Structured Project Guide

Six Sigma Project
Structured Project Guide

Project Name Reducing the Distance Piece Rejecton Rate after Grinding
Tool Purpose Guide to follow a structured approach to complete a Six Sigma project
Task
Stage Task Tool Target Date Status Comments
no
1 Identify the Project

Project Summary
2 Identify the Champion, Sponsors

Project Summary
Champion and Green Belt to identify team players and
3
define Roles & Responsibilities Project Summary
Develop "Draft Project Charter" & get reviewed by Black
4
Belt
Project Charter
Explain Project Charter to all the team members and

TOLLGATE 1 - DEFINE
5 1st Project Meeting

review/revise charter
6 Present Project Charter to PI-II project sponsors Activity
7 Fine tune the Project Charter Project Charter
Obtain the Project Charter approval - Department Manager,

8
Department VP, Finance (??)
Project Charter
9 Create initial KPOV Chart KPOV Chart
Create shared folder for project documentation and assign

10
minutes of meeting (MOM) responsibilities
MOM
11 Create Communication Matrix Communication Matrix

.
Create mock Dashboard, update responsibility and display Dashboard - Poster
12
the Dashboard at the Champion / Leader office Board
13 Update MOM MOM
14 Obtain tollgate 1 approval from Champion and Black Belt Structured Project Guide
WBH PI-II
1/33 Structured Project Guide (SPG) Version 1.0
Six Sigma Structured Guide
Six Sigma Project
Task
no
1 Develop Process Map – recommend “SIPOC” Chart SPIOC Chart

Tollgate 2 - DEFINE
2 Prepare the KPOV & KPIV Map KPOV KPIV Map
Develop the Effort/Elapsed time chart Effort/Elapsed Time

3
(Mandatory for cycle time related projects) Chart
4 Finalize and update KPOV Chart KPOV Chart
5 Update Communication Matrix, MOM and Dashboard Various
Prepare the PMC (Process Measurement Chart) for the

1
KPOVs that need to be analyzed and monitored
PMC Chart
Tollgate 3 - MEASURE
Deveop the data collection templates as mentioned in PMC

2 Various templates
(Ensure the adequacy and appropriateness)
3 Collect data as per PMC in the templates developed Activity
Decide relevant charts to be prepared (based on data type)

4 Activity
for further analysis and launch periodic reports
Calculate "Baseline Sigma” to understand the current
5
process capability
Baseline Sigma Chart
Revisit Project Charter and update if required

6 Activity
Keep all versions of the charters for future references.
7 Update Communication Matrix, MOM and Dashboard Activity
Prepare the appropriate control charts for variability Control Chart Control Chart templates are available on Beaumont University page on Inside
1
identification templates Beaumont
Tollgate 4 -
ANALYZE
Perform Variability Analysis (Instability, Off target, Variation)

2 Activity
using control charts and Process Capability
WBH PI-II
Six Sigma Project
Task
no
1 Identify all Possible causes through brain stroming Possible Cause List
Tollgate 5 - ANALYZE
Cause & Effect

2 Construct Cause & Effect Diagram
Diagram
3 Identify Probable causes Validate with staff
Priortize top 5 probable causes to perform Root Cause Historical data,

4
analysis observations or Voting
5 Create KPIV control matrix to control root cause KPIV Control Matrix
Brainstorm and list down all Possible solutions for the

1
priortized root causes and KPIVs
Possible Solutions List
Tollgate 6 -
Prioritize the solution based on Cost, Implemention Priotitized Solutions

IMPROVE
2
difficulties & Contradicting factors etc., List
3 Develop action plan Action Plans
Tollgate 7 - IMPROVE
1 Calculate the new process sigma Activity
Validate the Implemented solution - Confirm the effect of

