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Ana Chavarria is a Front Office Manager who manage the front desk clerk. Ms. Ana was stress, I
suggest that give herself a minute to calm down because as a person everyone’s get tired and like what I
said she is stressed she cannot think properly if she is stressed. After she calm down, think professional
that can improve the employee motivation, personnel training, effective scheduling of employees,
communication and empowerment. I recommend also that she can do some planner to have a time
management to every aspects in working. As a assistance of Ms. Ana I respect her and also I respect the
every department of hotel. In employee motivation I suggest that if the front desk clerk are not doing the
right in front desk give them a punishment, not to harm them but motivate and correct them give them a
lesson to not do it again. In personnel training I suggest also to give out the best of every employee and
what are the abilities of every employee, like give them a training to know how the employees are
productivity and abilities because every employee give them an opportunity to stand out in every aspects
in every department of hotel. In effective scheduling of employees give yourself a time management to be
a good manager there was so many work because as a manager they give that title to you because they
trust you that you can do it and also if you are a manager be a good leader in department. In
Communication I suggest that respect everyone’s opinion and understand why they are saying that to you,
communicate to the people politely and I believed that if you respect the others they also respect to you.
Being a manager you have a many responsibilities so that give yourself a discipline to handle your
responsibilities, if you are a manager do it with a good decision making, intelligence and do what your
best with your heart. Also give time to the God because nothing is impossible and you can do it with God.
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