Lochana Abewickrama

Current Address: No.277/A, Weralugasmulla, Urubokka, Matara

Contact No: +94 777435950 // Email ID: ablochana@gmail.com

Personal Summary : Interacted with guests on a daily basis, handling all aspects of guest relations and
attending to all guest questions and concerns in a timely and professional manner. Soft spoken with
welcoming attitude towards the guests with prompt, friendly service and high energy background in serving
food and beverage.

Education Qualification
G.C.E. (O/L) Examination - 1998
G.C.E. (A.L) Examination – 2000

Employment History
1.Shangri-La s Hambantota Golf Resorts & Spa 2017 current
Food & Beverage Service manager

 Meeting, greeting and getting feedback from restaurant patrons

 Investigate and resolve complaints concerning service and food quality
 Responsible for ensuring that outlet staff deliver high quality customer service
 Overseeing the day to day operations of the outlet including solving of guests
Complaints and employees’ grievances.
 Direct and schedule activities of outlet staff
 Ensure that guidance is provided to restaurant employees that guests receive prompt and
Excellent customer service in a professional and friendly manner
 Ensure that outlet operate efficiently and profitably while maintaining reputation and ethos.
 Responsible for business performance of outlet as well as maintaining high standards of service.
 Prepare reports on a monthly basis for Monthly Operations Review
 Review and monitor expenditures that they conform to budget limitations and work to
Improve performance
 Enforce sanitary practices for food handling, general cleanliness and dining areas

2.Owl and the pussycat Boutique Hotel Galle 2015 – 2017

Food & Beverage Assistant Manager

• Managed all areas of operations during scheduled shifts

• Assessed staffing and recruitment needs
• Monitored procurement, storage, preparation, cooking, handling, and serving of food
• Planned and directed employee training programs

3. Tamarind hill Boutique Hotel Galle 2012 - 2015

Restaurant and Bar Manager
4. Cantaloupe Aqua Boutique Hotel Galle 2011 - 2012
Food & Beverage Executive

5. Cinnamon Grand Hotel Colombo 2008 - 2011

Waiter – Bar supervisor

6. Bistro Latino Tapas & Wine Bar (Mexican) 2003 - 2008

Bartender – waiter

Professional Experience & Training

 Swiss Lanka Hotel School hotel management –25th April 2001
 Food & beverage services
 Culinary arts
 Front office services
 Accommodation Services
 Training learning about learning workshop
 FSMS training
 Up sealing training
 Tea ambassador training
 Cigar services training
 Wine and spirits training
IT
 Microsoft Office, Internet and Email.

Other Achievements
 Member of the college cricket team
 Member of the Lion sports Club
 Member of the college Volleyball team .

Personal Interests
 Sports: Cricket, Swimming & Badminton
 Music

References
Mr. Nilantha Sumudu
Service manager F&B Shangri-La s Hambantota Golf Resorts & Spa
Fbsmadd.slht@shangri-la.com
0766 663746

Mr Asela
Director of F&B the Fortress Resort & Spa
dfb@thefortress.lk
0773955499