2 Activity
result before & after implementation of solution
If the solution is "ineffective" then identify an alternative
3 Activity
solution and develop new action plan and re-validate
4 Compute Six Sigma Financial Score Card Activity
WBH PI-II
Six Sigma Project
Task
no
Develop the Control System Matrix for the implemented
1 Control System Matrix
solutions Create this tool as per departmental requirements.
Tollgate 8 - CONTROL
Integrate the estabilshed control and systems into SOP and

2 Activity
quality systems
Communicate the new control methods to all relevant
3 Activity
staff/departments
4 Provide training to the relevant staff/departments Activity
5 Set dashboard to monitor Big Y and contracdicting factors Activity
6 Develop standard format to publish periodical status report Activity
1 Document the roles played by the team players Final Report

Project Closure
Document TGR & TGW (Things Gone Right / Things Gone

2
Wrong)
Final Report
3 Document the various tools used in the DMAIC cycle Final Report
4 Prepare project presentation for GB certification Final Report
Present to Champion and Black Belt and get approval for

5 Activity
project closure
WBH PI-II
Project Summary
Project name
Tool to monitor the progress of the project and help facilitate when project is
Tool Purpose not progressing to plan
# of process # of steps % of
TOLLGATE # PI Stage Remarks
Steps Completed Completion
TG 1 Define 14 0 0%
TG 2 Define 6 0 0%
TG 3 Measure 8 0 0%
TG 4 Analyze 4 0 0%
TG 5 Analyze 7 0 0%
TG 6 Improve 5 0 0%
TG 7 Improve 6 0 0%
TG 8 Control 8 0 0%
TG 9 Close Project 5 0 0%
Overall Status 63 0 0%
WBH PI-II
5/33 Project Structured Guide (PSG) Version 1.0
Progress Monitoring Chart
Project Summary
TITLE
PROJECT OBJECTIVE
START DATE
END DATE
CHAMPION Department Head Dr Oduntan Olusala
LEADER Green Belt

FACILITATOR Black Belt
MEMBERS Yellow Belt
Department Function Name Role/Resp. on Team E-mail address Work Phone
WBH PI-II
Project Summary
Project Attendance
Project name
Tool to monitor the attendance of team members at project
Tool Purpose meetings and mitigate any attendance issues.
Name Role/Resp. on Team Meeting 1 Meeting 2 Meeting 3 Meeting 4
Meeting Date
LEADER
FACILITATOR
WBH PI-II
7/33 Project Structured Guide (PSG) Version 1.0
Project Attendance
Project Charter
T
T
o
Application of the Quality Management System to design an all-in-one app called "My Health &
TITLE
Wealth" that will satisfy the customer's 'know all of what I eat' needs.
START DATE
END DATE
LEADER Green Belt
Business Case
In today's stressful world, people are more conscious of their health and money. Healthy eating has gain priority as there is less time to
exercise & as research suggest, healthy is 70% what we eat & rest exercise/meditation. Also in the present world of internet & on the
applications, people need a quick, dynamic & mobile solution to their problems of finding healthy food & saving money on groceries.
Thus, there is a need for "My Health & Wealth smartphone app". If we don't do it, a competitor would cash in on the scenario.
The customers' want to eat healthy, but there is little or vague information available on the food packages. Also, customers' are keen on
saving money buying best rocery at the cheapest price, but there is no common platform to compare & select the best product quality-
price combination.
The "My Health & wealth app" would be a one of its kind product, satisfying above mentioned customers' need.
Problem Statement
In the last three months it is observed that the wait time for a Q-Line is between 25 minutes to 30 min some times more with an
average of 30 min.Wait time is10 Minnutes more than the expected wait time,leading riders to choose other transportation systems
causing loss to the Q-Line System.
Project Objective
A new product development applying the 6Sigma & lean methodologies to get it right the first time. Also to build a high level QMS for
the production/Manufacturing of the app that would enable a house of quality for the newly developed app, converting the VOC into a
successful product - My Health & wealth App
Project Scope
Included Excluded
Data Collection for nutritional values of food
Data Collection on food related allergies & health risks
Data collection on food/groceries' prices in supermarts
WBH PI-II
TG 1.4 - Project Charter
Project Charter
T
T
o
Project Schedule (High Level) Suggested Timeframe

