Competition Analysis - MAA - OCT 2017

OAL - Competition Analysis

G8 SG 6E
Capacity (SEATS PER MONTH) 36960 351000
No. of Departures 7 65
ANY NEW DEP STARTED THIS MONTH 2 HYD AND 1 CCU

BOM Mumbai G8 302 GoAir 5:20 AM

Strengths - Schedule (Prime time flights and
sectors)
IXZ Port Blair G8 305 GoAir 8:15 AM
BOM Mumbai G8 304 GoAir 1:40 PM
PNQ Pune G8 451 GoAir 9:00 PM
HYD Hyderabad G8 761 GoAir 07:20
HYD Hyderabad G8 606 GoAir 21:55

Aprox Market Share*

COMM / TRAX FEES 3.50% 3.50% 3.50%

Advance payments (Deposit Incentive 0.75% 0.50% 0.50%

Slabs)

PLB / Loyalty Bonus (Month.) None None None

Additional Incentive for special services

Promotional Offers (Specify Period) None None sold
Any other type of offers - eg. Net Fares or any
other offers None None None

Process for Payments Cash/Card upload/Neft/RTGS/Net Banking Cash/Card upload/Neft/RTGS/Net Banking Cash/Card upload/Neft/RTGS/Net Banking

Payment Mode Cash Advance Cash Advance Cash Advance

Process adopted for Cr. Card Sales by Agents No Tranx. Fee refunded by airlines (agent No Tranx. Fee refunded by airlines (agent No Tranx. Fee refunded by airlines (agent
– LCCs charges as per his wishes from the pax) charges as per his wishes from the pax) charges as per his wishes from the pax)
Other Means of Selling Agents , Direct ATO's, Website, Call Centre, Agents , Direct ATO's, Website, Call Agents , Direct ATO's, Website, Call Centre,
Other Online Portal Centre, Other Online Portal GDS, Other Online Portal

AD/FOC policy - Flexible approach AD/FOC policy - Flexible approach towards

Agent Discount Tickets None
towards disbursement of these tickets. disbursement of these tickets.

Full sales force on direct payroll with Full sales force on direct payroll with
Full sales force on direct payroll with Airlines Airlines in all stations - NO CTO sales Airlines in all stations - NO CTO sales
Sales Support in all stations - NO CTO sales force virtual
force virtual force virtual

On Board Services Food available for purchase on aborad & Pre Food available for purchase onboard. Pre Food available for purchase onboard. Pre
purchase. booking of meals available. booking of meals available.

Business class first 2 rows (Middle seats

IndiGo Plus vaccant)
Refund and xxlation allowed only 2 hrs. prior
to departure. Within 2 hrs. 100% xxlation is Refund and xxlation allowed only 2 hrs. Refund and xxlation allowed only 2 hrs.
Refund/Change Policy prior to departure. Within 2 hrs. 100% prior to departure. Within 2 hrs. 100%
levied. only PSF is refunded. No Show taxes xxlation is levied. only PSF is refunded. xxlation is levied. only PSF is refunded.
to be claimed within 15days of departure
Refund/Change Charges. 2225/2225 (1900 in group changes) 2250/2250 3000/2250

Name Change Not Offered Not Offered Not Offered

1260/- (Only 1 infant can be booked

1200/- (Only 1 infant can be booked against 1 against 1 pax, Infant aged 7 days to 2 1250/- (Only 1 infant can be booked
Infant fares and rules. pax, Infant aged 7 days to 2 years, to carry against 1 pax, Infant aged 7 days to 2 years,
age proof of infant mandatory) years, to carry age proof of infant to carry age proof of infant mandatory)
mandatory)

Process for Refund/Reshd. (Tkts. Issued from
website, call center, airport counters)
Process for Refund/Reshd. (Tkts. Issued from
Travel agents and third party portals)
Unaccompanied Minor
Excess Baggage
Sports/Skiing equipment and other such
large and/or odd-sized items charges.
Bookings on Hold
Live Stock on board.
Printout of tickets at airport
Convinience Fee Charges
Flights Withdrawn
Groups can be Hold on Time Limit
Free Baggage
*In case of credit card payments, refund
*In case of credit card payments, refund shall shall be made by the airlines within seven *In case of credit card payments, refund
be made by the airlines within seven days of days of the cancellation to the account of shall be made by the airlines within seven
the cancellation to the account of credit card days of the cancellation to the account of
holder. credit card holder. credit card holder.
*In case of cash transactions, refund shall be *In case of cash transactions, refund shall *In case of cash transactions, refund shall
made immediately by the airlines office from be made immediately by the airlines be made immediately by the airlines office
where the ticket was purchased. office from where the ticket was from where the ticket was purchased.
purchased.
In case of purchase of ticket through travel In case of purchase of ticket through In case of purchase of ticket through travel
agent/portal, the airline shall refund the travel agent/portal, the airline shall agent/portal, the airline shall refund the
amount. The airlines shall ensure that the refund the amount. The airlines shall amount. The airlines shall ensure that the
refund process is completed within 30 ensure that the refund process is refund process is completed within 30
working days. completed within 30 working days. working days.
1500/- 1500/- 1500/-
300/Kg 300/Kg 300/Kg
1000 per item per sector 1000 per item per sector 1000 per item per sector
None None None
Not Allowed except in case of blind pax Not Allowed except in case of blind pax Not Allowed except in case of blind pax
escort dog. escort dog. escort dog.
50/- 50/- 50/-
150/- 225/- 200/-
24hrs 24 Hrs 24 Hrs
15kgs 15 Kgs 15Kgs
9W 2T AI
351000
65
Competition Analysis - MAA - OCT 2017
SG
Capacity Share 4354
No. of Departures 32

