Beruflich Dokumente
Kultur Dokumente
ON
SUBMITTED
BY
Usman Raza
The purpose of this report is to elaborate my internship that what I have done during my
internship. It includes different aspects start from the history, vision and mission, objective,
departments, financial analysis and the swat and pest analysis and after that conclusion and
some recommendation for the bank.
I have to join banking sector because of my personal interest and I think it is best for the
students of finance.
It was amazing experience for me to work in bank with such a cooperative staff. During my
internship, I have learnt a lot about the functions and operation of the bank.
This report explains about the things, which I have learnt, and about the practical experience.
I just wrote the issues, which I think, should be overcome and provide some suggestion and
recommendation.
EXECTIVE SUMMARY
This report is concerned to a short-lived study of processes, roles, responsibilities and services
of National bank of Pakistan.
Banking plays very imperative character in the commerce and economic progress of a country.
Now-a day’s banks are expending different modern technologies, which affect the managerial
activities that are why I decided to do my internship training in the bank in order to gain practical
experience.
I did my internship in National Bank of Pakistan (District Court Branch) from 1 June to 15th of
July. So it was my first experience of work so hey rotated me in different departments like
Account opening clearing issuance of ATMS cheques books and lockers online transaction. The
staff made me learns the basics of different departments in this way. I faced a lot of difficulties
during the span of learning but I got full attention and support from the staff and they really
made me learn a lot. At the end of the internship manager gave me the internship letter and
evaluated my overall performance on an evaluation from prescribed by our university
Then internship report finishes with some commendation after documentation of problems that I
detected during the passage of my internship training at National bank of Pakistan.
Brief Introduction of NBP:
Overview
Business volume
Competitors
Competitors:
Askari Bank
Habib Bank Limited
United Bank Limited
Muslim Commercial Bank
Bank of Punjab
Dubai Islamic Bank
National Savings
Allied Bank Limited
Union Bank Limited
Training Program:
During the short time period of eight weeks of my internship at National Bank of Pakistan, I
was given an opportunity to work in following four departments of the bank.
1. HR Department
3. Government Department
4. Clearing Department
1. Tasks in HR Department:
• I entered data of current and saving accounts into the computer system by using special
software called CIF.
• Provide information to customer what are the benefits for having account with NBP and
how can one open the account.
• I fill the account opening forms in.
• Recheck the forms to make sure that the forms are error free.
• I stamped the documents on the instruction.
• I checked the essentials to attach with the forms like ID card, Application form.
• Then I was told about to issue the cheque book.
3. Tasks in Government section:
• I learn how to behave with customers if they are in anger because usually pension
holders are aged people.
• I learned how to handle the documents like cheques, account information, stationary bill
etc.
• I observed the behavior of employees and customers.
• I learned how to keep the records
• I learned computer operating in this section.
• I learned how to manage the receipts and payments.
• I prepared some memos.
• In this department, I again prepared debit and credit vouchers.
• A major issue was balancing the payments. I assist for this also.
• I learned that it is of tremendous importance to keep the record of previous clearing in
hard form.
• I helped to keep the cheques separate which are brought in bank for clearing purpose.
4. Performance management
Zero-base Forecasting:
This method issued to find out the future staff needs at National Bank of Pakistan by
considering the current level of employment as the starting point.
Bottom-up Approach:
It is a forecast method in which each successive level of the NBP, starting with the lowest and
forecast its employee requirements in order to ultimately provide an aggregate forecast of
employment needs.
Simulation:
Try out with real world situation through a mathematical model representing the situation.
Mathematical model Usage:
For forecasting HR requirements, Mathematical model is also used. It shows the connection
between needed employees and demands the number of employees.
Sources of candidates
• Internal Sources:
In this category, opportunity is given to NBP lower level managers by promoting them.
• External Sources:
• New technology
• Customer complains
• Interview with managers
• Employee complaint
• Company Records
• 2.5 month Training for Selected Candidates.
• 1 month at IBP(Institute of Bankers Pakistan)
• 1.5 month at Staff College
• The staff college obtains low-ranking bank officers for more preparation in banking
sector with the course duration from six to nine week shaving 25 students in each
course.
• The bank also employs officers to attend banking tutorial both in Pakistan and out of the
country and it adds immense significance to the flow of thoughts, information
• National Bank of Pakistan has two essential training methods:
• National Bank of Pakistan implements off-job and on-job policies to educate middle and
higher level its workers.
4. Performance management:
Here are eight (8) situations to think when setting Performance and Standards of performance
are:
1. Achievable
2. Let for review and modify
3. Understood by the worker when performing job
4. Based on the job and not on the individual doing the job
5. As measurable and specific as possible
6. Should be time-oriented
7. Always in writing
8. Settled by both the supervisor and employee
• Performance management
• Human Resource Development section all the time takes chance to assess the
performance of human resources.
