Beruflich Dokumente
Kultur Dokumente
(Contents of this non-transferable document are confidential and proprietary to C-DOT. Bidders are instructed to
restrict the use of information given in this document exclusively for submitting their bids only and not for any
other purpose)
1.1 INTRODUCTION
C-DOT, the registered scientific society set up by the Govt. of India, is pursuing research work in
Telecommunications. It provides solutions for current and future requirements of
Telecommunication and converged networks including those required for rural applications.
C-DOT is planning to set up a Data Centre at its Campus located in Bangalore (Electronic City,
Hosur Road, Bangalore – 560 100).
Through this document, C-DOT invites bids for Design, Site Preparation, Supply, Installation,
Testing, Commissioning, Operations and Maintenance of Basic Infrastructure for the
establishment of Data Centre on Turnkey basis from the bidders having adequate skill sets and
experience as per Scope of Work given in Section II & Section III.
All the terms and conditions of this Tender document, will be binding on the Bidders. These
terms and conditions shall subsequently become part of the Purchase Order, to be placed on the
contractor by C-DOT, as a result of the bidding process.
This Tender document is not transferable. The Bidders are advised to study the Tender Document
carefully. Submission of Bid shall be deemed to have been done after careful study and
examination of the TENDER Document with full understanding of its implications.
The letter of invitation for bids containing the schedule of activities, the cost of the TENDER
document and the Bid Security amount are mentioned in Section IV of this document.
2.1 OBJECTIVE
C-DOT is planning to set up a State of the art Tier III Data Centre covering the Scope of Work
given in the following Section.
The Servers, Work-stations and any active components which are integral part of the
infrastructure within the scope of this document have to be provisioned for, supplied,
installed and commissioned. Bidders may please take note of this point.
2.2 BRIEF SCOPE OF WORK
The scope of work under the proposed contract involves Design, Site preparation, Supply,
Installation, Testing, Commissioning, Operations and Maintenance of Basic infrastructure for the
establishment of a Data Centre on a Turnkey basis.
The following table indicates the scope of work in a broader perspective. The detailed scope of
work and specifications are mentioned in Section VIII of this document.
I. Data Centre – Designing and Implementing the relevant areas of the Data Centre
General Requirements keeping in view the following attributes:
Availability
Flexibility
Scalability and
Modularity
The bidder must ensure that the design generally meets the following
industry standards for Tier III or above classifications:
ASHRAE‟s cooling standards
IEEE standards for Electrical
TIA 942-A for Data Centre
NFPA, UL and local fire codes for Safety and security
ISO standards for processes and procedures.
operations.
II. Civil Works It would cover the following tasks (wherever applicable), with an
assurance that, if any area being dug/drilled/chiseled etc. then it should
be maintained back properly to aesthetic looks :
Cement Concrete work (if necessary)
Cutting & chipping of existing floors
Trench works
Masonry works
Plumbing work
Drainage system
RO Unit for drinking water
Toilet modification
Hardware and Metals
Fire rated Glazing and partitions
Paint work
False Flooring (entire Data Centre area)
Furniture & fixture
Partitioning
Doors and Locking
Fire proofing all surfaces
Insulating
Vitrified Tiles
Modular Workstations, dust proof carpets etc.
Entire Data Centre and additional supporting Rooms are located in the
Ground floor and logically divided as per the following Zones:
Zone C - This has Electrical / UPS room and Battery room are
designed with Data Centre Panels, UPS and Batteries etc. The same
shall be constructed adjacent to the existing infrastructure with
approximately 200 Sq.ft (*) for UPS room and 150 Sq. ft (*) for battery
room.
III. Aisle Containment with Precision Aisle Containment system with Dx based cooling units placed
cooling units adjacent to racks are required for DC Server and Network racks
V. Electrical Distribution of EB sources available with C-DoT may be taken /tapped with
Mains, Lighting, LT necessary retrofitting work as per the standard practice. All the
panels, UPS Power and electrical requirement of the Data Centre area shall meet Tier III,
Generators Concurrent maintainability Architecture which includes following
requirements:
DG Sets needs to be proposed in N+ 1 redundancy
UPS shall be proposed in N+N redundancy with 15 minutes
back up on full load condition
Datacenter main panels shall be installed in N+N redundancy
All the electrical requirement of the Data Centre area has to be taken
care of as per Tier III standards of TIA 942-A which includes following
requirements:
Separate Earth pits for components – Copper plate earthing
Copper Earth Electrodes & Earth strips
UPS Distribution Board with MCBs, ELCBs (various ratings)
All types of Power Cabling and Bus Trunking System
All output distribution points (including 3-Phase NEMA
connectors etc.)
Cables & end Terminations
Sub/Circuit Mains
Data Centre Lighting (including Emergency lighting)
Power Usage Effectiveness i.e., PUE should be less than 1.6 at
full load and 1.8 at 50% load.
MTBF should be 9.39 x 105 Hrs
VI. DCIM (Data Center DCIM shall provision the Operations and Maintenance of entire Data
Infrastructure Centre infrastructure
Management System)
VII. Building Management The Integrated BMS should include the following components:
System (BMS) and Software Addressable Fire Alarm System
Physical Security LASER Aspiration System for early smoke detection
(Access Control), NOVEC 1230 based Fire Suppression System
Firefighting etc. Access Control System involving –
o Closed Circuit Television System (CCTV)
o Biometric and Proximity Card
o Attendance Management System
o Alarm System
Rodent Repellent System
VIII. Network Operation This facility involves setting up a NOC & BMS with following
Centre (NOC) & BMS requirements:
Should have Large Display units (TVs)
Eight Workstations
The N/W points should be brought to Desktop Workstations
IX. Data Centre The Data Centre shall conform to the guidelines given by TIA942-A at
Classification least Tier III and shall be targeted towards:
High Physical Security, Reliability, Availability, Scalability,
Manageability and Interoperability.
Wherever the specifications given in this document deviates from the
guidelines given by TIA 942-A, the same shall be brought to the notice
of C-DOT. The SLAs shall be mandatorily adhered to as per section
8.1.3
It is highly desirable that the bidder ensures that the Data Centre is
audited and certified by the authorized agencies for Tier III
classifications.
X. Space Area Allocation The layout Plan of the site is enclosed as Annexure IX in this document.
The bidder is expected to plan individual space allocation for various
facilities of the Data Centre. The area of each facility shall be suggested
by the bidder keeping in view the best utilization of infrastructure and
the effective delivery of services.
Note: Consortium of companies/ firms are not allowed to participate in the tender.
b) The BIDDER should have installed and commissioned at least two (2) Tier III compliant
or higher Data centers in India and any one of the project covering raised floor area at-least
1500 sq. feet in the preceding five (05) financial years which should include activities like
Design, Site Preparation, Supply, Installation, Testing, Commissioning, Operations and
Maintenance of Basic Infrastructure for the establishment of Data Centre.
The BIDDER should have undertaken the following activities in the data centres built by them
c) The BIDDER should have worked successfully on similar SLAs (without the contract
having been cancelled) as has been described in this document. Documentary evidence from
clients/customers in the name of the BIDDER shall preferably be submitted along with the bid.
In cases where the BIDDER is unable to furnish evidence, he must give an undertaking for the
same.
4.2 The tender document will be available at C-DOT Office in Bangalore(address given in
4.1) on payment of Rs. 1000.00 in the form of Demand Draft/Pay Order favouring
CENTRE FOR DEVELOPMENT OF TELEMATICS.
In case the document is downloaded from our website, then please ensure that the Tender
Document fee of Rs 1,000/- in the form of Demand Draft/Pay Order favouring CENTRE
FOR DEVELOPMENT OF TELEMATICS is separately enclosed with the technical bids.
4.3 SITE VISIT:
Since this is Turnkey project the Interested Bidders are requested to MANDATORILY visit the
site for ascertaining and assessing the conditions (after taking prior appointment) and submit
their bid accordingly.
4.4 SUB-CONTRACTING
The Bidder may choose to sub-contract any of the services / components, mentioned under Scope
of Work as described in this document. In such case, the Bidder must submit details of the
proposed services / components of the work to be sub-contracted by him along with the name and
details of such sub-contractor(s). Such bidder shall submit with his Technical Bid, valid
Memorandum of Understanding (MOU)/Agreements with all his sub-contractors mentioning their
respective roles and responsibilities therein. However, the timely completion of deliverables /
milestones shall be the responsibility of the contractor and such arrangement, in no way, shall
relieve the contractor from any liability or responsibility during the contract including warranty
and post warranty obligations.
4.5 COST OF BIDDING
The Bidder shall bear all costs associated with the preparation and submission of his bid. C-DOT
will, in no way be responsible or liable for such costs regardless of the conduct or outcome of this
bidding process.
4.6 PREPARATION AND SEALING OF BIDS
The bidder shall submit his bid against a non-transferable TENDER document purchased by him
from C-DOT.
1. The first envelope shall contain the Tender fee of the requisite amount.
2. The second envelope shall contain the purchased TENDER Document duly stamped and signed,
Bid Form, written Power-of-Attorney for the authorized signatory of the bid, duly signed
MOUs with sub-contractors, all the supporting documents towards eligibility criteria, compliance
statement, the complete Technical Bid along with the un-priced Financial Bid, superscribing
“Technical Bid” and bidder‟s name. Also enclose an undertaking that the EMD in the form of
Bank Guarantee has been enclosed in the financial bid.
3. The third envelope shall contain the Financial Bid along with Bid security amount in the
form of Bank Guarantee only (2% of quoted financial bid with one year warranty inclusive of
taxes) plus Managed Services Price (Inclusive of all Taxes), superscribing “Financial Bid” and
bidder‟s name. The Financial bid MUST be explicitly as per the format given in our tender
document. Additional price details/break-up may be given incase applicable.
All the three envelopes shall be sealed separately by the personal seal of the bidder and put
together in a large envelope to be properly sealed and superscribed with the following details:
Purchase Group
Centre for Development of Telematics
C-DOT Campus
Electronic City, Hosur Road,
Bangalore – 560 100
Bid Rejection: Bids without Tender fee and Bid Security shall be rejected outright. In case
the document is downloaded from our website, then please ensure that the Tender Document
fee of Rs 1,000/- is separately enclosed with the technical bid.
Every page of the Bid including all the Formats, Annexure and un-amended literatures should be
stamped and signed by the authorized signatory of the bidder.
The bid shall contain no interlineations, erasures or over-writing, except as necessary to correct
errors made by the bidder and in such cases all corrections shall be signed by the person(s) signing
the bid.
ONLY ONE SOLUTION PER BIDDER IS ACCEPTABLE. THE BIDDER MUST NOT
QUOTE MULTIPLE OPTIONS FOR ANY OF THE ITEMS.
Tenders should be submitted at C-DOT Bangalore Reception on or before the closing date,
i.e. before 31-03-2017(15.00 hrs.), if delivered personally. If the bids are sent by post/courier, the
tender must reach C-DOT, Bangalore reception, at the address given above before closing time
and closing date, i.e., 31-03-2017 before 15.00 hrs. C-DOT is not responsible for delays of any
nature including postal and force majeure. Tenders received after due date and time will not be
accepted under any circumstances.
4.9 In case, the date of opening of the tender happens to be an unscheduled holiday, the
tender will be opened on the NEXT WORKING DAY at the same time and venue.
Bid Security of the successful Bidder shall be returned after his acceptance of the Purchase Order
placed by C-DOT and after furnishing the Performance Security.
• If the successful Bidder doesn‟t accept the Purchase Order placed by C-DOT
• If the successful Bidder fails to furnish the requisite Performance Security to C-DOT
Bidders should submit the bids for the complete solution only along with applicable Bid
Security. Performance Security Guarantee Deposit should be submitted by way of a Bank
Guarantee in the format enclosed in Annexure VII. The Bank Guarantee should be valid for 6
months from the last date of submission of the bids. Bid security in any other form would not be
accepted. The Bid Security is payable by all categories of bidders and quotes without Bid
Security shall be treated as invalid. Bid Security sent in the form of DD / Fixed Deposits will
not be accepted. Bid Security shall be exempted for Govt. bodies / PSUs & SSI organizations
(who are exempted from payment of Bid security) on production of relevant proof.
A pre-bid meeting would be held at C-DOT, Bangalore at 14.00 hrs on 14-03-2017. All the
queries in *.xlsx format only should reach C-DOT by e-mail latest by 10-03-2017 12.00 hrs to
tender@cdot.in. No queries sent to individual email id shall be entertained. A maximum of
03 authorized representatives will be allowed to attend the Pre-Bid meeting.