START DATE Phase Target Small Project Large project
END DATE Define 2 weeks 1 month
Duration Days Measure 1 week 2 weeks
Analyze 2 weeks 1 month
Improve 2 weeks 1 month
Control 1 week 2 weeks
Resource Estimate
Description Type of resource Cost of resource ($)
Total Expenses $0.00

Expected Benefits of Performance Improvement
Description Type of benefit Value of Benefit ($)
Total Benefits $0.00
WBH PI-II
Project Charter
T
T
o
Associated Company/Department Objectives
Departments Involved in Problem/Issue
PI Project Approvals
Approver Date Approved Approver Comments
CHAMPION Dr Oduntan Olusala
LEADER
FACILITATOR
WBH PI-II
KPOV (Key Process Output Variable) Chart
Project Name
Create a document to record the Key Process Output variables whose performance needs to be
Tool Objective improved.
Unit of Frequency
KPOV - Description KPOV measure Baseline Target of report Remarks
Y
y1
y2
y3
CF1
CF2
CF3
BC1
BC2
BC3
Instructions for KPOV Chart
Y The project objective

Sub objectives of the project / Contributors to Y. This will be required when:
– the Y is large
ys – Not easy to monitor
Ex:- if “Y” is productivity improvement of the overall process, then the small “ys” will be the productivity
of the sub processes.
Contradicting Factor – Factors that should not get adversely affected while achieving the project
CF objective.
Ex:- While improving productivity, quality should not deteriorate.
Boundary Condition – They are the assumed levels of influencing factors, usually not controllable by
BC the Project team.
Ex:- While improving throughput, volumes are assumed to be at certain levels.
WBH PI-II
TG 1.9 - KPOV Chart
SIPOC Chart
Project name
Tool Develop SIPOC process flow to determine KPOVs that need to be improved and KPIVs that need to
Objective be controlled.
Supplier Input Process Output Customer
Process Step 1
Process Step 2
Process Step 3
Process Step 4
Process Step 5
Process Step 6
Process Step 7
Process Step 8
WBH PI-II
TG 2.1 - SIPOC Chart
KPOV/KPIV Chart
Project
Name
Tool Create a list of KPOVs and associated KPIVs that would be utilized in the determination of controls for
Objective: KPIVs that would mitigate the cause and effect relationships that cause process failures.
List of KPOVs and KPIVs
Type
CC - Critical Key Process
Key Process Controllable
Sno. Input Process Output Output
Input Variables NC- Non critical
Noise Variables
SOP
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
WBH PI-II
TG 2.2 - KPOV KPIV Map
KPOV/KPIV Chart
Project
Name
Tool Create a list of KPOVs and associated KPIVs that would be utilized in the determination of controls for
Objective: KPIVs that would mitigate the cause and effect relationships that cause process failures.
List of KPOVs and KPIVs
Type
CC - Critical Key Process
Key Process Controllable
Sno. Input Process Output Output
Input Variables NC- Non critical
Noise Variables
SOP
#N/A
WBH PI-II
TG 2.2 - KPOV KPIV Map
Effort Vs. Elapsed Time Chart
Project Name
Determine if there are any opportunities for lean improvements - must be completed for turn around time/cycle time
Tool Objective improvement projects - contact project sponsor and Master Black Belt if there is a Lean opportunity.
Prepare SPG Tool
Process Step 2
Process Step 3
Process Step 4
Process Step 5
Process Step 6
Process Step 7
Process Step 8
Process Total
Elapsed Time In hours 0.0

Cumulative Time In hours 0 0 0 0 0 0 0 0
Effort Time In hours 0.0
Cumulative Time In hours 0 0 0 0 0 0 0 0
Availability of process steps or compression

