Summer Internship report

Topic of Research :
Employee Satisfaction
Conducted At:
Falcon Pumps Pvt. Ltd.
Submitted To:
Gujarat Technological University.

Academic Year:
2009-2011
2nd Sem M.B.A.:
C.K.Shah Vijapurwala Institute of Management

Prepared By:
DIMPAL R. RAMOLIYA

1
 Declaration

I, Dimpal Ravjibhai Ramoliya, hereby declare that the project work entitled
“EMPLOYEE SATISFACTION” is a result of my own work and my indebtness to
other work/publication, if any, have been duly acknowledge.

Place: VADODARA Signature:

Date: (Dimpal R. Ramoliya)

2
 Preface
One aspect of MBA Programme is to make students aware
regarding the difference between the theoretical knowledge and its practical
application in administration on different department.

As student of management, it is a pleasure to undergo the

practical training . For „Summer Internship Project‟ of 6 to 8 weeks after
completing MBA-п semester made compulsory by GTU to take depth knowledge
of particular department I decided to join one of the best pvt. ltd. „FALCON
PUMPS PVT LTD.‟ It was enriching experience for me.

I have learnt lots from my training which enhance knowledge. The

report contains the information about overview of company which main contains
research of „Employee Satisfaction‟ of the organization.

3
 Acknowledgement

I am DIMPAL RAVJIBHAI RAMOLIYA student of 3rd semester at C.K.

Shah Vijapurwala Institute Of Management. This training give me necessary
knowledge and encouragement.

First of all I would like to thank “FALCON PUMPS PVT.LTD.” for giving
me the permission and make such a nice report.

I am also thankful to HR Manager Komal Oza who has given me all the
information about their organization. I am also thankful to all the staff members
and head of all department for their kind co-operation and support to provide
necessary information.

I would like to thank honorable project guide Dr. Rajesh Khajuriya &
faculties of the institute for necessary guidance.

4
 Executive Summery

People are the most important and valuable resource every

organization has in the form of its employees. People enter into organization with
certain characteristics but so many times certain factor like poor management, poor
working condition, nature of job, location of firm influence their behavior at work
place. The reason for my interest in satisfaction studies because it is a key drive to
corporate success if controllable. The cost of dissatisfaction to business, usually
expressed in terms of lost productivity. So, we can say balance satisfaction is one
of the important areas that directly contribute to wards productivity & efficient
running of an organization. This study also helps to discover the causes of
absenteeism which ultimately helps the organization in achieving their goal
quickly so it is an indicator to the organization.
As i started working on the “ Employee Satisfaction”, it appears
me quite simple but after going depth I understand its significance. For this
problem I prepared myself to face manpower of manufacturing unit. Its not an easy
task to recognized that employees are replying same as they are feeling in
organization. All the questions were prepared as employees didn‟t hesitate to give
answer about their working place.
All the data collected from employees & workers for the facilities
provided by management & also the payment structure got interpret. The analysis
gives the result of most of the employees are satisfied with the management
activities. As a research part there some expectations came into picture of
employees which can help management to take further decisions to improve
productivity by more employee satisfaction.

5
 Index

Sr.no Particular Pg.no.

1. Industry Overview 7
2. Company Overview 9
3. Human Resource Department 29
4. Objective of the Research 35
5. Research Methodology 40
6. Data Analysis & Interpretation 45
7. Findings 57
8. Suggestions 59
9. Conclusion 61
10. Bibliography 63
11. Annexure 64

6
Industry Overview

7
 Industry overview
Originally used in ITALY, submersible wastewater pumps first
were seen in the United States in the mid-1950

The submersible wastewater pump & Motors became popular in

the early 1960‟s, when a guide-rail system was developed to lift the pump
out of the pit for repair. This ended the dirty and sometimes dangerous task
of sending people into the sewage or wet pit. Growth of the submersible for
wastewater pumping since has been dramatic, as an increasing number of
specifics and users learned of its advantages. Two classes of submersibles
exist. The smaller units, commonly called sewage ejectors, are used in
home and light commercial applications; they normally handle up to 2-inch
spherical solids and range from 1.3hp to 2 hp.

