RAKESH KUMAR PATRA

E- Mail: rakeshpatra992@gmail.com Mobile: +91-8105516108

Professional Summary An Overview

● Currently working for HDFC Bank project & last worked with Reliance JIO Project with Intense Technologies Ltd.
Earlier worked with BIS on Reliance JIO Project as a Application support eng. and with KNCG on Flipkart project.

● Having 4.4 years of experience in Production environment as an L3/L2 Support/BA/Analyst/Deployments and Release
Management (Delivery).

● Having deep knowledge of O2A (Order to Activation),Deduplication ,Work Flow ,Product Release Management.

● Well versed in root cause analyses of web based applications, JAVA Platforms (Java/J2EE,JBOSS AS, Tomcat),
.Net,Web logic, MS SQL 2005/2008, ORACLE 10G ,Linux/Unix, RQM,RAM.

● A passion for providing excellent customer service, Strong communication, managing, collaboration & team building
skills with proficiency at grasping new technical and functional concepts quickly & utilize the same in a productive
manner.

● Proven ability to transfer knowledge and stay aware of current trends and technical advancements.

Professional Experience:
UniServe 360 HDFC Project (November2017 to Present)
Hdfc is processing pdf with alerts(email) for CASA statements to customer with a process of uniserve 360
automation solution.
This solution of Uniserve 360 is for Sending Alerts to the respective teams on the initiation and completion of
XML , PDF and Mail Sending process, Provision of reports of the different web-application activities along with the
mails status, Search module for PDF and HTML which consists of the Account Statement, Credit Card statement etc.
of the customers based on different inputs. This is further used for downloading the hard copy of the statement and
also can be used to resend the mail to the customer in case if the customer has not received it one the first go.
Designing templates (pdf & HTML) for generation of CASA statements.

Title:HDFC Uniserve 360 Project
Environment : Web Based
Business Domain : Banking
Application Server : Apache Tomcat 8
Technologies : HTML, XML,mssql,unix
Database Used : Oracle 12C
OS Used : Red Hat Enterprise Linux 7
Role : Application support engineer.
Team Size : 10

ix. ii. Daily Meeting on conference call with client for issue/CR. vii. Change management v. UniServe Onboard & Deduplication Jio Project (April 2016 to October 2017) Reliance Jio is processing customer onboarding automation solution using Onboard application (O2A) process. viii. ETA for solution and tracking. xi. CAF/KYC Validation and service provisioning. Guiding L3 resource as a Tech Lead. triggering service provisioning and CRM applications.On board application provide an effective and efficient way to activate a customer onboarding in specific operator. x. iii. Title: Jio Onboard & 1View Project Environment : Web Based Business Domain : Telecommunication Application Server : Apache Tomcat 8 Technologies : Java/J2EE Technologies. SQL Database Used : Oracle 10g OS Used : Red Hat Enterprise Linux 7 Defect. It is a centralized application to capture RJIO subscriber information. Perform L3 level root cause Analysis reported by L2 team. vi. photo capture and customer registration using E- form while processing the subscriber details in concurrence to CRM Provisioning and to enhance the capability of reporting the bulk connections held by a subscriber.tracking Tool : RQM Role : Application support engineer. HTML. . It was also used to meet the real time matching needs during capture of a subscriber information. UAT/SIT/Production deployment activities. Order to Activate forms the heart of the customer onboarding journey and comprises of product selection. order entry. Onboard helps automate the entire process of data capture. Deduplication and CAF Approval Process journey. Clustering Language : Java. Preparing RCA document and provide clarification with solution to client. XML. This is part of the KYC (Know Your Customer) implementation handled. CAF Entry. Shell Scripting. This is high level solution for Order Entry. It is an Enterprise Application which help to manage CAF (customer application form) throughout CAF journey and maintain customer details . VB6.Role and Responsibilities: i. PLSQL. Coordinate with Client/QA/Release to Production teams for fix/CR/Queries/doubt or new requirement. and verification. Delivery of client requirements. Conduct internal trainings on various products. Incident management iv. Team management and coordination. Team Size : 40 Role and Responsibilities: xii. case management for data validation.

xxi. but has its headquarters in Bangalore. Preparing RCA document and provide clarification with solution to client.and post-implementation support. Resolve issues related tickets based on the priority viii. xiii. ETA for solution and tracking. The main aim of this model is to provide Smooth oriented services and providing application. Flipkart has launched its own product range under the name "DigiFlip" with products including tablets. Responsible for providing 24*7 support xi. Change management xviii. SPOC of lower environments. Arrange SWAT call during high priority issues ix. SL. xxvii. . HTML. xxvi.Net. Retail Merchandising System Flipkart Project (August 2013 to Mar 2016) Flipkart is an e-commerce company founded in 2007 is registered in Singapore. xxviii. xxiii. Pre. Guiding L3 resource as a Tech Lead. Team management and coordination. Coordinate with Client/QA/Release to Production teams for fix/CR/Queries/doubt or new requirement. Team attendance roster and leave management. Incident management xvi. Shell Scripting. xv. Karnataka. ORMS. production support to the retail Title: RETAIL MERCHANDISING SYSTEM Business Domain : Retail Technologies : J2EE Technologies. Monitoring the daily jobs and trouble shoot the failed jobs iii. XML. etc. xiv. iv. Raise tickets for critical issues vi. Daily Meeting on conference call with client for issue/CR. Time to time team training to enhance productivity. Resolve the issue which are in our Scope vii. Escalate to L3 whenever needed by mails or Tickets x. xxv. Delivery of client requirements. Clustering. xix. and laptop bags etc. where possible. Problem management xvii. xxii. xx. E1/E2/Replica/Production deployment activities.RMS is designed to support the Retail Systems. Responsible for GO monitoring and issue fixing v. Conduct internal trainings on various products. USBs. Handling day to day issue related to application and production ii. xxiv. Majority of the applications\systems like GO. in accordance with the Integration Services Principles and Policies and the Enterprise Architecture Integration Patterns. SRD. RDS. Database Used : SQL Server 2005/2008 OS Used : Red Hat Enterprise Linux 5/6 Ticket Tool : Track Point Role : L2 & L1 Team Size : 10 Role and Responsibilities: i. Responsible for sending Daily and Weekly reports to Vendors Achievements: . Recover the error details from SPOOL and log details. require data in batches hence IL has been designed to meet the requirements of various applications seeking the data from IL in different formats in batches.

dancing. software management from client site as well as offsite and. humanity etc . testing.Telugu Nationality : Indian Hobbies : Hiking.Tech TITE BPUT 2013 th 12 Subas Science College Odisha Board 2009 th 10 R. • Active for social cause’s like blood donation camp. • Member of Co-Ordination Event Management in College. out sports. (Rakesh Kumar Patra) . Blogging. I am an extremely proactive. implementation. Personal Detail: Date of Birth : 05th June 1992 Marital Status : Single Fathers Name : Rajendra Kumar Patra Language Known : English . development business analysis.M. Academics Background Degree College/School University/Board Year B. • Participated in cultural activity at college level. save animals.J High School Odisha Board 2007 Declaration: My primary area of interest is software support. energetic and confident individual. My strengths are good interpersonal skills and excellent interaction and emphatic skills with clients. Hindi . singing. development. Exercise. deployment. playing chess. Odiya .