AMD Ahmedabad SG 502 SpiceJet 12:05 PM

Strengths - Schedule (Prime time flights and
sectors)
BLR Bangalore SG 3301 SpiceJet 6:15 AM
BLR Bangalore SG 3303 SpiceJet 7:30 AM
BLR Bangalore SG 3309 SpiceJet 4:15 PM
BLR Bangalore SG 3307 SpiceJet 6:05 PM
BOM Mumbai SG 402 SpiceJet 5:50 AM
CCJ Kozhikode SG 3251 SpiceJet 10:20 AM
CCU Kolkata SG 623 SpiceJet 9:55 AM
CJB Coimbatore SG 3021 SpiceJet 6:05 AM
CJB Coimbatore SG 501 SpiceJet 9:05 AM
CJB Coimbatore SG 3023 SpiceJet 7:45 PM
CMB Colombo SG 1 SpiceJet 12:45 AM
COK Kochi SG 3263 SpiceJet 10:35 AM
COK Kochi SG 3261 SpiceJet 12:10 PM
COK Kochi SG 607 SpiceJet 9:25 PM
DEL Delhi SG 102 SpiceJet 5:45 AM
DEL Delhi SG 108 SpiceJet 7:25 PM
GOI Goa SG 3103 SpiceJet 6:15 AM
HYD Hyderabad SG 3704 SpiceJet 6:10 AM
HYD Hyderabad SG 615 SpiceJet 10:10 AM
HYD Hyderabad SG 512 SpiceJet 7:55 PM
IXM Madurai SG 609 SpiceJet 4:30 PM
IXZ Port Blair SG 601 SpiceJet 11:10 AM
PNQ Pune SG 530 SpiceJet 5:15 AM
TCR Tuticorin SG 3591 SpiceJet 7:15 AM
TCR Tuticorin SG 3593 SpiceJet 2:30 PM
VGA Vijayawada SG 3403 SpiceJet 9:20 AM
VTZ Vishakhapatnam SG 3277 SpiceJet 5:20 PM

Aprox Market Share* 9%

COMM / TRAX FEES 3.5%

Advance payments (Deposit Incentive 0.75% bet 20 to 60K, above 60K is 1%

Slabs)

PLB / Loyalty Bonus (Month.) None

Promotional Offers (Specify Period) None

Any other type of offers - eg. Net Fares or any none
other offers

Payment deposit in ICICI bank accounts

Process for Payments (from few agents accept cheques)

Payment Mode Cash Advance

Process adopted for Cr. Card Sales by Agents No Tranx. Fee refunded by airlines (agent
– LCCs charges as per his wishes from the pax)

Agents, Direct CTO & ATO, Website, Call

Other Means of Selling Centre, Other Online Portal, CRS For View
Schedule & Fare Only

AD/FOC policy - Flexible approach

Agent Discount Tickets towards disbursement of these tickets.

Full sales force on direct payroll with

Sales Support Airlines in all stations - NO CTO sales
force virtual

Food available for purchase onboard. Pre

On Board Services booking of meals available.
 SpiceJet MAX offering ,complimentary
meal and beverage, priority baggage
handling and priority check-in at
dedicated SpiceMAX counters at the
IndiGo Plus airport for a modest add-on fee starting
at Rs.500 to Rs.1000 per sector
(depending on aircraft and flight length).

Refund and xxlation allowed only 2 hrs.

Refund/Change Policy prior to departure. Within 2 hrs. 100%
xxlation is levied. only PSF is refunded.

INR 1500 for DOM and INR2000 for INTNL

Refund/Change Charges. + Difference in fare. Only PSF refunded
for No-Show cases

Not Allowed / exceptions done for select

Name Change agents
 Infant fare IS INR 1000/-. No refund on
Infant fares and rules. cancellation

Refund is given in form of credit shell, for

all tickets made through website, call
Process for Refund/Reshd. (Tkts. Issued from shell hasCTO,
center, airport counter. The credit
to be utilized within 1 yr. from
website, call center, airport counters) the date of issue or else the value of
credit shield is forfeited. Credit shell can
also be credited back to the CC.

