Lexmark Error Firmware Errore 900.

http://support.lexmark.com/index?pmv=print&page=content&locale=en&productCode=LE...
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900.xx, 900.00, and 900 Service RIP Errors – Preliminary Tests and Escalation Information Gathering ID:HO3643
Usergroup :External
11/28/16
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4019 4029 4039 + Family

4039 Family Lexmark C520 Lexmark C522 Lexmark C524
Lexmark C530 Lexmark C532 Lexmark C534 Lexmark C540
Lexmark C760 Lexmark C762 Lexmark C770n Lexmark C772n
Lexmark CV540 Lexmark CV546 Lexmark E120 Lexmark E120n
Lexmark E210 Lexmark E220 Lexmark E230 Lexmark E232
Lexmark E234 Lexmark E238 Lexmark E240n Lexmark E250d
Lexmark E260 Lexmark E320 Lexmark E321 Lexmark E322
Lexmark E323 Lexmark E330 Lexmark E332n Lexmark E340
Lexmark E342n Lexmark E350d Lexmark E352dn Lexmark E360
Lexmark E450dn Lexmark E460 Lexmark E462 Lexmark T420
Lexmark T430 Lexmark T520 Lexmark T522 Lexmark T620
Lexmark T652 Lexmark T654 Lexmark T656 Lexmark W812
Lexmark W820 Lexmark W840 Lexmark W850 Lexmark X264
Lexmark X340 Lexmark X342n Lexmark X363 Lexmark X364
Lexmark X422 MFP Lexmark X443 Lexmark X4500 Lexmark X463
Lexmark X464 Lexmark X466 Lexmark X500 Series Lexmark X520
Lexmark X522 Lexmark X522s Lexmark X543 Lexmark X544
Lexmark X546 Lexmark X620e Lexmark X630 Lexmark X632
Lexmark X634dte Lexmark X634e Lexmark X642 Lexmark X644
Lexmark X646 Lexmark X651 Lexmark X652 Lexmark X654
Lexmark X738 Lexmark X750e Lexmark X752e MFP Lexmark X762e MFP
Lexmark X772 Lexmark X782 Lexmark X792 Lexmark X820e
Lexmark X950 Lexmark X952 Lexmark X954 Optra E
Optra E plus Optra E plus Mac Ready Optra E310 Optra E312
Optra Ep Optra Es Optra K 1220 Optra Lx
Optra Lx plus Optra Lxi Optra Lxi plus Optra Lxn plus
Optra M410 Optra M412 Optra N model 240 Optra N model 245
Optra R Optra R plus Optra Rn plus Optra Rt
Optra Rt plus Optra Rx Optra S 1250 Optra S 1255
Optra S 1620 Optra S 1625 Optra S 1650 Optra S 1855
Optra S 2420
Problem
900.xx; 900 service RIP software; 900; 900.00; 900.55; 900.40; Cannot print; Flushing buffer; Intermittent 900 errors; Print file generates 900 error; Undefined; 900 with PCL driver; with PostScript driver; PS error flushing buffer displays
900 on new printer; Button sequence; Operator panel button sequence; Control panel; PCL Smartswitch; PS Smartswitch; Obtain crash code information; How to capture; USB Menu; Standard Network; Parallel; Driver types PCL; PostScript
(PS); Universal; Host based (HBP) printer drivers; Capture history; Gather secondary crash codes;
Solution
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Overview
This article provides:
Basic troubleshooting tips for 900.00 Firmware, unidentified 900.xx, or 900 Service RIP Software errors.
Additional tests and remedy suggestions.
Information required by Lexmark Technical Support in the event that the cause of this error cannot be determined.
Instructions for how to gather print-job history and secondary crash-code information.
IMPORTANT! 900 errors do not imply that a service call is required. Many of these errors can be analyzed using a well-established escalation process and a solution can be provided over the phone.
Target Audience
Any enduser who is experiencing a 900.00 Firmware error or a 900 Software RIP Service error on their printer or MFP.
NOTE: The subcode .00, found on newer devices, signifies no match for any specific problem or printer process.
Recommended: Other 900.xx errors, (where xx is a specific sub code number) may have a KnowledgeBase article available. Search for the specific 900 error before you continue to read this article.
Article Contents
Click to any topic in this article.
Preliminary Diagnosis
Power OFF and ON with and without data cable.

