iv

List of Abbreviations
E-Governance Electronic Governance
IT Information Technology
ICT Information and Communication Technology
CES Cost-Effective-Services
WANs Wide Area Networks
ICTs E-Government: Information and communication Technologies
LANs Local Area Networks
4G Fourth Generation Language
WWW World Wide Web
e-Disc Electronic Deliverance of Information & Services towards Citizen
ATM Automatic Teller Machine
B2C Business to Customer
B2B Business to Business,
G2B Government to Business
G2C Government to Citizen
G2E Government to Employee
G2G Government to Government
URL Uniform Resource Locator
SMART Simple, Moral, Accountable, Responsive and Transparent.
EDI Electronic Data Interchange
e-Mitra Electronic Mitra
RAD Rapid Application Development
GPR Government Process Re-Engineering
PMC Progress Monitoring Committee
GUI Graphical User Interfaces
I-M Instant-Messaging
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C-C Citizen-Centric
NeGP National e-Governance Plan
P-P-P Public-Private-Partnerships
MMP Mission-Mode-Projects
E- Administration Electronic Administration
E-Services Electronic Services
NIC National Informatics Centre (NIC)
MMP Mission-Mode-Projects (MMP)
R&D Research and Development
EA Enterprise Architecture
SPI Socio-Political-Implications
MIS Management Information System
FMS Facility Management Service
ISP Internet service provider
IAP Internet access provider
DSL Digital Subscriber Line
ADSL Asymmetric Digital Subscriber Line,
ISDN Integrated Services Digital Network
SONET Synchronous Optical Networking
IAP Internet access provider
POP Point of Presence
XML Extensible Markup Language
SWS Semantic Web Service
CSC Common Service Center
SDA State Designated Agency
VLEs Village Level Entrepreneurs
SecLAN Network Operations Center for Secretariat Network
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DO Defining Ownership
E-Learning Electronic Learning
CAL Computer-Assisted-Learning
CBT Computer-Based-Training
TBB Technology based training
.NET Network Embedded Technology
CLR Common Language Runtime
DSL Digital Subscribe Line
EPSS Electronic Performance-Support System.
FTP File Transfer Protocol
ISDN Integrated Services Digital Network
IP Internet Protocol
KMS Knowledge Management System
LSP Local Service Provider
DC Data Center
ATM Automatic Teller Machine
SPEL Self-Paced e-Learning
CRM Customer relationship Management
CAD Computer Aided Design
EDI Electronic Data Interchange
ERP Enterprise Resource Planning
EFT Electronic Funds Transfer
4GL Fourth Generation lanagees
GIGO Garbage In, Garbage Out
OLTP On-Line Transaction Processing
EFT Electronic Funds Transfer