Cancellation/ Exchange can be exercised

Process for Refund/Reshd. (Tkts. Issued from on Web itself on Agent ID or Call Centre.
Travel agents and third party portals) Refund is credited back in
Agents ID/Account.
Charge1500 INR extra for DOM flights and
Unaccompanied Minor INR3000 for INTNL Flights
 INR 250 per kg/dom AND International ::
SpiceJet international flights is as follows.

Sector Excess Baggage Per KG

Ex India to Kathmandu INR 250
Ex India to Male INR 500
Excess Baggage Ex India to Muscat INR 525
Ex India to Sharjah INR 525
Ex India to Colombo INR 200
Ex India to Dubai INR 525
Ex India to Kabul INR 500
Ex India to Bangkok INR 525

Sports/Skiing equipment and other such Domestic (Within India) INR 1000
International (Ex-India) INR 2000
large and/or odd-sized items charges.
 Passenger and agents can hold a booking
Bookings on Hold for 24 hrs. for the travel beyond 72 hrs.

Not Allowed except in case of blind pax

Live Stock on board. escort dog with prior approval of the
airlines.

Printout of tickets at airport INR 100 charge

INR 150 per pax,except for Amex

Convinience Fee Charges Cards,Kotak and Central Bank credit cards

Flights Withdrawn NIL

Groups can be Hold on Time Limit NO

The free checked baggage allowance on

SpiceJet ,DOM/15 Kgs and international
flights is as follows

Sector Free Bag Allowance

Ex India to Kathmandu 20 Kgs
Ex India to Male 20 Kgs
Free Baggage Ex India to Muscat 30 Kgs
Ex India to Sharjah 30 Kgs
Ex India to Bangkok 20 Kgs
Ex India to Colombo 30 Kgs
Ex India to Dubai 30 Kgs
Ex India to Kabul 30 Kgs
Also they provide 2PC concept baggage
allowance for International connection
pax.

