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com

ISCOM HT803G-W (Z)

User Manual
(Rel_01)
Raisecom Technology Co., Ltd. provides customers with comprehensive technical support and services. For any
assistance, please contact our local office or company headquarters.
Website: http://www.raisecom.com
Tel: 8610-82883305
Fax: 8610-82883056
Email: export@raisecom.com
Address: Raisecom Building, No. 11, East Area, No. 10 Block, East Xibeiwang Road, Haidian District, Beijing,
P.R.China
Postal code: 100094

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Notice
Copyright © 2014
Raisecom
All rights reserved.
No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in Writing from Raisecom
Technology Co., Ltd.

is the trademark of Raisecom Technology Co., Ltd.

All other trademarks and trade names mentioned in this document are the property of their respective holders.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
 Raisecom
ISCOM HT803G-W (Z) User Manual Contents

Contents

1 Safety introduction ....................................................................................................................... 1

1.1 Safety statement ............................................................................................................................................... 1
1.2 Basic requirements ........................................................................................................................................... 1
1.3 Environmental requirements ............................................................................................................................ 1
1.4 Electrical safety ................................................................................................................................................ 2
1.5 Laser safety ...................................................................................................................................................... 2
1.6 Cleaning instructions ........................................................................................................................................ 2
1.7 Other instructions ............................................................................................................................................. 3
1.8 Environmental protection ................................................................................................................................. 3

2 Product overview........................................................................................................................... 4
2.1 Overview .......................................................................................................................................................... 4
2.2 Features ............................................................................................................................................................ 4
2.3 Specifications ................................................................................................................................................... 5

3 Device structure ............................................................................................................................. 6

3.1 Appearence ....................................................................................................................................................... 6
3.2 Interfaces and buttons....................................................................................................................................... 6
3.3 LEDs ................................................................................................................................................................ 8

4 Functions and features ............................................................................................................... 11

4.1 GPON standard .............................................................................................................................................. 11
4.2 Voice service .................................................................................................................................................. 11
4.3 Ethernet service .............................................................................................................................................. 12
4.4 Routing features ............................................................................................................................................. 12
4.5 Safety maintenance ........................................................................................................................................ 13

5 Hardware installation and usage ............................................................................................. 14

5.1 Installation modes .......................................................................................................................................... 14
5.2 Hardware connection...................................................................................................................................... 17
5.2.1 Hardware connection figure .................................................................................................................. 17
5.2.2 Connecting Ethernet interface ............................................................................................................... 17
5.2.3 Connecting GPON interface ................................................................................................................. 19
5.2.4 Connecting voice interface .................................................................................................................... 20
5.2.5 Connecting power supply ...................................................................................................................... 20
 Raisecom
ISCOM HT803G-W (Z) User Manual Contents

5.3 Powering on the device .................................................................................................................................. 20

5.4 Wireless connection........................................................................................................................................ 21
5.4.1 Wireless NIC supporting WPS .............................................................................................................. 21
5.4.2 Wireless NIC without supporting WPS ................................................................................................. 21
5.5 Accessing the device ...................................................................................................................................... 21

6 FAQ ................................................................................................................................................ 22
Raisecom
ISCOM HT803G-W (Z) User Manual Figures

Figures

Figure 3-1 Appearance of ISCOM HT803G-W ..................................................................................................... 6

Figure 3-2 ISCOM HT803G-W rear panel ............................................................................................................ 7

Figure 3-3 ISCOM HT803G-W side panel ............................................................................................................ 7

Figure 3-4 ISCOM HT803G-W front panel ........................................................................................................... 8

Figure 3-5 ISCOM HT803G-W LEDs ................................................................................................................... 9

Figure 5-1 Horizontal mounting stand ................................................................................................................. 15

Figure 5-2 Vertical mounting stand ...................................................................................................................... 15

Figure 5-3 Install the stands horizontally to the wall ........................................................................................... 16

Figure 5-4 Install the stands vertically to the wall ............................................................................................... 16

Figure 5-5 ISCOM HT803G-W hardware connection ......................................................................................... 17

Figure 5-6 Line order of 10/100/1000 Mbit/s straight-through cable ................................................................... 18

Figure 5-7 Line order of the 100 Mbit/s crossover cable ..................................................................................... 18

Figure 5-8 Line order of the 1000 Mbit/s crossover cable ................................................................................... 19
Raisecom
ISCOM HT803G-W (Z) User Manual Tables

