Room Master Info

roomMaster 2000 is the most powerful, flexible,
easy-to-use, and affordable property management system.

Our fully-integrated solution adapts to the needs of all types of properties, allowing you to
work the way you want. roomMaster 2000 provides you with the tools to manage your
business efficiently, make it more profitable, and have more time to attend to your guests’
needs.
Over 4000 hotels around the world rely on roomMaster 2000 to help
them run their successful businesses.
roomMaster 2000 is cost-effective and affordable

No other PMS can compete with roomMaster 2000 on both price AND features. Our annual
maintenance agreement is priced at a fraction of our competitors AND it includes free access
to all product upgrades within a version.
roomMaster 2000 is powerful and full-featured, yet easy-to-use

There are no sacrifices when you buy roomMaster 2000 – all of the features you expect in a
property management system are available to you, and you’ll find these features are easy to
use, too. New users are productive in a very short amount of time. Instant help is available in
the manual or with our informative documentation built into the software.
roomMaster 2000 works for properties of all sizes

We offer three editions of our software along with interfaces to all of the popular systems
found in the hotel industry, so the perfect solution can be created for any property. Best of
all, roomMaster 2000 was created by people with many years of hotel experience, so no
matter what solution you select, you can be assured it will work the way you expect it to.
roomMaster 2000 manages your on line rooms inventory & internet

