PERSONAL SUMMARY An experienced, practical and forward thinking individual who has a thorough understanding of how Property management or Facilities Management works. Can resolve any building problems in a fast, effective and efficient manner. having comprehensive understanding of facility management, and a proven track record of managing workplace environments. As a concise communicator can easily communicate with Clients, real estate agents, building occupiers, top management, mall management, contractors and team members, can drive change in a professional way. Looking to take on a fresh challenge with a successful and dynamic company that has a culture of respect, challenge and innovation.
CAREER OBJECTIVE
Seeking assignments in Property Management, Facilities Management, Hard & Soft Services management, Retail stores, Camps, Housing Compounds, Hostels, Universities, Shopping malls, Hyper Markets, arenas, convention centres, Hospitals, Hotels, Airports, and High rise buildings, Strategic planning, procurement, recruitment, management etc., with a growth oriented organisation in any Industry.
Location Preference: Saudi Arabia
PROFILE SUMMARY
18 years of experience in Property Management, Soft and Hard Services, Housing compounds, camps, Hostels, Universities, Shopping malls, retail outlets, Star Hotels, Hospitality Operations as well as Client Servicing in India & Gulf countries. Presently associated with EAN AL AKHDOD GENERAL CONTRACTING EST "eancontracting.com" as Business Development Manager for Properties and Facilities Management. Responsible for developing and improving business, deeply involve in strategic planning, helping operations team in resolving their issues related to projects & sites. Played a vital role at alfanar Company's Facilities Department as Housing Manager for 9 years from Jul'2004 to Aug'2013. Have successfully & efficiently handled Facilities department works which include design, development, and renovation of properties, negotiation with contractors and suppliers, Maintenance, Soft services, Catering, Safety, Security, Asset and Space management & Transportation. Proven ability of delivering value-added customer service and achieving customer delight by providing customized services as per requirements. Adept in handling all types of Facilities management projects. Ability to handle all types of civil contractors by making contracts for the required work. Having plenty of local contractor profiles in hand, especially in the Central and Eastern region of Saudi Arabia. Adept at implementing quality parameters for service areas in line with the standard and international guidelines; deft at maintaining client/customer or employee satisfaction. Abilities in giving presentations through ORMS to Management & other Staff Members . Possess excellent communication, interpersonal, analytical, problem solving, communication and team building skills, with the ability to lead a team of over 500 employees.
CORE COMPETENCIES
Facilities Management: Responsible for property and facilities management activities including hard and soft services, negotiating lease renewals, managing contractors across multiple sites and cities, managing suppliers for prompt delivery of quality material within allocated budget, asset & space management, HVAC, MEP, Maintenance, Structure & partition Glass, aluminium cladding, signage, Gypsum ceiling & partitions, stainless steel, aluminium, & steel works etc. Having deep knowledge in All types hard services of building i.e., Structure Double glass, Patch and Spider systems, Floor tiles i.e., Porcelain, marble, ceramic, Interlock parking tiles, Curb stones, Gypsum ceiling, painting etc. Ability to finish all types of civil and renovation projects on time. Overseeing development, design and maintenance of properties. Customer and Quality focus. Adept in Project, Contract, Quality, Risk, Asset, Vendor, People and Space Managements. Having leadership qualities to handle 500 employees of different ethnic backgrounds. Adept to work closely with management in planning, managing, and running the facility department with the aim to control the hidden and unnecessary expenses. Inspecting the properties and other related areas on regular bases to ensure that the quality of service provided by facilities team is of company standards. Implementing procedures, control systems for maintaining quality standards; leading efforts for streamlining processes and generating cost savings in facility operations Adept in scheduling & assigning preventative, regular as well as emergency maintenance of properties. Possess excellent knowledge of space management based on the client/customers/employees categories and designations as per company policies.
Soft services management:
Overseeing complete Housekeeping, waste management, safety and security operations under the guidelines of management approved budget, and with the accountability of planning, managing, and running the department with the vision to provide high level of services. Overseeing all the activities of the housekeeping department and its staff; specifying the service standards regarding cleanliness, amenities and maintenance in malls, rooms, public areas, landscaping, & parking areas for adherence to these. Undertaking inspection of properties & other areas of Facilities Management in order to ensure the quality of service is compatible with international standards. Building & maintaining excellent rapport with internal departments, clients, real estate agents, contractors, and sub ordinates.