The pump is efficient quite in operation, safe to install and

performs long and reliably, the submersible wastewater pump is used
primarily for wet-pit sewage lift stations and for industrial sump or process
effluent applications. A common use for small pumps is to move effluent
from tank to disposal in septic tank systems.

Large and small units are used in a variety of ways in the home.
Farm motel, school, marine, commercial building, industrial plant and
municipal sewage and storm water systems. Submersible pumps have been
proven over the last half of a century, disproving those skeptics who
originally questioned how an electric motor-powered pump could run
under water. Originally developed in ITALY, millions now are used daily
throughout the world to pump clear, raw water and waste water.

8
Company Profile

9
 COMPANY OVERVIEW

Name Of The Company : FALCON SUBMERSIBLE PVT.LTD

Registered office : Survey No. 39/4,bh. Hotel Krishna Park,

Gondal road,NH-8b,Vavdi industrial area,

Rajkot-360004.(Gujarat) India.

Bankers : Bank of Baroda,

HDFC

Board of Directors : Mr. Dhirajlal I. Suvagiya

Mr. Kamalnayan R. Sojitra

Auditors : RPCN Co.

Contact no. : 91-281-2370801/2/3/4

Fax no. : 91-281-2374422

Email : info@falconsubersible.com

Web Site : www.falconsubmersible.com

Year of Establishment : 28th October,1994

Nature of Business : Manufacturing Unit

Company Structure : Private Limited company

Product Profile : Submersible,Openwell,Monoblock &

Self Priming Pumps

10
 Background & Inception of the company

Falcon established in 28th October 1994 in the name of „Falcon

Engineering‟. Now they are running name “Falcon Submersible pvt. Ltd.”
Today Falcon is one of the best in the Indian pump industry as far as the
quality, design & performance in concerned. The main objective of our R&D
department is to develop energy efficient technology and design so that so that they
save huge quantity of valuable electrical energy of our nation.
V6 and newly launched V8 submersible pumps is the result of R&D effort.
We take pride to say that we are the first to get 50 feet per stage in V6 submersible
pump, and the efficiency of they product is more than IS: 8034 standards, which is
the results of self involvement and deep interest in design and development in
pump technology of Mr. Dhirajlal Suvagia for this achievement and he had
received in 26th July 2004 new Delhi “UDYOG BHARATI AWARD” & also
received “UDYOG RATTAN AWARD” of excellent in productivity, quality,
innovation & management presented by Dr. Dhishma Narain Singh (Honorable
former governor of Tamil nadu & assam) and also falcon submersible was
accredited with ISO.

11
 Vision of the company

To be the most cost effective manufacturer and

distributors of submersibles on the west coast of India. Falcon will concentrate on
the development of quality products for the agriculture & domestic applications.
Falcon will promote in-house quality awareness through training programs and
workshops.

Mission of the company

 It is their endower to achieve and maintain excellence and leadership in
whatever field they are in both with in India and internationally.
 They shall achieve through maintaining product and services that match
world class quality and standards.
 Their national and international products are available at affordable prices.
 They also ensure that our product have highest standards of performance as
qualitative and qualitative level.
 To achieve EOQ i.e. 100% export.

12
 Quality policy
The beauty of product that delivers outstanding quality and great
performance. The bowl impeller set is designed hydraulically to match with each
other for the specific flow, head and load so as to achieve the maximum output.
We have highly-qualified professionals who keep a tab on the manufacturing
process and does not allow any discrepancies in the product. Each Falcon Pump set
is passed through stringent inspection and testing before it reaches to the valued
customer. Quality features maintained by company are as blow.

 Falcon pump is made from SS Body with hydraulic efficient design compare
to conventional pump.
 Extra output by 30% to 40% compare to old designed C.I. Pumps.
 35% savings of electricity compare to conventional C.I. Pumps.
 Uniform output for many years without any kind of failure.
 Very long life even in salty and sandy water.
 Gives 16 hours output from the 8 hours availability of electricity.
 Falcon pump sets run at very low voltage.
 25% diesel saving in case of Genset/ alternator

13
Product Profile

V-8 SUBMERSIBLE PUMP SET

 100% reliability in your agriculture

irrigation
 HP Range : 7.5 – 60
 Head Range : 12 – 325
 Maximum Discharge : 850 – 1750 LPM
 Dia. : 128mm OD 

