CH 11 Quality Manual 2010

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Fabindia
Quality Manual for the operating prodecures at PSC , the SRC’s
and the Markets.
Index
Chapter 1 : Working Systems & Policies at PSC

Introduction
1: Category 1.1 : GARMENTS
- Development Samples
- Pre-Production Sampling & Approvals
- List of Details to be submitted along with the Development Sample
2: Category 1.2 : UPHOLSTERY / CURTAINS / BATHLINEN & DHURRIES
- Pre-Production Sampling & Approvals
- List of Details to be submitted along with the Development Sample
3: Category 1.3 : FURNITURE / LIGHTING & GIFTWARE
- List of Details to be submitted along with Furniture Developments
- List of Details to be submitted along with Lighting Developments
- List of Details to be submitted along with Gift Developments
- Wood Treatment, Details & Inspection Criteria
Compiled by Albert Rigo

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4: Category 1.4 : FABRIC METERAGE & SOFT HOME
- List of Details to be submitted along with Fabric Developments
- List of Details to be submitted along with Soft Home Developments
5: Category1. 5 : GARMENT ACCESSORIES
- List of Details to be submitted along with Garment Accessories
6: Category 1.6 : JEWELLERY
- List of Details to be submitted along with Jewellery
7: Category 1.7 : TRIMS & ACCESSORIES
8: Category 1.8 : MINIMUM QUALITY REQUIREMENTS
- Fabrics & Garments
- Other Home Categories
9: Category 1.9 : ORDERING DETAILS & PROCEDURES

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Chapter 2 : Working Systems & Policies at SRC

1: Category 2.1 : Quality Structure at the SRC
2: Category 2.2 : Quality Structure at the Manufacturers / Clusters
3: Category 2.3 : Inspection Process at Manufacturers / SRC’s
4: Category 2.4 : Storage & Warehousing
5: Category 2.5 : Packaging & Transportation
6: Category 2.6 : Despatch Procedures from SRC
7: Category 2.7 : Time and Action Plan Sheet
Chapter 3 : Quality in the Markets
1: Chapter 3.1 : At the Market Region Warehouses
2: Chapter 3.2 : At the Stores
3: Chapter 3.3 : Exhibitions
4: Chapter 3.4 : Product Knowledge at the shop floor
Appendix :
New Sampling Tech-pack for Fabindia Garments

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Fabindia
Introduction
This Operational & Quality Manual is designed to give our SRC’s, Manufacturers,
MRW’s a brief but essential overview of the way we would like to work, the
systems & procedures, technical requirements & Quality Standards. It is an
introduction with the intention to provide each link in the production chain with
adequate knowledge to be able to monitor and control the quality of every
product that we ship to the Fabindia stores. The easy-to-read format makes this
valuable instrument for easy understanding of the systems , procedures and
requirements.
It also provides you with a list of our approved suppliers for various trims &
accessories ( wherever required ) whom we have decided to work with so as to
maintain uniformity of product and the required standards of quality.
This is not an exhaustive document and will be continuously updated as our

requirements and technical parameters get developed. We will of course provide
you with these updates which can be added on to this manual to make it more
comprehensive.

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CATEGORY 1 : GARMENTS :
1 : Development Sampling :
Fabindia’s sampling requirements for garments can be broadly classified into two categories :
A: Initial Development B: Production
Initial Development samples are those that are required for the development of the range and
are either developed by the PSC Category team or by the SRC’s in cases of Direct Purchases.
These samples will form the base for the orders in terms of quality and will be used for range
representations as well. Fabindia will incorporate our Minimum Quality Requirements into
each product depending on the base material & processes involved.
These details will be provided to & discussed with the concerned SRC’s and manufacturers
and ,once agreed upon, will be incorporated in the purchase orders.
Fabindia reserves the right to reject or return any merchandise that does not meet the
standards incorporated in our Minimum Requirements and provisions of the Purchase Orders.
These samples will include :
1:1 - New Style Development samples :
These will be developed in consultation with and as required by the PSC Category Head
/ Buyers. Once this sample is approved, it will be sealed and used as base style reference
for the bulk production.
These samples may not possess all the required Quality Parameters at this stage but
should represent the optic , purpose & feel required.
The Minimum Quality Parameters will have to be incorporated in the bulk production. In
case the variance between the Style Development sample & the required Minimum
Requirements is too vast, then the PSC / SRC reserve the right to request for a second
sample which meets the required parameters and will be used as a production base.
It is the responsibility of the manufacturer / SRC to alert the PSC Category & Fabindia Quality
Department at this point if any required parameter cannot be complied with and provide
reasons for the same.

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1:2 - Development Samples :
An additional Development sample ( as mentioned above ) will be required if the initial sample
does not meet the Fabindia Minimum Quality Requirements and a final approval piece /
product will be required to use as a base for bulk order placement.
Development samples will be required in duplicate. The PSC team will retain one and the
other will be sealed & returned to the SRC to use as a base for production. The SRC is required
to retain this signed sample to be used as a reference along with the agreed Quality Standards
in any future review of the product.
In case of fabric purchases, the same principle will apply and , at the time of order placement,
both the PSC and SRC will have one approved swatch which meets all the Quality / design
requirements and will have been signed off for production.
For colour variations on single designs, we request that reference cuttings be provided to the
PSC Category for final approvals. All colour variations with design combinations will have to be
signed off prior to bulk production.
In case, the bulk fabric requires any specialized surface finishing to improve the handfeel ,
optic or performance and this cannot be represented on a swatch, then a quality reference
fabric needs to be provided.
Fabindia confirms that any bulk production started / completed without the approval of the
Development / Production sample will be at the manufacturers risk and will only be accepted
if the PSC accept that the production meet the required standards.
This is applicable for the following categories :
1: Womens Indian
2:Womens Western
3:Mens
4:IKT
ALL DEVELOPMENT SAMPLES WILL HAVE TO BE ACCOMPANIED BY THE DETAILS LISTED IN

CHAPTER 1.5 .

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1:3: Pre-Production Samples for all GARMENT categories :
Pre-Production Samples : These are samples required following the confirmation of an order.
They are required for fit / style approvals and finally for bulk / production reference.
Following the inclusion of a garment in the Fabindia range and the acceptance of an order for
the same, the following procedure will be implemented :
A: Initial Reference Garment :
One initial reference piece will be required in Size M ( unless otherwise specified ) for fit
checking. This garment should be in the ordered fabric quality but does not necessarily require
embellishments unless they have an impact on the fit or drape of the product. Approval /
comments on this garment will be provided in writing.
B: Size Set :
Once the above garment is approved and returned to the manufacturer / SRC, the patterns
will have to be graded as per the measurement chart provided and a size set will have to be
submitted in all sizes. This is only for fitting purposes and will be returned to the manufacturer
after being sealed and with final comments.
Bulk cutting / production should not commence till the size set has been approved in writing.
Any production started without a sign-off on the size set will be at the risk of the SRC .
DL WILL NOT BE ISSUED TILL THE PRE-PRODUCTION SAMPLE HAS BEEN RECEIVED AND
APPROVED BY PSC.
Both the above submissions must meet the required quality and workmanship parameters
that have been agreed upon at the time of order confirmation. These garments will have to be
submitted along with the Quality & Measurement check done by the manufacturer / SRC.
1: Womens Indian
2: Womens Western
3:Mens
4:IKT

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1:4 - Shipment Samples for all GARMENT categories :
This is one garment that will be required to be sent to the PSC Category from bulk production.
This garment should be received before the first dispatch of the item.
The Shipment Sample should represent the actual production and will be maintained in the
Range Room at Fabindia.The size required will be specified by the concerned Category
Department.
In case of multiple colour combinations, we generally require a Shipment Sample in one

colour with fabric reference swatches of the remaining colours.
Fabindia reserve the right to test the Shipment Sample against any of the agreed Physical or
Chemical parameters or against Fabindia’s Miminum Fabric Requirements. Any non
compliance will be the responsibility of the SRC / Manufacturer.
1: Womens Indian
2:Womens Western
3:Mens
4:IKT

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1:5 - Submission of Development Samples for GARMENTS :
Fabindia require that each Development sample or product needs to be submitted along with
the following details :
1: Name of the SRC :
2: Name & address of the manufacturer :
3: Product Description :
4: Weaving Process :
5: Colour options :
6: Fabric Base Composition :
7: Interlinings / Accessories used :
8: Dyeing / Printing Process :
9: Physical Parameters : Warp :
Weft :
Count / Construction :
Finished Width :
Wet & Dry Rubbing fastness :
Shrinkage :
10: Dyes ( please list all dye categories ) :
11 : Cost Estimate ( per meter / item ) :
12: Delivery Time required :
13: Available production capacity :
14: Meets Fabindia Minimum Requirements : Yes : No :
15: If “NO” please list reasons & suggested parameters :

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1:6 - Maximum measurement tolerances for GARMENTS :
Please find below the maximum measurement variation that is acceptable on all categories of
garments.
Please note, no measurement deviations are allowed on Neck Seams , collar, bust darts and
button placement measurements.
In case of garment components occurring in pairs ( eg : sleeves / cuff open ) any variations in
measurements need to be uniform between both the components.
This chart is applicable wherever tolerances are not mentioned in the measurement chart
provided along with the style details.
MAXIMUM TOLERANCES ON GARMENTS
IN
GARMENT FABRIC IN INCHES CENTIMETRES
Measurement Tolerance Measurement Tolerance
of seam of seam
WOVEN FABRICS under 5 inches nil under 5 cms nil
5 - 25 inches +/- 1/2 5 - 65 cms +/- 1
25 - 50 inches + 3/4, - 1/2 65 - 130 cms +2 , - 1.5
over 50 inches + 1 , - 3/4 over 130 cms + 2.5 , - 2
KNITTED FABRICS under 5 inches nil under 5 cms nil
5 - 25 inches +/- 1/2 5 - 65 cms +/- 1
25 - 50 inches + 1 , - 3/4 65 - 130 cms +2.5 , - 2
over 50 inches + 1.5 , - 1 over 130 cms + 3 , - 2.5

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CATEGORY 2 : UPHOLSTERY / CURTAINS / BATHLINEN &

DHURRIES
Fabindia’s sampling requirements for the above categories can be broadly classified into two
categories :
are either developed by the PSC Category team or by the SRC’s in cases of Direct Purchases.
The Minimum Quality Parameters will have to be incorporated in the bulk production.

CHAPTER 2:4 TO 2:7 .

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2:2 - Development Samples :
An additional Development sample ( as mentioned above ) will be required if the initial sample
does not meet the Fabindia Minimum Quality Requirements and a final approval piece /
product will be required to use as a base for bulk order placement.
Development samples will be required in duplicate. The PSC team will retain one and the
other will be sealed & returned to the SRC to use as a base for production. The SRC is required
to retain this signed sample to be used as a reference along with the agreed Quality Standards
in any future review of the product.
For colour variations on single designs, we request that reference cuttings be provided to the
PSC Category for final approvals. All colour variations with design combinations will have to be
signed off prior to bulk production. In case, the bulk fabric requires any specialized surface
finishing to improve the handfeel , optic or performance and this cannot be represented on a
swatch, then a quality reference fabric needs to be provided.
Fabindia confirms that any bulk production started / completed without the approval of the
Development / Production sample will be at the manufacturers risk and will only be accepted
if the PSC accept that the production meet the required standards.
2:3 - Shipment Samples for all the listed categories :
One product as per Order will be required to be sent to the PSC Category from bulk
production. This product should be received before the first dispatch of the item.
The Shipment Sample should represent the actual production and will be maintained in the
Range Room at Fabindia.The specifications required will be specified by the concerned
Category Department.
In case of multiple colour combinations, we generally require a Shipment Sample in one

colour with fabric reference swatches of the remaining colours.
Fabindia reserve the right to test the Shipment Sample against any of the agreed Physical or
Chemical parameters or against Fabindia’s Miminum Fabric Requirements. Any non
compliance will be the responsibility of the SRC / Manufacturer.
APPROVED BY PSC.
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Important :
- Certain fabrics offered to or selected by PSC may not be suitable for upholstery due to
their loose weave / yarn characteristics ( high slippage ), delicate nature etc. Such fabrics
which will not last if used for fitted upholstery need to be categorized as such and this
needs to be clearly communicated to the Category at the time of sample submission ,
product selection and order placement.
- Sheer curtains in fabrics like Silk and Chanderi which have poor light fastness properties
need to be suitable tagged so that customers are aware of these properties and do not
expose these items to direct sunlight causing loss of colour and product deterioration.
- All cotton curtains need to be manufactured with pre-washed fabrics to prevent uneven
and unacceptable shrinkages after washing.
- Measurement variations between curtain length should not be in excess on +/- 1 cm.
- It is critical that there are no tonal variations between various batches of upholstery
fabrics of the same colour.
- Any fabric meant for use as upholstery in any form needs to have good wet & dry
rubbing fastness. A minimum of 3-4 on external test report will be required. This is to
prevent colour transfer to clothes when in contact with this fabric.
- All cotton upholstery fabric will shrink on first wash. This needs to be kept to a
maximum of 5% and the same needs to be communicated to the PSC / customer.
Fabrics which have an expected or confirmed shrinkage of more than 5% need to be
specifically approved by the PSC category and suitable marked so that this can be
communicated to customers.
- It is important that the agreed fabric width for all upholstery fabric is maintained. We
will not accept variations of more than 1” as exceptions.
- Fabindia will not accept curtains in the same fabric stitched with different loops. This
means that a single fabric can have either hanging loops or concealed loops. NOT Both.
- If stores get curtains in the same fabric with different loops ,these are cause for penalty
imposition.

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2:4 - Submission of Development Samples for UPHOLSTERY / CURTAINS :
4: Dimensions ( Size ) :
6: Colour options :
7: Product Base Composition :
8: Trims & Accessories used :
Weft :
Fabric Width :
Shrinkage :

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2:5 - Submission of Development Samples for BATHLINEN

( TOWELS / BATHMATS / SHOWER CURTAINS ):
Each Development sample or product needs to be submitted along with the following details :
6: Pile height & density :
7: Surface finishing (bathmats/curtains) :
8: Colour options :
10: Physical Parameters : Weight :
Yarn Count / Construction :
Shrinkage :
Absorbency :

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2:6 - Submission of Development Samples for DHURRIES & MATS ( NON TUFTED )
6: Full product weight :
7: Rear surface finishing (if required ) :
8: Colour options :
10: Physical Parameters : GSM :
Yarn / Fibre Count / Construction :
Shrinkage :

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2:7 - Submission of Development Samples for TUFTED FLOOR COVERINGS :
6: Full product weight :
7: Yarn Count / TPI / Fibre Length :
8: Knots per Square Inch :
9: Pile height :
10: Rear surface finishing (if required ) :
11: Colour options :
14: Physical Parameters : GSM :
15: Dyes ( please list all dye categories ):
16 : Cost ( per running meter / item ) :

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CATEGORY 3 : FURNITURE / LIGHTING & GIFTWARE

Fabindia’s sampling requirements for the above categories can be broadly classified into two
categories :
are either conceived by the PSC Category team or by the SRC’s in cases of Direct Purchases.

CHAPTER 3:1 TO 3:3 . FOR FURNITURE THE COMPLETED PRODUCT SHEET IS REQUIRED ON
ITEMS SELECTED FOR INCLUSION IN THE RANGE .

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3:1 - Submission of Development Samples for FURNITURE :
4: Wood used :
5: Colour options on Wood / Upholstery :
6: Surface Colouring :
7: Surface Finishing a: Oil :
B: Lacquer :
8: Chemical / Anti-insect treatment :
9: Curing done / not done :
10: Moisture Control at despatch :
11: Drying Room facility available :
11: Filling & Accessories used :
12: Packaging Components :

( Please note that it is the manufacturers / SRC’s responsibility to ensure safety of the product with effective packaging / handling)
13: Knock-Down possible : Yes : No:
14 : Cost Estimate ( per item ) :

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3:2 - Submission of Development Samples for LIGHTING:
4: Lamp Shade material used :
5: Metal components :
6: Surface Coatings :
7: Electrical Components : sockets :
Wiring & plugs :
8: Suggested bulb wattage :
9: ISI Standards compatibility :
10: Suggested fitting location : a: table-top b: wall c: ceiling

12: Assembly required : Yes : No:
18: Manufacturer to undertake that each item will be individually quality checked &
electrically tested prior to packing & dispatch. All
components to be ISI standard.

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3:3 - Submission of Development Samples for GIFTWARE :
4: Raw Material used :
5: Colour options :
6: Surface Finishing :
7: Surface Coating / waterproofing :
B: Glue &Lacquer :
8: Chemical treatment provided :
9: Curing done / not done :
10: Filling & Accessories used :

17: Functionality Test to be conducted : Yes : No :
17: Other product specific information :

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Wood :
Fabindia furniture is primarily made from hardwood. This means we are using natural wood
that has been sawn into planks and suitably treated before being used for furniture
manufacture.
The more one knows about the unique characteristics of wood and its source, the better one
can understand the degree of warmth and beauty that it brings to our everyday décor.
Furniture made of wood is one of the few things in the world that all people can own and
know that they are the only person in the world who owns that particular grain pattern and its
inherent beauty. Each grain pattern is a unique masterpiece of design, texture and splendor.
Even what some may view as a defect, like a knot or other natural blemishes, can add more
beauty and character to any given piece of furniture.
The classification of wood has historically always been either hard wood; any leaf bearing tree,
and soft wood; any cone bearing tree. These terms can be confusing since some leaf bearing
trees can have very soft wood and some coniferous trees can have very hard woods. To make
this easier, below you will find a list of different tree types, classification and then individual
wood characteristics.
There are two basic wood grades. Select lumber is excellent quality for use when appearance
and finishing are important and common lumber that has defects used for construction and
general-purpose projects. The grades of the select lumber are: B and Better grade, which has
minute or no blemishes; C Select grade which has some minor defects such as small knots; D
select grade that has larger imperfections, which can be concealed by paint.
The grades of common lumber are No. 1 grade containing tight knots and few blemishes. No. 2
grade that has more and larger knots and blemishes. No. 3 grade that has loose knots,
knotholes, and other flaws. No. 4 grade that is low quality and No. 5 grade where the
appearance is not important.
Natural wood is homogeneous in nature which means the basic characteristics of a particular
wood will be constant. However, the properties of wood can vary as much as 20% between
different parts of the same log !
Wood also has a strong affinity to absorb & release water / moisture. During periods of high
rainfall or humidity, wood will absorb moisture from the atmosphere & will tend to release
moisture when the outside conditions are dry. This intake & release of moisture can result in
fungus growth and also the development of cracks etc on unsealed wood surfaces.

