TABLE OF CONTENTS

Certificate i
Preface ii
Acknowledgement iii
CHAPTER NO. CHAPTER TITLE PAGE NO.
1 1.1 Introduction to the topic 1-13
1.2 Objectives of the Study 14
1.3 Need and Scope of the Study 14
1.4 Research Methodology 14-15
1.5 Limitations of the Study 15-16
2 Company Profile 17-27

3 Data Analysis and Interpretation 28-39

4 Findings of the Study 40-42

5 Conclusions of the Study 43-44

6 Recommendations of the Study 45-46

7 Bibliography 47-48

Annexure 49-52
 LIST OF TABLES

Table No. Table Title Page No.

3.1 Demographic Profile Of The Respondents 29

3.2 Awareness Of Hotels In Jalandhar 30

3.3 Sources Of Awareness About These Hotels 31

3.4 Preference Of Hotel 32

3.5 Main Reasons For Your Visit To These Hotels 33

3.6 Other Properties In A Hotel You Also Interested In 34

3.7 Important Factors Of Hotel Services 35

3.8 Opinion About The Staff Of The Hotel Regarding Various 36

Services
3.9 Opinion About The Room Services Of The Hotel 37

3.10 Opinion About The Price/Payment Services Of The Hotel 38

3.11 Ranking Of Factors Of Service Quality On The Basis Of 39

Customer Satisfaction
 LIST OF FIGURES

Figure No. Figure Title Page No.

3.1 Awareness Of Hotels In Jalandhar 30

3.2 Sources Of Awareness About These Hotels 31

3.3 Preference Of Hotel 32

3.4 Main Reasons For Your Visit To These Hotels 33

3.5 Other Properties In A Hotel You Also Interested In 34

3.6 Important Factors Of Hotel Services 35

3.7 Opinion About The Staff Of The Hotel Regarding Various 36

Services
3.8 Opinion About The Room Services Of The Hotel 37

3.9 Opinion About The Price/Payment Services Of The Hotel 38

3.10 Ranking Of Factors Of Service Quality On The Basis Of 39

Customer Satisfaction