What skills are required for Government Property Inspectors

and Investigators?
Importance Skills

Active Listening - Giving full attention to what other people are saying,
taking time to understand the points being made, asking questions as
appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the

needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths

and weaknesses of alternative solutions, conclusions or approaches to
problems.

Reading Comprehension - Understanding written sentences and

paragraphs in work related documents.

Judgment and Decision Making - Considering the relative costs and

benefits of potential actions to choose the most appropriate one.

Complex Problem Solving - Identifying complex problems and

reviewing related information to develop and evaluate options and
implement solutions.

Active Learning - Understanding the implications of new information

for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other

individuals, or organizations to make improvements or take corrective
action.

Social Perceptiveness - Being aware of others' reactions and

understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Systems Evaluation - Identifying measures or indicators of system

performance and the actions needed to improve or correct performance,
relative to the goals of the system.

Systems Analysis - Determining how a system should work and how

changes in conditions, operations, and the environment will affect
outcomes.

Time Management - Managing one's own time and the time of others.
 Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Quality Control Analysis - Conducting tests and inspections of products,

services, or processes to evaluate quality or performance.

Operation Monitoring - Watching gauges, dials, or other indicators to

make sure a machine is working properly.

Learning Strategies - Selecting and using training/instructional methods

and procedures appropriate for the situation when learning or teaching
new things.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile

differences.

Mathematics - Using mathematics to solve problems.

Management of Personnel Resources - Motivating, developing, and

directing people as they work, identifying the best people for the job.

What knowledge is needed to be a Government Property

Inspectors and Investigator?
Importance Knowledge

English Language - Knowledge of the structure and content of the

English language including the meaning and spelling of words, rules of
composition, and grammar.

Customer and Personal Service - Knowledge of principles and processes

for providing customer and personal services. This includes customer
needs assessment, meeting quality standards for services, and evaluation
of customer satisfaction.

Public Safety and Security - Knowledge of relevant equipment, policies,

procedures, and strategies to promote effective local, state, or national
security operations for the protection of people, data, property, and
institutions.

Building and Construction - Knowledge of materials, methods, and the

tools involved in the construction or repair of houses, buildings, or other
structures such as highways and roads.
Law and Government - Knowledge of laws, legal codes, court
procedures, precedents, government regulations, executive orders,
agency rules, and the democratic political process.

Clerical - Knowledge of administrative and clerical procedures and

systems such as word processing, managing files and records,
stenography and transcription, designing forms, and other office
procedures and terminology.

Engineering and Technology - Knowledge of the practical application of

engineering science and technology. This includes applying principles,
techniques, procedures, and equipment to the design and production of
various goods and services.

Computers and Electronics - Knowledge of circuit boards, processors,

chips, electronic equipment, and computer hardware and software,
including applications and programming.

Design - Knowledge of design techniques, tools, and principles involved

in production of precision technical plans, blueprints, drawings, and
models.

Education and Training - Knowledge of principles and methods for

curriculum and training design, teaching and instruction for individuals
and groups, and the measurement of training effects.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus,

statistics, and their applications.

Mechanical - Knowledge of machines and tools, including their designs,

uses, repair, and maintenance.

Administration and Management - Knowledge of business and

management principles involved in strategic planning, resource
allocation, human resources modeling, leadership technique, production
methods, and coordination of people and resources.

Chemistry - Knowledge of the chemical composition, structure, and

properties of substances and of the chemical processes and
transformations that they undergo. This includes uses of chemicals and
their interactions, danger signs, production techniques, and disposal
methods.

Personnel and Human Resources - Knowledge of principles and

procedures for personnel recruitment, selection, training, compensation
and benefits, labor relations and negotiation, and personnel information
systems.

Geography - Knowledge of principles and methods for describing the

features of land, sea, and air masses, including their physical
 characteristics, locations, interrelationships, and distribution of plant,
animal, and human life.

Psychology - Knowledge of human behavior and performance;

individual differences in ability, personality, and interests; learning and
motivation; psychological research methods; and the assessment and
treatment of behavioral and affective disorders.