V-6 SUBMERSIBLE PUMP SET

 HP Range : 3 – 25
 Head Range : 25 – 400
 Maximum Discharge : 550 – 1300 LPM
 Dia. : 142mm OD 

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V-6 SLIM SUBMERSIBLE PUMP SET

 HP Range : 3 – 25
 Head Range : 25 – 400
 Maximum Discharge : 550 – 1300
LPM
 Dia. : 125mm OD 

V-4 SUBMERSIBLE PUMP SET

 4” pumps for 100% reliability in your

Bore.
 HP Range : 0.5 – 1.25
 Head Range : 20 – 122
 Maximum Discharge : 20 – 55 LPM
 Dia. : 96mm OD 

15
V-3 SPECIAL SUBMERSIBLE PUMP SET

 3” pumps for 100% reliability in your

bore.
 HP Range : 0.5 – 1.0
 Head Range : 20 – 60
 Maximum Discharge : 35 – 50 LPM
 Dia. : 73mm OD 

OPEN WELL VERTICAL PUMP SET

 Multipurpose rugged & efficient

Well pumps from Falcon Submersible.
 HP Range : 0.5 – 10
 Head Range : 30 – 50
 Maximum Discharge : 300 – 1500 LPM

16
OPEN WELL HORIZONTAL PUMP
SET

 Multipurpose rugged &

Efficient well pumps.

17
Area Of Operation

18
 Competitors Information

There are so many companies in the present era, which are

manufacturer of the submersible pumps. In today‟s globalize world the
competition is each and every place. So it is must to make the perfect strategy
against it so that the firm or the organization can get the top position.” Competition
inspires the person to work harder and harder. The intensity of competition in an
industry is neither a co incident nor a bad luck rather competition in an industry is
rooted in its underlined economic structure and goes where beyond the behavior of
current competitors. Competition provides the customers very good product with
reliable price.

A goal of competitive strategy all business utility in an industry is to find a

position in the industry where company can best defend itself against competitive
forces can influence them in its favor. These forces are potential entrants, buyers,
substitutes, suppliers & rivalry among existing firms.

In brief we can say that it is very hard to sustain in the competition. But it
will bring the new innovation in the product, new management theories, updating
in the marketing strategy, customer satisfaction, and leading position in the current
market situation.

19
“Falcon submersibles pvt. Ltd...” have many competitors such as,

 Aroma high-tech ltd

 Texmo industry

 Ring-man pvt. Ltd.

 Lubi pumps Ltd.

 CRI pumps Ltd.

 Varuna pumps Ltd.

 Triloskar pumps Ltd.

 Oswal pumps Ltd.

 Water man pumps Ltd.

 Shakti pumps Ltd.

 Bhagwati Engineering.

 Dhananjay electric engineering.

 Field king pumps Ltd.

 Kiwi pumps Ltd.

 Well pumps Ltd.

 Kishor pumps Ltd.

20
 Infrastructural Facility

Falcon pumps Pvt. Ltd. is highly competent in its infrastructural

set up in 75000 sq. ft. area. It possess machineries & equipment that are not only in
tune with the present generation technology but are also designed in the manner
that their fittings can be changed as per technological advancements end
customized requirements.
Thus, this infrastructural components not only lower the cost of
production, which in turn helps its products to be priced competitively, but also
prepared them for demanding future situation and prospects. Company has state-of
the art manufacturing unit that bring world class products. The company also
trained its professionals from time to time that they can get the best products.
Total infrastructure is of….
 Corporate Office - 12000 sq. feet
 Production Plant - 50000 sq. feet
 R & D Division - 12000 sq. feet
 Service Station - 5000 sq. feet
 Conference hall & - 6000 sq. feet
Guest Room
 Mechanical Lab - 1500 sq. feet

21
 Achievement, Awards

Falcon Pumps has gained many awards for its continuous innovation
in its design & technology. Since inception(1994).

 Falcon has introduced 1st time in market 90 ft. of v-8 pump & 50 ft. of v-6 pump
take a position of newly inventor in submersible industry.

