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Number Created Priority Short description

INC0234040 2017-01-06 08:54:30 P4 Valencia Outlook very slow


INC0234317 2017-01-09 09:06:19 P3 No Internet access at rems-ca-ott191la
INC0240054 2017-02-08 16:31:13 P4 El Segundo office network running slow
INC0241455 2017-02-17 06:50:34 P4 Connection to network from downtown s

INC0242533 2017-02-23 13:50:30 P4 Skype issues

INC0242628 2017-02-24 09:05:54 P4 Internet Speed

INC0242887 2017-02-27 08:02:59 P4 Receiving general complaints Internet ac

INC0242891 2017-02-27 08:03:57 P4 Colliers Network Very Slow

INC0243183 2017-02-28 10:02:01 P3 Internet Slow

INC0243193 2017-02-28 10:21:30 P4 Slow Internet?

INC0243199 2017-02-28 10:28:27 P4 Slowness with Skype

INC0243210 2017-02-28 11:01:48 P4 Citrix Slow


INC0243318 2017-02-28 15:46:34 P3 Slow Network
INC0243325 2017-02-28 17:25:01 P4 Slow Network performance when workin

INC0243372 2017-03-01 07:32:23 P4 Citrix slow access

INC0243390 2017-03-01 08:06:58 P3 Internet/Network Extremely Slow

INC0243784 2017-03-02 11:36:03 P4 Network Slow


INC0244099 2017-03-03 13:29:08 P2 Mail, internet is functional. Network sh

INC0244257 2017-03-06 08:51:58 P4 New FTL office can't access to some site
INC0244756 2017-03-07 19:33:19 P3 160 Bloor Street location is experiencin
INC0245515 2017-03-13 06:58:05 P4 email slow again
INC0246773 2017-03-20 10:32:56 P3 Spotty Connection North Dallas
INC0247504 2017-03-23 06:56:59 P3 Network Issues
INC0247538 2017-03-23 08:31:55 P4 RE: Network Issues
INC0249059 2017-03-31 11:39:45 P4 Wi-Fi connectivity in the new 10th floor
INC0249504 2017-04-04 08:06:04 P4 Act! sync
INC0249675 2017-04-04 14:03:20 P2 New York: Internet is Slow
INC0251939 2017-04-17 11:38:24 P3 Internet connection is so slow,
INC0253490 2017-04-25 09:23:03 P3 Slow Internet Service
INC0256456 2017-05-10 09:07:04 P4 Internet slow
INC0256550 2017-05-10 13:00:42 P3 File access to CORP-LAGP01 is extremel
INC0256975 2017-05-12 11:09:01 P4 Internet in Office
INC0257518 2017-05-16 08:23:30 P4 RE: Internet in Office
INC0258457 2017-05-19 11:56:28 P3 Checked the network .. internet is worki
INC0260225 2017-05-31 12:32:58 P4 FW: slow internet- Miami office.
INC0260929 2017-06-05 06:35:14 P3 The wireless device in our Ann Arbor is n
INC0260986 2017-06-05 08:17:52 P4 Weekend Internet Speeds
INC0261265 2017-06-06 08:03:41 P4 Black and White printer in the Toronto N
INC0261323 2017-06-06 10:22:01 P3 Internet not working
INC0261349 2017-06-06 11:11:48 P4 Colliers Guest Wifi No Internet-Need Fi
INC0262038 2017-06-09 07:00:29 P3 The server is running slow
INC0262057 2017-06-09 08:00:09 P4 Network at 121 Bloor very slow and acce
INC0264764 2017-06-23 07:55:54 P4 Server slow down
INC0264958 2017-06-26 06:05:11 P4 Toronto West Cor[ wifi not working
INC0266722 2017-07-06 05:47:55 P4 No Internet Access
INC0272988 2017-08-08 07:03:31 P4 Extreme Slowness when using Remote
INC0273839 2017-08-10 10:30:50 P4 Slowness at 1140 bay street