6E
8640
48
BOM Mumbai 6E 194 IndiGo 5:30 AM
DEL Delhi 6E 652 IndiGo 5:40 AM
HYD Hyderabad 6E 384 IndiGo 5:55 AM
CCU Kolkata 6E 527 IndiGo 6:05 AM
COK Kochi 6E 298 IndiGo 6:20 AM
CJB Coimbatore 6E 375 IndiGo 6:30 AM
DEL Delhi 6E 276 IndiGo 6:50 AM
BOM Mumbai 6E 545 IndiGo 7:05 AM
VTZ Vishakhapatnam 6E 511 IndiGo 7:10 AM
DXB Dubai 6E 65 IndiGo 7:30 AM
CCU Kolkata 6E 503 IndiGo 7:55 AM
DEL Delhi 6E 284 IndiGo 8:25 AM
PNQ Pune 6E 502 IndiGo 8:50 AM
BOM Mumbai 6E 782 IndiGo 8:55 AM
BLR Bangalore 6E 271 IndiGo 9:10 AM
CJB Coimbatore 6E 285 IndiGo 10:05 AM
PNQ Pune 6E 311 IndiGo 11:25 AM
HYD Hyderabad 6E 382 IndiGo 11:30 AM
CCU Kolkata 6E 272 IndiGo 11:40 AM
HYD Hyderabad 6E 315 IndiGo 12:50 PM
CCU Kolkata 6E 292 IndiGo 1:25 PM
BOM Mumbai 6E 619 IndiGo 2:20 PM
DEL Delhi 6E 9603 IndiGo 2:40 PM
HYD Hyderabad 6E 302 IndiGo 3:45 PM
AMD Ahmedabad 6E 9162 IndiGo 3:50 PM
TRV Thiruvananthapuram 6E 316 IndiGo 4:05 PM
DEL Delhi 6E 244 IndiGo 4:35 PM
CJB Coimbatore 6E 275 IndiGo 4:55 PM
BOM Mumbai 6E 278 IndiGo 5:25 PM
HYD Hyderabad 6E 386 IndiGo 6:10 PM
DEL Delhi 6E 286 IndiGo 6:45 PM
DEL Delhi 6E 282 IndiGo 8:05 PM
CCU Kolkata 6E 277 IndiGo 8:15 PM
BLR Bangalore 6E 232 IndiGo 8:55 PM
PNQ Pune 6E 385 IndiGo 9:25 PM
SIN Singapore 6E 53 IndiGo 9:50 PM
UDR Udaipur 6E 782 08:55
39%
3.5%
10K and Above 0.50%
None
None
M
9W
3726
40
SIN Singapore 9W 16 Jet Airways (India) 2:00 AM
BLR Bangalore 9W 2735 Jet Airways (India) 5:35 AM
BOM Mumbai 9W 464 Jet Airways (India) 5:50 AM
IXM Madurai 9W 2341 Jet Airways (India) 6:00 AM
DEL Delhi 9W 820 Jet Airways (India) 6:30 AM
BLR Bangalore 9W 2747 Jet Airways (India) 6:50 AM
CJB Coimbatore 9W 2761 Jet Airways (India) 6:50 AM
BOM Mumbai 9W 489 Jet Airways (India) 6:55 AM
BOM Mumbai 9W 466 Jet Airways (India) 8:00 AM
BLR Bangalore 9W 2305 Jet Airways (India) 8:20 AM
PNQ Pune 9W 2491 Jet Airways (India) 9:45 AM
IXM Madurai 9W 2343 Jet Airways (India) 9:45 AM
CJB Coimbatore 9W 2763 Jet Airways (India) 10:10 AM
TRZ Tiruchirappalli 9W 2750 Jet Airways (India) 10:25 AM
BLR Bangalore 9W 2354 Jet Airways (India) 10:35 AM
DEL Delhi 9W 736 Jet Airways (India) 11:05 AM
IXZ Port Blair 9W 613 Jet Airways (India) 11:55 AM
BOM Mumbai 9W 460 Jet Airways (India) 11:55 AM
DEL Delhi 9W 740 Jet Airways (India) 1:20 PM
IXM Madurai 9W 2727 Jet Airways (India) 1:25 PM
TRZ Tiruchirappalli 9W 2405 Jet Airways (India) 1:35 PM
CJB Coimbatore 9W 2765 Jet Airways (India) 1:50 PM
BOM Mumbai 9W 488 Jet Airways (India) 2:55 PM
IXM Madurai 9W 2345 Jet Airways (India) 4:45 PM
CJB Coimbatore 9W 2349 Jet Airways (India) 5:10 PM
AUH Abu Dhabi 9W 526 Jet Airways (India) 5:20 PM
BLR Bangalore 9W 2309 Jet Airways (India) 5:20 PM
PNQ Pune 9W 493 Jet Airways (India) 5:40 PM
BLR Bangalore 9W 2757 Jet Airways (India) 6:10 PM
BOM Mumbai 9W 468 Jet Airways (India) 6:20 PM
DEL Delhi 9W 830 Jet Airways (India) 6:30 PM
BOM Mumbai 9W 470 Jet Airways (India) 7:40 PM
IXM Madurai 9W 2723 Jet Airways (India) 7:45 PM
TRZ Tiruchirappalli 9W 2789 Jet Airways (India) 8:25 PM
CJB Coimbatore 9W 2767 Jet Airways (India) 8:50 PM
BOM Mumbai 9W 462 Jet Airways (India) 9:00 PM
BLR Bangalore 9W 2713 Jet Airways (India) 10:15 PM
24%
1% (Basic+YQ)
None for IATA agents --- For Non IATA Agents:
25K to 75K-1%,75K to1. 5Lac- 2%,1.5Lac to
3Lac-2.5%,3Lac to 5lac-3%,5lac and above-3.5%
None
None
 none none

Payment deposit in ICICI bank accounts BSP

Cash Advance BSP

No Tranx. Fee refunded by airlines

(agent charges as per his wishes from IATA Process CLIE
the pax)

Agents, Direct CTO & ATO's, Website, Call

Agents , Direct CTO & ATO's, Website, Centre, Other Online Portal, CRS selling of few
Call Centre, Other Online Portal sectors and rest for viewing integration in
process to go totally on CRS.

On domestic flights, the discount is offered on

base fare plus fuel surcharge for economy and
FOC policy is strict premiere fares on flights operated by Jet
Airways and JetKonnect.

Full sales force in all Metro stations and

Full InterGlobe sales force in all stations regional sales teams with strong sales back-up
and common call center and City Office
NO CTO sales force virtual Ticketing Airport Ticket Offices are part of Sales
Structure

Food available for purchase on aborad. Free

Pre booking of meals available.
 DOM
Seat Fee INR
Rows 1,12 and 13 600
Rows 2-11 Window and Aisle 300
Rows 14-29 Window and Aisle 200
Rest Nil
Not offered
INTL : Seat Fee INR 800
Rows 1,12 and 13
Rows 2-11 Window and Aisle INR 400
Rows 14-29 Window and Aisle INR 300

Rest Nil

Refund and xxlation allowed only 2 hrs. Refund and xxlation allowed 01hour before
prior to departure. Within 2 hrs. 100%
xxlation is levied. only PSF is refunded. flight for DOM and 3Hours for INTNL Flights.