Reconnect cable and send different print job.
Clear all jobs in print queue and resend the print job.
Switch from PS to PCL driver or vice versa.
Other Tests and Remedy Suggestions
Bad cable
Printer driver issue
Corrupt print queue
Defective printer peripheral
Firmware fix suggestions
Corrupt print file
Disabled PS or PCL Smartswitch
Data Collection for Escalation Purposes
How to capture history or secondary crash code information
History Page Procedure

Secondary Crash Code Procedure
Crash code example
What is RIP?
Preliminary Diagnosis
Follow steps 1–3, and then reference each decision table to determine your next step.
To summarize the steps:
Step Action
1 Power the printer OFF and ON.
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2 Disconnect the data cables and repeat the power OFF/ON procedure.
3 Send a different print file to printer, and then send the problem print file to the printer again.
4 If the problem is isolated to a single file or incident, see Other Tests and Remedy Suggestions.
Steps/Actions
1. Power the printer OFF and ON.
IMPORTANT! Make sure the original print job has been released from the print queue, or pause the print queue before performing this procedure.
Step 1 Decision Table
If... Then... And...

Repeat Step 1.
Does the error return?
If yes, you likely have a printer hardware

issue. See Contacting Lexmark at the bottom
The error remains Disconnect the data cable (USB, of this article.
displayed on the ethernet, parallel, or other data cable
printer... type)... Note: You still may be asked to provide
additional information about your printer or
MFP's environment.
Also, you may still need to provide some of

the information found under Data Collection
for Escalations.
Did an internal printer test page print?
If yes, this is probably a software,

Try to print an internal test page
The printer returns communication, or firmware-related issue.
such as the Menu Settings page(s)
to a Ready state... See Step 2.
from the Reports menu...
If no, the error returns again. See Contacting
Lexmark at the bottom of this article.
2. Reconnect the data cable and send a different print job to the printer.
NOTE: Again, the printer must be in a Ready state, and the print queue should be free from any existing print jobs before performing this procedure.

Make sure all print queues with access to this printer are
free of spooled print jobs. Not performing this check will
likely result in a resending of the problematic print job.
If possible, repeat this procedure with a different type of data

The error Again, power the printer
connection cable; for example, if connected via Ethernet
returns... off and on...
cable, try to connect the printer to the computer via USB
cable.
If still unsuccessful, see other tests and data collection topics

below before you contact Lexmark Technical Support.
A communication or
The print job is
software issue may be Continue to Step 3.
successful!
the culprit...
3. Resend the print job that originally generated the error.

See Other Tests and Suggestions.
The original print job again Clear the print queue, and
produces a 900-related power the printer off and on If a solution cannot be obtained, see data
error... again... collection below, and then contact Lexmark
Technical Support.
A software or communication
Further observation is recommended to
The print job is successful... issue may have been the
isolate the cause of the problem.
culprit...
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Back to top
Other Tests and Remedy Suggestions
If you are viewing this section, you have already performed the base printer test above under Preliminary Diagnosis and you have determined that the error is not caused by a hardware failure.
You can perform these additional tests to further eliminate or verify possible root causes for the error.
NOTE: If you cannot determine the root cause of this error, skip to the next data collection section to obtain the required information necessary for Lexmark Technical Support to further diagnose the issue.
In this section, you will try to eliminate the following possibilities:
Bad or corrupted print data due to a poor data cable connection

