II.

ABOUT THE ESTABLISHMENT

2GO TRAVEL

2GO Travel is one of the largest, premier land/sea-travel providers in the

Philippines. The company offers a wide selection of hotel accommodations/services,

tours and events packages, with the ease of land/sea travel. Born out of established brands

such as Negros Navigation, Super ferry, Cebu Ferries, and Super cat, 2GO Travel has a

combined history of more than 148 years in travel industry. From the sunny beaches of

Boracay, to the iconic skylines of Manila, 2GO travel works with over 1,200 outlets

nationwide, catering to various ports in Luzon, Visayas, and Mindanao. By combining

seamless travel experience, with breath taking destinations, and the luxury of hotel

accommodations, the company aims to redefine travel.

The 2GO name embodies a proud legacy of leadership and service built on 148

years of shipping and logistics experience. Today our unique work ethic remains

unchanged. We have pioneered many innovations in the industry, including the merging

of the heritage Negros Navigation and ATS under the 2GO brand. Today, 2GO Group

Inc. is the largest, premier logistics provider in the Philippines. The group owns and

operates successful brands such as 2GO Travel, 2GO Freight, 2GO Express, and 2GO

Logistics, offering an array of logistics and travel services. The group maintains joint

venture partnerships with renowned global supply chain companies such as Kerry ATS

Logistics, Hapag Lloyd and Hansa Meyer - ATS Projects.

THE M/V ST. THERESE OF THE CHILD JESUS

The m/v St. Therese of the child Jesus like the rest of the fleet has been refurbished to

become a domestic cruise ship, with6 suite rooms, 12 state rooms, 21 business class and

34 tourist accommodations, and elegantly designed furnishings. It also has a spacious

first-class bar and restaurant, a 24-hour convenience store and gift shop, a spa and salon,

areas for karaoke, comedy, and other forms of entertainment held nightly, a clinic,

chapel, and an open-air deck where guests can enjoy island sightseeing and stargazing.

Aside from raising the bar for domestic tourism, 2GO, the country’s largest

shipping company, also sees the addition of the new vessel as an opportunity to

strengthen the economy by providing better service to meet high demands for cargo space

for the transportation of goods and produce all across Luzon, Visayas, and Mindanao.

The M/V St. Therese of the Child Jesus serves the Manila-Bacolod-Iloilo-Cagayan de

Oro route.
ASRORIA CURRENT BORACAY

It is located in Sitio Mangayad, Barangay Manoc Manoc, Station 3, Boracay

Island, Malay, Aklan, 5608, Philippines. FRESH.VIBRANT.HOT. Three keywords that

best describe Astoria Hotels & Resorts’ 8th establishment and its second in the best beach

in the world: Boracay; Current by Astoria. Designed to keep up with the trending style of

today’s millennial, Gallego Architects and Interior Designers, Ivy and Cynthia Almario

of Atelier Almario, deliver a resort that appeal to all generations with its imaginatively

striking architecture and fun, playful interiors.

The 7000 plus square meters beachfront resort is located in the action side of the

island: Station 3. The location gives guests easy access to the many water sports

offerings, adrenaline pumping activities and exhilarating nightlife Boracay has to offer.

One of the main attractions is the luxurious pool area, featuring a 25 m meter lap pool

with 2 sides of clear acrylic panels, sunken loungers and 8 built-in aqua seats with jet-

massage nozzles. There is also a 50 square meters children’s pool. A fully equipped gym

and spa provide the perfect venue for fitness buffs and wellness seekers.

The resort’s food and beverage outlets showcase Current’s hip and fun culinary

offerings. Indulge in mouth-watering meals at the main restaurant, Parasol. It is located

on the ground floor and is directly accessible from the beach. Revel in breath taking

views of the ocean while enjoying great drinks and finger food at Stratos, a bar/lounge

located at the 3rd floor roof deck. Within the central part of the resort lies the garden

lounge Onyx. With its 5 sofa areas, it’s a perfect spot to enjoy some peace and quiet.
III. DUTIES AND RESPONSIBILITIES

2GO TRAVEL

We were divided into 8 groups after the General Orientation that Night. I was in Group 7

and we were 6 in the group. For Our First duty we were assigned at the Housekeeping

Department specifically in the Lobby, Before we started with our duty our trainer gave us

a briefing about the different chemicals used in cleaning and the materials used for

cleaning afterwards we were given different areas in the lobby to clean and ended the

shift wiping the walls of the ship.