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Depending on the region from where the raw wood is sourced, wood can contain upto as
much as 70% water. The expansion of wood due to water / moisture absorption is so forceful
that it is capable of breaking stones…. This is why we need to ensure that wood is properly
treated for moisture content before it is used in the manufacture of furniture.
Fabindia accept an ideal 8% moisture in treated wood that is ready for furniture manufacture.
Moisture checks need to be done at least on 4 locations in each piece and the average taken.
This is because moisture levels will vary between various portions of any plank / piece of
wood. No individual reading should be in excess of 11&.
Wood is hydroscopic in nature. This means that if it is left exposed for long periods after the
heat treatment, it tends to start absorbing moisture from the atmosphere through any
uncoated surface. We suggest that all heat treated wood be used within 15 days from date of
completion of heat treatment. During monsoon season, this period needs to be reduced to
less than 7 days.
Surface Coatings on Wood :
Fabindia use two forms of surface coating for our hardwood furniture. Oil finishing and lacquer
coating. The lacquer coating can be either glossy or matt finish.
Oil finishing is primarily a surface coating of oil ( linseed ) to give the wood a dull finish. The
drawback in oil finishing is that it does not seal the surface pores of the wood and as such the
wood continues to absorb and release moisture. This facilitates the growth of fungus if the
weather is humid. This finishing is also not a deterrent in the hatching of borer eggs should
they exist within the wood.
Lacquer Surface Coatings come in two finishes. The Glossy finish which gives the wood a shiny
and clean surface and the Matt finish which has a similar optic to an Oil finish.
The advantages of a Lacquer finish are :
- Seals the wood surface and restricts the development of fungus

- If applied correctly, this coating also prevents borers from penetrating the wood surface
resulting in their elimination over a period of time.
Application :
- Lacquer coating should be applied in two coats with a gap of 4-5 hours between each
application.
- It is important that the ratio of mixing is maintained for best results.
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Gluing :
Almost all hardwood surfaces are made up of planks of wood glued together. The gluing
process involved application of a suitable glue on the sides to be joined and the piece is then
placed in a clamping machine which exerts pressure in all directions for a pre-determined time
period.
Given the fact that the glued surfaces are not coated, it is very possible that any moisture
absorbed or released by the wood will exit the piece from these surfaces. If the glue used is
not totally moisture / water resistant, this can result in the disintegration of the glue and the
pieces coming apart.
Always ensure that the glue used is 100% moisture / water resistant. It is advised to read the
application instructions carefully so that the amount of glue used and the process is as
required. Use of excessive glue or in the wrong proportions etc can result in a poor fixing
which may come loose at a later time. The Product Data and Safety Sheets are a good source
for this information. Also consult the dealer for a demonstration at your factory premises.
Please ensure that the clamping machine exerts pressure on the narrow and flat sides of the
piece. Pressure on only one direction will not have an acceptable result.
It is important to monitor the moisture content of the various planks glued together to form a
single piece. Major variations in moisture may result in some pieces reacting differently from
others and cracks appearing on the surface.
Joinery:
This is the most critical area in the making of furniture. It is important that the vendor / SRC
review each joint within the product and select the one best suited based on the wood & end
use of the product.
The direction of the wood grainline is critical for selecting the right joinery. Wood expands on
the width ( across grain ) and not on the length along the grainline. The pressure exerted by
expanding wood is enormous so the joints must be secure to hold the wood together. All large
or angular joints need to be in the tongue-n-cheek joint. Angular joints need to be
strengthened with zig-zag or bottom clamps.
Since joints react to wood movement long after the piece has been produced and delivered to
the stores / customers, it is critical that the SRC / Vendor get each item technically analysed
for any design / joinery flaws before bulk production commences.
PSC need detailed Design Sheets for each product with all the above information incorporated
in the same.
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Joinery is simply the method by which two pieces of wood are connected. In many cases, the
appearance of a joint becomes at least as important as it's strength. Joinery encompasses
everything from intricate half-blind dovetails to connections that are simply nailed, glued or
screwed.
Dovetail joints :
These have been used for centuries for building boxes, chests, drawers and other
woodworking project where the joints are not only visible, but used as a design statement.
Well-built dovetail joints need no mechanical fasteners (although modern joints use adhesives
to help keep the joint from separating over time).
Of all woodworking joints, the through dovetail is revered for not only its strength, but also for
its beauty. Dovetail joints can be challenging to fashion, but dovetailing jigs and routers have
made this joint much easier to perfect. Learn the keys to a quality through dovetail joint.
Tongue & groove joints :
When joining two boards together lengthwise, the tongue and groove joint is much stronger
than a butt glue joint. Tongue and groove joints can be created on matching boards using
matching router bits, or on a table saw.

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Box joints
These are square interlocking fingers to join two pieces at a right angle, they are cut on a table
saw with a dado blade or with a router and a straight bit. Either method requires a jig to space
the fingers evenly. If a router is used it is mounted under a table.
Finger joints :
These are long tapered fingers that interlock to join two pieces lengthwise as in commercial
moulding or side by side in panels. They are cut with high powered routers or shapers
Lap joints :
These are made by laying one piece on top of another, they can be used in angle or lengthwise
joints. Half lap joints are when half of the thickness from each piece is removed, they can be
made by hand with a saw and chisel, on a table saw or radial arm saw with a dado blade, or
with a router and a straight bit.

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Miter joints :
These are made by cutting the ends of the pieces on an angle egual to one half of the angle of
the finished product, a square 90° corner is made by cutting each piece at a 45° angle.
The angles are cut in a miter box by hand, with a power miter saw, or on a table or radial arm
saw. A compound miter is when the angles are cut at an angle both to the face and edge of the
piece as in crown moulding installation.
Special clamps are used for miter joints, see picture frame clamp, they can be fastened with
glue only, glue and nails or screws, or with a biscuit or spline.

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Hardware :
All hardware used in the product needs to be suited to the utility / use of the item and as
approved by the PSC.
Fabindia do not accept any metal hardware that is not rust resistant and whose properties are
not suitable for the required function.
One extra component for each hardware item needs to be provided with all Knock-Down
pieces for customer replacements .
Any hardware that is visible on the outer surfaces of the product needs to have the same finish
and optic as the approved sample
When Inspecting Furniture ………

Modern furniture is very rarely constructed of all wood. Plywood, or engineered wood
( veneer ) is used extensively because it provides strength, and helps prevent splitting or
warping. It can make for sturdy, long lasting and highly attractive furniture when used with
high quality veneers.
The way a piece is constructed can contribute to its beauty, functionality and also how long it
will last. The joinery and sturdiness of a piece will tell you a lot about its quality.
Mortise and tenon, and dovetails are two of the oldest ways of putting together furniture, and
also make for the strongest and best looking joints. Good joints can also have dowels or
screws, but will never be stapled. Any glue used will not show outside the joint.
Corner blocks add to the strength and stability of a piece. They are not visible from the
outside, but bolt to both sides of interior corners.
Back panels that face the wall are the generally attached with screws to help ensure the lateral
stability. Backs and unexposed parts should be sanded smooth and well fitted. This is an
important feature as only well constructed furniture has these details.
Drawers should fit and move well and have glides to allow you to effortlessly move a drawer in
and out of its station. They should also have stops to prevent a drawer from being pulled out
or falling. Side Channels in drawer furniture such as cabinets and desks are important to the
functionality of the piece.

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Doors should close neatly and be flush with the cabinet front, and good quality hardware
should be used.
Test for sturdiness by trying to rock or jostle the piece. It should not squeak, twist or wobble.
Check if it is level with the floor.
Finishing :
A quality finish involves sanding, staining, and finishing. Neglect at any of the stages can
affect the overall quality of a piece.
Sanding is the first step in the finishing process, and a good piece will be smooth so that when
you run your hand over it there will be no rough patches. Sanding across the wood grain will
also produce unattractive results such as dark lines or scratches across the surface. Improperly
sanded wood will not take the stain evenly. Inspect the finish from different angles to check
for blotchiness or scratches.
A good stain enhances the natural beauty of wood and adds colour and character to the wood.
It can make one wood type look like another one, or make different woods look similar. High
quality staining will be even, without any dark spots. All sides and the ends should be the same
tone. Ensure that you have the approved Shade swatch before inspecting and furniture piece
or collection.
Finishes range from high-gloss to matte. A high quality finish is satiny smooth and free of
rough spots, dust specks, or bubbles. Look for depth and richness in the finish, which comes
from several light coats of finish with sanding between the coats. A high quality piece is
finished on the back and on the underside as well to reduce the chances of swelling or
shrinking.
Some signs of poorly finished wood are:
 A rough surface.
 A very glossy or cloudy surface that hides the wood grain.
 Splintered edges.
 Scratches, dents, or dust specks.
 Dull spots indicating missed areas or not enough coats.
 “Teardrops” around the edges and on vertical surfaces.
A distressed surface, however uses many of these effects to age new furniture and to heighten
its rustic appeal. The wood is beaten, battered and nicked before applying the finish. However,
good quality distressed furniture will be well constructed and sturdy.

32
Defects that should be noted and avoided :
To be Noted :
- The Joinery used is best for the joint & wood dimensions & directions
- The glue. Verify if it is water resistant so it does not soften when the wood sweats.
- The finishing ( a pre-polish inspection is advised here )
- Dimensions
- Stability
- Colour & finish matching with approved swatch
- Functionality of drawers, doors, hinges etc. Any movable part needs to be tested.
- Quality of hardware and accessories
- Examine the insides and under surfaces ( a good indication of the quality of wood used )
- If Knock-down, please assemble one item only using the instruction pamphlet.
- Extras ( allen keys, spare hardware, polish kits etc )
- Inner and outer packing.
To be Avoided :
- Large cracks in the wood. In thin panels, even small cracks are not acceptable as these
weaken the piece and may cause breakage after expansion of the wood.
Pay attention to filling marks. Often cracks are not visible after they have been filled in
and polished.
- Natural wood knots. Small knots are inherent and characteristic of the wood. But large
knots have weak centres which tend to come loose. These also weaken the wood in
addition to looking ungainly.
- Variations in colour or dimensions
- Any sign of borer infestation.
- Excessive filling in
- Poor finishing at edges and corners
- Glue marks at joints
- Wavy or uneven surfaces

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Treatment of Wood - Chemical & Heat

All wood used for Furniture , Lighting or Giftware needs to be certified as having been treated
against borers / insects by the prescribed chemical process and by the heat process to reduce
moisture to prevent cracking / warping.
1: Chemical Treatment
This is done primarily to eradicate and borer eggs and other insects that my exist in the raw wood.
Wood planks are first Chemically treated in a solution of Biocide & water in a pressure
chamber for about 3 ½ hours....
The Chemical Chamber :
This process kills any un-hatched eggs within the wood planks. The wooden planks are left in open
air for 24 hours before being put into the heat drying chambers.
2: Heat Treatment
All wood is then treated in a heat chamber at temperatures between 60oC to 70 oC for
between 9 to 23 days depending on the thickness of the wood and the outside climatic
conditions.
The wood is then aired for an additional 24 hours in open sunlight and then taken for
production of furniture.

34
The Heat Drying Chamber :
All vendors using natural wood for a Fabindia product need to certify the following in writing :
1: Origin : Fabindia only procure wood from cultivated plantations or harvested under
Government Approved deforestation quotas. This certification can be made by the wood
dealer.
2: Treatment : All wood has to be Chemically & Heat treated. Vendors need to confirm
location of this treatment and that no wood of unknown origin or treatment is procured.

35

36
CATEGORY 4 : FABRIC METERAGE (Garments & Upholstery)

The ordering process for Fabric meterage ( including garment fabric ) can be initiated by a brief
received by the Garment Fabric Team or through developments brought in by the SRC’s.
On receipt of these details, the Garment Team will start the process of getting swatches
( minimum 6”X6” ) and developing the quality parameters for the selected fabrics. For this :
- The SRC will have to fill in the Detail Sheet with all the product parameters,
- Supplier details & capacities
- Costing details
This will be followed by a screening of the swatches & details by the Garment Fabric team
which will include testing wherever required. The product will also be compared with similar
fabrics in the range for quality, appearance & costs.
The next stage will be the presentation of the fabric ( with all details ) to the PSC and Garment
Category Heads for a decision regarding acceptability and inclusion into the Fabindia Range.
Once the fabric is accepted, a three meter swatch will be required from the SRC. This will be
used for :
- Range Room swatches & samples
- Reference swatches for SRC & production controls.
- Testing to ensure compliance with physical & chemical parameters.
Once this process has been completed, the Garment Team will generate product Codes,
estimated order quantities, Projection Sheets and follow-up with the IT Department for the
uploading of codes. They will also forward all details to the Garment Categories, Range Room,
Production & Supplying SRC’s.

37
All garment fabrics being supplied to our SRC’s needs to be pre-washed / shrunk. This is the
responsibility of the supplying SRC.
- The Quality Check of the fabric at the supplying SRC is to be done AFTER WASHING.
- The production swatch sent to PSC Garment Fabric Department will also be AFTER
WASHING.
Please note that all documentation being sent along with the fabric needs to specifically
confirm that the fabric has been pre-washed.
Printed Fabrics : Supplying SRC is to ensure proper washing after printing to ensure that all
residue print dyes are removed and that our rubbing standards are maintained. Cross staining
on printed fabrics will not be accepted.
Fabric Quality Checks
All fabric being delivered into the SRC’s effective 1st June 2009 will have to be 100% Quality
checked by the weaver / manufacturer.Every checked than of fabric will have to be stamped at
the two opposite diagonal ends with the following details :
SRC CODE
YEAR OF MANUFACTURE
Size : Maximum 1” diameter
All production fabric being sent to PSC Garment Fabric department also need to have this date
stamp.
Codes will be generated per fabric design with possible sub-divisions for colour combinations
at a later date.
APPROVED BY PSC.

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Dispatch of Upholstery Fabric to Stores :
Please note the following parameters which will have to be followed with regard to any
upholstery fabric you are sending to Fabindia stores :
1: The dispatched meterage needs to be 0.25 cms in excess of the ordered quantity. This is as
per Fabindia regulations and allows for the store to give cuttings to the customers if required.
2: Please send full thans only. Do not attempt to fill the meterage with small bits.
Eg : If the store orders 40 mtrs, please do not send 35 mtrs + 5 mtrs. The 5 mtrs cannot be sold as upholstery
meterage and ends up as cut bits….
SRC can send a single full than which is slightly more or less than the ordered qty
3: Please ensure that the EXACT meterage is dispatched and that the invoice is for the same
quantity . eg : than invoiced as 40 mtrs should not have 30.75 mtrs when measured.
Stores are regularly getting less meterage when they check fabrics. This is not acceptable and
if detected will be subject to penalty.
Sending less than invoiced meterage is never acceptable. This is especially applicable for Silk
fabrics.
If stores detect shortages in meterage when comparing actual with invoiced meterages, they
will debit the SRC for the missing amount at MRP in addition to labour costs involved to check
the fabrics.
4: No than should be sent without the QC Checked stamps & the fabric detail sticker which
should contain the EXACT meterage

39
4:1 - Submission of Development Samples for UPHOLSTERY FABRIC METERAGE :
3: Fabric Description :
5: Dyeing Process & Details :
6: Printing Process & Details :
7: Colour options :
9: Trims & Embelleshments used :
Weft :
Shrinkage :
11: Fabric Width ( finished ) :
12 : Suited for : 1: Upholstery 2: Curtains & Window Dressings 3: Both

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FOR ALL FABRIC APPROVAL SUMBISSIONS PLEASE ATTACH THE BELOW DETAIL
SHEET WITH ALL DETAILS FILLED IN .
PACKING SLIP FOR FABRIC DESPATCHES

Date:
Addressed To: SRC Name
Category Contents
Season: Other Documents Enclosed
Details Design No Unit Quantity Purpose

Requested Through Comments
for by Email on

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CATEGORY 5 : JEWELLERY
Fabindia’s Jewellery range is divided into three broad categories which are as below :
1: Amna
This collection comprises of fashion jewellery made from materials like wood, glass, terracotta,
resin, textiles, thread, beads and other such materials.
The stringing or jointing of items in this category are to be done in nylon thread ( in specified
thickness ) with metal hooks & clasps ( unless otherwise specified for specific items ).
Any surface coating or finish provided to these items needs to be skin friendly and should not
contain any toxic material that would result in an allergic reaction under normal conditions.
Any colouring needs to be water / perspiration resistant.
Joining of metal hooks or clasps / loops to nylon thread needs to be secure and capable of
withstanding normal pressures that may be exerted at this point.
2: Ananya
This collection comprises of silver jewellery with or without embellishment with semi precious
stones. All silver used for this collection needs to be of 92.7% purity unless specifically
requested for and approved in writing.
In addition to silver, Ananya jewellery also comprises of wood, glass, terracotta, resin, textiles,
thread, beads and other such materials.
Jointing is normally done with silver wire & loops unless otherwise approved .
Bulk production will be evaluated based on the physical & chemical attributes of the approved
sample. Three primary areas of evaluation will be weight, purity and size. This will include any
stone embellishments.
Fabindia do not accept variations in weight of more than +/- 5% on silver / product weight. For
handcrafted items we will weigh 10 items and take the average weight.
Setting of stones ( either in claw or Colette ) needs to be such that the stone is secure & does
not fall loose during the normal use of the product.
Fabindia expect that the stones used in bulk production are of the same chemical composition
as those approved in the original sample.
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3: Anushya :
This is the top end range comprising of sterling silver and gold plated items in addition to
wood, glass, terracotta, resin, textiles, thread, beads and other such materials with or without
pure metal embelleshments.
Silver & Gold plated items can be embellished with precious or semi-precious stones as
ordered.
All silver standards are as listed out for the Ananya collections.
In case of gold plating, the thickness of the plating needs to be specified either as a thickness
or in gold weight. All gold used is required to be of 18 or 22 karat as specified in the order
sheet.
Lead : Shall not be used in jewellery articles if the lead migration rate from such articles is
greater than 0.09 µg/cm²/hr
Minimum quality requirements for Jewellery :
- Weight of the product
- Optic of the product : design matching with the approved sample
- Content of the base material ( purity in case of silver & gold )
- Stone size & quality
- Workmanship
- Stone setting quality
- Quality of utility components ( hooks, clasps, loops, thread etc ) in the jewellery
- Composition / thickness of all surface applications ( those is direct skin contact )
- Uniformity of special processes like antique finishing etc.
- Performance of the item when used.