Foreign Language - Knowledge of the structure and content of a foreign

(non-English) language including the meaning and spelling of words,
rules of composition and grammar, and pronunciation.

Biology - Knowledge of plant and animal organisms, their tissues, cells,

functions, interdependencies, and interactions with each other and the
environment.

Economics and Accounting - Knowledge of economic and accounting

principles and practices, the financial markets, banking and the analysis
and reporting of financial data.

Physics - Knowledge and prediction of physical principles, laws, their

interrelationships, and applications to understanding fluid, material, and
atmospheric dynamics, and mechanical, electrical, atomic and sub-
atomic structures and processes.

Communications and Media - Knowledge of media production,

communication, and dissemination techniques and methods. This
includes alternative ways to inform and entertain via written, oral, and
visual media.

Transportation - Knowledge of principles and methods for moving

people or goods by air, rail, sea, or road, including the relative costs and
benefits.

Work Styles
Importance Styles

Integrity - Job requires being honest and ethical.

Dependability - Job requires being reliable, responsible, and

dependable, and fulfilling obligations.

Cooperation - Job requires being pleasant with others on the job and
displaying a good-natured, cooperative attitude.

Self Control - Job requires maintaining composure, keeping emotions in

check, controlling anger, and avoiding aggressive behavior, even in very
difficult situations.
Adaptability/Flexibility - Job requires being open to change (positive or
negative) and to considerable variety in the workplace.

Attention to Detail - Job requires being careful about detail and

thorough in completing work tasks.

Stress Tolerance - Job requires accepting criticism and dealing calmly

and effectively with high stress situations.

Independence - Job requires developing one's own ways of doing things,

guiding oneself with little or no supervision, and depending on oneself
to get things done.

Concern for Others - Job requires being sensitive to others' needs and
feelings and being understanding and helpful on the job.

Persistence - Job requires persistence in the face of obstacles.

Analytical Thinking - Job requires analyzing information and using

logic to address work-related issues and problems.

Initiative - Job requires a willingness to take on responsibilities and

challenges.

Achievement/Effort - Job requires establishing and maintaining

personally challenging achievement goals and exerting effort toward
mastering tasks.

Leadership - Job requires a willingness to lead, take charge, and offer

opinions and direction.

Innovation - Job requires creativity and alternative thinking to develop

new ideas for and answers to work-related problems.

Social Orientation - Job requires preferring to work with others rather

than alone, and being personally connected with others on the job.
 General Purpose

Responsible for ensuring a product or service meets the established standards of quality
including reliability, usability and performance.

Main Job Tasks and Responsibilities

 draft quality assurance policies and procedures

 interpret and implement quality assurance standards
 evaluate adequacy of quality assurance standards
 devise sampling procedures and directions for recording and reporting quality data
 review the implementation and efficiency of quality and inspection systems
 plan, conduct and monitor testing and inspection of materials and products to ensure
finished product quality
 document internal audits and other quality assurance activities
 investigate customer complaints and non-conformance issues
 collect and compile statistical quality data
 analyze data to identify areas for improvement in the quality system
 develop, recommend and monitor corrective and preventive actions
 prepare reports to communicate outcomes of quality activities
 identify training needs and organize training interventions to meet quality standards
 coordinate and support on-site audits conducted by external providers
 evaluate audit findings and implement appropriate corrective actions
 monitor risk management activities
 responsible for document management systems
 assure ongoing compliance with quality and industry regulatory requirements

Education and Experience

 Bachelors degree preferred

 certifications an advantage including Quality Auditor, Quality Engineer, Quality
Improvement Associate, Six Sigma
 quality inspection, auditing and testing experience
 experience with implementation of corrective action programs
 product or industry-specific experience
 strong computer skills including Microsoft Office and databases
 knowledge of tools, concepts and methodologies of QA
 knowledge of relevant regulatory requirements
 Key Competencies

 attention to detail
 communication skills - verbal and written
 data collection, management and analysis
 problem analysis and problem solving
 planning and organizing
 judgment
 decision-making
 customer service orientation
 teamwork