Our Second Duty was still in the Housekeeping Department now in the Economy Class;

our task is the same to clean all the walls of the deck, sweep the floor and rotate trash

bins to make it convenient for the passengers and lessen the trashes to clean afterwards.

For our Third Shift We Were assigned in the Front Office Department but unfortunately

we were just tasked to observe what the front office clerk is doing, she shared her

experience and gave us an idea on how it feels like to be a front office agent, afterwards

Our Assessor asked us individually about what we have observed and learned .

Our Fourth Shift we were assigned at the Food and Beverage Department the First Class

Dining in there we were given the opportunity to experience all the different works in the

Horizon, we were given an hour each like dishwashing, busting and setting tables,

serving, and making coffee.

For the Fifth Shift we are still tasked in the Food and Beverage Department this time In

the Economy Dinning the Island Fiesta. Our only task was to bust tables but this is much

harder because there are more people who dine in there.

Our 6th Shift our group was assigned in the Ship Shop called “The Quickmart” we were

tasked to Sell Food and Souvenirs around the Ship, but unfortunately for us we were not

able to sell that much because we already reached our destination and it’s time for the

passengers to disembark the ship.

For Our 7th Shift We were assigned in the Business Class and Suite Rooms, Our

Trainee’s taught about bed making and different types on how to fold Bath Towels, like

monkeys, elephants, swans, and of course the Basics and the standard given by the

company.

To complete the Experience in rotating all around the Ship for our 8th shift we once again

assigned in the house keeping department in the Mega Value We were tasked again to

clean wipe the walls, sweep the floor and pick-up trashes around the deck.
ASTORIA CURRENT BORACAY

I was assigned in Astoria Current Boracay Station 3, For the First Week I was assigned in

the Front Office Department and I was placed specifically at the Pool side Area. My Duty

for the Whole Week is the same all throughout which is to roll towels and to get the

name, room number, and acquire the signature of the guest before giving extra towels.

Although there are 2 life guards present the Supervisor told us to look afterwards the

guests still while they swimming in case of any incidents that might happen and to

remind the guests about the Do’s and Don’ts in the Pool.

For the Second Week we had our Duty in the Food and Beverage Department. Before We

start the Operation We Help in the kitchen Set-up By drying all the utensils, wrapping the

eating utensils with tissue paper, fixing the Chairs and the tables and Every 5pm We have

our Staff Orientation where the Supervisors gives all the necessary reminders and

information if how many have reservations for the night and information such as what is

the soup of the day. During the Operations itself for the First 3 days My group mate and I

was tasked in the Sales Deck Department our Responsibility is to serve Coffee, tea, Iced

tea, or Water to the visitors and to bust tables afterwards, We were also the ones who

carry the kitchen utensils to the back of the kitchen for washing. When a Visitor will sign

up for membership we are the one who get champagne at the Bar. Then for the 4th and 5th

Day we were assigned at the Dining Area for a change and my specific task for the day Is

to inform the Kitchen if what food is running out and to make sure the buffet table and

utensils are clean. For the 6th and Last day of our Duty I was assigned at the beach front

of the hotel we did exactly the same which is to bust and set tables.
IV. ASSESSMENT OF THE PRACTICUM PROGRAM

1. What have I learned from the Experience?

Nothing beats experience as a perfect learning tool. For us students, on-the-job

training gives a taste of the real world–a glimpse of what lies ahead after they

graduate and a sense of direction of the future career that we would like to focus

on.

One of the most important things I’ve learned is reading books or the four corners

of the classroom alone are not enough. Yes! It is important, but it is no guarantee

of success. One must also be hard working and should practice self-discipline.