In the event of no such clarification sought, it will be deemed that the bidders have understood the
parameter / requirement indicated / enunciated / described completely and are complying with the
same at the time of submission of the tender. The bidders may also note that no request for
clarifications will be entertained after the above date. The replies to pre-bid queries and
corrigendum (if any) shall only be uploaded on C-DOT website.
Date Time
4.18 Part A:
1. Index
2. Duly filled Bid Form
3. Brief Introduction of the Bidder – Background, Experience
4. Statement of Services to be sub-contracted and details of Sub-contractors
5. Duly signed MOUs between the Bidder and his Sub-contractors
6. Written Power-of-Attorney for the authorized signatory of the bid
7. Statement for submitting the documents fulfilling eligibility criteria (Annexure VI)
8. List of Supporting documents fulfilling eligibility criteria (as per Section III)
9. Compliance Statement of Commercial Terms and Conditions of the Document
10. Duly signed and stamped purchased TENDER Document
11. Copy of the un-priced (prices left blank) Financial Bid
It is imperative to mention here that the technical bid should be accompanied by all data sheets,
technical literature, compliance chart and catalogues for each item in original. Please indicate the
year of introduction of the equipment / software into the market as well as the year of manufacture
of the equipment/ software being quoted and the estimated life of the equipment wherever
applicable.
The compliance statements should be enclosed with the technical bids only. Compliance
statement with respect to commercial and special terms and conditions/SLA (Annexure - II)
stipulated in the tender document should also be provided along with the technical bid. The
suggested ordering information (OEMs part nos.) to match C-DOT‟s specifications must be
indicated in the technical bids.
DELIVERY : The delivery of all the items to be completed within 4 10 weeks from the date of
Purchase Order and 12-14 weeks for Installation and commissioning at site from the date of
Purchase Order.
In case the delivery schedules are not adhered to and the supplies get delayed beyond schedules,
penalties shall be imposed on the vendor/bidder by C-DOT and the penalty to be imposed will
be @ 0.5% for every week or part thereof subject to the maximum being 5% of the total PO
value(inclusive of all Taxes & Levies). Delay beyond 8 weeks will be treated as an exception and
C-DOT reserves the right to cancel the purchase order.
In case the party fails to deliver the material/software or services even beyond the extra time
allowed with penalty as mentioned above, C-DOT reserves the right to make alternate
procurement and arrangements only at the suppliers‟ cost and risk. For this, the supplier shall be
served with a notice of 2 weeks under a registered cover and in case of non-performance, on
expiry of the notice period, the cost of alternate procurement /arrangements shall be recovered
from the vendor.
Penalty for delay in installation and commissioning (execution of pending work) will be @
0.5% of the total PO Value (inclusive of taxes & levies) per site for each week of delay or part
thereof for a period up to ten weeks and thereafter @ 0.7% of the total PO Value(including taxes)
per site for each week of delay or part thereof subject to a maximum of 12% will be applicable.
No counter terms and conditions will be accepted by C-DOT. Bids not complying to C-DOT
terms & conditions will be summarily rejected. No clarifications will be entertained.
This tender is non-transferrable. The bidders shall only be OEMs / System Integrators /
Authorized Indian Representatives of OEMs of the Foreign Principal.
The complete technical documentation clearly mentioning the relevant product information, its
brand and model number offered, supported by printed product brochure, manuals, technical
specification sheets, etc., wherever necessary, should be submitted along with the bid. The bid
The Bidder is required to provide all the technical details with specifications exactly as per
specified format. The bid shall be rejected in event of submission of incomplete technical details
or details in any other format. Bidder shall not be permitted to change the technical details /
specifications after submitting the bid.
In Compliance Statements, providing information merely using terms such as “OK”, “accepted”,
“noted”, “as given in brochure/manual” shall not be sufficient and the bidder shall clearly mention
the compliance for each and every specification parameter with cross references in the submitted
bid. Deviations to technical specifications, if any, should be clearly mentioned with reasons
thereof.
However, C-DOT may, at its discretion, waive off any minor non-conformity in any bid. C-DOT‟s
right in this regard, shall be binding on all bidders.
1. Index
2. Technical Documentation
3. Proposed Manpower Deployment
4. Schedule of Delivery and Project Implementation
5. Compliance Statement for each line item of technical specifications/requirements
6. Statement of deviations to technical specifications/requirements
7. Software details (if applicable)
Two soft copies (in MS-Word and MS-Excel Format) of the Technical Bid shall be submitted
in a USB Flash. In case of any discrepancy between the submitted hard and soft copies,
information submitted in the hard copy shall prevail.
4.23 FINANCIAL BID
The Financial Bid should give all relevant price information for the detailed bill of material
(BOM) for all the requirements with all expansion and technology up-gradation provision of each
infrastructure line item, and should not contradict the Technical Bid in any manner.
The Financial Bid shall mandatorily be as per the format given in Annexure XI, XI-A and XI-B
failing which the Bid shall be liable to be rejected. However, bidders may add additional
price details incase required.
The responsibility of not foreseeing / visualizing or not including any component of the proposed
solution by the Bidder in his Technical and / or Financial Bid shall lie on the Bidder only. C-DOT
will not make any payments for such items / components at any stage of the contract. Further, if
price of any item is not quoted by the Bidder, it will be considered that the Bidder will supply such
item free of cost to C-DOT.
The commercial model proposed by the bidder shall be based on modular growth of the
infrastructure and be linked to a simple measurable, mutually acceptable unit.
1. Bid Security in the form of BG of 2 % of the respective total quoted price inclusive of all taxes
and levies with One year warranty plus 2% of Managed Services Price (Inclusive of all
Taxes) (as per format given in Annexure - IV).
2. The Commercial quotes containing the price information of the items quoted in the respective
technical bids.
Confirmation on the above to be explicitly stated in your technical and commercial offer.
The offer must be made in Indian Rupees (INR) only, including the following:
The Total Cost of the Complete Data Centre (100%) Infrastructure setup as per the given sizing
details in Section 8 of this document, including installation, commissioning and Warranty/ AMC
support.
In addition to the total cost for each line item, the unit rate of each individual component
shall also be quoted clearly.
For cables, Electrical items (Switches, MCBs, MCCBs, Sensors etc.), Civil infrastructure (Tiles,
Partitioning, Doors etc.), Ducts, Structured cabling components and all such items, the per unit
rates shall be quoted. Subsequently, payments for the same will be made for the actual deployment
/ consumption after verification / measurement by C-DOT. The Bidder shall take into account all
the aspects and must quote all the items in sufficient quantity so that, in case the quantity of any
item is required to be increased, the additional cost has to be borne by the Bidder. C-DOT shall
have the right to reduce the quantity of any item and in such cases the payment will be made as per
Tender for setting-up of Data Centre at C-DOT, Bangalore Page 19
the actual consumption/deployment. In no circumstances the total payment shall exceed the quoted
price by the Bidder.
The cost of the optional items must be mentioned separately in the same format.
The cost of Comprehensive Annual Maintenance Contract for FOUR years period after the expiry
of successful warranty period of ONE year, shall also be mentioned in percentage of the total cost
of the project separately, which shall be taken into account for deciding the lowest bid. The
CAMC price must be given explicitly as per format enclosed in the bid document
(Annexure-XIA) for 4 years. Lump-sum AMC prices shall not be accepted.
Bidder pricing should indicate any areas that are out of scope or not included in the pricing.
All calculations and total cost in the bid shall be verified and rectified with respect to arithmetical
errors, if any. The final cost thus derived will be binding on the bidder.
Rates quoted shall be inclusive of all Taxes, Duties and Levies, packing, forwarding, freight,
insurance, loading, unloading etc. at site of wok, exactly as per format given in our bid document.
There should be no hidden or contingent costs. Quoted rates shall remain fixed during the
validity period of the bid.
The rates shall be quoted both in figures and words. In case of any discrepancy, the rates
quoted in words shall be valid. The unit rates shall be considered for verification of prices,
incase of any discrepancy.
The bidder shall be responsible for the Insurance of material against Fire, Burglary, theft
etc. at respective sites till all materials are received by C-DOT.
The rates quoted by the Bidder in his bid should be without any conditions. Discounts / Free
Supply offered, if any, shall be simple, un-conditional and clearly stated. The Bidder shall also
mention the Net Price to C-DOT after taking into account all such offers.
Bidders are expected to submit their lowest rates. However, C-DOT, at its discretion, may
resort to negotiate the quoted rates to its advantage, if necessary.
Two soft copies of the Financial Bid (in MS-Word and MS-Excel Format) shall be submitted
in a USB media (including a spreadsheet containing all rates/costs and calculations). In case
of any discrepancy between the submitted hard and soft copies, information submitted in the
hard copy shall prevail.
Notes:-
1. Payments to be made for the above milestones will be subject to recovery, if any for the
defects noticed in the work under by the contractor till the handing over of the data centre.
2. Payment will be made only after receipt of Back-back Agreements with all OEMs.
3. Service Tax will be paid on the part of the contract denoting “Works”, after excluding the
value of equipment, etc. from the total value.
All payments shall be made to the Contractor through Bank Transfer only by C-DOT, Bangalore.
Income Tax shall be deducted at source and TDS Certificate(s) shall be provided by C-DOT for
the same.
It may please be noted that deduction of penalty due to delayed delivery and installation &
commissioning shall be deducted from the milestone payment.
PAYMENT TOWARDS AMC cannot be made upfront. The same shall be made once in
three months (quarterly) on submission of an appropriate invoice subject to satisfactory services
rendered and accepted by C-DOT. Pl confirm explicit acceptance accordingly in your offer.
INSPECTION: Materials, on their arrival at sites specified by C-DOT, will be inspected for
transit damage and short shipment against invoice / delivery note /copy of PO by C-DOT
officials. The part code mentioned in the PO should match with the part-codes mentioned in
Invoice/Packing list. Any deviation/ difference, has to be certified by the OEM with appropriate
reason for the same and shall provide a fool-proof mechanism for BOM verification, acceptable to
C-DOT. The bidder shall install commission and test the installation as per scope defined in this
document under C-DOT site officer‟s directions. The installation report shall be sent / emailed to
C-DOT to enable them to assess readiness of the site for installation and commissioning of the
Tender for setting-up of Data Centre at C-DOT, Bangalore Page 21
application software. The rejected material(s) will need to be collected by the supplier within a
reasonable period of time from C-DOT premises and all the charges on the same will have to be
borne by the supplier. Replacements will have to be delivered at the site by the vendor before he is
allowed to collect the rejected materials (except any type of storage media like hard disk, tapes,
DVDs etc.) from the site. All formalities for import of replacements etc., if needed, will have to be
taken care of by the vendor. In case we do not receive any response to our letters asking the
suppliers to collect the rejected material within 10 weeks from the receipt of the rejected material
at site, the same may be disposed off through auction, and the proceeds thereof shall be treated as
earnings to the purchaser.
Bidders shall be required to provide complete assistance/guidance at site during the SITE
PREPARATION and INSTALLATION & COMMISSIONING. The installation and
commissioning of the Equipment / Software (wherever applicable) at the place designated by
C-DOT shall be the responsibility of the bidder. All associated costs including those of
taking the material to the designated place shall have to be borne by the bidder.
Technical Evaluation criteria: Shall be based on the technical compliance given by the
vendor along with Technical presentation and also the quality of the project undertaken as
per the criteria given in the Section-II.
Incase price of any line item is missed out, the same shall have to be supplied free of cost.
Accordingly, the CAMC of these items for subsequent 4 years after inbuilt 1 year warranty shall
also be valid without any financial implications. No Revised Price-Bid/ corrections shall be
allowed under any circumstances.
Any effort on the part of the bidder towards canvassing or influencing C-DOT in any way, during
the course of bid evaluation or award of contract, shall lead to rejection of his bid.
4.29 RIGHT TO ACCEPT ANY BID AND ACCEPT ANY OR ALL THE
BIDS
C-DOT reserves its right to accept or reject any bid and annul the bidding process and reject all the
bids received, prior to award of contract, without assigning any reason whatsoever. The decision
of C-DOT in this regard shall be binding on the bidders and without any liability.
4.33 INSURANCE
The contractor shall procure in his name a Contractor‟s All Risk (CAR) Insurance Cover towards
optimizing the risks associated with the contract and submit a copy of the same to C-DOT
covering the term of the contract. The rates shall be quoted both in figures and words. In case
of any discrepancy, the rates quoted in words shall be valid.
It may be noted here that all items supplied shall not be reaching the End of Life within two years
(2 years) from the date of successful commissioning of the project, failing which the contractor
shall have to replace the item(s) with a new model meeting all specifications at his cost.
Replacement under warranty clause shall be made by the contractor free of all charges at
site of work, including freight, insurance and other incidental charges.