A printer driver emulation problem caused by a printer driver that is not suitable for a particular type of file
An improperly processed print job caused by heavy print queue traffic or other forms of congestion
A specific peripheral or option on the printer that is called upon when printing this specific-problem print job
Printer firmware either outdated or introduced early in the product's lifecycle; e.g., Update Network, Base, Engine, Kernel, or other firmware code levels depending on your printing environment
A bad or corrupted source file caused by the software application that created the original document
Non-print related error sources such as fax, remote copy, e-mail and others
Network congestion or data integrity over the network
Printer settings that may generate 900 errors
Network ports or problem with print queue
1. Bad cable or connection test
a. Reseat the data cable on both ends. For example, printer and the network's source Ethernet port, or if locally-attached the printer and computer with parallel or USB connection.
b. Resend the original problem file to the printer.
c. If available, try to different data cable and test again.
2. Printer driver test
This may determine if language emulation incompatibility is causing the 900 error. Other drivers may include: Lexmark PCL, PostScript, Universal Printer Driver(UPD), Host Based (HBP), or XPS drivers.
a. Install a different driver, or install a different driver version.

b. Test again.
3. Simple print queue test
Clear the print queue and resubmit the print job(s). A file will often print correctly the second time. This may be caused by an improperly processed print job.
4. Test printer peripherals (Recommend for experienced technicians only)
a. Power off the printer.

b. Remove all options from the system (controller) card.
c. Remove any electronic options from the system (controller) card, such as added memory, hard drives, or option cards. NOTE: Lexmark cannot guarantee that third-party options will perform properly in your printer.
d. Test the printer without any options.
e. If the error remains, power off the printer and remove any paper-handling options, (e.g., optional trays, a duplex assembly, etc.) and attempt to print a job.
f. Occasionally, defective paper-handling options may generate this error.
5. Update your printer or MFPs firmware to latest version
Printer or MFP Firmware Release Notes
E46x, X46xe, T65x, X65xe, C73x, Please click here for the latest firmware update release notes and
X73x, W85x and X86xe series identify any 900-related errors that may have been resolved with
printers and MFPs this firmware update.
Legacy or older printers or MFPs Contact Lexmark Technical Support.
Click here for a full list of firmware update methods.
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NOTE: The embedded web server (EWS) is most commonly used for this purpose in network-attach environments, and the USB Utility (USButil.exe) is most commonly used for this purpose in local-attach environments.
6. Test the original file
If possible, send the file to a different printer and recreate the file if the problem persists. If necessary, consider uninstalling and reinstalling the original application.
7. 900 errors generated by other MFP functions
If a 900 error is generated when sending or receiving a fax, (or some function other than printing) it is recommended that you contact Lexmark Technical Support.
NOTE: You will still be required to supply history pages or crash codes along with other information as recommended by the assisting support agent.
8. Network congestion or heavy network traffic
This condition is not as common, but it is possible. You may be asked to provide a network trace if you are able to successfully print with a USB connection.
Click here for more information on how to capture a network trace.
9. Printer settings that may generate a 900 error
a. Check the Menu Settings page to verify the PCL smartswitch is turned ON if a PCL printer driver is in use. Check this setting per port network, USB, parallel or other. NOTE: This setting is found under each of the
corresponding Port Menus such as USB Menu, Standard Network, Network 1, Parallel or other.
b. Check Menu Settings page to verify whether PS smartswitch is turned ON if a PostScript driver is in use. NOTE: Flushing Buffer may also occur in this case. Again, this setting is found under each of the
corresponding Port Menus such as USB Menu, Standard Network, Network 1, Parallel, etc.
c. Check the Menu Settings page to verify NPA mode. This is the bi-directional communication protocol standard for all Lexmark printers. Toggle this setting between enabled and disabled to see it if affects the result.
10. Network ports or problem with the print queue
This condition is not as common, but it is possible. Further investigation may be required, but here are some suggestions:
If you are using a Lexmark Network Port, try switching to a Microsoft Standard TCP/IP port.
If possible, if you are using a Microsoft Standard TCP/IP port, or LPR port, try installing the Lexmark port monitor if it is not already installed, and creating a Lexmark Network Port.
Resend the print job(s) to see if the 900 error persists.
Back to top
Data Collection for Escalation Purposes
Escalation of this type of issue to upper-levels of technical support will require the following information:
1. A detailed and exact description of the problem

