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RAKESH KUMAR PATRA

E- Mail: rakeshpatra992@gmail.com Mobile: +91-8105516108

Professional Summary An Overview

● Currently working for HDFC Bank project & last worked with Reliance JIO Project with Intense Technologies Ltd.
Earlier worked with BIS on Reliance JIO Project as a Application support eng. and with KNCG on Flipkart project.

● Having 4.4 years of experience in Production environment as an L3/L2 Support/BA/Analyst/Deployments and Release
Management (Delivery).

● Having deep knowledge of O2A (Order to Activation),Deduplication ,Work Flow ,Product Release Management.

● Well versed in root cause analyses of web based applications, JAVA Platforms (Java/J2EE,JBOSS AS, Tomcat),
.Net,Web logic, MS SQL 2005/2008, ORACLE 10G ,Linux/Unix, RQM,RAM.

● A passion for providing excellent customer service, Strong communication, managing, collaboration & team building
skills with proficiency at grasping new technical and functional concepts quickly & utilize the same in a productive
manner.

● Proven ability to transfer knowledge and stay aware of current trends and technical advancements.

Professional Experience:
UniServe 360 HDFC Project (November2017 to Present)
Hdfc is processing pdf with alerts(email) for CASA statements to customer with a process of uniserve 360
automation solution.
This solution of Uniserve 360 is for Sending Alerts to the respective teams on the initiation and completion of
XML , PDF and Mail Sending process, Provision of reports of the different web-application activities along with the
mails status, Search module for PDF and HTML which consists of the Account Statement, Credit Card statement etc.
of the customers based on different inputs. This is further used for downloading the hard copy of the statement and
also can be used to resend the mail to the customer in case if the customer has not received it one the first go.
Designing templates (pdf & HTML) for generation of CASA statements.

Title:HDFC Uniserve 360 Project
Environment : Web Based
Business Domain : Banking
Application Server : Apache Tomcat 8
Technologies : HTML, XML,mssql,unix
Database Used : Oracle 12C
OS Used : Red Hat Enterprise Linux 7
Role : Application support engineer.
Team Size : 10

SQL Database Used : Oracle 10g OS Used : Red Hat Enterprise Linux 7 Defect. Onboard helps automate the entire process of data capture. Guiding L3 resource as a Tech Lead. Coordinate with Client/QA/Release to Production teams for fix/CR/Queries/doubt or new requirement. viii.Role and Responsibilities: i.On board application provide an effective and efficient way to activate a customer onboarding in specific operator. VB6. UniServe Onboard & Deduplication Jio Project (April 2016 to October 2017) Reliance Jio is processing customer onboarding automation solution using Onboard application (O2A) process. and verification. case management for data validation. XML. Team Size : 40 Role and Responsibilities: xii. Incident management iv. Title: Jio Onboard & 1View Project Environment : Web Based Business Domain : Telecommunication Application Server : Apache Tomcat 8 Technologies : Java/J2EE Technologies. Conduct internal trainings on various products. Daily Meeting on conference call with client for issue/CR. Delivery of client requirements. This is part of the KYC (Know Your Customer) implementation handled. vi. Perform L3 level root cause Analysis reported by L2 team. It is an Enterprise Application which help to manage CAF (customer application form) throughout CAF journey and maintain customer details . x. HTML. iii. triggering service provisioning and CRM applications. CAF/KYC Validation and service provisioning. ix. It was also used to meet the real time matching needs during capture of a subscriber information. UAT/SIT/Production deployment activities.tracking Tool : RQM Role : Application support engineer. . It is a centralized application to capture RJIO subscriber information. order entry. xi. This is high level solution for Order Entry. Deduplication and CAF Approval Process journey. Change management v. CAF Entry. Preparing RCA document and provide clarification with solution to client. ii. Shell Scripting. ETA for solution and tracking. PLSQL. Clustering Language : Java. vii. Team management and coordination. Order to Activate forms the heart of the customer onboarding journey and comprises of product selection. photo capture and customer registration using E- form while processing the subscriber details in concurrence to CRM Provisioning and to enhance the capability of reporting the bulk connections held by a subscriber.

Preparing RCA document and provide clarification with solution to client. ORMS. xxvii. SL. Flipkart has launched its own product range under the name "DigiFlip" with products including tablets. xxiii. in accordance with the Integration Services Principles and Policies and the Enterprise Architecture Integration Patterns. Escalate to L3 whenever needed by mails or Tickets x. require data in batches hence IL has been designed to meet the requirements of various applications seeking the data from IL in different formats in batches. Responsible for GO monitoring and issue fixing v.Net. xix. Raise tickets for critical issues vi. The main aim of this model is to provide Smooth oriented services and providing application. Coordinate with Client/QA/Release to Production teams for fix/CR/Queries/doubt or new requirement. RDS. Shell Scripting. Team attendance roster and leave management. Monitoring the daily jobs and trouble shoot the failed jobs iii. . Resolve the issue which are in our Scope vii. xx. USBs. xxiv. ETA for solution and tracking. Daily Meeting on conference call with client for issue/CR. production support to the retail Title: RETAIL MERCHANDISING SYSTEM Business Domain : Retail Technologies : J2EE Technologies. Recover the error details from SPOOL and log details. HTML. SPOC of lower environments. where possible. SRD. Responsible for providing 24*7 support xi. xxviii. Arrange SWAT call during high priority issues ix. xiv. Karnataka. Majority of the applications\systems like GO. xxi. Database Used : SQL Server 2005/2008 OS Used : Red Hat Enterprise Linux 5/6 Ticket Tool : Track Point Role : L2 & L1 Team Size : 10 Role and Responsibilities: i. Team management and coordination. xv. Responsible for sending Daily and Weekly reports to Vendors Achievements: . Clustering. Pre. XML. etc.RMS is designed to support the Retail Systems. Change management xviii. Time to time team training to enhance productivity. Retail Merchandising System Flipkart Project (August 2013 to Mar 2016) Flipkart is an e-commerce company founded in 2007 is registered in Singapore. xxvi. xiii. Guiding L3 resource as a Tech Lead. iv. Problem management xvii. Handling day to day issue related to application and production ii. Delivery of client requirements. but has its headquarters in Bangalore. Resolve issues related tickets based on the priority viii.and post-implementation support. xxv. xxii. E1/E2/Replica/Production deployment activities. Conduct internal trainings on various products. Incident management xvi. and laptop bags etc.

Tech TITE BPUT 2013 th 12 Subas Science College Odisha Board 2009 th 10 R. development. Personal Detail: Date of Birth : 05th June 1992 Marital Status : Single Fathers Name : Rajendra Kumar Patra Language Known : English . out sports. (Rakesh Kumar Patra) . Blogging. Hindi . • Participated in cultural activity at college level. humanity etc . • Active for social cause’s like blood donation camp. playing chess. energetic and confident individual.Telugu Nationality : Indian Hobbies : Hiking. development business analysis. testing. save animals. My strengths are good interpersonal skills and excellent interaction and emphatic skills with clients. Exercise. Odiya .M. dancing. singing. Academics Background Degree College/School University/Board Year B. implementation. • Member of Co-Ordination Event Management in College. I am an extremely proactive. deployment.J High School Odisha Board 2007 Declaration: My primary area of interest is software support. software management from client site as well as offsite and.