INC0275900 2017-08-21 13:31:30 P4 Colliers Irvine - Guest Wireless
INC0276833 2017-08-24 11:09:42 P4 WiFi / Presentation Connectivity
INC0280232 2017-09-13 07:46:44 P4 Internet VERY slow in the Toronto North
INC0286095 2017-10-13 05:00:56 P2 RE: Alert for South Florida - Ft. Lauder
INC0286503 2017-10-16 11:00:25 P4 L Drive (Victoria) not responding
INC0286537 2017-10-16 12:13:08 P4 T drive extremely slow
INC0287379 2017-10-19 11:20:42 P3 5405 Eglington REMS office in Toronto
INC0287429 2017-10-19 13:10:25 P4 Skype Issues
INC0288525 2017-10-24 15:43:02 P4 Skype Not Working
INC0290067 2017-11-01 10:23:46 P4 WiFi access on from both Boston 10 con
INC0291038 2017-11-06 10:45:53 P4 Slow internet/server issues
INC0291598 2017-11-08 07:23:12 P4 Issues related with our Nexus Server,
INC0293637 2017-11-17 08:59:48 P4 FW: WIFI Not working properly
INC0294984 2017-11-27 07:55:25 P3 Valuation Drive is down. Some users say i
INC0295309 2017-11-28 08:02:40 P4 Internet slowness
INC0295393 2017-11-28 10:08:39 P3 WiFi Down in Downtown LA
INC0295684 2017-11-29 10:26:29 P3 Irvine Internet Speeds Slow
INC0295782 2017-11-29 13:30:09 P4 Slow Internet
INC0295808 2017-11-29 15:00:15 P4 slow internet
INC0295826 2017-11-29 16:03:38 P4 IT Ticket Skype Meeting Issues
INC0295945 2017-11-30 09:47:01 P3 MPLS is very slow.... download measur
INC0296007 2017-11-30 11:29:55 P4 slow WIFI
INC0296019 2017-11-30 12:09:15 P4 Internet was SLOW a few mins ago.
INC0296193 2017-12-01 08:52:38 P3 FW: INTERNET SPEED IN PRINCETON
INC0296926 2017-12-05 22:42:01 P3 Video streaming on Corp-WiFi is not sa
INC0298551 2017-12-14 10:57:49 P3 Alex stated that for the last couple of w
INC0301035 2018-01-03 12:51:37 P4 Colliers Ottawa Wifi Down
INC0301487 2018-01-05 09:32:26 P3 Internet running slow for all Tyson users
INC0301797 2018-01-08 09:26:37 P4 WiFi connection at the Boston main offi
INC0302114 2018-01-09 09:49:36 P2 URGENT: Network Issues?
INC0302788 2018-01-11 12:33:37 P3 Internet Slow in Boca Raton
INC0302857 2018-01-11 16:20:52 P4 Network slowdown
INC0303299 2018-01-15 14:06:30 P4 Irvine Office Internet Speeds
INC0304313 2018-01-18 15:36:57 P4 Applications freezing on the server
INC0305786 2018-01-25 10:44:46 P4 Reboot WAPs
INC0305848 2018-01-25 11:57:55 P4 WAP Status in Vancouver WA
INC0306105 2018-01-26 10:50:39 P4 FW: Prod is down.
INC0307643 2018-02-02 11:04:30 P4 mcfarland tower
INC0309109 2018-02-09 09:32:40 P4 Please increase Encino Office Guest-Wi
INC0311054 2018-02-21 08:51:47 P4 Lansdowne site - network extremely slo
INC0311822 2018-02-26 10:24:48 P4 Skype performance is horrible.
INC0312693 2018-03-01 10:56:24 P4 Network speed is unusually slow...
INC0312942 2018-03-02 10:40:12 P4 we have a user who is not getting a goo
Customer Opened by Category Subcategory
Kevin Fenenbock Michelle Santone Enterprise Email
Zdenko Jagric Zdenko Jagric Desktop Computing
Vaughn Allen Vaughn Allen Desktop Computing
Mark Breithaupt Anthony Jones Desktop Computing

