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A candy manufacturer that made candy at a lower cost without improving the quality of the candy

could be said to
increase efficiency without increasing effectiveness

A candy manufacturer would increase both efficiency and effectiveness by making


better candy at a lower cost

A goal of efficiency is to minimize output costs while maximizing input costs


False

A small business manager in many ways combines the roles of top manager and first-line
manager in a large business
True

A typical first-level manager spends more of his or her time leading than planning
True

All organizations have ________ that define(s) the organization's purpose and reason for existing
goals

Among the trends in the new workplace, one can expect to find __________
more valuing people as human assets

An effective manager achieves both high-performance results and high levels of _________
among people doing the required work
satisfaction

An important part of the controlling function is ________


evaluating

An organization is ________
a deliberate arrangement of people to accomplish some specific purpose

Another term for effectiveness is ________


doing the right things

Another term for efficiency is ________


doing things right

Brenda's ability to delegate responsibility well is evidence that she excels at which management
function?
organizing

Determining who reports to whom is part of the controlling function of management


False

Effectiveness is synonymous with ________


goal attainment

Effectiveness refers to the attainment of the organization's goals


True

Good management strives for ________


high efficiency and high effectiveness
If Brenda accomplished her projects on time with high-quality results, but she took more time than
other managers in the process, you could say that as a manager she was ________
effective, but not efficient

In a small organization, which of the following is NOT likely to be true?


Workers are likely to be observed by computerized monitoring systems

In Katz’s framework, top managers tend to rely more on their _________ skills than do first-line
managers
conceptual

Managers who are effective at meeting organizational goals always act efficiently
False

Non-profit organizations are different from for-profit organizations primarily ________


in the way they measure success

Of the following, which is the lowest level of management?


a middle manager

One of the common characteristics of all organizations is ________ that define(s) rules,
regulations, and values of the organization.
a systematic structure

Organizing includes ________


determining who does what tasks

Performance efficiency is a measure of the _________ associated with task accomplishment


resource costs

Productivity is a measure of the quantity and _________ of work produced, with resource
utilization taken into account
quality

Providing motivation is part of the controlling function of management


False

Resolving a conflict would be considered to fall under which managerial function?


leading

The accounting manager for a local newspaper would be considered a _________ manager,
whereas the plant manager in a manufacturing firm would be considered a __________ manager
staff, line

The controlling management function is largely a matter of ________


monitoring to see that tasks are accomplished

The four contemporary management processes are planning, organizing, leading, and
commanding
False
The management function of __________ is being performed when a retail manager measures
daily sales in the women’s apparel department and compares them with daily sales targets
controlling

The manager’s role in the “upside-down pyramid” view of organizations is best described as
providing __________ so that operating workers can directly serve _________
support, customers

The primary job of a manager is to ________


direct and oversee the work of others

The process of building and maintaining good working relationships with others who may help
implement a manager’s work agendas is called _________
networking

The process of management involves the functions of planning, _________ leading, and
controlling
organizing

The requirement that a manager answer to a higher-level boss for results achieved by a work
team is called _________
accountability

The research of Mintzberg and others concludes that managers _________


always live with the pressures of performance responsibility

The work of a manager ______


may involve performing tasks that are not related to overseeing others

Today, the basic management functions are considered to be _______


planning, organizing, leading, and controlling

Unlike the manager of a small business, the most important concerns of a manager in a large
organization are focused _______
internally, particularly on the allocation of resources

Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and
reads his agenda for the day. Don's first duty is to preside over a retirement party for a
beloved employee and say a few words on her behalf. Next, he will give a tour to a news
reporter who is writing a story on the new plant expansion. Don then has a meeting with the
unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always
hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction
and deciding whether to deploy extra people to get the equipment running as soon as possible.
What a day!
What kind of a manager is Don likely to be?
plant manager

When a team leader clarifies desired work targets and deadlines for a work team, he or she is
fulfilling the management function of _________
planning
When Joe checks the amount of output units that the team has completed and the number of
units that have been rejected, he is performing which management process?
controlling

When Joe decides the number of output units his team will be able to produce this week, which
management process is he performing?
planning

When Joe tells the employees that he is sure they can fulfill the schedule because they are the
ones "who get going when the going is tough," he is performing which management process?
leading

When someone with a negative attitude toward minorities makes a decision to deny advancement
opportunities to a Hispanic worker, this is an example of __________
discrimination

