CUSTOMER SERIVES

CUSTOMER SUCESS THROUGH CUSTOMER LOYALTY

A DESCRIPTIVE PAPER PRESENTED TO THE

FACULTY OF COLLEGE OF ARTS AND SCIENCE

UNIVERSITY OF THE CORDILLERAS

IN PARCIAL FULFILMENT OF THE REQUIREMENTS

OF THE COURSE ENGLISH 2

MWF 7:30-8:45 AM

LADIEMAY MATA

PELAYO NSENG OKOMO

Page 1

TABLE OF CONTENTS
TITLE
PAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
....1

TABLE OF CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
........2

RESEARCH
OUTLINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
........3

BODY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
........3

(SOP 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
........ 3

PROVIDING GOOD CUSTOMER SERVICES

(SOP
2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
....3

BUILDING RELATIONSHIP WITH CUSTOMER

(SOP
3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
....3

ADVANTAGE AND DISADVANTAGES OF CUSTOMER SERVICE

(SOP
4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
....4

ATTRACTING CUSTOMERS BACK

(SOP
5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
....4

QUALITY OF CUSTOMER SERVICES

CONCLUSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.......4
REFERENCES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.........5

Page 2

I. INTRODUCTION

A. Providing good customer service is a vital part of managing a business.

Most customers have the option to go elsewhere if the quality
of customer service is lacking. On the other hand, good customer
service is a source of competitive advantage. Good customer
service leads to customer satisfaction.

B. It is our intention to provide our customers including the members,

clients, their staff and their learners, with the very best of service,
support, advice and facilitation. We will endeavour at all times to
provide you (i.e. members, clients and award entrants) with; a user-
friendly and supportive booking process, access to a range of services
that will enhance your safety performance, and fair and competitive
prices for all of our services.

II. BODY

A. PROVIDING GOOD CUSTOMER SERVICES

Excellent customer service creates loyal customers for life; customers

who are willing to refer your business to friends, family and
colleagues. Providing this type of excellent customer service starts with
a genuine desire to delight your customers, but you also have to think
beyond selling your products or services. You need to consider the
cumulative experience your customers have when they visit your store
or website, what they think and feel, and what you can do to make it
better.
A. BUILDING RELATIONSHIP WITH CUSTOMER

Powerful relationships don't just happen from one-time meetings at

networking events--you don't need another pocketful of random
business cards to clutter your desk. What you need is a plan to make
those connections grow and work for you. And it's not as hard as you
think. Here are five essential tactics:
Build your network--it's your sales lifeline, Communication is a contact
sport, so do it early and often, E-mail marketing keeps relationships
strong on a shoestring budget, Reward loyal customers, and they'll
reward you, and loyal customers are your best salespeople.

B. ADVANTAGE AND DISADVANTAGES OF CUSTOMER SERVICE

The Advantages is Enhances Better Customer Service provide

businesses

Page 3

with numerous strategic advantages. Facilitates discovery of new

customers are useful in identifying potential customers. Increases
customer revenues ensures effective co-ordination of marketing
campaigns. Helps the sales team in closing deals faster helps in closing
faster deals by facilitating quicker and more efficient responses to
customer leads and information.

The disadvantages is Financial Cost in the desire to please and retain

customers, businesses develop customer-focused policies. Not All
Customers Are Equal the customer is always right, but not every
customer is right for your business. Customers Don’t Always Know
What They Want according to many marketers, if a business is
customer focused, it will find out what the customer really wants and
become successful. Loving the Customer Doesn’t Mean They’ll Love
you Back conventional wisdom says customers are more loyal to
businesses that exceed the customer’s expectations.

C. ATTRACTING CUSTOMERS BACK

Your old customers can be a valuable source of sales. They already

know your business and were once interested in buying from you, so
you may be able to persuade them to buy from you again. As long as
you've kept good records of customers, you will know their buying
habits. If you don't already have a system that stores this information,
you need to set one up.
 D. QUALITY OF CUSTOMER SERVICES

Customer Service Quality the customer is at the heart of

any successful operation. Business success often depends on customer
advocacy and/or loyalty. Understanding the factors
that influence customer behavior is a key source of competitive
difference.

Conclusion

Customer service is important to every business! Without customers, no

business can survive. Customers will go where they are treated fairly and
with respect, and even spend more money at such a business. All of us have
bought something at a fast food restaurant or a retail store where the clerk
barely said a word, took our money, shoved our purchase at us and never
said anything resembling a thank-you. Such experiences don’t inspire anyone
to go there again.

Page 4

References :

https://en.wikipedia.org/wiki/Customer_service
https://www.surveymonkey.com/mp/6-keys-improving-teams-customer-
service-skills/
https://forms.netsuite.com/app/site/crm/externalleadpage.nl/compid.NLCORP/
.f?
formid=5609&h=AACffht_KqFgod44NvFNlEviJKZVsUkrIOA&leadsource=GAPA
C6918B12115SS&cid=ppc_gapac_crm&gclid=EAIaIQobChMIy4CJ4a2k2gIVDQ
4rCh1jlgW-
EAAYASAAEgKsbvD_BwE&formid=5609&h=AACffht_KqFgod44NvFNlEviJKZVs
UkrIOA
https://www.thecsaedge.com/
 Page 5

Concept paper

Introduction

Providing good customer service is a vital part of managing a business.

Most customers have the option to go elsewhere if the quality of customer
service is lacking. On the other hand, good customer service is a source of
competitive advantage. Good customer service leads
to customer satisfaction.

Purpose

The only purpose of customer service is to change feelings. Not the facts, but
the way your customer feels. The facts might be the price, or a return, or how
long someone had to wait for service. Sometimes changing the facts is a
shortcut to changing feelings, but not always, and changing the facts alone is
not always sufficient anyway.