4.40 INDEMNITY
The contractor shall indemnify, protect and save C-DOT against all claims, losses, costs, damages,
expenses, action suits and other proceedings, resulting from infringement of any patent,
trademarks, copyrights etc. or such other statutory infringements in respect of all components
used/deployed by him under the Contract.
4.41 PUBLICITY
Any publicity relating to the work to be carried out in C-DOT towards this Data Centre is strictly
prohibited. No information of any nature related to this project shall be disclosed to any third party
unless otherwise necessary for sub-contracting purpose. All the bidders must give a declaration in
this regard duly signed by them.
If, at any time, during the performance of the Purchase Order, the suppliers encounter conditions
impeding timely delivery of goods and performance of service, then they should promptly notify
C-DOT, in writing of the fact of the delay, the cause of delay and its likely duration. C-DOT shall
evaluate the situation and at its discretion, decide to extend the suppliers, time for performance.
C-DOT‟s decision will be final and binding.
C-DOT reserves the right to award work to deserving bidder on Turn Key basis only. The
decision of C-DOT shall be final and unquestionable.
C-DOT reserves the right to reject/accept any part or full Tender(s) without any reason
whatsoever.
Disputes, if any, arising out of the above tender will be referred to courts having jurisdiction over
Delhi only and shall be subjected to Indian laws including the law relating to Consumer
Protection.
a) Tender fee (draft of Rs 1,000/-) not submitted in case the tender was downloaded from C-DOT
website.
b) Quote not submitted in two bids i.e. Technical bid & Commercial bid separately.
c) In case Bid Security declaration letter are not found in Technical Bids and subsequently will
be Rejected if Bid security is not found in the commercial bid.
f) Prices not quoted explicitly as per given format viz. Annexure – XI, XIA & XIB. The prices for
all items as well as licenses(if applicable) shall be quoted separately. In-built prices or lump-
sum prices would not be acceptable. No other format shall be accepted. However, additional
details can be added incase required. Prices to be quoted item-wise with totals for each line item
(Annexure-XI). CAMC prices must be quoted strictly as per format (Annexure-XIA) given in
the tender document. Incase if CAMC price of any line item is missed out, the same have to be
supported free of cost during and after the warranty period and CAMC period. O & M prices
must be mandatorily quoted as be format enclosed for 5(five) years.
g) Prices not quoted for the hardware & software with one year on-site Comprehensive warranty
from the date of acceptance as per section 4.0.
h) Non- acceptance for submission of Performance Bank Guarantee as per Annexure - VII for
10% of the PO value for a period of 18 months at the time of release of PO. The PBG
has to be extended depending on the acceptance of the system by C-DOT.
i) Authorization letter from the OEM, Technical compliance, Commercial compliance and written
back-to-back agreement for support from OEMs are not found.
j) All Demand Drafts/Pay Orders/Performance Bank Guarantee or any other type of payment
shall mandatorily be in the name of Centre for Development of Telematics only.
All the materials/equipment to be used for the execution of the project to be adhered to the List of
makes/brands listed in section VIII and clause 8.2.17
6.1 Entering into CAMC for a lesser number of years (pro-rata charges to apply) shall be
at the discretion of C-DOT. Bidders must quote for comprehensive on-site AMC,
which shall include labor and cost of the material, strictly as per SLA terms, for a
period of 4 (four) years after the expiry of 1 year‟ warranty period as mentioned
above, to enable C-DOT to decide. The AMC shall be on-site comprehensive and shall
not require the purchaser to procure and store recommended spares at the site during
warranty / AMC.
The Comprehensive on-site AMC must be quoted by all the suppliers for the subsequent four
years‟ period over and above the one year warranty period. The Comprehensive on-site AMC
prices should be based upon the percentage of the Purchase price or prevailing list price at the
completion of three years, whichever is lower. Price Bids without CAMC shall be summarily
rejected. CAMC rates must be quoted as per the price bid format enclosed. No other format
shall be accepted.
6.2 The bidders must also enclose the list of critical spares, and their required quantities
during post warranty period. The bidders must quote for these spares so that there are
no future ambiguities involved. Preferably the cost of spares should be the same as that
in the above referred list or relevant to prevalent market prices whichever is lesser, at
least for a period of up to 7 years after the expiry of the warranty period. However, the
cost of the spares and labour charges shall not be considered for financial comparison.
In case of software, Operating System, Equipment Firmware and Equipment OS,
during installation, integration, acceptance testing, warranty period, extended
warranty period and CAMC, all updates and upgrades shall be supplied and installed
free of cost on pre-paid freight basis. The support shall have to be mandatorily on-site.
However, in exceptional cases remote support from OEMs‟/vendors‟ software/service
centers, through phone/Email/Fax, etc shall also be required and is a must. The time
limit within which such calls shall be attended to shall be only based on the SLAs
mentioned in this document.
The contractor shall provide a detailed pert/Gantt Chart of the entire project clearly indicating the
WBS, Critical path and all the milestones. Weekly review shall be done with C-DOT team to
assess the progress of the project. Weekly status report shall be submitted one day before the
scheduled review meeting.
The contractor shall provide an escalation path and the escalation procedure before the start of the
project for resolution of unresolved matter. It is the responsibility of the contractor to ensure that
no issue is pending for more than two days after escalation by C-DOT.
The general specifications shall be of the best available quality in the market with
EN/UL/ISO/BIS/ISI certification whichever is applicable. In any case no work shall be accepted
below the latest CPWD specifications (as applicable). The Data Centre solution to be setup at the
site comprising of following as per specifications mentioned in this document
Civil & Interiors for the entire Data Centre facilities (also including construction of
UPS/Battery Room)
Partitions
Doors
Glass Windows
Paneling
False(raised) Floor
Acoustics
Waste disposal etc.
Addressable Water Leak Detection System
Pest/Rodent Repellent System
Fire Detection Alarm and Suppression System
All the facilities of the Data Centre like Server Room, NOC etc. as defined in section 2.2
Cooling solution
Aisle Containment solution with Dx based cooling units placed adjacent racks for
Server room
Air conditioning other than server room area
UPS Systems ( including input/output cabling and finishing)
Data Centre power system with back-up (DG set)
Electrical Works including
Panels for Input and Output
Distribution outlets (UPS and Others)
Lighting system for the data centre including provisions for emergency lighting
Solution in Brief:
o Number of Server racks – 14
o Number of Network racks – 4
o Average power per rack : 7 KW
o UPS Proposed : 2 x 160 KVA (approx.) in N+N redundancy
o Utility UPS : 2 x 6 KVA in N+N redundancy
o Cooling units : Dx cooling units in N+1 redundancy with Aisle containment placing
adjacent to racks
o Suitable Air-conditioning for other supporting rooms
o EB Power requirement : 300 KVA (approx.)
o DG Set rating : 2 x 360 KVA (approx.) Prime in N+1 redundancy
SLAB-2 Uptime
Uptime Criteria Uptime Percentage Total IT Downtime due to site
in Year
Site Availability 99.99% 0.88 hours
The BIDDER should comply to the below technical specification and scope outlined and should
submit the compliance report along with the technical proposal.
Zone B - It compri ses of a NOC room designed for 6 seaters with 2 numbers of Large
Display units (TVs). Area proposed for NOC room is approximately 450 Sqft. The monitoring
devices (Panels) for safety & security system shall also be located in this room.
It also comprises a BMS room with IBMS systems, Fire suppression cylinders with 2 workstations.
Zone C - This has Electrical / UPS room and Battery room are designed with Data centre Panels,
UPS and Batteries etc. The same shall be constructed adjacent to the existing infrastructure with
approximately 200 Sq.ft (*) for UPS room and 150 Sq. ft (*) for battery room.
Zone D – Out-door units viz., Engine Alternators, Air-condition outdoor units etc. to be located
near the Data centre area.
Dismantling works
Dismantling work shall be carried out in the proposed area for Server room / NOC room.
Existing ceiling, flooring, partitions, lightings, wirings, doors, windows etc., may be
demolished or utilized if required as per the requirements of Data centre with the prior
approval of C-DoT.
Debris shall be transported to the area specified by C-DOT within the campus
As suggested by C-DOT, few equipment / materials shall be shifted to the Store room
Stringer
Stringer system is hot dipped galvanized sheet, construction having channel, with pre-punched
counter and holes at both ends of the top face for securing the stringers on to the pedestal head to
be fixed with screw ensuring maximum lateral stability in all directions. The grid formed by the
pedestal and stringer assembly shall receive the floor panel. The stringer system would be
earthed properly by using copper wire. This is required for some of the servers for transient
grounding.
Bidder has to carry out the trench work from DG location till to Electrical room and substation to
Electrical room.
Trench shall be of minimum 900mm depth and 300 – 450mm wide.
Cables shall be laid with proper required protections using Bricks, Sand etc.,
Hume pipes of suitable sizes to be provided at Road crossings and other required
locations
Concrete chamber should be provided at required places with chequered plate for
maintenance (Both the sides of road crossings etc.,)
Enough care should be taken not to damage any existing pipes, wires, cables that comes
in the way of trench. Any damage done to existing structure has to borne by the bidder.
2hr fire rated Metal double door with frame work, vision panel, handle, locking system,
top patch and bottom patch, hardware etc.,
Dimension of 1200mm(W)x2100mm(H) for server room
Dimension of 1200mm(W)x2400mm(H) for Electrical & UPS and Battery room
2hr fire rated Emergency exit door shall be provided in server room with all required
accessories to meet safety regulations
NOC room
Wooden double door with required frame work, handle, locking system, top patch and
bottom patch, hardware etc.,
Dimension of 1200mm(W)x2100mm(H)
Foundation works
Required foundation works shall be carried out for DG Sets to meet the OEM requirements.
General Layout
Preparing a detailed layout drawing and showing the proposed infrastructure as per the design and
RFP requirement.
Cleaning
The successful bidder will remove the dismantled / demolished material with prior permission
from the client on a daily basis.
It shall meet Tier III, Concurrent maintainability Architecture as per TIA 942-A
Presently Single EB source shall be provided at Existing LT Panel from the customer. It
is required to have a EB distribution panel to split this in to two feeds to downstream
distribution. LT may be tapped with necessary modification and retrofitting works.
Provision for connecting second EB source to be made available for future use with tie-
breaker between two DC panels.
DG Sets needs to be proposed in N+1 redundancy
UPS shall be proposed in N+N redundancy with 15 minutes back up on full load
condition on each UPS
Each rack shall be proposed with 2 number of power feeds from two difference sources
Each cooling unit for Critical areas (Server room & Electrical/UPS room) shall have
inbuilt / external Auto change over switches for redundancy
Required power of 300 KVA (approx.), 3 phase, 50 Hz, 415V shall be provided by C-
DoT at the existing LT Panel
Bidder has to validate the existing breaker at the tapping point
If required ACB panel to be added or existing MCCB to be replaced with the new one to
meet the requirement
The proposed panel shall be equipped with required protections and Multi data meter
with RS 485 for communication
DG Sources
DG Sets of rating 360 KVA, Prime rated shall be proposed in N+1 redundancy
configuration
Outdoor type units with Acoustic enclosure shall be proposed
The proposed Generators shall be capable enough to deliver 300 KW of power at 80%
loading and with 0.8 Power factor and considering local ambient considerations
Two number of Floor mounted type, Compartmentalized Datacenter main panels shall be
installed in N+N redundancy configuration.
Panels construction shall be as per Form 3B factor, IP54 with Tie-breakers between the
panels.
These panel will be located in Electrical room
Each will have two incomer MCCB breakers, one for EB Source and another for DG
Source.
Automatic change over operation shall be envisaged in the Datacenter main panels
between EB and DG Sources using Motorized MCCBs.
Each panel shall distribute the power to critical UPS, CLC DB, LPDB and utility UPS
and Spare breakers
Each incomer breakers should have MDM with RS 485
Bus bar shall be of Aluminium conductor
TVSS Shall be provided on each panel
PDUs nothing but UPS output panel, there are two number of PDUs shall be installed
which will be in N+N redundancy configuration
These will be located inside the server room
Each should have required number of outgoing breakers to distribute the UPS power to
the 18 Racks
Bus bar shall be of copper
Number of Racks and its power details are given
Each floor PDU‟s Incomer Multi Data Meter should have RS485 modbus communication
facility to integrate with third party controller/DCIM system
1 number of Raw power DB for Lighting and utility raw power sockets shall be installed
1 number of UPS DB (output from utility UPS) shall be installed for utility ups
distribution
Required number of CAC DB shall be installed for Air condition power distribution to
meet Tier III requirement
Outgoing feeders of Main LT Panel should have RS485 modbus communication facility
to integrate with third party controller/DCIM system
There are two numbers of cooling unit DBs / Panels shall be proposed in N+N
redundancy
This will receive the power from Main LT Panels and distribute it to each cooling units
These DBs will be located inside the server room
Incomer of each DBs shall be provided with MDM with RS 485
Each cooling units shall be provided with Auto change over switches between two
sources
Power for the changeover switches shall be provided from two cooling unit DBs panels
Output of the changeover switch shall be connected with cooling units .