reservations
roomMaster 2000 can automatically receive GDS & extranet web bookings, update availability
to the web booking engines AND can receive direct internet bookings from your own website
all without staff intervention. You control the internet traffic and roomMaster 2000 does the
rest! Leave your staff to the much more important task of looking after the guests.
For an online presentation, visit
http://www.innquest.com/flash/australia/australia.html
P.O. Box 2945 Cheltenham, Vic 3192 Ph: 61 3 9585 3355 Fax: 61 3 86602912 Email ozsales@innquest.com
Consulserve Pty Ltd trading as InnQuest Australia. IQ InnQuest Australia is a registered trademark of Consulserve Pty Ltd.
InnQuest is a registered trade mark of InnQuest Software, USA
Guest History Data
• Indefinite storage of guest history data
• Complete details of every stay
• Access to folios from previous stays and ability to post charges after the guest has checked out (e.g.
late charges)
• Unique Guest Profile record for each guest = number of stays, likes & dislikes, full guest
details and credit card information etc – reservations for guest profiles fast tracked with information
retrieval
• Guest Profile Expiration Date to allow sites with membership to track the membership fees/due
dates etc.
• Cancelled reservations Guest profile kept for marketing purposes
• Automatic recognition of regular guests at reservation or check in
• Export guest profile data easily for mail merge (using roomMaster's exclusive Import/ export
wizard)*
Marketing
• Links directly to Microsoft software (Word, Excel, Access using roomMaster’s exclusive
Import/Export Wizard) *
• Guest Profile Email Export allows an export of email addresses to a bulk email application
• Enquiries / Prospects – a Guest Profile is added for enquiries which can are then used to create
reservations with given details – reservation denials can also be tracked and reported
• Guest Profiles can be flagged for follow up with anniversary dates (ie. Wedding anniversary, birthday
etc)
• Letters and correspondence are produced in Rich-Text Format for enhanced quality
• Linked to reports and labels facility to market to enquiries or prospects
• Using existing reports or the optional report writer**(see Report Writer page), system produces
excellent demographics- reports including by source, company and individuals
• User Definable Info / Marketing Source fields – gives up to eight fields to track marketing info or
specific information for the site (eg. Flight times/type of newspaper req/car registration)
• Colour Coded Occupancy forecast shows two months broken into five levels (colours)
Miscellaneous
• Real Time On Line I nternet Reservations RM.NET*
• IQAnywhere – Pocket PC / Internet browser access throughout the hotel for room
status changes, checkin / checkout and remote room charges (mini bar, garden
bar/meals etc)
• Query Wizard - powerful and unique offers user defined reporting/queries in each database
(Enterprise Version*)
• PDF capabilities – built into roomMaster to allow emailed reports and documents (Enterprise
Version*)
• Training Environment – to allow easier staff training but out of the live environment
• Multi – language folios and sign in sheets with ability to load corporate logo’s onto each (Best
Western logo)
• Multiple-level access and security levels for all users
• Toolbar Colour options and Themes for each user to easily recognize staff member logged onto each
terminal
• Over 120 reports, each can run automatically before or after the audit, end of week or end of month
• Tracks all travel agent business including commissions paid or owing
• Automatic backup to removable disks and drives
• Automatic Shift Backups – giving more protection at end of shift
• Access to RoomMaster user group to discuss ideas on line with sites around the world
• Company logo’s to print on guest accounts using plain paper
• Gift Certificates – ability to create gift certificates which can convert to reservations
and hold deposits
• Lost and Found...Keep a log of all items lost and found including descriptions, date lost, date found
• Maintenance file keeps a track of all maintenance required
• For strata titled property, the ability to record individual room owner details
• Multi Language Housekeeping reports with approximate time allowances for cleaning & notes
*Import/Export wizard, Enterprise and RM.NET are add-on modules. Please see pages
relating to additional modules
Reservations
• Availability shown in either room type order or block chart style
• Room descriptions and pictures or floor plans available in the availability display to assist new staff
with the features of your rooms (pictures scanned into bitmap or JPEG files)
• User defined calendar to highlight special events etc
• Forecasting up to four years
• Export forecasted revenue to Microsoft Excel for querying and decision making
• Reservation RULES – unique feature allows the management to place any number of rules or
restrictions on bookings taken during a designated period of time (ie. 4 night reservations over
Easter etc)
• Easily locate reservations by name, company, date, confirmation, group code/name or deposit
• Return guests can be located easily from Guest Profiles – each new reservation will check profiles for
a match to stop duplications in history – easy maintenance of Guest Profiles
• Ability to book rooms by both room type and/or room number
• Share Guest reservations allows additional guests to be booked in one room; each share guest has
own folios, rates code or package and is shown separately in reservations / inhouse lists (available
only with Enterprise version*)
• Guest messages – unlimited
• ‘To Do’ lists for date driven tasks to be completed relating to reservations (i.e. Order flowers, book
massage, organize transfers to hotel etc.) or just to inform staff on a non reservation basis (ie.
Order stationery)
• ‘To Do’ Events booking – dinner reservations, tours, hotel transfers tracked and reported
• Rapid data entry or restrict reservations to insist on certain fields containing valid entry
• Daily, weekly, monthly and over-ride rates
• Package rates with ability to roll-up charges on guest account
• Unlimited number of definable rates
• Automatic setup of daily charges (not accom – i.e. Cot charge, newspapers, breakfast)
• Daily package rates which do not relate to accommodation (ie. Tour package, entertainment
package, daily conference package) with ability to roll-up into one entry on the guest account
• Discounting by percentage or amount with many different options
• Unlimited number of deposits per reservation
• Create one reservation for many rooms until further detail is given (large family / group bookings)
• Ability to book inventory items (i.e. Cots)
• Link individual reservations via reference fields for easy check in, search & checkout
• Ability to track the marketing sources and report on them statistically
• Unlimited Guest Confirmation letters; user defined – printed automatically from the reservation or on
mass at a user defined time – send via mail, facsimile or email automatically (uses Rich Text
Format)
• 8 User defined fields for tracking hotel information (i.e. Flight No., Motor Vehicle Registration, Type
of newspaper req’d etc.) with lookup facility
• Report on bookings unconfirmed by deposit or credit card
• Group Check in for both actual groups and / or a number of individual reservations linked via
reference field
• Group Booking – made by room type or room number or total of rooms required
• ‘To Do’ lists / events available on group bookings
• Easy group booking lookup – shows total room grid for each group & easy add of group guests
• Reporting based on individual groups (lists for group leaders etc)
• Group contracts with day by day / room type breakdown including dollar value
• Travel Agent allotment facility (Enterprise Version)
• Reservations for non accommodation (i.e. Weddings, day conferences, events) as a normal
reservation including arrival date, deposits, notes etc.
• Wait List reservations
• Custom flags in 6 colours for guest follow up, tasks, call backs or management intervention
• Interconnecting rooms linked via one reservation – all rooms charges to the one folio
*** Now with seamless interface between roomMaster 2000 and your inventory
management system (channel manager) for fully automatic reservations from the
likes of Wotif, LastMinute, QuickBeds and etc using the iQ-Worldlink module.
Guest Accounts
• Unlimited number of charge account codes which are completely definable by you
• Warnings on excessive transactions (ie. Transactions over $x amount) on each charge code
• Up to 4 folios per room each labelled - easy transfer of transactions from one folio to another
• Room Sharing with ability to add more guests to inhouse rooms and split accounts with ability to
automatically split the room rate between guests sharing a room
• Share Guest reservations have their own folios and rates/packages
• Unlimited number of names and addresses of guests staying in same room
• Print folios both in summary or detail format or company tax invoice format, Print Preview, Print on
plain paper with company logo embedded (requires your JPEG file) or create PDF and email
(Enterprise*)
• Quickly pull-up a folio from a historic guest and reprint the folio or create PDF and email
• Ability to quickly move inhouse guest folio, switch and recheckin rooms
• Hide voids from guest folios
• Easy one touch voids controlled by management
• Multiple cash drawers and shifts
• Company Invoices automatically transfer to the debtors ledger and print with full invoice total
displayed and guest name
• Handles many different tax structures, GST COMPLIANT
• Automatically calculates Long Stay GST rates for Australia
• Rapid transfer of charges between rooms or folios
• Unique charge re-routing facility automatically re-routing of charges from one room/folio to another.
• Group Check Out and re-allocation of all or some charges to master account
• Express Check Out of a group of individual reservations linked via reference field
• Express Check Out of all guests due to check out with zero balances
• Group folio statements
• Desk Folios – allows unlimited number of house accounts which do not relate to rooms
• Non Accommodation (i.e. Day conferences and weddings etc) checked in on the day of arrival and
charges loaded to desk folio. Checked out at end of day same as guest accounts
Debtors/City Ledger
• Unlimited number of Company Accounts sorted by company number or name
• Set up allows for company charge back to be turned off at any time controlled by management
• Automatic finance charges and terms discounting
• Custom setup of age periods with aged reports
• Print statements, invoices, labels and envelopes – create in PDF format and e-mail to company
(Enterprise*)
• Ability to hold Credits and move the credit easily from one account to another and applied to return
visits / next account
• Advance tracking of accounts receivable information
• Ranking, over credit limit and delinquent reports and Full accounting Aged Balances reports
• Post directly within the city ledger to a debtors account
• Easy account adjustments and perform write offs / commission deductions
• Sales Centre Reporting by Company / Ranking / top companies
Interfaces
• Unique Import/Export Wizard* –Features a standard link to Quick Books, Peachtree, MYOB,
and ACCPAK accounting systems. In Addition, the Import Export Wizard features a totally User
Definable interface system which allows the user to design a unique interface based on their
exact requirements.
• Using roomMaster’s External Posting Interface (EPI)* PABX Call Accounting interface to virtually any
PABX is handled with ease and allows for either pulse metering or call duration charging (some Bi-
Directional available)
• Point of Sale * (using EPI roomMaster collects the data stream from some POS systems for room
charging)
• Movielink and other external devices. (Requires EPI )
• Database programs such as Maximizer, Tracker or ACT for marketing purposes (Requires
Import/Export Module*)
REPORTS
