2016 Annual Report

160 Coursevall Drive, Centreville, MD 21617 443-262-4100 compassregionalhospice.org

About Compass Regional Hospice
Since 1985, Compass Regional Hospice has been dedicated to supporting people through the
challenges of living with a life-limiting illness. What began as an all-volunteer community service
for residents of Queen Anne’s County has developed into a visionary, state-of-the-art organization
serving the residents of Queen Anne’s, Kent and Caroline Counties.
Each member of the Compass Regional Hospice team works with patients and their families to
provide “Care on your terms.” The hospice team consists of physicians, a nurse practitioner, nurses,
hospice aides, social workers, grief and spiritual counselors, and volunteers. Together they care
for patients wherever they call home, which includes private residences, nursing homes, assisted
living facilities and senior living communities. Residential hospice care is also available at the
Hospice Center in Centreville and at the Caroline Hospice Home in Denton. The Hospice Center in
Centreville is the region’s only free-standing licensed general inpatient facility for hospice patients
who need short-term nursing care for symptom management.
One common misconception is that hospice is only available for the final days of life. Because hospice
is about quality of life and living with dignity, patients and their families benefit when they have the
help of trained hospice professionals to assist with the physical, emotional and spiritual aspects of
daily living.
Many believe that hospice care is primarily for the aging. Hospice professionals are trained to meet
the needs of infants to seniors and every age of life in between. Compass Regional Hospice through
its program Compass Kids specializes in hospice and palliative care for the youngest, medically frail
patients along with support programs and counseling for their families.
In addition to hospice and grief support programs, Compass Regional Hospice offers Bridges, a free
of charge program that offers non-medical care and support for anyone who has been diagnosed
with a life-limiting illness and is not yet ready for hospice.
Compass Regional Hospice offers grief services and support to children, adults and families through
the Hope & Healing Center. The menu of services include individual and family grief counseling,
grief support groups, school-based grief counseling (grades K-12,) remembrance events, specialized
workshops, and Camp New Dawn, a grief retreat for children, teens and families.
As a non-profit organization, Compass Regional Hospice relies on financial support from the
community to provide services not covered by Medicare, Medicaid and private insurance.

MISSION STATEMENT
The Compass Regional Hospice team offers individuals, families, and the
community “Care on your terms” through comprehensive, professional
and compassionate end-of-life care and grief support.
 Helfenbein Named Board Chair
Board of Directors
Tom Helfenbein was named chair
Tom Helfenbein, Chair of the board of directors. He
Ed Allen, Vice Chair steps into this leadership role after
Janice Feeley, Secretary serving on the board since 2010.
Teresa Baumann, Treasurer
Through his work in the funeral
Martha Baker service, Helfenbein has been
Livingston Banks- Emeritus Member especially dedicated to helping
Myra Butler
families heal after the loss of a
Joyce Davis
loved one. Heather Guerieri,
Debbie Dean
Executive Director, comments,
Kathy Deoudes- Emeritus Member
“Tom’s expertise and compassion
Julie Gillespie
for helping families through difficult and delicate end-of-life
Diane Pappas
Doug Pierson processes mirrors the culture of hospice.”
C. Irving Pinder, Jr. Helfenbein has been an active member and longtime
Gary Smith supporter of hospice services in our community, as he was
Jenny Rhodes involved in the startup of Hospice of Queen Anne’s, now
Julie McMahan Thomas Compass Regional Hospice. “His advocacy for end-of-life care
Mary Ellen Valliant is what makes Tom an ideal candidate for board chair,” says
Zeke Warner Guerieri.
Dave Whaley
Marsha Wilder “I strongly believe that hospice should have been an accepted
part of our culture a long time ago. The fact that we are
able to help people maintain dignity at the end of their life
is a wonderful thing,” says Helfenbein. “I have always viewed hospice as having the ‘best of the best’
employees and volunteers and to be chair of the board is certainly a privilege.”