Which management challenge refers to management's responsibility to be attentive to


environmental and societal challenges?
sustainability

Which of the following is a key difference between managerial and nonmanagerial employees?
Nonmanagerial employees do not oversee the work of others

Which of the following levels of management is associated with positions such as executive vice
president, chief operating officer, chief executive officer, and chairperson of the board?
top managers

Which of the following might be an example of increased efficiency in manufacturing?


cutting the amount of labor required to make the product

Which of the following types of managers is responsible for making organization-wide decisions
and establishing the plans and goals that affect the entire organization?
top manager

_________ managers pay special attention to the external environment, looking for problems and
opportunities and finding ways to deal with them
Top

A finance manager who reads the Wall Street Journal on a regular basis would be performing
which role?
monitor

A pharmaceutical company manager attending a meeting of academic scientists would be


functioning in which role?
liaison

A small business manager in many ways combines the roles of top manager and first-line
manager in a large business
True

According to Katz, the four critical managerial skills can be classified as _______
technical, political, interpersonal, and conceptual
All of the following are examples of informational roles according to Mintzberg EXCEPT
entrepreneur

Almost all managerial tasks involve


decision making

Brenda's high project completion rate indicates that she is _______


an effective manager

Compared to the manager of a large organization, a small business manager is more likely to be
a(n) _______
generalist

Designing a series of interview questions to provide information about possible customers for a
company would primarily require _______
conceptual skills

Good political skills would be most important to a manager who _______


wants to rise through organizational ranks

In Katz’s framework, top managers tend to rely more on their _________ skills than do first-line
managers
conceptual

Michelle's evaluation of new technologies that can be used in the production processes of her
plant is an example of which type of management skill?
conceptual

Technical skills involve a manager's ability to think logically and effectively about abstract
situations
false

Technical skills might include _______


proficiency in computer programming

The managerial role that changes the least between middle and top managers is ________
controlling

Under which category would you classify skill in motivating subordinates?


interpersonal skills

What role will Don be performing when he gives the plant tour to the newspaper reporter?
spokesperson

When Don attends the retirement party, he will be operating in which of the management roles?
figurehead

When Don meets with Phil to discuss Phil's output decline, in which management role will Don be
operating?
leader
When Don reviews the equipment malfunction, what management role will he play in deciding
whether to bring in extra people?
resource allocator

When Michelle addresses a complaint filed by an employee, she is performing which


management role?
disturbance handler

When
Michelle learns from city officials about how her plant's operations may be affecting the
environment, she is performing which management role?
liaison

When Michelle meets with the section managers to brief them on the concerns of the city officials,
which management role is she performing?
disseminator

When Michelle spends time searching for new technologies for her plant, she is performing which
management role?
entrepreneur

Which of the following is NOT an example of a decisional role according to Mintzberg?


spokesperson

Which set of skills would you expect the President of the United States to be least in need of?
technical

Which type of management skill does Michelle use most during the day?
interpersonal

A good manager considers the interests of all stakeholders equally when making an important
decision
false

All of the following show why corporate rituals can be valuable in a corporate culture EXCEPT
______
rituals intimidate and silence critics of the corporate culture

An industry with a dynamic business environment that is also highly complex faces the maximum
amount of environmental uncertainty.
true

Environmental complexity refers to the number of components that an organization must deal
with
true

Generation X-ers are generally the children of the Baby Boomers


false

Given a choice, managers would prefer to operate in an environment that has a minimum of
uncertainty
true
How are the "Post-Millennials" likely to be different from previous generations?
They require products that are completely customized to the individual

How is a corporate ritual different from a corporate story or legend?


A ritual does not attempt to teach a specific lesson while a story or legend does

Sony Corporation's focus on product innovation is an example of which of the following


dimensions of organizational culture?
risk tolerance

Technology has changed the way managers manage by forcing them to keep track of employees
in remote locations at all times of the day and night
true

The age of a population is one of its most important demographics.


true

The business world cannot count on regulation to reform the economy.


true

The cell phone industry faces a stable business environment


false

The components of an organization's external environment include a technological component


and a political component.
true

The culture of an organization is analogous to the ________ of an individual


personality

The Daily Recorder is considering charging online readers a flat fee for access to the news on
their computers and electronic devices. Which stakeholder should the paper NOT worry about
informing?
the paper's rival, The Daily Sun

The Daily Recorder is considering raising its price from 60 cents to 75 cents. Which stakeholders
should it consider most in making this decision?
its customers