• The appraisal system also helps the management of the NBP to help
The HRD section of the NBP carries out the appraisal for the following
uses:
• It allows the employee, the Manager to take necessary about the improvement of
the performance.
• The system also assists in promotion, increment in salary of the deserving
employees after their assessment and also gets ready for the next person for the
succession plan.
5. Employee compensation & benefits:
Job changes must be made in agreement with the public service rules
and policies in the classified service. Any individual selected or promoted
must be skilled as fit in accordance with and focus to the civil service
official procedure.
Promotion
Transfer
Demotion
Promotion
In the merit based policy of 1999, in general appraisal of an employee was foundation of
following:
Points Average gained by the employee in his service during preceding three years
Transfers on request take place only on sympathetic and medical grounds even as another
cause is set off by the bank for meeting its administrative or organizational necessities that is to
fill the available vacancies.
Worker can remain posted in one unit for upto 3 years and in a division for up to 6 years, yet
some offices used to frequently transfer their employees from one unit/division to another.
Demotion
SWOT Analysis:
Strengths:
Zonal Branch
State bank Agent
Maximizing Shares Holder's wealth
Hiring Qualified Workers
Government Based Bank
Well defined Policies and Objectives
Dress code
Lockers
ATM
Western Union
Pension Distribution
Weaknesses
Poor Discipline/Punctuality
Poor Dealing
Lesser number of employees
Nepotism
Ambiguity in Assessment Procedure
Security Cameras are good for nothing
Critical Process
Information Desk
Compliant Box is not safe
Opportunities
Deposit Mobilizations
Introduce New Products
Improved marketing Strategy
Advertise the Products and Services
Threats
Political
It is expected that employment practices may change.
Because unionization is the major part of this organization and they show flexibility and
allow them to work effectively and it may affect the performance positively.
Pakistan is politically very instable and in future it is expected that the interference of
government may increase and may affect the performance and profitability of the bank.
Because of the political instability investors are decreasing their investment and reluctant
to invest due to lack of trust in the government so it’s not in the favor of NBP
Economic
With the passage of time inflation is increasing and it will leads towards decrease in the
purchasing power of the people and result in decrease in the profitability of NBP.
With the increasing rate of inflation staff cost is also increased and it will compelled the
staff for high salaries.
Interest rate is high and it will reduce the loan rate and ultimately decrease the
profitability of bank.
Devaluation of currency also affect the NBP profitably because it pressurize the
economy.
I conclude:
Recommendations:
Learning as an internee:
My duties at the bank were of different types. I was rotated in different departments in different
weeks, so that I could get the exposure of different tasks in a bank. But my duties were always
supervised by the employees of NBP so that I do not make any major mistake, as I was an
internee and didn’t go through the training of three months, as all the employees of NBP get
before joining the bank. But still I had to deal with all the matters of the bank under their
supervision. My duties are mentioned as follows.
ACCOUNT OPENING:
During my first two weeks in the bank I did work in account opening department. During my
training in that department I was taught that how to open the account of the customers in the
bank. That whenever a customer comes how he should be explained about the types of
accounts and the benefits provided in each account. My supervisor used to tell me that how to
fill the form of account opening, and which documents are required for opening the account, the
information’s and all.
But I didn’t have the opportunity to enter the accounts opened on daily bases in the software
system because it’s a very sensitive issue and I was not so much trained that’s why I used to
only fill the forms and do stamping on them.
CLEARING DEPARTMENT:
I also spent two weeks in clearing department. I learned to fill the deposit slips of current
and saving account in this department.
I also learned to fill the cheques in this department, as most of the customers do not
know that how to fill the cheques and deposit slips mostly the labor class and others who
do baking by giving just thumb impressions).
I also learned to do clearing of inward and outward cheques.
I learned to make OBC’s
ONLINE TRANSFER OF MONEY:
In this department I learned to make transfer slips and see the online transfer of money from
one branch of NBP to another, I spent one week in this department.
I couldn’t get a chance to transfer money myself online because this is a very sensitive issue.
That’s why I was assigned the duty of filling the online slips of the customers, to tell them about
this facility and solve any of their quires. As online transfer facility is the point on which NBP
really has comparative advantage that’s why a lot many people used to come for online transfer
of money every day and as it’s a new service and people used to have many queries and I had
to solve them ,that’s why it kept me very busy all the week.
I also spent two weeks in this department. I learned to send ATM request, cheques book and
lockers request of the customers. And I also learned to issue them the ATM card, cheques
books and to operate lockers. Whenever any customer used to come to collect his or her ATM,
cheques book then I used to take his sign on the record register, do stamping
References:
ANNEXURE