Tiffany Majewski Tiffany Majewski Desktop Computing

Ashley Woodliff Ashley Woodliff Desktop Computing

Greg McCaddon Greg McCaddon Network

Laura Ford Laura Ford Desktop Computing

Charlie Farra Charlie Farra Network

Andrew Shultz Andrew Shultz Network

Jacques-Yves Bouchard Jacques-Yves Bouchard Lync

Ken Coward Lisa Ranglin Desktop Computing


Laura Ford Laura Ford Network
Casey Weeks Casey Weeks Desktop Computing

Kevin McKenna Robert Goldberg Network

Lindsey McKinney Lindsey McKinney Network

Vaughn Allen Vaughn Allen Desktop Computing


David Saunders Greg McCaddon Network

Janetsy Leandro Janetsy Leandro Network


Zdenko Jagric Zdenko Jagric Network
Henrietta Bellucci Anthony Jones Desktop Computing
Marcell Williams Marcell Williams Network
Troyanna Shaw Travis Shaw Network
Chris Perry Chris Perry Enterprise Email
Millie Negulu Millie Negulu Desktop Computing
Bob Schneiderman Paulo Teixeira Network
Issam Elgharfaoui Paulo Teixeira Network
Lidia Riott Lidia Riott Desktop Computing
Chris Perry Chris Perry Network
Carlos Gomez-Hernandez Carlos Gomez-Hernandez Network
Zdenko Jagric Zdenko Jagric Desktop Computing
Brittney Good Brittney Good Network
Brittney Good Brittney Good Network
Karen Vayda Mike Lesniak Desktop Computing
Janetsy Leandro Janetsy Leandro Desktop Computing
Debi Maghes Mike Lesniak Desktop Computing
Robert Caudill Robert Goldberg Network
Dominic Sattaur Dominic Sattaur Office Peripherals
Melissa Yashuk Melissa Yashuk Network
Robert Goldberg Robert Goldberg Network
Mike Lesniak Mike Lesniak Desktop Computing
Robert Bunten Robert Bunten Network
Melissa Yashuk Melissa Yashuk Network
Rahul Zaveri Rahul Zaveri Network Wireless - Corporate
Pardeep Plaha Pardeep Plaha Network Outages
Mark Breithaupt Anthony Jones Desktop Computing
Alistair Dalgliesh Alistair Dalgliesh Network Wired
Robert Caudill Robert Caudill Network Wireless - Guest
Phil Stafford Anthony Jones Network Service Provider
Dominic Sattaur Dominic Sattaur Desktop Computing
Janetsy Leandro Janetsy Leandro Network Wired
Miroslav Tashkov Miroslav Tashkov Desktop Computing
Jenn Pook Jenn Pook Desktop Computing
Zdenko Jagric Zdenko Jagric Network Wired
Jason Bryant Jason Bryant Office 365 Skype for Business
Elise Elliott Elise Elliott Office 365 Skype for Business
Millie Negulu Millie Negulu Network Wireless - Corporate
Michelle Estep Michelle Estep Local Office Infrastructure File Server
Nicholas Loquan Nicholas Loquan Local Office Infrastructure File Server
Paula Arango Paula Arango Network Wireless - Corporate
Dominic Sattaur Dominic Sattaur Local Office Infrastructure File Server
Bobby Henwood Bobby Henwood Network Wired
Robert Goldberg Robert Goldberg Network Wireless - Guest
Robert Goldberg Robert Goldberg Network Wired
Alex Calbreath Alex Calbreath Network Wired
Candice McVey Candice McVey Network Wired
Christianne Schrobilgen Christianne Schrobilgen Office 365 Skype for Business
Greg McCaddon Greg McCaddon Network Wired
Ada Vidauri Ada Vidauri Network Wireless - Guest
Dominic Sattaur Dominic Sattaur Network Service Provider
Nicole LaBoo Nicole LaBoo Network Wired
Zdenko Jagric Zdenko Jagric Network Wireless - Corporate
Alex Shumway Mike Lesniak Network Wired
Lisa Paquette Lisa Paquette Network Wireless - Guest
Shannon Hagen Robyn Caskey Network Wired
Millie Negulu Millie Negulu Network Wireless - Guest
Nicole Sides Nicole Sides Network Wired
Ivana Pace Paulo Teixeira Network Wired
Jason Marshall Jason Marshall Desktop Computing
Robert Caudill Robert Goldberg Network Wired
Christopher Wong Vaughn Allen Local Office Infrastructure File Server
Bill Day Bill Day Network Wireless - Guest
Bill Day Bill Day Network Wireless - Guest
Latrice Christopher Latrice Christopher Local Office Infrastructure File Server
Kyle Wood Kyle Wood Network Wired
Jason Webb Jason Webb Network Wireless - Guest
Annie Yee Annie Yee Network Direct Access
Mihai Strusievici Neal Changfoot Network Wired
Russell Beaudry Russell Beaudry Service Request Inquiry Assistance
Cedrick Cole Cedrick Cole Network Wireless - Corporate
Item Assignment group
Microsoft Exchange Network WAN and Internet
Internet Explorer Network WAN and Internet
Network Connectivity Network WAN and Internet
Network Connectivity Network WAN and Internet