Tables

Table 3-1 Descriptions of ISCOM HT803G-W interfaces ..................................................................................... 7

Table 3-2 Descriptions of ISCOM HT803G-W buttons ......................................................................................... 8

Table 3-3 Descriptions of ISCOM HT803G-W LEDs ........................................................................................... 9

Table 4-1 GPON functions and features ............................................................................................................... 11

Table 4-2 Voice service features ........................................................................................................................... 11

Table 4-3 Ethernet service features ...................................................................................................................... 12

Table 4-4 Routing features ................................................................................................................................... 13

Table 4-5 Safety maintenance features ................................................................................................................. 13

Table 5-1 Signal description of Ethernet cable ..................................................................................................... 19

Table 5-2 Signal description of telephone line ..................................................................................................... 20

 Raisecom
ISCOM HT803G-W (Z) User Manual 1 Safety introduction

1 Safety introduction

1.1 Safety statement

Read this manual before installing and using the ISCOM HT803G-W. Otherwise, it
may cause severe bodily injury. Raisecom will not be reliable for any losses caused
by any branch of security issues.

The ISCOM HT803G-W is an integrated device, containing precise components. To

prevent equipment damage caused by severe shock, avoid being crushed or
sprained. You are not allowed to replace or repair the ISCOM HT803G-W. If
necessary, you must follow Raisecom engineers' instructions.

1.2 Basic requirements

 Keep dry and avoid violent collision during storage, transportation, and usage.
 Follow the instructions to install the device.
 Forbid to open the chassis. Please contact Raisecom engineers when the device fails.
 Forbid any entities or individuals to modify the device structure, safety, and performance
design without authorization.
 Follow the related laws and regulations and respect the legitimate rights of others when
using the device.

1.3 Environmental requirements

 Place the device in a well-ventilated environment without direct sunlight.
 Keep the device clean and avoid dust pollution.
 Do not place the device near water or wet areas.
 Do not place any objects on the device so as to avoid overheating or extruding the
device.

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 Raisecom
ISCOM HT803G-W (Z) User Manual 1 Safety introduction

 Leave 50 mm or more heat dissipation space around the device.

 Leave 100 mm or more heat dissipation space at the top of the device.
 Keep away from heat or naked flame sources when placing the device, such as heaters
and candles.
 Keep away from electrical appliances with strong magnetic or electric fields when
placing the device, such as microwave ovens, refrigerators, and mobile phones.
 Avoid storing the device in an environment with corrosive chemicals.

1.4 Electrical safety

 Use the product matching accessories, such as the power adapter and battery.
 The supply voltage and current must meet the input voltage and current requirements of
the device, and provide current overload protection.
 Do not connect the voice interface to an external PSTN line, so as not to damage the
device or cause other safety issues.
 Keep the power plug clean and dry in order to avoid electric shock or other hazards.
 Comply with the insulation operation safety requirements to plug and pull the device
cables, such as keeping your hands dry and using insulated tools.
 Stop using and power off the device before plugging and pulling the cables.
 In thunder and lightning environment, power off and pull out all cables connected to the
device, such as power cable, fiber, and cable, to avoid lightning strike damage.
 When not using the device for a long time, power off the device and pull out the power
cable.
 Avoid water or other liquids flowing into the device. If not, immediately power off and
pull out all cables connected to the device, such as power cable, fiber, and cable. Please
contact Raisecom engineers when the device fails.
 Do not tread, pull or excessively bend the cables so as to avoid device failure.
 Do not use damaged or aged cables.

1.5 Laser safety

 Only authorized personnel with related laser safety training can take operation.
 Do not bend the cable to a diameter less than 7.5 cm/3 inches in order not to damage the
fiber or impede normal transmission of the optical signals.
 Do not stare into the optical fiber interface on the device, so as not to damage the
eyesight.

1.6 Cleaning instructions

 Before cleaning, stop using the device and power off, pull out all cables connected to the
device, such as power cable, fiber, and cable. During the operation, please make sure that
the fiber connector is not contaminated.
 Use a soft cloth to wipe the device enclosure without cleaning fluids or aerosol cleaners.

