EXPERIENCE
TELEPERFORMANCE, CEBU CITY
KARL ANGELO PAGATPAT
DATA ENTRY ADMINISTRATOR
OBJECTIVE
A Data Entry Administrator who is able to
thrive in a remote working environment
to update company information on a
constant basis
SKILLS & ABILITIES
Expert Computer Software Specialist,
Advance skill in MS Excel, Filling,
Leadership, Data Entry, Attention to
Detail
VITALS
No 2 Blk 5 Lot 9 Villa Verna Subdivision,
Talisay City 6045
Mobile +639175066518
e-Mail karlangelopagatpat@outlook.com
Skype karlangelopagatpat
REFERENCE
Available upon request
JANUARY 2016-PRESENT, OPERATIONS KPI SUPERVISOR
• Responsible for the attainment of client set goals, efficiency targets and
overall center performance
• Analyzes agents’ performance and develops action plan to bridge gaps
• Conducts regular performance management to improve challenged members
of the team
• Evaluating the data collected through task analysis and business process.
JUNE 2014-DECEMBER 2015, REPORTING AND DATA ANALYST
• Responsible for ensuring both ad hoc and standard operational reports are
delivered accurately and on time
• Analyze designated performance measures and reports which may include,
but are not limited to, financial and operational metrics and where required,
perform root cause analysis
• Build and maintain customized Analysis Methodology, Analyze trends, data,
notes, root cause analysis etc
DECEMBER 2013-MAY 2014, SUBJECT MATTER EXPERT
• Constantly walks the floor and assists in handling escalated calls
• Help in the effective cascade of information such as product updates,
uptraining, etc.
• Assist the supervisors in handling new hire transitions teams
• Will work queue a long with management functions
MAY 2013-NOVEMBER 2013, CUSTOMER SERVICE REPRESENTATIVE
• Uses numerous computer workstation applications to supply live responses to
customers’ needs
• Maintains at a minimum, target levels of performance
• Maintains up to date level of product knowledge
• Multi Tasks: Listen, input data, proves solutions, navigates through various
screens while applying customer satisfaction techniques
EDUCATION
LEYTE NORMAL UNIVERSITY
BA IN COMMUNICATION ARTS, MARCH 2013
COMMUNICATION
I possess excellent communication skills both oral and written. I have remarkable
interpersonal, organizational and time management skills. You will find that I am detail
oriented and able to analyze, prioritize and resolve client requests or issues quickly and
effectively.
LEADERSHIP
I have demonstrated the ability to effectively handle situations or inquiries while
working within policy, procedures and standard processes. As a team player, I am able
to support team goals along with finishing my assigned tasks which makes me a perfect
fit for a multitasking environment such as yours.