Beruflich Dokumente
Kultur Dokumente
Residential Address
1038 Block P
Soshanguve
0152
Modules : 22 Modules
My Skills and Competencies
Good Organizational Skills
CURRICULUM VITAE OF NELISWA MENZI GUMEDE
Career History
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2. Organization : Department of Economic Development
Directorate : Auxiliary Services
Position : Telecommunication Coordinating Clerk
CURRICULUM VITAE OF NELISWA MENZI GUMEDE
Facilitate the allocation of cell phones, 3G’s and telephones to all staff as
prescribed by the department policy;
Log service request to service providers and ensure services are delivered as
per request;
Process upgrades and downgrades migration of lines;
Prepare requisitions (part payments) for the service providers for cell phones,
3Gs and landlines;
Monthly reconciliation, revise statements and subscriber details;
Cancelation of contract
Attend to all queries pertaining to accounts such as payments, arrears
queries, billing disputes, PIN and PUK, repairs, malfunctioning of telephones
Provide technical advise on matters such as transfer of account, change of
user names, SIM swap and activate new cards, twinning & untwining of lines,
block & suspended lines, blacklisting of lost & stolen cell phones;
Conduct investigation on theft and misused of cell phones and landlines;
Administer insurance claims processes for cell phones;
Prepare request regarding International Roaming & calls access;
Compile and distribute monthly telephones, 3Gs & cell phones bills to the
management;
Liaise with all service providers in respect of services being rendered;
Capture and update database of telephone management system timeously.
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CURRICULUM VITAE OF NELISWA MENZI GUMEDE
Career Objectives
References