### ### ### ### ### ### ### ###
factor
Total process compression factor:

Opportunity for improvement Effort / Elapse ###
Definitions
Elapsed Time Time to process including the waiting time before the process step
Effort Time Standard or design time for process step (no waiting time)
Compression Opportunity for lean improvements: +ve is opportunity for lean improvements, -ve is operating at or better than designed
factor cycle time
WBH PI-II
TG 2.3 - EffortElapsed Chart
PMC Chart
Project Name
Create a document to control what KPOV measures will be monitored through the lifecycle of the project and in steady state. The
Tool Objective control ducument will define the measurement plan.
Unit of Data
What data to Who will Data collection How will data Frequency
Output Measure collection Who will review Remarks
collect collect data Form be analyzed of review
(KPOV) frequency
WBH PI-II
TG 3.1 - PMC Chart
Baseline Sigma Chart
Project Name
Calculate the short-term "Baseline Sigma" of the process KPOV and determine the process
Tool Objective capability.
Example:
Situation: In a random audit, 500 lab sample test tubes are inspected. There are 3 opportunities for a sample test tube to
be in error (tube can be incorrectly labled with a wrong patients label, tube may contain the wrong patients sample, incorrect
tube may be used for the sample transport.) On inspection of the 500 sample test tubes, 38 errors were detected. Determine
the process short-term sigma.
Measurement description Value Example
Units sampled (Units) 500 500 lab test sample tubes were sampled
Opportunities for defects in a unit (Opportunities) 3 3 errors per lab sample test tube
Total opportunity for defects (Total Opportunities) 1500 500 * 3 = 1500
38 errors (12 tubes with wrong label, 16 tubes

Total count of defects in sampled items (Defects) 38 with wrong sample, 10 incorrect tubes used)
DPO (Defects Per Opportunities) 0.025333 38 / 1500 = 0.0253
DPMO (Defects Per Million Opportunities) 25333.33 DPO * 1000000 = 25333
Process Sigma (6s) 3.46 3.4579
Note: Do not delete/change formulas in the fields Do not

change
that are shaded in orange. formula
WBH PI-II
TG 3.5 - Baseline Sigma Chart
Possible Causes List
Project Name
Tool Objective Brainstorm and organize possible causes that influence the KPIVs
List of possible causes
Category
Sno Cause Special vs Remarks
Common
10
11
12
WBH PI-II
TG 5.1 - Possible Cause List
Possible Causes List
Project Name
Tool Objective Brainstorm and organize possible causes that influence the KPIVs
List of possible causes
Category
Sno Cause Special vs Remarks
Common
13
WBH PI-II
TG 5.1 - Possible Cause List
Cause and Effect Diagram
Project Name
Tool Objective Organize brainstormed list of possible causes and drill down to root causes.
WBH PI-II
TG 5.2 - Cause Effect Diagram
KPIV Control Matrix
Project Name
Tool Objective Organize brainstormed list of possible causes and drill down to root causes.
Output Details - y factors Input Details - x factors
Sub Objectives (small ys) Identified Xs Control Knob Details

Big Y Current
Target Current Data Control
(Objective) status # Description Target # Input(s) KPIV(s) Level 1 Level 2
status type type
x1
y1 x2
x3
x1
y2 x2
x3
x1
y3 x2
x3
x1
y4 x2
x3
x1
y5 x2
x3
WBH PI-II
TG 5.5 - KPIV Control Matrix
Solutions List
Project Name
Tool Objective Organize brainstormed list of possible solutions and analyze the
List of possible solutions
Sno Solutions Positive Impacts Negative Impacts Remarks/Priotity

1
10
11
12
13
14
WBH PI-II
TG 6.1 - Solutions List
Action Plans
Project Name
Tool Objective To track project and / or implementation activities, assignments and tasks.
No. Activity/Task Assigned To Start Date End Date Notes Status

1
Status Legend:
A = Active
P = Pending
C = Complete
TBD = To be determined
WBH PI-II
TG 6.3 - Action Plans
Project Final Report
TITLE
PROJECT OBJECTIVE
START DATE
Actual END DATE
Tools and Statistical Methods Used

Identify processes or tools used to indicate how you logically progressed through the steps of the model. All supporting
documentation (charts, graphs, etc) should be attached to proposal/summary or readily available. Use Benchmarking Sources
form, if needed, to track benchmarking.
Used During Which Step of Process?