Engine
The Engine shall be capable of producing the desired nominal output at site referred to the
generator terminals and with machine operating under ambient conditions.
Alternator
Alternator rated for 415 Volt and 50Hertz complying to IS 4722 – 1992
Shall be equipped with Over Voltage Protection
Voltage regulation – within 0.5% of the rated voltage
Harmonics – maximum 1% between phase and neutral and total maximum 3%
Alternator winding shall have class H insulation with temperature rise limit to class B
Base Frame
Engine and Alternator are mounted, coupled and aligned on a common channel iron fabricated
based frame.
The acoustic treatment system / sound proof system shall be in accordance with the
standards
IS 1950 (1962) – code of practice for sound insulation of Non–Industrial Buildings.
Central pollution control Board norms with latest amendments
AMF Panel
The control and Power panel shall comprise of components including meters, protection relays,
switchgears, control components, control and power wiring etc. When the Grid voltage fails or
drops below a certain pre-set value. DG set start automatically and reach the rated voltage.
Control panel close the DG incomer by the released signal. When the main supply restored to
normal value than a suitable signal shall be generated and close the Main supply automatically
and open the DG supply.
HSD Tank
To meet the Tier III requirement, redundant HSD tanks shall be provided with suitable capacity
to run the datacenter for the period of 12 hours. Piping distribution from HSD tanks to Day tanks
shall be automatic and with redundant distribution system to meet Tier III, concurrent
maintainable architecture. PESO approval to be taken by the Bidder.
Utility UPS
Utility UPS is proposed for loads of Safety, security systems and Monitoring systems
2 x 6 KVA Standalone UPS shall be proposed in N+N redundancy configuration
Each UPS with 15 minutes of battery back up
Each UPS should have SNMP and BMS enabled communication facility to integrate with
third party controller/DCIM system, which should communicate parallel
IS 4237 - General requirements for switchgear and control gears for voltages not
exceeding 1100 volts.
IS 2147 – Degree of protection provided by enclosures for low voltages switchgear
ARE 375 – Marking and arrangements of bus bars
Individual equipment housed in the power control to the following IEC specifications:
Moulded case circuit breakers - IS 13947
Miniature circuit Breakers – IS 8828 -1996
Rating
The cable shall be rated for a voltage of 1100 volts.
Core Identification
Cores shall be provided with the following color scheme of PVC insulation.
Cable Trays
Cables shall be laid on cable trays. The cables laid shall be securely fixed to the Cable trays by
means of lockable nylon ties. After laying the cables the cable shall be securely fixed by using
25x3mm GI strips and bolted to the cable tray. The cost of the nylon ties and the overlapping GI
strip shall be included in to the laying cost of the cable as no separate payment will be made for
the overlapping strip and nylon ties. Cables installed on trays or ladder shall be laid in a single
layer, leaving 25% of the tray or ladder width as spare capacity for further use. Single core
cables forming part of a three phase circuit shall be run in trefoil formation. Inside the server
room, perforated type cable tray should be used. Other areas Ladder type needs to be installed.
Cable Terminations
Each termination shall be carried out using brass compressions glands and cable sockets.
Hydraulic crimping tool shall be used for making the end terminations. Cable gland shall be
bonded to the earth by using suitable size G.I wire / tape.
Installation of Conduits
Open / Surface Conduit System
Wherever, specifically called for, surface conduit system shall be adopted conduits shall be run
in square and symmetrical lines. Before the conduits are installed, the exact route shall be at site
and approval of the user shall be obtained. Conduits shall be fixed by heavy gauge GI saddles,
secured to suitable raw plugs, at an interval of not more than 1 meter. Wherever couplers, bends
couplers, bends or similar fittings are used, the saddles shall be provided on either side at a
distance of 30 cm from the centre of such fittings. Conduits shall be joined by means of
screwed couplers and screwed accessories only. In long distance straight runs of conduits,
inspection type couplers or running type couplers with jam nut shall be provided. Threading
shall be long enough to accommodate pipes to the full threaded portion of the couplers, and
accessories. Cut end of conduits shall have neither sharp edges nor any burrs left to avoid
damage to the insulation of the conductors. Bends in conduit runs shall be done by bending
conduits by pipe bending machine or any other suitable device as far as possible. Bends which
cannot be negotiated by pipe bends shall be accompanied by introducing solid bends, inspection
bends or cast iron inspection box. The radius of solid bends shall not be less than 7.5cm. Not
more than three equivalent 90 deg bends shall be used in a conduit running from outlet to outlet.
Bends shall be properly drained and ventilated to prevent sweating or condensation inside the
pipes. The entire conduit opening shall be properly plugged with PVC stoppers/ bushes. The
conduits shall be adequately protected against rust by applying two coats of approved synthetic
enamel paint after the installation is completed.
Special instruction
The soil at the area of location require any special earthing to achieve suitable value, namely
chemical type earthing bidders are requested to consider the same.
Earthing Conductors
All earthing conductors shall be of high conductivity Copper or GI appropriately be used as per
Data Centre standards and shall be protected against mechanical damage and corrosion. The
connection of earth continuity conductors to earth bus and earth electrode shall be strong and
sound and shall be easily accessible. The earth conductors shall be rigidly fixed to the walls,
cable trenches, cable trays or conduits and cables by using suitable clamps.
Main earth bus shall be taken from the main medium voltage panel to the earth electrodes.
The number of electrodes required shall be arrived at taking in to consideration the
anticipated fault on the medium voltage network.
All the sub-mains and sub-circuits shall be provided with earth continuity conductors as
specified and connected to the main earth bus. Earthing conductors for equipment shall be
run from the exposed metal surface of the equipment and connected to a suitable point
on the sub -main or main earthing bus. All switch boards, distribution boards and
isolators, disconnect switches shall be connected to the earth bus. Earthing conductors
shall be terminated at the equipment using suitable lugs, bolts, washers and nuts. All
conduits, cable armor, raceways, rising mains, metal boxes, panel boards etc., shall be
connected to the earth all along their run by earthing conductors of suitable cross sectional
area. Sprinkler pipes, water pipes, steel structural elements, lighting conductors shall not
be used as a means of earthing an installation.
Earthing Electrodes
Plate Electrode
Plate electrodes shall be made of copper plate of 3.15 mm thick and 60 x 60 cm size. The plate
shall be buried vertically in ground at a depth of not less than 2 meters to the top of the plate, the
plate being encased in salt and charcoal to a thickness of 15 cm all round. It is preferable to
burry the electrode to a depth where subsoil water is present. Earth leads to the electrode shall
be laid in a GI pipe and connected to the plate electrode with brass, bolts, nuts and
washers. A GI pipe of not less than 25mm dia. shall be placed vertically over the plate and
terminated in a funnel at 5 cms above the ground. The funnel shall be provided with a wire
mesh. The funnel shall be enclosed in a masonry chamber of 45 cm x 45 cm x 30 mm
dimensions. The chamber shall be provided with heavy duty C.I. cover and C.I. Frame /
MS Cover / frame if vehicle movement area. The earth station shall also be provided with a
suitable permanent identification using painting / or engraving. Bidders are requested to use
standard and similar specification and design already used in the site.
Pipe Electrode
Pipe electrode shall comprise of a 2.5 mtr long 38mm dia class „B‟ GI pipe buried
vertically in a pit of 35cm x 35 cm size and filled with alternate layers of charcoal, salt and
connected at the top to a Class „B‟ GI pipe of 25mm, 1 meter long with a funnel at the other end,
5 cms above the ground. The earth lead shall be properly bolted to the pipe electrode with
brass bolts, nuts and washers. The funnel and earth lead connections shall be enclosed in a
masonry chamber of 45m cms x 45 cms. The chamber shall be provided with heavy duty
C.I. cover and C.I. frame / MS Cover / frame if vehicle movement area. Proper permanent
identification tag / label shall be provided for each electrode using painting.
High wall split AC units / VRV units shall be proposed for Comfort cooling of supporting rooms
to meet Tier III requirement
Scope:
The scope of this section comprises the Design, Supply, Installation, Testing, Commissioning,
Balancing, and Performance Testing & Handing over.
Bidder has to propose Aisle containment solution with DX type cooling units adjacent to racks in
N+1 redundancy configuration to meet the load requirement.
To maintain the temperature 20 deg. +/- 1 deg. for effective functioning of servers
To maintain humidity 45% RH +/- 5% to prevent condensation and static build up
To provide filtration 95% down to 5 micron for high level of dust removal
To have high sensible heat ratios of about 95% to 98% so has to match it with the
heat load pattern of datacenter.
To have high CFM to be delivered to the rack so has to quickly remove the high
heat generated by the servers.
Dimension of Server racks : 42U, 600 mm(W) x 1200 mm(D) x 2000 mm (H)
Dimension of Network racks : 42U, 800 mm(W) x 1200 mm(D) x 2000 mm (H)
Each rack should have biometric access control based door system
Each rack should have internal inbuilt light illumination system
Each rack should have internal CCTV camera both sides
Each rack should be supplied with complete required accessories.
Rack PDUs
Considering 7 KW of load, it is required to propose each rack with 2 numbers of 32A, 3 Phase
Intelligent Rack PDUs (IP based) with the below specifications,
Energy measurement per phase, i.e. output requirement of an entire IT Rack shall be made
available as part of the Rack PDU
Note :
Existing Network rack available with C-DoT (4 nos) can be utilized. However, all the
features mentioned above including Rack PDU to be provided for the same.
Aisle containment:
All the components used in the Aisle containment shall be 120 minutes fire rated.
CCTV, Fire detection and Fire suppression system should be extended inside the Containment.
Entry and Exit Doors of the Aisle should be of double leaf and have swing type
Mechanism.
Each door should have CRCA frame with fire rated glass of 4 mm thick.
Frame of the door should have 4 vertical MS Columns of rectangular section with
thickness of 1.5mm.
Doors must have a Steel Picture Frame fabricated in 1.2mm thick CRCA sheet as per “IS
513 Grade D” standards.
PU Foam Gasket shall be used across the metal edges of the door to prevent any leakage
on cold air.
Polyamide Cable Brushes should be fitted at the bottom of doors to avoid leakage of cold
air when doors are closed.
Powder coating for door frames and support frames shall comply with ROHS
requirement to avoid hazardous substance contamination in the Data Center. Pre-
treatment nano ceramic process shall be followed.
Top Panels:
Top of the aisle shall be covered with either fire rated Glass or Polycarbonate panels.
Top panels shall be fixed in CRCA frame per “IS 513 Grade D” with thickness of 1.2
mm.
Top panel must be tool less installation to offer quick access to area above the contained
aisle during the maintenance activity.
Top Panel must have opening for Smoke Sensor/ Suppression System wherever
necessary.
The IP based Closed Camera surveillance system shall use state of the art technology and
shall comply with the UL standards.
The IP based systems shall either use integrated or encoders for their camera systems and
shall be from the same manufacturer as that of the IP Digital Video management system
provider.
All the cameras proposed shall be power over Ethernet with option for 12 V input.
The system shall support open architecture and shall not have any proprietary equipment to
ensure future compatibility with third party systems
The scope shall include supply, installation, testing, commissioning and maintenance of
the IP based CCTV system proposed.
Scope shall include supply , installation , testing and commissioning of cameras, managed
network switches / network video recorders/severs, Digital Video Management Software
(DVMS) software workstations, monitors, racks, consoles cables, UPS, etc. The
specifications for these components shall be as mentioned below.
The location of the Cameras shall be such that no blank spot observed for entire server
room. Entry / exit for NOC room, BMS room, Electrical, UPS & Battery room.
Outdoor DG yard shall be under CCTV Surveillance.
Indoor High Definition Camera (Internal Server & other Critical Areas)
The Network video recorder / server shall support a minimum of 16 cameras and shall be
possible to expand upto 64 video inputs per network video recorder / server.
The total NVR shall have an internal hard disc capacity of upto 30 days of video storage
(whichever is maximum) at 4CIF resolution, 25 frames per second for the installed
cameras with provision for 25% additional cameras in RAID configuration. When the
number of cameras increases further, the storage should be upgradeable in modular
fashion.
The NVR shall support central archive storage of a SAN or NAS storage solution in case
of extended storage. Offered software shall provide automatic scheduled backup facility so
as selected cameras, selected time video shall be backed up on central storage at specified
time.