MS. Office Network WAN and Internet

Desktop Windows OS Network WAN and Internet

Other Network WAN and Internet

Microsoft Outlook Network WAN and Internet

LAN Network WAN and Internet

LAN Network WAN and Internet

OCS Network WAN and Internet

Citrix Client Network WAN and Internet


LAN Network WAN and Internet
Network Connectivity Network WAN and Internet

Firewall Network WAN and Internet

Other Network WAN and Internet

Other Network WAN and Internet


LAN Network WAN and Internet

Firewall Network WAN and Internet


LAN Network WAN and Internet
Network Connectivity Network WAN and Internet
MPLS/WAN Network WAN and Internet
MPLS/WAN Network WAN and Internet
Microsoft Exchange Network WAN and Internet
Network Connectivity Network WAN and Internet
Firewall Network WAN and Internet
MPLS/WAN Network WAN and Internet
Network Connectivity Network WAN and Internet
MPLS/WAN Network WAN and Internet
MPLS/WAN Network WAN and Internet
Other Network WAN and Internet
MPLS/WAN Network WAN and Internet
Other Network WAN and Internet
Network Connectivity Network WAN and Internet
Network Connectivity Network WAN and Internet
Network Connectivity Network WAN and Internet
Other Network WAN and Internet
Printer/Copier/Fax/Scanner Network Drive Mapping, Server and Printers
MPLS/WAN Network WAN and Internet
WAP Network WAN and Internet
Network Connectivity Network Drive Mapping, Server and Printers
Firewall Network WAN and Internet
MPLS/WAN Network WAN and Internet
Internet Is Slow for more than one user Network WAN and Internet
Service Provider (Unplanned) Network WAN and Internet
Network Connectivity Network WAN and Internet
Outage - Internet Network WAN and Internet
Internet Is Slow for more than one user Network WAN and Internet
WAN/ISP Network WAN and Internet
Network Connectivity Network WAN and Internet
Outage - Internet IT Network Support NA
Network Connectivity Network WAN and Internet
Folder/Drive Access Network WAN and Internet
Internet Is Slow for more than one user IT Firewall Support NA
Access problem IT Network Support NA
Access problem IT Network Support NA
Colliers Network to Data Center is Slow Network Drive Mapping, Server and Printers
Slowness IT Network Support NA
Slowness Network DNS Management
Internet Is Slow for more than one user IT Network Support NA
Access problem Network Drive Mapping, Server and Printers
Internet Is Slow for more than one user Network WAN and Internet
Internet Is Slow for more than one user IT Network Support NA
Internet Is Slow for more than one user Network WAN and Internet
Internet Is Slow for more than one user IT Network Support NA
Internet Is Slow for more than one user IT Network Support NA
Performance Network WAN and Internet
Internet Is Slow for more than one user IT Network Support NA
Internet Is Slow for more than one user IT Network Support NA
MPLS Network WAN and Internet
Internet Is Slow for more than one user IT Network Support NA
Internet Is Slow for more than one user Network WAN and Internet
Internet Is Slow for more than one user Network WAN and Internet
Internet Is Slow for more than one user Network WAN and Internet
Internet Is Slow for more than one user IT Network Support NA
Internet Is Slow for more than one user Network WAN and Internet
Internet Is Slow for more than one user IT Network Support NA
Internet Is Slow for more than one user IT Network Support NA
Network Connectivity Network WAN and Internet
Internet Is Slow for more than one user Network WAN and Internet
Slowness Network Drive Mapping, Server and Printers
Internet Is Slow for more than one user IT Network Support NA
Internet Is Slow for more than one user IT Network Support NA
Slowness IT Network Support NA
Internet Is Slow for more than one user Network WAN and Internet
Internet Is Slow for more than one user Network WAN and Internet
Connection Issue Network WAN and Internet
Internet Is Slow for more than one user Network WAN and Internet
Other Network WAN and Internet
Internet Is Slow for more than one user IT Network Support NA
Assigned to State Resolved at Description
Pulkit Gupta Closed 2017-01-16 05:11:39 Subject: Valencia Outlook very slow
Pulkit Gupta Closed 2017-01-16 05:10:28 Ottawa location at 191 Lau
Pulkit Gupta Closed 2017-02-08 17:22:59 Hello
Ganesh Khutwad Closed 2017-02-27 19:26:53 It is still painfully slow for me to work through o

Mark Breithaupt
Pulkit Gupta Closed 2017-03-01 03:47:23 Hello,

I'm experiencing issues with my Skype. I am abl


A few other people in the office have told me th
Ganesh Khutwad Closed 2017-03-07 07:33:37 Subject: Internet Speed