1. Plan 2. Do 3. Check 4. Act
Measure
Improve
Analyze
Control
Define
Identify Tool or Method

Used Tool Purpose
Examples of Tools Which May Be Used:

• Brainstorming • Value Added/ • Pareto Chart
• Benchmarking Non-Value • Nominal Group Technique
• Flowcharting • Cause & Effect • Action (Work) Plan *
• Workflow Analysis • Control Chart • Gantt Chart
• Histogram
WBH PI-II
24/33 Structured project Guide (SPG) Version 1.0
* Action Plan should be developed to identify and track action steps required to plan and implement
performance improvement solutions.
WBH PI-II
Key Outcomes of Project
Was Project Goal Achieved?
Planned Future Action & Follow-Up
Things gone right/Things gone wrong
Project Comments
WBH PI-II
Six Sigma Project Tools
Phase of DMAIC in which tool is

most commonly used
Tool Define Measure Analyze Improve Control Comments

Activity Network Diagram (AND)/GANTT a
Affinity Diagram a
Brainstorming a a
Business case a
Cause & Effect Diagram a
Charter a
Commitment scale a
Communication plan a a
Consensus a
Control Charts a a a a
CTQ (Critical to Quality) Tree a
Data Collection Forms a a a a
Check Sheet a a a a
Concentration Diagram a a
Data Collection Plan a a a
Data Types a
DOE (Design of Experiments) a
Full factorial
Reduced (fractional factorial)
Screening designs
Plackett-Burnham designs
More than two levels
Flow diagrams/Flowchart a a a a a
Focused problem statement a
FMEA (Failure Mode Effect Analysis) a a
Frequency plots a a a a
Gage R&R/MSA a
Histograms a a a
Hypothesis tests a
t-test
paired t-test
ANOVA
Chi-square
Interrelationship Digraph (ID) a
Involvement Matrix a
Kano model a
Matrix Diagram a
Measurement Systems Analysis (MSA) a
Operational Definitions a
Planning tools a
GANTT chart a
Planning grid
Pareto charts a a a
WBH PI-II
Inventory of Six Sigma Tools
Six Sigma Project Tools
Phase of DMAIC in which tool is

most commonly used
Tool Define Measure Analyze Improve Control Comments

Pilot Test/PDCA a
Prioritization matrix a a
Process capability a a
Process management chart a
Process sigma a a
Quality Control Chart a
Regression a
Rolled Throughput Yield (RTY)/First pass a
Run Chart a a
Sampling a a a a
Scatter plots/Scatter Diagrams a
SIPOC a
Six Sigma Storyboard a
Stakeholder analysis a a
Standardization a
Stratification a a a a
Stratified frequency plots a
Taguchi Loss Function a
Time Series Plots (Run Charts) a a
Tollgate review a a a a a
Tree diagram a
VOC (Voice of the Customer) a
Y = f(X) a a a a a
WBH PI-II
Inventory of Six Sigma Tools
Inventory of tools in WBH PI-II Structured Project Guide
Task
Stage Task Comments Tool Responsible YB Training GB Training BB Training
no
Green Belt, Black
1 Identify the Project
Project Summary Belt
Green Belt, Black
2 Identify the Champion, Sponsors Project Summary Belt
Champion and Green Belt to identify team players and define Champion/Spons
3
Roles & Responsibilities
Project Summary ors
4 Develop "Draft Project Charter" & get reviewed by Black Belt Project Charter Green Belt
Explain Project Charter to all the team members and