2. Step-by-step instructions on how to reproduce the problem
3. Any special details about the printing environment
4. Exact error message: this includes any sub code such as 900.92, with .92 being the sub code.
5. Menus Settings page(s): these pages should include the exact configuration and code levels that were in place when the printer failed; e.g., Reports Menu > Print Menus page or Menu Settings page.
6. Captured files that allow the problem to be reproduced; or, at the very least, provide a print file (.prn) as processed by default printer driver.
7. History Pages: these are obtained from the device's web page. See below for further assistance.
8. Crash codes: newer printer models will have this information logged in the history pages. Document the complete code information. See below for further assistance.
9. The type of connection being used; for example, USB, Ethernet, Twin-ax, parallel, or other serial connection
10. Software application and software version in instances where one particular application or print job that is sent to the printer produces this error
11. Driver type and driver version; for example, I am using the 1.6 version of the PCL XL Universal Printer Driver
12. Network topology if connected to an Ethernet network (switches, hubs, routers, VNCs, other)
How to Capture History and Secondary Crash Code Information
IMPORTANT! Capture this information immediately after the error is witnessed and write down ALL secondary crash code information.
Why?
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This temporary crash code summary information is stored in the printer's volatile memory.
Thus, any interruption to the printer's power, or a printer reset, will clear this information.
Moreover, any post-error printer activity that reports information to this memory allocation will overwrite the previous incident.
History Page Capture Methods
This method is recommended for 2008–2010 models. Three (3) methods are available for obtaining this information:
1. Printer or MFP's web page

2. Command prompt method via the command line
3. Diagnostic Menu (Certified Lexmark technicians only)
Method 1: Printer or MFP's web page
Step Action
Type http://printer_IP_address/se, where printer_IP_address is the TCP/IP address of the printer,

1
and se is required to gain access to the printer's diagnostic information.
2 Click on History Information.
3 Click on the File from the File Menu bar.
4 Click on Save As or Save Page As.
5 From the Save as type drop-down menu, select Text File (.txt).
Click Save. Make sure you take note of the save destination folder so that you can locate the
6
history.txt file.
Method 2: Command prompt
Step Action 1 Go to command line (dos or linux). The drive letter will resemble something similar to C:\>. 2 Type finger history@printer_IP_address > history.txt, where > is the greater-than symbol. 3 Exit the command
line by typing exit. 4 Locate the history.txt file in the root directory.
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Button Combination Table: Secondary Crash Code Information
While the 900 Service error is displayed on the control panel, obtain the secondary crash codes. Take precise note of this information as displayed.
NOTE: This code will also contain the sub code information on later generation products.
1. Press and hold down the buttons in the order as described in the button combination column.
2. The printer will display the secondary code(s) for that error.
3. If there is too much information to be displayed all at once on the printer, press the <Menu> buttons (Right or Left) or (Up and Down) to scroll through the complete code.
4. See an example below for what this crash code might look like.
5. Please contact Lexmark Technical Support for assistance with deciphering the crash codes as they can be very cryptic.
x – Denotes any combination of numbers (2,3,4,5,6,) which forms the full model number; e.g., X652.
Printer or MFP Series Button Combination
MX31x, MX41x, MX51x, MX61x,

MX71x, MX81xdn Green Start ( ) + 2 (Numeric Keypad)
CX31X, CX41x, CX51x
MS51x, MS61x, MS71x, MS81xdn

CS41x, CS51x Press Home button + 2 (Numeric keypad)
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X74x, X79x, X92x, X95x Green Start ( ) + 2 (Numeric Keypad)
C746, C748, C79x, C925