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ISCOM HT803G-W (Z) User Manual 1 Safety introduction

1.7 Other instructions

 If there are any abnormal phenomena, such as smoke, sound, and smell, please
immediately stop using and power off the device, pull out all cables connected to the
device, such as power cable, fiber, and cable. Please contact Raisecom engineers when
the device fails.
 Prevent foreign objects (such as metal) into the device through the vents.
 Do not scratch or abrade the device enclosure; otherwise, the deciduous paint will cause
device malfunction (such as short circuit), or even human allergy.
 Do not allow children to play the devices and gadgets in order to avoid swallowing
danger.

1.8 Environmental protection

 Do not discard the abandoned device or batteries randomly, please bring to the
designated recycle bin.
 Comply with the local laws to deal with the relevant device packaging materials,
exhausted batteries and abandoned device, and support the recycle action.

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 Raisecom
ISCOM HT803G-W (Z) User Manual 2 Product overview

2 Product overview

2.1 Overview
The ISCOM HT803G-W is a Residential Gateway Unit (RGU) with one Gigabit Passive
Optical Network (GPON) interface, four 10/100/1000 Mbit/s Ethernet interfaces, two FXS
voice interfaces, one Universal Serial Bus (USB) interface, and one WiFi. The ISCOM
HT803G-W adopts a small plastic cartridge casing, with an external power adaptor. The
power consumption of the ISCOM HT803G-W is smaller than 13.9 W.
The ISCOM HT803G-W is integrated with GPON Optical Network Unit (ONU), WLAN
Access Point (AP), Integrated Access Device (IAD), LAN Switch, and ROUTER. It can
provide users with integrated access service of data, voice, and video. Together with other
Optical Line Terminals (OLTs), the ISCOM HT803G-W can be used to establish a high-
bandwidth, low-cost FTTH or FTTP fiber access network to transmit multiple services.

2.2 Features
The ISCOM HT803G-W has the following features:
 Be integrated with GPON ONU, WLAN AP, IAD, LAN Switch, and ROUTER. It
provides users with diverse, personalized, secure, convenient, and high-efficient data,
voice, and video services.
 Support sophisticated fault management, configuration management, accounting
management, performance management and security management (FCAPS) functions
and integrate management, monitoring, and maintenance.
 Provide one ITU-T G.984.X GPON Class B+ optical interface used for fiber high-speed
access to meet the requirements of Fiber to the Home (FTTH), and provide enough
bandwidth for various emerging services, such as online games, Internet Protocol
Television (IPTV), Voice over Internet Protocol (VoIP), High-definition Television
(HDTV), and Video on Demand (VoD).
 Provide four 10/100/1000 Mbit/s Ethernet interfaces and provide services for multiple
users simultaneously.
 Provide IEEE 802.11 b/g/n WLAN wireless interface to enable users to get rid of the
shackle of cables, more convenient to use.
 Support WPS function and be more convenient for the wireless configuration.
 Provide two VoIP interfaces. The ISCOM HT803G-W is embedded with IAD to provide
voice and fax services.

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ISCOM HT803G-W (Z) User Manual 2 Product overview

 Provide one USB 2.0 Host interface used for home storage service.
 Support rich routing, network and Ethernet functions, including Dynamic Host
Configuration Protocol (DHCP), Point-to-Point Protocol over Ethernet (PPPoE),
Network Address Translation (NAT), Access Control List (ACL), Virtual Private
Network (VPN), Demilitarized Zone (DMZ), Universal Plug-n-Play (UPnP), Quality of
Service (QoS), and multicast.
 Provide a visual Web interface to facilitate the configuration and operation. Support
TR069 protocol with a comprehensive and delicate network management capability.
 Provide perfect firewall function and support MAC address or IP address based access
control (including LAN and WLAN), ensuring users' network security.
 Be cost-effective, high availability, and high reliability.
 Be green, complying with European Union (EU) Restriction of Hazardous Substances
(RoHS) and China RoHS.

2.3 Specifications
Table 2-1 lists specifications about the ISCOM HT803G-W.

Table 2-1 ISCOM HT803G-W specifications

Item Specification
Dimensions With stand 195 mm (Height) × 188 mm (Width) × 33 mm
(antenna (Depth)
horizontally)
No stand 195 mm (Height) × 188 mm (Width) × 51 mm
(Depth)
Weight < 0.42 kg
Power consumption 13.9 W
Input voltage of power adaptor 100–240 VAC (50/60 Hz)
Output voltage of power adaptor 12 VDC
Operating temperature 0–40°C
Operating humidity (RH) 5–95% (non-condensing)
Laser safety class Class I
Environment certification Comply with Restriction of Hazardous Substance
(RoHS)

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ISCOM HT803G-W (Z) User Manual 3 Device structure

3 Device structure

3.1 Appearence
Figure 3-1 shows the appearance of ISCOM HT803G-W.

Figure 3-1 Appearance of ISCOM HT803G-W

3.2 Interfaces and buttons

The interfaces and buttons of the ISCOM HT803G-W are on the rear panel and side panel.
Figure 3-2 shows the rear panel and Figure 3-3 shows the side panel.