The NVR / server shall be able to record individual camera with selectable frame rate
The NVR / server shall support remote administration, monitoring and management of
video, audio and data.
The NVR shall support health and event monitoring of the system.
The NVR shall support logical camera grouping.
The NVR / Server shall have the bare minimum specs as mentioned below – vendors to
select the server as per their system requirement but shall have these bare minimum specs
standard.
The NVR / server should at least support H.264, MPEG 4 & MJPEG formats
The network video recorder shall be able to record videos in CIF( 352 x 288), VGA (640 x
480 ) 4CIF/D1 CIF resolutions ( 720 x 576 ), HD 720 (1280 X 720) & HD 1080 (1920 X
1080).
Necessary operating system and the system software licenses required shall be included.
The software shall manage and support video from IP cameras and encoders through the
Ethernet.
Remote administration, monitoring and management of video and audio, the software shall
be in a position.
The DVMS software shall be able to display a minimum of 16 videos on the screen. It
shall be possible to get the following information.
Host name
IP address
Serial number
Software version
Trap destination
Model number
System name
Number of hard drives on system
Hard drive serial numbers
Server room – Entry with Biometric finger scan reader & Exit with Smart card reader
NOC room – Entry with Biometric finger scan reader & Exit with Smart card reader
Electrical, UPS room & Battery room - Entry with Biometric finger scan reader & Exit
with Switch
Required Access control software shall be provided by bidder
Existing PC / Monitor shall be used for installation of software and for monitoring
The following are the specifications for the components:
Ability to download all network applications and firmware from the configuration
computer from the configuration computer from a single location on the system.
Provide electronic addressing of analog/addressable devices.
Provide an operator interface control/display that shall annunciate command and control
system functions.
Provide an internal audible signal with different programmable patters to distinguish
between alarm, supervisory, trouble and monitor conditions.
Provide a discreet system control switch provided for reset, alarm silence, panel silence,
drill switch, previous message switch, next message switch and details switch.
Provide system reports that provide detailed description of the status of system parameters
for corrective action or for preventative maintenance programs.
Reports shall be displayed by the operator interface or capable of being printed on a
printer. Provide an authorized operator with the ability to operate or modify system
functions like system time, date, passwords, holiday dates; restart the system and clear
control panel event history file.
Provide an authorized operator to perform test functions within the installed system.
The control panel shall contain a standby power supply that automatically supplies
electrical energy to the system upon primary power supply failure. The system shall
include a charging circuit to automatically maintain the electrical charge of the battery.
Operator's Interface
The system shall be designed and equipped to receive, monitor, and annunciate signals from
devices and circuits installed throughout the building. Standard LED annunciator may be
combined in common enclosures provided that the groups of LEDs comprising each of the
required annunciator are separated from one another (Detection, Supervisory, Status, and
Security) and clearly labeled. A minimum 640-character LCD display shall be part of the main
control panel for easy alarm reading and understanding. Receipt of alarm, trouble, and
supervisory signals shall activate integral audible devices at the control panel(s) and at each
remote annunciation device. The integral audible devices shall produce a sound output upon
activation of not less than 85 dBA at 10 feet. The annunciator shall contain the following
system status indicators:
Power Supply
System power supply(s) shall provide multiple powers limited 24 V DC output circuits as
required by the panel. Upon failure of normal (AC) power, the affected portion(s) of the
system shall automatically switch over to secondary power without losing any system
functions. Each system power supply shall be individually supervised. Power supply
trouble signals shall identify the specific supply and the nature of the trouble condition.
All standby batteries shall be continuously monitored by the power supply. Low battery
and disconnection of battery power supply conditions shall immediately annunciated as
battery trouble and identify the specific power supply affected. All system power supplies
shall be capable of recharging their associated batteries, from a fully discharged condition
to a capacity sufficient to allow the system to perform consistent with the requirements of
this section, in 48 hours maximum.
All AC power connections shall be to the building's designated emergency electrical power
circuit and shall meet the requirements of NFPA 72 - The AC power circuit shall be
installed in raceway. The power circuit disconnect means shall be clearly labeled FIRE
ALARM CIRCUIT CONTROL and shall have a red marking. The location of the circuit
disconnect shall be labeled permanently inside the each control panel the disconnect
serves.
Power supply for all input & output devices to be driven from main Fire Alarm Panel.
Reports
The system shall provide the operator with system reports that give detailed description of
the status of system parameters for corrective action, or for preventative maintenance
programs. The system shall provide these reports via the main LCD, and shall be capable
of being printed on any system printer.
The system shall provide a report that gives a sensitivity listing of all detectors that have
less than 75% environmental compensation remaining. The system shall provide a report
that provides a sensitivity (% Obscuration per foot) listing of any particular detector.
The system shall provide a report that gives a listing of the sensitivity of all of the detectors
on any given panel in the system, or any given analog/addressable device loop within any
given panel.
The system shall provide a report that gives a chronological listing of up to the last 540
system events.
The system shall provide a listing of all of the firmware revision listings for all of the
installed network components in the system.
Detector Bases
The bases shall be easy to install and mount and shall be of standard type or isolator base type or
sounder base type. The sounder base shall be used where local or group alarm signaling is
required. The sounder base emits an audible alarm when there is fire. The base shall, contain no
electronics and support all series detector types.
Manual Stations
The fire alarm station shall be of polycarbonate construction and incorporate an internal toggle
switch. A locked test feature shall be provided. The station shall be finished in red with silver
"PULL IN CASE OF FIRE" lettering.
Intelligent Modules
The personality of multifunction modules shall be programmable at site to suit conditions and
may be changed at any time using a personality code downloaded from the Analog Loop
Controller. The modules shall have a minimum of 2 diagnostic LEDs mounted behind a finished
cover plate. A green LED shall flash to confirm communication with the loop controller. A red
LED shall flash to display alarm status. The module shall be capable of storing up to 24
diagnostic codes, which can be retrieved for troubleshooting assistance. Input and output circuit
wiring shall be supervised for open and ground faults.
Isolator Module
Provide intelligent fault isolators modules. The Isolator Module shall be capable of isolating and
removing a fault from a class A data circuit while allowing the remaining data loop to continue
operating.
Monitor Module
The Monitor Module shall be factory set to support one (1) supervised Class B Normally-
Open Active Non-Latching Monitor circuit
The input module shall support the following circuit types:
Normally-Open Alarm Latching (Manual Stations, Heat Detectors, etc.)
Normally-Open Alarm Delayed Latching (Waterflow Switches)
Normally-Open Active Non-Latching (Monitor, Fans, Dampers, Doors, etc.)
Normally-Open Active Latching (Supervisory, Tamper Switches)
Integration facility with any third party monitoring controller using standard protocol/NO,
NC/DI.
Sequence of Operations
General - Audio
Upon alarm activation of any area smoke detector, heat detector, manual pull station, sprinkler
water flow, the following functions shall automatically occur:
The internal audible device shall sound at the control panel or command center.
Display the alarm event on the graphical workstation. The LCD Display shall indicate all
applicable information associated with the alarm condition including: zone, device type, device
location and time/date. All system activity/events shall be documented on the system printer
.Any remote or local annunciator LCD/LED's associated with the alarm zone shall be
illuminated.
All voids of all the rooms shall be provided with Fire detection systems
Addressable fire alarm panel shall be provided
This should be integrated with DCIM / BMS System
NOVEC 1230 Gas based fire suppression system shall be used for Server room and Hand
held fire suppression system shall be used for NOC room, Electrical & UPS room &
Battery room.
The system design should be based on the specifications contained herein, NFPA 2001 and in
accordance with the requirements specified in the design manual of the clean agent. The bidder shall
confirm compliance to the above along with their bid.
The system shall be properly filled and supplied by an approved OEM (Original Equipment
Manufacturer)
The key components of the system, namely, valves and its accessories, actuators, flexible discharge
and connection hoses, check valves, pressure switch, and nozzles shall be FM/UL listed. The NOVEC
1230 gas shall:
System Components:
Cylinders
Each cylinder shall be seamless steel type manufactured from billets and tested in accordance with IS
7285 / BS 5045 standard and approved by PESO.
The cylinder/valve assembly shall have suitable metallic protection for the valve enabling
transportation of the filled cylinders safely.
The cylinders shall be super-pressurized with dry Nitrogen to 25 bar. The cylinder shall be capable of
withstanding any temperature between -30° C and 70° C.
All cylinders shall be distinctly and permanently marked with the quantity of agent contained, the
empty cylinder weight, the pressurization pressure and the zones they are protecting.
Cylinder Valve
The Valve assembly shall be mounted directly on the cylinder and should NOT have any adaptor
provision between the cylinder and Valve as per requirements of PESO. Cylinders with adaptor
between valve assembly shall be rejected as it is a violation of the PESO norms.
Each cylinder valve shall have a provision for fixing a supervisory pressure switch and a safety burst
disc to protect the cylinder from over pressure. The cylinder valve shall have a disabling plug to
prevent accidental discharge of the valve during transportation and installation. Each valve shall to be
fitted with a pressure gauge for monitoring loss of pressure.
Hoses
Each cylinder valve shall be provided with a plug in type flexible rubber discharge hose of minimum
40mm size with a test pressure of 52 Bar. Each hose shall be permanently marked with the test
pressure and OEM‟s part number. Multi cylinder systems shall have an interconnect hose for each
cylinder. All hoses shall be original OEM make and locally manufactured hoses shall not be used.
The bidder shall submit copies of datasheets of hardware used in the system. The bidder shall also
submit copy of PESO approval letter for the cylinder proposed to be used. The bidder shall also submit
calculations to evidence the quantity of agent considered for the system. The successful vendor must
submit, along with the supply invoice, a certificate of authenticity for the agent, duly checked and
vetted by the OEM
Scope
The system proposed is to protect all the equipment, areas with relevant type of high frequency
sound producing device called satellites or transducers. Once powered up these transducers
produce very high frequency variable sound waves (above 20 KHz) continuously which irritate
the rodents and are forced to evacuate the place. The system shall cover minimum of 2500 sq.ft.
area per controller & shall be able to connect minimum 20 transducers per controller. The
transducers shall cover minimum 250 sq.ft. of area. The devices can be tested periodically by
means of a test switch provided on the Main console.
Applicable Standard
The OEM shall have an IDEMI and CFTRI certification for its products.
The Tenderer shall be responsible to supply, deliver, install, test, commission and maintain
of a proven technology and industry standard solution for a water detection system in the
Data Center.
The complete system shall include electronic alarm panel, sensing cable, 4x20
alphanumeric display, and auxiliary equipment, as indicated on the design drawings.
The system shall simultaneously detect the presence of water at any point along the cable's
length and switch the module's leak alarm relays.
The sensing cable shall be of such construction by using Non-conductive polymers in the
leak detection cable's construction. The Sensing Cable shall be an abrasion resistant
polymer cores to increases the strength of the cable. Pressure on the sensing cable shall not
create a false alarm.
The Digital Sensor Cable shall be provided with pre-connectorised sensing cable
components.
The alarm panel shall be capable of monitoring up to (30 meters) of sensing cable.
The alarm Panel shall have LEDs indicating "power" (green), "alarm" (red), and
“continuity" (yellow). The system shall sound an audible alarm upon sensing a leak. The
unit can then continue to monitor and will re-alarm if there are any major changes. Once
the alarm condition has been cleared, the panel is reset with a single keystroke. The Panel
shall have 4x20 alpha numeric display with adjustable contrast.
Basic Features of the alarm panel
In addition to detecting leaks, the system shall warn of fault conditions and
indicates when service is required.
An event history log allows leaks (and other events) to be tracked.
Both the events history log and any user settings are held in non -volatile
memory. Event log shall stores 50 date and time stamped alarm.
The alarm module will be powered by 230 VAC. The panel shall have a pair of contacts
open on an alarm, and a pair of contacts close on an alarm. These contacts shall be used to
actuate other alarms and shall be capable of switching 10 amps at 250 VAC.
In additions, the panel shall be provided with RS-485 series port for connection to third
party/DCIM controller & shall have slave Modbus RTU protocol or should support
NO/NC/DI for monitoring
The module enclosure shall be NEMA 1, constructed of 18- gauge steel with Siemens gray
colour Powder Coated. The enclosure shall be capable of either semi flush of surface
mounting.
Sensing Cable
The water sensing cable shall detect the presence of water and other conductive fluids. The
sensing technology shall be very low current AC signal and not DC signal to avoid
corrosion when subject to wetness for long period.
Accessories
Complete system accessories (leader cable, end terminations, etc.) shall be provided by the
system manufacturer.
