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Right to a refund
(1) The right to a refund gives the consumer the right to receive from the trader
reimbursement for the entire amount paid by the consumer towards the good
purchased, subject to the condition laid out in sub-section (2) of this Section.
(2) If the breach which entitles the consumer to a refund affects only part of the
goods purchased/supplied under the contract entered into by way of an
electronic medium, the right to a refund does not extend to any part of the
price attributable to the good that is not affected by the breach.
For example, if a car is purchased and it is delivered with a punctured tyre, the
damage is associated with a single part which can be replaced/amount paid for
it can be refunded so the buyer can purchase an alternate one instead of
refunding the entire amount paid for the car.
(3) A refund request must be sanctioned without undue delay, and within 14 days
from the date on which the trader acknowledges that the consumer is entitled
to a refund.
(4) The trader must give the refund using the same means of payment as the
consumer used to pay for the goods, unless the consumer expressly agrees
otherwise.
(5) No hidden charges to be imposed on the consumer in respect of the refund.
(6) If in the case of a sales contract, the value of the goods is diminished by any
amount as a result of handling of the goods by the consumer in a manner
beyond what is necessary to establish the nature, characteristics and
functioning of the goods, the trader may recover that amount from the
consumer, up to the contract price.