Beruflich Dokumente
Kultur Dokumente
Scope of services
Timings
2. Organogram
3. Quality Policy
4. Quality Objectives
Outpatient Department
Document No: Date of Issue : ---------------
Version/Issue No: 01 Effective Date: -------------------
6. Patient Registration
S. Activity Responsibility Record
No
3. In case the patient has arrived at the wrong clinic, they shall be OPD Nil
guided towards their respective clinic. clinic Aaya/Staff nurse
4. The staff nurse/aaya shall ensure that the patient is seated OPD Nil
comfortably and is waiting for his/her turn and there is no clinic Aaya/Staff nurse
overcrowding in or around the clinic
5. Patients shall be allowed entrance to the clinic only as per their OPD Nil
clinic Aaya/Staff nurse
turn i.e. “first come first examine” basis.
9. Patient Referral
7. JSSK patients and 108 patients are not charged. OPD Medical Officer, Nil
Staff Nurse
8. Patient along with the referral form and case sheet shall be OPD Medical Officer, Referral form
Staff Nurse
referred to the higher centre.
9. The nursing staff shall also contact the referral centre and OPD Medical Officer, Refer In-Out register
follow up about the condition of the patient post referral. Staff Nurse
16. A label of “out of order” shall be attached to the equipment OPD -Incharge Nil
and information regarding breakdown shall be passed to all
staff including any shift changes.
17. On restoration of the equipment, the Equipment Breakdown OPD -Incharge Nil
Record should be updated. This indicates that the
breakdown/maintenance is performed of the equipment.
The “out of order” sticker shall be removed after the
restoration of the equipment.
18. All the breakdowns occurring in the department should be OPD -Incharge Equipment register
maintained in the equipment register and include the
following
o Breakdown Date and Time
o Breakdown Details (Technical fault or other reasons)
o Date and Time of Rectification
o Total Time Taken (Rectification Time – Breakdown Time)
o Rectification Details with expenditure including cost (if
any)
o Remarks with functional status
o Reasons for delay if any
12. Patient’s details are entered into the dressing register. Dresser/ Dressing room register
Staff Nurse
13. The dresser carries the process of wound dressing Dresser/ Dressing room register
Staff Nurse
14. Swabs, bandage etc are disposed as per Biomedical Waste Dresser/ Nil
(Management and Handling) Rules, 1998. Staff Nurse
SERVICES PROVIDED UNDER NATIONAL HEALTH PROGRAMME
15. National Immunization Programme Nodal officer Reporting Formats
Revised National Tuberculosis (TB) Control Programme
National AIDS Control Programme
Maternal & Child Health Programme
Family Planning Programme
National Blindness control program
National Leprosy elimination Programme.
National Vector Borne Disease Control Programme
National Tobacco Control Programme
National Flurosis Disease Control Programme
National Iodine deficiency Diseases Control Programme
National Communicable Disease Control Programme
National Non Communicable Disease Control Programme
National Diabetic Control Programme
National Diarrhoea Control Programme
2. All patient care area shall be first mopped with disinfectant and Housekeeping Housekeeping checklist
then with detergent water. staff
3. Use of brooms shall be avoided, only dry & wet mopping shall be Housekeeping Housekeeping checklist
followed. staff
4. Dusting of tables, racks, cupboards and windows shall be done Housekeeping Housekeeping checklist
either before or after OPD timings to avoid dispersion of dust staff
particles in air and thereby inside nostrils of patient which may
cause them discomfort.
5. Infection Control Nurse shall ensure housekeeping staff is trained Infection control Housekeeping checklist &
for spill management. Nurse Infection control round
checklist
Outpatient Department
Document No: Date of Issue : ---------------
Version/Issue No: 01 Effective Date: -------------------
2. As per the organisation policy, any hospital staff found guilty of Hospital staff No smoking Policy
non-adhering to the above policy shall be liable to a fine of Rs
200/-
3. If the staff at the hospital come across any patient/patient Hospital staff No smoking Policy
attendant with a regular smoking habit shall educate them on the
harmful impact of smoking and motivate them to quit smoking.
4. Any patient/attendant if found smoking inside hospital premises Hospital staff No Smoking Policy
shall be alerted about the No smoking policy and asked to refrain
from the same immediately
Outpatient Department
Document No: Date of Issue : ---------------
Version/Issue No: 01 Effective Date: -------------------