 Falcon had received “UDYOG BHARATI AWARD” for excellent in productivity

& innovation as on July 26, 2004.
 It had also received “UDYOG RATAN AWARD” For quality & management by
Dr. Bhishma Narayan Singh (Honorable former governor of Tamilnadu & Assam).
 Company has also accredited by ISO

22
Organization Structure

23
Growth of the Company

24
 Future Plans

As we race towards 21st century with new hopes and new expectations. It is
imperative that we appreciate the world around us is changing rapidly throwing
Open great challenges and innumerable opportunities. Driven by the Information
Technology, we are witnessing phenomenal changes in the world of channel of
distribution in the market.

To provide the customer with best facility and the best after sales service is
the main aim of the falcon group. To bring out the latest innovation in the product
with the high performance with the long product life is the future plan of the falcon
group.

Falcon submersible has ambitious programs for the future. In addition to

increase the production capacity. Falcon is engaged to keep a pace with changing
environment. Falcon is going to introduce various types of high technical pumps.
According to the market demand & future falcon also wants to increase its
production capacity regarding future requirement and local as well as national &
international demand should be satisfied.

The future plan of Falcon is not only aim of any company growth and
expenditure is also required for it each and every company have it's own future
plan this makes a company to increase it's status in market..

25
 SWOT Analysis
Swot analysis refers to the process of knowing strength and weakness internally
and opportunities and threads externally.

Swot analysis is useful for framing strategies and tactics. This is more
crucial aspect for all companies to draw out their stronger area as well as its
weaker area and to match it with opportunities and threats which exist outside.

STRENGTH:

 Falcon Submersible has a good market in Rural Market.

 Technically qualified and experienced professionals‟‟ team.
 Focus and investment in equipment, manpower and time for R & D and design.
 Intensive monitoring and control on manufacturing and testing process.
 Continuous skill enhancement and improvement through training of the manpower
associated.
 100% on time delivery and high standards of service.
 Ethical and fair in their dealing with one and all.
 Falcon provides value for money
 It is the inventor of 90 ft. per stage in v-8pump, 50 ft. per stage in v-6 pump.
 It has fewer prices in comparison to other companies.
 It produces quality products, it has good name in the market.
 Falcon‟s employees are very much loyal in nature.
 Falcon is situated near National Highway 8-B place.

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 OPPORTUNITIES

 It has good opportunity for Exports.

 Falcon may produce spare-parts of the product.
 It has very much good support of Government because of noble cause done by
Falcon.
 Falcon is able to install SAP or MRP systems in the plant.
 Falcon is able to make its product more effective and efficient and energy saving.
 The company has many new items to come in the market which are in work in
progress.
 It has good production output daily.
 Falcon is able to establish another plant for more production, to fulfill the demand
of customers.

WEAKNESS:

 They give less salary in comparison to other same producing companies.

 Many area of the Gujarat are not more aware about the Falcon‟s products.
 They don‟t update their records weekly.
 They also don‟t have good website, so that anybody can get healthy information
about the company.

27
 THREATS:

 Technological factor is again threat to the company as it has the best & costliest
technology installed in their plant.
 Threat in the global market is always there due to global competition.

It is very important to know about SWOT (strength, weakness, opportunity, and

threat) analysis for the any company, to sustain in the market. Above points
should be know company competitors and company also. Then after company
taken decision about strategy. So, swat analysis is important for company.

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Human Resource
Department

29
 Introduction
“The policies and practices involved in carrying out the
“people” or human resource aspects of a management position, including
recruiting, screening, training, rewarding, and appraising”.
- Gary Dessler

Falcon has Separate Human Resource Department.

Company believes that Any Organization‟s existence is not possible without
Employees/Workers. So Company gives more important to Human Resource
Management & company‟s personal is one of the efficient one.

During my training at Falcon I found that there is an Ideal

Manpower Management & all employees and workers are satisfied with the
company. In short, Human Resource Management is the process of binding people
& Organization together so that objectives of each are accomplished.

Human Resource department is such a department that

includes many functions like………………..
Procurement of the employees
Job analysis
Selection
Promotion
Performance appraisal
Training & Development
Career development
Compensation

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 HR Functions
Timing System

Working Hours 10 hours

Shift 2 shifts
Workers Time 8:30 a.m. to 1:00 p.m. & 2:00 p.m. to
7:00 p.m.
Brake Time 1:00 p.m. to 2:00p.m.
Staff Time 9:00 a.m. to 1:00 p.m. & 2:00 p.m. to
7:00 p.m.

