29/3/2018 60866 - Failed to Show RSWho Message

Failed to Show RSWho Message

60866 | Date Created: 04/27/2009 | Last Updated: 02/02/2018
Access Level: TechConnect

Problem
I get the following errors when starting RSLinx Classic software:

Failed to show RSWho.

Need register file: C:\Program Files\Rockwell Software\RSCommon\RSObserv.exe

Failed to show RSWho.

Can't access file: C:\Program Files\Rockwell Software\RSCommon\Harmony.rsh

Also an error 1053 occurs when attempting to start the Harmony service from the Windows Control Panel or RSLinx Classic Software installs on multiple drives.

When RSLogix 5000 Communications-->Who Active the message Failed to show RSWho appears although you are able to launch and see the RSWho window in the
RSLinx Classic software.

Solution
First, make sure RSLinx Classic software is compatible with your Operating System. Refer to Product Compatibility and Download Center
(http://compatibility.rockwellautomation.com/Pages/MultiProductSelector.aspx?crumb=111&toggleState=!O0!,!O5!,!O5_0!#) to check compatibility.

If so the do the following:

1. Go to Start --> Settings --> Control Panel --> Services

2. Double click the Harmony service

Note: If there is no Harmony service, run the repair on RSLinx Classic application from the Windows Control Panel. If there is Harmony service, it will most likely be
disabled. Double-click and set it to Manual. Then click Apply --> OK --> Close. Verify if this has solved the issue if not continue.

3. In the General tab, verify the Path to executable:

32-bit OS:
C:\Program Files\Rockwell Software\RSCommon\RSOBSERV.EXE

64-bit OS:
C:\Program Files (x86)\Rockwell Software\RSCommon\RSOBSERV.EXE

Check the directory listed above to make sure that RSOBSERV.EXE is located at that file location. It is also possible that RSOBSERV.EXE might be in another directory if
RSLinx Classic software was installed to a non-default location. If RSOBSERV.EXE is not in this directory, search your local drive for this executable.

https://rockwellautomation.custhelp.com/app/answers/detail/a_id/60866 1/3
29/3/2018 60866 - Failed to Show RSWho Message

4. Go to Start --> Run

5. Type regedit and click OK
6. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Harmony

7. As a precaution, back up the existing registry information by right-clicking the Harmony folder and selecting Export.
8. Click on the Harmony folder. On the right-hand side ImagePath should have:

32-bit OS:
"C:\Program Files\Rockwell Software\RSCommon\RSOBSERV.EXE"

64-bit OS:
"C:\Program Files (x86)\Rockwell Software\RSCommon\RSOBSERV.EXE"

9. If this path is not correct, right-click on it and select Modify. Verify if this has solved the issue if not continue.
10. Deleting the Harmony files can be attempted to resolve the issue as well. See 769010 - RSLinx Classic: Clearing cache by deleting Harmony files
(//rockwellautomation.custhelp.com/app/answers/detail/a_id/769010).

There is known issue with recent Microsoft security updates that affects many Rockwell Software. If you are still having the issue with RSLinx Classic refer to 1071234 -
Microsoft Windows Security Updates for Meltdown/Spectre Vulnerabilities Impact (//rockwellautomation.custhelp.com/app/answers/detail/a_id/1071234).

https://rockwellautomation.custhelp.com/app/answers/detail/a_id/60866 2/3
29/3/2018 60866 - Failed to Show RSWho Message
DISCLAIMER
This knowledge base web site is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects.
Accordingly, the information in this web site is not intended to constitute application, design, software or other professional engineering advice or services. Before making any
decision or taking any action, which might affect your equipment, you should consult a qualified professional advisor.

ROCKWELL AUTOMATION DOES NOT WARRANT THE COMPLETENESS, TIMELINESS OR ACCURACY OF ANY OF THE DATA CONTAINED IN THIS WEB SITE AND
MAY MAKE CHANGES THERETO AT ANY TIME IN ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO
USERS "AS IS." IN NO EVENT SHALL ROCKWELL BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
LOSS PROFIT OR DAMAGE, EVEN IF ROCKWELL AUTOMATION HAVE BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

ROCKWELL AUTOMATION DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED IN RESPECT OF THE INFORMATION (INCLUDING SOFTWARE)
PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT. Note
that certain jurisdictions do not countenance the exclusion of implied warranties; thus, this disclaimer may not apply to you.

If you have a problem with this page, please use this link (mailto:rockwellautomation@custhelp.com?
Subject=Problems%20with%20web%20page%20%2Fapp%2Fanswers%2Fdetail%2Fa_id%2F60866&Body=%28Please%20include%20steps%20to%20reproduce%20and%20a
to report it to us by email.

This page is best viewed in Internet Explorer 11, Edge, Firefox 41, Chrome 46, Safari 9 or newer.

https://rockwellautomation.custhelp.com/app/answers/detail/a_id/60866 3/3