Change/ Cancellation Fee DOM 2250 /

1900
7 & above /INTNL 2000 As per the fare/Class rules
0-2 hours before scheduled departure
DOM -No show charges / INTNL - No
show charges

Not Allowed / exceptions done for

Not Allowed
select agents
 Infant fare for travel within India

Infant tickets purchased within India: Infant

tickets can be purchased at a flat rate of INR
953 per sector, plus taxes as applicable,
irrespective of any destination or class of travel
within India.

Infant fare is INR 1000/-for Infant fare for travel on international routes
Domestic,INR2000 for Intnl. No refund
on cancellation

Infant tickets purchased within India or

overseas will be charged at 20% of the adult
basic fare for travel in First Class and Première
and 10% of the basic fare (based on the fare
type) for travel in Economy. Applicable taxes,
Airline Fuel Charges, and fees will be charged in
addition to this fare.

Refund is given in form of credit shell,

for all tickets made through website,
call center, CTO, airport counter. The
credit shell has to be utilized within 1 BSP
yr. from the date of issue or else the
value of credit shield is forfeited. Credit
shell can also be credited back to the
CC.

Cancellation/ Exchange can be

exercised on Web itself on Agent ID or BSP
Call Centre. Refund is
credited back in Agents ID/Account.
Charge1500 INR extra for DOM flights INR1000 for UMNR
and INR3000 for INTNL Flights
 INR 250 per Kg flat for DOM and
INR525 per Kg for INTNL. - pre-paid
excess baggage slabs will be offered
online:30 kg prepaid baggage INR 3750
15 kg prepaid baggage INR 2250 INR200 per KG flat
10 kg prepaid baggage INR 1750
5 kg prepaid baggage INR 1000 --
INTNL Prepaid -5Kg -INR2000 / 10Kg-
INR4000

DOM -1000 INR extra per piece per

NIL Charges
sector, INTL - 2000 INR.
 Passenger and agents can hold a
booking for 24 hrs. for the travel Allowed based on time-limit
beyond 72 hrs.

Not Allowed except in case of blind pax As per Cargo Regulations

escort dog.

INR 50 charge INR 50 charge

CC / Debit card -INR 150 Per pax , Net INR100 Per Pax
Banking - INR75 per pax

NIL NIL

NO YES

DOM-15Kgs/INTNL -30/40 Kgs.Also provides

15Kg Dom/20Kg Intnl/ DXB and MCT 2PC concept for select International Airline
30Kgs Partners` sectors.
 MIS - Competition Analysis
EK TR SQ
800 360 285
3 2 1

DXB Dubai EK 543 Emirates 4:00 AM SIN Singapore TR 2637 Tigerair SIN Singapore SQ 529 Singapore
DXB Dubai EK 545 Emirates 9:50 AM
DXB Dubai EK 547 Emirates 9:45 PM

Singapore 1:45 AM
SIN Singapore TR 2639 Tigerair

Airlines 11:15 PM

Singapore 10:45 PM

4% 1% 1%
3%(Basic + YQ) None None

None None None

None None None

None None None

 None None None

Website ticketing thru card

BSP BSP
payments

BSP Settlement Credit card BSP Settlement

There shall be no refund
whatsoever except in the
IATA Process CLIE IATA process CLIE
circumstances as provided
herein
Agents, Direct CTO & ATO's,
Agents, Direct CTO & ATO's, Website, Website, Call Centre, Other
Call Centre, Other Online Portal, CRS Online Portal, CRS selling of
Website ticketing thru card
selling of few sectors and rest for few sectors and rest for
payments
viewing integration in process to go viewing integration in
totally on CRS. process to go totally on
CRS.

Top agents have been set

number of FOCs AD/FOC policy - Flexible
redeemable any time
AD/FOC policy - Flexible approach approach towards
within the FY...AD/FOC
towards disbursement of these tickets disbursement of these
policy - Flexible approach tickets
towards disbursement of
these tickets

Full sales force in all Metro stations and

regional sales teams with strong sales Full sales force on direct
back-up and common call center and None payroll with Airlines in all
City Office Ticketing Airport Ticket stations
Offices are part of Sales Structure

Food available for purchase

FREE Free
on aborad.
 Not Offered Not offered Not Offered

Refund and xxlation

Refund and xxlation allowed 01hour NIL Refunds allowed 01hour before
before flight. flight.

