Beruflich Dokumente
Kultur Dokumente
Name
Institution
Date
MUSCAT ELECTRICAL COMPANY 2
Introduction
Muscat Electrical Company is a global electrical enterprise that operates within and
without the Oman territorials. It is based on the grounds of Muscat, Oman. The company operate
for both international and domestic scheduled markets. It also provides other passenger services
like regional support service. The main base of the Muscat Electrical Company is in the Oman
territory. It is a member of the Arab Electrical companies established in 20th century. The
company emerged as one of the electrical supplier and ground handling provider at Beit Al Falaj
appliances. By 1972, the company was able to develop new market channels out of Oman and
the Gulf region by promoting its competitive advantage. In 1977, Muscat Electrical Company
The company was seen to expand rapidly and it recorded the highest growth among the
electrical distributor and appliances provision in the region. The company led electrical service
providers in providing new equipment, appliances, and tools to cater for the increasing demand.
The company has also partnered with companies that provide complimentary products. The
partnership has allowed provision of equipment in the expanding market. In the year 1981,
Oman’s company authority facilitated creation of a universal lead that would promote
competition and partnership. Companies like Muscat Electrical benefited from this move and
engaged in joint-stock company. Oman Electrical Services procured other subsidiary companies
to promote its outlets in the Gulf region. This move allowed the company to change its strategies
and distribution services. In the following year, Oman Electrical Services jointly commenced
provision of all-inclusive support services for its customers. From 1983 to 1993, the company
During the process of registration with the human resource department, I submitted all
the recruitment requirements to the working forces and then I was contacted to go to the
recruitment office for the examination and then I successfully passed in the interview. After a
certain period of time I been sent to the production unit to start training. The training time took
nine months and after graduation I was employed as one of the Oman’s electrical support service
provider. I started working in the Muscat Electrical Company immediately. Then, I learned how
to work in all aspects, both administrative work and field work. In terms of field work. I learned
many things that increased my experience where I learned how to deal with a lot of personalities
such as VIPs, Highnesses, managers and other personalities and also learned how to deal with
the computer in the extraction of data and storage of production services as well as writing tables
and statistics. As for the field, I learned how to deal with the league and how to operate the
After successful assignments and production for considerable period with Muscat
Electrical Company, I was able to handle most of the field and administrative duties. I was then
transferred in the office to handle more administrative duties. Here, I learned how to work in all
aspects, both administrative work and field work. I was exposed to different work dimensions as
well as dealing with people of different personalities. For instance, Muscat Electrical Company
provides special treatment to important customers, loyal buyers, and the managers among other
personalities.
duties. Since Muscat Electrical Company worked hand in hand with other most companies
providing complementary services, there was a high need to develop a cohesive and continuity
MUSCAT ELECTRICAL COMPANY 4
within the production department. From the relations between the market authority and the and
the company, it was a good experience to know the means of communicating with different
levels of clients.
After this experience, I am able to handle several transactions at the same time or address
different cases consecutively and ensure their completion successfully. During my daily practice
I can complete a large number of administrative assignments within a short time by extracting
the data, I was able to identify different needs of groups of people and address their concerns.
Moreover, through fieldwork I was able to detect a group of people with customized needs and
addressed their concerns. These outstanding works have contributed to the upgrading of work in
traffic management and have satisfied me and gain a good performance in my career.
different work environments and tasks. The organization works with a central organization that
links different service providers within the electrical market. For instance, in the support
services, Muscat Electrical Company must work within the norms of the society. The society
always possess higher respect and confidence towards some occupations. Such higher needs
However, the current formulation and development witnessed in the fast changing world
is creating a cohesive environment where the negative perception from the society members is
declining. Currently, the community is able to interact productively with the electrical
distributors. Therefore, the measures developed by the management are easily implemented. The
market personnel work hand in hand with the administrators to ensure that the services proved
are admirable. Further, workers are critical in this endeavor. They are considered as the
MUSCAT ELECTRICAL COMPANY 5
production managers and provide directives upon request. It is the sole role of the Muscat
Electrical Company to ensure that clients receive good and quality services that translate to the
cost they pay. The company has a feedback platform where the clients can give response over the
service provided on board and within the aviation area. As such, the workers need to provide a
continuity of the service provided from the reception, checkpoints, to the market services. When
the Muscat Electrical Company cannot establish or present better services, the other competitor
would enjoy the incompetence and provide the clients with better services. Therefore, the Muscat
Electrical Company must work well with the other complementary service agencies to provide
the needed service to clients and maintain the reputation of the company and other joinery
corporates.
During the performance, the agency experienced difficulties and threatening situations.
For instance, when working at the borders and ports, smugglers and drug dealers with links from
highnesses pose a dangerous scenario for a Muscat Electrical Company officer on duty. For
instance, it becomes difficult to handle a member of the royal families identified with
misconducts. Further, people perceived superior in the society are not easy to deal with
especially when there is a need to provide them with direct services. The company does not
provide effective support to the workers during production process. Therefore, exposure to these
cases were some of the skills that one could not experience anywhere else that being engaged
with the Muscat Electrical Company both in the field and administration area.