There are over 120 standard reports within roomMaster 2000. Using Enterprise version, there are a
further 30 reports, charts and graphs. For Australian sites only InnQuest Australia offer to all
roomMaster 2000 users the Custom Report Library. This Custom Report Library is free of charge to
Australian users and offers reports to assist with the calculation of Bureau of Statistics Quarterly reports,
sales figures excluding and including GST to assist with the lodgement of BAS Statements.
PDF Capabilities – we have embedded PDF capabilities in roomMaster. PDF files are seen as the best
way to share information among a wide variety of computers and users, since virtually any computer can
view a PDF file. Most importantly, roomMaster 2000 Version 9 has the PDF – creation tools built in, so
you do not need to purchase Adobe Acrobat to create these PDF files. (Enterprise Version*)
E-mail Reports – Virtually any report, guest folio, city ledger invoice within the standard set of
roomMaster reports can be e-mailed directly from roomMaster 2000 as a PDF file. The entire Night
Audit packet can be converted to one PDF document in a matter of seconds, then distributed to a list of
recipients each night such as the owner, general manager or a corporate head office all automatically.
(Enterprise Version*)
Quick report
Attached to each data area in roomMaster 2000 (reservations, guest history, city ledger, in house, guest
profile) is the Quick Report feature which allows the user to create the desired report on the fly by
naming the report, then selecting from a pre-defined list of fields within that database, the details
required for the report. Each report can be saved and used at a later date using an alternative date
range or criteria.
Report Writing
The Premier (SQL) Edition allows you to write simple and advanced SQL statements to form
run-time reports which can be placed on the Reports menu for any user to simply execute.
This option is designed for intermediate and advanced computer users to create simple or
complex queries, save it, and then attach it to the Reports menu so any user can simply
execute it and get the information they need.
Any SQL report you create can be exported to excel, enabling more extensive
data mining capability with no additional modules required.
In the standard roomMaster version, in addition to the more than 120 reports available in roomMaster, a
report writing package is available which allows the user to write their own customized reports and add
them to the standard roomMaster report menu. InnQuest Australia has prepared an additional 30 plus
report library which includes GST analysis, marketing reports, transaction history, and
alternate arrival and departure reports. These are distributed free with roomMaster, and can be
used as templates for creating your own reports. In addition to the Report Writer, the ENTERPRISE*
version of roomMaster features a very easy to use basic Quick Report facility which allows quick user
definable Columnar reports to be produced with ease.
N.B Report Writer is not an InnQuest Package, and is sold separately.
*Import/Export wizard, RM.NET, EPI, Point of Sale and Enterprise are add-on modules. Please see the
page relating to additional modules
A cross section of our users…
ACT
Belconnen Premier Inn Belconnen 02 6253 3633
Hotel Realm (Doma Hotels – 4 properties) www.hotelrealm.com.au Kingston 02 6260 7750
Kingston Terrace Apartments www.kingstonterrace.com.au Kingston 02 6239 9411
Waldorf Canberra (Waldorf Group – 14 properties) Canberra 02 6230 1177
The York Canberra Kingston 02 6295 2333
NSW
Bellachara Boutique Hotel Gerringong 02 4234 1359
Dubbo RSL Club Resort Dubbo 02 6884 9099
Park Regis City Centre (Staywell Hospitality Group – 8 properties) Sydney 02 9267 6511
Best Western Centretown Goulburn 02 4821 2422
Quality Inn The Willows (Choice Hotels Group) Gosford 02 4328 4666
Horizons Quality Resort (Choice Hotels Group) Jindabyne 02 6456 2562
Mountain Heritage Country Hotel & Spa www.mountainheritage.com.au Katoomba 02 4782 2155
Parklands Resort & Conference Centre Mudgee 02 6372 4500
NT
Darwin Airport Resort Marrara 08 8920 3333
Paraway Motel Katherine 08 8972 2644
Elkira Resort Motel Alice Springs 08 8952 1222
QLD
Gregory Terrace Motor Inn (Best Western) Brisbane 07 3832 1769
Comfort Inn & Suites Northgate Airport (Choice Hotels Group) Northgate 07 3256 7222
Gateway Village Resort (Big 4 Group) www.gatewayvillage.com.au Rochedale 07 3341 6333
Mount Ommaney Hotel Apartments Mount Ommaney 07 3279 1288
Hinchinbrook Marine Cove Resort Lucinda 07 4777 8377
Xstrata Mt Isa Mines Mt Isa 07 4744 3087
TAS
Quest Trinity House (A Quest Property) Glebe 03 6236 9656
Cradle Mountain Wilderness Village Cradle Mountain 03 6492 1018
Hobart Macquarie (Leisure Inns – 8 properties) Hobart 03 6234 4422
Tarraleah Lodge Tarraleah 03 6289 3222
VIC
Quality Hotel Manor (Choice Hotels group) Mitcham 03 9872 4200
Brighton Savoy Motel www.brightonsavoy.com.au Brighton 03 9592 8233
The Management Centre Deakin University Geelong 03 5227 3000
The Lyall Hotel South Yarra 03 9868 8222
All Seasons Eco Resort Phillip Island (Accor Group) Cowes 03 5952 3474
Quality Inn Latrobe Convention Centre Traralgon 03 5173 7500
WA
Quest Subiaco (A Quest Property) Subiaco 08 9380 0800
Atrium Hotel Mandurah 08 9535 6633
Home Valley Station Kununurra 08 9161 4322
Wyndham Resort & Spa Dunsborough 08 9756 9777
Sullivans Hotel Perth 08 9321 8022
The Outram West Perth 08 9322 4888
International
Aitutaki Lagoon Resort & Spa www.aitutakilagoonresort.com Aitutaki +682 31203
Iririki Island Resort and Spa Vanuatu +678 23388
Complexe Nouvata Parc New Caledonia +687 262200
Pacific Resort Rarotonga Rarotonga +682 20427
Hideaway Hotel Papua New Guinea +675 231611
Tieti Tera Beach Resort New Caledonia +687 257878
roomMaster 2000 is available in four different editions, so
you can get the features needed for YOUR business.
Enterprise Edition
Enterprise Edition is made available free-of-charge for the first 30 days after roomMaster is installed. This allows you
to try out the features before you decide to upgrade – we thoroughly recommend the purchase of this module for any
medium to large property as the development is largely focused in this area.
Travel Agent Allocations: Allows a group block for allocations to specific travel agent contracts with an automatic
‘give back’ on unused accommodation. As each Agent Contract is formulated, roomMaster 2000 allows the user to
set up the contracted dates, rates, give back and manages the bookings through a separate availability.
Share Guest Facility: Allows full room share functionality by allowing the user to place an unlimited number of
people in the same room, each with their own reservation, folio, rate code or package as well as their own arrival and
departure dates. Full guest profile is kept of the share guest. Breaking apart and moving shares to another room is
as simple as picking a new room.
Charts & Graphs: A wide variety of line, bar, and pie charts comprise a key component of the roomMaster
Enterprise Edition. Each chart is completely configurable, including font, color, type, scale, and even
the data itself! View the charts on the screen or print for management presentations. All reports
are available in PDF format for emailing.
Below is a complete list of the available charts:
Occupancy by day or month
Weekday/weekend analysis
Average daily rate
Account activity
Rate history
Room sales and room nights
Ledger balances
Room type analysis
Future revenue and future inhouse rooms
Company data
Daily account activity
Within many of the charts there are options to view different subsets of your property's data. For example, the "Room
Revenue" chart can be broken down into total room sales and number of rooms sold, taxable rooms sales and number
of rooms sold, and non-taxable rooms sales and rooms sold.
The flexibility of these graphs cannot be understated. If you want to take the current year's occupancy chart and add
a line for the next year's goals, you can enter the estimates for the next year and have it appear on the chart with
your current data. Enterprise Edition allows you to create beautiful and readable charts with your roomMaster data in
either flat (2D) or 3D formats, as pictured here.
Enterprise Edition gives you the ability to look at your property's data in an entirely new light. For example, the
Company charts show year-to-date figures, last year's sales, as well as average pay days -- you can see who your
important accounts are, as well as who is slow to pay. The average daily rate and occupancy charts will help you see
trends in
how
your property operates and most importantly, help you make decisions towards having more profitable operations.
PDF Capabilities – we have embedded PDF capabilities in roomMaster. PDF files are seen as the best
way to share information among a wide variety of computers and users, since virtually any computer can
view a PDF file. Most importantly, roomMaster 2000 Version 9 has the PDF – creation tools built in, so
you do not need to purchase Adobe Acrobat to create these PDF files. E-mail Reports – Virtually any
report within the standard set of roomMaster reports can be e-mailed directly from roomMaster 2000 as
a PDF file. The entire Night Audit packet can be converted to one PDF document in a matter of seconds,
then distributed to a list of recipients each night such as the owner, general manager or a corporate
head office all automatically. (Enterprise Version*)
More Reports!
With an emphasis on accounting, many new reports are included in the Enterprise Edition.
Account Type Summary - A guest-by-guest breakdown based on checkout date, showing types of
charges and payments.
Commission statements - Shows revenue or charges made from a room and amount of commission to
pay the owner based on that total.
Company History - A detailed breakdown of each company's business with your property - each person
who stayed, details about their stay, and total amount of revenue.
Company Ranking - View your company master sorted by who brings your property the most business,
including a "percent of revenue" for each company.
Dayend Close Recap - A day-by-day summary of the day-end close report.
Export Guest Profiles - Send information from your Guest Profiles to an ASCII-text file. You can include
e-mail addresses to use the list for marketing campaigns via e-mail!
Forecasted Revenue - See on a daily, weekly, or monthly basis your anticipated revenue and occupancy,
based on your current reservations.
Guest Profiles - View information from the Guest Profiles, such as total sales and room nights on a
guest-by-guest basis.
Guest History - Based on check-in date, see revenue for each guest in history and in-house.
Manager's Yearly Report - A one-page summary of room sales, occupancy, ADR, and other useful
information.
Journal and Journal History Report – enhanced version of the current journal report – with quick reports
capability
Owner's Statement - Ideal for individually-owned or strata titled rooms. Shows amount due to each
owner, with detailed guest stay information and configurable deductions for fees and travel agent
commissions.
Payments Received Today - A summary of all payments received on the current audit date, with a
summary by payment type.
13-Month Accounting - Accounts are summarized for a 13-month accounting period (4-week segments).
Travel Agent History - Agent-by-agent listing with guests booked and commissions paid.
User Activity - User-by-user detail of guest stays. This is useful for running commissions for reservation
clerks, as this report can calculate commissions based on percentages or flat amounts per night, room
revenue or check-in.
Foreign Currency
The Foreign Currency features in Enterprise Edition allow you to setup different currency values on a
daily basis and have the system calculate, display and print converted values. If you process a
transaction which has been flagged as Foreign Currency, the conversion window will appear to prompt
you for the values and present you with the native equivalents.
Account History Drill Down and Balance Updates

