General Questions

1. Name:
2. Name of the Bank & Branch:
3. Gender
A. Male B. Female
4. Age

A. 18 - 25 years B. 26 - 30 years B. 31 – 40 years C. 41 – 50 years

D. 51 – 60 years E. Above 60 years

5 What are the factors that motivate customers to use the new techniques in your bank?

A) Reduced type of transactions

B) Cost effectiveness

c) Ease of use

D) Technology savvy

6 Why this bank?

A) Service is good

B) They provide security

c) Cheaper service charges

7 wheather all transactions through internet are secured?

A)very much

B)much

c)not at all

d) some or little

8 Satisfied withb using of e-bankling?\

A)yes B)no

9 do you think that human contact is important for banking relation

a)compulsory
b)some what

c)un sure

d)not at all

10 What kind of help or assistance is offered to ur e –banking customers

A) Broachers

B) Training

C) Online banking demo

d) Others