The external environment of an organization includes factors and forces that can affect how the
organization operates
true

The greater the environmental uncertainty, the more an organization needs to become _______
organic

The original source of an organization's culture usually reflects the vision and attitudes of
_______
the organization's founders

The sociocultural component of the external environment of an organization includes trends and
traditions, but not basic attitudes and values
false
The symbolic view of management holds that an organization's performance is based solely on
the decisions of managers
false

Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and
other kinds of software for consumers. Theodore has just gotten wind from a highly reliable
source that games involving animals and ecosystems are likely to be extremely "hot" in the
coming year. Theodore is excited because TJ Soft has two games in development that fit the
animal/eco niche perfectly. Which component of the external environment will affect TJ Soft the
most in this situation?
the sociocultural component

Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and
other kinds of software for consumers. Theodore has just gotten wind from a highly reliable
source that Congress is likely to take action in the coming year to ban violent games. TJ Soft has
several games that could be considered violent. Which component of the external environment
will affect TJ Soft the most in this situation?
the political/legal component

Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and
other kinds of software for consumers. Theodore has just gotten wind that engineers have
developed a new computer system that works like the devices shown in the Steven Spielberg
movie Minority Report in which users can control a sophisticated computer using their hands in
midair. Janice sees this development as highly important to new games for TJ Soft. Which
component of the external environment will affect TJ Soft the most in this situation?
the technological component

Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and
other kinds of software for consumers. Theodore has just read an article that describes the
explosion of computer games among young people in India using cell phones and simple
computers. This generation in India has well over 300 million people in it, and if TJ Soft can
capture just a tiny portion of that market it will be highly successful. Which component of the
external environment will affect TJ Soft the most in this situation?
the demographic component

Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and
other kinds of software for consumers. Theodore has just read an article that says that the low
interest rates that currently prevail are likely to end in the coming months. Theodore thinks that TJ
Soft may need to apply for a loan now to avoid high costs later. Which component of the external
environment will affect TJ Soft the most in this situation?
the economic component

What determines whether an organization has a strong culture or a weak culture?


how much employees accept the organization's key values and are committed to those values

What do most high performing companies have in common when it comes to stakeholder
relationships?
High performing companies tend to consider the interests of all stakeholder groups when they
make important decisions.
What does the story of 3M employee Art Fry inventing the Post-it® note to make church hymns
communicate to 3M employees?
Creativity is important.

What will cause countries such as Denmark to shrink with respect to the size of their economy,
relative to other nations?
low birth rate

Which kind of organizational culture do the following values describe?


1. Don't be lazy or sloppy.
2. It's better to try a good idea and fail then to stick with a bad idea.
3. When you think your product is perfect, go back and try to make it better.
an innovative, risk-taking company that has high standards

Siia pilt juurde Which kind of company has the lowest amount of environmental uncertainty in the
environmental uncertainty matrix?
Cell 1

Which kind of company would be less likely to fire its CEO after a poor performance?
a company with a symbolic view of management

Which kind of culture most affects the way managers plan?


A strong organizational culture helps guide the way managers plan

Which managerial controlling decision is most affected by organizational culture?


how much to empower employees

Which managerial organizing decision is most affected by organizational culture?


whether workers should work individually or in teams

Which managerial organizing decision is most affected by organizational culture?


how to structure employee evaluations

Which managerial planning decision is most affected by organizational culture?


the degree of risk that plans contain

Which of the following best defines environmental uncertainty?


the amount of change and complexity in an organization's external environment

Which of the following identifies one reason why managers should NOT put time into managing
stakeholder relationships?
Managing stakeholder relationships can lead to more predictability of environmental changes

Which of the following is an internal stakeholder for the newspaper, The Daily Recorder?
The Daily Recorder shareholders

Which of the following is LEAST likely to be considered a stakeholder for a newspaper company,
The Daily Recorder?
critics who claim that all newspapers are biased and dishonest
Which of the following is NOT a common way in which corporate cultures are transmitted to
employees?
formal culture meetings

Which of the following is NOT considered to be a characteristic of organizational culture?


purchasing policies

Which of the following is not involved with the demographic component of an organization's
external environment?
values

Which of the following most accurately reflects the difference between strong cultures and weak
cultures?
Company values are more deeply held and widely shared in strong cultures than in weak cultures

Which of the following phrases best characterizes the culture of an organization?


how things are done around here

Which of the following provides the best illustration of technology transforming how managers
manage in the workplace?
Managers oversee very large design teams

Which of the following statements about organizational culture is correct?