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ISCOM HT803G-W (Z) User Manual 3 Device structure

Figure 3-2 ISCOM HT803G-W rear panel

Figure 3-3 ISCOM HT803G-W side panel

Table 3-1 describes interfaces of the ISCOM HT803G-W in details.

Table 3-1 Descriptions of ISCOM HT803G-W interfaces

Name Print Quantity Description

FXS voice interface TEL1/2 2 RJ11 voice interface, used for connecting the phone/fax,
and providing bandwidth voice services
LAN interface LAN1–4 4 10/100/1000 Mbit/s RJ45 Ethernet interface, used for
connecting PC or Set Top Box (STB)
GPON interface OPTICAL 1 SC/APC optical interface, used for connecting the GPON
optical access network
PWR interface POWER 1 Used for connecting the power adaptor to supply power
for the ISCOM HT803G-W, supporting 12 VDC
USB interface USB 1 USB 2.0 Host interface, used for connecting USB
interface storage device, such as USB flash disk

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ISCOM HT803G-W (Z) User Manual 3 Device structure

Table 3-2 describes buttons of the ISCOM HT803G-W in details.

Table 3-2 Descriptions of ISCOM HT803G-W buttons

Name Print Description

 Press this button to power on the ISCOM HT803G-W.
Power On/Off button ON/OFF
 Release this button to power off the ISCOM HT803G-W.
WPS (Wi-Fi WPS After the button is pressed, WPS code-matching is performed during
Protected Setup) this 2-minute period. If the button is re-pressed during this 2-minute
button period, it is retimed.
WiFi button WLAN Press this button:
 If the WiFi function is disabled, enable it.
 If the WiFi function is enabled, disable it.
Reset button RESET Power on the ISCOM HT803G-W, press this button with a needle:
 Short-press this button to reset the ISCOM HT803G-W.
 Long-press this button (about 40–60s) to restore default
configurations.

3.3 LEDs
The LEDs of the ISCOM HT803G-W is on the front panel. Figure 3-4 shows the front panel
and Figure 3-5 shows the LEDs.

Figure 3-4 ISCOM HT803G-W front panel

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ISCOM HT803G-W (Z) User Manual 3 Device structure

Figure 3-5 ISCOM HT803G-W LEDs

Table 3-3 describes LEDs of the ISCOM HT803G-W in details.

Table 3-3 Descriptions of ISCOM HT803G-W LEDs

Print Color State Description

POWER Green Green The power supply is normal.

Off The ISCOM HT803G-W is powered off or the power supply is
abnormal.
LINK Green Green The ISCOM HT803G-W is powered on but fails to register.
Off The ISCOM HT803G-W is powered on and succeeds in registering.
AUTH Green Green The ISCOM HT803G-W has established connection with OLTs.
Blinking The ISCOM HT803G-W is being registered.
green
Off The ISCOM HT803G-W fails to register and does not establish a
connection with OLTs.
LAN1–4 Green Green The Ethernet interface is connected properly.
Blinking The ISCOM HT803G-W is transmitting the data.
green
Off The ISCOM HT803G-W is connected improperly.
TEL1/2 Green Green The ISCOM HT803G-W has been successfully registered to
softswitch, but the telephone is on-hook.
Blinking The telephone is off-hook or calling.
green
Off The telephone connecting with voice interface is not in use.
INTERNET Green Green The ISCOM HT803G-W has established connection with Internet
successfully without data being transmitted.
Blinking The ISCOM HT803G-W is transmitting the Internet data.
green
Off The ISCOM HT803G-W has not established connection with Internet.
WPS Red/Y Green The wireless terminal has registered successfully.
ellow/
Green Blinking The wireless terminal is registering.
yellow

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ISCOM HT803G-W (Z) User Manual 3 Device structure

