Beruflich Dokumente
Kultur Dokumente
Coca-Cola is the most popular and biggest-selling soft drink in history, as well as one of the most
recognizable brands in the world.
Created in 1886 in Atlanta, Georgia, by Dr. John S. Pemberton, Coca-Cola was first offered as a
fountain beverage at Jacob's Pharmacy by mixing Coca-Cola syrup with carbonated water.
Coca-Cola was patented in 1887, registered as a trademark in 1893 and by 1895 it was being sold
in every state and territory in the United States.
In 1899, The Coca-Cola Company began franchised bottling operations in the United States and
in 1906 bottling operations for Coca-Cola began to expand internationally. We Are Global
“The red and white Coca-Cola logo is recognized by 94% of the world’s population.”
(via: business insider)
Coca-Cola is recognized as the world’s most valuable brand is often associated with
happiness. In fact, Coca-Cola means “Delicious Happiness” in Mandarin.
Diverse
“The Coca-Cola Company is ranked on the list of top organizations for multicultural
business opportunities.”
“Named again on Top Corporations for Women’s Business Enterprises”
Growth
Established 1886 in Atlanta: In the first year Coca-Cola creator John Pemberton sold an
average of nine servings of Coca-Colaeach day. Today that number has increased to 1.9
billion servings of Company products.
In 2017, we increased annual dividends for the 55th year in a row. Learn more about Our
Company.
Our People:
As of December 31, 2016, the Company had 100,300 associates worldwide. Meet our
people.
Together with our bottling partners, we rank among the world’s top 10 private employers
with more than 700,000 system employees.
Brands:
Global Reach:
Distribution System
Through these outlets and our direct focus to commitment and relationships, Coca-Cola is one of
the most highly respected companies in the world. We continue to expand upward in new and
exciting ways and are looking to grow with individuals who harbor a similar ambitionTable of
Contents
Marketing is the concept of managing the activities of the organization. It is a part of the overall
management process. As a type of management, it includes an analysis of the needs of customers
and the development of a set of measures designed to ensure that they are met with the maximum
profit for the organization. According to the definition, international marketing is the marketing
of goods and services in the markets of countries other than the producing country. [1]
The essence of international marketing is the consideration of the whole world as its potential
market, its analysis and satisfaction of its needs. It also requires an important aspect of the
problem, such as the differences between categories: exports, export and international marketing.
Export consists in the fact that producers are limited to supplying their products to firms of other
countries (importers).
The suppliers are not interested in what is happening with their products, how satisfied the need
of customer are. Export marketing is understood as an attempt to sell products in another
country, which differs from sales on the domestic market: sales conditions, business practices,
national traditions, currency and peculiarities of the socio-cultural environment. As a rule, the
company at the same times translates its trading practices beyond the national borders, making
minimal changes to its components. It is with the establishment of export operations that many
firms start their international marketing activities.
The exporter deeply examines the market and uses for its processing the entire set of marketing
tools, as well as various forms of foreign economic relations: scientific and technological
exchange, contact manufacturing, joint ventures, the establishment of subsidiaries and others.
The conceptual basis for the formation of international marketing, the most intensive
development of which was noted in the 60-70s of the 20th century, was a serious change in the
development of productive forces and relations. Among them are the following:
International marketing activities do not involve the use of any fundamentally new marketing
functions. Setting marketing tasks, selecting target markets, positioning products, developing a
marketing mix and monitoring marketing activities – all these fundamental requirements remain
relevant in the firm’s work abroad. It is quite obvious that there cannot be effective international
marketing at an enterprise that does not comply with basic marketing principles in the domestic
area. [2]
However, it should be remembered that a certain specificity generated by the features of the
functioning of external markets and the conditions of activities on them, gives international
marketing the features that organizations are required to take into account.
For successful marketing activities in foreign markets, organizations must make greater and
more focused efforts, consistently follow the principles of marketing, use marketing techniques,
methods, procedures. As a rule, external markets place not only high, but also special
requirements for the goods offered on them, their services, advertising. This is due to both to the
specific demand of individual markets, and to the level of competition. International marketing is
based on the principles of national and has a similar structure.