43
4:1 - Submission of Development Samples for JEWELLERY :
3: Item Description :
4: Base Material :
5: Base Material composition / purity :
6: Other component details
- Stones ( size / colour / quantity ) :
- Thread / chains / hooks / loops :
- Lacquer / polki / enamel etc :
7: Colour / Size options :
8: Surface applications ( incl. plating ) :
9: Details of surface applications :
10: Weight : Individual :
Average :
11: Minimum Quantity :

44

45

46

47
CATEGORY 6 : TRIMS & ACCESSORIES

Below are minimum requirements for all trims & accessories used on Fabindia
products. Unless otherwise specifically mentioned in the order sheets, these
standards will have to be adhered to by all SRC’s / Vendors :
6: 1 - Buttons :
All DTM / Natural sew-on buttons need to be 100% colour fast. Please ensure that all buttons
are tested for colour-fastness prior to despatch. This also applies to natural buttons ( eg:
coconut shell ) which should not have any colouring that is not colour fast & may bleed on to
the garment / product. We will have these tested at random and any non compliance will be
your responsibility. Opening & closing capabilities ( buttonholes ) must be appropriate to the
use on the end product.
Buttons need to be sewn on securely on to the garment product. All thread locking needs to
be on the reverse side of the surface. Sewing threads should not form a mound on the button
surface as this will get burned during pressing & loosen the button. Button attaching thread
should match the button colour & not the body fabric colour.
For coconut buttons, please ensure that the darker surface is exposed on dark colour fabrics &
the lighter side for lighter colours.
Button design / size details will be provided in the Order Sheet. In case two or more buttons
are attached to a product, then one of each needs to be provided in the ‘extra button’
provision.
All buttons sewn on the infant / baby & childwear needs to be double sewn to prevent loose
buttons which may be swallowed by the baby child. These garments need to have buttons
locked on the reverse & no loose threads left on either surface.
Minimum Requirements for Buttons :
Colour Fastness :
To washing 3-4
To Dry cleaning 3 -4
Separation Force : 50/90 ( To be verified by external testing if required )

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BUTTON SPECIFICATIONS : MENSWEAR
For white base fabrics: Bone button

For medium tone fabrics: Coconut buttons (light side up)
For dark fabrics: Coconut buttons (dark side up)
For silk/ Tassar Cotton: Shell buttons
For white base: white
For off white base: beige
For dark shades: Black/ Copper (Matching to the fabric)
Button Specifications: SHIRT : 18 Ligne, 11mm
KURTA : 20 Ligne, 12.5mm
NEHRU JACKET : 27ligne, 16.8mm
Note: all buttons are to have four holes except bone button which comes only in two holes.
All buttons should be 100% colorfast. In case of buttons used for Infant & kids garments, it is
critical that all dyes and colours are 100% colourfast and without any harmful contents.
Extra Buttons:
One extra button in cotton and 2 extra buttons in Silk should be provided. This also applies to
polka , fabric & shaft buttons. For these buttons, please insert two extra buttons into a small
self-sealing polybag and this is to be attached on to the main or any other identified label of
the garment with a nylon barb.
Fabric Covered buttons :
Please ensure that the fabric thickness does not affect the mechanism such that the upper
portion comes loose when used. Only thin fabric is to be used for button covering. If any
doubts exist, please suggest alternatives .
Hand Sewn buttons :
Hand sewn buttons need to be double stitched and locked securely on the reverse surface. We
will not accept puckering or gathers due to incorrect sewing of these buttons.

49
Suggested Button Vendors:
Coconut Buttons:
Sonu Handicrafts, H.No. 2/5, Main Bazar, Loni, Ghaziabad (U.P.)
Contact person: Mr. Chand – Mobile : +919350055263/ +951202601058
Bone Buttons:
Sonu Handicrafts, H.No. 2/5, Main Bazar, Loni ,Ghaziabad (U.P.)
Contact person: Mr. Chand – Mobile : +919350055263/ +951202601058
Shell Buttons:
Kapco Industries , A-88, Flatted Factories Complex,
Jhandewalan, Rani Jhansi Road, New Delhi - 110055, INDIA
Contact Person: Mr. Kapil Monga – Mobile : +919810195220
Kalka Craft , 1177/12, Govindpuri, Kalkaji, New Delhi 110 019 , INDIA
kalkacraft@hotmail.com , sujeet@kalkacraft.com
Tel : 011 32524278 Mobile : 9811136737
Contact Person : Mr. Sujeet Kumar

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6:2 - Needles
The following are the recommended needle specifications for base fabrics :
- Light weight fabrics : 9 or 11
- Medium weight fabrics : 14
- Heavy weight fabrics : 16
Please check the bobbin of the sewing machine regularly. Sewing machines need to be
checked at least once a week and between any change in style or fabric to ensure that the
required needle is being used & that the needle head are sharp. Blunt or damaged needle
heads will affect the sewing quality.
Any broken needle needs to be reported & all components of this needle recovered before a
new needle is provided to the sewing operator. It is recommended that a broken needle
record be maintained to prevent needle parts being left back in garments or sewn furnishings.
Oil levels of the sewing machines need to be checked to prevent oil leakage through the
sewing needle.
A broken needle record register will all needle parts is mandatory for all manufacturers
producing infant & baby garments / products.
6:3 - Embroidery & Sewing Threads :

All threads need to be procured from reputed manufacturers with certified colour-fastness
compliance . Please ensure that no threads are procured from unknown sources or suppliers
who cannot guarantee colour fastness & chemical compliance.
We will specify the thread details in the tech-packs. In case this is not possible, please get the
same confirmed by our office prior to sampling or bulk production. Unless otherwise specified,
we require 100% cotton 3 ply threads.
Thread colour should match the base body fabric colour ( unless otherwise specified ). Threads
used for label attachment need to match the base colour of the label.

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6: 3b - Stitches :
The recommended Stitches Per Inch for the below fabric categories is listed below :
- Light weight fabrics : 14 to 16 SPI
- Medium weight fabrics : 12 to 14 SPI
- Heavy weight fabrics : 10 to 12 SPI
This standard will be applicable unless otherwise specified in the Order sheet.
Skipped / Jumping stitches are not acceptable. Run-off of more than 3 stitches are not
acceptable. Run-off stitches are not acceptable at neck seams / pockets / plackets & on label
attaching.
Broken or insecure sewing stitches are not acceptable. In case of joint stitches, this is not
allowed on the front surfaces of the product and both ends need to be secure with no loose /
hanging threads.
6:4 - Paper Hang Tags

All hang tags represent the specific purpose or brand and have to meet the required colour /
quality and design parameters. These are to be procured from our approved manufacturer for
product consistency unless otherwise approved in writing.
The location of the hangtag & method of attachment will be specified at the time of Order
placement. All tags need to be easily visible by the customer / store during display in the store.
Please ensure that the affixing of the hangtags do not damage the garment / product in any
way.
It is mandatory for each garment / product to have a MRP barcode hangtag.

52
6:5 - Woven Labels :

This category includes :
- Main “Fabindia” neck labels
- Size Labels
- Wash-care & composition labels
- Other woven labels ( Fit or Supplier identification label etc ).
The location of each required label will be specified in the Order Detail sheet or to be as per
the Approved Production Reference sample that has been signed off by the PSC Category
team.
All woven labels will need to comply with colour fastness parameters .
All woven labels represent the Fabindia brand and have to meet the required colour / quality
and design parameters. These are to be procured from our approved manufacturer for
product consistency unless otherwise approved in writing.
Attachment of labels :
All labels attached to the garment or product need to be sewn with threads matching the base
colour of the label. Please ensure that the bobbin thread is also matched to prevent colour
yarns being visible from the top surface.
Main “ Fabindia” labels need to be sewn at centre back / on inner neck band unless otherwise
specified. Label attaching should not impair the “fabindia” name on the label. The label should
be properly centered & straight.
Size & Fit labels should preferable be sewn into the neck seam below the main label unless
otherwise specified. Please ensure that all label contents are visible after attaching.
Care & Composition labels sewn into the side seam should preferable be 10 cms from either
bottom seam ( as worn ) or waist ( in cases of skirts / trousers etc ). Extra buttons should not
be sewn on to these labels unless specifically requested for as this impairs the function of the
label.

53
6:6 - Prints & Surface Applications :

All prints & surface applications that are required on our garments and accessories are to be
developed as per the artworks / colours provided by the Category team. Colours will be from
the season palette and need to be matched exactly for uniformity across the range. Approvals
on prints are required prior to bulk production.
Prints need to meet our standards as far as wash , hand-feel and chemical contents are
concerned. Please refer the section on Chemical Requirements for further details.
If any special print process is selected that does not meet any of the above parameters then
this has to be brought to our attention and specific approval obtained.
In case of dispute, we will accept test reports done by our approved laboratory on the affected
process.
6:7 - Interlining & Fusing :

Thickness & colour of the fusing and interlinings will be developed based on the location &
function of the garment portion that requires this application. We will provide details of the
fusing & interlining wherever possible & in other cases, inputs from the vendor will be
required.
No fusing or interlining from untested manufacturers will be accepted without approved

performance tests being conducted prior to application on bulk production. Fusing &
Interlinings used will need to meet our standards as far as wash , handfeel and chemical
contents are concerned. Please refer the section on Minimum Requirements for further
details.
In case Interlining / fusing details are not specifically mentioned in the Order sheet, then the
quality used in the Approved Sample will be considered as accepted for bulk production.
Interlining / fusing that does not meet the basic tear test will be rejected. If fusing develops
bubbles or comes loose after washing, the product can be returned to the SRC / manufacturer.

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6: 7a : Interlining for all Mens Shirts has been standardized as below :

- For all Regular Cut Shirts (full and half sleeves) :
FI-3 interlining to be used on Collar stand and Cuff
FI-2 interlining on Collar
- For all Fitted Shirts “
FI-3 interlining to be used on Collar stand and Cuff
FI-2 interlining on Collar
FI-1 interlining on front placket
Swatches of these three approved interlinings have been sent out to all SRC’s and additional
swatch cards are available with PSC . These interlinings are available in white & grey.
For all black & dark coloured shirts, only grey interlining is to be used.
Approved Vendor :
KRISHNA TEX GLOBAL,
12/10,”RATAN” HOUSE, TRIBHUVAN RD.,
OFF.LAMINGTON RD.,
MUMBAI-4.
Tel:+91 22 2389 19 19 / 2387 2229
Fax: +91 22 2385 0858
Mail : gapdck@yahoo.com
Contact : Mr. Atul

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6:8 - Tapes , Cords & Drawstrings :

Please ensure that these are properly secured at the ends to pervent fraying or unsecured
edges . All stoppers need to be well secured & tested to prevent risks to children & young
adults.
Lengths of drawstrings will need to be monitored to pervert accidental strangulation in case of

childrens garments .For infant & babywear the exposed drawstring portions should not
exceed 7 inches.
Size of the drawstring-hole from which the drawstring enters and exits the garment needs to
be secure & sized such that the drawstring does not come loose from the garment / product
during normal usage. In case metal loops are used at this area, these need to be fixed securely
with dye-cast machines. Metal loops are not recommended for infant & baby wear.
DTM & coloured Tapes , cords and drawstrings will need to meet with colour fastness
parameters to prevent colour loss and cross-staining after washing.
6:9 - Shanks , Revets & Press Fastners:

All the above should meet functional requirements with regard to resistance to laundering,
dry cleaning & should be anti corrosion. The following tests will be conducted in case the
above are found to be defective or unsecured. The basic standard is that these accessories
should withstand the normal use for which they are intended and should not get loose during
washcare as recommended in the care instruction.
Suggested tests are :
a: Tear-off force
b: Lateral tension
c: Breaking strength
d: Opening force

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6:10 - Zippers
Zipper quality , type & tape colour will be provided to the garment manufacturer in the Order
sheet . Unless otherwise specified, only YKK or any other mutually agreed quality zipper
manufacturer is to be used for sourcing of zippers.
The appearance of the zipper or tape should not deteriorate during the normal use and
maintenance of the garment. Zippers have to remain fully operational ( manual opening &
closing ) after normal washing and dry-cleaning. It has to be ensured that metal zippers /
sliders do not rust during washing.
Test Parameters : ( external testing if required )

Colour change to water & washing : 4
Staining : 4
Rubbing : Dry : 4 / Wet : 3-4
Colour change to dry-cleaning : 4
All zips need to meet the below standards :
- Puller Attachment : 18 kgs

- Closed End Test : 6 kgs
- Top Stop Test : 7 kgs
- Reciprocating Test 9 mini cycles without failure ) : 500 cycles
- Lateral Strength Test : 20 kgs
All metal / fabric components in the zippers need to match the body fabric and are to be free
of all banned ammines and azo dyestuffs.
6:11 - Sequins & Beads :

All sequins & beads that are sewn or glued on the surface of the garment need to be secured
against falling off during the normal wear and maintenance of the garment. Sequins need to
be individually locked stitched on the reverse of the garment. If this is not possible, then a light
weight non-woven fusing is suggested on the reverse to protect against unravelling of the
sequins and skin irritation.
We do not recommend any accessory or trim that is not permanently or securely

affixed on to the garment. Any such item is to be used only with the specific
approval of the PSC or Quality team.
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CATEGORY 7 : MINIMUM QUALITY REQUIREMENTS

A: FABRICS & GARMENTS
FABINDIA MINIMUM FABRIC REQUIREMENTS
COLOUR FASTNESS
TEMPERATURE (C)
PERSPIRATION
WET RUBBING
DRYCLEANING
SHRINKAGE %
DRY RUBBING
WASHING
PILING
CATEGORY
1 : GARMENTS
a: Woven Outerwear 3% 30 C 4 4 3 3-4 4 3-4
b; Nightwear 3% 30 C 4 4 3 3-4
2: FABRICS
a: Handloom / Powerloom 3% 30 C 3-4 3-4 3-4 3-4 3-4
b: Indigo 3% 30 C 3-4 3-4 3-4 3-4 3-4
c: Washed out / Overdyed 3% 30 C 3-4 3-4 3-4 3-4 3-4

Batik
d: Pigment Print / Dyes 3% 30 C 4 3 3 3-4
e: Silk 3% 3-4 3 3 4 3-4
 No fabric or garment manufactured for Fabindia should perform below the

above parameters.
 FOR FABRICS WITH WHITE OR LIGHT COLOUR BASE WITH COLOUR DESIGNS, THE COLOUR &
RUBBING FASTNESS FOR THE COLOUR YARN NEEDS TO BE NOT LESS THAN 4-5.
1: If certain fabrics / processes cannot meet above parameters, then specific approval required.
2:Appearance of the garment / fabric must not deteriorate due to the process of textile care
recommended to below 3-4 with effect to the print , colour change, hand-feel & fabric surface.
3: Seam Slippage : Seam performance must meet the designated use of the garment / fabric.
4: For fabrics in contrasting designs / stripes : Colour change on the light colour must not fall
below 4-5.
5: Baby / Infant Wear : All fabric used for Infant & Babywear should be colourfast to saliva at 4-5
6: Twisting on garments should not be more than 1.5 cms on major seams.
58
B: OTHER PRODUCT CATEGORIES
BEDLINEN – COTTON
Minimum
Test
No. requirement
1 Pilling resistance (after 2000 rubs) 3-4
2 Dimensional stability to washing at 30º C ± 3.0 %
3 Colourfastness to rubbing dry & wet 4/3
4 Colourfastness to washing at 30º C 4
5 Colourfastness to water 4
6 Colourfastness to wet scrubbing – pigment printed only 3-4
CUSHIONS – COTTON / SILK
Minimum
No. Test
requirement
2 Pilling resistance (after 2000 rubs) 3-4
3 Colourfastness to rubbing dry & wet 4/3
5 Colourfastness to Drycleaning (For silk-handwash or dryclean

as per washcare)
7 Seam Slippage (Silk/ Shear fabrics) 6 kg, 6 mm

59
TOWELS
Minimum
No. Test
requirement
2 Colourfastness to light 5-6
3 Colourfastness to rubbing (dry & wet) 4/3
6 Colourfastness to Chlorinated Pool Water (only Beach/Pool) 4
7 Colourfastness to Sea Water (only Beach/Pool) 4
8 Absorbency (Drop test) AATCC 79 5 seconds
9 Colourfastness to wet scrubbing – pigment printed only 3-4
NAPKINS & TABLE LINEN
Minimum
No. Test
requirement
1. Dimensional stability to washing at 30º C ± 5.0 %
2. Colourfastness to rubbing 4
3. Colourfastness to washing at 30º C 4
4. Colourfastness to water 4
5. Absorbency (Water Drop) – Napkins only 5 seconds
SHOWER CURTAINS
Minimum
No. Test
requirement
1. Water Repellency : Spray Test ( ISO 4920 ) 4
2. Dimensional Stability to Washing 3.0%

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CURTAINS
Minimum
No. Test
requirement
1. Tensile strength 180 N
2. Colourfastness to light 6
3. Colourfastness to washing 4
4. Colourfastness to Drycleaning 4
5. Colourfastness to Rubbing 4
6. Colourfastness to wet scrubbing – pigment printed only 3-4
7. Dimensional stability to washing/ drycleaning (as per ± 5.0 %

washcare)
BATHMATS
Minimum
No. Test
requirement
4. Colourfastness to wet scrubbing – pigment printed only 3-4
5. Absorbency (Water Drop) – Napkins only 5 seconds
THROWS
Minimum
No. Test
requirement

61
FLOOR COVERINGS
Minimum
No. Test
requirement
4. Colourfastness to water spotting 4
QUILTS/ DUVETS
Minimum
No. Test
requirement
4. Pilling 3-4
OPTIONAL TESTS FOR HOME TEXTILES
 FABRIC QUALITY can be determined by the following tests :

o Yarn Count
o Construction
o Blend Composition
o Weight per square meter
 Dry-cleanable materials and garments should substitute Dimensional Stability to washing with Dimensional
Stability to Dry-cleaning and Colourfastness to washing by Colourfastness to Dry-cleaning.
 Metallic accessories used in construction can be tested for Corrosion Resistance.
 Functional tests such as Stain resistance (Teflon coated materials), Water Resistance (Coated materials) can be
specified for relevant articles.
 FOR FABRICS WITH WHITE OR LIGHT COLOUR BASE WITH COLOUR DESIGNS, THE
COLOUR & RUBBING FASTNESS FOR THE COLOUR YARN NEEDS TO BE NOT LESS THAN 4-5.

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C: MINIMUM TOLERANCES FOR UPHOLSTERY

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MINIMUM REQUIREMENTS FOR INFANT / BABY & CHILDREN PRODUCTS

Dyes 1: All dyes & Chemicals to be free from Banned ammines
2: Formaldehyde is banned in any form. No chemical should have
and percentage of Formaldehyde.
3: Dyes to be PCP ( Petro Chloro Phenoyle ) free. PCP results in the
of carcogenic dioxins when consumed.
( USE DYES AND CHEMICALS FROM ECO CERTIFIED MANUFACTURERS )
4: Natural dyes need to be thoroughly washed to remove all dye residues.
5: Colourfastness tests as listed out in earlier chart need to be mantained.
- Colourfastness to saliva is required for all these products.
( TEST REPORTS FOR COLOURFASTNESS / CHEMICAL CONTENTS ARE REQUIRED)
1: Buttons need to be double secured and locked on reverse side

Trims 2: Drawstrings should not have extensions of more than 7 inches.
3: Toggles to be avoided. Use secure knots instead.
4: Please use soft base Velcro if required.
5: Use zippers only if necessary & all zippers need to be concealed & with secure pullers.
6: Interlinings should be non woven fusible.
1: Use anti-skid surfacing on reverse sides wherever possible

Physical
Properties 2: Dyes & Chemicals to meet parameters listed out in Fabrics section.
3: Piles should be sheared & not looped.
4: Keep pile height to a minimum & avoid different pile heights on same product.
5: Tufting to be secured ( knotted ) wherever possible.
6: Control hem sewing tensions to avoid rugs curling up at edges.
1: All circuits & wiring to be secured & covered wherever possible.