An organization with a strong culture would need fewer written rules and regulations to conduct
business than a weak culture

Which of the following views of management would agree with the statement that managers
should not be held accountable for changing global economic conditions?
the symbolic view

Which statement about the external environment and employment is true?


External environmental conditions improve employment during upswings and worsen employment
during downturns

Why were the Baby Boomers so much more influential than other generations with respect to
changing tastes and culture?

The Baby Boomers were a much larger group than other generations

A common myth is that managers are less ethical today than in the past
true

A company that meets its social obligation ____


fulfills its legal and economic responsibilities only

A factory that has adhered to all pollution control standards has


met its social obligation

A good example of social responsiveness is a company whose managers conduct business in an


ethical way and strictly follows all local laws
false
A manager supports an organization’s attempts at self-governance when he or she always tries to
achieve performance objectives in ways that are _____
ethical and socially responsible

A manager who subscribes to the theory of justice view of ethics might pay low-level employees
more than the minimum wage

A manager’s failure to enforce a late-to-work policy the same way for all employees is an ethical
violation of __________ justice
procedural

A proponent of the classical view of corporate social responsibility would most likely agree with
which of these statements?
The primary responsibility of business is to maximize business profits

A theory of justice view of ethics focuses on individual liberties and privileges.


true

A utilitarian view of ethics focuses on consequences and the greatest good for the greatest
number of people.
true

A ________ is a formal document that states an organization's primary values and the ethical
rules it expects its employees to follow
code of ethics

A(n) ________ view of ethics states that more productive workers should get more pay and less
productive workers less pay, regardless of other circumstances.
utilitarian

A(n) __________ is someone who exposes the ethical misdeeds of others


whistleblower

All aspects of the idea of sustainability include an element of this.


time

An amoral manager
takes action without considering whether or not the behavior is ethnical.

An organization that takes the lead in addressing emerging social issues is being __________ ,
showing the most progressive corporate social responsibility strategy.
proactive

Another way to increase Energetica's CSR image is to have employees volunteer their services
to the community. Which of the following is NOT a good example of community service?
an Energetica engineer demonstrating oil drilling safety equipment at an industry convention

Any action that is illegal is unethical and any action that is legal is ethical.
false

As a result of recent corporate scandals, ________ are beginning to demand that businesses
behave in socially responsible ways.
customers, employees, and stockholders
As long as it has broken no laws and done nothing unethical, a business has fulfilled its obligation
to society.
false

Customers, investors, employees, and regulators are examples of __________ that are important
in the analysis of corporate social responsibility.
stakeholders

Economic sustainability is primarily concerned with an economy's ability to


sustain long-term productivity

Energetica plans to buy a "dirty" power plant next year. The purchase of this plant may cause
Energetica to emit more overall sulfur dioxide than allowed under EPA law. What can Energetica
do to remedy this situation?
buy emission allowances from another company

Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily activities, she
has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of
other things. Among the problems Gina needs to deal with are complaints from students that the
Physics Department has only one faculty member who is a woman and one who is a member of a
minority group. Gina has been meeting with the department chair to address this problem. Gina
recognizes that students and parents pay a lot of money to attend the university, so when large
and small problems arise Gina wants them dealt with effectively. She has installed a 24-hour
"Hassle Line" with highly trained people to answer questions and solve problems. She hopes to
have her Hassle Line employees function within a customer responsive culture. Gina sees her
school's greatest opportunity to increase enrollment in prospective students who were born in the
1980s and early 1990s. What term describes these prospective students?
Gen Yers

Having a written code of ethics ensures that an organization's members will behave ethically.
false

How might a manager with a rights view of ethics view the prospect of forbidding an employee
from making what he feels are "misguided" political statements on her non-company website?
The manager would not interfere with the website

In going over Energetica's history, you see that in the 1970s Energetica tried its best to
circumvent laws and engaged in shady business practices with respect to the environment and
social responsibility. Which CSR approach did Energetica take at that time?
obstructionist

In most cases, organizations that have managers who behave ethically tend to have
more ethical employees

In the most recent decade, Energetica has gone beyond legal requirements in such areas as
environmental sustainability. For example, for most pollutants Energetica now operates at well
below the limits that are allowed by law. Which CSR approach has Energetica taken recently?
accommodative
In the socioeconomic view of organizational social responsibility, management's responsibility
includes protecting and improving society.
true

Long-term stability and the long-term ability to make profits is an argument for social
responsibility.
true

Most studies have shown that companies that engage in social involvement
receive a small positive benefit

One argument against businesses championing social responsibility issues is that being socially
responsible can harm an organization's public image.
false

One prominent argument against being socially responsible makes the claim that business
managers are ________ to address social concerns
not competent

People who doubt that there is a relationship between company performance and social
involvement think that this could account for any positive performance effect seen in companies
that practice social involvement.
The only companies that practice social involvement are highly successful companies that can
afford to waste time and energy on social involvement as a "luxury."