Print Color State Description

Blinking The wireless terminal fails to register or repeats the session.
red
Off WPS is disabled on the ISCOM HT803G-W.
WLAN Green Green The wireless interface is connected properly without data being
transmitted.
Blinking The wireless interface is connected properly with data being
green transmitted.
Off The wireless interface is connected improperly or the ISCOM
HT803G-W is powered off.
USB Green Green The USB interface is connected properly.
Blinking The USB interface is transmitting the data.
green
Off The USB interface is connected improperly.
Reserved – – Reserved, no practical significance

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 Raisecom
ISCOM HT803G-W (Z) User Manual 4 Functions and features

4 Functions and features

4.1 GPON standard

Table 4-1 lists the GPON functions and features of the ISCOM HT803G-W.

Table 4-1 GPON functions and features

Item Specifications
 ITU-T G.984.X
Standard
 ITU-T G.984.2 Amd1, Class B+
Optical interface SC/APC interface
 Downlink: 2.5 Gbit/s
Rate
 Uplink: 1.25 Gbit/s
 Tx: 1310 nm
Wavelength
 Rx: 1490 nm
Maximum sensitivity -27 dBm
Minimum overload -8 dBm
Tx optical power 0.5–5 dBm
 Support AES-128 encryption algorithm.
Others
 Support bidirectional FEC.
 Support DBA function.

4.2 Voice service

Table 4-2 lists the voice service features of the ISCOM HT803G-W.

Table 4-2 Voice service features

Item Specifications
 H.248 protocol or SIP protocol (different version supports
Protocol and
algorithm different voice protocol, only one protocol can be supported at
the same time)

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ISCOM HT803G-W (Z) User Manual 4 Functions and features

Item Specifications
 Media information protocol: support SDP protocol.
 Media packet processing protocol: support RTP/RTCP
protocol.
 Voice coder and decoder algorithm: support G.711 (A-law and
μ-law), G.729, G.726, G.723, and G.722.
 DTMF: support RFC 2833/RFC 2198/Info.
 Fax: support G.711/T.38.
 Support DHCP.
 Support echo cancellation.
Voice service
 Support voice activity detection and comfort noise insertion.
feature
 Support caller ID, call waiting, call forwarding, call switching,
three-party calling, ring tones and other features.
 Support line test.

4.3 Ethernet service

Table 4-3 lists the Ethernet service features of the ISCOM HT803G-W.

Table 4-3 Ethernet service features

Item Specifications

Data transmission rate 10/100/1000 Mbit/s auto-negotiation

 Auto MDI/MDI-X
Wiring and duplex
 Half duplex/full-duplex auto-negotiation
mode
 Support IEEE 802.11 b/g/n standard, 2.4 GHz.
WLAN
 Support 64/128 bits wireless encryption protocol.
 Support WPS.
 Support VLAN tagged/untagged.
VLAN
 Support basic QinQ.
 Support VLAN mapping.
 Support CoS priority classification.
QoS
 Support ToS/DSCP priority mapping.
Rate limiting Support multicast/broadcast packet rate limiting.
 Support IGMP v2/v3.
Multicast
 Support IGMP Snooping.
 Support IPv6 address.
IPv6
 Support DHCPv6/PPPoEv6/DNSv6.

4.4 Routing features

Table 4-4 lists the routing features of the ISCOM HT803G-W.

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ISCOM HT803G-W (Z) User Manual 4 Functions and features

Table 4-4 Routing features

Item Specifications
 PPPoE
IP mode
 DHCP
 Static
 Support DHCP Client.
DHCP
 Support DHCP Server.
DNS Support DNS Relay.
 Support NAT.
NAT
 Support NAPT.
 Support IGMP v2/v3.
Multicast
 Support IGMP Snooping.
 Support IGMP Proxy.
Routing Support static routing.
ACL Support ACL rule.
 Support PPTP VPN.
VPN
 Support L2TP VPN.
 Support IPSec VPN.

4.5 Safety maintenance

Table 4-5 lists the safety maintenance features of the ISCOM HT803G-W.

Table 4-5 Safety maintenance features

Item Specifications
 Support firewall.
Safety
 Support application-level gateways (ALG).
 Support DMZ.
 Support CE certification.
 Support OMCI.
Maintenance
 Support TR069 protocol.