Safety 2: Table & floor lamps should be tested for damage when knocked over.
- Check if the bulbs break when lamp falls over
- Product gets damaged / broken resulting in exposing of wiring.
1: Avoid sharp edges wherever possible. Use curved / rounded corners.

Safety 2: Legs need to be angled outwards to provide stability to chairs / stools etc.
3: All latches / bolts etc need to be located out of reach of the children.
4: Distance between slats / bars should not be more than 4 inches.
5: Do not have inside locking for cupboards / closed shelves
6: Mirrors should be framed on all sides & supported with wooden backing.
7: Check quality of surface coating to prevent chipping / cracking.
Please ensure that all plastic packing materials are marked to avoid suffocation
Safety All lighting items should have caution tags to prevent misuse. List out risk areas.
All labels need to be well secured.

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CATEGORY 8 : ORDER PROCEDURES & DETAILS

8:A – GARMENTS :
Once the garment has been selected for the range, the sampling & bulk ordering process
starts. When providing the SRC with orders for Sampling / Bulk , the following details need to
be incorporated in the Purchase Order :
Basic Order Information :

I: Order Number & Date
2: SRC Details
3: Manufacturer / Supplier Details
4: Description of the product
5: Fabric details
6: Finishing requirements
7: Dye & Print details
8: Quantity
9: Size break up
10: Delivery Date
11: Cancellation date
12 : MSF Quantities
13: Sketch and Photo of the product
14: Measurement Chart ( including tolerances )
15: Sample requirements & due dates
16: Trims & Accessories details
17: Packing details
18: Labeling Details

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Specific Product Information ( Garments ) :

1:Fabric Details : Warp & Weft :
Count :
Construction :
Weight / GSM :
Width :
Finishing :
2: Loom : Handloom :
Powerloom :
3: Sewing : SPI :
Sewing Margins :
4: Consumption ( suggested ) :
5: Label details : Main label : position :
Size label : position :
Care Instructions : position :
Additional labels : position :
6: Thread Details : Garment :
Buttons :
Labels :
7: Hangtags : Craftmark :
Barcode / SKU :
Others :
8: Embelleshments : Embroidery :
Sequins :
Zari :
Others :
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9: Interlining details : Collar / neck :

: Cuff :
: Pockets :
: Others :
10: Garment Lining ( if required ) :
11: Buttons : Description :
: Size :
: Placement :
: Extra Button :
12: Zippers : Quality :
: Size :
: Colour :
13: Other Details :
Packaging Information :
1: Fold Size :
2: Packaging Materials : Tissue :
Support :
Polybag :
Others :
Supplementary Information to be provided :

1: Detailed sketch with measurement points & locations
2: Approved / sealed sample for bulk production. The SRC should provide three samples. One
will be kept with the PSC Category and two returned to the SRC.
3: Photograph of the item ( if required )

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QUALITY CHECK IDENTIFICATION ( ON ALL GARMENTS , UPHOLSTERY & FABRICS )
Effective 1st of June, no products are sent out that have not been quality checked 100% at
either the manufacturer or the SRC.
1: Garment / Accessories Quality Checks : Stickers for ALL garments being distributed from
the SRC effective 1st June 2009 :
- Each garment manufacturing vendor ( including in-house & DP vendors ) will 100%
quality
check every garment before dispatching to the SRC.
- Each garment manufacturing unit will be given a single identification sticker which will
have to be affixed on every inspected garment.
- The Sticker will be circular, maximum 1 cm in diameter with black printing on white
ground.
- It will be affixed by the Quality Checker on the inside of the washcare label after the
piece has been checked and passed.
- The vendor QC sticker will be as follows : 3 digit SRC ID Code on top with the supplier
ID number below.
Eg : SRC Delhi A will have this sticker for garment supplier # 01 : DKL
01
Approx Size: <- 1 cm maximum ->
This sticker will apply for all products from Supplier 01.It is the responsibility of the vendor to
identify the individual checker if required.

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8:B – FABRIC METERAGE / UPHOLSTERY :

Once the Fabric has been selected for the range, the sampling & bulk ordering process starts ,
the following details need to be incorporated in the Purchase Order :
Basic Order Information :

2: SRC Details
4: Description of the fabric
5: Fabric composition
6: Finishing requirements
7: Dye & Print details
8: Quantity in meters
9: Fabric Details : Warp & Weft :
Count :
Construction :
Weight / GSM :
Width :
Finishing :
Shrinkage :
10: Loom : Handloom :
Powerloom :
11: Delivery Date
12 : MSF Quantities
13: Photo of the product

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8:C – FURNITURE :
When providing the SRC with orders for Sampling / Bulk , the following details need to be
incorporated in the Purchase Order :
2: SRC Details
4: Description of the Product
5: Wood Details
6: Finishing Requirements : Oil :
Lacquer :
Powder Coating :
7: Chemical Curing requirements
8: Moisture Limits
9: Product Details : Dimensions :
Metal parts :
Product components :
10: Supporting Details : Sketch :
Photograph :
Assembly tools list :
Component Labeling List :
Assembly Instruction Sheet :
11: 100% Check Requirement :
11: Delivery Date
12 : MSF Quantities

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8:D – PURCHASE ORDER DETAILS :

The following four pages provide the PSC Teams with drafts of what the Purchase
Orders issued to the SRC should contain. These can be modified to suit individual
products if required but the idea is to supply the SRC with all product details,
quality requirements and Delivery schedules such that they can produce the
required items effectively and as required by Fabindia.
The initial list of Purchase Order Drafts cover the following categories :
1: Garments
2: Fabrics & Meterage Upholstery
3: Furniture
4: Home Furnishings
5: Garment Accessories ( Developed by the Category Team )
The initial information will be provided by the SRC along with the Sample. These can be
supplemented by inputs from the Garment Fabric and Quality Departments wherever
required. Minimum requirements for most Product Categories are provided with this Manual
which should be used as a base.
Any sample provided along with the Purchase Order Sheet needs to be stamped or signed off
with the date & purpose of the sample. It is advisable to provide one optic / quality reference
sample at the time of order placement and essential that one fully accepted sample is
approved and signed-off prior to bulk production.
Once the Purchase Order Sheet has been signed by the PSC team & the SRC, it becomes the
final document as far as requirements and acceptances are concerned. Any deviations from
this will have to be in writing with confirmations from both sides.
Please note that if External Testing of the product is required, then this has to be mentioned in
the Purchase Order along with the parameters.
Suggestion : It is a good idea to review the Purchase Orders with the SRC when handing over
the same. This way any doubts can be raised & clarified.

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CATEGORY 9 : FITS & PATTERNS
PSC have started the process of standardizing the fits & patterns of all our perennials or core
styles for Womens Indian & Mens styles.
This will include :
- new detailed Tech Packs,
- detailed measurement charts with points of measurements
- Graded Patterns
- Muslin reference sample garment ( wherever required or requested for )
For Womens Western, Teens & Kids we will be providing :
- new detailed Tech Packs for each style
- detailed measurement charts with points of measurements for each style
- Graded Patterns ( if required or requested for )
- Muslin reference sample garment ( wherever required or requested for )
STANDARDIZATION OF CORE STYLES.
 Development of master pattern size set for the style by PSC

 Duplication of master pattern size set by PSC
 Distribution of duplicated pattern size set in all required sizes to relevant SRCs.
Along with the pattern size set, the package will include the following items:
 Measurement sheet with flat sketch.

 Flat sketch of front and back of the garment with points of measurement.
 Flat sketch of the pattern components indicating the seam allowance.

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The Tech Packs accompanying the styles will include details pertaining to :
a. seams and stitches

b. stitch per inch
c. label placement
d. buttoning
e. design details
f. matching parameters
g. A garment sample to use as reference for construction and workmanship.
Listed below are the perennial / core styles that have been short listed for this process :-
A. MENSWEAR:
 Long kurta ( round neck and Chinese collar)
 Short kurta ( round neck , Chinese collar, Chinese collar half sleeves)
 Super short kurta ( Chinese collar full sleeve, Chinese collar half sleeve)
 Premium long kurta
 Regular fit shirt ( full and half sleeves)
 Fitted shirt (full and half sleeves)
 Bushirt (full and half sleeves)
 Nehru jacket

B. WOMENSWEAR INDIAN:
 A line mini kurta (3Q and Half Sleeve)
 A line long kurta (3Q and Half Sleeve)
 A line mini kurta SLEEVELESS
 Churidar

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1. SAMPLE TECHPACK.
Every approved design will have the following data accompanying it along with the initial sample
while it is handed over to concerned SRC for production:-
 Measurement sheet with size detail and measurement of all sizes with a sketch of
the sample.
 Design details in the garment and other important instructions mentioned at the
bottom of the measurement sheet.
 Flat sketch of both front and back of the garment indicating all points of measurement
and any details if felt required
 Pattern in one size or whole pattern size set if required.
2. FIT AND QUALITY APPROVAL PROCESS.
Based on the tech-pack provided for the style the sample size set that comes for approval are
thoroughly checked for:
 Measurement accuracy: All points of measurement are cross checked and recorded
 Fit quality: Garment is worn by a model to check overall fit if found unsatisfactory the
pattern is analyzed amongst other things.
 Construction quality: The garments are also checked inside out for the quality of
construction i.e. correct seams, SPI etc.
 The size set is either approved for production or rejected to be redone based on the
assessment made from the above points.

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 IMPORTANT :
All samples sent to PSC by the SRC need to be measured &

evaluated for quality and workmanship before dispatch. Copy of this evaluation
need to be sent along with the garment. We will not review garments that do
not have the SRC quality / spec report attached,
Please do not send garments that fail the SRC quality check. If garments that fail
the PSC evaluation, the SRC will need to explain why the same was not effectively
checked & rectified prior to dispatch to PSC.

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Quality at the SRC’s

Quality Standards & Requirements :
Fabindia work on the basic premise that the final quality of the finished product is the
responsibility of the manufacturer and subsequently the SRC from whom we purchase our
products. We are purchasing products from the SRC based on our design and quality
requirements which we will communicate to them as per the protocols listed out in the earlier
chapter of this Manual. We expect the agreed quality level on each product that we offer to
our customers and , as such, expect that our garment / article producing SRC’s possess the
basic quality standards & infrastructure to provide Fabindia with this quality .
The Quality Departments / teams at the SRC’s will be expected to evaluate each prospective
vendor and review the quality measures that are in place at the production unit . We expect
that the basic controls to ensure product quality compliance be in place prior to the start of
our production.
This will include :

- Effective documentation of all incoming & outgoing raw materials
- Documented quantity & quality checks on incoming & outgoing goods
- Documentation of all materials & products in production
- In-line quality checks on fabric / garments / items during production
- QC checks on finished products by separate QC team
All new vendors will be evaluated by the SRC Quality Team and the findings will be recorded
and discussed. We will arrive at a mutually acceptable Time & Action Plan for the
implementation of any systems or procedures that will need to be in place by the time of
order placement. We expect a basic level of quality compliance ( as listed above ) prior to the
start of bulk production.

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Category 2.1: Quality Structure at the SRC :

The SRC should put in place the following Quality Structure :
SRC Quality Head

This person should be experienced in quality control & management. He/she
should report directly to the SRC Head and should not have any other
responsibilities within the SRC.
Senior Quality Assistants*

If the SRC deals in varied products like garments, furnishings, lighting , fabrics etc
then the Quality Head may need specialized assistance in those categories in which
he may not have adequate product knowledge. This person can also be a senior
Inspector for the concerned category.
SRC Quality Inspectors

The number of Quality Inspectors will depend on the scope of the business of the
SRC. Ideally there should be adequate Quality Inspectors to monitor the quality at
the manufacturers and to conduct inspections at the SRC prior to dispatching of
goods .
The SRC may also train Quality Inspectors at the manufacturers premises who will
inspect the goods on behalf of the SRC and be accountable to the SRC Quality
team for the goods produced by the manufacturing unit. It will be the
responsibility of the SRC to monitor & verify the effectiveness of these inspectors
& train them if required.

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Quality Infrastructure at the SRC

The SRC will need to have the following infrastructure in place for proper
conducting of inspections on goods passing through it to the various MRW’s and
stores :
2.1:a - Inspection Area :

This area needs to be segregated only for inspections. Adequate artificial lighting needs to be
provided & natural lighting needs to be kept at a minimum. Suggested lighting will be double
tube-lights with mirror reflectors at intervals of 5 feet over the inspection tables. Height of 4.5
feet is required between the table surface & the lighting.
The inspection area needs to have provisions for :
A: Storage for :
- Approved reference samples
- Product detail files
- Inspecting & Testing equipment as required ( measuring tapes / weighing scales etc )
- Inspection reports
- Storage area for items selected for inspected to be kept after unpacking.
It is suggested that the Inspection area be close to the Incoming Goods storage so that goods
can be easily selected & taken for inspection.
B: Inspection Tables
- Size of the Inspection tables need to be adequate for the products being handled by the
SRC. Tables can be of two dimensions for inspection of Garments and Home Furnishings.
- Fabric inspection tables should be provided with under-lighting for identification of

weaving defects. These are especially important for curtains & window dressings where
fabrics are draped against light.

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2.1:b - Minimum Quality Systems required at the SRC :

Fabindia expects that all SRC’s have the following systems & procedures in place & operating
by the time our production starts.
- Effective documentation of all incoming & outgoing raw materials
This will include documentation to monitor all incoming & outgoing materials. The reason is to
monitor the movement of fabric / garments & accessories within & outside the SRC premises .
This will also reveal the rejections and shortages that arise during production for effective post
production analysis.
- Documented quantity & quality checks on incoming goods
All incoming goods and materials will need to be documented by the receiving department &
accepted only after the quality has been verified against an approved standard reference. Only
goods that are accepted should be taken into stock. Rejected goods will need to be either
returned or segregated to prevent their inadvertent use.
- Documentation of all materials in production
In case the SRC also has production facilities, once the production process starts and goods
and materials move between departments within & outside the SRC, this has to be recorded.
Eg : 50 meters of checked fabric issued to fabrication/ cutting section & 95 cut bundles cut
- 100 cut bundles sent from cutting section to sewing section.
- 95 garments sent from sewing section to checking + 5 garments for rectification.
- Quality checks on fabric prior to cutting
All fabric meterage is to be checked prior to issuing for cutting & these reports need to be
recorded. The quantity check on meterage is also required. Fabric that is rejected during this
check needs to be marked & segregated so that it does not get issued for cutting.
SRC’s need to have an effective process for segregation & rectification of all rejected goods to
prevent their usage in production.

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- In-line quality checks on products during production at the manufacturing units
The SRC needs to have suitable number of line supervisors & line-end checkers to monitor the
goods as they are being produced at the various manufacturing units .
The findings of these inspectors need to be recorded ( at least with regard to pieces rejected &
those returned to the operators for rectifications )
It is recommended that each manufacturer be given an identification number which can be

affixed on the inside of the care label for better performance evaluation & accountability.
- QC checks on finished products by separate QC team
Once the goods are completed and the inline inspections found to be satisfactory as far as
manufacturing is concerned, they need to be 100% inspected by the manufacturer prior to
dispatch to the SRC. Only goods that meet the required workmanship & quality standards are
to be sent to the SRC.
The SRC Quality team needs to insist that the manufacturers QC staff check 100% of the goods
produced. No item is to be dispatched to the SRC if it has not been inspected by the
manufacturers quality team.
After goods are packed and sent to the SRC, an AQL Random Check should be done by the
SRC Quality Inspectors prior to being put into storage. The SRC can decide on the AQL Level to
be used on the inspection depending on the quality performance of the manufacturer. Goods
from manufacturers with an unacceptable quality performance need to be inspected with
tighter controls & vice versa, If required, the SRC can do an additional 100% check on certain
categories of products like furniture, gifts & glass, fabrics etc.
This Final Inspection should be recorded and the results available to review by Fabindia PSC or
Quality teams.
Goods that fail the Quality Check at the SRC, need to be returned to the manufacturer for
rechecking & rectification before being re-offered to the SRC again.
The Final Inspection will be done on fully packed goods. Copy of packing list will have to be
submitted along with the consignment. This inspection will be done at the factory premises
and cartons for random selection will be made by our Quality controller at the time of
inspection.
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2.1:c - AQL REFERENCE CHART

The AQL Inspection Process provides International Random Load Sizes for inspection under
which any serial defect in the consignment will be identifiable. The SRC Quality Department
needs to use their discretion on the actual load size and even do a 100% check wherever
required
Inspection Level : AQL 4.0 ( SINGLE PLAN ) for first final inspection
AQL 2.5 ( SINGLE PLAN ) for second final inspection
This may be amended to another Level or sampling plan (single/double ) depending on the
results of the in-line inspections.
Please find below the recommended AQL Chart that we will use for Final Inspections.
The AQL Level used will vary per vendor based on the previous quality performance and
Fabindia reserves the right to change this at our discretion after providing prior information to
the vendor.
In the event of a trend of poor quality reports , the SRC should decide to conduct 100%
inspections if required in order to ensure that the shipments meet our accepted quality
standards.
AQL SINGLE SAMPLING PLAN

AQL 4.0 AQL 4.5 AQL 2. 5 AQL 2. 5
SHIPMENT SIZE (PCS) SAMPLE SIZE (PCS) ACCEPT LEVEL REJECT LEVEL ACCEPT LEVEL REJECT LEVEL
1 TO 50 5 1 2 0 1
51 TO 90 10 1 2 0 1
91 TO 150 20 2 3 1 2
151 TO 280 32 3 4 2 3
281 TO 500 50 5 6 3 4
501 TO 1200 80 7 8 5 6
1201 TO 3200 125 10 11 7 8
3200 TO 10000 200 14 15 10 11
10000 PLUS 315 21 22 14 15

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2.1:d - Communicating of required quality parameters to the

manufacturers
It is the responsibility of the SRC to communicate all the required production & quality
parameters to the actual manufacturers at the time of order placement with them. This needs
to be in writing & the manufacturer needs to re-confirm that the same has been understood
and is possible.
Standards that are not immediately possible need to be reviewed together and a time frame
developed by which time the manufacturer will achieve compliancy. The SRC & Fabindia PSC &
Quality teams should be informed so that all necessary support can be provided to the
manufacturer.
It is required that the BASIC QUALITY STANDARDS for each category of products being sources
by the SRC be displayed prominently at the Incoming Goods area of the SRC. These should be
in the local language & preferably painted on a board and displayed. This way each
manufacturer will know the parameters against which his goods are going to be checked and
can prepare his goods accordingly. This will also reduce disputes due to poor quality
merchandise which are to be returned or rejected.
The Improvement Area :

The normal practice is to consolidate all rejected products & return them to the
manufacturer. I suggest that these be collected in a box or segregated area and
this called the IMPROVEMENT BOX or AREA !
The quality team should collect all these unacceptable products in a box and
organize a joint meeting with all the manufacturers, wherein all these products are
taken out & discussed thoroughly.
-We first discuss the problem and get acceptance that the problem is genuine.
-Then the gathering analyses why this defect occurred , and
-Lastly , what measures / controls can be taken to avoid these in future

production. This way we convert a discarded or rejected product into a tool for
overall improvement of the quality & process !

