Beruflich Dokumente
Kultur Dokumente
Olivier Robin
October 22th, 2014
23 Oct 2014
Today’s Agenda
Commitment
&
Common Way
3 FSSC - Olivier Robin, CO-QM, Nestlé 23 Oct 2014
Quality and Food Safety are an integral part of the
Nestlé Business Principles
Nestlé Corporate
Business Principles
Quality Policy
Quality attributes
23 Oct 2014
2009… 2014
“It is is quality that drives Trust”
Quality Culture
Structure
&
Empowerment
13 FSSC - Olivier Robin, CO-QM, Nestlé 23 Oct 2014
One set of mandatory standards to consistently apply
of what we know and have to comply with
GENERAL SPECIFIC
Insufficient CB competence CB with lack of understanding of
‒ Auditor (TPA) skills, knowledge & cultural differences
behaviours ‒ CB sent auditors from India to
audit factories in North America
Poor CB performance
‒ Numerous delays to get FSSC CB put Nestlé at commercial risk
22000 accreditation as not accepted by key customers
‒ Poor account management with
insufficient auditors, incorrect
visas leading to inability to travel,
late reports, etc
We have (re)established
‒ Rules for “rights” and “duties”
‒ Common metrics
‒ Twice a year performance reviews
Standardize Standards
- Suggest to have one integrated standard for 22000,
14000, 18000, etc. (e.g. PAS 99)
0 defect,
0 quality issue,
0 complaint,
0 miss,
0 waste
Simplification
Standardization
Harmonization