FACTORS AFFECTING BUSINESS OPERATIONS IN RALPH

INTERNET CAFÉ

By:

Ralph Christian C. Javier

PASIG CATHOLIC COLLEGE

2017
 Chapter 1

THE PROBLEM AND ITS BACKGROUND

Introduction

Internet cafe or cyber cafe is a place where people can get connected to the

Internet while eating or have a cup of coffee using publicly accessible computer. While

the main activity in the cyber cafe is the Internet, such as email, newsgroup and web

site surfing, other applications usually available are office suite to type document,

spreadsheet, games, such as online games and other utilities such as printing service,

scanning and digital photo service. Some internet cafes also sell computer accessories

and computer related stuffs. People may have their food and drink at the computer table

or at separate tables provide by the cafe. Modern cyber cafe also have wireless

connection in their local area networking (LAN), where people can bring their own lap

top and get connected to the Internet by paying a small fee.

Ralph Internet Café, also known as a cyber cafe, is a place which provides

Internet access to the public, usually for a fee. These business usually provides snacks

and drinks , hence the cafe in the name. the fee for using a computer is usually charged

as a time-based rate. Putting up Internet Café is not easy , because you need to find a

good location and you have to invest a big capital. You also need to find low cost but

good quality materials to operate your business.

Internet Café play an important role in providing computer facilities and Internet

access besides improving ICT literacy among the communities in Malaysia, especially
to those who do not have computer at home. Though the establishments of internet café

bring various advantages particularly from the business and the academic views, it also

contributes to ethical problems regarding ICT services usage. The ultimate aim of the

study is to develop a framework for an ethical usage of ICT services at internet café.

This study used quantitative and case study research approaches, where the first part

involved a survey method to determine the variables that influence the user's behavioral

intention on unethical usage of ICT services at internet café. The units of analysis are

internet café operators, internet café users, regulatory bodies, parents and community.

The second part used a case study approach to further examine the effectiveness of the

control mechanism through the implementation of monitoring software.

The performance of a computer is a dependent on how well it works together as

a whole, it is important to know the factors that affect business operations because it

will have an impact on how well and profitable your business is going to be. Knowing

these things will let you understand that every aspect and every decision will make will

be able to give you advantage toward your competitors. Having all this information

gatherd will give the business an edge because you will be able to know what you

should and shouldn’t do in regards with the business. Acquiring of customer is the most

important thing specially when starting a business that’s why you should give them the

best service. Maximization of profit and having less cost will help the business to

expand in the future.

Thus ,Internet café is my main topic of my studies because computer use was so

high, people off all ages uses computers; students for their assignments and projects,

employees for their paper works and research, and of gamers for their fun and leisure,
there will always be a profit in the business of internet shops. Every customer will

choose a shop that will give them a service that have high speed internet connection,

search engine that will not pop randomly because it will just irritate the customers and

they want a café that will give them more access to shared databased.

Significance of the Study

The result of this study have important implication in the field of entrepreneurship

in identifying the factors affecting the business operations of Ralph Internet Café.

The findings of this study may be beneficial to the following groups and

individuals:

Internet Café Owners.This study will provide them knowledge and skills in

improving their business operation and to

Students.They will be satisfied in the performance of computer units, they will be

motivated to use computers, based on their needs.

Online Entrepreneurs.The results help will them improved their services to their

customers, thus, making their business progress.

Future Entrepreneurs.They will gain an understanding on how to manage their

computer units effectively, in internet café business.

Theoretical Framework
 This study used Theory of Planned Behavior as the theoretical framework of the

study. In order to examine the behavioral intention of internet cafe users, an additional

variable known as external factor has been added in the conceptual framework of this

study. The result of this study found that attitude, subjective norms, perceived

behavioral control and external factors have a significant relationship with behavioral

intention of cyber cafe users. Experience, individual rights, peers, teachers, close

friends, CC TV, lighting in the cyber cafe and noise in the internet cafe are proven to

have influenced behavioral intention of internet cafe users to perform their actions.

Based on the findings, a framework for an ethical usage of ICT services was developed.

This framework could be used by internet cafe operators, authorities, and policy makers

in planning and implementing any strategies and policies for internet cafe operation in

Malaysia. ( Theory of Planned Behavior).

Conceptual Framework

Independent Variable Dependent Variable

Factors Affecting Computer Units

 Internet Connection Performance of Computer

 Search Engine Units
 Access to Shared date base

Proposed maintenance
management program

Statement of the Problem

 The study attempt to determine the factors affecting the performance of computer

units in Ralph Internet Café.

This study will answer the following question:

1. What are the factors affecting the performance of the computer units with regards to

the following:

1.1 Internet Connection

1.2 Search Engine

1.3 Access to shared database

2. What is the performance of computer units?

3.Based on the result of the study, what are the maintenance management program

may be proposed?

Assumption

In the Internet Café Business you will encounter different problems that will affect

the computer performance.

Scope,Delimitation and Limitation of the Study

This study focused on the factors affecting performance of computer units in

Ralph Internet Café. It was conducted within the months of January to April of 2017.

