RAKESH KUMAR PATRA

E- Mail: rakeshpatra992@gmail.com Mobile: +91-8105516108

Professional Summary An Overview

● Currently working for HDFC Bank project & last worked with Reliance JIO Project with Intense Technologies Ltd.
Earlier worked with BIS on Reliance JIO Project as a Application support eng. and with KNCG on Flipkart project.

● Having 4.4 years of experience in Production environment as an L3/L2 Support/BA/Analyst/Deployments and Release
Management (Delivery).

● Having deep knowledge of O2A (Order to Activation),Deduplication ,Work Flow ,Product Release Management.

● Well versed in root cause analyses of web based applications, JAVA Platforms (Java/J2EE,JBOSS AS, Tomcat),
.Net,Web logic, MS SQL 2005/2008, ORACLE 10G ,Linux/Unix, RQM,RAM.

● A passion for providing excellent customer service, Strong communication, managing, collaboration & team building
skills with proficiency at grasping new technical and functional concepts quickly & utilize the same in a productive
manner.

● Proven ability to transfer knowledge and stay aware of current trends and technical advancements.

Professional Experience:
UniServe 360 HDFC Project (November2017 to Present)
Hdfc is processing pdf with alerts(email) for CASA statements to customer with a process of uniserve 360
automation solution.
This solution of Uniserve 360 is for Sending Alerts to the respective teams on the initiation and completion of
XML , PDF and Mail Sending process, Provision of reports of the different web-application activities along with the
mails status, Search module for PDF and HTML which consists of the Account Statement, Credit Card statement etc.
of the customers based on different inputs. This is further used for downloading the hard copy of the statement and
also can be used to resend the mail to the customer in case if the customer has not received it one the first go.
Designing templates (pdf & HTML) for generation of CASA statements.

Title:HDFC Uniserve 360 Project
Environment : Web Based
Business Domain : Banking
Application Server : Apache Tomcat 8
Technologies : HTML, XML,mssql,unix
Database Used : Oracle 12C
OS Used : Red Hat Enterprise Linux 7
Role : Application support engineer.
Team Size : 10

tracking Tool : RQM Role : Application support engineer. vii. Conduct internal trainings on various products. Daily Meeting on conference call with client for issue/CR. CAF/KYC Validation and service provisioning. Team Size : 40 Role and Responsibilities: xii.On board application provide an effective and efficient way to activate a customer onboarding in specific operator. Delivery of client requirements. This is part of the KYC (Know Your Customer) implementation handled. Incident management iv. viii. ix. xi. case management for data validation. iii. Perform L3 level root cause Analysis reported by L2 team. It is an Enterprise Application which help to manage CAF (customer application form) throughout CAF journey and maintain customer details . SQL Database Used : Oracle 10g OS Used : Red Hat Enterprise Linux 7 Defect. vi. This is high level solution for Order Entry. CAF Entry. Guiding L3 resource as a Tech Lead. PLSQL. and verification. Title: Jio Onboard & 1View Project Environment : Web Based Business Domain : Telecommunication Application Server : Apache Tomcat 8 Technologies : Java/J2EE Technologies. Coordinate with Client/QA/Release to Production teams for fix/CR/Queries/doubt or new requirement. It was also used to meet the real time matching needs during capture of a subscriber information. UniServe Onboard & Deduplication Jio Project (April 2016 to October 2017) Reliance Jio is processing customer onboarding automation solution using Onboard application (O2A) process.Role and Responsibilities: i. Onboard helps automate the entire process of data capture. It is a centralized application to capture RJIO subscriber information. UAT/SIT/Production deployment activities. Order to Activate forms the heart of the customer onboarding journey and comprises of product selection. Team management and coordination. order entry. Deduplication and CAF Approval Process journey. triggering service provisioning and CRM applications. Change management v. VB6. Shell Scripting. Preparing RCA document and provide clarification with solution to client. ETA for solution and tracking. photo capture and customer registration using E- form while processing the subscriber details in concurrence to CRM Provisioning and to enhance the capability of reporting the bulk connections held by a subscriber. . ii. Clustering Language : Java. XML. x. HTML.

Monitoring the daily jobs and trouble shoot the failed jobs iii. Clustering. SPOC of lower environments. . but has its headquarters in Bangalore. E1/E2/Replica/Production deployment activities. Retail Merchandising System Flipkart Project (August 2013 to Mar 2016) Flipkart is an e-commerce company founded in 2007 is registered in Singapore. Shell Scripting. Change management xviii. SRD. Escalate to L3 whenever needed by mails or Tickets x. xix. Karnataka. production support to the retail Title: RETAIL MERCHANDISING SYSTEM Business Domain : Retail Technologies : J2EE Technologies. ETA for solution and tracking. xxiii. xxi. Flipkart has launched its own product range under the name "DigiFlip" with products including tablets. Problem management xvii.and post-implementation support. require data in batches hence IL has been designed to meet the requirements of various applications seeking the data from IL in different formats in batches. xxv. Responsible for providing 24*7 support xi. Responsible for GO monitoring and issue fixing v. xiv. xxvii. etc. SL. HTML. Delivery of client requirements. xiii. Majority of the applications\systems like GO. Time to time team training to enhance productivity. Arrange SWAT call during high priority issues ix. Handling day to day issue related to application and production ii. xxviii. Pre. xxii. Daily Meeting on conference call with client for issue/CR. Resolve the issue which are in our Scope vii. xx. Conduct internal trainings on various products. xxiv. Resolve issues related tickets based on the priority viii. Guiding L3 resource as a Tech Lead.RMS is designed to support the Retail Systems. USBs. xxvi. Responsible for sending Daily and Weekly reports to Vendors Achievements: . and laptop bags etc. Database Used : SQL Server 2005/2008 OS Used : Red Hat Enterprise Linux 5/6 Ticket Tool : Track Point Role : L2 & L1 Team Size : 10 Role and Responsibilities: i. xv. Team management and coordination. XML. Preparing RCA document and provide clarification with solution to client. Recover the error details from SPOOL and log details. The main aim of this model is to provide Smooth oriented services and providing application. in accordance with the Integration Services Principles and Policies and the Enterprise Architecture Integration Patterns. where possible. Incident management xvi. Team attendance roster and leave management. iv. Coordinate with Client/QA/Release to Production teams for fix/CR/Queries/doubt or new requirement.Net. RDS. Raise tickets for critical issues vi. ORMS.

Personal Detail: Date of Birth : 05th June 1992 Marital Status : Single Fathers Name : Rajendra Kumar Patra Language Known : English . I am an extremely proactive. software management from client site as well as offsite and. • Participated in cultural activity at college level. deployment. development business analysis. energetic and confident individual. Academics Background Degree College/School University/Board Year B. save animals. development.J High School Odisha Board 2007 Declaration: My primary area of interest is software support.Tech TITE BPUT 2013 th 12 Subas Science College Odisha Board 2009 th 10 R. testing. out sports. Blogging.M. dancing. singing. Exercise. • Active for social cause’s like blood donation camp. humanity etc . playing chess. • Member of Co-Ordination Event Management in College. Odiya . My strengths are good interpersonal skills and excellent interaction and emphatic skills with clients. Hindi . implementation.Telugu Nationality : Indian Hobbies : Hiking. (Rakesh Kumar Patra) .