Project description

Customer satisfaction is all about understanding, defining, evaluating and

managing customer requirements so that their expectations are satisfied thus
the name. This concept requires conformance to the requirements to ensure
that the project produces the output that it is expected to create. In project
management, customer satisfaction is part of the project quality
management. It ensures that the policies, objectives and responsibilities of
the project will satisfy everyone involved in the project.

Support

 Marketers
 Governments

Contact info

Members:
Ladiemay Mata
Ladiemay013@gmail.com
09998774841

Pelayo Nseng Okomo

Nsengpelayo678@yahoo.com
09218662684

LIFE INSURANCE

A DESCRIPTIVE PAPER PRESENTED TO THE

FACULTY OF COLLEGE OF ARTS AND SCIENCE

UNIVERSITY OF THE CORDILLERAS

IN PARCIAL FULFILMENT OF THE REQUIREMENTS

OF THE COURSE ENGLISH 2

MWF 7:30-8:45 AM
 LADIEMAY MATA

KRYZER DELA CONCHA

Page 1

TABLE OF CONTENTS

TITLE
PAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
....1

TABLE OF CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
........2

RESEARCH
OUTLINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
........3

BODY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
........3

PROS OF INSURANCE

A. PROVIDES ECONOMIC PROTECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.....3
 B. SHARES RISK
.......................................................3

C. MAINTAINS STANDARDS OF
LIVING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

D. ECNCOURAGES SAVING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
......4

E. ELIMINATES DEPENDENCY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.......4

CONCLUSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.......4

REFERENCES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.........4

Page 2

I. INTRODUCTION

A. Insurance is a means of protection from financial loss. It is a form of

risk management primarily used to hedge against the risk of a
contingent, uncertain loss. An entity which provides insurance is known
as an insurer, insurance company, insurance carrier or underwriter.

B. The insurance company can use anything you say in a

recorded statement against you even though the statement is not
made in a court and you are not under oath. ... However, it is not in
 your best interest to provide a recorded statement to
theinsurance company of the other party in the accident.

II. BODY

A. Provides economic protections

Insurance provides economic and finanicial protection to the

insured against the unexpected losses in consideration of nominal
amount called premium. It provides financial protection to the
nominee in case of the pre-matured death of insured. It also covers
the loss of properties due to theft, fire, accident and other natural
calamities.

B. Shares risks

People are exposed to various kinds of risks and uncertainties which

may cause large losses. It is impossible to eliminate risks and
uncertainties altogether but it can be reduced or shared. Insurance
is a co-operative device, which helps to share the risks among the
insured. Thus, the insurance company redeuces the risk of the
insured in exchange for small premium.

C. Maintains standard of living

Insurance provides financial protection against an unexpected risk

of losses due to which people can maintain their living standard.
The insurance company provides a safeguard in terms of money to
avoid the unfortunate financial crisis.

Page 3

D. Encourages saving

An insured person pays the amount of premium in time as stated in

the agreement which encourages for developing a saving habit of
persons. Hence, insurance is a means of encouraging regular saving
as it helps to reduce unnecessary expenses.

E. Eliminates dependency

Due to death or destruction of properties, the family suffers from

unbearable and non-compensational table losses. The insurance
protects against those unbearable losses. The life insurance policy
gives full financial support to the dependent in case the death of the
insured which helps to eliminate the dependency of people.

Conclusion
It will save you cash and gain a much better comprehension of what your
insurance policy choices by looking around, and contemplating diverse
policies accessible to you. Lots of men and women just replace whatever why
do i need life cover plan they currently have, rather than making the effort to
determine if there may be environmentally friendly lawn out there. A few
hours spent doing price comparisons are rarely misused, specially when the
possible cost savings may be several hundred dollars each and every month.

References

http://www.ibl.com.pk/?option=com_k2&view=itemlist&task=user&id=2354
https://en.wikipedia.org/wiki/Insurance
https://www.google.com/search?
biw=1280&bih=918&ei=Ru3CWuuQHYm80gSA4YMI&q=philippine+life+insur
ance&oq=phi+life+insurance&gs_l=psy-
ab.3.7.0i7i30k1l10.6637.9162.0.13534.4.4.0.0.0.0.181.397.3j1.4.0....0...1.1.6
4.psy-ab..0.4.396...0i67k1.0.AxpH_BYH_2s

http://www.plia.org.ph/contact-us/

https://www.sunlife.com.ph/PH/Insurance?vgnLocale=en_CA

https://www.facebook.com/Philippine-Life-Insurance-Association-
185009324894515/

Page 4

Concept paper

Introduction

Insurance is a means of protection from financial loss. It is a form of risk

management primarily used to hedge against the risk of a contingent,
uncertain loss. An entity which provides insurance is known as an
insurer, insurance company, insurance carrier or underwriter.

Support

 Government
 Individuals
 Financial institution/ Marketers

Purpose
Generally, the purpose of life insurance is to provide peace of mind by
assuring that financial loss or hardship will be alleviated in the event of the
insured person's death. ... This undermines the primary purpose of life
insurance, as the investors would incur no financial loss should the insured
person die.

Project Description

Life insurance (or life assurance, especially in the Commonwealth of Nations)

is a contract between an insurance policy holder and an insurer or assurer,
where the insurer promises to pay a designated beneficiary a sum of money
(the benefit) in exchange for a premium, upon the death of an insured person
(often the policy holder). Depending on the contract, other events such as
terminal illness or critical illness can also trigger payment. The policy holder
typically pays a premium, either regularly or as one lump sum. Other
expenses, such as funeral expenses, can also be included in the benefits.

Contact Info

Ladiemay Mata
ladiemay013@gmail.com
09998774841

Kryzer Dela Concha

Kyrzer.delaconcha23@gmail.com
09186762221