Recruitment
For recruitment people Company maintains the records of a
candidate which are already apply for the job in the past & when the end arises,
they directly contact the qualified candidate. Company also gets helps from its
internal sources like employee reference etc…

Selection
Falcon has adopted the various methods of selecting the essential
workers in the organization. One of those methods is to call the candidates for
personal interview to know his basic knowledge, attitudes regarding the job and
some other basic testing. For that, company has a selection committee to select a
suitable candidate for the job.
Selection for the managerial level post, it‟s based on educational
qualification as well as practical knowledge & skill. For workers, it‟s based on
experience & seniority.

31
 Induction

Company also has Induction Program to promote new comers. In

unit the candidate is given information on which he has to work & perform his
duty. Company has give information to employee about
 Company‟s Organization Structure
 Brief History & Operations of the Company
 Product & Services of the Company
 Rules & Regulations and Daily work Routine
 Working Method & Discipline of the Unit
 Training & Promotion Policy
 Benefits & Services to Employees

Training & Development

 Training means “Any process by which the aptitude, skill, ability of a person to
perform a specific job can increase.”
 “Training is the act of increasing knowledge & Skills of Employees for doing a
particular job.” Flippo
 Training is process where by people learn a skills knowledge attitude & behavior
needed or order to perform their job effectively.

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Wage and Salary

In the company, wages & salary are determined based on job analysis
and as per government rules and regulations. Company also considers market
prevailing wage rate and inflation rate. As per my consideration, all the employs
as well as workers are satisfied with company.

Grievance Management
Fortunately in Falcon there is not found any type of causes.
Company‟s employees are very satisfied with company. There are very rare cases
of rising conflicts because of well management and educated staff. However, If
problem arise then H.R. Manager solve the problem.

Problem solve in three steps.

1. Warning letter given to person, however not improve behavior then

2. Give Memo and last if not improve then

3. Resignation.

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 Performance Appraisal

Falcon do employees evaluation after gape of specific time for that

they are prepare some performance appraisal form & on the basis of that form that
come to conclude of employees and workers. This Performance Appraisal Report
is prepared by HR Manager. They are filled-up two types of forms. First one is
Appraisal Report and second is Personal Report.
After evaluating all the form, they are given criteria to particular
employees and workers. They are gives Grading like Outstanding, Very Good,
Good, Average and Below Average etc…

Promotion Policy

In Falcon promotion has given to the employee on the basis of following points.
 Better performance.
 Capability of taking responsibility of work.
 Right Person at Right Place.

Company gives Promotion based on Performance of person in an Organization

rather than Seniority.

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Objective Of The
Research

35
 Research
We all know that “CUSTOMER IS THE KING OF THE MARKET”

But it will not wrong if I said “To serve your customers serve your
Employees”. And in any manufacturing unit every workers can be considered key
person of the organization.

Employee satisfaction is a measure of how happy are with their job

and working environment. Keeping morale high among employee can be of
tremendous benefit to any company, as happy employees will be more likely to
produce more, take fewer days off, and stay loyal to the company. These are many
factors improving or maintain high employee satisfaction, which wise employer
would do well to implement.

To measure satisfaction, many companies will have mandatory

surveys or face-to-face meetings with employees to gain information. Both of these
tactics have pros and con and should be chosen carefully. Surveys are often
anonymous, allowing employees more freedom to be honest without fear of
repercussion. Interviews with company management can feel intimidating, but if
done correctly can let the worker know that their vice has been heard ad their
concerns addressed by those in charge. Surveys and meetings can truly get to the
center of the data surrounding employee satisfaction, and can be great tool to
identify specific problems leading to lowered morale.

Many experts believe that one of the best way to maintain employee
satisfaction is to make employee feel like part f family or team. Holding office

36
events, such as parties or group outings, can help build close bond among
employees. Many companies also participate in team building retreats that are
design to have found success.

Of course, few employees will not experience a boost in morale after

receiving more money. Raises and bonuses can seriously affect employee
satisfaction, and should be given when possible. Yet money cannot solve all
morale issues, and if an organization with widespread problems for employees
cannot improve their overall environment, a bonus may be quickly forgotten as the
daily stress of an unpleasant job continues to mount.