Students belonging to the pilot section of Antonio C. Esguerra Memorial National High
School in Lupang Arenda Barangay Sta Ana Taytay, Rizal were the respondents of this

study.

Definition of Terms

Search Engine. A program that searches for and identifies items in a database that

correspond to keywords or characters specified by the user, used especially for finding

particular sites on the World Wide Web.

Database. A structured set of data held in a computer, especially one that is accessible

in various ways.

Performance. The accomplishment of a given task measured against present known

standards of accuracy , completeness,cost ,and speed.

Computer. An electronic device for storing and processing data, typically in binary
form, according to instructions given to it in a variable program.

Maintenance. The process of maintaining or preserving someone or something, or the

state of being maintained.

Program. A planned series of future events, items, or performances.

Cyber Café. A cafe that offers Internet access on computers that it owns, or via Wi-Fi
on patrons' computers.

Online Service. Provide an infrastructure in which subscribers can communicate with

one another, either by exchanging e-mail messages or by participating in online
conferences forums.

Chapter 2
 Review Related Literature

This chapter presents the review of related literature and studies which is

composed of the foreign literature and studies, the local literature and studies and the

synthesis. The researchers prefer the following literature and study because of their

simplicity and relevance to the present study.

Performance of Computer Units

Fast, inexpensive computers are now essential to numerous human endeavors.

But less well understood is the need not just for fast computers but also for ever-faster

and higher-performing computers at the same or better costs. Exponential growth of the

type and scale that have fueled the entire information technology industry is ending. 1 In

addition, a growing performance gap between processor performance and memory

bandwidth, thermal-power challenges and increasingly expensive energy use, threats to

the historical rate of increase in transistor density, and a broad new class of computing

applications pose a wide-ranging new set of challenges to the computer industry.

Meanwhile, societal expectations for increased technology performance continue apace

and show no signs of slowing, and this underscores the need for ways to sustain

exponentially increasing performance in multiple dimensions. The essential engine that

has met this need for the last 40 years is now in considerable danger, and this has

serious implications for our economy, our military, our research institutions, and our way

of life. (Millett , 2011).

 Because of increasing demand in computer I decided to put up a computer shop

that will help to sustain the needs of the customers, a shop that will offer a fast and high

performing computer with expensive price. Computers offer a number if advantages,

including giving users the ability to quickly and easily store and process data, allowing

for the digitization of things like photographs, music, movies, and books. When

connected to the Internet, computers allow users to near-instantly communicate with

people all over the world and to access a vast amount of information, resources, and

entertainments. Computers are also invaluable in running programs designed to aid in

research of all kinds. Its ability for communication and storing data would represent

another advantage. If connected to the internet, its ability to obtain resources would be

another attribute. With this advantage computer café can help generate higher sales

and profits for businesses via a company website. Many businesses now operate online

and around the clock to allow customers from around the worlds to shop for their

products and services.

Internet Café

Internet cafes, or cybercafes, are places that have computers available, usually for a

fee, that you can use to go online. Internet cafes can be set up in actual eating/drinking

establishments, cruise ships, or other types of locations. Besides using the computer

workstation, you may also be able to print or scan documents, depending on the

Internet cafe.
Internet cafes are particularly useful for traveling, as they're pretty common in many

countries, you don't have to have a computer with you (as opposed to using a wi-fi

hotspot), and using an Internet cafe can be inexpensive if you're only renting the

computer to check email, share digital photos, or use VoIP for short periods of time.

In many countries where computers and Internet access are not widely available or

affordable, Internet cafes also provide the local population Internet benefits.

Finding and Using an Internet Cafe

There are a few global cybercafe directories that can help you find an Internet cafe near

your destination. Be sure to check in advance with the Internet cafe for their rates and

service availability.

Other tips for using Internet cafes:

 Bring along a USB flash drive with your portable programs, settings, and

documents. The good thing about this method is you can have all your data with

you but when you uplug the USB flash drive, none of your information remains on

the computer. Make sure the USB flash drive has antispyware and antivirus

installed on it.

 If you don't use the USB flash drive method (or if the Internet cafe managers

don't allow you to plug it in due to security reasons), make sure you sign out of all

websites before your session ends. You don't want to leave behind any personal

information at all.
  It would be best to avoid logging on to websites that contain sensitive data like

your bank account information, if at all possible!

 If you have technical difficulties on the computer, talk to a manager and switch

workstations (it'll be a lot faster than waiting for tech support). (Pinola ,2017)

Factors Affecting Computer Performance

Both your computer components and the maintenance you perform on it affect

how well it performs. However, it's also important to consider that one outdated or

damaged part in an otherwise high-performing computer can prevent the other parts

from working to their maximum potential. Keeping your computer updated, free of

viruses and in good condition will help you get the best possible performance out of the

machine.

