Table 203.11.24.

177

QUESTIONS RATINGS 1-5

E.A ANGELES
STORE
5 4 3 2 1
Availability of wide
Rage of Supplies
12 19 19 0 0

Reliable and
Approachable Staff
6 21 19 4 0

Proper Handling of
Customer Personal
9 22 19 0 0
items/belongings

Proper Security System 10 19 20 1 0

Proper Handling of
Items
14 18 17 1 0
Cleanliness of Area
12 20 16 2 0

Affordability of Product
Pricing
10 24 16 0 0

Accessibility of
Displayed Product
9 17 20 4 0

Table 4.1 shows that customers are satisfied on E.A. Angeles Store for their proper handling of Items
which earns 14 ratings out of 50 respondents. While Reliable and Approachable Staff earns the lowest
rate with 6 out of 50 responds.

Table 4.2

QUESTIONS RATINGS 1-5

G.R DE JOYA
TRADING
5 4 3 2 1
 Availability of wide
Rage of Supplies
21 22 7 0 0

Reliable and
Approachable Staff
10 17 19 4 0

Proper Handling of
Customer Personal
16 25 9 0 0
items/belongings

Proper Security System 13 23 14 0 0

Proper Handling of
Items
16 23 11 0 0

Cleanliness of Area 11 23 16 0 0

Affordability of Product
Pricing
31 18 1 0 0

Accessibility of
Displayed Product
23 22 5 0 0

Table 4.2 shows that customers are satisfied on G.R. De Joya Trading for their Affordability of Product
Pricing which result on a 31 out of 50 responds, while Reliable and Approachable Staff earns the lowest
rate with 10 out of 50 responds.
 Table 4.3

QUESTIONS RATINGS 1-5

ERICSON GENERAL
MERCHANDISE 5 4 3 2 1
Availability of wide
Rage of Supplies
22 22 6 0 0

Reliable and
Approachable Staff
13 23 13 1 0

Proper Handling of
Customer Personal
14 24 12 0 0
items/belongings

Proper Security System 22 21 7 0 0

Proper Handling of
Items
13 19 18 0 0

Cleanliness of Area 20 13 17 0 0

Affordability of Product
Pricing
10 22 18 0 0

Accessibility of
Displayed Product 12 20 18 0 0

Table 4.3 shows that customers are most satisfied on Ericson General Merchandise for their availability
Of wide rage of supplies and proper security system with 22 out of 50 responds, while the affordability
Product Pricing earns the lowest rating with 10 out 50 responds.

Table 4.4

E.A ANGELES G.R DE JOYA ERICSON GENERAL

 STORE TRADING MERCHANDISE
Availability of wide Rage of
Supplies
3.86 4.28 4.32

Reliable and Approachable

Staff
3.58 3.66 3.96

Proper Handling of Customer

Personal items/belongings
3.8 4.14 4.04

Proper Security System 3.46 3.48 3.88

Proper Handling of Items 3.9 4.1 3.9

Cleanliness of Area 3.84 3.9 4.52

Affordability of Product
Pricing
3.02 4.6 3.84

Accessibility of Displayed
Product
3.38 4.36 3.88

Average 3.60 4.06 4.04

Table 4.4 shows that G.R. De Joya Trading has the highest over all rating among the three grocery store
Involved in the study that earns a score of 4.06. Next is the Ericson General Merchandise that earns a 4.04
rating and the E.A. Angeles Store that earns the rating of 3.60.
 E.A ANGELES G.R DE JOYA ERICSON GENERAL
STORE TRADING
MERCHANDISE
Availability of wide Rage of
Supplies
S S S
Reliable and Approachable
Staff
S S S

Proper Handling of Customer

Personal items/belongings S S S

Proper Security System A A S

Proper Handling of Items S S S

Cleanliness of Area S S VS

Affordability of Product
Pricing
A VS S

Accessibility of Displayed
Product
A S S