At the same time, it is specific, because it deals with foreign trade and currency transactions,
foreign and international legislation. The incentives of international business are the comparative
advantages caused by division and specialization of the economies of states, the difference in
their economic and geographical conditions. International marketing is an objective process
dictated by the current state of the world community:
- It is necessary to know the international market, comprehensively study the state and dynamic
of consumer demand for a product or service, use the information obtained in the process of
developing and adopting scientific, technical, production and economic solutions
- To maximally adapt production to the requirements of the market to improve the efficiency of
the enterprise, to produce goods expected by the consumer
- To influence the market and consumer demand in order to form it in the directions necessary
for the organization
- Organize the delivery of goods in such quantities, at the time and place that would most suit the
end user
- To bring new products to the market
- To divide the international market into relatively homogeneous groups of consumers and focus
on those segments for which the company as the best potential
- To conquer the market with goods of the highest quality and reliability
- To achieve the advantages in the competitive struggle by increasing the technical level and the
quality of the product or service
- To assist trade intermediaries, providing them with assistance in solving technical problems and
training staff
All these principles are not new, but the differences between countries can be so deep that an
international market person needs to be able to understand foreign specifics and be ready to
revise the fundamental ideas about how people react to the incentives of marketing. Before
deciding to organize sales abroad, and organization needs to learn a lot. She needs to thoroughly
understand the features of the international marketing environment [4]. The main thing in
international marketing is target orientation and complexity, that is, the combination of
entrepreneurial economic, production and marketing activities in a consistent interrelated system.
This means merging all the components of marketing activities into one stream in order to
achieve sustainable profitability within given time limits in a market economy.
Studying foreign markets, their capabilities and requirements, this starting point in international
marketing is usually much more complicated and time consuming than researching the domestic
market. If I take into account that the world market includes approximately 180 markets of other
countries and each of them has common features as well as certain features, it becomes obvious
that more research work is needed for each of the selected markets. In addition, when entering a
foreign market, we also have to analyze complex objects that the domestic market does not have:
for example, customs regulation, exchange rates, international balance sheets, and so on. [5]
In international marketing activities one cannot ignore the political risks associated with entering
markets chosen by the national company as the most attractive for export sales, or other forms of
international marketing. For effective operation in foreign markets, it is necessary to use very
flexible marketing procedures. There are no standard approaches here. To use various marketing
methods should be taking into account the fluctuations and the forecast of the development of
foreign markets, the established their commercial practice and trade customs, features of the
surrounding marketing environment.
It is especially important to take into account the specifics of the socio-cultural environment.
Differences in the environment orientation and approaches to international markets, on which
international business organizations operate, can fall under one of the three concepts of
international marketing:
The concept of expanding the domestic market, is the orientation of the enterprise to
international marketing, and occurs when an organization with the aim of increasing the share of
sales of its goods enters foreign markets. The concept of expanding the domestic market involves
considering its international operations as secondary, and the initial operation is to expand the set
of operations on the domestic market. The primary motive is the sale of surplus products.
Entrepreneurship in the domestic market, is the orientation of the enterprise to international
marketing, and occurs when an organization with the aim of increasing the share of sales of its
goods enters foreign markets. The concept of expanding the domestic market involves
considering its international operations as secondary, and the initial operation is to expand the set
of operations on the domestic market. The primary motive is the sale of surplus products.
Entrepreneurship in the domestic market is a priority, and activity abroad is a profitable increase
in the number of operations in the domestic market. Companies are looking for segments of the
international market, where demand for products is similar to demand in the domestic market.
Such a market expansion strategy is very profitable in practice, and many firms are involved in
international marketing due to this line of behavior.
The concept of the multi-domestic market companies use this concept in the case when work in
foreign markets is of great importance and it is necessary to modify foreign business in terms of
organization. They develop individual programs for each market.