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Category 2.2 : Quality Structure at the Manufacturers
The SRC needs to realize that the quality they provide Fabindia with can only be as
good or bad as the quality of goods they accept from their vendors or
manufacturers.
Quality is not something that can be achieved by the issuing of standards and the
expecting of compliance or results. It is the result of an awareness that has to be
created among all players in the production cycle & an acceptance that there is no
option to the production of quality compliant products.
The process to improve the quality of our manufacturers should start with :
- Listing out & documentation of all their raw material requirements
- Getting the sources & quality of these raw materials
- Checking the storage facilities where the above materials are kept.
- Checking the pre-production processes ( dyeing / warping / machines etc )
- Put in controls to ensure that these are acceptable & compliant.
- Check the actual production process & list out the same.
- Install quality checks in this process ( online supervision & controls )
- Check the quality controls on finished products ( need to be documented )
- Handling / storage of goods after production.
- Packing materials / systems & verification if this is adequate for the product
- Despatch procedures to SRC

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2.2:a - Development of Quality Staff & Processes at the manufacturers :

It is important that the manufacturers employ qualified or experienced staff to monitor their
quality during production.
The number of staff should be fixed after consulting the SRC Quality team. Their main
functions should be :
- To monitor the pre-production processes
- To check the inline production & control problems at this stage
- To check the finished goods prior to packing
- To ensure proper packaging & dispatch of goods to the SRC.
Depending on the capabilities of the manufacturers, the SRC need to develop basic
documentation to ensure that the above processes & functions are done & recorded for future
reference. This should include :
- Verification of procurement of yarns & basic raw materials
- Documentation of the dyeing & finishing process
- Verification of all dyes & chemicals procured
- Production planning ( number of looms / sewing machines etc, per item )
- Recording of all product details & reference samples
- Inspection reports ( In-line & final ) – this can be basic but effective
- Details of defective and rejected products
- Storage & warehousing ( ensure that rejected items are documented & segregated )
- Segregation & recording of rejected products to prevent inadvertent dispatch to SRC.

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2.2:b - Yarn Controls :

- It is critical that the exact count / construction / gsm of the end fabric or product be
communicated to the manufacturer at the time of order placement.
- Manufacturer should be able to produce records to show that the correct quality yarns
have been procured. Yarns should be procured from the list of suppliers that have been
provided to the Quality team at the SRC. This will help ensure better accountability for
the quality.
- SRC should cross verify the yarn procurement & quality by random checks & even
external testing wherever required.
2.2:c - Dyeing Process Controls

This is one step in the production process that needs to be monitored in detail. This stage is
critical in the production chain as any errors or problems created here will directly affect the
chemical & physical performance of the end product and customer .
- The dyeing units need to document the basic dyeing systems & processes being
followed.
- The dyeing formulae needs to be documented. Once the SRC gets this information a
review of this process at the dyeing plant is required.
- Controls to monitor the process need to be put in place wherever possible. This can be
in a phased manner as long as the same is written down.
Eg: Thermometers installed at the boiling vats to control the water temperature.
Eg: Fixed measures used at all units to control the quantities of dyes & chemicals used in
the process.
Eg: Time records to ensure that various dye lots are as uniform as possible…

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2.2:d - Dyestuff Controls

- Critical : Each dyeing plant has to list out all chemical dyes & chemicals they are using
including the manufacturers.
- The MATERIAL SAFETY DATA (MSD ) sheets for each synthetic dye & chemical auxiliaries
needs to be obtained and kept in the dyeing unit. One copy needs to be filed at the SRC.
This will not apply to Natural / Vegetable dyes as long as no chemical components are
added to the same.
- The SRC quality team needs to ensure that no dyes & chemicals of unknown origin are
used in the dyeing process for Fabindia products.
- Special attention needs to be taken on the dyeing & printing process used on fabrics
meant for Infant / baby & child garments & furnishings. We suggest that only Azo Free
dyes & chemicals are used. The rinsing process also needs to be monitored to avoid
residues of dyes & chemicals.
- It is suggested that the SRC monitor the purchases of dyes & chemicals and develop a
list of local ‘approved’ suppliers for each category to minimize the hazards & quality
risks involved due to purchase of dyes & chemicals from unknown sources &
manufacturers.
2.2:e - Protective storage of Dyes & Chemicals

All chemical dyes and auxiliaries need to be stored and handled with care. Misuse is often
dangerous to both the handlers and the dyeing process.
- Please ensure that all dyes & chemicals are stored in a specific location and not spread
all over the plant premises. This area should preferably have a cement flooring to
prevent chemical seepage into the ground.
- A register should be maintained to record all dyes and chemicals in stock & also
quantities taken out.

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2.2:f – Protective Gear

All dyes and chemicals cause surface or internal body damage to the handler if the human
body is exposed to these over a period of time. It is suggested that we encourage these
operators to use rubber gloves & boots wherever possible. This can be introduced in a phased
manner after discussions with the plant owners.
2.2:g – Effluent Controls

The control of the waste water & chemical residues generated during the dyeing / washing
process need to be monitored. Most often these toxic waste liquids are just released into open
drains or even directly into neighboring fields & lands.
Chemical waste released into open drains often ends up firstly coming into direct human
contact and later gets released into water bodies used for bathing ,washing and even drinking.
In addition, these chemicals soak into the ground and pollute the ground water which is often
used for drinking & cooking. Cultivated crops are also affected as this water gets absorbed by
the plants growing on these land areas.
- A first step would be to monitor the discharge of toxic liquid waste and ensure that this
is connected to a covered waste disposal system like drains etc.
- Then we need to monitor that all dyes & chemicals are stored on cemented floors to
prevent seepage into the ground.
- Thirdly, the disposal of empty dye & chemical containers needs to be controlled such
that they do not get re-used without being properly cleaned / treated.
The next stage will be to work with these plants to start treating their liquid & solid waste
materials before these are released into drains or water bodies.
It is important that Fabindia ( through the SRC’s ) create an awareness of these hazards and
support these dyeing & washing plants to develop individual or collective effluent treatment
or disposal plants. We can provide them with support for this on a one-to-one basis.

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Category 2.3 : The Inspection Process at the SRC &

Manufacturers
The inspection process will pertain to :
A: The SRC’s
B: The Manufacturing Units
C: The Dyeing Units
------------------------------------------------------------------------------------------------------------
2.3:1 - The Inspection Process at the SRC’s :

The quality systems and procedures at the SRC’s will cover :
A: In-line or site inspections at the production centres
B: SRC inspections on finished goods received for dispatch.
A: SRC Pilot-Run & In-line Inspections : The Inspection Process of the SRC Quality team will
start with the Pilot-Run Inspection.
Pilot- Run Inspection :This inspection will be done on the first production pieces so that the
SRC is assured that all the details & requirements listed out in the Purchase Order / Reference
Sample are incorporated in bulk production. The quantity of items checked in the Pilot-Run
inspection are to be decided by the SRC but it should be sufficient to give the inspector an
adequate idea of the quality being produced. A Pilot-Run inspection is required initially & for
all new suppliers. It can be waived or staggered for existing suppliers depending on their
earlier quality performance.
All new articles being produced for the first time or with a new supplier will need to have a
Pilot-Run inspection to ensure that the manufacturer has understood the requirements of the
product.

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SRC In-Line Inspections : The In-line Inspections are to be done at the manufacturing units
during the production process. The number of In-line Inspections per Article / Item will depend
on the quantity and the quality of the current & previous production at the concerned
manufacturer.
eg: If the manufacturer has a history of poor quality, then the SRC quality team may decide to
do additional In-line Inspections to monitor the quality of production.
The In-line Inspections always have to be conducted at the production location . The findings &
recommendations need to be communicated to the workers & supervisors at this unit. If the
same product is being produced at various units, it is a good option to forward the findings to
all the units.
All Pilot-Run and In-line Inspections will have to be recorded on the Inspection Report format
(refer attached report format ) and it is recommended that these findings be discussed with the
manufacturer & signed off by them to record their acceptance and agreement to make the
necessary improvements.
Note : All required Physical & Chemical parameters need to be cross verified during the
production of the product & these findings should be recorded. Products that do not meet the
Minimum Requirements, cannot be accepted into the SRC without specific approval from the
Category & Quality teams at the PSC.
Suggestion : It is always good to review the action taken on previous In-line Reports during
subsequent visits to the manufacturing units. This ensures that the supervisors actually take
action on the recommendations & do not just file these reports !
SRC Final Inspections : The Final Inspection has to be conducted on the finished products after
they have been delivered to the SRC by the manufacturer.
The final inspection needs to cover all aspects including the overall workmanship, quality
parameters, labeling & tags , packaging & optic. Product comparison with the Approved
Sample is required. If any external testing is required, then this needs to be completed with a
Pass result before the Final Inspection.
(refer attached report format )

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SRC Final Inspection ( continued ) :
If the Final Inspection results in a “Pass” result, then the goods are taken into stock. If the
consignment is not accepted, it needs to be returned to the manufacturer along with the
Inspection Report for rectification.
Consignments that fail the Final Inspection twice need to be rejected and cannot be accepted
by the SRC for distribution.
All Final Inspection Reports will have to be reviewed by the SRC Quality Head & signed off by
him/her. In case of a FAIL result, then the SRC Head needs to be informed as well & the
findings reviewed with the quality team & the manufacturer.
- The following details need to b e incorporated in the Inspection Reports :

o Accurate quantities checked against order quantities.
o Clear details of numbers of defective pieces
o Clear defect definitions
o Action to be taken by the vendor to firstly control the immediate consignment &
then future productions datelines for all required actions
Note to SRC’s on the Inspection Policy :
The concept of the above Inspection Policy is to support the manufacturers in the
improvement of the product quality. The inspection findings always need to be documented
and discussed with the manufacturer. These discussions should lead to an action plan for
rectification of the defect in consultation with the actual manufacturers. A time frame for
implementation is suggested.
If the Inspection Report is a feedback on the quality of the manufacturer, it also represents the
success or failure of the SRC Quality team with regard to implementation of agreed quality
standards.
It is mandatory that ALL Final Inspection reports be reviewed and signed-off by the SRC Quality
Head. In the case of a FAIL result, then the SRC Head needs to be informed as well. A fail result
in the Final Inspection also means that the In-line Inspections were either inadequate or not
acted upon. This is one area that will need direct review by the SRC Quality Head.

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We are partners in the process of Quality development & there has to be a continuous flow of
support and information in both directions if a permanent improvement in quality is to be
achieved.
Defect Classification during Inspections :

For effective classification on defect acceptability, we divide the garments into ‘A’ and ‘B’
Zones. The ‘A Zone’ is the focal area of the garment on which no optical flaws are accepted.
The ‘B Zone’ are those areas which are not in direct focal contact and on which certain
allowances may be accepted. Major defects are not allowed on either Zone but Minor defects
may be allowed on the B Zone.
Please refer the below sketches which give you an indication of the ‘A’ and ‘B’ Zones on Shirts
and Trousers. Please note that for Shirts / Blouses / Tops etc. the Collar, cuffs , shoulder yokes
and pockets, are to be considered as ‘A’ Zone areas in addition to the areas marked in the
below sketches.
The ‘B’ Zones are those areas which are normally not in direct eye contact when worn. Major
defects are not acceptable in any Zone but we can accept Minor defects on these categories
unless otherwise specified. The Zone criteria will not apply to high value or premium products.

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DEFECT CLASSIFICATION FOR GARMENTS & FABRICS

Major Major / Minor Minor
(depending on position or degree)
Missing Labels Small fabric Flaws Slight twisting at hem seams
Poorly attached labels / Tags Slight Shading between parts Loose threads
Wrong Size Labels /

identification Fabric Mending
Incorrect thread colour Pulled Threads
Fabric Defects / Holes Unbalanced components
Broken seams Loose / insecure buttons
Fabric Raw Edges Uneven sewing tension
Damaged buttonholes Uneven Hems
Missing components Incorrect buttonhole sizes
Unsecured Seams & threads Wavy top & edge stitching
Incorrect Button attachments Unclean sewing threads
Poor / incorrect fusing Slight puckering
Wrong fabric direction Incorrect S.P.I.
Insecure pocket edges Thread & Fabric slippage
Visible lining fabrics Broken components
Mismatched panels / parts
Uneven darts
Excessive seam puckering
Measurements out of tolerances
Sewing defects

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Quality Control Files :
Every SRC needs to maintain QC Files which are to be used by their QC’s for In-line or Final
Inspections. These files may be :
1: Slim Folder Files per Style

2: Box files ( preferable plastic ) per vendor with SKU divisions within for easy access
This file should include :
- Initial Development Forms that were submitted by the SRC during development stage
and the Purchase Order received from PSC.
- Test Reports,
- Spec Charts & Tech-packs for detailed style / trim / content & delivery information.
- Approved fabrics & sample with PSC comments
- Quality Inspection Reports
Other Controls :
In addition to the above inspection procedures, the SRC’s will need to put in place the
following structure :
- Provide the manufacturers will complete product details, quality standards, signed
reference pieces & packaging requirements. Delivery dates & delay penalties need to be
specified at the time of order placement.
- In case of new products or suppliers, then the SRC QC team should go through the order
details & requirements with the supplier to ensure that all standards & requirements
are clear.
- The product review should include lists of all raw material suppliers including yarns /
fabrics / dyes & chemicals. Production capacities & units need to be documented.
- Goods incoming : All incoming goods will need to be accompanied by proper documents
certifying the product details, quantities, sizes & colours and order details.

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- Goods received will be accepted on physical verification and will then be inspected for
quality compliance.
- Once goods pass the quality inspection, they are taken into stock.
- If goods are found unacceptable after the quality inspection, these need to be returned
to the manufacturer. A proper outward challan needs to be made & a copy of the
inspection report provided to the manufacturer along with the returned goods.
- When these goods are brought back after rectification , they need to be documented
against the earlier return challan.
- If rectification of the goods are not possible & they have to be rejected, these items
need to be documented & repacked by the manufacturer and stored in a separate
location to prevent the same being shipped out in future consignments. The SRC QC
team needs to regularly monitor these stocks to ensure that the manufacturer does not
ship these out along with other goods.
- Proper segregation of goods against orders from in-house stock and effective packing
such that the products reach the MRW’s & stores in best possible condition. This should
include double quantity check controls.
- Signage : The SRC should display the basic Fabindia minimum quality requirements in
local dialect prominently at the goods receipt area. This is to ensure that each
manufacturer is aware of the parameters against which the merchandise will be
checked.
- Periodic Document Review : Regular review of inspection reports made by the

manufacturers QC team. This should also include documentation on incoming goods and
rejected merchandise.
- A comparison of the findings between the SRC & manufacturers quality teams is also
suggested .
- The “Improvement Box” : Each SRC needs to maintain the Improvement Box and make it
a habit of reviewing these products with the manufacturers in common forums.
- “Sharing of Good Practices” : The SRC should identify good practices implemented by
any manufacturer and these manufacturers should be encouraged to share these with
others at a suitable forum.

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2.3:1b - Fabric Inspections at SRC’s and Manufacturing Units :

The quality of each meter of fabric produced by our weavers for Fabindia is the responsibility
of the manufacturer and the SRC’s. The manufacturers need to be supported so that they can
inspect every meter of fabric they produce and this needs to be cross verified by the SRC’s
before the fabric is sent out garment making or for sale to the stores.
One of the accepted benchmarks for recording the quality of fabric is the “Four Point” or “Ten
Point” Inspection standard. Given the unique nature of the fabrics, prints & dyes used on
Fabindia’s fabrics, the fabric rejected under this process will need to be reviewed by the SRC
Head & the PSC before any borderline rejections are returned or rejected.
FABRIC "4 POINT" INSPECTION SYSTEM
ASSIGNED
SIZE OF THE FABRIC DEFECT POINTS
3 Inches or less 1
Over 3 inches but less than 6 inches 2
Over 9 inches 4
FABRIC "10 POINT" INSPECTION SYSTEM
ASSIGNED
SIZE OF THE FABRIC DEFECT POINTS
1 Inch or less 1
Over 1 inch but less than 5 inches 3
Over 10 inches ( full width ) 10

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Using the “4 Point” or “10 Point” Inspection :

This inspection process is only suited for the SRC and not at the manufacturing centres. The
manufacturing centres need to check the fabric thoroughly and record all unacceptable
defects. This process only applies to woven fabrics and covers the weaving aspects in the
fabric. It does not include colour / design related quality issues.
This Inspection process is applied to all categories of Woven Fabrics. This process establishes a
scoring system which may be used for assessing the quality of the fabric. However, the final
acceptance depends on the quality requirements that have been mutually agreed upon by the
SRC and the manufacturer.
For example : If the yardage of the piece is 25 meters and the penalties amount to 6, then the
piece is acceptable. But if the penalties add up to 34, then the piece is to be rejected &
reviewed by the deciding authority so that a decision can be taken based on the agreed quality
standards as well as the inherent characteristics of the concerned fabric.
The Point Inspection system gives the inspector an indication of a quality problem and is a
basic for recording of inspection results.
During the initial process, it is suggested that the 10 point inspection process be used for our
fabric inspections. This is more suited for the categories of woven fabrics that are bring
sourced by Fabindia.
Process for the 10 point inspection system :
- Assign not more than 10 penalty points to each meter / yard inspected.
- Assign 10 penalty points to each full width defect
- Assign 10 penalty per yard with a continuous running defect of more than 10 inches.
The piece or than of fabric is considered as acceptable if the total penalty points do not exceed
the yardage of the piece / than.

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2.3:2 - The Inspection Process at the Manufacturing Centres :

The quality control & inspection system at the manufacturers will have to include the following
components :
A: Setting up of a quality team at the manufacturing unit.
This should include :
- One Quality Head who will be ultimately responsible for any issues arising on the quality
of goods produced. This person needs to be reporting directly to the owner of the unit
and should become the contact person between the SRC & the manufacturer.
- Quality supervisors who will monitor the online production. These supervisors will be
accountable for the quality on the machines / looms / dye lots etc under their control.
The responsibility of these supervisors should be such that a daily check on all
production components under his / her control is possible. The supervisors will report to
the Quality Head.
- Quality Inspectors who will inspect all finished goods before they are dispatched to the
SRC.
- Support functions : There needs to be a finishing team who will be responsible for
functions like thread cutting, minor rectifications, function checks, pressing / folding &
packing etc..
The manufacturer will have to provide the SRC Quality team with all details of the QC
structure and names of the QC staff. The SRC needs to verify these details and also review the
capabilities of the quality supervisors and inspectors.
Quality supervisors & inspectors will need to be trained at the SRC with regard to Fabindia’s
standards & requirements. They will need to monitor, control and inspect goods with a
Fabindia perspective.
Supervisors and inspectors who repeatedly do not perform to satisfactory levels ( poor quality
merchandise being sent to the SRC’S ) need to be firstly supported with additional training & if
no improvement, this needs to be communicated to the management .