C95x, X548 Press Home button + 2 (Numeric keypad)
X4600, X64x, X85x , X77x,

Green Start ( ) + 2 (Numeric Keypad)
X78x, X65x, X46x, X73x
Menu ( ) + Left ( )
C73x, E46x, T65x, T64x, E450, Note: You may have to press to scroll through
W840, C920, C52x, C53x, C78x,
the entire message. Also, press to view additional
C935
code information.
Click here for more information.
X 2 (twice)
E25X series
X422 MFP Menu ( )+ Copy button
Press and hold Return while you press Select. Or,

hold down first the Return button and then the
Select button and end up holding both down
Optra Series, T52/62x, T63x,
simultaneously.
C710, C720, C510, C91X
Note: You may have to press to scroll through the
entire message.
Back ( ) and Right ( ).

C54x, X54x, X36x, E36x
Note: You may have to press to scroll through the
entire message.
4039
Return + 2nd softkey.
4049
Back to top
Secondary Crash Code Example
Displayed Error Secondary crash code
900.00 Service RIP 42 Page4 SIGSEGV illegal access to 00000000 ep\ c=0x00a67228
software ra=0x00a67228
Back to top
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What is RIP?
IMPORTANT! New printer and MFP models will not display the word RIP in the error message.
Back to top
Contacting Lexmark
If you are ready to proceed, and you have gathered the necessary information required to escalate this issue, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your printer
machine/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.
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Lexmark Error Firmware Errore 900.

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http://support.lexmark.com/index?pmv=print&page=content&locale=en&productCode=LE...

German English Spanish French Italian

4019 4029 4039 + Family

This article provides:

Click to any topic in this article.

Power OFF and ON with and without data cable.

Other Tests and Remedy Suggestions

Data Collection for Escalation Purposes

How to capture history or secondary crash code information

History Page Procedure

Crash code example

To summarize the steps:

1. Power the printer OFF and ON.

Step 1 Decision Table

If... Then... And...

Does the error return?

If yes, you likely have a printer hardware

Also, you may still need to provide some of

If yes, this is probably a software,

Step 2 Decision Table

If... Then... And...

If possible, repeat this procedure with a different type of data

If still unsuccessful, see other tests and data collection topics

3. Resend the print job that originally generated the error.

Step 3 Decision Table

If... Then... And...

Other Tests and Remedy Suggestions

In this section, you will try to eliminate the following possibilities:

Bad or corrupted print data due to a poor data cable connection

1. Bad cable or connection test

2. Printer driver test

a. Install a different driver, or install a different driver version.

3. Simple print queue test

4. Test printer peripherals (Recommend for experienced technicians only)

a. Power off the printer.

5. Update your printer or MFPs firmware to latest version

Printer or MFP Firmware Release Notes

Legacy or older printers or MFPs Contact Lexmark Technical Support.

Click here for a full list of firmware update methods.

6. Test the original file

7. 900 errors generated by other MFP functions

8. Network congestion or heavy network traffic

Click here for more information on how to capture a network trace.

9. Printer settings that may generate a 900 error

10. Network ports or problem with the print queue

Data Collection for Escalation Purposes

1. A detailed and exact description of the problem

How to Capture History and Secondary Crash Code Information

History Page Capture Methods

1. Printer or MFP's web page

Method 1: Printer or MFP's web page

Type http://printer_IP_address/se, where printer_IP_address is the TCP/IP address of the printer,

2 Click on History Information.

3 Click on the File from the File Menu bar.

4 Click on Save As or Save Page As.

Method 2: Command prompt

Button Combination Table: Secondary Crash Code Information

Printer or MFP Series Button Combination

MX31x, MX41x, MX51x, MX61x,

MS51x, MS61x, MS71x, MS81xdn

X74x, X79x, X92x, X95x Green Start ( ) + 2 (Numeric Keypad)

C746, C748, C79x, C925

X4600, X64x, X85x , X77x,