1st Date is free an

As per the fare/Class rules NIL subsequesnt changes at
INR5000

Not Allowed / exceptions Not Allowed / exceptions

Not Allowed done for select agents done for select agents
 CHILD AND INFANT FARES
• Child Fare: Approx 75% Of Adult Fare
(Under 12 Years Of Age At Date Of
Outbound Travel) charge for carriage of Infant fare is 10percent
• Infant Fare: Approx 10% Of Adult Fare infants is S$50 per infant from the lowest fare with
(Under 2 Years Of Age At Date Of per sector 10Kgs free baggage
Outbound Travel)

BSP NIL BSP

BSP nil BSP

Full fare as an adult

Nil Charges Nil Charges
passenger
 Emirates Airlines baggage policy allows
guests to check-in 30 kgs in Economy
Class, 40 kgs in Business Class and 50
kgs in First Class (except USA Canada
and Brazil). Any amount of extra
baggage will be liable to a charge.
However, guests who buy extra baggage
allowance online will get a discount of They Do not have baggage
15%. Emirates Airlines Cabin Baggage Depends upon the sector
allowance at all , they
policies have recently been amended. charge and needs to get from their
INR1400(SGD 28) for
While Business Class and First Class sales offfice
20Kgs OW
passengers will be able to carry 2 bags
with the total weight not exceeding 12
kgs, the economy class passengers are
allowed to carry along 7 kgs, the luggage
dimensions being restricted to (22 x 15 x
8) inches.

Effective from 5 Apr 2012,

golf equipment is
considered as part of check-
in luggage allowance
NIL (Luggage Upsize™). Any Nil Charges
excess weight will be
charged accordingly at the
prevailing rate.
Allowed based on time-limit Not Allowed Allowed based on time-limit

As per Cargo Regulations Not Allowed As per Cargo Regulations

No Charges INR 50 Charge No Charges

Nil Charges Nil Charges Nil Charges

NIL NIL NIL

YES NO YES

30Kgs 30Kgs
 LB 2T OP
220 70 140
2 1 2
MAAHYD MAABLR//MAAIXM
AMD Ahmedabad LB* 632 Air

Costa 5:25 AM
HYD Hyderabad LB* 651 Air

Costa 5:30 AM
HYD Hyderabad LB* 636 Air

Costa 10:40 AM
JAI Jaipur LB* 634 Air Costa 5:05

PM

1% 0.30% 0.40%
NIL NIL NIL

10k and above 1% NONE None

Agentwise with slab - 0.75% None None

to 1.75% based on Agents

None None None

 none none none

Payment deposit in bank Payment deposit in bank Payment deposit in bank

account account account

Cash Advance Cash Advance Cash Advance

No Tranx. Fee refunded by No Tranx. Fee refunded by No Tranx. Fee refunded by
airlines (agent charges as airlines (agent charges as airlines (agent charges as
per his wishes from the per his wishes from the per his wishes from the
pax) pax) pax)

Agents, Direct CTO & ATO, Agents, Direct CTO & ATO, Agents, Direct CTO & ATO,
Website, Call Centre, Other Website, Call Centre, Other Website, Call Centre, Other
Online Portal, CRS For View Online Portal, CRS For View Online Portal, CRS For View
Schedule & Fare Only Schedule & Fare Only Schedule & Fare Only

NIL NIL NIL

Full sales force on direct

payroll with Airlines in all None None
stations - NO CTO sales
force virtual

Food available for purchase Food available for purchase Food available for purchase
onboard. Pre booking of onboard. Pre booking of onboard. Pre booking of
meals available. meals available. meals available.
 Not offered Not offered Not offered