Client Relationship Management
Ensuring high quality services, resulting in customer delight & optimum resource utilization for maximum service quality Delivering high-value services to upscale clients for exalting their satisfaction levels; training and motivating the front line staff to deliver 100% client/customer/guest satisfaction
People Management/ Training
Identifying & imparting appropriate training, service excellence and teamwork as well as supporting service staff so as to attain service excellence & teamwork and regarding varied cultural, lingual & professional backgrounds Training supervisors in the necessary skills to perform their duties with the maximum efficiency
Employment Details
Presently working with EAN AL AKHDOD GENERAL CONTRACTING COMPANY - URL: eancontracting.com, as Business Development Manager for properties and Facilities Management since Jan"2014 -present. Responsibilities: Overseeing the client projects related to civil & renovation works which include HVAC, MEP, Structure glass, glass, Aluminium Cladding, Signage, Gypsum Ceiling, Flooring, Stainless Steel, Shelves, Wooden & Carpentry, Steel and Aluminium works. Assigning assistance to Clients Soft services projects related to Universities, Hospitals, Health clubs, Airports, Shopping Malls, Retail stores, Star Hotels, Restaurants, Housing Compounds, Camps etc. Training Client employees in Facilities Management Hard & Soft services. Reporting to Chairman Key clients - APPAREL Group, Landmark group, Henaki Co and many more. Organisation chart: Two site engineers & Four Supervisors are reporting directly and there are almost 100 employees who are reporting indirectly.
Since Jul’04 – Aug' 2013 ( 9 years ) Alfanar Co., Riyadh Saudi Arabia as Housing Manager Highlights: Spearheaded wide gamut of tasks involved in Property, Housing & Facilities Management: Budgeting, planning and controlling daily operations Providing safe & comfortable accommodation with required renovation and furniture to all employees (from Executive Managers to labours) Successfully provide facilities to almost 4000 in-house employees in 21 scattered accommodations of 1374 rooms Adjudged as Best Facilities Manager during 2011. Nov’2000 - Feb’03: Hotel Madina Oberoi – Madina Al Munawara (The Oberoi Hotels Group) Senior Housekeeping Supervisor Highlights: Entrusted with additional & special responsibility of “Housekeeper for Royal Protocol Services during 2002; led the team of housekeeping staff to provide services to the following VIPS: His Highness Sultan Hassanal Bolkiah - Sultan of Brunei General Perwaiz Musharaff - Former Present of Pakistan Royal Families of U.A.E., Bahrain, and Qatar Mr. Nawaz Shareef - Prime Minister of Pakistan Mrs. Sheikh Hasina Wajeed - Prime Minister of Bangladesh Mrs. Megawati Sukorno Putri - Former Prime Minister of Indonesia Mrs. Khaleda Zia - Former Prime Minister of Bangladesh
Nov’99 - Sep’00: Bin Suloom Plaza Hotel Apartments, Dubai
Housekeeping In-charge
Highlights: Oversaw entire day-to-day activities of rooms and public areas by directly involving in staff briefing, assigning the regular, VIPs and normal guest apartment services to rooms division staff. Efficiently assigned deep cleaning tasks to second and night shift staff
Commenced career with Ramada Hotel Manohar, Hyderabad, India (Unit of Ramada International Hotels) as Housekeeping Supervisor from Oct’97-Apr’99
INDUSTRIAL TRAINING
Organisation : Green Park Hotel, Hyderabad, India (Member of Diana Hotels Ltd.) Role : Industrial Trainee Period : Mar’97-Sep’97 (6 months) Descriptions : The project was based on working on Housekeeping & Front Office departments to get in- depth knowledge of accommodation operations management from guest check-in to check-out
IT SKILLS
Conversant with MS Office (Word, Excel, PowerPoint & Outlook) and Internet Applications
EDUCATION
1996-97 Diploma in Hotel Management (Specialization in Accommodation Operations Management) from
Hyderabad Institute of Hotel Crafts & Management.
1999 Bachelors in computer Science from Bangalore University Karnataka.
PERSONAL DETAILS
Date of Birth: 20’08’1977
Permanent Address: Telangana State - India Present Address: Riyadh - Saudi Arabia Nationality: Indian Passport Status: Expires in July 2018 VISA Profession & status: Computer programmer (Transferable Iqama) Marital Status: Married No. of Dependants: 4 Driving License Details: Holding valid Saudi Arabia & Indian driving licenses. Languages: English & Arabic (Hindi, Urdu and Telugu)