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 Raisecom
ISCOM HT803G-W (Z) User Manual 5 Hardware installation and usage

5 Hardware installation and usage

Before installing the ISCOM HT803G-W, you must confirm the following matters:
 To ensure good air circulation, do not place objects on the top of the ISCOM HT803G-
W.
 Allow sufficient space away from adjacent devices during the installation.
 Do not place the ISCOM HT803G-W near heat source, high temperature or humid
environment.
 The ISCOM HT803G-W should work in a qualified environment. For detailed
environmental specifications, see section 2.3 Specifications.
 The ISCOM HT803G-W should use the original external power adaptor. For detailed
power requirements, see section 5.2.5 Connecting power supply.

5.1 Installation modes

The ISCOM HT803G-W can be placed on a stable workbench or on the wall.
Place the ISCOM HT803G-W horizontally according to the following steps:
Step 1 Place the device upside down on the horizontal workbench, clean the four grooves on the
bottom board with a soft dry cloth to make sure there is no dust and oil stain in the groove.
Step 2 Uncover the rubber-faced protective papers on the surface of four pads one by one, and attach
them respectively to the four round grooves in the four corners of the bottom board.
Step 3 Place the device upside, lift it stably and put it in the middle of the workbench smoothly and
slowly.
Install the ISCOM HT803G-W on the wall according to the following steps:
Step 1 Align the mounting stand vertically to the wall and make sure the mounting hole arrow up.
There are two mounting holes on the ISCOM HT803G-W: horizontal and vertical, as shown
in Figure 5-1 and Figure 5-2.

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ISCOM HT803G-W (Z) User Manual 5 Hardware installation and usage

Figure 5-1 Horizontal mounting stand

Figure 5-2 Vertical mounting stand

Step 2 Hammer 2 metal screws to the wall through the mounting holes of the stands and fix the
stands to the wall, as shown in Figure 5-3 and Figure 5-4.

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ISCOM HT803G-W (Z) User Manual 5 Hardware installation and usage

Figure 5-3 Install the stands horizontally to the wall

Figure 5-4 Install the stands vertically to the wall

Step 3 Twine the optical fiber into the fiber storage disk on the mounting stands.
– In horizontal installation, make sure that the optical fiber is come out from the left
bottom side.
– In vertical installation, make sure that the optical fiber is come out from the left upper
side.
Step 4 Slide the device into mounting stand from top to bottom. In horizontal installation, make sure
the panel with interface down.

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ISCOM HT803G-W (Z) User Manual 5 Hardware installation and usage

5.2 Hardware connection

5.2.1 Hardware connection figure
Figure 5-5 shows the hardware connection.

Figure 5-5 ISCOM HT803G-W hardware connection

5.2.2 Connecting Ethernet interface

Ethernet cables used by the ISCOM HT803G-W are divided into:
 Straight-through cable: both RJ45 connectors follow EIA/TIA 568B cabling standard.
 Crossover cable: one RJ45 connector follows the EIA/TIA 568B cabling standard and
the other RJ45 connector follows the EIA/TIA 568A cabling standard.
Figure 5-6 shows the line order of 10/100/1000 Mbit/s straight-through cable.

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ISCOM HT803G-W (Z) User Manual 5 Hardware installation and usage

Figure 5-6 Line order of 10/100/1000 Mbit/s straight-through cable

Figure 5-7 shows the line order of the 100 Mbit/s crossover cable.

Figure 5-7 Line order of the 100 Mbit/s crossover cable

Figure 5-8 shows the line order of the 1000 Mbit/s crossover cable.

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ISCOM HT803G-W (Z) User Manual 5 Hardware installation and usage

Figure 5-8 Line order of the 1000 Mbit/s crossover cable

Table 5-1 lists the signal description of Ethernet cable.

Table 5-1 Signal description of Ethernet cable

Cable color Signal

White/Orange Tx +
Orange Tx -
White/Green Rx +
Green Rx -
Other –

5.2.3 Connecting GPON interface

The GPON interface of the ISCOM HT803G-W is a SC/APC interface, please follow these
steps to connect GPON interface:
Step 1 Remove the plastic dust cover on SC/APC interface. Keep it and set aside.
Step 2 Clean the SC/APC connector of the fiber with anhydrous alcohol and then insert it into the
SC/APC interface.

 Cover the optical interfaces of the ISCOM HT803G-W with a dust cover to prevent
dusts or other contaminants from entering the optical interface. Otherwise, the
ISCOM HT803G-W may work improperly.