Board Member receives William Donald Schaefer Award

Kathy Deoudes was named the Queen Anne’s County
recipient of the 2016 William Donald Schaefer Helping
People Award. On Wednesday, July 13, Maryland
Comptroller, Peter Franchot visited the residential
Hospice Center in Centreville to present this award to
Deoudes.
Heather Guerieri, Executive Director, jumped on the
opportunity to nominate Deoudes. “Kathy has been a
staunch advocate for end of life care and hospice services
in our community,” says Guerieri. “She exemplifies what
a nonprofit organization seeks in a volunteer and board member.”
Deoudes was honored to receive this award.  Her focus at all times is ensuring that Compass is staffed
with the right people and equipped with adequate resources so that people in our community have
access to the hospice care and grief support they need.
 2016 by the Numbers...
Compass Staff
84 employees dedicated themselves
to providing “Care on your terms”
through comprehensive, professional and
compassionate end-of-life care and grief
support. 68 were clinicians, including
direct nursing, social services, hospice
aides, physicians, chaplains, and other
clinical related employees. 16 were
administrative, general or contracted
employees.
Residential Hospice Centers
We provided hospice services to more
than 107 patients in our Residential
Hospice Centers. The six-bed Hospice
Center in Centreville and the three-bed
Caroline Hospice Home in Denton are
comfortable, home-like settings that are
a medically supportive alternative to
remaining at home.
Compass Kids, Hospice Care
We cared for 1 pediatric patient and
supported their families through Compass
Kids, a family-centered program providing
compassionate care to children who have a
life-limiting illness and their families.
Home Hospice Care
We provided hospice services to more
than 358 patients wherever they call
home, including private residences,
nursing homes, assisted living facilities
and senior living communities.
Bridges Support Program
We provided non-medical support
services and encouragement to more than
68 individuals who have been diagnosed
with a life-limiting illness through
our free, Bridges support program.
Individuals received monthly support
services, which may have included a
visit from a registered nurse, specially
trained volunteers, a social worker, grief
counselor, or chaplain.
We Honor Veterans Program
As a national partner of “We Honor
Veterans,” a campaign developed by the
National Hospice and Palliative Care
Organization, we provided hospice services
to 106 veteran patients.
 Grief Support
The Hope & Healing Center served
1,039 individuals, including hospice
family members and individuals in the
community of all ages who were grieving
the death of a loved one. The menu of
services include individual and family
grief counseling, grief support groups,
school-based grief counseling (grades
K-12,) remembrance events, specialized
workshops, and Camp New Dawn.
Volunteers
23,905 hours were donated by 345
volunteers of all ages to help support
Compass Regional Hospice patients,
families, community and staff valued
at over a $577,042 salary equivalent.
These individuals volunteered their time
and talents in a variety of areas, including
patient care, veteran-to-veteran support,
grief support, patient support, general
services, Camp New Dawn, Estate
Treasures and as licensed professionals.
“I’m still in charge, I
get to make my own
choices.”
- Sandra Cowgill,
Hospice Patient
2016 by the Dollars...
Charitable Giving
We are grateful for the generosity of
our friends of hospice who allow us
to continually provide “Care on your
terms” to our patients, their families and
members of the community. In 2016,
we raised $579,739. Of that total
$132,360 was raised through major
events, including the annual gala and
golf tournament. $102,000 was raised
by Estate Treasures and $345,379
was raised through memorial donations,
community sponsored fundraisers, grants,
and other gifts.
Capital Campaign
We launched a capital campaign, raising
$920,300 towards our 4 million dollar
goal. These funds will go towards
funding the renovation of the Hope &
Healing Center and residential Hospice
Center in Centreville, adding hospice beds
in Kent County, creating an endowment
for all three counties and a paying off
the regional main office building in
Centreville.

Unfunded Expenses
As a non-profit our goal is to fundraise 30% of our operating budget. Medicare,
Medicaid and most private health insurance plans provide reimbursement for only
some of the expenses associated with hospice care. This does not include room and
board at our two residential hospice centers, grief support services offered through
the Hope & Healing Center and other direct patient care services such as the Bridges
program. Yet no one is ever turned away if they are unable to pay. In 2016, your
fund raising dollars helped:

Pay room and board

costs for patients, Fully fund our grief Underwrote $341,717
many of which who support services offered in direct patient care
had limited funds, in through the Hope & expenses that are not
the residential Hospice Healing Center, which reimbursed or fully
Center’s which totaled totaled $256,044. funded by insurance.
$249,232.
2 In August, we celebrated the
opening of our new regional
main office located at 160

0
Coursevall Drive in Centreville.
This facility, near our Hospice
Center at 255 Comet Drive
was purchased to accommodate

1 staff and services that have

been added as we’ve grown into
our role as a regional hospice
provider. The new 11,000

6 square foot office building

now houses all of Compass’
administrative and field staff.

In December, our visionary

campaign was announced to

N guests at the capital campaign

launch event held at Annie’s.
Much like a compass, the

O
priorities of the Charting
Our Course Together capital
campaign consider the current
and future needs of the

T communities we serve and

points the way toward the
future of Compass Regional

A
Hospice.

Social worker Michelle Tuttle,

B MSW, is the 2016 winner

of the Cynthia L. Nugent
Clinical Excellence Award

L
in Hospice and Palliative
Care. Tuttle, was nominated
by her peers for this award,
which recognizes a clinical

E care provider who has shown

outstanding dedication and
excellence in caring for

S
terminally ill patients and
assisting their families.
In April, Estate Treasures
celebrated their 25th
anniversary. This upscale
2
resale shop located at Kent
Towne Market in Chester
opened April 19, 1991, and
has raised over $2 million
0
1
dollars for Compass Regional
Hospice. Guests of honor for
the celebration were six of the
founding volunteers who have
continued as active volunteers.
Each honoree was presented
with a citation from the
6
Maryland House of Delegates.

2016 was the largest group

in Camp New Dawn’s 22
year history, which reflects
the significant need for grief
support in our community.
N
O
Camp New Dawn served 101
campers, 7 families, and 134
volunteers.

T
More than 100 hearts,
including Camp New Dawn
A
campers and participants of
other Hope & Healing support
groups, helped create the
B
L
mosaic piece titled “A New
Dawn.” It was created as a
symbolic message of hope that
reminds all who see it that
there is promise in every new
day. By creating the mosaic
those grieving begin to see
E
S
that something beautiful can
come out of their experience
of loss.