Universities in UK that offers courses in Quality Management

Study Options

1-University of Portsmouth

Strategic Quality Management- M.Sc. (one year)

Core Modules

Business Operations - the Quality Management Perspective

Business Systems: Concepts, Management & Evaluation

Business Transformation Through Quality Management

Effective Strategic Quality Management

Performance Improvement

Quantitative and Research Methods

Strategic Organizational Excellence

2-Shaffield Hallm University

Total Quality Management and organizational Excellence- M.Sc. (two year)

Core Modules

Strategic Risk Management

Project Management Fundamentals

Operations Management

Supply Chain Management

Performance Planning and Decision Making

Quality, Environmental and Sustainable Management Systems

Quality Management and Excellence Models

3-Cranfield University

Quality Management for Scientific Research and Development - M.Sc. (two year)

Managing Quality

Statistical Quality Control

Risk Management
Interpersonal Skills and Change Management

Operations and Project Management

and two option modules

4- University of the West of Scotland

5-Birmingum City University- Internal Audit Management and Consultancy (M.Sc.)

1. Articles 38 items

1. A tough pill to swallow?: The impact of voluntary occupational health and safety
management system on firms’ financial performance in fashion and textiles industries -
Fan, D., Lo, C.K.Y. 2012
2. From ISO quality standards to an integrated management system: an implementation
process in SME - Garengo, P., Biazzo, S. 2013
3. A review of twenty years of SERVQUAL research - Ladhari, R. 2009

Article The TQM legacy – Gurus’ contributions and theoretical impact - Zairi, M. 2013

4. Difficulties and benefits of integrated management systems - Simon, A., Karapetrovic,

S., Casadesús, M. 2012
5. Do drivers matter for the benefits of ISO 14001? - Heras-Saizarbitoria, I., Landín,
G.A., Molina-Azorín, J.F. 2011
6. Improving the quality of information security management systems with ISO 27000 -
Gillies, A. 2011

Article Baldrige award announcement and long memory in shareholder wealth - Cheah
J.E.T. 2007

7. Total quality beyond North America: A comparative analysis of the performance of

European Excellence Award winners - Boulter L., Bendell T., Dahlgaard J. 2013
8. A study of the business value of Total Quality Management - Chung Y.C., Tien
S.W., Hsieh C.H., Tsai C.H. 2008
9. A meta-analysis of the effect of TQM on competitive advantage - Shenawy E.E., Baker
T., Lemak D.J. 2007
10. The long-run stock price performance of firms with effective TQM programs - Hendricks
K.B., Singhal V.R. 2001
11. Firm characteristics, total quality management, and financial performance - Hendricks
K.B., Singhal V.R. 2001
12. Financial performance of Baldrige Award winners: a review and synthesis - Jacob
R.A., Madu C.N., Tang C. 2012
13. Impact of TQM on company's performance - Kumar V., Choisne F., de Grosbois D., Kumar
U. 2009
14. The direct and indirect impact of product quality on financial performance: A causal
model - Lakhal L., P. Federico 2008
15. The power of TQM: analysis of its effects on profitability, productivity and customer
satisfaction - Tanninen K., Puumalainen K., Sandström J. 2010
16. TQM and financial performance: are findings of direct effects methodological
artefacts? - Wayhan V.B., McCallum M.F., Golyer N.M. 2013
17. Does quality still pay? A reexamination of the relationship between effective quality
management and firm performance - Zhang G.P., Xia Y. 2013
18. Cost of quality in Dubai: An analytical case study of residential construction projects -
Abdelsalam H.M.E., Gad M.M. 2009
19. Introducing models for implementing cost of quality system - Chopra A., Garg D. 2012
20. Behavior patterns of quality cost categories - Chopra A., Garg D. 2011

Article On the limited value of cost of quality models - Freiesleben J. 2004

 Article The dynamics of quality costs in continuous improvement - Kim S., Nakhai
B. 2008

21. A review of research on cost of quality models and best practices - Schiffauerova
A., Thomson V. 2006
22. Integration of quality cost and accounting practices - Sedevich-Fons, L.A. 2012
23. The value of quality improvements - Setijono D., Dahlgaard J.J. 2008

