Icloud FAQ

Fixing iCloud “Unknown error occurred” & “Mac canʼt connect to iCloud because of a problem” Errors 6/3/2018, 16*35
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Home Mac OS iPhone iPad Tips & Tricks News iOS Troubleshooting
Fixing iCloud “Unknown error

occurred” & “Mac can’t connect to
iCloud because of a problem” Errors
Oct 23, 2016 - 29 Comments
Some Mac users may encounter an error message stating “This Mac can’t connect to
iCloud because of a problem with email@address.com”, which then directs the user to
open the iCloud preferences. Once inside Mac iCloud preference panel, some users may
be able to successfully login to iCloud, but often another error is encountered here which
states “An unknown error occurred” when trying to login to iCloud on the Mac, or
sometimes the iCloud preference panel freezes up and spins endlessly. Once these two
error messages have been encountered, the Mac will typically be stuck in an infinite loop
http://webcache.googleusercontent.com/search?q=cache:bMPTP0tUC…-connect-problem-mac/+&cd=6&hl=en&ct=clnk&gl=hk&client=safari Page 1 of 15
of iCloud login failures with an endless unknown error and the endless “problem” pop-up
message, which prevents all iCloud functionality from working on the Mac including
Messages, FaceTime, Notes, Mail, Contacts, Calendars, and all other iCloud related
abilities.
This set of iCloud unknown errors and

problems is not exactly rare (see 1, 2,
3) and can be notoriously quirky to
resolve, but the steps below should
remedy these type of iCloud login
issues on a Mac if they are seen.
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This is a multi-part series of troubleshooting steps that will resolve most iCloud connection
issues on Mac.
http://webcache.googleusercontent.com/search?q=cache:bMPTP0tU…-connect-problem-mac/+&cd=6&hl=en&ct=clnk&gl=hk&client=safari Page 2 of 15
Check if iCloud is Down or Not

The first thing you should do is check if iCloud is down or not by going to
https://www.apple.com/support/systemstatus/ and confirming that all Apple online
services are available.
If iCloud is down, you will need to wait until it is back up again before being able to resolve
the issue.
Quick side note: if iCloud was down but is now back up, there may be a lingering
connectivity issue due to caching or otherwise, in that case proceed with the steps below
and you can likely resolve the connection difficulty.
Quit All iCloud Apps, Reboot the Mac

Next up is to quit out of every app that is using iCloud, this includes quitting Messages,
quitting FaceTime, Calendar, Notes, Reminders, etc. Be sure to quit the System Preference
app as well. If the apps are stuck or not responding, go ahead and use Force Quit on the
apps to exit them.
Once all of those apps have been quit,

go ahead and restart the Mac as usual
by going to the Apple menu and
choosing “Restart”. If the Mac is frozen
or refusing to reboot, you can do a
forced reboot as well.
Need VPN? When the Mac boots back up again as
Make sure your private online usual, don’t open any iCloud apps yet,
activity stays that way!
instead first go to the iCloud Preference
panel ( Apple menu > System
Preferences > iCloud) and attempt to login to the Apple ID / iCloud account again. At this
point the iCloud login should proceed as usual, in which case using Messages and
FaceTime should work without incident.
Removing iCloud Configuration Files

This is unverified but some users in our comments report it can work to resolve iCloud
connection issues in Mac OS. Be sure you backup your Mac before attempting this
procedure:
1. From the Finder, choose the “Go” menu and select “Go To Folder” and then enter the
following path:
~/Library/Application Support/iCloud/Accounts/
2. Copy the files found in this location to the desktop or elsewhere that can be easily
recovered if desired
3. Remove the files from the ~/Library/Application Support/iCloud/Accounts/ folder so

that it is empty
4. Reboot the Mac
You will likely need to re-login to iCloud when the Mac reboots. You can also log out and
back into iCloud if things are still not functioning correctly to regenerate new Account data
files.
Log out and Back in to iCloud

If you know iCloud is online, you quit all iCloud apps and rebooted, and you are still having
difficulties, you’ll want to log out of iCloud, reboot, and then log back in.
Go to the  Apple menu and open System Preferences, then choose iCloud. Select to
“Sign Out”.
Reboot the Mac as usual.
Once the Mac has booted back up again, return to the iCloud preference panel, and login
to the Apple ID as usual.
That should be enough to fix the iCloud “Unknown error occurred” problem and the pop-
up message stating the Mac can’t connect to iCloud because of a problem with the Apple
ID.
Did this work for you? Do you have another solution? Let us know in the comments.
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29 Comments
» Comments RSS Feed
Bob Gerard says:

October 23, 2016 at 2:17 pm
I have been extremely reluctant to log out of iCloud as you say because when I try to
do so I get the alert: If you sign out of iCloud, you will need to create a separate
password for this Mac.
What? Another password to remember and for no good reason whatsoever? Why will
Apple not let you simply log out and log back in using your Apple ID.
Totally ridiculous.
Reply
Bruce Kennett says:

Totally agree Bob Gerard… in fact I’d rather not use iCloud at all for any of my
computers or devices… how can I get rid of that?
Reply
noe says:
October 24, 2016 at 11:27 am
The only way to get rid of iCloud is to never use iCloud, and then log out of
iCloud. Your Mac will be missing many abilities by doing so. Or you can try
to use Mac OS Snow Leopard which did not have iCloud. Sierra is full of
iCloud so the new versions are reliant on it.
Reply
Shawnie says:
Thank you so much! It worked
Reply
Piero says:
October 25, 2016 at 6:59 am
In my experience was the “two factor authentication” for AppleID access to cause the
problem.
I turned off and everything is back to work perfectly!
Now I log regularly in with user and password.
Reply
Steven Hobbs says:

December 14, 2016 at 11:59 am
This is exactly the difficulty I am experiencing. I have tried all the above several times
without success. I believe the issue is related to our having to changed our primary e-
mail address. The system constantly refers to an e-mail address that has not existed
for a year or more. I have changed every reference to this “bad” address I can find.
But, I am still on this endless loop of can’t connect pop-ups. Pretty much at the point
of having to bring system down to Apple and pay for a fix.
Reply
Katey says:
Katey says:
February 17, 2018 at 1:48 pm
That’s the exact same problem I am having. I have a gmail email now instead of
earthlink. I have changed it everywhere I can think of, but the system on my
MacBook Air always refers to the old earthlink email. Did you ever find out how
to fix that?
Reply
Tim Gorham says:

December 23, 2016 at 2:49 pm
Signed out and rebooted over 20 times, with no joy.

Apple help chat was, as expected, ZERO help.
I can access from iPads, phone, MacBook, but not the iMac.
Reply
Alan Whitfield says:

January 12, 2017 at 2:35 am
Mine does not let me log out
Reply
deffjamz says:
January 12, 2017 at 2:44 pm
biggg problem with sierra and iCloud I’m frozen been rebooting and trying to delete
iCloud all day on MacBook air 13′ with absolutely no luck on anything
Reply
Bruce Weber says:

None of this has worked for me. Running Sierra 10.12.2. Changed iCloud pw when I
dropped 2 factor auth. Now on every boot, I get this “can’t connect” message. Signed
out of iCloud then back in and it duplicated every calendar entry. It all seems like
lousy QA of Sierra and Support has no clue.
Reply
Alan Hank says:

March 8, 2017 at 8:17 pm
This post was a life saver.

I came across this problem when I changed the password of my apple ID. I could no
longer sign in to my icloud account through my computer nor with my iphone.
In the end “Removing iCloud Configuration Files” worked perfectly for me.
I still have no idea on why I wasnt able to sign in nor sign out from my icloud account.
So weird…
Reply
James Fulks says:

September 8, 2017 at 8:07 am
This is the message I am getting if I close iCloud:
“If you turn off iCloud Drive, all documents stored in iCloud will be deleted from this
Mac.
Your documents will still be available on other devices using iCloud.”
Does this mean information in Numbers and Pages will no longer be on my

computer? I am reluctant to do this.
Thanks
Reply
Jule says:
Hi all,
I discovered the same problem yesterday and none of the above tips helped. So this
was my solution:
was my solution:
I checked the console (type “Console” in your dashboard) and cleaned up the logs.
Afterwards I tried to logout of the icloud account (or re-enter the password, it doesn’t
matter). Then I finally saw the problem: the logs said, that the sqlite database in
~/Library/Accounts/Accounts4.sqlite was corrupt!
This error message didn’t help me much with google, but then I took the same files
from my timemachine backup one month ago and replaced them. I restarted the
laptop (it didn’t switch off, hang at a black screen, so I forced it to). After restarting,
the error came once more, but then all mail-accounts, calendar entries, reminders etc.
were back again! I also could re-type my passwort for the icloud account and
everything is working now!
I am so happy, I thought I have to re-install my whole laptop…
Hope that helps someone having the same problems.
Best, Jule
Reply
laura says:
November 17, 2017 at 11:30 am
How do you clean up the logs. When I go into Dashboard, there isn’t a place to
type “console” … it’s just the calculator etc.
Reply
John Xiao says:

Removing files from “~/Library/Application Support/iCloud/Accounts/” solves my

problem. Thanks a lot.
Reply
JazzAzz says:
March 4, 2018 at 1:01 pm
Tried this, they were all in Trash. Did a full shut down, back up. Problem persists.
I tried all that Sign out of ICloud stuff two days in a row, yesterday the second
time, saving (COPYING) all my ICloud stuff to ICloud’s>>GO>>HOME. Appeared
to work yesterday, after several SHUT DOWNS & reboots. But then after being
down all night & rebooting this morning, IT’S BAAAAAAAAAAACK, but I no
longer care, because it is some sort of phony whatever, because I have NO
PROBLEM access ICloud on this MAC or a non MAC machine, either, a FALSE
POSTIVE, some sort of Apple issue, IMO, that they need to resolve with some
sort of update!!
Reply
ILYAS says:
October 16, 2017 at 5:59 am
Hi All,
I was having same issue and i noticed my date and time was not up to date..i set it
and evry thing working fine now.
cheers….. :)
Reply
Greg Berglund says:

none of these worked for me. I can sign in to icloud fine on my iphone and apad and
at icloud.com, but can’t on my mac since upgrading to high Sierra. no access from
my mac to my calendar events, but they show up fine on iphone. I have deleted
icloud plists several times, changed password several times, turned off 2 step
verification, booted in safe mode and tried to sign out and in again, but nothing
works. Apple doesn’t know how to solve it.
Reply
Tom says:
November 7, 2017 at 8:44 pm
Worked. Thanks!
Tom
Reply
Mike says:
November 13, 2017 at 9:54 am
Tried this. Eventually got the msg that it could not log me out.
Since then, I HAVE LOST ALL THE ENTRIES in Calendar!!! All my appointments, etc.
What a f..@! suggestion! A real piece of sh*i*t!
Reply
Ed says:
December 4, 2017 at 7:40 am
Just because a suggestion may work for someone else it doesn’t guarantee that
its going to work for you? Also if you are that concerned about calendar
appointments you should have backed up first.
Reply
Dorrie says:
November 25, 2017 at 4:13 pm
Thank you! This worked for me: logged out of icloud and logged back in. What a
relief!
Reply
Will says:
I tried all of these fixes
What DID work for me was:
1. Making sure I was signed out of iCloud, iTunes store, and App Store.
2. THEN I logged in with a totally separate iCloud ID that I created for temporary use.
3. Then I signed out of iCloud and signed back in with my ORIGINAL, preferred iCloud
ID. Worked like a charm.
Reply
Gnarlodious says:
iCloud has been around for a while, it was first rolled out with OSX 10.7 in 2011. It has
now been 6 years and Apple still hasn’t gotten it right. iCloud has always been a
headache, through every update, and barely worth using. I wish the geniuses at Apple
would erase iCloud and invent a system that actually works.
Reply
Nick Nish says:

“Log out and Back in to iCloud” worked for me! Man, I was struggling with this all day.
Not only was iCloud breaking on me, but all my connected internet accounts (Google,
Facebook, etc.) and all apps that use those APIs were breaking. Fantastical,
Messages, Calendar, Reminders, everything was broken.
Thanks for the article!
Reply
Merf says:
January 22, 2018 at 12:00 pm
Logging out of iCloud and restarting worked for me!
Reply
Travisse says:
Travisse says:
January 27, 2018 at 11:05 am
Bless you this worked!
Reply
Tom says:
March 3, 2018 at 3:25 am
Hi Merf,
Nice to read from you “Bless you this worked!” My question is: I read al couple of
solutions for “This mac cannot connect to iCloud because of a problem with..”
You wrote: “Bless you this worked!” What solution worked for you?
Reply
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Fixing iCloud “Unknown error occurred” & “Mac canʼt connect to iCloud because of a problem” Errors 6/3/2018, 16*35

This is Google's cache of http://osxdaily.com/2016/10/23/fix-icloud-unknown-error-cant-connect-problem-mac/. It is

Full version Text-only version View source

Fixing iCloud “Unknown error

This set of iCloud unknown errors and

“This Mac can’t

Check if iCloud is Down or Not

Quit All iCloud Apps, Reboot the Mac

Once all of those apps have been quit,

Need VPN? When the Mac boots back up again as

Removing iCloud Configuration Files

3. Remove the files from the ~/Library/Application Support/iCloud/Accounts/ folder so

4. Reboot the Mac

Log out and Back in to iCloud

Reboot the Mac as usual.

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Posted by: Paul Horowitz in Mac OS X, Troubleshooting

Bob Gerard says:

Bruce Kennett says:

Thank you so much! It worked

Steven Hobbs says:

Tim Gorham says:

Signed out and rebooted over 20 times, with no joy.

Alan Whitfield says:

Mine does not let me log out

Bruce Weber says:

lousy QA of Sierra and Support has no clue.

Alan Hank says:

This post was a life saver.

James Fulks says:

This is the message I am getting if I close iCloud:

Does this mean information in Numbers and Pages will no longer be on my

John Xiao says:

Removing files from “~/Library/Application Support/iCloud/Accounts/” solves my

Greg Berglund says:

What a f..@! suggestion! A real piece of sh*i*t!

I tried all of these fixes

What DID work for me was:

Nick Nish says:

Thanks for the article!

Logging out of iCloud and restarting worked for me!

Bless you this worked!

Mail (will not be published) (required)

« How to Disable “Reply to iOS 10.1 Update Available with

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What a f..@! suggestion! A real piece of shit!