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Other Quality & Inspection Controls :

- Each manufacturer should provide all raw material quality requirements to their
vendors at the time of placing orders. This is to ensure that the raw materials and goods
received meet with Fabindia’s standards.
- All suppliers of raw materials ( yarns / dyes & chemicals / fabrics / interlinings etc ) need
to confirm in writing that they are aware of the minimum requirements and that their
products meet with the same. This document should be in English with translation in
hindi or local language .
- Incoming Goods inspections : All incoming raw materials or products need to be

checked against the Fabindia order requirements & quantities. The manufacturer needs
to ensure that all goods are ordered from the approved list of suppliers provided to the
SRC and that these meet the standards required.
- As in the SRC, the manufacturer should display the basic Fabindia minimum quality
requirements in local dialect prominently at the goods receipt area. This is to ensure
that each raw material supplier is aware of the parameters against which the
merchandise will be checked.
- The manufacturer should ensure that all deliveries to the SRC are pre-inspected by their
internal QC team and that all required documentation accompanies the consignment.
This should include the Final Inspection report .
- Suggestion : It is a good policy for the SRC Quality team to cross verify the Final
Inspection report with their own findings as a kind of co-relation exercise to monitor the
quality of suppliers inspections.

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2.3:3 - The Inspection Process at the Dyeing & Washing Units :

The quality control process at the Dyeing / washing plants starts with :
- Maintaining of lists of all dye & chemical suppliers and MSD sheets for all categories of
products purchased. If MSD is not available, then a written declaration needs to be
taken from the supplier confirming that the product meets Fabindia’s standards.
- Calibrating of all equipment to the maximum extent possible. Where mechanical

calibration is not possible, physical or time parameters need to be set in place.
Eg : Controlling the dyeing conditions :
1: Mechanical : Boiling vats for dyes can be in steel instead of iron and should get
thermometers attached to them to monitor the water temperature, and
2: Physical : A written time record needs to be maintained for each batch of yarns being
dyed.
- All dyeing formulae need to be written down for each category. This can start with basic
recipes and later the dyers can be supported to develop exact weights & measures.
- All approved colours need to be named or coded & reference colour swatches
maintained at the dyeing plant. Each dye lot needs to be recorded against this approved
sample wherever possible.
- Basic Quality checks on dyed yarns to include :
A: Shade matching
B: Yarn count
C: GSM
D: Colour-fastness
E: Wet & Dry Rubbing

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Category 2.4 : Storage & Warehousing
Storage and Warehousing are one of the core functions of the SRC. It is critical that
adequate attention is given to the way in which products are received and stored
prior to being re-packed & dispatched.
2.4:1 - Warehousing Facilities :

Please ensure that the areas allocated for warehousing within the SRC are :
- Preferably on the ground or first floor levels. This makes offloading and movement in
and out of the warehouse area easy for the workers.
- The flooring needs to be cemented or tiled with a smooth surface.
- Walls in the warehousing area need to be coated with an enamel coat of white paint as
a minimum precaution to prevent wall colour rubbing on to products that rub against
the walls during movement or storage.
- Windows need to be secured with protective netting to prevent dust & birds , rodents
or insects from entering the warehousing areas.
- Pest control needs to be done at regular intervals to prevent termites and other such
insects from causing damage to pallets & products.
- In case the warehouse / storage area is reached vide a staircase, the same rules apply to
this area. The walls need to be clean & enamel painted, the steps need to be cleaned
regularly. Any windows or enclaves at this area need to be covered.
- All raw or sharp edges on the entry or exit routes need to be removed or protected to
prevent damage to products or workers.
- Lighting needs to be adequate and all over the facility. It should facilitate easy
identification & movement of products in and out of the warehouse area. Light fittings
or wiring should be secured and not come in contact with any stored products or
inflammable items.

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2.4:2 - Cleanliness :
It is critical that the warehousing areas are kept clean and free from dirt, dust, cobwebs and
un-necessary objects. This reduces the possibility of fabrics and garments getting soiled during
storage.
- Vacuum cleaning is recommended for dust , dirt & cobweb removal as this process sucks
in all the above. Sweeping tends to upset and spread all the above, very often allowing
it to re-settle on to the products stored in the warehouse. This basically is adding to the
problem rather than solving it.
- Wet cleaning of light fittings / fans / exhausts / doors, windows, banisters etc should be
done at least once a week but care needs to be taken to avoid soiling or damaging of the
stored products. Floor cleaners or detergent liquids with strong odour need to be
avoided as this odour may affix on exposed fabrics and furnishings.
- Racks and shelves need to be cleaned during the process whenever an area gets vacated
following the dispatch of goods. Please ensure that the reverse surfaces of upper racks
& shelves are cleaned as these collect a lot of dirt & dust.
- No items other than the intended products meant for storage should be allowed on the
racks or inside the warehouse. This includes worker clothes, food boxes, plastics etc,
paper materials etc. All these can dirty the stored products and also attract insects like
cockroaches & rodents etc.
- Workers involved in the loading and offloading of fabrics & soft home products need to
be encouraged to wear clean clothes & wash their hands before & after loading.
Moisture due to body sweat coming into contact with fabrics causes dampness which
collects dust & mould over a period of time. Goods should only be accepted in if they
are covered with plastic sheeting.
- Train your staff to try & keep this area as clean as possible. They should be made aware
of the problems caused by poor handling & maintenance of goods and how this affects
that image of the Fabindia brand and the profitability of the SRC .

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2.4:3 - Infrastructure & Signage

The storage facilities within the warehouse should be such that :
- All garments, soft home products, fabrics are stored on slotted angle or wooden racks.
- All fabric bales, larger floor coverings , large upholstery fabric thans , lighting & giftware
and small packed items etc. need to be stored on wooden or plastic floor pallets. No
products should be stored directly on the floor ( even with a plastic covering ) .
Note : Even cemented floorings contain moisture which penetrates into any product or
carton placed directly on the surface and is a cause for damage. Also, movement of
workforce within the warehouse can result in these products getting stamped or soiled
at the corners & fold edges.
- Placement of storage racks should be such that they allow for the carrying and loading
of products on to them. They should not be so close that the fabrics etc rub against the
sides all the way to the spot where they are stored & get dirty in the process .
- There should be a minimum of 3-4 inches gap between the racks and the walls of the
warehouse. This is to prevent the stored products rubbing against the wall surface and
getting dirty.
- Please ensure that products are stored category wise. Do not mix garments with
furnishings etc. Smaller or lighter products should be stored on the upper racks & larger
or heavier items on the lower racks. This makes handling easier.
- Products with quicker turn-around periods need to be placed closer to the exits and
slow moving items can be located a bit away.
- All products received without protective covering need to be covered before & during
storage. It is the responsibility of the SRC to ensure that all products are stored in such a
manner such that no stains, soiling , dirt or handling defects are added to the item.
- Sealed plastic bags develop moisture on their inner surfaces when moved from cooler
temperatures to warmer areas ( eg: from a cool warehouse in winter to open sunlight
prior to loading ). In such cases, it is suggested to open the bags for a short while to
allow the moisture to evaporate.

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Signage & Safety :

- As far as possible, all paths in the warehouse should be marked with yellow borders.
This is to ensure that no products are stored within these areas that will hamper the
movement of workers when adding or removing goods from the shelves.
- Racks or areas where defective or rejected products are being stored will need to be
marked accordingly in a prominent place. This is to ensure that these products are not
dispatched against orders by error.
- Each area used for warehousing needs to have a suitable number of fire extinguishers
and the location of these needs to be marked with yellow & black stripes. At least two
staff members working in the warehouse needs to be trained to operate these fire
extinguishers.
Suggestion : Do not place the fire extinguishers next to the exits as these areas will not
be accessible in case of an emergency with staff trying to get out of the area.
- Large warehouses with a lot of inflammable material should have at least two exits for
safe evacuating in case of a fire. An alarm bell system should also be in place to alert all
workers on different floors / areas.
- Please have all wiring & electrical circuits / connections checked regularly & ensure that
these are not covered with fabrics etc. A small spark caused by poor wiring in
connection with fabrics can cause a fire which can go un-noticed for a few hours before
it flares up.
- Keep your exit areas free of products. These are not storage areas and should never be
locked during working hours. If they need to be locked for specific reasons, then the
keys need to be easily accessible. In case of an emergency, these will hamper the
evacuation and often may catch fire as well & cause more damage by blocking exits.
- Please ensure that all wall & ceiling lighting fixtures do not come in contact with fabrics
& flammable materials. These should not be directly over the racks etc .

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Category 2.5 : Packaging & Transportation
2.5:0 – Packaging
The purpose of a good packaging is to protect what it sells & to sell what it
protects !
The packaging that we develop for each of our products needs to fulfill two basic
criteria:
A: It needs to firstly protect the product from dirt & damages and to support the
handling process by making the product easy to handle , and
B: Facilitate the safe movement of the product from the place of manufacture till it
reaches the store or customer.
When developing a packaging solution for a product we should try & ensure that it contains
the minimum adequate amount of quality packaging material so that the packaging is best
adapted for the purpose.
Packaging shall be taken as including all components to be used for the containment,
protection, handling, delivery and presentation of goods from the producer to the user or
consumer.
Packaging can be either store packaging or consumer packaging. By store packaging we refer
to the packing that is removed by the store prior to the selling of the product . Consumer
packaging is packaging on products that will eventually end up at the consumers home.
The packaging selected for a product should be such that it takes up as little additional space
around the product as possible. Air space in the packaging will decrease the strength of the
packaging and will also require more filling materials. Ideal packaging solutions should have a
good design and function at low price.

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2.5:1 - Components of Packaging :

The basic components involved in packaging of a product are :
1: Corrugated Board ( of suitable ply & paper quality ) in cartons or sheets
2: Polyethylene ( PE ) or polypropylene ( PP ) bags or sheets
3: Textiles / fabric
4: Bubble Wrap sheets
5: Jute / Gunny fabric
6: Support corners or carton feet.
7: Fillers like straw & shredded paper.
8: Other specialized packing material if required.
2.5:2 - Corrugated Board :

This is the basis of all our packaging. The board that we are going to recommend for packaging
will depend on the size, weight & composition of the product. The quality parameters for
testing of corrugated paper will be as below :
- Bending Stiffness ,
- Edgewise Crush Test,
- Bursting Strength
- Flat Crush Test
- Cobb Test for water absorbtion
- Flute Type – Should always be double walled
- Thickness ( mm between walls )

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2.5:3 - Product Details on Packaging :

Proper packaging also includes compliance with National Safety Regulations parameters :
- Merchandise & Packaging Materials needs to comply with the National Safety
Regulations on Flammability.
- Fibre / content identification labels need to be accurate, complete & properly

positioned on the garment or product according to regulations.
- Care labeling ( including handling instructions for furniture / lighting & gifts ) needs to be
accurate, practical and should comply with trade regulations.
The function of the care label is to guide the customers & cleaners in the selection of
the most suitable cleaning procedure for maintenance of the garment , fabrics or
products aesthetic appearance & texture. It also defines the standard range of colour
fastness, dimensional stability and appearance retention of a garment, fabric or product
when the suggested care or usage instructions are followed. Thus, with proper care or
usage instructions, the product should be complaint free and there will be less risk of
damaged goods due to improper cleaning or handling.
Effective use & positioning of care / usage or assembly instructions in the form of labels,
hangtags , stickers or attachments & flyers are an integral component of good
packaging.
2.5:4 - Carton Markings : Proper carton markings help ensure that these containers are
stored & handled properly and as required. Please ensure that ( in addition to legal
requirements ) , the carton markings need to include :
A: Gross & Net weight : This gives the handlers an idea of the number of workers
required to lift and move the box.
B: Storing Directions ( This side up ) : Needs to be on all four sides so that boxes are
stored correctly.
C: Description of goods : This may include a picture for easy identification & better
handling
D: Fragile Markings : Required for delicate, glass or ceramic products.

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Other Markings can include :

- Carton number ( as part of the individual consignment )
- Manufacturer details ( including SRC )
- Number of components within the box
- Description & number of other cartons forming a part of the product
- Carton dimensions
- Destination details
- Purchase Order & Product Code / SKU
- “Quality Checked” sticker / stamp on the product or carton after completion of SRC
inspection.
2.5:5 - Corner and Side Supports

All large , delicate & heavy products will require to be secured by corner supports within the
outer carton. These supports will need to be made from corrugated board of agreed fluting
and may be required to be reinforced by foam sheeting of ½” to 1” width.
In addition to the eight standard corners of a product, Corner supports are required on all
protrusions and edges that are exposed to contact & impact during handling.
This type of protection may also be in the form of length supports across the top surfaces of
benches or beds, table sides & corners, chair sides, etc .
It should be ensured that the corner or side supports secure the product to the box firmly and
that there is no product movement within the box after placing these supports in place.
The width of these supports should be such that no portion of the product comes into contact
with the box surface which will cause it to be affected by any impact or jerk during handling.

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2.5:6 – Carton Feet

All large & heavy furniture products will require corrugated board feet to be affixed on the
bottom surface of the outer carton. This is to provide a buffer when the boxes are being
moved in case of jerks & impacts. These feet will also indicate the bottom surface to the
handler so that cartons are stored in the right direction.
The number of feet and distance between them will have to be decided by the weight &
surface area so that there is no curving of the bottom surface of the box.
2.5:7 – Drop Tests

For all glass , ceramic , lighting & breakable giftware, it is suggested to test the effectiveness of
the packing by conducting a Drop Test. The details of this test, which can be done at the
manufacturer or SRC are as below :
The carton drop test is a quality check that is commonly done in the factory by when
performing a QC inspection. The carton drop test is generally only done on full master
(shipper) cartons. It is performed by dropping the carton a total of 10 times; first on a corner
(the most vulnerable one or one likely to cause damage), then on once on each edge (shortest
edge first), and then on each face (smallest face first).

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Drop Test Parameters :

Drop Height: The height from which the carton is dropped should depend on the
weight of the carton, although you may modify it if you feel the height is not
appropriate for the item that is packaged. See the test standards pasted below in
this post.
Post drop inspection: Once all drops have been made, open the carton and
examine the product and packaging inside, starting with product that was most
near the dropped corner first. Separate any defects and look for suspicious results
in regard to how all of your packaging reacted to the drops.
Judging the result: The result is considered a PASS as long as the actual finished
goods encased is not damaged. If there is serious damage to the retail packaging
or other important packaging inside, you may also consider this a quality issue. It
depends on how important you feel the inner box or retail packaging is to your
product and how you feel it should stand up to abuse during shipment.
For example if you are shipping a high-end mp3 player and feel the color box
packaging is absolutely integral to the product, damage to the color box as a result
of the carton drop test may be considered a test failure.
Adjusting the drop method: For some products which may be considered fragile,
or otherwise do not seem suitable for standard carton drop testing, you may
adjust the drop method to only dropping on the six sides (eliminating the corner
and edges)
NOTE: The intent of the test is not only to determine if poor treatment of the
carton during shipping will result in damaged product, but also to determine if the
supplier/factory has modified the packaging method in any way or if the shipment
perhaps contains sub-standard packaging materials. For example if you have
performed the carton drop test on 3 previous shipments and experienced
relatively no damage to the item or packaging, and then find during the current
shipment there is major damage to the interior packaging (retail box), this may
indicate that the some aspect of the packaging has changed.

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Transportation :
Good transportation starts with effective packing & smart loading or stuffing of
packages on to the vehicle. If this is not done …..
Not only do we give the off-loader an unpleasant surprise but also cause damage
to the merchandise and harm to the people unloading the truck. It is sender’s
responsibility to load the goods in such a way that, under normal circumstances, it
can be expected to arrive at the destination in a good condition.
2.5:8 – The Truck :

Once the packaging of the products is secured & effective, it is important that we examine the
kind of trucks or tempos that we are using for the movement of our goods. The following
points need to be considered and discussed with the forwarder :
- Is the truck size best suited for the volume of goods being transported. A larger truck
will result in unused space which will cause goods to move within the truck during
travel. If the truck is too small, then goods will be packed too tight against the sides
resulting in continuous vibration & jerking during movement. Both the above can
damage the contents of the crates without causing any visible damage to the crate
itself.
- Check the flooring and sides of the vehicle. The flooring needs to be smooth & free of
any sharp protrusions or holes etc. The sides need to be free of protrusions & sharp
edges which can damage goods during transit.

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- Preferably request for covered trucks. Open trucks are covered with tarpaulin sheets
which are secured with ropes. This process can damage boxes and the crates still move
due to shift in centre of gravity during the trucks journey. This will not affect the crates
but can damage the goods within.
Boxes & crates move within the truck when it :
Brakes heavily Takes Sharp Curves Accelerates
- Secure the bottom & sides of the vehicle against vibrations & impacts to the crates
within. A simple & cost effective method is to lay cotton mattresses on the floor of the
truck carrying furniture items. These are cheap & a one-time investment which can be
re-used. The cotton mattresses on the bottom & lower sides of the vehicle reduce the
movement & jerking of heavy & possibly unstable crates within the truck.
- Avoid irregular shaped packages. All fabrics / garments etc. need to be folded neatly and
inserted into the polythene covering neatly & then into the box. Avoid overstuffing the
box as this effects the stability of this box & everything loaded above this.

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It is not possible to load secure a shipment properly if the boxes/ pallets are already damaged,
therefore the packaging of the boxes and crates must be in good condition before it is loaded
into the vehicle.
2.5:8a - General load securing principles:

After the pallet is completed and the load is loaded into the vehicle there are 3 things
that a load can do which will damage the contents without always affecting the outer carton
or packaging :
- Slide
- Topple or tilt over
- Vibrate in secure position

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Weight distribution inside the vehicle is an important factor when loading . The
distribution from end to end should be approximately 50/50 on each side of the centre point
of the vehicle . In no case should more than 60% of the load be concentrated in less than
half the length of the vehicle.
Also always fill the goods towards the walls of the vehicle, this is also due to weight
restrictions, as it is important that the weight is distributed evenly on both sides.
However if filling with loose boxes try to consolidate these on one side of the container to
make unloading easier.
When filling the length of the vehicle with loose boxes make sure that these are not in the last
row but at least one row back to avoid them from falling out when opening the doors.
Also make sure that the loose goods will not fall when the first rows of boxes are removed.
If the full length of the container cannot be filled then there are 2 problems:
1. The goods can shift during trucking, sliding forward or backwards and damage the contents
of the boxes,
2. The last row of goods can topple over damaging the goods
2.5:8b - Basic Precautions when loading a truck :

Do not walk on the boxes as this will break the corners, damage the sides and as soon as the
boxes have started to cave in they might easily collapse later in the transport. Additionally it
leaves marks on the boxes and can damage the goods

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Do not load boxes on the roof of the truck. Do not transport the unit loads in the opposite
direction of what it is designed for.
Do not stack cartons & crates in a way where they might damage other items loaded on the
same vehicle. Please plan your loading such that larger & heavier boxes are loaded on lower
levels and lighter boxes on the top.
The forces acting on the goods are double in the forward direction compared to the
backward or sideways direction, therefore always secure the cargo against the headboard
and if possible store tight in the length ways direction.