The products of these firms are adapted to each individual market, regardless of the branches of
their organization in other foreign countries. Each branch develops its marketing program, strives
to adapt to the local market of a foreign country. The concept of global marketing, global
marketing, covering the whole world. An enterprise of this type develops standard high quality
products that will be sold at a reasonable price in the global market.
With such a campaign, the global market is equated with domestic market of the country, but it
works all over the world.
The main principle of the global marketing concept involves the orientation of the world market
to the people to the buyer to meet their needs and desires. Many companies try to standardize
most of their approaches.
The global organization views the world as a whole a single market and creates a global
marketing strategy. [6]
Groups of prospective consumers with identical needs form global market segments.
Consequently, the global marketing plan provides a standardized product for the global market,
but with differences in advertising that takes into account the characteristics of the country.
Identify the basic concepts of the organization of international marketing activities:
Alliances
An operate joint venture is an agreement for the partners to collaborate but does not involve any
equity investment. (Kotabe Helsen)
For the fierce of the business, more choose face to the customers in the market, however how can
the company satisfy the customers multi-choice of the produce is an impotent to the company
management. However the "marketing partnership" will be the first choice to enhance the value
to customers. For instance two different company become to alliance their retailers has to be treat
they are customer too, cause they may not in the same industry and market, therefore two
different company to be alliances can support their sales channel ,design and implemented co-
operative advertising campaigns. (Keller, aperia, georgson2008)
2000 in china , Coca-Cola and Lenovo (top technologies company in china) home computer
together becoming to the "marketing partner", with Lenovo's high-tech image to match the
Internet Express, Coca-Cola with this alliances for the first step to connected with internet and
also it is a required of the development of the technology. In Chinese technology marketing,
Lenovo has hundreds of stores and thousands of dealers spread all over the country, with the
lager channel system, Coca-Cola to be well -know brand in china .(Lenovo website 2010)
Joint ventures
Joint ventures is "the participation of two or more companies in an enterprise in which each party
contributes assets, owns the new entity to some degree, and share risk."(Hollensen 2004)
Joint ventures as the important strategy to the company developing their global business, before
the FDI (Kotabe Helsen) most of the company choose corporation with the local company to
help them entry the new marketing, therefore the most of the local company have majority
market share in their industry, so it is easily and fast to the foreign company to introduce the
product and build their services net work in the new marketing.
Two top companies in the world Coca-Cola and nestle joined marketing force called Coca-Cola
and nestle refreshments(CCNR) as the beverage partners worldwide (BPW)since 2001, the fifth-
fifty joint venture held by the two companies. The joint ventures concentrate on the reedy-to-
drink tea excluding the US and Japan, probably create the new values for all shareholders both of
two companies.
Before to cooperate with Coca-Cola, Swire Group's services consisted of property, aviation,
beverage, marine services, industry& industrial; COFCO is the largest oil and foodstuffs import
and export company in china, also have food manufacture, hotel management and financial
services, list by the< FORTUNE> magazine as one of the top 500 companies in the world; the
Kerry group also the top oil and foodstuffs company have the high market share in china. In
china Coca-Cola with the three partners in a joint venture bottling plants-Swire Group, Kerry
Group and COFCO (China Oil & Foodstuffs Corporation), responsible for the implementation of
the beverage production, sales and building the marketing channels. The responsibilities for
Coca-Cola are brand promotion, marketing development and control the liquid forms of
cooperation. (Annual report 2009) (COFCO website). Read phonetically
Dictionary - View detailed dictionary
Chinese culture
"Culture is the collective programming of the mind which distinguishes the members of one
human group from another Culture, in this sense, includes systems of values; and values are
among the building blocks of culture" (Hofstede 1980, p21).
To understand the different culture in different countries is a main principle for the global
company enters the foreign, unknown market. Some of the culture elements like history, religion,
ethnicity, family, language, social class, politics, income, etc, are very important when the
company doing the business in foreign counties, so according to the different culture in different
country to make the company localization strategy is helpful to the company for the long-term
business to entry the new global market.