Hard Disks

Your hard disks store all of the data on your computer, from program files to

documents or photos. The space available on the hard drive doesn't have a very large

affect on the computer's performance, but the read and write speed do. A hard disk that

spins at 7200RPMs will be able to process data much more quickly than a hard disk that

spins at 5200RPMs. Solid state hard drives are a type of flash memory that doesn't rely

on moving parts, making them faster than standard spinning hard disks.
Processor Speed

The processor determines how fast your machine can run. Faster processors are

better for applications like gaming and video editing, because they can quickly get data

from your computer hardware to your monitor. Processors with more than one core will

also improve a computer's performance because they can perform multiple tasks at the

same time.

Installed Memory

The amount and type of memory you have installed in your computer determines

how much data can be processed at once. Faster memory and a larger amount of RAM

will make your computer perform more quickly. Attempting to use an application that

overloads the RAM will give you significantly slower speeds.

Video Processing Components

Some computers have the video processing hardware on the motherboard, while

others have a standalone video card. Generally, computers with a standalone graphical

processing unit (GPU) are better at displaying complex images and video than

computers with a GPU on the motherboard. Your video card partially determines which

software you can run and how smoothly it works.

Maintenance

Even a computer made of the latest, best components still requires maintenance.

It's important to install updates, keep the computer free of malware and perform regular

upkeep. Updates from the operating system manufacturer and any hardware or

software updates can help the computer run better or fix problems. Malware slows your

computer down and can expose you to identity theft. An anti-virus program and regular

scans will help you avoid those issues. Make sure to defragment your computer, clean

up old files and shut it down regularly. Doing these things will help keep your system

working quickly. ( Techwalla, 2001)

Related Readings

Internet user shall not be allowed to access nudity, sexual activity, and

aggressive violence (unless it is an essential part of any educational requirement in

school). Whenever possible, the Internet café establishment shall install filtering

software that shall inhibit all Internet users’ access to pornographic websites.

These are just some of the very stringent regulatory provisions of an Ordinance recently

enacted by the Benguet Provincial Board prescribing guidelines and regulations of the
operation and service of Internet cafés and other similar establishments within the

province.

An Internet café establishment which violates the provisions of the Ordinance shall face

the cancellation of its business permit and license and an imprisonment of the owner for

six months to one year and a fine from 500 to 5,000 pesos.

If the violator is a government employee or official, an administrative case shall be file

against the person and shall be subjected to penalties ranging from suspension to

dismissal.

Known as the “Child-Friendly Internet Café Ordinance”, it embodies the provincial

government’s “role in protecting children against abuse, exploitation and violence, in all

forms and means, including violence against children in cyberspace, brought about by

the use and access of the Internet through Internet cafés and other establishments.”

The Ordinance seeks to affirm the province of Benguet duty to promote, protect and

safeguard the survival, the development, protection and participation rights of all

children, consistent with the Convention on the Rights of the Child and the Philippine

National Strategic Framework for Plan Development for Children.

Under the said provincial ordinance, a child Internet user (anyone below 18 years old)

shall not be allowed to use the services of an Internet café during regular school hours

for on-line or network gaming, e-mail, chat or any other service, unless permission is

given by a duly-authorized representative of the school, parent or guardian.

(Quintos,2009).
 Be it enacted by the Senate and House of Representatives of the Philippines in

Congress assembled:

Section 1. Short Title. – This Act shall be known as the “Anti-Child Pornography Act

of 2009.”

Section 2. Declaration of Policy. – The State recognizes the vital role of the youth in

nation building and shall promote and protect their physical, moral, spiritual, intellectual,

emotional, psychological and social well-being. Towards this end, the State shall:

(a) Guarantee the fundamental rights of every child from all forms of neglect, cruelty and

other conditions prejudicial to his/her development;

(b) Protect every child from all forms of exploitation and abuse including, but not limited

to:

(1) the use of a child in pornographic performances and materials; and

(2) the inducement or coercion of a child to engage or be involved in pornography

through whatever means; and

(c) Comply with international treaties to which the Philippines is a signatory or a State

party concerning the rights of children which include, but not limited to, the Convention

on the Rights of the Child, the Optional Protocol to the Convention on the Rights of the

Child of the Child on the Sale of Children, Child Prostitution and Child Pornography, the

International Labor Organization (ILO) Convention No.182 on the Elimination of the

Worst Forms of Child Labor and the Convention Against Transnational Organized

Crime.

A number of laws are derived which establish relationships between

throughput, response time, device utilization, space-time products and various other

factors related to computer system performance. These laws are obtained through the

operational method of computer system analysis. The operational method, which is

formally introduced in this paper, differs significantly from the conventional stochastic

modeling approach and is based on a set of concepts that correspond naturally and

directly to observed properties of real computer systems. The operational laws

presented in this paper apply with complete precision to all collections of observational

data, and they are similar to fundamental laws found in other areas of engineering and

applied science. (Buzen,1976).

Related Studies

internet cafe play an important role in providing computer facilities and Internet

access besides improving ICT literacy among the communities in Malaysia, especially

to those who do not have computer at home. Though the establishments of internet cafe

bring various advantages particularly from the business and the academic views, it also

contributes to ethical problems regarding ICT services usage. (Zukarnain, 2011)