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Category 2.6 : Despatch Procedures

It is critical that the SRC ensure that all products are packed and dispatched in the
best possible way such that they reach the destination in perfect condition. We do
not encourage devaluing the product in this process as the aim of effective
dispatch procedures is to facilitate movement of the product effectively & safetly
and in perfect condition.
2.6:1 - The following steps are critical to an effective dispatch procedure :

1: Proper warehousing facilities with clear planning as regards the location of products within
the warehouse. ( refer Chapter on Warehousing )
2: Correct incoming data regarding the goods and quantities to be dispatched.
- Incoming order sheets need to be recorded and the details communicated correctly to
the storage area or warehouse.
- Transfer of the order quantities to the worker teams involved in selection &
consolidation of the ordered merchandise.
3: Effective selection and consolidation of the required merchandise.
- Accurate Product Identification
- Accurate product count ( with cross verification checks )
- Segregation and Consolidation of the ordered quantities
4: Proper re-packing & marking
5: Effective handling during loading & stuffing
6: Complete documentation controls
7: Regular vehicle examination / review of transporters performance
8: Problem analysis with all concerned departments in the chain.

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1: Proper warehousing facilities with clear planning as regards the location of

products within the warehouse :
A good dispatch system starts with effective warehousing as this ensures that the products are
stored effectively and systematically. This was goods are not damaged during storage and can
be easily located when required for dispatch.
Please refer to section on Warehousing for more details.
2: Correct incoming data regarding the goods and quantities to be dispatched.

- The incoming Order details need to be correctly communicated to the warehouse for
quick & correct segregation of the ordered merchandise for dispatch.
- The segregated merchandise needs to be consolidated at a separate location.
- Consolidated goods then have to be checked against the original Order details & signed
off.
3: Effective selection and consolidation of the required merchandise.
- Once the goods are checked as correct, they need to be packed for dispatch.
Please ensure that :
1: The goods are not squeezed, crushed, mutilated or dirtied in this process. We need to
add value to the products and not take away from them.
Example : Do not create folds by tight strapping,

- creases by incorrect placement in cartons or polybags,
- cracks or damages by poor handling of fragile items etc. . . .
2: Segregated goods are stored in bins or on covered flooring away from passages etc so
that they do not get soiled or dirtied before re-packing.
3: Items need to be cross checked before final packing. Please follow the “Two Point
Check” as per the protocol issued by the SPPI.
4: Proper outer markings to ensure easy identification with regard to the final
destination and contents.

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4: Proper re-packing & marking

1: Please ensure that packages with breakable or delicate items are marked accordingly
to ensure proper handling and placement in the vehicle.
The same applies for heavy boxes ( in excess of 15 kgs ). This way the handler knows
that more than one person is required to move these boxes and reduces risks due to
dropping etc.
2: In case of furniture please ensure that the storage direction in clearly indicated. This
should be along the grain-line of the corrugated box as boxes stored in the other
direction will collapse as the board will not support the weight.
3: The carton weight needs to be mentioned so that the loader can decide the number
of workers required to load & off-load the box.
5: Effective handling during loading & stuffing

It is very important that each SRC / MRW / Store handle the goods consigned to them in a
correct manner such that the contents of the cartons or crates are not damaged in the
process.
This starts with the implementation of effective & secure packing ( as detailed in earlier
Chapter on Packaging ) and extends to the way the goods are moved between vehicles and
Warehouses.
- Please ensure that proper care is taken to ensure that the boxes are lifted by adequate
number of workers. This depends on the weight & dimensions of the carton or crate.
- Ensure that the crates are lowered gently with support on both sides. Jerking during this
action can damage the contents without affecting the external appearance of the crate /
box.
- Crates or boxes need to be stacked or stored in the direction as indicated on the box.
- Please ensure that the weight of boxes piled on top of others do not damage the lower
boxes. Any depressions appearing on lower boxes indicate that the top weight has gone
above the strength of the lower boxes and the contents are at risk.
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Stuffing :
- When stuffing goods into a vehicle, please ensure that the precautions listed out in the
earlier chapter on transportation are followed. These will help you minimize the risks of
damaging the contents.
6: Complete documentation controls

The SRC needs to ensure that the following documentation flow is maintained for effective
transportation of goods :
- Order receipt details : This information needs to be communicated to the warehouse

area. Ideally, this can be done electronically or even manually if required.
- Checklist to be made to re-confirm that each product has been segregated &
consolidated for dispatch.
- Quantity count & re-count.
- Quality acceptance. Only goods that have passed the quality check are to be dispatched.
Consignments which are awaiting inspection or found unacceptable, cannot be sent out.
A QC stamp is required on the order check list.
- Despatch Challan and Lorry Receipt / Courier AWB.
7: Regular vehicle examination / review of transporters performance

It is always recommended that the SRC stipulate the type and quality of vehicles required from
the transporter when entering into an agreement with them. Covered vehicles with good
flooring are critical.
- Get the transporter & truck driver to visit the SRC and see the categories of products
that we require them to transport. This helps them understand our requirements
better.
- Inspect the vehicles regularly and return trucks that are damaged or do not meet our
requirements. This will also ensure that the forwarder learns to send acceptable
vehicles.
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8: Problem analysis with all concerned departments in the chain

It is a good practice to review all “Transport Related” damages or rejections with the full team
including the manufacturer ( for product quality & packing ), the forwarder ( for handling &
transit related damages ) and the SRC team.
These meetings can be held forth-nightly or depending on the frequency of complaints. Always
ensure that intimation regarding the issues are sent out in advance so that all can be prepared
with solutions & action plans for improvements.
Discussing issues together with the affected product in front is a great way to find a solution.
This also puts everybody on the same page and encourages each party to get involved in the
finding of a solution which is acceptable to all.
This Manual is the base on which Fabindia ( through the PSC and the SRC’s ) takes
a step forward to streamline the flow of information between these Departments
and, in turn, improves the Quality of the goods and products that we sell in our
stores.
It is a guideline which we will work together to implement. There will be criteria

that we are already implementing, some which we can easily implement and
others which may take some effort ! But NOTHING that we cannot achieve . . . .
So lets work together to put Quality Systems in focus ! The results will be many
many more happier customers due to better products !

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Quality in the Markets
The Markets play an important role in the life of a product

given that the MRW’s and Stores
1: At the Market Region Warehouses
2: At the Stores
3: Exhibitions
4: Displays & Visual Merchandising
5: Product Knowledge at the shop floor.

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Category 3:1 - Quality at the MRW’s

The Market Region Warehouses play an important role in the life of every product
manufactured by a Fabindia vendor.
- Goods received from the SRC,

- Goods offloaded and stored till ready for distribution
- Segregation depending on store destination
- Re-loading for distribution to the stores
- Trucking out / offloading at the store.
In addition, the MRW’s also store furniture for certain large stores. They also act as transit
points for storing & movement of goods between stores and Exhibition venues.
The new MRW’s will also have the furniture “Dummy Store” facility within their premises
wherein furniture will be stored , checked, repaired ( if required ) and dispatched after re-
packing.
Given these functions, it is critical that the MRW’s are made with certain basic storage &
movement criteria such that delicate & fragile merchandise is handled, moved and stacked in
the safest & best possible conditions.
MRW’s should always be at ground level with proper facilities for offloading trucks. In case the
MRW is situated in the basement or on a floor other than ground, there should be industrial
lifts available for movement of furniture from ground level to the MRW floor.
Important Points :
It is critical that the staff at the MRW’s handle and store the merchandise such that no
breakage or damage occurs . Please read the details on the outer box & store / handle
accordingly.
Cartons have a break point and cannot take weight more than this. Do not stack piles so high
such that the weight destroys the lower boxes and their contents.
Keep boxes in the correct position. Follow the arrow which points to the top of the box. Boxes
are weakest on the sides. Cartons stacked sideways will definitely break if any weight placed
on top.

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What a good MRW should be aware of :
The Carton :
- Every product has a maximum weight it can support when stacked without collapsing
- Corrugated boxes loose strength in humid / wet conditions due to moisture absorption
- Furniture cannot take more weight / pressure than the item is intended to under normal
usage
- Products kept in the wrong direction are most prone to get damaged or start
malfunctioning ( drawers / doors etc )
- Cartons protect the product from damage but do not support it from excessive weight in
any direction.
- Crates are no guarantee against internal damages if the crate is not exactly the same
dimension as the contents
The Layout :
- Plan the storage area including entry & exit points & routes
- Segregate portions for large, small & irregular shaped items
- Storage areas need a mix of shelves & floor pallets
- Ensure all stored items are accessible & removable without damaging others
- Ensure product identification is visible after stacking
- Do not overstack items in order to save space
- Do not “fill in” spaces with assorted items randomly .
Bad Stacking makes movement & selection impossible

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Plan the storage area including entry & exit points & routes
- Plan the layout of the warehouse area before offloading starts.
- Ensure that all stored items are accessible without having to climb over or damage other
items
- Clear access to the doors and loading area is required
- Avoid too many divisions etc as this practice prevents optimal use of space. Use a
product location identification process instead.
- Yellow line ,markings on the floors are a good tool to facilitate proper storage &
identification.
Segregate portions for large, small & irregular shaped items
- Use of wooden pallets for larger boxes & slotted angle shelves for medium to small
items and bundles is the best method to store boxes & bundles.
- The use of shelves reduces the weight on the lower boxes in the stack and also acts as a
protection against damages due to abrasion etc.
- Larger boxes should be stacked maximum one on the other keeping in mind any empty
spaces within the box as this will result in the lower box collapsing.
- Vertical storage ( instead of horizontal or flat stacking ) is a good option for large flat
boxes as this reduces the top weight on the product to almost nil.
- Do not fill in empty areas above large boxes with smaller items as these are
impediments to movement of the large boxes
Things to Avoid…….
- Avoid direct contact of stored items with the floor. Ground Moisture seeps into boxes
through the flooring. Lifting of these items is also more difficult.
- Wall contact is to be avoided. Keep shelves & stacks at least 6” from the walls. This is
especially important in areas of high rainfall and seepage prone buildings.
- Stacking at irregular angles.
- Boxes close to or in contact with electrical fittings and open wiring.
- Open storage. All unboxed items need to be covered with a protective plastic sheet to
prevent dirt, dust & other stains or surface damages affecting the product

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Warehouse Requirements:
Loading . . .
- Loading / offloading bay needs to be elevated to truck level. If this is not possible,
graded angle slope is required to slide items down from the vehicle to ground level.
- An ideal substitute for the slide is a industrial forklift
Stacking . . .
- All large boxes and crates need to be stored on wooden pallets at least 6” from ground
level.
- For medium & small boxes / fabric bales & garment bundles, slotted angle shelving is
required.

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Product Stacking at Market Region Warehouses
• Flat Boxes ( Bed Ends / Table tops etc )

These are best stacked vertically instead of flat. This way there is no excessive weight on the
lower pieces.
• Long thin boxes ( bed panels etc )

These are best stacked either flat on a flat surface. Stacking should not be more that 4 high
IMPORTANT : In case of two components for a single product, identification for each needs to
be affixed on the boxes. Please do not assume that any set of legs will fit any table top etc. . .
• Chairs & Sofas

These are the weakest products due to the fact that their entire weight is supported on the
product legs.
Chairs : These are packed in pairs. It is sometimes best to stack these flat & not standing.
This way the pressure is supported by the seat area instead of the legs.
Sofas : These are to be stacked horizontal on flat flooring. Double stacking needs to be
inverted such that the back rest of the upper piece rests on the seat area of the lower piece.
IMPORTANT : Advise not to stack more that one on top of another ( two layer ) for these
products.
• Cupboards & Cabinets

These items are the heaviest and also the most prone to damages due to handling & storage
due to their size & weight.
Both these items need to be stored standing on a flat surface. These are best stored closest
to the entry / exit so that movement within the MRW is kept to a minimum.
Do not store these items at any other position as pressure in the wrong direction can affect
the functioning of components like drawers & doors.
IMPORTANT : In case of knock down items in these categories, each part of the piece needs to
be marked.
Do not mix parts between pieces as these are unique and assembly will be affected

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Stacking & storage of Giftware :
Racks are best suited to store all Giftware & table lighting items
• Frames / Mirrors / Wall clocks

These are best stacked vertical if the quantities are high. If flat stacking is required,
Please be aware of the weight being borne by the lower pieces when stacking.
• Do not mix sizes when stacking frames & mirrors flat as smaller sizes will exert pressure
on the glass / mirror surfaces of larger items and cause breakages.
• Table Lamps :
Ceramic / Wood / Glass
These items have to be stored on racks and not more than 2 layers high.
It is important to keep the direction correct so that the product gets the required
protection.
 Floor Lamps :
These are very delicate and need to be stacked in a standing position preferably at
ground level. Never stack these horizontal that the centre portion of the box is the
weakest and will not take any weight or pressure at this area.
• Ceramic & Glass Giftware

These items have to be stored on racks and not more than 2 layers high.
It is important to keep the direction correct so that the product gets the required
Protection
• Stationery
Need to be stored away from any moisture and should not be in contact with walls &
flooring.
Plastic wrapping with silica jell sachets are essential in order to keep the items dry in
rainy seasons and also to prevent stains.
• Candles :
These items need to be stacked on racks in the coolest portions of the warehouse.
Candles often fill in their boxes so any pressure is directly countered by the candles in
the box. As these are heavy items with low density, the weight on top can cause candles
to loose shape and form.
Ideally a single layering is best but maximum double layer stacking should be allowed if
packing permits.

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Stacking & storage of Giftware :
• Garment / Upholstery Bundles & Boxes :

These need to be stacked on racks keeping the following in mind :
• No contact with walls or flooring.

• No contact with any damp area.
• Avoid excessive stuffing and piling as creases created are often difficult to remove.
• If repacking is required, bundle weight should not exceed 15 kgs as heavier bundles
may result in the polythene bags tearing when handled.
What do you need to do . . . . .
1: Check the carton markings and stack goods accordingly

2: Do not overstack. The boxes at the bottom will get crushed
3: Ensure that all boxes are accessible without having to damage other boxes to reach them
4: Avoid direct contact with floorings & walls
5: Do not stack boxes at angles or in incorrect positions
6: Read about the contents and ensure that you are aware of the product before stacking
7: Do not drop boxes when off-loading. Use inclined planes.
8: Do not scrape boxes when loading or moving within the MRW. Use trolleys.
9: Unpacked products need to be given special care. Ensure they are not exposed to dirt and
mishandling. Once stained or scratched, the product has lost it’s beauty forever.
10: Be aware of carton condition when off-loading. Damaged or patched-up cartons are the
first signs of internal breakages or pilferages.
11: Remember that corrugated paper absorbs moisture and weakens. Even the strongest
carton will lose strength is kept in contact with a moist surface.
12: Segregate areas for different types of products and have suitable storage facilities for each.
This also helps in easy identification & movement.
13: Be aware & alert.
- Sometimes flat boxes are better stacked on the sides rather than flat. This way there is
no risk of damages to lower boxes due to the weight of boxes piled on top.
- Try and stack boxes with the identifications visible so that picking is easy.
- Boxes containing items like sofas will have empty space between the four legs and
above the seat. These boxes are not suited for stacking one over the other.....

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Category 3:2 - Quality at the Stores
The Fabindia stores play an important role in the quality of products that the company offers
to it’s customers. The store is where the customer actually gets to see the product and where
the decision to make a purchase is made. It is important that stores take care to :
- Ensure proper examination of the product before shelving / displaying

- Proper displays for effective product accessibility & visibility
- Understand the requirements / characteristics of the stocked items
- Handle products in the best possible manner to avoid damages
- Ensure required lighting is provided without adversely affecting the products on display
- Ensure that Visual Marketing is best suited for the store appearance & to attract the
customers attention to the products
- Proper handling of the product during it’s shelf / floor life
- Monitor the way products are received & handled at the MRW
- Maintain contacts with the SRC to discuss quality issues / replacements / returns
- Use the Complaint Tracker prudently & effectively
3.2:1 - Ensure proper examination of the product before shelving / displaying
While our stores are not expected to do a quality check on the merchandise they receive, it is
prudent to optically examine the products while shelving or displaying the same. This is easier
for furniture , giftware and jewellery but random checks are suggested on all garment and
accessory categories as well.
Please ensure that no product that has a visible or structural defect is put on display. These
give the customer a very poor impression of not only that particular product but about
Fabindia quality in general.
Encourage customers to examine products / items for themselves before making their
purchases so that there are no “returns” due to possible customer negligence or detection of a
flaw after purchase.
If the store staff have any doubt regarding a quality issue, please contact the Quality
Department at Head Office or the PSC Category head for clarifications or solutions.

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3.2:2 - Proper displays for effective product accessibility & visibility
The following criteria need to be kept in mind when planning your displays :
- Product category
- Colour
- Size
- Visual Impact
- Retail value / display size
- Accessibility / Product placement
Product Category:
While most of the Garment , Garment Accessory and Soft Home categories are consolidated
within certain specified areas of the store, it is important that this factor be kept in mind with
regard to furniture, giftware and lighting.
Do keep the following suggestions in mind when doing the VM for the store. These are not
mandatory but give you a good starting point from where each store can work to effectively
display the range available on the premises.
Furniture sales are directly proportionate to the effectiveness of the displays in the stores.
Please ensure that your furniture displays are based on room settings ( do not mix bedside
tables with sofas etc ) and ensure that displays are well augmented with accessories like lamps
and table top items.
Do not cover entire top surfaces with table linen or clutter with crockery etc. This destroys the
beauty and saleability of the furniture. Accessorising needs to highlight the product and not
distract attention from the piece !
Do not display damaged or repaired pieces of furniture. These give the customer a very poor
impression of the overall product category and do more damage than good ! Products
belonging to a single collection are best displayed together or close to each other.
Lighting displays can be spread out across the furniture & giftware areas of the store and also
used to highlight other Categories like Accessories, Jewellery etc. It is important that all
lighting on display are lit with the correct lampshade well affixed. It is important that stores
allocate separate sales / display areas for lighting where customers can see the entire range
that is available and do not have to remember items scattered all over the store.