China is one of the world's oldest history of more than 5,000 years, has the territory area of 9.6
million square km, with the sea area of about 4.73 million square km, second largest country in
the world. (China culture 2010).
Coca-Cola in china
While Coca-Cola was succeeded in penetrating nearly every country of the world, it has never
been able to separate itself from the image of overpowering US brand (Hollensen 2004). For help
to raise the international profile of the brand further Coca-Cola entry the third biggest country in
the world -china. Therefore Coca-Cola is one of the earliest US company entries Chinese
marketing since 1927. The first bottling manufacture factory established in Shanghai and Tianjin,
this is the first time that Chinese people drink the new types, high-quality drinks. In 1930, in
Qingdao the third bottling factory was established, till 1948 Shanghai become the first city
outside Unites exceeded sales 100 million boxes. (Coca-Cola website 2010)
After the restored diplomatic relations between china and the Unites States in 1979 , the first
28,000 boxes of bottled and canned Coca-Cola products were shipping from Hong Kong to
mainland china to sales, since the Chinese marketing opening to the global ,the first Coca-Cola
bottling manufacture factory was established in Beijing in 1981, until now there are 35 bottling
company and 29 manufacture factory for Coca-Cola products in china, more than 30,000 people
working in Coca-Cola,99% stuff are Chinese local . over the past 5 years of business in china the
Coca-Cola company to be the main leadership in Chinese soft drink market, china become the
world's third largest market for Coca-Cola as well.(Coca-Cola website 2010)
Segmentation
(Kotler and Armstrong) statistics the definition of market segmentation as "involves
individuating a market in to smaller groups of buyers with distinct needs, characteristics, or
behaviours that might require separate marketing strategies or mixes."
"Market segmentation is the subdividing of a market into distinct subsets of customers, where
any subset may conceivably be selected as a target market to be reached with a distinct
marketing mix". (Kotler 2010)
The major segmentation elements for consumer markets are: Geographic, Demographic,
psychographic and Behavioural. (Kotler and Armstrong2010)
Developing the global businesses for the geographic and operating segmentation Coca-Cola
divided the world into six parts: Eurasia, Africa, Europe, Latin American, North American and
Asia Pacific.(Annul report 2009)
Coca-Cola company purchase the vehicles for the factory to responsible for the drinks to retailers
and giving free refrigerators, umbrellas to retailers, the company trying to find the different ways
to perfect their customer services. once the people will think about Coca-Cola when they want to
drink ,no matter where you are ,you can fine a Coca-Cola around you ,like grocery stores,
restaurants, street vendors, convenience stores, movie theaters and amusement parks, the
products covered among many others public squares. (Coca-Cola website 2010) (Annul report
2009)
Therefore the fierce completion push the company must provide more products to satisfy the
customer's choice, for the entry the variety beverage field Coca-Cola try to transform itself into a
localized "comprehensive". on the other hand Coca-Cola was alliances with one of the Chinese
largest internet services website company--Tencent to developing their youth marketing in china,
the star product of Tencent company is QQ (similar with MSN , is a instant message software),
until march 5, 19:52:58 ,Tencent QQ announced that the number of the current users exceeded
100million .with this cooperation ,Coca-Cola's iCoke website (www.icoke.cn) introduced the use
of 3D QQ Tencent game show , QZONE personal space, QQ theme packages ,to be the first
comprehensive online community for young consumers with a new experience of
communication.Listen
Read phonetically
Product strategy
"Produce decision involves deciding what goods or services should be offered to a group of
customers" (David Jobber 2010 p 17)
A good whatever the design, the brand, the price, the main objective should be according to the
customer's demand. The most important element is new product development. Because the
change of the technology and taste, product become out of fashion probably or defeated by the
competitors, so company should replace them to satisfying customer's needs.