1. An enterprise class platform solution that is designed to integrate & monitor all
Facilities/Building devices/equipments (power, building, cooling, rack, safety, security
environment) of the data center, solution can be software based or in the form of
appliance or can be combination of hardware and software
2. The DCIM solution should be flexible to integrate with Multi-Vendor devices and
support multi-protocol integration such as: SNMP devices, Modbus TCP-IP, BacNet-IP
devices, and Modbus RTU/dry contacts (DI/PFC) devices that are connected to a PFC
Controller/Modbus RTU-to-Modbus TCP-IP gateway or BacNet TCP-IP gateway
3. Proposed DCIM should also be ready to integrate with third-party application using IP-
SNMP, API (web service, soap/xml), db level integration (odbc, jdbc)
4. DCIM should be easily scalable, horizontally & vertically to meet our future requirement
1. The DCIM solution should be capable to monitor Power, Cooling, Environment, Safety,
Security & Racks all under common monitoring framework and shall provide simplified
& unified view
2. Monitoring, Alerting & Notification (health, performance statistics, event, alarm, status
monitoring of UPS, Energy Meter, IPDU, Temperature, Humidity, Camera, DG, FDS,
RRD, VESDA and WLD systems)
3. Central DC MONITORING SOLUTION must be web based and users in LAN should be
able to access it in customer network
4. Proposed DCIM solution should allow for custom logics for creating Rules of Escalation
and Email alerts for various devices based on alarm severity and priority
5. DCIM should have Alarm filters in the Monitoring Console. The system should also
provide alert compression and advanced alerting algorithms including deviation from
normal and time over threshold to help reduce false positive alarms.
6. Display of graphical representations of the data centre overlaid with live data
7. The proposed solution must offer intuitive, color-coded drawings in both plan and rack
elevation views which allows users to:
Determine equipment in and out of service
View criticality of equipment on color-coded floor plans
8. The DCIM solution should be capable to optimize Power, Cooling, Rack Space and Floor
Space all under common management framework and shall provide simplified & unified
view.
9. The DCIM tool will be able to provide a product catalog that contains up-to-date floor
and rack mounted data center equipment having drag & drop functionality to populate
devices & design DC floor layout with-in the system as per physical layout/actuals.
10. Energy Management (PUE): The DCIM solution offers a calculation engine to determine
data center load and efficiency. The solution can calculate out-of-the-box metrics
including PUE & DCiE
11. The application should provide real time Power Usage Effectiveness (PUE) values. PUE
should be measured at various level (raw feed to ups output, to individual rack level)
Dashboard: Devices health Status, UPS health, PUE, Total IT load, Total Facility load,
Environment Temperature & Humidity, DC load (designed, used, available), set, supply and
return temperature
Report: At minimum DCIM should provide these reports (hourly, daily, weekly, monthly,
quarterly and yearly):
UPS load (total, used, available), rack load (designed, used, available), DC load (designed, used,
available), Total DC power consumption, Rack level power demand-KW and power
consumption-kwh, Total IT load/consumption, Total facility load/consumption, Energy
Efficiency PUE/DCiE trend, Alarm reports.
Vertical poles (MS poles) Pole height - 13' 6'' (height 10' 6" clearance and
3' depth).
Distance between poles - 8'
Horizontal support (MS 50 mm x 25 mm x 1.5 mm thickness pipe - at
pipe) three levels from the top at equal space
Chain link mesh 2 mm thickness, 2" dia chain link mesh
Base construction for vertical poles as per standard practice (Masonry work)
One coat of primer, two coats of oil paint to be done. Colour will be decided by
C-DoT
Adequate Lighting along the border and Shutter system required for the same.
Bidder to propose the Lightning protection system for the entire Data centre to meet the following
a. System that will take a direct lightning strike
b. System that conducts lightning from the building in to the ground
c. System that eliminates massive structural damage and fire
d. System that helps stop the infiltration of lightning along building systems
Scope
On-site 24x7x365 Support on Shift basis
Manpower at On-Site: Competent DC Infrastructure O&M team (min. 1 member per shift and 3
shifts per day), should be available at On-site to manage the entire infrastructure and operation
to provide warranty / operational support on 24x7x365 basis. The Manpower should be always
available on site and should be reachable on telephone.
C-DOT has the right to ask for a change of maintenance personnel without citing reasons. The
bidder shall arrange a replacement within 3 working days having the same or higher competency
level.
The Agency shall also be capable of providing the onsite operations support for the day to day
operations such as:-
User Management and Card Activation in consultation with the Data Centre In-charge
appointed by C-DOT.
System Administration for the equipment supplied and installed by Agency
Problem Resolution / Troubleshooting
Coordination with offsite Technical support and the Help Desk.
Any other related services not included above
Reports
Agency shall provide the MIS reports for all the devices installed by the Agency in a format and
media as mutually agreed with the Purchaser on a monthly basis. The MIS reports would be
including but not limited to the following reports. Whenever required by C-DOT, Agency
should be able to provide additional reports in a pre-specified format.
Visitor details for C-DOT Data Centre including name, time of entry and exit, entry
authorized by, purpose of visit, etc as applicable.
Material movement for all material entering / exiting from the Data Centre and details
about inventory
Uptime Report for Input AC Power supply (AC input from Transformer or DG set as
applicable)
Uptime Report for UPS system including load variations on an intraday basis.
Uptime Report for Air-conditioning system
These reports should be made available online to C-DOT on demand basis. Agency should also
provide for remote viewing of all the reports by C-DOT. During the execution phase, the agency
will also be required to provide necessary documentation of leading practices as per
international standards to be followed so as to maintain the agreed service levels.
4 DG System
Supply, installation, testing & commissioning of 2 number of DG Sets of
1 LS
capacity 360 KVA Prime rated with all required accessories.
5 Cooling system
Racks:
1 Racks Emerson/Rittal / Netrack
2 Intelligent PDU Emerson/Rittal / Netrack
Ref: CDOT/TENDER/2016-2017/004
ADDITIONAL FEATURES IF
ANY
NOTE: PLEASE FILL UP THE COMPLIANCE CHART FOR EVERY MODEL QUOTED
Ref: CDOT/TENDER/2016-2017/004
I hereby declare that all the information furnished by us are true to my knowledge.
I have no objection to C-DOT verifying any or all the information furnished in this document with the
concerned authorities, if necessary. I also certify that I have understood all the terms and conditions
indicated in the tender document and agreeing to, in entirety.
Date : Signature:
Place: Name:
Designation:
Email ids:
Mobile Nos.
To,
The Purchase Group
Centre for Development of Telematics
C-DOT Campus
Phse – I, Hosur Road,
Bangalore – 560 100
Dear Sir,
o We offer to submit our properly sealed Bid against the TENDER Document purchased in our name. As a
proof of Purchase, we are submitting the duly stamped and signed TENDER Document.
o While submitting the Bid, we have taken into account all clarifications issued after the Pre-Bid Meeting,
addenda, amendment, as issued by C-DOT in this regard. Our Bid is in conformity with the Conditions
of Contract, Technical Specifications and other requirements of the TENDER Document.
o Our Bid is valid for a period of Six Months from the scheduled date of Bid Opening.
o We accept the stipulated Term of the Contract and Payment Terms therein.
o We understand that C-DOT is not bound to accept the lowest or any bid, it may receive.
o After acceptance of our Bid, we will submit Performance Security for an amount equal to 10% of the
Contract value, in the form of a Bank Guarantee from a scheduled Bank, towards faithful performance of
the Contract.
o We understand that after acceptance of our Bid, terms and conditions of the Purchase Order placed by
C-DOT, along with our Bid, shall constitute a binding Contract between us.
o We undertake neither to use the contents of this TENDER Document for any other purpose nor to
publicize the same in any form.
Signature ________________________________
Name __________________________________________
In the capacity of ___________________________________
Duly authorized to sign the Bid for and on behalf of
_________________________________________________
Mobile No. & Email id:
Witness ___________________________________________
Address __________________________________________
Signature_________________________________________
We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand,
without the Purchaser having to substantiate its demand, provided that in its demand, the Purchaser will
note that the amount claimed by it is due to it owning to the occurrence of one or both of the two
conditions, specifying the occurred condition or conditions.
This Guarantee will remain in force as specified in Clause ______ Section 3 of the TENDER Document,
upto and including ONE HUNDRED AND EIGHTY (180) days period starting from the date of Bid
Opening and any demand in respect thereof should reach the Bank not later than the specified date/dates.
_________________________
Signature of the Bank Authority
Name
Signed in Capacity of
Full address of Branch
Tel No. of Branch
To,
The Purchase Group
Centre for Development of Telematics
Phase – I, Hosur Road
Following persons are hereby authorized to attend the Bid Opening at C-DOT, Bangalore, for the TENDER
mentioned above on behalf of _____________________________________ (Bidder):
I.
II.
1. In consideration of Centre for Development of Telematics (hereinafter called „C-DOT‟) having agreed to
exempt ____________________________________ (hereinafter called „the said Contractor‟) from the
demand under the terms and conditions of an Purchase Order No. ______________________ dated
_____________ made for Design, Supply, Installation, Testing, Commissioning and Maintenance of Data
Centre Infrastructure on Turnkey basis (hereinafter called “the said Contract ”), of Security Deposit for the
due fulfillment by the said Contractor of the terms and conditions contained in the said Contract, on
production of the Bank Guarantee for _____________________________________ we, (name of the Bank)
__________________________________ ( hereinafter refer to as “the Bank”) at the request of
_______________________________________ (contractor) do hereby undertake to pay to C-DOT
an amount not exceeding _____________________ against any loss or damage caused to or suffered or
would be caused to or suffered by C-DOT by reason of any breach by the said Contractor of any of the
terms or conditions contained in the said Contract.
2. We (name of the Bank) ____________________ do hereby undertake to pay the amounts due and payable
under this guarantee without any demure, merely on a demand from C-DOT by reason of breach by the
said contractor of any of the terms or conditions contained in the said Contract or by reason of the
contractor‟s failure to perform the said Contract. Any such demand made on the Bank shall be conclusive as
regards the amount due and payable by the Bank under this Guarantee where the decision of C-DOT in these
counts shall be final and binding on the Bank. However, our liability under this Guarantee shall be restricted
to an amount not exceeding ___________________________________.
3. We undertake to pay to C-DOT any money so demanded notwithstanding any dispute or disputes raised by
the contractor in any suit or proceeding pending before any court or tribunal relating thereto our
liability under this present being absolute and unequivocal. The payment so made by us under this bond shall
be valid discharge of our liability for payment thereunder and the contractor shall have no claim against us
for making such payment.
4. We( name of the Bank)_________________________ further agree that the Guarantee herein contained
shall remain in full force and effect during the period that would be taken for the performance of the said
Contract and that it shall continue to be enforceable till all the dues of the C-DOT under or by virtue of the
said Contract have been fully paid and its claims satisfied or discharged or till C-DOT certifies that the
terms and conditions of the said Contract have been fully or properly carried out by the said Contractor and
accordingly discharges this Guarantee. Unless a demand or claim under this Guarantee is made on us in
5. We (name of the Bank)_________________________ further agree with C-DOT that C-DOT shall have the
fullest liberty without our consent and without affecting in any manner our obligations hereunder to vary
any of the terms and conditions of the said Contract or to extend the time of performance by the said
Contractor from time to time or to postpone for any time or from time to time any of the powers exercisable
by C-DOT against the said Contractor and to forbear or enforce any of the terms and conditions relating to
the said Contract and we shall not be relieved from our liability by reason of any such variation, or
extension being granted to the said Contractor or for any forbearance, act or omission on the part of the
C-DOT or any indulgence by the C-DOT to the said Contractor or by any such matter or thing whatsoever
which under the law relating to sureties would, but for this provision, have effect of so relieving us.
6. This Guarantee will not be discharged due to the change in the constitution of the
Bank or the Contractor.
for __________________________________
TENDER NOTICE
C-DOT, a telecom technology Centre of Government of India, invites sealed quotations on Two
Bid system from reputed OEMs / System Integrators for setting-up of Disaster Recovery Data
Centre at the C-DOT Campus, Bangalore on Turnkey basis.
The Tender Documents and other details will be available on our website www.cdot.in from
1000hrs of 28-02-2017 to 1500hrs of 31-03-2017. The last date for submission of the tender is up to
1500hrs of 31-03-2017. Interested bidders may visit our website and submit their quote in the
prescribed manner.
Tender fee of Rs. 1000/- by way of demand draft, should be separately enclosed with the technical
part, in case the tender document is downloaded from the website.
Any amendment to the tender specifications/date of opening, Pre-Bid Clarifications etc. shall be
put up on the website : www.cdot.in only. Bidders are advised to check the website before
submitting the tender.