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 Raisecom
ISCOM HT803G-W (Z) User Manual 5 Hardware installation and usage

 The ISCOM HT803G-W is equipped with invisible laser. The laser may cause eye
injury. During installation, do not stare into the optical interfaces, connectors, or the
open fibers.

5.2.4 Connecting voice interface

In the four cores of the telephone line, only two cores are working. Table 5-2 lists the signal
description of telephone line.

Table 5-2 Signal description of telephone line

PIN Signal
PIN 1 –
PIN 2 Ring
PIN 3 Tip
PIN 4 –

5.2.5 Connecting power supply

The ISCOM HT803G-W adopts an external power adaptor to supply power:
 Input of the power adaptor: 100–240 VAC (50/60Hz)
 Output of the power adaptor: 12 VDC, and 1.5 A (maximum).
Please follow these steps to connect power supply:
Step 1 Insert the 12 VDC power connector into the power interface of the device.
Step 2 Insert the 100–240 VAC power connector into the AC power socket on the wall.

Please use the power adapter or replacement supplied by Raisecom. The other
power adapter may lead to device damage or other consequences.

5.3 Powering on the device

Step 1 After the ISCOM HT803G-W is properly installed, insert the power adaptor plug and power
on.
Step 2 Press the power ON/OFF button. If the PWR LED is in green, it means the ISCOM HT803G-
W is properly powered on.
Step 3 When all LEDs on the front panel are in green, it indicates the ISCOM HT803G-W is
conducting self-test and being initialized.
Step 4 After self-test and initialization, the ISCOM HT803G-W enters working status. LEDs of
Ethernet interfaces, GPON interface, FXS voice interface, USB interface and WiFi functions
will indicate the current working status (LEDs are in green, off, or blinking green/yellow/red).

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ISCOM HT803G-W (Z) User Manual 5 Hardware installation and usage

5.4 Wireless connection

5.4.1 Wireless NIC supporting WPS
If the wireless NIC supports WPS and the PC is installed with Carrier's client, follow these
steps to connect the wireless network:
Step 1 Click the code-matching button of the PC and press the WPS button of the ISCOM HT803G-
W in 2 minutes, the PC will be added to the WLAN safely.
Step 2 After the operation is finished, if the Service Set Identifier (SSID) and the wireless access
password are not changed and the ISCOM HT803G-W works properly, the PC will be
automatically connected to the ISCOM HT803G-W when WLAN is enabled.

5.4.2 Wireless NIC without supporting WPS

If the wireless NIC does not support WPS, follow these steps to connect the wireless network:
Step 1 Power on the ISCOM HT803G-W and confirm whether the WiFi LED lights up.
Step 2 In general, a Wireless NIC icon is displayed at the system tray of the task bar of the Operation
System (OS) which is installed with the Wireless NIC. Double-click the icon and a window is
displayed.
Step 3 Select the wireless SSID of the ISCOM HT803G-W and click Connect (C). If it is the first
time for the wireless NIC connecting the ISCOM HT803G-W, you should enter the key. After
entering the correct key, the wireless NIC can be connected to the ISCOM HT803G-W.

Note
By default, the ISCOM HT803G-W Service Set Identifier (SSID) and wireless access
password are printed at the bottom of the device and tagged on the external packing.

5.5 Accessing the device

Before accessing the ISCOM HT803G-W, you must ensure the PC and the ISCOM HT803G-
W are connected properly.
Step 1 Configure the IP address of the PC, such as 192.168.1.X (X ranges from 2 to 254). Set the
subnet mask to 255.255.255.0 and set the gateway to 192.168.1.1.
Step 2 Ping the IP address of the ISCOM HT803G-W. (By default, the IP address is set to
192.168.1.1.) If the PC can ping through the IP address, it indicates the the PC and the
ISCOM HT803G-W is connected properly.
Step 3 Open the browser and enter "http://192.168.1.1" at the address bar, it will show the Web login
interface.
Step 4 Enter correct user name and password (tag at the bottom of the device) to login the ISCOM
HT803G-W.

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ISCOM HT803G-W (Z) User Manual 6 FAQ

6 FAQ

POWER LED is off

 Please check whether the Power On/Off button is pressed.
 Please check whether the power interface is connected properly, you can try to insert the
power interface again.
 Please check the power adaptor configured for the device.
 Please check whether the power supply and the power adaptor are properly connected.