The internet speed in the Seattle Brokerage offi


Shafee Ahmad Closed 2017-02-28 10:46:48 Checked general download s

Pulkit Gupta Closed 2017-02-27 10:42:56 Subject: Colliers Network Very Slow

My computer has been extremely slow when co


Shafee Ahmad Closed 2017-03-08 23:48:51 Hello,

My internet is running very slowly today as is th


Shafee Ahmad Closed 2017-03-08 23:49:17 I'm sure someone else has mentioned this but m

Thank you,
Shafee Ahmad Closed 2017-03-14 17:52:49 All my Skype interviews and calls have been inte

Jacques-Yves Bouchard
Manager | Data intelligence, Canada
Direct +1 416 791 7236 | Mobile +1 416 302 41
Jacques-Yves.Bouchard@colliers.com<mailto:Ja
Shafee Ahmad Closed 2017-03-08 23:51:04 connecting remotely through
Ganesh Khutwad Closed 2017-03-10 09:04:40 Subject: Slow Network
Ganesh Khutwad Closed 2017-03-04 01:26:49 Can you please look into? Thanks.

Casey Weeks
Vice President - Investment
Personal Real Estate Corporation
Shafee Ahmad Closed 2017-03-06 06:35:51 Direct +1 604
My remote 661 0811
access from |home
Mobile +1 604at318
to Citrix the 68
offi
My home computer speed test shows:
Download speed 52.8 megabit
Upload Speed 3.21 megabits

Shafee Ahmad Closed 2017-03-08 23:51:32 It


Thetakes as long
internet andasnetwork
one minute to Seattle
in the switch betwee
office h

Lindsey McKinney
Senior Administrative and Marketing Coordinato
Shafee Ahmad Closed 2017-03-11 01:58:58 In the encino office netwo
Shafee Ahmad Resolved 2017-03-03 19:16:30 Internet traffic and Corp w

