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ABSTRACT

TITLE: A PHENOMENOLOGICAL STUDY OF COPING STYLES OF LGBT

EXPERIENCING WORKPLACE HARASSMENT

RESEARCHERS: CASTILLO, WINALYNE

DEALAGDON, MA.IRIS

PARDILLA, TRISHIA EMARIE

PINEDA, ANGELICA

CHRISTIAN RANCHE, RPm, LPT, MA* (ADVISER)

RONNIE F. NOCHE, RPm, MA* (CODER)

DEGREE: Bachelor of Science in Industrial Psychology

YEAR: 2017

The main objective of this study is to identify and

describe the coping styles and experience of working Lesbian,

Gay, Bisexual and Transgender (LGBTs) experiencing high levels

of workplace harassment.

The study used an explorative mixed method which used

survey and one-on-one interview to gather data regarding

workplace harassment and coping styles of working LGBTs.

This study made use of Work Harassment Scale by Bjorkquist,

Osterman and Akademi (1992) and a validated semi-structured

interview guide. Since the study utilized both quantitative and

qualitative methods, the use of frequency, percentage and mean


scores were utilizied for the quantitative part while basic

thematic analysis was used for the qualitative part.

The results of the study revealed that there were a total

of 81 working LGBT who participated in the study. Majority of

the respondents ages 14-19, Gay (38.27%), Single (97.53%) and

have an average tenure of 1-3 years (54.32%) in the present work

wherein they encounter workplace harassment. Moreover, the study

also showed that 44.44% of the total respondents rated average

which regards to their workplace harassment and only 3 or 3.70%

of the respondents rated high. In this case, the 3 extreme cases

were interviewed. From a thematic content analysis of the

interviews, it was revealed that there are four main coping

styles among LGBT experiencing high level of workplace

harassment namely: Pakikitungo, Pagpapaigi ng trabaho,

Pagsasawalang bahala at Dalamhati.