This Agreement made on this ______ day of _____________, 2017 (the „Effective Date‟)
BETWEEN:
AND
Background:
i. The Parties intend to evaluate, discuss and negotiate the prospective business opportunity of mutual
interest as specified in the Request for Proposal (TENDER) Document of C-DOT for Design, Supply,
Installation, Testing, Commissioning and Maintenance of Data Centre Infrastructure on Turnkey basis
(TENDER Ref. No. CDOT/TENDER/2016-17/004 dtd 28-02-2017).
ii. The Parties may, in these evaluations, discussions and negotiations, disclose to each other information
that is technically and/or commercially confidential.
iii. The Parties have agreed that disclosure and use of such technical and/or commercial confidential
information shall be made only as per terms and conditions of this Agreement.
Now, therefore, in consideration of mutual promises and covenants contained in this Agreement and the
mutual disclosure of confidential information to each other, the Parties hereto agree as follows:
1.0 Definitions
In this Agreement the following terms shall, unless the context otherwise requires, have the following
meanings:
1.1 „Disclosing Party‟ means the Party disclosing Confidential Information to the other Party under this
Agreement.
1.2 „Receiving Party‟ means the Party receiving Confidential Information from the other Party under
this Agreement.
1.3.1 Such Confidential Information shall also include but shall not be limited to:
1.3.1.1 information disclosed by the Disclosing Party in writing marked as confidential at the
time of disclosure;
1.3.1.2 information disclosed by the Disclosing Party orally which is slated to be confidential at
the time of disclosure;
1.3.1.4 notwithstanding sub-clauses 1.3.1.1, 1.3.1.2 and 1.3.1.3 of this definition, any information
whose nature makes it obvious that it is confidential.
1.3.2 Such Confidential Information shall not include any information which:
1.3.2.2 becomes at a later date, publicly available otherwise than a wrongful act or negligence or
breach of this Agreement of or by the Receiving Party; or
1.3.2.3 the Receiving Party can demonstrate by its written records, was in its possession, or known
to the Receiving Party, before receipt under this Agreement and which was not previously
acquired under an obligation of confidentiality; or
1.3.2.4 is legitimately obtained at any time by the Receiving Party from a third party without
restrictions in respect of disclosure or use;
1.3.2.5 or the Receiving Party can demonstrate to the satisfaction of the Disclosing Party, has
been developed independently of its obligations under this Agreement and without access
to the Confidential Information.
1.4 „Purpose‟ means pursuing the evaluations, discussions, negotiations and execution between the
Parties in respect of the business opportunity as defined in paragraph (i) of the Background section.
1.5 „Affiliate‟ means any legal entity which, at the time of disclosure to it on any Confidential
Information, is directly or indirectly controlling, controlled by or under common control with any of
the Parties.
2.1 In consideration of the disclosure of Confidential Information by the Disclosing Party to the
Receiving Party solely for the Purpose, the Receiving Party undertakes not to disclose Confidential
Information to any third party, unless in accordance with Clause 4.
2.2 In addition to the undertaking in Clause 2.1, the Receiving Party shall be liable for:
2.2.1 any loss, theft or other inadvertent disclosure of Confidential Information, and
2.2.2 any unauthorized disclosure of Confidential Information by persons (including, but not limited to,
present and former employees) or entities to whom the Receiving Party under this Agreement has
the right to disclose Confidential Information, except where, the Receiving Party has used the same
degree of care in safeguarding such Confidential Information as it uses for its own Confidential
Information of like importance and in no event less than a reasonable degree of care; and upon
becoming aware of such inadvertent or unauthorized disclosure, the Receiving Party has promptly
notified the Disclosing Party thereof and taken all reasonable measures to mitigate the effects of
such disclosure and to prevent further disclosure.
2.3.1 any information known only to a few people to whom it might be of commercial interest and
not generally known to the public, is not public knowledge;
2.3.2 a combination of two or more parts of the Confidential Information is not public knowledge merely
because each part is separately available to the public.
2.4 The Receiving Party acknowledges the technical, commercial and strategic value of the Confidential
Information to the Disclosing Party and understands that unauthorized disclosure of such
Confidential Information will cause irreparable harm and significant injury to the Disclosing Party.
The Receiving Party is entitled to use the Confidential Information but only for the defined Purpose under
this Agreement.
4.1 The Receiving Party may disclose in confidence Confidential Information to any of its Affiliates and
employees, in which event the Affiliate and employee shall be entitled to use the Confidential
Information but only to the same extent the Receiving Party is permitted to do so under this
Agreement. The Receiving Party agrees that such Affiliates or employees are subject to
confidentiality obligations no less restrictive than those of this Agreement.
4.2 The Receiving Party shall limit the dissemination of Confidential Information of its Affiliates and
employees having a need to receive such information to carry out the Purpose.
4.4 Notwithstanding Clause 2.1, the Receiving Party shall not be prevented from disclosing Confidential
Information, where (i) such disclosure is in response to a valid order of a court or any other
governmental body having jurisdiction over this Agreement, or (ii) such disclosure is otherwise
required by law, provided that the Receiving Party, to the extent possible, has first given prior
written notice to the Disclosing Party and made reasonable efforts to protect the Confidential
Information in connection with such disclosure.
5.1 The Receiving Party shall not be entitled to copy or otherwise reproduce or duplicate samples,
models, computer programs, drawings, documents or other instruments furnished by the Disclosing
Party hereunder and containing Confidential Information, unless and to the extent it is necessary for
the Purpose.
5.2 All samples, models, computer programs, drawings, documents and other instruments furnished
hereunder and containing Confidential Information shall remain the Disclosing Party‟s property.
5.3 At any time upon request from the Disclosing Party or upon the conclusion/ rejection of the Purpose
or expiry of this Agreement, the Receiving Party, at its own cost, will return or procure the return,
promptly and in any event within 14 days of receipt of such request, of the originals as well as each
and every copy/reproduction of Confidential Information given by the Disclosing Party, and satisfy
the Disclosing Party that it no longer holds any further Confidential Information.
Except as provided in Clause 4.0, each Party agrees that it will not, without the other Party‟s prior written
approval, disclose to any third party the fact that the Parties are discussing the business opportunity. The
Parties acknowledge that the provisions of this Agreement shall apply in respect of the content of any such
discussions/negotiations. The undertaking set forth in this Clause 6.0 shall survive the termination of this
Agreement.
7.1 This Agreement shall come into force from the Effective Date. The provisions of this Agreement
shall, however, apply retroactively to any Confidential Information, which may have been disclosed
in connection with discussions and negotiations regarding the business opportunity prior to the
Effective Date.
7.2 This Agreement shall remain in force for eight (8) years from the Effective Date, except to the extent
this Agreement is superseded by stipulations of the Contemplated Agreement.
7.3 The rights and obligations of each Party with respect to all Confidential Information received
under this Agreement, shall survive expiration or termination of this Agreement and shall remain in
All Confidential Information and all patent, copyright, trade secret, trademark and other intellectual
property rights therein, shall remain the exclusive and sole property of the Disclosing Party. The Receiving
Party shall not be construed to be granted any license or having obtained any implied rights by reason of
this Agreement, except the limited right to review such Confidential Information solely for the purposes of
determining whether to enter into and further carry out the defined business opportunity.
Each Party agrees not to reverse engineer, disassemble or decompile the Confidential Information received
from the other Party, pursuant to this Agreement.
Nothing in this Agreement shall obligate either Party to enter into any further Agreements.
10.0 Amendments
Any amendment to this Agreement shall be agreed in writing by both Parties and shall refer to this
Agreement.
11.0 Severance
If any term or provision in this Agreement is held to be illegal, invalid or unenforceable, in whole or in
part, under any enactment or rule of law, such term or provision or part shall, to that extent, be deemed not
to form part of this Agreement, but the validity and enforceability of the remainder of this Agreement shall
not be affected.
This Agreement shall be governed by and construed in accordance with the laws of India and in any dispute
arising out of or relating to this agreement, the Parties submit to the exclusive jurisdiction of the Courts
situated at Delhi, India.
13.0 General
13.1 Each Party agrees to comply with all applicable Laws and Regulations including but not limited to
those relating to export and re-export of technical data documentation and/or providing insofar as
they relate to the information disclosed under this Agreement.
13.2 The Disclosing Party warrants that it has all necessary rights to lawfully disclose the Confidential
Information and the Confidential Information has not been provided in breach of any other
agreement with a third party. The Disclosing Party shall indemnify the Receiving Party against all
liabilities for third party claims in this regard.
13.3 With reasonable prior written notice, the Disclosing Party may audit the use of the disclosed
Confidential Information under this Agreement at the Receiving Party‟s premises. The Receiving
Party agrees to co-operate with the Disclosing Party during such audit and to provide reasonable
assistance and access to the sought information.
13.5 Neither Party shall assign this Agreement without the written express permission of the other Party.
13.6 In the event of a breach or threatened breach by the Receiving Party of any provisions of this
Agreement, the Disclosing Party, in addition to and not in limitation of any other rights, remedies or
damages available to the Disclosing Party at law, in equity or otherwise, shall be entitled to a
temporary restraining order / preliminary injunction in order to prevent or to restrain any such breach
by the Receiving Party, or by any or all persons directly or indirectly acting for, on behalf of, or with
the Receiving Party.
13.7 All the disputes/differences between the Parties under this Agreement, shall be resolved through
mutual discussions/re-conciliation in good faith, failing which, these shall be settled as per
provisions of Arbitration and Conciliation Act, 1996, as amended from time to time.
IN WITNESS whereof this Agreement was duly executed by the duly authorized representatives of the Parties on
the day and year first above written.
Name : Name :
Title : Title :
Witness:
1) 1)
2) 2)
ALL
Excise Sales Tax / Freight, Forwarding,
Inclusive Price
Duty VAT/CST Packing & Insurance
other
NET
Discount
charges
(15-16)
Any
all levies & charges)
Item Description
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
2. Installation and
commissioning charges
Inclusive Price
Duty VAT/CST Packing & Insurance
other
NET
Discount
charges
(15-16)
Any
all levies & charges)
Item Description
Amt
Make Model
Amt % Amt. % Amt.
% %
QTY
No
Sl.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Sl. Item Unit Price AMC for 2nd AMC for 3rd AMC for 4th AMC for 5th Total CAMC COST
Description (Exclusive Year Year Year Year for 4 years (inclusive
of Taxes) of all taxes)
1.
2.
3.
4.
5.
NOTE:
1. No other price format shall be entertained. Commercial Bid shall be summarily rejected incase the above format is not explicitly followed.
Incase additional break-up needs to be given the same may be explained in a separate sheet. Separate sheets may be enclosed for price bid.
2. Price of CRITICAL SPARES to be quoted SEPARATELY. The same shall not be part of commercial price comparison.
3. The Terms & Condition of the AMC Agreement shall be as per Annexure - XII
Bidder/SI should quote charges for 24x7x365 considering 3 shifts in a day. They should also quote the breakup cost per engineer per shift per
month in column B in the following table. Depending upon the actual number of engineers required in different shifts, the total cost for
managed O&M services shall be calculated and considered for determining the lowest bidder
Sl. Item Description Unit Rate Qty Unit Rate In INR Taxes per Total in INR
No. In INR Per ( Per Person Per unit F=(C*(D+E)
Person Per Shift Month for In INR )*36
Per Month 24x7x365
considering 3 shifts
per day )
(A) (B) (C) (D) (E) (F)
Cost of Personnel as per In words In words In words In words
Scope of Work and SLA In figures 01 person In figures In figures In figures
for Five years per shift
BETWEEN
The Centre for Development of Telematics (C-DOT) (hereinafter referred to as “the Purchaser”) which expression shall unless repugnant
to the context or meaning thereof mean and be deemed to include its authorized agents, representatives and permitted assigns of the First Part.
AND
The Party ___________ (hereinafter referred to as “the Agency (AGENCY)”) which expression shall unless repugnant to the context or
meaning thereof mean and be deemed to include their successors and permitted assigns having its registered office at __________ of the
Second Part.
WHEREAS
(a) The Purchaser had invited Tenders vide their Tender _____ (hereinafter referred to as „Tender Document‟) for “Appointment of an
agency for Design, Site Preparation, Supply, Installation, Testing, Commissioning, Operations and Maintenance of Basic
Infrastructure for the establishment of a Data Centre on Turnkey basis at C-DOT at Bangalore
(b) The AGENCY had submitted its proposal dated _______ (hereinafter referred to as the „Tender‟) for the provision of such services in
accordance with its proposal as set out in its Tender and in accordance with the terms and conditions of the Tender and this Contract.