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Giftware needs to be given a specific display / sale area. Items spread all over the store do not
encourage sales. Please also try and consolidate products within the display area so that the
displays are cohesive and customers are not confused. For example, displays of stationery
items with candles are not recommended. Products meant to be displayed on the wall grids
are not the best companion for flower vases etc........
Colour
The colour factor is critical in Garment, Soft Home and in Garment accessories displays. Once
you have segregated the product based on size / material etc., it is important to colour code
the products and display products belonging to the same colour family together. This is not
only more pleasing to the eyes but also helps the customer make a more effective choice from
all available choices without having to go through the entire display in the process.
For Furniture, giftware and lighting it is important to colour co-ordinate the accessories with
the core products along which they are being displayed.
Size
It is mandatory that all garments & soft home products that come in multiple sizes are stacked
as per size.
This may also apply to other products like lighting & giftware.
Visual Impact
All product / window displays should be made such that the visual impact is the maximum.
Table settings need to be such that they attract attention to the items while not taking away
from the item on which they are displayed ! Room settings are an ideal method for impact
displays.
Window displays should be eye-catching without being cluttered. Do not fill in every available
space with products as these tend to eat into each others beauty. Too much variety in a
display is also not advised as this does not provide any impact to the passing customer. For
example, excessive or random draping of sarees and dupattas all over a display that already
has furniture and giftware may result in neither product getting maximum impact. If you have
to do a multiple product window display try and allocate portions within the display for each
product category.
In case you need support regarding the best way to display a product, do contact the PSC
Category head for support regarding this.

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Retail value / display size
Product displays are revenue generators. They also involve effective floor / shelf space
allocations. Stores should balance the display area with the actual and intrinsic value of the
product.
Accessibility / Product placement
Accessibility : All products on display need to be accessible to the browsing customer. Many
customers do not like having to repeatedly request for store assistance to see a product and
just forego the product for another .
Try and avoid placing products out of hand reach. In order to effectively utilise top shelving, it
is suggested to either use these for displays or for stacking of additional pieces with at least
one piece within customer reach.
Fragile & breakable items need to be carefully placed / displayed so that the risk of breakage
during handling is minimised. Keeping these products too deep in the display shelf, too high or
low may cause the customer to damage other items when reaching out for a selected item !
Ensure that all items in the range or related to one another are accessible within the same
area or within the eye scope of the customer. This way the customer not only gets an idea of
the entire product range / family but can also select from the same when making a choice.
Placement : This is critical for visual displays. Try and ensure that the sale items are close to
the samples on display. In case items are displayed and sold on different floors / levels, there
should be a “ product talkie” directing the customer to the sale area.
Think Children ! Try and keep your store as child friendly as possible .
- Do not clutter your shelves or displays. Breakable or delicate items should not be
displayed near the walk areas or at edges of other items. A lot of customers have been
known to have abandoned their shopping because they feared their little kids would
damage or break something !

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3.2:3 - Understand the requirements / characteristics of the stocked items
Most products need to be handled, stocked and displayed keeping in mind their function,
content, size and end use. For example garments made from an ajrakh or indigo dyed fabric
will need to be shelved in areas where direct halogen light does not fall on the garment. This
may result in loss of colour ! These also need to be shelved separately for maximum visibility &
impact !
Here are a few examples of good ways to handle / store and display some items :
1: Furniture :
- Do not stack these without checking the contents and figuring out the weight tolerances
of the packing or boxes.
- Try and avoid moving heavy furniture to different floors. This causes extensive damages
to corners and legs etc.
- Do not display cracked, broken or pieces where repairs are visible. Keep your lighting in
mind as certain repairs are more visible under specific lighting conditions. Such pieces
will NEVER attract customers and will in fact, deter a customer from making a purchase.
- Please accessorise pieces with relevant items. Dining table crockery are not good
accessories for a sitting room display ! Also, do not clutter the piece with excessive
accessories as this makes the supporting item invisible !!!!
2: Lighting :
- Try and ensure that all lighting on display is lit as recommended. This gives the customer
an idea of the look of the product.
- If lampshades are required, ensure these are in the correct size, well affixed and colour
co-ordinated with the rest of the displays.
- Shelf and display pieces should be as close to each other as possible so that the
customer can find an item easily.
3: Garments :
- Within the size area, try and segregate garments according to colour, fabric , process
etc. This way expensive Ajrakh items are not shelved along with perennials etc. This
confuses the customer as well as takes away from the intrinsic value of Artisan products.
- Certain dyes and process have poor resistance to direct artificial / halogen lighting. Try
and rotate such garments or keep them shelved away from such direct lighting.
- Do not clutter your shelves with multiple pieces in the same colour / size. Two should be
maximum.

147
4: Garment Accessories :
- These need high visibility & easy accessibility. Especially for Sarees and silk dupattas !
- Need to be close to the Womens Indian section
These are just a few suggestions to start the thought process. Should you need any specific
details or suggestions please feel free to contact the teams at PSC or the Visual Merchandiser
in your Market Region.
3.2:4 - Ensure required lighting is provided
Lighting plays an important role affecting both the quality and saleability of garments and
fabrics.
Natural dyes and processes like Ajrakh, Daboo, Indigo etc traditionally have poor
colourfastness to light. If exposed to bright or halogen lighting for long periods of time, the
exposed areas will tend to lose colour. This is one of the main reasons for shop soiling wherein
garments loose colour at the fold areas. Try and keep these garments where diffused or
indirect lighting is available. Direct exposure to sunlight is a risk.
3.2:5 - Proper handling of the product during it’s shelf / floor life
Do take the following controls on goods received by the store :
- Check the condition of the packing. If any traces of damages or pilferage are visible,
please record the same and alert the MRW immediately.
- Damaged furniture, giftware and lighting to be returned immediately after consultation
with MRW / SRC. Please ensure proper documentation in case insurance is to be
claimed .
- Once you take in the goods, ensure that the items are handled well. A few common
areas where mishandling at the stores occur are :
o when sarees and dupattas are used in displays and get damaged by pins and clips
o furniture gets damaged during movement ( especially up and down stairs )
o lighting with incorrect bulb wattage
o rugs used on floors where customers walk on the same
o ceramic breakages due to handling
o trial room damages – garments damaged when being tried on by customers

148
3.3 – Product Exhibitions

Product exhibitions refer to special promotions or sales organised by a Store or Market in a
premises other than a Fabindia Store. These exhibitions involve :
- Special orders placed specifically for the exhibition which is not part of the store stocks
- Movement of stock to and from the Store / MRW to the exhibition venue
- Storage of merchandise prior and post the exhibition ( also in between two exhibitions )
- Product Handling / Displays
The main quality related concern with regard to products ordered for External exhibitions
pertain to handling and storage. This is not an issue for Garments , Garment Accessories and
giftware as these normally get integrated into the shop-floor stock. The products that need
attention are furniture and , in some cases, new lighting developments sent out specifically for
exhibitions.
The store needs to ensure that the MRW is alerted regarding their furniture orders in advance.
The following steps are critical :
- SRC should be requested to mark the outer cartons so that these items are identifiable
- MRW’s need to segregate these boxes when stacking
- Once despatched to the store or external venue, a thorough check on the item is
required. Feedback to be given to Category, MRW & SRC.
- Packing materials need to be kept safely. This is because these pieces will need to be re-
packed after the exhibition and stored at the MRW.
- Once goods are properly repacked and returned to the MRW, these need to be well
stored and kept ready for despatch to the next location.
- NO PIECES SHOULD BE STORED WITHOUT PROPER PROTECTION / PACKING. These
cannot be exhibited if there are any damages or repairs.
Furniture ordered for exhibitions are normally sent out to many locations within the Market
and care needs to be taken to protect these pieces . They cannot generate orders if they are
damaged, dirty or visibly repaired. Given that the handling on these items is far more than
what regular furniture goes through, it is vital that both the MRW and STORES are aware of
this and all care is taken to handle, transport and store these pieces as best required.

149
3:4 - Product Knowledge at the shop floor.
Given the diversity of the Fabindia product range and also the numerous unique techniques
and processes that our products involve, it is very important for each Market / Store to
develop awareness regarding these products and their characteristics so that customers can
be given an informed feedback when making a purchase.
Product Champions within each Market are critical and they need to regularly educate staff on
the shop floor regarding these items. Stores can also contact PSC Categories or Quality
Department for information at any time.
An awareness of the product, it’s uniqueness and characteristics is critical so that the
customer can be made aware of the intrinsic value of the product and it’s characteristics. The
risk we often take is trying to give the customer an overly positive feedback at the time of
purchase which is often not fully accurate. When products do not behave as per this
information, the customers feel betrayed and this damages the Brand Image .
Each person at the store needs to ask themselves the following :
• What is my attitude towards our product & quality ? Am I positive about what we are
selling ?
• Do I have adequate knowledge about the product we sell ( it’s production process /
contents / characteristics / limitations etc )
• Do I believe in the product I’m selling for Fabindia ?
• Am I giving the customer the required product knowledge when selling the product ?
If the answer to any of these is “NO”, please initiate a discussion with the Store Manager or
PSC and we will gladly support you with all information regarding any product we produce !
Do remember, if you are not confident or lack information on a product, this will show in your
body language or in your sales talk with customers. Be informed & be Confident ! We are not
producing poor quality or sub-standard products. But given the rural production base and
unique production processes, our products do not have uniform characteristics. This needs to
be appreciated & communicated !

150
3.4 : 2 - Customer Returns
Customer returns are an integral part of every store. There will always be dissatisfied
customers and this can be due to various reasons :
- The product does not meet up to the expectations of the customer
- The product or service has deteriorated or damages other objects it comes into contact
with during normal usage
- The product does not meet its expected lifespan of utility
- The product has lost it’s optical value during it’s expected usage period
- It is physically harmful to the customer
- When the customer suffers any embarrassment after using the product
- Product should is unsafe
• How do YOU handle a Customer Return when it is :

A: Legitimate
B: Customer Negligence
When faced with an angry customer, my course of action should be :
: Stay Calm & focus on the customer ( do not take calls or address other issues )
: Make eye contact & be sincere
: Listen to the customer, do not interrupt or pre-empt with solutions half way through
: Try and move the discussion to a secluded area of the store
: Be honest – there is no harm in admitting the customer is right if you believe so. Do not
over-promise and not be able to deliver later.
: Try to be as objective in your solution as possible ( do not let your irritation affect your
solution )
: If you cannot take an immediate decision, explain this to the customer and give him / her
a definite timeline by which a response will be available.
: try & stay in control of the direction of the conversation
At any time, you are free to contact your Manager, Market Region Head, PSC Category Head or
the PSC Quality Head for support. For the customer, communicating with Fabindia through the
‘Mailus’ channel is always an option.

151

152
Appendix 1 : New Fitting & Product Detail Quality Sheets ( example of Mens Long
Kurta )
MENSWEAR LONG KURTA
Construction features
FEATURES CURRENT ADVANTAGES/ COMMENTS
SEAMS/STITCHES
Side seam Felled Seam (Width – ¼”)
Sleeve seam Felled Seam (Width – ¼”)
Felled Seam (Width – ¼”)

Shoulder
Armhole seam Felled Seam (Width--3/8)
Collar Stitch
Edge stitch and second stitch ¼”
inside from edge stitch (both SNLS)
Neckline stitch (round neck)

inside from edge stitch (both SNLS)
Bottom hem
1/2" SNLS
Front Placket
from edge stitch (both SNLS)
2 SNLS with ¼” distance between

Placket End Finish
them at 1.5” from bottom of placket.
SNLS Edge Stitch & 2 SNLS with

Pocket ¼” distance between them at 1”
from top.

153
Sleeve Hem 1/2” SNLS
Reinforcement stitch at
pocket hem edges
Rectangle
Gusset at the beginning of side slit,

Side slit detail ready width of gusset – 3/4” Reinforcement.
SPI
Light weight fabric
(GSM range)
14 – 16 SPI
Medium weight fabric

(GSM range)
12 – 14 SPI
Heavy weight fabric
(GSM range)
10 – 12 SPI
FEATURES CURRENT ADVANTAGES/ COMMENTS
LABELS
On centre back-inner neck band OR

¼” below centre back neckline (for
neckline without collar) unless
Fabindia main/ size otherwise specified
Into left side seam, 4 inches above

Wash care & Composition side slit.
1 cm above wash care &

SRC/ Vendor composition Thread color should match the base color of
the label, bobbin thread and needle thread
Other As specified should be the same

154
BUTTONING
Sewing pattern Cross stitch
Button placket and in pouch with

Extra button
hang tags for shell buttons * as per quality manual
BUTTONHOLING
SPI 147
COLLAR STYLE Chinese
POCKET STYLE Rounded
BOTTOM CUT Straight
Top and inside bottom ply of collar

MATCHING PARAMETERS should match each other
Front panel to pocket
Front placket to front panel
Front panel to back panel
FEATURELINE/
CENTRELINE APPLICABLE Centre of collar
IN:
Centre of front placket
Centre of back panel

155
Appendix 2 : Measurement points for Garment ( Example : Mens Kurta )

156
Appendix 3 : Measurement points for Mens Kurta ( example reference )
SIZES 36 38 40 42 44 46 tol+ tol-

shoulder across (A-A) 18 19 20 21 22 23 1/4 1/4
shoulder drop (B-B) 2 2 2 2 2 2 nil nil
shoulder overlap (C-C) 1.25 1.25 1.25 1.25 1.25 1.25 nil nil
across front (5.5" below HSP) (D-D) 16 17 18 19 20 21 1/4 1/4
across back (5.5" below HSP) (E-E) 16.75 17.75 18.75 19.75 20.75 21.75 1/4 1/4
chest round (1" below armhole) (F-F) 44 46 48 51 53 56 1/2 1/2
armhole curved (G-G) 9.5 10 10.5 11 11.5 12.5 1/4 1/4
bottom width (long kurta) (H-H) 28 30 31 33 34 36 1/2 1/2
side slit length (long kurta) (I-I) 12 12.5 13.5 14.5 15.5 16 1/2 1/2
side slit gusset length (J-J) 0.75 0.75 0.75 0.75 0.75 0.75 nil nil
side slit gusset bottom width (K-K) 0.5 0.5 0.5 0.5 0.5 0.5 nil nil
total length from HSP (long kurta) (L-
L) 40 42 45 46 47 48 1/2 1/2
NECKLINE - chinese collar
neck width (seam to seam at HSP) (M-
M) 6.25 6.5 6.5 6.75 7 7 nil nil
front neck drop (N-N) 3.25 3.5 3.75 4 4 4.25 nil nil
back neck drop (O-O) 0.25 0.25 0.25 0.25 0.25 0.25 nil nil
collar length (P-P) 18.5 19 19.5 20 20.5 21 nil nil
collar height (Q-Q) 1.25 1.25 1.25 1.25 1.25 1.25 nil nil
collar point (R-R) 1 1 1 1 1 1 nil nil
button patti length (S-S) 11.5 12 12.5 12.5 12.5 13 1/4 1/4
button patti width (T-T) 1.25 1.25 1.25 1.25 1.25 1.25 nil nil
button spacing c/c (U-U) 3 3 3 3 3 3 nil nil
SLEEVE
full sleeve length (V-V) 23 24 25 26 27 27 1/2 1/2
full sleeve opening round (W-W) 13 13 14 15 15 16 1/2 1/2
bicep (1" below armhole) (6-6) 15.5 16.5 17.5 18.5 19.5 21.5 nil nil

157
POCKET
front pocket from HSP (X-X) 9 9.5 9.5 9.75 9.75 10 nil nil
front pocket from CF (Y-Y) 2 2 2 2 2 2 nil nil
front pocket length (Z-Z) 6 6 6 6 6 6 nil nil
front pocket width (1-1) 5.5 5.5 5.5 5.5 5.5 5.5 nil nil
side pocket from armhole (2-2) 6.75 7 7 7.5 7.5 8 nil nil
side pocket total length from inside
(3-3) 12.5 13 13 13.5 13.5 14 1/2 1/2
side pocket opening (4-4) 6 6 6 6 6 6 nil nil
side pocket width (5-5) 6 6 6 6 6 6 nil nil

158
Appendix 4 : Detail Sketch for Mens Kurta ( example reference )

159

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1

Chapter 1 : Working Systems & Policies at PSC

1: Category 1.1 : GARMENTS

- Pre-Production Sampling & Approvals

- List of Details to be submitted along with the Development Sample

2: Category 1.2 : UPHOLSTERY / CURTAINS / BATHLINEN & DHURRIES

- Pre-Production Sampling & Approvals

- List of Details to be submitted along with the Development Sample

3: Category 1.3 : FURNITURE / LIGHTING & GIFTWARE

- List of Details to be submitted along with Furniture Developments

- List of Details to be submitted along with Lighting Developments

- List of Details to be submitted along with Gift Developments

- Wood Treatment, Details & Inspection Criteria

Compiled by Albert Rigo

4: Category 1.4 : FABRIC METERAGE & SOFT HOME

- List of Details to be submitted along with Fabric Developments

- List of Details to be submitted along with Soft Home Developments

5: Category1. 5 : GARMENT ACCESSORIES

- List of Details to be submitted along with Garment Accessories

6: Category 1.6 : JEWELLERY

- List of Details to be submitted along with Jewellery

7: Category 1.7 : TRIMS & ACCESSORIES

8: Category 1.8 : MINIMUM QUALITY REQUIREMENTS

- Fabrics & Garments

- Other Home Categories

9: Category 1.9 : ORDERING DETAILS & PROCEDURES

Compiled by Albert Rigo

Chapter 2 : Working Systems & Policies at SRC

2: Category 2.2 : Quality Structure at the Manufacturers / Clusters

3: Category 2.3 : Inspection Process at Manufacturers / SRC’s

4: Category 2.4 : Storage & Warehousing

5: Category 2.5 : Packaging & Transportation

6: Category 2.6 : Despatch Procedures from SRC

7: Category 2.7 : Time and Action Plan Sheet

Chapter 3 : Quality in the Markets

1: Chapter 3.1 : At the Market Region Warehouses

2: Chapter 3.2 : At the Stores

3: Chapter 3.3 : Exhibitions

4: Chapter 3.4 : Product Knowledge at the shop floor

Compiled by Albert Rigo

This is not an exhaustive document and will be continuously updated as our

Compiled by Albert Rigo

A: Initial Development B: Production

These samples will include :

1:1 - New Style Development samples :

Compiled by Albert Rigo

1:2 - Development Samples :

This is applicable for the following categories :

ALL DEVELOPMENT SAMPLES WILL HAVE TO BE ACCOMPANIED BY THE DETAILS LISTED IN

Compiled by Albert Rigo

1:3: Pre-Production Samples for all GARMENT categories :

A: Initial Reference Garment :

This is applicable for the following categories :

Compiled by Albert Rigo

1:4 - Shipment Samples for all GARMENT categories :

In case of multiple colour combinations, we generally require a Shipment Sample in one

This is applicable for the following categories :

Compiled by Albert Rigo

1:5 - Submission of Development Samples for GARMENTS :

1: Name of the SRC :

2: Name & address of the manufacturer :

6: Fabric Base Composition :

7: Interlinings / Accessories used :