Pulkit Gupta Closed 2017-03-06 08:51:58 Some sites are not reachable in the new FTL offi
Ganesh Khutwad Closed 2017-04-19 09:28:34 The site has been recently moved from MPLS to
Slowness is noticed when accessing files on tod
Ganesh Khutwad Closed 2017-03-14 08:44:36 Anthony,
Pulkit Gupta Closed 2017-03-21 08:57:51 Subject: Spotty Connection North Dallas
Pulkit Gupta Closed 2017-03-24 15:02:59 Subject: Network Issues
Pulkit Gupta Closed 2017-03-24 09:50:16 Subject: RE: Network Issues
Jason Luo Closed 2017-03-31 13:02:15
Pulkit Gupta Closed 2017-04-10 11:32:31 Bob needs get Act! Premium to sync on his PC w
Pulkit Gupta Resolved 2017-04-04 15:16:59 Service Desk,
Shafee Ahmad Closed 2017-04-19 12:37:42 Subject: Internet SLOW
Shafee Ahmad Closed 2017-05-05 23:46:33 Subject: Slow Internet Service
Pulkit Gupta Closed 2017-05-12 08:54:26 Hi, I am trying to mine some data into our syste
Ganesh Khutwad Closed 2017-05-17 07:08:58 Affected users: Montreal (Michel Colgan, Franco
Ashish Kakade Closed 2017-05-24 08:15:57 Toronto
Hello, North as well
Pulkit Gupta Closed 2017-05-17 13:19:48 Hi There - I submitted this ticket last week and n
Ashish Kakade Closed 2017-05-22 04:43:59 Many users, Karen being one
Shafee Ahmad Closed 2017-06-05 09:34:54
Shafee Ahmad Closed 2017-06-05 09:31:24 The wireless device in our
Ganesh Khutwad Closed 2017-07-11 22:32:57 Irvine, CA office. Intern
Bighnesh Panda Closed 2017-06-06 10:50:21 HI guys,
Shafee Ahmad Closed 2017-06-20 09:39:15 Subject: Internet not working
Abhishek Yadam Closed 2017-12-05 13:53:13 When connecting to Colliers
Bighnesh Panda Closed 2017-06-09 12:12:19 The server is running slow
Shafee Ahmad Closed 2017-07-18 10:02:11 I'm at our Bloor office (internal IP 10.152.1.0/24
Ganesh Khutwad Closed 2017-07-06 06:10:47 Subject: Server slow down
Ganesh Khutwad Closed 2017-07-03 22:43:49 Hi Toronto West Corp wifi is not working.
Ganesh Khutwad Closed 2017-07-12 18:49:25 please see attached for error.
Good Morning,
Ganesh Khutwad Closed 2017-09-25 14:52:07 Elena
Mark is does
stillnot have internet
experiencing access
extreme to the com
slowness whe
Ganesh Khutwad Closed 2017-08-14 09:26:18 Hi guys can we get a ticket open for this issue
Ganesh Khutwad Closed 2017-10-25 03:04:09 Subject: Colliers Irvine - Guest Wireless
Ashish Kakade Closed 2017-10-30 15:46:52 Hello Anthony –
Ganesh Khutwad Closed 2017-09-25 11:50:14 Please see screen shot. V
Ganesh Khutwad Resolved 2017-10-13 17:27:50 Team,
Jason Luo Closed 2017-10-17 08:13:38 Hello,
Jason Luo Closed 2017-10-23 12:08:04 Hi there,
Ganesh Khutwad Closed 2017-11-07 02:59:43 ISP reported a high bandwidth usage 160GB. Pl
Ganesh Khutwad Closed 2017-11-28 10:54:59 Hi team,
Ganesh Khutwad Closed 2017-11-16 14:55:45 Hello,
Sudarshan Thakare Closed 2017-12-22 10:49:41 we have been experiencing frequent inconsiste
Ganesh Khutwad Closed 2017-12-06 14:31:46 most times,
Subject: Slowwhen trying to connect
internet/server issues to Corp-loc
Niyaz Ahmed Sayyed Closed 2017-11-08 07:30:42 Please reboot as soon as po
Sudarshan Thakare Closed 2017-11-21 08:50:21 Subject: FW: WIFI Not working properly
Niyaz Ahmed Sayyed Closed 2017-12-12 10:44:12 \\corp-lagp01\Vas Canada
Sudarshan Thakare Closed 2017-11-29 12:35:20 I have had multiple reports of internet slowness
Sudarshan Thakare Closed 2017-12-07 04:01:26 Subject: WiFi Down in Downtown LA
Jason Luo Closed 2017-11-30 16:03:49 Internet speeds in Irvine o
Abhishek Yadam Closed 2017-12-04 09:38:47 Subject: Slow Internet
Sudarshan Thakare Closed 2017-12-04 10:41:29 Subject: slow internet
Ganesh Khutwad Closed 2018-02-02 12:06:26 Subject: IT Ticket Skype Meeting Issues
Sudarshan Thakare Closed 2017-12-04 10:37:50 Please see attached. This i
Ganesh Khutwad Closed 2017-12-04 10:45:04 Subject: slow WIFI
Sudarshan Thakare Closed 2017-12-04 10:25:25 Opening any website was ext
Sudarshan Thakare Closed 2017-12-15 08:17:18 Network Team,
Sudarshan Thakare Closed 2018-01-02 10:33:12 Can we please test all APs and ensure they are o
Sudarshan Thakare Closed 2018-02-05 09:23:29 Alex stated that for the las
Sudarshan Thakare Closed 2018-01-16 11:35:15 Our Wifi is still experiencing issues.
Sudarshan Thakare Closed 2018-01-08 01:10:12 Shannon called me stating t
Sudarshan Thakare Closed 2018-02-13 09:38:55 we got notification from the receptionist about
Abhishek Yadam Resolved 2018-01-24 13:57:59 Hello,
Ganesh Khutwad Closed 2018-01-16 09:44:42 The internet in the Boca Raton office is extreme
Jason Luo Closed 2018-01-11 17:15:18 Hi
Abhishek Yadam Closed 2018-01-19 01:40:54 Bob Caudill is reporting the
Atul Ojha Closed 2018-01-24 08:39:30 I have numerous complaints
Abhishek Yadam Closed 2018-01-25 11:56:16 Hello, wondering if it wou
Sudarshan Thakare Closed 2018-02-14 09:53:23 Can you please check the status in the Vancouv
Sudarshan Thakare Awaiting User Confirmation 2018-01-26 10:50:39 Hi Saku,
Kabi Surya In Progress 2018-02-02 11:04:30 We are experiencing server slowness and even
hello,
Abhishek Yadam Closed 2018-02-16 10:26:37 Please increase Encino Office Guest-Wifi speed
Sudarshan Thakare Resolved 2018-03-01 06:34:20 Dan
GoodFeldman
morning, and Jeff Bernstein use governmen
Sudarshan Thakare Awaiting User Confirmation 2018-02-26 10:24:48 Hi Team,
Sudarshan Thakare Resolved 2018-03-01 14:15:07 Can someone please come check this out. Than
Sudarshan Thakare In Progress 2018-03-02 10:40:12 Hello , we have a user who is not getting a good
I highlighted his seating area below. Any ideas
If Network issue then
Network Issue (Yes / No)
Location (Internet or MPLS)
Los Angeles - Encino Yes MPLS
Montreal Yes Internet
Los Angeles - Downtown Yes Internet
Chicago - Downtown
Yes MPLS
Seattle - Corporate