(c) The Purchaser has agreed to appoint the AGENCY for the provision of such services and the AGENCY has agreed to provide services as
are represented in the Tender, including the terms of this Contract, the Schedules attached hereto and in accordance with the terms of the
Tender, and in terms of the discussions, negotiations and clarifications in relation to the implementation of the scope of work.
(d) In consideration of the foregoing and the mutual covenants and promises contained herein and other good and valuable consideration the
receipt and adequacy of which is hereby acknowledged, the parties intending to be bound legally.
1. In this Agreement words and expressions shall have the same meanings as are respectively assigned to them in the General Conditions of
Contract referred to.
2. The following documents shall be deemed to form and be read and construed as part of this Agreement viz:
3. In consideration of the payments to be made by the Purchaser to the AGENCY as hereinafter mentioned, the AGENCY hereby covenants
with the Purchaser to provide the Services and to remedy defects therein in conformity in all respects with the provisions of the Contract.
4. The Purchaser hereby covenants to pay the AGENCY in consideration of the provision of the Services and the remedying of defects
therein, the Contract Price or such other sum as may become payable under the provisions of the Contract at the times and in the manner
prescribed by the Contract.
IN WITNESS whereof the parties hereto have caused this Agreement to be executed in accordance with their respective laws the day and year
first above written
The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be
provided by the Agency to C-DOT for the duration of this contract.
The Agency and C-DOT shall maintain a monthly contact to monitor the performance of the services being provided by the Agency and
the effectiveness of this SLA
1 Definitions
For purposes of this Service Level Agreement, the definitions and terms as specified in the contract along with the following terms shall
have the meanings set forth below:
"Availability" shall mean the time for which the services and facilities offered by the Agency are available for conducting operations
from the equipment hosted in the Data Centre.
“Downtime” is the time the services and facilities are not available to C-DOT and excludes the scheduled outages planned in
advance for the Data Centre.
The Agency will provide following services for Site Preparation & Supply, Installation, Maintenance and Operations of basic
Infrastructure for the establishment of C-DOT Data Centre at the proposed site.
Site Preparation of the proposed Data Centre in terms of the civil, electrical and mechanical work required to build the Data Centre.
Supply, installation and setting up of the necessary basic Infrastructure (State of art UPS,DG sets, Air-conditioning system, Closed
Loop Cooling (CLC), Fire management, Lighting system, Fire Detection and Control system, cabling, etc.).
Supply, installation and setting up of the physical security like CCTV surveillance systems.
Six years on-site maintenance of all the equipments and their components supplied in setting up the basic infrastructure in the
proposed Data Centre.
Onsite support for Data Centre Infrastructure Operations on 24*7*365 basis by qualified engineers/ personnel for a period of five
years to ensure 99.98% availability.
The exact scope and boundaries of services provided as part of this Contract Agreement are detailed in Section VIII - Scope of Work and
annexure therein of this tender.
The following measurements and targets shall be used to track and report performance on a regular basis. The targets shown in the
following table are applicable for the duration of the contract.
Commencement of Work
1. Team mobilization and The Bidder is expected to mobilize the team for For Bidder related services Termination of the
commencement of work commencement of work for this project. : Within 15 calendar days Contract
from the date of Contract
For Bidder related services, commencement of work
would mean reporting of Bidder resources at the
designated C-DOT locations for the project.
Measurement
S.No Measurement Definition Target Impact Penalty
Interval
1. Power Availability Quarterly >= 99.98% 26 minutes No Penalty
Availability = {1-
[(Downtime) Continuous 5% of the
/ (Total downtime quarterly
Time – for more electricity
Maintenance than 10 charges
Time)]}*100 minutes
>= 99.97% <= 39 5% of the
Availability to < 99.98% minutes to quarterly
of Power > 26 electricity
will be minutes of charges
measured downtime
upto the
>= 99.96% <= 52 10% of the
socket level
to < 99.97% minutes to quarterly
in the
> 39 electricity
equipment
minutes of charges
room that
availability
Measurement
S.No Measurement Definition Target Penalty
Interval
1. Resolution “Resolution Quarterly 100% calls to No Penalty
Time Time”, means time be resolved
taken by the within 180
Agency staff to minutes
troubleshoot and
Unresolved call 0.01% of the
fix the problem
quarterly
from the time the
service
call has been
charges for
logged at the
every 180
Helpdesk till the
minutes of
time the problem
delay on an
has been fixed.
incremental
basis for
every
unresolved
call.
Measurement
S.No Measurement Definition Target Penalty
Interval
1. Submission of The Agency shall Quarterly Report for the No Penalty
MIS Reports submit the MIS previous
reports as defined quarter shall
in Section VIII : be submitted
Scope of Work by the 5th of
the next
quarter
Delay beyond 0.1% of the
the date of quarterly
submission service
charges for
every day‟s
delay on an
incremental
basis.
4.1 General
Issue Management process provides for an appropriate management structure towards orderly consideration and resolution of business
and operational issues in the event of a quick consensus not reached between C-DOT and Agency.
Implementing such a process at the commencement of services shall significantly improve the probability of successful issue
resolution. It is expected that this pre-defined process will only be used on an exception basis if issues are not resolved at operational
levels.
5.1 General
It is acknowledged that this SLA may change as C-DOT‟s business needs evolve over the course of the contract period. This
document also defines the following management procedures:
Any changes to the levels of service provided during the term of this Agreement will be requested, documented and negotiated in good
faith by both parties. Either party can request a change. Changes will be documented as an addendum to this SLA and, subsequently,
the Contract.
If there is any confusion or conflict between this document and the Contract, the Tender and its addenda, the Contract will supersede.
The Agency shall maintain and distribute current copies of the SLA document as directed by C-DOT. Additional copies of the current
SLA will be made available at all times to authorized parties.
6.1 Agency
Agency is responsible for executing this contract and delivering the services, while maintaining the specified performance targets.
Agency shall take immediate action to identify problems and follow up with appropriate action to fix them as quickly as possible
6.2 C-DOT
C-DOT is responsible for:
a. the Agency has failed to perform any instructions or directives issued by the Purchaser which it deems proper and necessary to execute the
scope of work under the Contract, or
b. the Agency has failed to adhere to any of the key performance indicators as laid down in the Key Performance Measures / Contract, or if
the Agency has fallen short of matching such standards/targets as the Purchaser may have designated with respect to any task necessary for
the execution of the scope of work under this Contract. The above mentioned failure on the part of the Agency may be in terms of failure to
adhere to timelines, specifications, requirements or any other criteria as defined by the Purchaser;
c. the Agency has failed to remedy a failure to perform its obligations in accordance with the specifications issued by the Purchaser, despite
being served with a default notice which laid down the specific deviance on the part of the Agency to comply with any stipulations or
standards as laid down by the Purchaser; or
d. the Agency/Agency‟s Team has failed to conform with any of the Service/Facility Specifications/standards as set out in the scope of work
of this Tender document or has failed to adhere to any amended direction, modification or clarification as issued by the Purchaser during the
term of this Contract and which the Purchaser deems proper and necessary for the execution of the scope of work under this Contract
e. the Agency has failed to demonstrate or sustain any representation or warranty made by it in this Contract, with respect to any of the terms
of its Bid, the Tender and this Contract
f. There is a proceeding for bankruptcy, insolvency, winding up or there is an appointment of receiver, liquidator, assignee, or similar official
against or in relation to the Agency.
g. The Agency/Agency‟s Team has failed to comply with or is in breach or contravention of any applicable laws.
Where an Event of Default subsists or remains uncured the Purchaser may/shall be entitled to:
Impose any such obligations and conditions and issue any clarifications as may be necessary to inter alia ensure smooth continuation
of Services and the project which the Agency shall be obliged to comply with which may include unilateral re-determination of the
consideration payable to the Agency hereunder. The Agency shall in addition take all available steps to minimize loss resulting from
such event of default.
The Purchaser may, by a written notice of suspension to the Agency, suspend all payments to the Agency under the Contract, provided that
such notice of suspension:
ii. Shall request the Agency to remedy such failure within a specified period from the date of receipt of such notice of suspension by
the Agency
Where the Purchaser deems necessary, it shall have the right to require replacement of any of the Agency‟s sub-contracors / vendors
with another suitable member. The Agency shall in such case terminate forthwith all their agreements/contracts other arrangements
with such member and find of the suitable replacement for such outgoing member with another member to the satisfaction of the
Purchaser, who shall execute such Contracts with the Purchaser as the Purchaser may require. Failure on the part of the Agency to find
a suitable replacement and/or terminate all agreements/contracts with such member, shall amount to a breach of the terms hereof and
the Purchaser in addition to all other rights, have the right to claim damages and recover from the Agency all losses/ or other damages
that may have resulted from such failure.
Invoke the Performance Bank Guarantee and other Guarantees furnished hereunder, enforce the Deed of Indemnity, recover such
other costs/losses and other amounts from the Agency may have resulted form such default and pursue such other rights and/or
remedies that may be available to the Purchaser under law.
7.3 Termination
The Purchaser may, terminate this Contract in whole or in part by giving the Agency a prior and written notice indicating its intention to
terminate the Contract under the following circumstances:
a. Where the Purchaser is of the opinion that there has been such Event of Default on the part of the Agency which would make it
proper and necessary to terminate this Contract and may include failure on the part of the Agency to respect any of its
commitments with regard to any part of its obligations under its Bid, the Tender or under this Contract.
b. Where it comes to the Purchaser‟s attention that the Agency (or the Agency‟s Team) is in a position of actual conflict of interest
with the interests of the Purchaser, in relation to any of terms of the Agency‟s Bid, the Tender or this Contract
c. Where the Agency‟s ability to survive as an independent corporate entity is threatened or is lost owing to any reason whatsoever,
including inter-alia the filing of any bankruptcy proceedings against the Agency, any failure by the Agency to pay any of its dues
to its creditors, the institution of any winding up proceedings against the Agency or the happening of any such events that are
adverse to the commercial viability of the Agency. In the event of the happening of any events of the above nature, the Purchaser
shall reserve the right to take any steps as are necessary, to ensure the effective transition of the project to a successor
agency/service provider, and to ensure business continuity
e. Termination for Convenience: The Purchaser, may, by prior written notice sent to the Agency at least 6 months in
advance, terminate the Contract, in whole or in part at any time for its convenience. The notice of termination shall specify
that termination is for the Purchaser‟s convenience, the extent to which performance of work under the Contract is
terminated, and the date upon which such termination becomes effective.
The Agency may, subject to approval by the Purchaser, terminate this Contract before the expiry of the term by giving the
Purchaser a prior and written notice at least 12 months in advance indicating its intention to terminate the Contract.
In the event of termination of this contract due to any cause whatsoever, the Agency may be blacklisted and the empanelment
with stand cancelled effective from the date of termination of this contract.
In the event of termination of this Contract due to any cause whatsoever, [whether consequent to the stipulated Term of the
Contract or otherwise] the Purchaser shall be entitled to impose any such obligations and conditions and issue any clarifications as
may be necessary to ensure an efficient transition and effective business continuity of the project which the Agency shall be
obliged to comply with and take all available steps to minimize loss resulting from that termination/breach, and further allow and
provide all such assistance to the Purchaser and/or the successor agency/service provider, as may be required, to take over the
obligations of the erstwhile Agency in relation to the execution/continued execution of the scope of this Contract.
Where the termination of the Contract is prior to its stipulated term on account of a Default on the part of the Agency or due to the
fact that the survival of the Agency as an independent corporate entity is threatened/has ceased, or for any other reason,
whatsoever, the Purchaser through unilateral re-determination of the consideration payable to the Agency shall pay the Agency
for that part of the Services which have been authorized by the Purchaser and satisfactorily performed by the Agency up to the
date of termination. Without prejudice any other rights, the Purchaser may retain such amounts from the payment due and payable
by the Purchaser to the Agency as may be required to offset any losses caused to the Purchaser as a result of any act/omissions of
the Agency. In case of any loss or damage due to default on the part of the Agency in performing any of its obligations with
regard to executing the scope of work under this Contract, the Agency shall compensate the Purchaser for any such loss, damages
Nothing herein shall restrict the right of the Purchaser to invoke the Bank Guarantee and other Guarantees furnished hereunder,
enforce the Deed of Indemnity and pursue such other rights and/or remedies that may be available to the Purchaser under law.
The termination hereof shall not affect any accrued right or liability of either Party nor affect the operation of the provisions of
this Contract that are expressly or by implication intended to come into or continue in force on or after such termination
10 The “moving party” should promptly notify the other party that management escalation will be initiated
13 Acceptance of SLA
IN WITNESS WHEREOF, the parties hereto have caused this Service Level Agreement vide Tender No. C-DOT/DATA
CENTER/Dated to be executed by their respective authorized representatives.
_________________Agency ______________C-DOT