Refund and xxlation Refund and xxlation Refund and xxlation

allowed only 2 hrs. prior to allowed only 2 hrs. prior to allowed only 2 hrs. prior to
departure. Within 2 hrs. departure. Within 2 hrs. departure. Within 2 hrs.
100% xxlation is levied. only 100% xxlation is levied. only 100% xxlation is levied. only
PSF is refunded. PSF is refunded. PSF is refunded.
ticket being forfeited.
Ticket cancellation charges
before two hours of
departure will be applicable
as follows:
3.2.3.1 cancellation charges
before 72 hrs of departure:
10% of the basic fare and
fuel charge.
3.2.3.2 cancellation charges
between 72 hrs and before
48 hrs of departure: 20% of
the basic fare and fuel Changes are permitted to
charge. the itinerary / date of travel
2.2.3.3 cancellation charges provided that the change
between 48 and before 24 must be made at least two
hrs of departure: 30% of
the basic fare and fuel (2) hours prior to the
INR 1000 per Passenger per charge. scheduled departure with a
Sector on Economy Class 3.2.3.4 cancellation charges change fee of INR 1500 per
and INR 500 on Economy passenger per sector for all
Plus and Difference in fare. between 24 and before 2 fare types. Cancellations of
hrs of departure: 50% of
Only PSF refunded for No- Booking must be made at
the basic fare and fuel
Show cases least two (2) hours prior to
charge. scheduled departure, with a
Ticket Modification Charges cancellation fee of INR 1500
Changes to a booking may per Passenger per Sector
be done up to 2hours prior for all fare types
to the departure.
Modification charges will be
as follows:
>72 hrs to departure: 10%
of the basic fare and fuel
charge + DoF.
72-48 hrs: 20% of the basic
fare and fuel charge + DoF
48-24 hrs: 30% of the basic
fare and fuel charge + DoF
24-2 hrs: 50% of the basic
fare and fuel charge + DoF
DoF stands for Difference of
Fare(if any) between the
Not Allowed / exceptions
Not Allowed Not Allowed
done for select agents
Infant fare IS INR 1000/-. No Infant fare IS INR 1000/-. No Infant fare IS INR 750/-. No
refund on cancellation
Refund is given in form of
credit shell, for all tickets
made through website, call
center, CTO, airport counter.
The credit shell has to be
utilized within 1 yr. from the
date of issue or else the
value of credit shield is
forfeited. Credit shell can
also be credited back to the
CC.
Cancellation/ Exchange can
be exercised on Web itself
on Agent ID or Call Centre.
Refund is
credited back in Agents
ID/Account.
Charge1500 INR extra for
DOM flights and INR3000
for INTNL Flights
refund on cancellation refund on cancellation
Refund is given in form of
credit shell, for all tickets
made through website, call
center, CTO, airport counter.
The credit shell has to be
utilized within 1 yr. from the
date of issue or else the
value of credit shield is
forfeited. Credit shell can
also be credited back to the
CC.
Cancellation/ Exchange can
be exercised on Web itself
on Agent ID or Call Centre.
Refund is
credited back in Agents
ID/Account.
Charge1500 INR extra
Refund is given in form of
credit shell, for all tickets
made through website, call
center, CTO, airport counter.
The credit shell has to be
utilized within 1 yr. from the
date of issue or else the
value of credit shield is
forfeited. Credit shell can
also be credited back to the
CC.
Cancellation/ Exchange can
be exercised on Web itself
on Agent ID or Call Centre.
Refund is
credited back in Agents
ID/Account.
Charge1500 INR extra
 Air Pegasus allows free
Checked Baggage up to
15kgs per adult and child
(any Passenger above 2 yrs
of age).A flat rate of INR
250 per kg per Sector would
be charged towards excess
INR 250 per kg INR 250 per kg Baggage.For international
connecting passengers the
travel is within 24 hrs excess
baggage will be discounted
to Rs.150/Kg on production
of international travel air
ticket copy to check in staff

Air Costa permits the

carriage of a Golf Kit as
baggage. If the weight of
the Golf Kit is within the
Free Baggage Allowance
there is no excess baggage
charged. If the weight of
the baggage plus Golf Kit
exceeds the Free Baggage
Allowance, up to the first 15
Kgs. in excess of the Free NIL
Baggage Allowance,
chargeable weight shall be
only 6 Kgs. The balance is
chargeable as per actual
weight. In the case of a Ski
Kit, the same rule as the
Golf Kit applies except that
for the first 15 kgs after
Free Baggage Allowance we
charge for only 3 kgs
 Customers calling at
Reservations centre can
hold bookings for up to 24
hours. This facility is
available only before 72
Not Allowed Not Allowed
hours to the scheduled
departure. Registered
guests at the website
www.trujet.com can also
avail of this facility.

Not Allowed Not Allowed Not Allowed

No Charges INR 50 No Charges

INR 100 per pax on Master Nil nIL

and VISA cards only

MAA-AMD/MAA- NIL NIL

HYD/MAA-JAI
NO NO NO

20kgs per adult and child in

Economy and up to 30kgs 20kgs 15kgs per adult and child in
per adult and child in Economy
Economy Plus
 G8 FZ AI
720 189 2530
4 1 19

DXB Dubai FZ 448 Flydubai 4:45 AM IXZ Port Blair AI 549 Air India 5:00 AM
BOM Mumbai G8 302 GoAir 5:20 AM BLR Bangalore AI 263 Air India 6:00 AM
IXZ Port Blair G8 305 GoAir 8:15 AM BOM Mumbai AI 569 Air India 6:25 AM
BOM Mumbai G8 304 GoAir 1:40 PM DEL Delhi AI 440 Air India 6:40 AM
PNQ Pune G8 451 GoAir 9:00 PM DEL Delhi AI 143 Air India 8:45 AM
DEL Delhi AI 430 Air India 10:45 AM
SIN Singapore AI 346 Air India 11:30 AM
IXM Madurai AI 671 Air India 12:20 PM
CMB Colombo AI 273 Air India 2:15 PM
BOM Mumbai AI 672 Air India 3:45 PM
CCU Kolkata AI 766 Air India 4:50 PM
HYD Hyderabad AI 545 Air India 5:15 PM
DEL Delhi AI 539 Air India 5:30 PM
TRV Thiruvananthapuram AI 967 Air India 5:35

PM
HYD Hyderabad AI 987 Air India 6:15 PM
DXB Dubai AI 905 Air India 7:00 PM
MCT Muscat AI 907 Air India 7:45 PM
BOM Mumbai AI 571 Air India 8:45 PM
DEL Delhi AI 43 Air India 9:00 PM