SWOT Analysis
One of the strengths that I have is the ability to endure and work more hours than
scheduled so that I may encounter different incidences beside completing a simple task and
going home. I also, have the ability to see track a service crew remotely and provide necessary
MUSCAT ELECTRICAL COMPANY 6
instructions. Despite that I did not have an opportunity to lead the entire lead team in the
production and marketing process, I have all that it takes to maintain a smooth running of a
company. Electricians always consider these scenes as the most challenging. As such, I have
paid special attention on these areas to ensure competence. Additionally, I can individually
One of major weakness that influenced me in this work was meeting with people with
diverse needs. Here, I was challenged to point of failure of executing the right duty because of
the break in communication. I do not have basic skills in communicating in many languages
other than English or Arabic. When I met people relying on gesture language, it became
impossible to extract the necessary information from them. Additionally, the Muscat Electrical
encountered people speaking in a different language, it became difficult for the Muscat Electrical
Company to deal with such issues. Most customers in the domestic market are able to understand
Arabic. However, there was a difficulty trend in few who could not understand basics of Arabic.
As such, it became necessary for the agency to recruit translators for effective communication.
Therefore, I understand the need to have an understanding in other languages especially when
one is working with an agency that require to deal with people from other areas. Otherwise, there
will be a break in communication network and performance as translators cannot be relied upon
to provide accurate and reliable direct meaning of original statement. Workers must rely on
accurate data and information for effectiveness. During my work experience, I encountered
people who were dumb and I could not solve their needs or extract necessary information. Other
times, I met people who cannot speak Arabic or English. As such, these challenges exposed
One of the opportunities that can be gained is to participate in the courses in which the
worker participates and to benefit from them to gain experience and increase the skill. One donor
suggested to funded training to new women electricians on domestic market for the Muscat
Electrical Company and expressed the willingness and interest to support the workers in their
personal development.
In the future I plan to work as a senior manager and address the areas that I found
reasonable to change. I will be able to carry the skills I learnt from this experience to provide
better services. I will work for any company and bridge the existing gap between the clients and
the company. I will also create a good relation with foreign support services by providing a clear
Throughout the work, I encountered people or and officers from diverse origins, belief,
and experience. People always have different perception on others. Some supervisors had
negative attitudes towards my performance and did not believe in my capability. However, most
of the officers accorded the required support and shared their past encounters as well as their way
of addressing challenges. Most challenging part of interaction was dealing with workers with a
bad attitude towards my work. I did not find better terms to explain to them about capability.
Nevertheless, when assigned tasks, I ensured that it was done to completion and extemporarily.
This created confidence among them and they always assigned me different tasks. This
expounded my experience and exposure. Therefore, I did not regret encountering diverse
personnel in this company. They were the source of learning and experience.
MUSCAT ELECTRICAL COMPANY 8
Before I joined the agency, I had a negative attitude towards the organization and the
performance. Initially, I thought that the perceived poor performance of the aviation companies
was caused by the incompetence. However, as time passed I realized that Muscat Electrical
Company comprised of more competent personnel than as any other department. Further, I was
pleased by the level of worker performance and eliminated the previous perception. I noted that
the production service is field that needed a high level of care while dealing with different
customers. For instance, international market requires that the worker coordinate with different
services in the entire lead process as well as being in good terms with foreign services providers.
Unlike domestic market, the international field require producers to have good relation with
consumers and other producers to facilitate a fast and reliable support services. From Muscat, the
customer is engaged to different support centers and quality control units. Different countries
manage their market differently due to different administrative strategies employed. As such, the
worker has to be careful when sending different signals identifying the type of electrical
equipment and the need to use foreign support services. As such. it is necessary to portray high
Creating a conducive and peaceful working environment with the foreign countries is the
most important thing. When the neighboring countries have trust in our work, the assigned tasks
were easer as getting the necessary information was easy. The clients were willing to cooperate
with the company and provide meaningful information. Such information was then used to
From most of the incidence that I witnessed, I noted that company took considerable time
to respond the needs of the clients. According to me, this was one area that the company ought to
MUSCAT ELECTRICAL COMPANY 9
give me time to change and respond differently. I think that the clients deserve a fast response
and quality instant services. In the case of an occurrence like failed equipment and other serious
matters, it is the role of company to provide a fast response and ensure that there is minimum
effect. As such, there will be reduced complaints as well as raised trust from the customers.
Additionally, the clients will be willing notify the company immediately they have an anomaly
occurrence through the support services like the sales and marketing teams.
Throughout the entire working period, I have gained unique and diverse experiences
through my practice in the company’s administrative duties. I have learned how to deal with
different characters and gained experience in knowing the types market violations. Another
important skill I learnt was having an opportunity to experience in programmable equipment and
how to creation of issues with customers and on the other hand gained experience in how to
such providing support service to the loyal customers from the base station. I am also able to
provide remote instructions and effectively communication with different support providers.
The Muscat Electrical Company is an organization that provides services for domestic
and international electrical market. It also ensures that there are quality support services from the
Oman. For instance, it works hand in hand with the Malaysian electrical companies to prevent
The numerous issues that needs the attention of electricians are directed towards their
attentions. The workers are responsible for technical recommendation for the equipment. They
MUSCAT ELECTRICAL COMPANY 10
are also important during servicing since they provide recommendations for the best changes.
For instance, the programmable areas are well addressed through worker’s engagement.
Conclusion
The Muscat Electrical Company forms a very critical part of the Oman electrical market.
It makes it easier for the electrical market to provide extended services for the customers.
Working in this organization is an important experience that I gained. I have always wanted to
provide service for my country and this placement provided a good opportunity. I was able to
encounter different events that would have been impossible if I did not expose myself in this
company. The service provided by the Muscat Electrical Company are critical and the
References
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