Philanthropy is the only true measure of corporate responsibility.


false

Proponents of the socioeconomic view of social responsibility believe that being socially
responsive is
neither good nor bad for business

Research on ethical dilemmas indicates that __________ is/are often the cause of unethical
behavior by people at work.
pressures from bosses and superiors

Since businesses have more power and resources than ordinary individuals, supporters of social
responsibility claim that businesses have
more reason to act in a socially responsible way

Social responsiveness refers to the capacity of a firm to


differentiate between right and wrong

Supporters of social responsibility claim that being socially responsible


increases long-term profits

Supporters of socially responsible businesses claim that by becoming socially responsible,


businesses can expect
more government interference

Suppose that a study shows that companies that were not socially involved tended to be less
profitable than socially involved companies. Which of the following can be concluded?
Social involvement may cause a company's profits to increase
Sustainability is the process of meeting ________ needs ________ needs
current; without compromising future

Telecommuting can increase ________ sustainability as long as it does not result in


environmental; outsourcing

The argument against social responsibility that states that pursuing goals other than making
profits diverts a company away from its primary goal of making profits is known as _______
dilution of purpose

The board of directors of the Four Forks Generating Corporation is meeting to consider the
construction of a new electrical generation facility near the Four Forks River. Director Appleton
prefers a coal-burning plant because it promises to be the most profitable alternative. Over the
short term at least, a coal plant will be by far the least expensive facility to build and operate. Coal
is cheap and the considerable pollution from the plant won't affect anything within hundreds of
miles from the plant. Director Estrella wants a nuclear plant to be located 30 miles upriver from
the biggest city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very expensive.
However, Estrella has discovered that the job can be done much more cheaply by cutting some
corners—while still strictly following all laws—and creating some additional risk for the
community. Director Jossleman supports the most expensive option of the three—she wants a
wind farm to be built along the banks of the river on top of a ridge. The wind turbines produce
absolutely no pollution and pose no threat to the community or the environment. They are
expensive to build and to operate at the current time because they require elaborate back-up
systems to function when the wind isn't blowing. Director Appleton exhibits which of the following
social responsibility views?
classical view of social responsibility

The board of directors of the Four Forks Generating Corporation is meeting to consider the
construction of a new electrical generation facility near the Four Forks River. Director Appleton
prefers a coal-burning plant because it promises to be the most profitable alternative. Over the
short term at least, a coal plant will be by far the least expensive facility to build and operate. Coal
is cheap and the considerable pollution from the plant won't affect anything within hundreds of
miles from the plant.Director Estrella wants a nuclear plant to be located 30 miles upriver from the
biggest city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very expensive.
However, Estrella has discovered that the job can be done much more cheaply by cutting some
corners—while still strictly following all laws—and creating some additional risk for the
community.Director Jossleman supports the most expensive option of the three—she wants a
wind farm to be built along the banks of the river on top of a ridge. The wind turbines produce
absolutely no pollution and pose no threat to the community or the environment. They are
expensive to build and to operate at the current time because they require elaborate back-up
systems to function when the wind isn't blowing. Director Estrella exhibits which of the following
social responsibility views?
social obligation
The board of directors of the Four Forks Generating Corporation is meeting to consider the
construction of a new electrical generation facility near the Four Forks River. Director Appleton
prefers a coal-burning plant because it promises to be the most profitable alternative. Over the
short term at least, a coal plant will be by far the least expensive facility to build and operate. Coal
is cheap and the considerable pollution from the plant won't affect anything within hundreds of
miles from the plant. Director Estrella wants a nuclear plant to be located 30 miles upriver from
the biggest city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very expensive.
However, Estrella has discovered that the job can be done much more cheaply by cutting some
corners—while still strictly following all laws—and creating some additional risk for the
community. Director Jossleman supports the most expensive option of the three—she wants a
wind farm to be built along the banks of the river on top of a ridge. The wind turbines produce
absolutely no pollution and pose no threat to the community or the environment. They are
expensive to build and to operate at the current time because they require elaborate back-up
systems to function when the wind isn't blowing. Director Jossleman is exhibiting which of the
following social responsibility views?
socioeconomic view of social responsibility

