Samanda Willis
7135-Albermarle Road
Charlotte, NC 28227
To advance my experience in Warehouse Operations and related positions
Insource Performance/
Coca Cola
5601 77 Center Dr #240
Charlotte, NC 28217
Lead
Aug 2014- Oct 2017
Tots Around the Clock
3408 Eastway Dr.
 Charlotte, NC 28205
After School/Toddler
Teacher
May 2003-June 2008
T.J Maxx
8712 JW Clay Blvd, Charlotte,
NC
Shift Supervisor
January 1999-April 2003
Roses Inc
Terrytown, NY
Call Center Rep
February 1995-April 1997
Education
samandaw2010@hotmail.com
 Proven ability to work with others to achieve a goal.
 Experienced forklift operator
 Efficient in rework, 551 and OOD
 Exceptional training and instructional skill
 Supervised cleaning crew
 Lead cleaning crew, insured and followed policies, and procedures
 Good interpersonal and oral communication skills
 Client-focused and ensures cleaning crew delivers good service
 Assist customers by providing product service and information
 Arrange a classroom environment in accordance to program goals
 Attend in-service and staff meeting, maintain a safe and heathly -
 Environment for the children
 Keep all appropriate records such as records, attendance and time sheets
 Meet all applicable licensing regulations
 Manage a team to ensure rapid customer turnaround.
 Training new employees per company guidelines.
 Trained cash controller.
 Promote long-term goal of customer’s loyalty and satisfaction.
 Answers inquiries by clarifying desired information researching
Locating potiental sales
 Sells additional services by recognizing opportunities to up-sell
accounts and explaining new features.
 Maintains call center database by entering information
 Resolves problems by clarifying issues, researching and exploring
alternative solutions, implementing solutions escalating
South Bronx Job Corps Bronx, NY 1990-1991
Ged/Computer Programming
Marist College Poughkeepsie, NY 1992-1993 (Liberal Arts)
  10+ years in Customer Service
Qualifications  Microsoft Office, Word, Excel, PowerPoint
 Typing Skills 35 wpm

References Available upon request