A quick summary of your account history can be viewed in roomMaster Enterprise Edition. Starting at
the account code level, you can select an account and quickly see its balance for each month. Double-
click on a month and you can see the amounts for that account code for each day in the month.
The Update Account History feature allows you to add past month's data from other systems so
Accounting Reports will reflect more history. This is especially handy for the charts and graphs that are
also included in roomMaster Enterprise Edition.
** Enterprise Edition must be used for sites planning to install roomMaster.net, iQ-
Worldlink, iQ-Anywhere modules.
Premier Edition
The SQL Edition offers the same functionality of the Enterprise Edition, however, with an SQL backend. By using an
SQL Engine backend, there are many features which cannot be achieved through the TPS (ISAM) database system,
the default database within roomMaster 2000.
Whether you have 5 users or 100 users, SQL Anywhere's Adaptive Server Anywhere (ASA) is a powerful database
solution for server applications, providing high performance out-of-the-box with low maintenance and cost. The ease
of use, security, speed and administration features are the main reasons why InnQuest Software chose ASA over MS-
SQL Server and other open/free solutions.
Easy to Administer - Deploying an SQL solution for roomMaster 2000 had to be almost as simple as the current
TPS solution, as InnQuest Software knows that most environments do not have 'computer departments' and 'tech
people' onsite. The ASA solution is a self-administering and self-tuning system, which minimizes the need for a
computer person to be involved. Backups can be setup to execute at a set time or when certain events occur
automatically.
Performance and Scalability - High performance is achieved immediately with the self-tuning query optimizer and
innovative query processing algorithms. ASA also handles multiple processors and a wide range of platforms,
although at the current time, InnQuest Software support is only available for the Microsoft Windows platform. (IT
departments running Linux/Unix are able to run and support the roomMaster database on those operating systems
themselves)
True End-To-End Security - ASA offers 128-bit strong encryption options, resulting in true end-to-end security
that meets the needs of customers in a privacy-conscious environment and meets some new credit card standards.
Communication encryption protects the packets of data being sent through-out your network and wireless network.
Converting from the Basic or Enterprise Edition of roomMaster 2000 is a very easy process, and most of your data is
converted quickly. The first thing you'll notice is the speed of roomMaster as well as the ability to quickly filter the
browse screens in sub-second response time. In addition, there are no purge or archive requirements because the
size of the database is limited only to the size of the hard-disk allowing you to keep years and years of data in the
current roomMaster 2000 system, without purging, and without noticing a speed difference.
Why the SQL Edition?
1. Speed - It's much faster!!
2. Reliability - Since the database is engine based, you will never encounter corrupted files due to faulty
3. Performance - The database caches itself and tunes itself constantly, even retrieving data it thinks you'll
need before you even ask for it.
4. Extended Functionality - Filter browse lists in sub-second response time.
5. Security - Completely encrypt and secure your database both on disk and network traffic packets.
6. No Archives - Ability to keep an unlimited amount of data without ever having to purge or archive.
7. Crystal Reports - Ability to use Crystal Reports or any Report Writer to write and run your own reports
against the roomMaster database.
8. SQL - Use Standard Query Language Syntax in any programming, reporting or Interactive Environment to
mine your data in seconds.
Comparison Table of roomMaster 2000 Editions
roomMaster is designed so it can be experienced by every size hotel in the world. It works in small B&B's
all the way to large luxury full-service hotels.
Feature Starter Standard Enterprise Premier
Reservations
Rates (Daily, Weekly, Monthly, Package)
Guest Ledger - Billing and Folios
Transaction and Void Journaling
Credit Card field level encryption

