Laxmidhar A Nayak

lnayak160291@gmail.com
Cell No. 8451907775

Room no. 4, Ground Floor,

40 Tennements Bldg,
Liliya Nagar,
Near Fly Over Bridge,
Goregaon West,
Mumbai- 400 062

CAREER OBJECTIVE:

I look forward to handle more responsibility and challenging assignments which helps me to
harness my skills, knowledge and create avenues for professional and personal growth. I would like
to be a part of an environment that promotes team effort and provides opportunity for career
advancements while making significant contributions to the organization.

PROFESSIONAL SUMMARY

Since Aug-2016 with Citibank NA., NRI Services Team as Officer

Roles and responsibilities are:

 Voice Recorded Confirmation(VRC)
Ensure processing of customer’s manually initiated instructions following the
proper verification grid within specified turnaround time.

 Remittance confirmation
Confirmation of purpose and source of customers wire transfer initiated by
customer wherever regulatory information missing.

 Banking Early Advanced Tracking System(BEATS)

Confirming authenticity of transactions which are categorized suspicious by the bank.

 High value Transaction confirmation

Confirming regulatory information regarding typical transactions classified as High
valueTransactions.

 Miscellaneous
Also had done a lot of miscellaneous activities like:

 High value cheque callbacks with customer for high amounts confirming every detail and get it
credited.
 RAD VRC deposit related calling where customer’s confirmation is taken after which details get
uploaded on the flow.
 Minor to major calling where customers were informed to send the requisites as minor holder is
already adult as per proof given to the bank.

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 Care of calling to inform the customers to update their address as the bank do not update care
of addresses.
 Also got in touch to concerned departments /Citibank seniors in case of priority processing,
necessary approvals, potential escalations and escalations effectively managing them.
 Citi Global Transfer callbacks confirming the source and purpose of transaction from the
customer.
 KYC callbacks with cm thereby getting their KYC requirements up to date.
 Occupation details confirmation with customers as and when required.

Since Dec 2015- Aug 2016 with Indusind Bank LTD, as Associate Sales Manager.

Worked as an Associate Sales Manager with Indusind Bank Ltd selling various bank products.

 Achieved targets along with making sure to attain customer satisfaction as well.

 Sourced savings and current accounts with healthy funds in them.

 Along with CASA, sold other products like credit cards, debit cards, life insurance, general
insurance.

 Provides value added client services and ensures quality and service norms to achieve client
satisfaction.

Since July 2013-Oct 2015 with Ocwen Financial Corporation, as an executive.

Ocwen is the industry leading in servicing high-risk loans. Ocwen works with customers in a variety
of ways to make their loans worth more, including purchasing of mortgage servicing rights, sub-
servicing, special servicing and stand-by servicing.

Process: Deed In Lieu:

A deed in lieu of foreclosure is a deed instrument in which a mortgagor (i.e. the borrower)
conveys all interest in a real property to the mortgagee (i.e. the lender) to satisfy a loan that is in
default and avoid foreclosure proceedings.

Key Roles and Responsibility

 Managed working on the highest possible portfolios of Deed In Lieu & completed the deal in the
less possible time.
 Ensured all attorneys to receive their email response without any delay.
 Working on HAFA & Non HAFA Solicitation Reports as per MHA-compliance.
 Working on FHLMC,FNMA & ALTI SOURCE portfolio.
 Interacting with attorneys to ensure that the Deed In Lieu is closed within the timeline.
 Co-coordinating with different department in getting the deed in lieu closed at the best possible
time.
 Have closed maximum Deed in lieu by meeting the SLA (Service Level Agreement)
 Reviewing Title Report to verify the title clearance status.
 Reviewing BPO Report to verify the current condition of the property.
 Handling & Resolving Queries of the team members.

 Also worked with ICICI prudential life insurance as a policy advisor for 6 months.

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Key Performance Areas:

Process Transition / Enhancement

 Working on different reports& providing the updated status to the supervisor.

 Updating the supervisor on process performance& if any change required.
 Training new hires(buddy up training) such that they are productive on the floor in the
shortest possible time.
 Managed to circulate the Red Hot Topic (RHT) update internally.

EDUCATIONAL QUALIFICATIONS:

DEGREE UNIVERSITY& YEAR PERCENTAGE (%)

T.Y.B.COM MUMBAI UNIVERSITY
69.86%
(ACCOUNTANCY) (2011-2012)
JUNIOR MUMBAI UNIVERSITY
63.83%
COLLEGE(COMMERCE) (2008-09)
MUMBAI UNIVERSITY
S.S.C 74.00%
(2006-07)

COMPUTER SKILLS:

 Internet browsing, E-Mailing

 Ms-Office
 Ms-word

PERSONAL DETAILS:

 Fathers Name : Ajit Kumar Nayak

 Date of birth/ Sex : 16thFeb1991 / Male
 Nationality : Indian
 Languages known : English, Hindi, Marathi, Oriya.

Date: 02-10-2017

Place: Mumbai (Signature)

Laxmidhar A Nayak