Yes Internet
Seattle
Yes Internet
Seattle

Yes Internet
Seattle

Yes MPLS
Seattle

Yes Internet
Seattle

Yes Internet
Toronto North

Yes Internet
Los Angeles - Commerce No No
Seattle Yes MPLS
Vancouver

Yes Internet/firewall
Los Angeles - Inland Empire

Yes Internet/firewall
Seattle

Yes Internet/firewall
Los Angeles - Downtown Yes internet
Seattle - Corporate
Yes Internet/firewall
Miami - Coconut Grove Yes Internet/firewall
Montreal Yes MPLS
Chicago - Rosemont Yes MPLS
Dallas - Ft. Worth Yes Internet
Charlotte Yes MPLS
Charlotte - REMS Eastern Regional Accoun Yes MPLS
Boston Yes Internet
Boca Raton No No
New York YES Internet
San Francisco YES Internet
Charlotte - REMS Eastern Regional Accoun YES Internet
Vancouver Yes MPLS
Montreal No No
Waterloo Region Yes Internet
Waterloo Region Yes Internet
Detroit Yes Internet
Miami - Coconut Grove Yes Internet
Ann Arbor Yes Internet
Los Angeles - Orange County Yes MPLS
Toronto North No No
Miami Yes Internet
Los Angeles - Orange County Yes Internet
Detroit No No
Toronto Downtown Yes Internet
Miami Yes MPLS
Toronto West YES Internet
Mississauga Executive Centre YES MPLS
Chicago - Downtown YES No
Toronto Downtown YES Internet
Los Angeles - Orange County YES Internet
Chicago - Downtown Yes Internet
Toronto North YES Internet
Miami YES internet
Vancouver YES Internet
Vancouver YES MPLS
Montreal YES Internet
Vancouver Yes Internet
Vancouver Yes internet
Boston YES Internet
Vancouver_WA YES Internet
Toronto Downtown No No
Los Angeles - Valencia YES Internet
Toronto North YES Internet
Phoenix YES Internet
Los Angeles - Orange County YES Internet
Los Angeles - Orange County YES Internet
Portland YES Internet
Los Angeles - Downtown YES Internet
Los Angeles - Downtown YES Internet
Bellevue YES MPLS
Los Angeles - City of Industry YES Internet
Toronto North YES Internet
New York YES Internet
Montreal YES Internet
Detroit YES Internet
Ottawa YES Internet
Tysons Corner Yes Internet
Boston Yes Internet
Vancouver Yes MPLS
Boca Raton Yes Internet
Vancouver Yes MPLS
Los Angeles - Orange County Yes Internet
Los Angeles - Downtown No No
Portland Yes Internet
Portland Yes Internet
Atlanta No No
Calgary No No
Los Angeles - El Segundo Yes Internet
Richmond - Lansdowne No No
Vancouver Yes Internet
Vancouver Yes MPLS
Chicago - Rosemont Yes Wifi Access
Root cause / Whether "Network is slow" email id of the customer
Solution questionnaire attached (Yes / No)
Not mentioned No Kevin.Fenenbock@colliers.com
Not mentioned No Zdenko.Jagric@colliers.com
Not mentioned No Vaughn.Allen@colliers.com
Slow response from
server No Mark.Breithaupt@colliers.com
Tiffany Majewski -
User ID not found
Firewall cluster issue No Greg.McCaddon@colliers.com
Firewall policy
change Yes Ashley.Woodliff@colliers.com
Internet path
rerouted through
MPLS No Greg.McCaddon@colliers.com
Traffic rerouted
through backup
path No Laura.Ford@colliers.com
Internet path
rerouted through
firewall. No Charlie.Farra@colliers.com
Internet path
rerouted through
firewall. No Andrew.Shultz@colliers.com

Not mentioned.
Investigations done
for Bandwidth usage
using NETQOS. No Jacques-Yves.Bouchard@colliers.com
Citrix server issue No Ken.Coward@colliers.com
Not Mentioned No Laura.Ford@colliers.com