- (CISP and PABP Requirements)
Housekeeping
Lost and Found
Maintenance Items
Guest Services
City Ledger/Direct Bill
Travel Agents
Unlimited Guest History
Rich-Text Confirmation Letters
Reservation Rules (Standard)
User Access and Menu Access Security
Easy Night Audit
Reporting - over 100 reports
Reservation Overbooking Password/Security
Reservation ToDo's and Event Items
Reservation Denial Tracking
Group Blocks
Maintenance Remote Notification (SMS)
Internal Messages and Mail
Reservation Rules (Free-Form Syntax)
Special Add-On Packages
Housekeeping Temporary Holds
Special Receipts/Baggage Receipts
Guest Profile Email Export
Export Data to Frequent Stay Programs
Execute Custom Dayend Close Programs
Charts and Graphs
Group Block Allotments/Wholesalers
Group Block Contracts & Rooming List
Reservation Field Change Journaling
Unlimited shares per reservation
Create a PDF and email any report
Travel Agent Check Printing
Foreign Currency
Transmit Night Audit via PDF
Managers Daily/Yearly Reports
Additional 30 specialized reports
Sales/Profit Center Reporting
Owner and Commission Statements
Room Work Orders
Yield Management/Auto Rate Tuning
Pace Booking Analysis
Guest "Upgrades" facility
Filter any browse screen using advanced selection criteria
Embedded SQL Wizard and internal report writing capabilities to build custom reports
Increased speed, especially for large amounts of postings
Very high level of robustness using SQL Database technology
Feature Starter Standard Enterprise Premier
Keep unlimited amounts of data in your live database without having to purge/archive
ODBC Driver for custom connections such as Crystal Reports and Easy-Mail
Database security (CISP) in 128-bit encryption
IDeaS Revenue Management Integration
iQ-POS - Split checks up to 32 ways
iQ-POS - Split items up to 32 ways
iQ-POS - Transfer Item to another check
iQ-POS - Video Kitchen/Bar Displays
Starter Edition:
Starter Edition only available for certain types of properties and may not be available in all regions.
Starter Edition will not work with the following products: roomMaster.net, iQAnywhere, iQ-WorldLink and
Keylocks.
Starter Edition has been designed for a specific target market group allowing only the very basic
features – perfectly positioned in the industry for Backpackers, Student Accommodation and other
budget accommodation houses looking for the sophistication of a great reservations system without the
bells and whistles.
The price for the Starter Edition is only available to qualified purchasers on request and after full
discussion of the business needs. This Edition is not suitable for mainstream properties as many integral
features are not readily available.
External Posting Interface