If possible, provides amenities to your employees to improve morals.

Make certain they have a comfortable, clean break room with basic necessities
such as running water. Keep facilities such as bathrooms clean & stocked with
supplies. While an air of professionalism is necessary for most business, allowing
employees to keep family photos or small trinkets on their desk can make them
feel more comfortable & nested at their workplace. Basic consideration like these
can improve employee satisfaction, as employees will feel well cared for by their
employers.

The backbone of employee satisfaction is respect for employee & the

job they perform. In every interaction with management, employees should be
treated with courtesy & interest. An easy avenue for employee to discuss problems
with upper management should be maintained & carefully monitored. Even if
management cannot meet all the demands of employees, showing employees that
they are being heard & putting honest dedication into compromising will often
help to improve morale.
37
 Research Objective

My objective of research regarding company sectors is to know the level

of employees‟ satisfaction & quality of work life & give some suggestions to
improve the satisfaction level.

Employee satisfaction surveys help employers measure & understand

their employees‟ attitude, opinions, motivation, & satisfaction. Employee
satisfaction is the terminology used to describe Whether employees are happy &
contented & fulfilling their desires & needs at work. Employee satisfaction is often
measured by anonymous survey administered periodically that gauge employee
satisfaction in areas as management & teamwork.

38
 Research Problem

At the very outset of the researcher must single out the problem he
wants to study, i.e. he must decided the general area of interest or aspect of a
subject matter that he would like to inquire into. A research problem, in general,
refers to some difficulty which a researcher experiences in the context of either a
theoretical or particle situation & wants to obtain a solution for the same. Thus an
individual or a group of persons can be said t have a problem which can be
technically described as a research problem.

Research Problem of my Report

Employee satisfaction among Company employee.

Limitations of the study

I. As it is a perpetual research study the responses may be biased & would differ
from person to person.
II. Diversity among the selected sample in term of location, experience & age
difference would affected the responses as well as the outcome.
III. Respondents may be not easily available which would make research a time
consuming activity .
IV. Possibility of ambiguous or omission of replies.
V. Conclusion derived by one-self(Decision maker).

39
Research Methodology

40
 Research Methodology

Research in common parlance refers to a search for knowledge. One

can also define research as a scientific search for a specific topic. In fact, research
an art of scientific investigation. Dictionary meaning of research is “A careful
investigation or inquiry especially through search for new facts in any branch of
knowledge”.

“All progress is born of inquiry. A doubt is often better than over

confidence. For it leads to inquiry, and inquiry leads to investigation.” Increased
amounts of research make progress possible. Research includes scientific and
inductive thinking and it promotes the development of logical habits of thinking
and organization.

Thus, research is the fountain of knowledge for the sake of knowledge

and an important source of providing guidelines for solving different business,
governmental, and social problem. It is a sort of formal training which enables one
to understand the new development in one‟s field in better way.

41
 Research Design

The formidable problem that follows the task of defining the research
problem is the preparation for the design of project, popularly known as the
“research design”. Decision regarding what, where, how much, by what mean
concerning an inquiry or a research study constitute the research design. “A
research design is the conceptual structure within which research is conducted; it
considers the blueprint for the collection, measurement & analysis of data”. As
such the design includes the outline of what the researcher will do from the
hypothesis & its operational implications the final analysis of data.

Research Design of my Report

a. Study about :

The study is about the employee satisfaction among the employees.

b. The study being made :

The stability & satisfaction of the employee are very essential for any
company, because employee are the most important assets of the company;
they need to be retained for longer tome period. They will be stable if they
are satisfied.

42
c. Type of data required :

There are two types of required for any research: Primary & Secondary. In
my survey, primary data will be required.

d. Source of data :

Primary data: it is available through questionnaire & interview method

e. Sampling :

Sampling Unit: Employees

Sampling Method: Stratified Random Sampling
Size : 50 out of total employees

f. Tool used for Data Collection :

Through questionnaire & interview method.

43
 Data Collection

In dealing with any real life problem it is often found that data at
hand are inadequate, and hence, it becomes necessary to collect data that are
appropriate. There are several ways of collecting the appropriate data which differ
considerably in context of money costs, time & other resources at the disposal of
the researcher.
Primary data can be collected by surveys. In case of a survey, data
can be collected by any one or more of the following ways:
1) By observation.
2) Through personal interview.
3) Through telephone interview.
4) By questionnaire.
5) Through schedules.