Article A framework to implement QCS through process cost modeling - Sharma Cost of
quality usage and its relationship to quality system maturity - Sower V.E., Quarles
R., Broussard E. 2007

24. Improving the definition and quantification of quality costs - Yang C.C. 2008
25. ISO/IEC 27000, 27001 and 27002 for Information Security Management - Disterer, G. 2013
26. A Conceptual Model of Service Quality and Its Implications for Future Research. - A.
Parasuraman, L. L. Berry, V. Zeithaml 1985
27. Application of Lean Six Sigma to a panel equipment manufacturer - F-K. Wang, K-S.
Chen 04/2012
28. Applying failure mode and effects analysis for successful knowledge management - S-H.
Luo, G-G. Lee 26/10/2012
29. A structured approach to integrating audits to create organisational efficiencies: ISO
9001 and ISO 27001 audits - Z. Hoy, A. Foley 14/01/2014

Article Do quality costs still matter? - Colin Raßfeld, Falk Behmer, Marie Dürlich, Roland
Jochem 03/10/2015

30. Impact of ISO 9001 certification on firms financial operating performance - Eli Kofi
Aba, M. Affan Badar, Michael Allen Hayden 04/01/2016

2. Books 24 items

1. Total Quality Management and Operational Excellence: Text With Cases - Oakland,
J.S. 2014 (electronic resource)
2. Managing Quality - Dale, B.G., van der Wiele, A., van Iwaarden, J. 2007 (electronic resource)
3. A Short Guide to Facilitating Risk Management: Engaging People to Identify, Own and
Manage Risk - Pullan, P., Murray-Webster, R., Randle, V. 2011 (electronic resource)
4. Information Security Management Principles - Alexander, D., Finch, A., Sutton, D., British
Computer Society 2013
5. Information Security Management Principles - Alexander, D., Finch, A., Sutton,
D. 2013 (electronic resource)
6. Quality is Free: The Art of Making Quality Certain - Crosby P.B. 1979
7. Quality management for organizational excellence: introduction to total quality (ebook) -
Goetsch, D.L., Davis, S.B. (electronic resource)
8. Total quality management and operational excellence: text with cases - Oakland,
J.S. 2014 (electronic resource)
9. Fundamentals of quality control and improvement - A. Mitra 2008 (electronic resource)
10. A short guide to facilitating risk management: engaging people to identify, own and
manage risk - Penny Pullan, Ruth Murray-Webster c2011
11. Managing quality: an essential guide and resource gateway 2016
 12. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016
13. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert
Johnston 2016 (electronic resource)
14. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016
15. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert
Johnston 2016 (electronic resource)
16. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016
17. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert
Johnston 2016 (electronic resource)
18. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016

Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016 (electronic resource)

19. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016

Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016 (electronic resource)

Book Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016

20. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert

Johnston 2016 (electronic resource)

Book Read chapter 17 [Quality management] | Please note 7th ed. (2013) available as an
ebook; please Quality: a critical introduction - John Beckford 2017
Book Chapters 3 items

21. Quality management Techniques - B. G. Dale, B. Dehe, D. Bamford

22. Managing service quality - B. R. Lewis, I. Reid, D. Bamford
23. Quality costing - B. G. Dale, I. Reid, D. Bamford

3. Generic Documents 8 items

1. BS OHSAS 18001:2007, Occupational health and safety management systems.

Requirements
2. ISO 9001:2015, Quality management systems. Requirements
3. ISO 31000:2009 Risk management. Principles and guidelines
4. PAS 99:2012, Specification of common management system requirements as a
framework for integration
5. BS 31100:2011 Risk management. Code of practice and guidance for the implementation
of BS ISO 31000

Document ISO 14001:2015, Environmental management systems. Requirements with

guidance for use
Document ISO 27002:2013 Information technology. Security techniques. Code of
practice for information security controls 2013

6. BS ISO/IEC 27001:2013: Information Technology – security techniques – information

security management systems - requirements.