The External Posting Interface bridges the gap between your hotels other data systems and
roomMaster 2000. Phone calls, in-room movies, and restaurant bills from your existing systems can
automatically post to roomMaster 2000 via a data stream put out by external devices (eg PABX).
Free call accounting with no charge for updates
EPI can also price your phone calls, eliminating the need for a separate call accounting device. Using EPI
to price your calls allows you to update rates instantly, saving you hundreds of dollars. You also have the
ability to rate calls for an unlimited number of area codes, dialed digits, regions, and countries.
In some cases a full BI-Directional interface is possible, which allows for voicemail, room cutoff etc. To
check for compatible PABX systems please check our international website www.innquest.com/products
and go to External Posting Interface – all current systems are listed here. Please remember that some
systems emulate others so ask the question and we will let you know if your system is compatible for Bi-
Directional interface.
Flexible call routing

The system can override extensions to room numbers, skip posting of management or administrative
phone calls, track administrative phone calls so when the phone bill arrives, you know exactly how much
money you have collected from the guest! Conference room phones, foyer phones etc can be linked to
Desk Folios for easy billing / tracking.
Import/Export Wizard
roomMaster will interface your entire data with QuickBooks/ Peachtree/MYOB/ACCPAK Accounting.
Not only deposits, but also the entire account data on a daily basis can be imported into your accounting
program. Your ledgers (guest, city and advance deposit) will balance between
QuickBooks/Peachtree/MYOB/ACCPAK and roomMaster everyday.
Setup a link between your roomMaster accounts and QuickBooks/Peachtree/MYOB/ACCPAK accounts,