5 1st Project Meeting Green Belt
TOLLGATE 1 - DEFINE
review/revise charter
6 Present Project Charter to PI-II project sponsors Presentation Template Green Belt
7 Fine tune the Project Charter Project Charter Green Belt
Obtain the Project Charter approval - Department Manager,

8
Department VP, Finance (??)
Project Charter Green Belt
9 Create initial KPOV Chart KPOV Chart Green Belt
Create shared folder for project documentation and assign

10
minutes of meeting (MOM) responsibilities
MOM Green Belt
As Assigned -
11 Create Communication Matrix Communication Matrix team members
Create mock Dashboard, update responsibility and display Dashboard - Poster As Assigned -
12
the Dashboard at the Champion / Leader office Board team members
MOM taker -
13 Update MOM MOM team members
14 Obtain tollgate 1 approval from Champion and Black Belt Structured Project Guide Green Belt
As Assigned -
15 Develop Process Map – recommend “SIPOC” Chart SPIOC Chart
Tollgate 2 - DEFINE
team members
As Assigned -
16 Prepare the KPOV & KPIV Map KPOV KPIV Map team members
Develop the Effort/Elapsed time chart As Assigned -
17
(Mandatory for cycle time related projects)
Effort/Elapsed Time Chart
team members
As Assigned -
18 Finalize and update KPOV Chart KPOV Chart team members
As Assigned -
19 Update Communication Matrix, MOM and Dashboard Various
team members
WBH PI-II Project Structured Guide (PSG)

29/33
Inventory of Tools Version: 1.0
Task
no
Prepare the PMC (Process Measurement Chart) for the As Assigned -
21
KPOVs that need to be analyzed and monitored
PMC Chart team members
Tollgate 3 - MEASURE
Deveop the data collection templates as mentioned in PMC

22 Various templates Team
(Ensure the adequacy and appropriateness)
23 Collect data as per PMC in the templates developed Activity Team
Decide relevant charts to be prepared (based on data type)

24 Activity Team
for further analysis and launch periodic reports
Calculate "Baseline Sigma” to understand the current As Assigned -
25
process capability
Baseline Sigma Chart team members
Revisit Project Charter and update if required As Assigned -

26 Activity
Keep all versions of the charters for future references. team members
As Assigned -
team members
Prepare the appropriate control charts for variability As Assigned -

29
identification
Control Chart templatesteam members
Tollgate 4 -
ANALYZE
Perform Variability Analysis (Instability, Off target, Variation) As Assigned -

30 Activity
using control charts and Process Capability team members
As Assigned -
team members
33 Identify all Possible causes through brain stroming Possible Cause List Team
Tollgate 5 - ANALYZE
As Assigned -
34 Construct Cause & Effect Diagram Cause & Effect Diagramteam members
35 Identify Probable causes Validate with staff Team
Priortize top 5 probable causes to perform Root Cause Historical data, As Assigned -
36
analysis observations or Voting team members
37 Create KPIV control matrix to control root cause KPIV Control Matrix Team
As Assigned -
team members

30/33
Task
no
Brainstorm and list down all Possible solutions for the

40
priortized root causes and KPIVs
Possible Solutions List Team
Tollgate 6 -
IMPROVE
Prioritize the solution based on Cost, Implemention

41
difficulties & Contradicting factors etc.,
Priotitized Solutions ListTeam
42 Develop action plan Action Plans Team
As Assigned -
team members
As Assigned -
45 Calculate the new process sigma Activity
team members
Validate the Implemented solution - Confirm the effect of result
46 Activity Team
before & after implementation of solution
Tollgate 7 -
IMPROVE
If the solution is "ineffective" then identify an alternative

47 Activity Team
solution and develop new action plan and re-validate
GB, BB &
48 Compute Six Sigma Financial Score Card Activity
Champion
As Assigned -
team members
Develop the Control System Matrix for the implemented

51
solutions
Control System Matrix Team
Tollgate 8 - CONTROL
Integrate the estabilshed control and systems into SOP and