Sacrifice is important, too.

Some of the things I learned and probably the best thing I learned is how to deal

with Communication Barrier meeting Korean guests, Chinese, Japanese,

American, and French guests. Boracay is a popular destination and not only

Filipinos enjoy the island, Even as far as Europe they travel here to see the island

that why it is important to enhance our communication skills and challenging

ourselves to learn different languages and From the experiences during my

training, I’ve learned on how to use the system of the company that is very useful

for to process daily task, to make work faster.

2. My Experience with the people around me

I’ve gain a lot of experiences during my training mostly with the people around

me; I’ve encountered different kind of professionals. I’ve also learned on how to

deal with people in a professional way just like I am working with them as I am

employee too learning to become a hardworking one to have a quality work.

My experience with the people around me is that, I’ve encountered different

attitudes of every employee in the company. Some are very kind and friendly to

me and some are kind too but very strict. But despite of that, I can manage to deal

with them in a nice way or in a professional way where the best attitude than I can

have but I compliment more the Staff of Astoria Current for they are very

welcoming and Understanding although out our duty. Specially, the supervisors

the supervisors are actually very nice, the staffs of the hotel are very playful and

noisy they just let their staff enjoy every day of their duty even if somebody is

fighting at the back of the kitchen. But as an over all, All employees are friendly,

approachable and understanding. Although I mistakenly input an amount to a

different side, my superiors are still patient enough to guide me on my work. They

are always asking if you are in good condition, share their food and share ideas

how to survive in a company. The lessons will really give a big impact on my

future career. The employees are busy all day in their assigned tasks through it

you can really see on them the real situations in the working place but still having

a big smile going home.

3. The most memorable event during my practicum

What happened in 2Go and Boracay Don’t just stay in 2Go and Boracay it is

really something to remember by. Everyday of our practicum is a memorable

experience, remembering the friends we gained, the new experiences, the fun and

games, and all the new leanings.

But the experience as a trainee in Food and Beverage and Front Office in Astoria

current really served as one of the most unforgettable experiences because I

learned how to handle difficult situations and able to resolve it the way I knew,

how by practical application of common sense, remembering the principles and

theories that I learned during my formal training in school. Personal experiences

shared by my mentors handling dissatisfied customers during my formal

educational training helped me a lot during those hard times of my OJT. Indeed it

is true that people are hard to please. Different guests have various need levels

and definitions. Sometimes hard work does not guarantee customer satisfaction.

Part of my unforgettable and challenging experience was when one of the guests

complained that I was unable to respond his needs but he really can’t explain

himself well if what he really wanted I handled the situation by listening to

everything what the guest was saying, understanding that whatever and

everything he uttered because he was unhappy on such given situation. After

everything has been said, an apology extended with an assurance and attention

shall be looked into to all of his needs.

4. What I can recommend for the improvement of the Practicum in the near

future

The recommendations that I can be suggested for the University in order to

facilitate practicum experiences in the future is for them to provide more related

training experiences in a real setting and to give a glimpse of the reality of

working in the Industry to help improve students’ performance during their

practicum

The University should also help in facilitating on the way how they process

operations every day because with our number taking our on-the-job training in

Astoria some of us cannot be accommodated and just give us simple works and

we did not get the chance to learn on what we actually need to learn for our future

careers.

I don’t have any further recommendation to improve the practicum program,

because the benefits has already provided opportunities for me to gain experience,

and it determines for me to have an interest in a particular career and the choice of

company to work with is great.

5. My Advice to those who will take their practicum in the near future

My advice to those who will take their practicum in the near future is to have the

willingness to work with determination without hesitations. It’s good to have their

listening and Communication skills, Technical Skills, Team working skills to

have a successful result of work and have trust in yourself to improve self-

confidence.

Improving your performance is necessary, To improve my performance as a

trainee, one option is to join training that can surely enhance my knowledge in

relation with the Hospitality Industry to improve performance and to become

competent individual someday. Also get some research and study more and

enhance skills that cover a wide range of expertise, including services, and foreign

languages.