44
Data Analysis &
Interpretation

45
 Data Analysis

After the data have been collected, the researcher turns to the
task of analyzing them. The analysis requires a number of closely related
operations such as establishment of categories, the application of this categories to
raw data through coding, tabulation & then drawing statistical inferences.
Researcher has to classify the raw data into some purposeful end useful categories.
Researcher can analyze the collected data with the help of various statistical
measures.

46
 Analysis of Questions
Q. : No. of family members.
Objective : To know the size of family of the employees.
Options : None.
Result :

Family 2 3 4 5 6 7 8 12
members.
No. of 1 1 17 21 6 2 1 1
Employees
Graphical Presentation

21
17

12
7 8
5 66
3 4
21 1 2 1 1

Interpretation:

According to result we may see that most of the employees i.e. 21

who are working at organization are from family size of 5 members. Not only
are those, 17 employees from normal size of family having 4 members. We can
say that company is successfully providing

47
Q. : Income (p.m.)
Objective : To know, workers get enough salary to meet their
Expenses.
Options : 3000 to 6000
6001 to 9000
9001 to 12000
12001 to 15000
More than 15000
Result :
Income(Rs.) 3000-6000 6001-9000 9001-12000 12001- 15000
15000 ++
No. of 12 13 15 5 5
employee

Graphical Presentation :

15
No. of Employee

10

0
Income
3000-6000
6001-9000
9001-12000
12001- 15000
15000 ++

Interpretation:
Workers are getting wages on the basis of per day while employees are
getting per month. Most of the employees are getting the salary between 9000 to
12000. While workers are getting 3000 to 9000.

48
Q. : Are u satisfied with the accommodation facility provided?
Objective : To find employees are getting proper accommodation facility.
Option : Yes , No
Result :
Response Yes No
No. of employees 45 5

Graphical presentation :

No, 5

Yes, 45

Interpretation:
From the result we can say that very few employees are not satisfied with
accommodation provided by the company. And most of the employees are stay at
their own place.

49
Q. : Are you satisfied with Health Care Facility provide ?
Objective : To find employees are getting proper healthcare facility.
Option : Yes , No
Result :
Response Yes No
No. Of Employees 48 2

Graphical Presentation :

No, 2

Yes, 48

Interpretation:
From the above result only 2 employees are not satisfied with the Health
Care facility provided by the company. While rest are happy with the same facility.

50
Q. : Are you satisfied with your team member at your workplace?
Object : to find employee co-ordination at organization
Option : Yes , No
Result :
Response Yes No
No. of Employees 50 0

Graphical Presentation :

No, 0

Yes, 50

Interpretation:
From the above result we can consider this as the plus point of the company
that all the employees are happy with their co-workers.

51
Q. : Are you satisfied with training & development program which are
Provide?
Objective: To determine employees are happy to enhance knowledge for work
Option : Yes , No
Result :
Response Yes No
No. Of Employees 48 2

Graphical Presentation:

No, 2

Yes, 48

Interpretation:
This data shows mostly all the employees are getting proper training. Only
2 employees are not satisfied with the same. And we can also say that company
also focuses on the development of the employees.

52
Q. : Are you satisfied with Welfare Facility provided ?
Objective : To find employees are getting proper welfare facility
Option : Yes , No
Result :
Response Yes No
No. Of Employees 48 2

Graphical Presentation :

No, 2

Yes, 48

Interpretation:
This question display 48 employees are satisfied with welfare
(Entertainment) facility provided by the company. While rest are not.
53
Q. : Does your salary meet your expectation?
Objective : To give the employees thoughts space where he may express his
View regarding his earning as much his willingness of work.
Option : Yes , No
Result :
Response Yes No
No. Of Employees 42 8

Graphical Presentation :

No, 8

Yes, 42

Interpretation:
Money can be consider most satisfaction tool to the employees. The
data reflects 8 employees are think that they are not getting the salary as much their
skill and as much they work.
54
Q. : Do you get recognition for individual/group performance?
Objective : To have an idea about the employees get proper motivation
From management at workplace
Option : Yes , No
Result :
Response Yes No
No. Of Employees 48 2

Graphical Presentation :

No, 2

Yes, 48

Interpretation:
From the above data, we can see that only 2 employees are not getting the
recognition for their performance. And others are getting the recognition.