The board of directors of the Four Forks Generating Corporation is meeting to consider the
construction of a new electrical generation facility near the Four Forks River. Director Appleton
prefers a coal-burning plant because it promises to be the most profitable alternative. Over the
short term at least, a coal plant will be by far the least expensive facility to build and operate. Coal
is cheap and the considerable pollution from the plant won't affect anything within hundreds of
miles from the plant. Director Estrella wants a nuclear plant to be located 30 miles upriver from
the biggest city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very expensive.
However, Estrella has discovered that the job can be done much more cheaply by cutting some
corners—while still strictly following all laws—and creating some additional risk for the
community. Director Jossleman supports the most expensive option of the three—she wants a
wind farm to be built along the banks of the river on top of a ridge. The wind turbines produce
absolutely no pollution and pose no threat to the community or the environment. They are
expensive to build and to operate at the current time because they require elaborate back-up
systems to function when the wind isn't blowing. Suppose Director Jossleman proposes building
a wildlife preserve near the wind farm for the local community. What is Josselman demonstrating
in her proposal?
social responsiveness

The classical view of organizational social responsibility is that management's only social
responsibility is to maximize profits.
true
The classical view of social responsibility holds that spending time, money, labor, or energy to
improve society's welfare would
deprive stockholders of resources that could be used to generate profits

The classical view of social responsibility is that a for-profit organization's responsibility is


to maximize profits only

The criterion of __________ responsibility identifies the highest level of conviction by an


organization to operate in a responsible manner.
discretionary

The potential for greed to influence decisions is most likely when one follows the _______
approach to ethics.
individualism

The reality is that managers are more unethical than in the past
false

The socioeconomic view is that management's social responsibility goes beyond making profits to
include
protecting and improving society's welfare

The socioeconomic view of social responsibility states that a business


is a moral agent

The ________ approach to corporate social responsibility complies with legal requirements in a
minimal way.
defensive

There is little evidence that managers of major organizations ever fail to act responsibly and
ethically.
false

This is the best example of HR using corporate expertise to provide a service to a community.
a corporate financial advisor making investments for a local charitable organization

Those arguing against being socially responsible might make the claim that costs for social goals
are ultimately
paid for by consumers in the form of higher prices

Two “spotlight” questions for conducting the ethics double-check of a decision are (a) “How would
I feel if my family found out about this?” and (b) “How would I feel if _________?”
this was printed in the local newspaper

Under the __________ view of ethical behavior, a business owner would be considered ethical if
she reduced a plant’s workforce by 10% in order to cut costs to keep the business from failing
and thus save jobs for the other 90%.
utilitarian

Values are personal beliefs that help determine whether a behavior will be considered ethical or
unethical. An example of terminal value is
self-respect
Voluntariness is a measure of whether or not socially responsible acts were committed willingly
or as prescribed by rule or law.
true

When a company does the minimum that the law requires, it is meeting its
social obligation

When a firm advertises that it only uses recycled paper products, it is


being socially responsive

Which ethical position has been criticized as a source of “ethical imperialism”?


absolutism

Which of the following best defines sustainability for a company?


running the company with a strategy that is both profitable and good for the environment

Which of the following best identifies how well ethics can be learned?
Ethical training can increase awareness of ethical issues.

Which of the following is a basic definition of ethics?


principles that define right and wrong

Which of the following is LEAST likely to be viewed by a company as an advantage of stressing


sustainability?
The company is seen as efficient.

Which of the following is NOT an argument against the idea that companies should be socially
responsible?
violation of profit maximization

Which of the following is NOT one of the three pillars of sustainability?


moral sustainability

Which of the following is the best example of a company being socially responsive?
building a community day-care center

You learn that in the 1990s Energetica had done away with all of its shady practices and focused
on being in full compliance with the law. Which CSR approach did Energetica take at that time?
defensive

You learn that in the 1990s Energetica had done away with all of its shady practices and focused
on being in full compliance with the law. Which CSR approach did Energetica take at that time?
proactive

________ dictates that being socially responsible is the "right thing to do."
An ethical obligation

________ sustainability includes preservation of biodiversity.


Environmental

________ sustainability includes promoting fair income distribution.


Social