Slow network access


while working from
home. No Casey.Weeks@colliers.com

Slow network access


while working from
home. No Kevin.McKenna@colliers.com
Internet path
rerouted through
firewall. No Lindsey.McKinney@colliers.com
Not Mentioned No Vaughn.Allen@colliers.com
Firewal NAT Policy
was fixed No David.Saunders@colliers.com
Not Mentioned No Janetsy.Leandro@colliers.com
Not Mentioned No Zdenko.Jagric@colliers.com
Not Mentioned No Henrietta.Bellucci@colliers.com
Not Mentioned No Nhan.Nguyen@colliers.com
Not Mentioned No Troyanna.Shaw@colliers.com
Not Mentioned No Chris.Perry@colliers.com
Configured AP correctNo Millie.Negulu@colliers.com
NA ( Ticket for Port e No Bob.Schneiderman@colliers.com
Not Mentioned No Issam.Elgharfaoui@colliers.com
Pushed FW policy No Lidia.Riott@colliers.com
Not Mentioned No Chris.Perry@colliers.com
No Carlos.Gomez-Hernandez@colliers.com
Yes. On CORP-LAGP01No Zdenko.Jagric@colliers.com
Yes. it was observed No Brittney.Good@colliers.com
Yes . After flush DNS No Brittney.Good@colliers.com
Not
Yes. Mentioned Karen.Vayda@colliers.com
The issue got resolved after termination of Windows update session.
No Janetsy.Leandro@colliers.com
WAP rebooted No Debi.Maghes@colliers.com
Yes. There was issue No Robert.Caudill@colliers.com
Some scanner isssuesNo Dominic.Sattaur@colliers.com
Yes.The
Yes. Theslowness wasNo
root cause Melissa.Yashuk@colliers.com
is an ISP(COX) device in the telephone room in the building was locked up and nothing was passing through
No Robert.Goldberg@colliers.com
NA ( Server Issue) No Mike.Lesniak@colliers.com
it was with ADFS syst No Robert.Bunten@colliers.com
Not Mentioned No Melissa.Yashuk@colliers.com
After configure the stNo Rahul.Zaveri@colliers.com
slowness on MPLS linNo Pardeep.Plaha@colliers.com
Slowness for RDP No Mark.Breithaupt@colliers.com
Slow Internet No Alistair.Dalgliesh@colliers.com
Checkpoint FW repla No Robert.Caudill@colliers.com
Not Mentioned No Phil.Stafford@colliers.com
Issue in service prov No Dominic.Sattaur@colliers.com
FW Issue No Janetsy.Leandro@colliers.com
Configuration Issue No miroslav.tashkov@colliers.com
MPLS was fully Utiliz No Jenn.Pook@colliers.com
high bandwidth usag No Zdenko.Jagric@colliers.com
Skype Issue No Jason.Bryant@colliers.com
FW Issue No elise.elliott@colliers.com
WAP reboot No Millie.Negulu@colliers.com
Not Mentioned No Michelle.Estep@colliers.com
Not Mentioned No Nicholas.Loquan@colliers.com
WAP reboot No Paula.Arango@colliers.com
Not Mentioned No Dominic.Sattaur@colliers.com
AZUR backup / utilizaNo Bobby.Henwood@colliers.com
WI Fi issue / config No Robert.Goldberg@colliers.com
FW Issue No Robert.Goldberg@colliers.com
Not Mentioned No Alex.Calbreath@colliers.com
DTLA FW Issue No Candice.McVey@colliers.com
Not Mentioned No Christianne.Schrobilgen@colliers.com
ATT issue No Greg.McCaddon@colliers.com
Not Mentioned No Ada.Vidauri@colliers.com
Not Mentioned No Dominic.Sattaur@colliers.com
Anira replaced with No Nicole.LaBoo@colliers.com
Not Mentioned No Zdenko.Jagric@colliers.com
ISP Issue No Alex.Shumway@colliers.com
WAP replaced No Lisa.Paquette@colliers.com
Modem Rebooted No Jim.H.Allen@colliers.com
WAP replaced No Andrew.Leduc@colliers.com
MPLS packet drop IssNo Nicole.Sides@colliers.com
ISP Issue No Ivana.Pace@colliers.com
Another user was do No Jason.Marshall@colliers.com
Issue could not be r No Robert.Caudill@colliers.com
Server issue No chris.wong@colliers.com
Issue could not be re No Bill.Day@colliers.com
Bandwidth enhancemNo Bill.Day@colliers.com
Server issue No Latrice.Christopher@colliers.com
Server hosting providNo Kyle.Wood@colliers.com
Wifi Bandwidth enhaNo Jason.S.Webb@colliers.com
Slow server access No Annie.Yee@colliers.com
Not Mentioned No Mihai.Strusievici@colliers.com
Issue could not be re No Russell.Beaudry@colliers.com
Work in Progress No Cedrick.Cole@colliers.com