LINK LED is off

 Please check whether the fiber of the GPON interface is properly inserted.
 Please check whether the other end of the fiber is properly connected to the user-side
interface.
 Please check whether the fiber connector is covered.
 Please check whether the device-side pigtail is bent or folded.
 Please contact the Carrier to confirm whether it is caused by the PON service in the
remote machine room or the Carrier link faults.

LINK LED is green but INTERNET LED is off

 Please check whether the dialing is not successful, that is the IP address is abnormal.
 The ISCOM HT803G-W may not receive the downlink optical signal from the Carrier.
 Please contact the local Carrier for investigation, be sure not to open the device without
permission.

LAN LED is off

 Please check whether the ISCOM HT803G-W is connected to Ethernet cable properly.
 Please check whether the downlink user network adaptor (NIC) is normal.

TEL LED is off

 Please check whether the ISCOM HT803G-W is connected to voice cable properly.
 Please check whether the telephone is in abnormal status.

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ISCOM HT803G-W (Z) User Manual 6 FAQ

The wireless signals cannot be searched or the wireless signals are weak
 Please check whether the wireless NIC of the PC can work properly.
 Please check whether SSID of the ISCOM HT803G-W is disabled.
 If the wireless NIC is far away from the ISCOM HT803G-W, re-scan by closing the
device.
 Please check whether there are cordless telephones, microwave ovens or other wireless
interference sources.
 Please check whether the WLAN function of the ISCOM HT803G-W is enabled. If you
cannot confirm it, please re-scan after restoring the default settings.
 Please try to be far away from cordless telephones, microwave ovens to eliminate the
frequency interference. Enclosed space, metal obstacle or concrete wall can also
significantly reduce the coverage of wireless.

Discover the wireless signals but fail to establish connection

 Please check whether the wireless NIC driver on the PC is properly installed and check
whether the wireless NIC can be normally used in other wireless environments. If the
wireless NIC was configured and used in other wireless environments, please check the
originally configured profile parameters. Please try to connect the ISCOM HT803G-W
after eliminating the original configurations. For details about installing, configuring,
and using the wireless NIC, please consult the manufacturer or the vendor of the wireless
NIC.
 Please check that the wireless NIC has already searched and chosen correct device to
establish connection.
 Please check whether the parameters of the wireless NIC are consistent with the ISCOM
HT803G-W, such as the SSID name, encryption status, encryption mode, and the key.
The default wireless network name, encryption mode, and the key of the ISCOM
HT803G-W are listed on the label of the device.
 Please check that “MAC/IP filter” doesn’t shield wireless NIC if setting MAC/IP address
filter.

ISCOM HT803G-W cannot access Internet properly

 Please check whether the ISCOM HT803G-W works properly. (Please refer to
descriptions of LEDs in this manual.)
 Please check the cable and ensure it is connected to the ISCOM HT803G-W reliability.
 If the ISCOM HT803G-W works properly, the PC or the Internet may be abnormal. If
the ISCOM HT803G-W works improperly, please troubleshoot the problems based on
specified LED status, or you can contact the local Carrier for help.

The password cannot be verified

Both device synchronization and connection are normal, but sometimes the password cannot
be verified, then you need troubleshoot according to the following methods:
 Please note the account and password are case sensitive. In addition, please note whether
the account contains the domain name.
 The virtual dialer software may have a problem or it may conflict with some software in
the Operation System (OS). We recommend reinstalling the dialer software or replacing
software.
 The NIC driver has a problem.

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ISCOM HT803G-W (Z) User Manual 6 FAQ

 The account falls into arrears. Please pay in time.

The successfully authenticated user name and the password cannot be successfully
authenticated now
 The account expires or falls into arrears.
 The location is changed. Some Carries bind the account to the line. The original account
and password cannot be successfully authenticated after the line is changed.
 There is already an account accessing to the ISCOM HT803G-W successfully. The
Carrier has taken uniqueness authentication to the user account.
 The account is offline abnormally. The account cannot be deregistered on the broadband
access server (BAS) immediately. The broadband access server/accounting system
believes the account is online. We recommend dialing the number after a while. If not
successful, please contact the local Carrier for help.

Raisecom Technology Co., Ltd. 24

Address: Raisecom Building, No. 11, East Area, No. 10 Block, East Xibeiwang Road, Haidian
District, Beijing, P.R.China Postal code: 100094 Tel: +86-10-82883305
Fax: 8610-82883056 http://www.raisecom.com Email: export@raisecom.com