setup budgets in MYOB/QuickBooks/Peachtree and enjoy having all the accounting information needed at
your fingertips
Additionally use the Import Export Wizards totally unique user-definable accounting export facility to
meet your own custom financial export requirements. This unique export facility allows roomMaster to
create an export file which can be used to import room sales data into Trust Accounting
Systems.
Import/export other roomMaster data
In addition to exporting accounting information, the Import/Export Wizard also imports/exports the
following data:
Imports (ASCII file format): Guest Profiles, Folio Transactions
Exports (ASCII comma-delimited file format): Guest Profiles, Monthly & Daily Account Information,
Dayend Close Information, Company Master, Travel Agents, Prospects, Guest Profiles, Reservations, and
Rate History. This allows this data to be accessed by most other windows system including Access,
Excel, and Word etc. This is commonly used for marketing, Mail merge, Projections etc.
iQ Point of Sale
iQ-Point Of Sale is our affordable Point of Sale solution for clients needing an integrated program for
their bar, restaurant, function centre or gift shop.
iQ-Point Of Sale offers easy-to-use cashier functions, maintains inventory and generates standard
reports for tracking sales and inventory. It fully integrates with roomMaster so you can bill to guest
folios, and update accounting reports.
Feature Summary
iQ-POS Extended iQ-POS
Touch-screen or Mousse driven on your hardware Y Y

XP graphics and feel
Employee security levels Y Y
SignIn Message shows Specials of the day or Notes for Y
staff at each POS terminal
Cashier sales in bar, restaurant, gift shop, etc. Y Y
Service Class to differ between Dine In, Take Away, Y
Room Service, Bar & Restaurant
Hold and recall orders (bar tabs, dinner checks) and Y Y
move between service areas
Ability to change / rename held orders / tables from Y
sections – guests move from bar to restaurant
Direct Bill to room (guest folios) Y Y
Prompt for the number of Guests / covers Y
Unique menu / item lists per location (bar vs. gift shop) Y
Remote printing – order placed at register prints at Y
kitchen printers (salad station, grill, bar, etc.)
Flexible pricing – flat, markup or user prompt Y Y
Costing with unit conversion (1 case = 12 each) Y Y
Modifiers - 2 levels per item with optional modifier Y Y
pricing
Quick Change price and ability to set items as Closed Y
Status or set inventory to Countdown when item will be
closed
Kitchen printing for food orders and Voids for items Y
printed to kitchen
Prompt for room number when Room Service Class is Y
selected
Vendor maintenance Y Y
Inventory with reorder points Y Y
Multiple location inventory for each item Y Y
Timed menus – price items by time of day and day of Y
week (happy hour, early bird specials, holidays)
Daily transaction journal Y Y
Daily sales totals Y Y
Monthly and yearly sales Y Y
Report Wizard - design your own simple reports Y Y
Discount tracking Y Y
roomMaster.net allows guests to reserve rooms from your Web site directly, to print off a
confirmation of the booking and leave a credit card as security for the booking. You control
the number of rooms to sell via the web site, and you control the room rates and details of
the rooms. Your Corporate clients, Travel Agents and special customers can use their own log
in code to make bookings and free up the reception staff allowing them to concentrate on the
customers on site.
Your web site designer would place a ‘Make A Reservation’ tab on your web site and, when the
guest clicks on this button, will take them to a screen similar to that shown below.
This screen can be adapted well to suit your website theme and can be a reservations clerk
which operates 24/7. All internet bookings are tagged and reported on – the bookings are
automatically taken from availability, the reservation record immediately on your roomMaster
2000 system for you to check or change if need be. Please understand that you must have
your own website with a static IP address. You are welcome to check our website
www.innquest.com or contact us for more technical information.
iQ-Anywhere
IQAnywhere introduces remote access to

