build up To understand and
implement ideal Technology decide technology
infrastructure Ability trend
To apply
information
technology into
system building
6. IS Structure Architecture
IS Management Process
Operation • Abiding by schedule and response time System operation, maintenance, backup work
• Design and combine database DB maintenance, DB security and access, Migration path
Data Management • Accuracy of data development
Activities
◐ Driving Priority and Schedule ◐ Sectional Investment Plan and Effect ◐ Setting up Project Driving Plan
Integrated
g Management
g Customer Centered