As the developing of the society, more and more pay attention about their quality of living and
health, people in order to keep their weight to reduce to eat some high energy food and even
drinks.co ca-ca la at this time to be the extension of the market to made the coke without sugar
and no calories but plenty of taste called "diet coke" in 1982, within two years it had become to
the top diet soft drink in the world. In 2008 another successful product "Coca-Cola zero" was
published. (Coca-Cola website)
China has almost four or five thousand years history to drink tea, to the Chinese people tea is not
just drink it is a type of culture. For this especially culture Coca-Cola made the product strategy
for Chinese marketing to sale Nestea ice rush lemon tea, and design a new product for Chinese
people called "Smart" to enhance the marketing competitions.
Pricing strategy
Pricing strategy is a key element and basic element of the marketing mix, for instance, the
Spending on product design (product), advertising and salespeople (promotion),
Transportation and distribution (place). So the pricing strategy should be very clear about
objective, ethos, factor and influencing, and also the discount and allowance in some
transactions. (David jobber 2010)
The main principle in Chinese economic marketing are vast land and large numbers of
population, varieties raw materials, nevertheless the another issue of the marketing is the low
cost of the labor force. However compared the product price between china and other countries,
the price advantages is obviously appeared.
Place strategy
"Place involves decisions concerning the distribution channels to be used and their management,
the locations of outlets, methods of transportation and inventory levels to be held." The aim of
the place strategy is to choose the right time and place to do available produce and service.
(David Jobber 2010 p 19)
To build an effective distribution channel is a best way to cooperate to the retailers, and
wholesalers, because they will fine the good way to sale the product and also analyses the market
to help the marketer to change the marketing planning at the first time.
The Coca-Cola' s partner in china have the effective marketing occupation, the Swire group
occupied southern part and central part market ,Kerry Group's business including North ,
Southwest, and Beijing, COFCO control sites including the northwest, northeast, Hunan, Hainan,
and other areas, so for the share market area Coca-Cola 's sales market channel like a big net
hold the whole China.
Promotion strategy
"Promotion mix: advertising, personal selling, sales promotions, public relations, direct
marketing and online promotion."(David jobber 2010, p18)
With the globalization of trade, many best international companies gradually enter the Chinese
marketing, the best way to publicity is advertising, the effective advertising strategy for the
foreign company must be care the basic conditions of the target country and the domestic
customers demand.
For the long term Coca-Cola advertising in china is coupled with the US vision of the Chinese
commentary, the advertising was full of typical American style and American personality .Since
1999, Coca-Cola have been adjusted their advertising strategies in china , for the first time the
Chinese stars , the traditional mascot ,family relations and friendship appeared in the advertising
'stories'. The localization in china also appears on product packaging the most successful one
produced for Chinese traditional festival- New Year's Day, they put the 12 zodiac in the cans
(this is the first souvenir to use Chinese theme around the world, worthy to collected and
commemorative) for this new packaging Coca-Cola use Chinese culture to design the cans with
12 animals. Also as the New Year gift Coca-Cola change the normal size to family Value Pack,
for another point of view satisfied the costumer's demands.
Coca -cola is the longest-serving sponsor since 1928. 2008 was the fantastic year for Coca-Cola
when china held the Olympic game in Beijing; it is create a unique opportunity to the world to
understand a new china and new Coca-Cola china. another agreement was signed at the great
wall in Beijing between Coca-Cola company and 'IOC' about sponsor responsible ,from 2009 to
2020 during winter Olympics in Vancouver, summer games in London and Olympic games in
2014,2016, 2018 until 2020.(Coca-Cola website) (BBC news)
Conclusion
As the sum up of all factors and model during Coca-Cola's global business strategy, for a past
140 years Coca-Cola use their product, brand, cultural to infiltrate into the propels's life and
impression of the taste from generation to generation. For the fierce of the competition and
development of economic and technology ,Coca-Cola will meet more challenge and good
competitors in the future, how can they conquer everything and according to method"think
global, act local",and still following the company work "give to the world a Coca-Cola"is a
worthy question need to considering in the next step.