roomMaster 2000 enabling the user to display,
change assess limited information via a web
browser on a standard PC or, as seen below,
via a Pocket PC. This module MUST be
used in conjunction with RM.NET Version
4
IQAnywhere offers these new remote

features;
•
Room
status information
•
Arrivals and Departures list with full reservation
information
• Current Inhouse Guest List
• Folio Detail Display of Inhouse guests
• Housekeeping with room status updates
• Maintenance with updates
• Weekly Availability Display
• Current Snapshot with Past Revenue data
• Guest Profile Display
• Guest History with Folio Detail Display
• Check in and Check out
• Folio Posting with security to allow only selected
posting codes to be used (eg Mini bar)
**Requires RM.NET Version 4 on the roomMaster 2000 Server in order to operate.
iQ-WorldLink
Global Distribution Systems (GDS)

iQ-WorldLink is the link between roomMaster 2000 and popular GDS/channel management
internet reservation services. This interface automates the input of reservations from your
GDS company, and in some cases upload rates and inventory. Now available in Australia to
link direct to the Levart (Channel Control), Synxis Global Distribution System giving auto
allocation to travel agents and Extranet sites such as Wotif, Lastminute, Quickbeds etc.
Maximise occupancy without staff intervention!
All
prices
are
correct as at 10.12.08 and subject to change without notice.

Number of Standard Enterprise Edition Premier SQL
rooms Edition Edition
**
Up to 10 rooms $1480.00 $3172.00 N/A
Up to 30 rooms $2225.00 $3917.00 $7301.00 **
31 – 50 rooms $3341.00 $5034.00 $8418.00 **
51 – 75 rooms $4086.00 $5778.00 $9163.00 **
76-100 rooms $5575.00 $7268.00 $10652.00 **
101-200 rooms $7437.00 $9129.00 $12514.00 **
201-300 rooms N/A N/A $14375.00 **
301-400rooms N/A N/A $16237.00 **
401 - 500 rooms N/A N/A $16915.00 **
500 + rooms On application
** Premier Edition requires additional Sybase SQL Anywhere software licensing.
$1515 Ten users/workstations/active working sessions
$3376 Unlimited Workstations
Add on Modules
External Posting Interface – connects PABX, In Room Services $2022.00
IQ-Point of Sale Basic – one trading outlet $1480.00
IQ-Point of Sale Extended – multiple trading outlets & kitchen $2225.00
printing
Import / Export Wizard transferring data to MYOB/Quickbooks $557.00
IQ-Worldlink for connection to selected GDS distribution managers $1345.00
roomMaster.Net Real Time Internet Reservations Module (RM.Net) $3376.00
IQAnywhere Remote Access & Pocket PC (requires RM.Net) $838.00
IQ-Keylocks connects with Onity and VingCard Key Locking $1345.00
Systems
Installation and Training: $660 per day.
A Special Training Package $2300 inclusive for up to four days (conditions

apply and the property is responsible for travel, meals and on site
accommodation) with additional days charged at $660 per day is available
for advance bookings.
Finance/Rental arrangements are now available to approved customers. This

can include hardware, software, training and travel.

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roomMaster 2000 is the most powerful, flexible,

easy-to-use, and affordable property management system.

roomMaster 2000 is cost-effective and affordable

roomMaster 2000 is powerful and full-featured, yet easy-to-use

roomMaster 2000 works for properties of all sizes

roomMaster 2000 manages your on line rooms inventory & internet

For an online presentation, visit

N.B Report Writer is not an InnQuest Package, and is sold separately.

Account History Drill Down and Balance Updates

Why the SQL Edition?

1. Speed - It's much faster!!

4. Extended Functionality - Filter browse lists in sub-second response time.

Credit Card field level encryption

External Posting Interface

Free call accounting with no charge for updates

Flexible call routing

Setup a link between your roomMaster accounts and QuickBooks/Peachtree/MYOB/ACCPAK accounts,

Import/export other roomMaster data

Imports (ASCII file format): Guest Profiles, Folio Transactions

Touch-screen or Mousse driven on your hardware Y Y

IQAnywhere introduces remote access to

IQAnywhere offers these new remote

Global Distribution Systems (GDS)

correct as at 10.12.08 and subject to change without notice.

$1515 Ten users/workstations/active working sessions

$3376 Unlimited Workstations

Installation and Training: $660 per day.

A Special Training Package $2300 inclusive for up to four days (conditions

Finance/Rental arrangements are now available to approved customers. This

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