52 Activity TBD
quality systems
Communicate the new control methods to all relevant
53 Activity TBD
staff/departments
54 Provide training to the relevant staff/departments Activity TBD
55 Set dashboard to monitor Big Y and contracdicting factors Activity Team
56 Develop standard format to publish periodical status report Activity Team
As Assigned -
team members

31/33
Tollgate 8 - CONT
Task
no

32/33
Task
no
58 Document the roles played by the team players Final Report Green Belt
Project Closure
59 Document TGR & TGW (Things Gone Right / Things Gone Wrong) Final Report Green Belt
60 Document the various tools used in the DMAIC cycle Final Report Green Belt
61 Prepare project presentation for GB certification Final Report Green Belt
Present to Champion and Black Belt and get approval for

62 Activity Team
project closure

33/33

Structured Project Guide - Template

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Six Sigma Project

1 Identify the Project

2 Identify the Champion, Sponsors

Explain Project Charter to all the team members and

5 1st Project Meeting

6 Present Project Charter to PI-II project sponsors Activity

7 Fine tune the Project Charter Project Charter

Obtain the Project Charter approval - Department Manager,

9 Create initial KPOV Chart KPOV Chart

Create shared folder for project documentation and assign

11 Create Communication Matrix Communication Matrix

13 Update MOM MOM

1 Develop Process Map – recommend “SIPOC” Chart SPIOC Chart

2 Prepare the KPOV & KPIV Map KPOV KPIV Map

Develop the Effort/Elapsed time chart Effort/Elapsed Time

4 Finalize and update KPOV Chart KPOV Chart

5 Update Communication Matrix, MOM and Dashboard Various

Prepare the PMC (Process Measurement Chart) for the

Deveop the data collection templates as mentioned in PMC

3 Collect data as per PMC in the templates developed Activity

Decide relevant charts to be prepared (based on data type)

Revisit Project Charter and update if required

7 Update Communication Matrix, MOM and Dashboard Activity

Perform Variability Analysis (Instability, Off target, Variation)

3 Update Communication Matrix, MOM and Dashboard Activity

Cause & Effect

3 Identify Probable causes Validate with staff

Priortize top 5 probable causes to perform Root Cause Historical data,

6 Update Communication Matrix, MOM and Dashboard Activity

Brainstorm and list down all Possible solutions for the

Prioritize the solution based on Cost, Implemention Priotitized Solutions

3 Develop action plan Action Plans

4 Update Communication Matrix, MOM and Dashboard Activity

1 Calculate the new process sigma Activity

Validate the Implemented solution - Confirm the effect of

4 Compute Six Sigma Financial Score Card Activity

5 Update Communication Matrix, MOM and Dashboard Activity

Integrate the estabilshed control and systems into SOP and

4 Provide training to the relevant staff/departments Activity

5 Set dashboard to monitor Big Y and contracdicting factors Activity

6 Develop standard format to publish periodical status report Activity

7 Update Communication Matrix, MOM and Dashboard Activity

1 Document the roles played by the team players Final Report

Document TGR & TGW (Things Gone Right / Things Gone

4 Prepare project presentation for GB certification Final Report

Present to Champion and Black Belt and get approval for

CHAMPION Department Head Dr Oduntan Olusala

LEADER Green Belt

Department Function Name Role/Resp. on Team E-mail address Work Phone

Name Role/Resp. on Team Meeting 1 Meeting 2 Meeting 3 Meeting 4

LEADER Green Belt

Data Collection on food related allergies & health risks

Data collection on food/groceries' prices in supermarts

Project Schedule (High Level) Suggested Timeframe

Duration Days Measure 1 week 2 weeks

Analyze 2 weeks 1 month

Improve 2 weeks 1 month

Control 1 week 2 weeks

Description Type of resource Cost of resource ($)

Total Expenses $0.00

Total Benefits $0.00

Associated Company/Department Objectives