RAYMOND E.

CARLSON
Brooklyn Park, MN 55429
www.linkedin.com/in/Raymond-E-Carlson
Lightray@Cfaith.com 612.598.7049

QUALITY ASSURANCE SOFTWARE TESTER

Produce quality products for global and domestic companies using experienced QA
Systems & Techniques

Professional Summary
Experienced QA Software & Firmware Tester for 17+ years producing quality products for global company. Expert in
Software Testing GUI Interfaces using Windows API; Load Testing SQL Databases on several Network Platforms;
Firmware Testing with Mfg. Electronic Security Devices using QA Techniques; Test Plan & Test Script Creation using
HP ALM; 5+ Years Software Automation Scripting & Testing using QTP 11. Ensure customer quality of products with
a spirit of excellence by discovering bugs in your software. Proficient in the following:
Quality Assurance | Software Testing | Automation Scripting & Testing
Collaboration | Firmware Testing | Test Plan Creation

TECHNICAL PROFICIENCIES
Languages: Visual Basic, Assembly, Basic
Platforms: Windows 10, 8.1, 7, 2008 Server, Vista, 2003 Server, XP, & 2000, Linux
Applications: SQL Server 2000, 2005, 2008, 2012, XML, .NET, SQL Management Studio
Databases: DB4, SQL
Tools: HP ALM, HP QTP Scripting, VB Scripting, JIRA, Issue Tracker, RF Monitor, DB Spy, SVN,
Postman
Additional: Use of Electronics Tools including Tektronix’s Oscilloscopes, Power supplies, VOM’s

PROFESSIONAL EXPERIENCE
UNITED TECHNOLOGIES CORPORATION, FIRE & SECURITY, Arden Hills, MN 2010 – 2017
Senior Quality Assurance Software / Firmware Tester 2010 – 2017
Utilized QA skill set to qualify the engineering team’s products in validating EDS Down-loader Software
Packages created in C# with .NET. Validated Firmware & remote connections with Security Panels including
Concords, Simon's, Networks, Zero-wire, & Advisor One Panels produced by the company. Used Automation
tools like HP QTP to Test the EDS Software package through VB Scripting, Debugging, & Testing. Quantified
Results of Testing Status though use of Bug Tracking software such as HP ALM, JIRA, Issue Tracker & others.
Utilized HP ALM to create Test Plans to execute on software packages as well as Panel testing. Load Tested
SQL DB on several Windows platforms to insure robustness.

Accomplishments For this Employer:

 Provided Quality Testing to Developers for EDS project, ensuring timely release of product. Released 3 versions
in same year.
o Worked on project long-term, allowing business to release critical product for market.
o Created Quality Test plans, safeguarding thorough testing so released versions can be bug free.
 Worked with SQL DB using MS SQL Mgmt. Studio to access and modify DB Data in order to test Software
Packages. Configured multiple SQL versions to insure product worked with different SQL platforms.
 Certified testing on sustaining builds during revisions, resolving field issues and improving performance of
software released.
 RAYMOND E. CARLSON Lightray@Cfaith.com PAGE TWO
UNITED TECHNOLOGIES CORP., FIRE & SECURITY (Continued)
 Tested RF 2-Way Sensor device to improve performance with the Zero-Wire product using QA skills to validate
the firmware in the device.
 Rewrote QTP Automation Scripts created by HRDC Team using VB Scripting, improving performance and to
work with new platforms.
o Reduced script run time by 30%, allowing for automated testing completion in less time.
o Separated scripts by panel type, enabling seceding runs and reducing human interaction.
 Tested C4 Touchscreen for Concord 4 utilizing HP QC with at least 4 Iterations within project, safeguarding
product release on-time and with minimal defects.
 Improved QC Test Plan for EDS through layout reorganization in resorting tests into functional outline template
based from SW Engineers.

GENERAL ELECTRIC SECURITY Acquired by UTC, Same Location (2002 – 2010)

Test Technician 2002 – 2010
Validated Company Product Software Packages using QA techniques and skills to create and test the software
to communicate with panels produced by company. Quantified results in reporting bugs and issues to team
using Issue Tracker software and Excel Spreadsheets. Tested Firmware in Electronic Security Panels for use in
Homes & Businesses confirming firmware is robust for consumer.

Accomplishments made at this Company:

 Lead in Testing & Debugging the Enterprise 4.2 Downloader Project through rigorous testing procedures
for the implementation of Dot Net 2.0 by using various supporting Windows platforms including Win 2000,
Win XP, & Vista in a PC Lab utilization setting.
 Contributed in producing a quality product for the Networks Panels for EDS 4.2 Software. Caused Company
in gaining a 2 Million Dollar deal with few new customers in satisfaction and quality with the Networks line.
 Assisted in Product Release of the Enterprise 3.4 for the New Simon XT panel on schedule through efficient
testing of Software through Network Platform finding defects for release of product with less than 1%
defects.
 Created additional Testing Platform by Creating a Domain Network based platform for Testing All
Downloader Software to produce a compatible based product for customers.
 Tested Engineers Updates for Downloader Software Toolbox for Support of older legacy panels, utilizing
software testing techniques.

INTERLOGIX Acquired by General Electric, N. St. Paul, MN (1998 – 2002)

Design Evaluation Technician 1998 – 2002
Used Testing Skills to validate products created by engineers for various Security Panels & Modules for Top
100 Company for best in class. Utilized Bug Trackers to create bugs for engineers to address during Firmware
Testing of panels & modules.
 Tested Engineers Updates for Toolbox Downloader Software to support older legacy panels such as Ultra-
Gard & Commander 2000, utilizing software testing techniques.
 Tested Electronic Panels & Devices for Engineers firmware in the devices, validating modules and panels
using QA Techniques & Skills.

ADDITIONAL EXPERIENCE
PROTECTION ONE SECURITY, Minneapolis, MN (1995-1998)
Field Service Tech / Installer
ACTION SECURITY, Minneapolis, MN (1993-1995)
Security Installer

EDUCATION AND CERTIFICATIONS

Associate of Science (AS), Computer Electronics Technology,
St. Cloud Technical and Community College, St. Cloud, MN

Some Classes, Computer Science Major

St. Cloud State University, St. Cloud, MN

ACE Certification, Associate Training, UTC, (2012)