9% 1% 18%
3.5%(Basic + YQ) NIL 1% (Basic+YQ)

10K& Above 0.75% None None

None None None

None None None

 none None none

Payment deposit in bank account Payment deposit in bank account

BSP
BSP Settlement / Through Citibank
Cash Advance Cash Advance corporate
No Tranx. Fee refunded by airlines
(agent charges as per his wishes from None IATA process CLIE
the pax)

Agents, Direct CTO & ATO's, Website,

Agents , Direct CTO & ATO's, Website, Agents , Direct CTO & ATO's, Website, Call Centre, Other Online Portal, CRS
selling of few sectors and rest for
Call Centre, Other Online Portal Call Centre, Other Online Portal viewing integration in process to go
totally on CRS.

AD/FOC policy - Flexible approach

towards disbursement of these AD/FOC policy - Flexible approach
tickets NIL towards disbursement of these
tickets

Full sales force in all Metro stations

Full sales force on direct payroll with and regional sales teams with strong
Airlines in all stations - NO CTO sales back-up and common call
GSA Sales force
sales force virtual center and City Office Ticketing
Airport Ticket Offices are part of
Sales Structure

Food available for purchase on Food available for purchase on

aborad. aborad.
FREE
 Economy fares:
• Special Offer fare: amendment for
1st
an Row and Emergency
additional fee of AEDExit
150Rows
per
INR1840,2-4th
person plus the Row INR
difference370,5-7
in and
fare, per
Not offered Not offered
10-15
flight or th Row INR185,last
cancelled 11 of
for a charge rows
AED
INR100 per seat
200 per person, per flight (up to 24
hours before departure).
• Pay to Change fare: change flight
for a charge of AED 150 per person,
per flight, or cancel flight for a
charge of AED 200 per person, per
flight (up to 24 hours before
departure). No change is allowed to
be made less than 24 hrs before
Refund and xxlation allowed only 2 departure.
hrs. prior to departure. Within 2 hrs. • Free to change fare: pay only the Refund and xxlation allowed 01hour
100% xxlation is levied. only PSF is difference in fare to change flight before flight.
refunded. (up to 24 hours prior to departure). If
change or cancel flight less than 24
hours before departure the charge is
AED 365 per person, per flight.
Business fare:
• Business Basic fare: need to pay the
difference in fare if decide to change
flight more than 24 hours before
departure. can cancel flight more
than 24 hours before departure for a
charge of only AED 200 per person
per flight. The same charge applies to
changes and cancellations made
within 24 hours of departure.

INR 1200 for cancellation within

INR 950 + Difference in fare. Only Food available for purchase on 01hour before flight. For NO show,
PSF refunded for No-Show cases aborad. amount refunded afeter penalty of
1500 INR

Not Allowed / exceptions done for Not Allowed / exceptions done for
Not Allowed
select agents select agents
 Infant fares are based on the booking
channel. When booked on flydubai
website, via flydubai call centre or a
flydubai travel agent, the infant fare
will be AED 50 + taxes per direction
on a sector basis. Connection flights
Infant fare is INR 1000/-. No refund (bookings with multiple sectors for a Infant fare is 10percent from the
on cancellation single flight segment) will be AED 100 lowest fare with 10Kgs free baggage
+ taxes per direction.

Infant fares for booking created on a

GDS by travel agents will be 20% of
the adult fare plus taxes.

Refund is given in form of credit shell,

for all tickets made through website,
call center, CTO, airport counter. The
credit shell has to be utilized within 1 NIL BSP
yr. from the date of issue or else the
value of credit shield is forfeited.
Credit shell can also be credited back
to the CC.

Cancellation/ Exchange can be Cancellation/ Exchange can be

exercised on Web itself on Agent ID exercised on Web itself on Agent ID BSP
or Call Centre. Refund is or Call Centre. Refund is
credited back in Agents ID/Account. credited back in Agents ID/Account.

Charge1000 INR extra. No UMNR Service NIL Charges

 Only 7kgs hand baggage free and
check in baggage is chargeable as Depends upon the sector and needs
INR 200 per Kg flat. below,20KG-INR 1700,30KG- to get from their sales offfice
INR3400,40KG-INR6,800

500 INR extra per piece per sector. NIL Charges

 Passenger and agents can hold a
booking for 24 hrs. for the travel Not Allowed Allowed based on time-limit
beyond 72 hrs.

Not Allowed except in case of blind Not Allowed As per Cargo Regulations
pax escort dog.

INR 50 charge No Charges No charges

NIL Charges Nil NIL Charges

NIL Nil NIL

NO YES

DOM-15Kgs/ INTNL-30Kgs and

15 Kgs Economy-NIL,Business-40Kgs
for MAASINMAA 40Kgs
22034
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