55
Q. : Do you think that you should be provided more facility?
Objective: To know are the employees are satisfied with current facility
Provided Or they want more?
Option : Yes , No
Result :
Response Yes No
No. Of Employees 10 50

Graphical Presentation:

Yes, 10

No, 40

Interpretation:
The result shows 10 employees are thinking they should be more facility
that can be increase the level of satisfaction among the employees.

56
Findings

57
 Overall analysis & findings

As we see in the previous pages of analysis, the emphasis on the study

of employee satisfaction which the topic of the study. The over all analysis of these
all findings will conclude the facts & suggestions which come to know by this
analysis.
First of all, this analysis is based on the result found out and it may
not be correct in actual situations. It may not match with other same researches as
this research was having all together different criteria of employee satisfaction.

Through the analysis it come to know that the employee working in

organization are from the size of more than 4 members, expecting more salary
because of only one earning person in the family. From the findings we can also
say that almost employees are happy with the health care & welfare facility and
training & development programs provided by the company. Employee who are
using the accommodation facility provided by the company are also satisfied with
same.
From the findings, one most positive result came in picture that all the
employees are comfortable to work with their co-workers which is example of
good management. Better team work may result into best finished work so
employees are always willing to do new which make employees to achieve
recognition for their individual & group performance. It shows the employee has
bright future in this organization.

Some of the employees are expecting some more facility which

can be increase the satisfaction level of the employees.

58
Suggestions

59
 Suggestions

The research, findings and analysis would be incomplete if no

suggestions would be given. Though the level of experience is almost nil for me, as
a formality I would like to give some suggestions which I found necessary.

First and foremost, the salary. 15% of the total respondent employees
are expecting more salary, as they consider their skill, knowledge, experience,
qualification and work they do. So while determining the salary these all point
should be taken in to consider.

Some necessary facility should be provided by the company like lunch

and transportation. And company should focus on the individual growth also.

60
Conclusion

61
 Conclusion

From the findings and analysis, almost all the points which are
researched are discussed. To conclude, a short summary is to be given. This
research emphasized on employee satisfaction at falcon pumps private limited.
Total 50 samples were taken and all of them were requested to fill the
questionnaire. From these questionnaires, details were analyzed to get the findings.
These findings were represented in tabular as well as graphical form. From the
individual conclusion was derived which is used for overall analysis. This analysis
discussed more plus point about the organization and some drawbacks of the
company, which shows the level of satisfaction among the employees. From this
discussion and conclusion, suggestions were given under suggestions head.

Thus the report is concluded with this final analysis of the research.
This research served the main purpose of education and also served as supplement
survey for the falcon pumps private limited as this research was done for the
employee satisfaction.

From these whole we can say that falcon ltd. is a best organization and
enjoying the very high level of employee satisfaction.

62
 Bibliography

For preparing this report various sources of information were used which are
as under.

Book:
Human Resource management : Gary Dessler
Research : (By C.R. Kothari)

Website:
Company‟s websites : www.falconsubmersible.com

www.google.com

63
Annexure

64
 QUESTIONNAIER
ON
EMPLOYEE SATISFACTION

1. Name :_______________________________________________
2. Designation :__________________________________
3. Education :______________________________
4. Gender : Male Female
5. No. of family members :____________________
6. Income: 9001 to 12000
12001 to 15000
 More than 15000
7. Are u satisfied with the accommodation facility provided?
 Yes No
8. Are you satisfied with HEALTH CARE facility ?
Yes  No
9. Are you satisfied with your team member at your work place?
Yes No
10. Are you satisfied with Training & Development Programmed which are provided?
Yes No
11. Are you satisfied with welfare activity which are provided to you at working area?
Yes No
12. Does your salary meet your expectation ?
Yes No
13. Do you get recognition for your individual/group performance?
Yes No
14. Do you think that you should be provided more facility?
Yes No
15. If yes, then what should be
those….______________________________________________________
16. Say something about your
organization….____________________________________________________

Sign:-___________________ (Date). ______________

65
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