9/17/2014

Masters of

Logistics & Supply Chain

Management Guru
Dr. Pawan G. Agrawal Distribution - Delivery
M.Com., B.Ed., LL.B., A.C.S., Ph.D.

International Motivational Speaker

Take Away … Main Principles

• Passion
• Commitments •Work is Worship
• Consistency •Customer is GOD
• 100 % Execution •No Alternate to Hardwork
• Accuracy •Importance of Human Values
• Dedication
• Time Management
• Complete Customer Satisfaction

ORGANISATIONAL STRUCTURE
HISTORY
PRESIDENT
History : Started in 1890
Charitable Trust : Registered in 1956
VICE PRESIDENT
Employee Strength : 5000
Average Literacy Rate : 8th Grade Schooling
Total Area Coverage : 60 Kms to 70 Kms GENERAL SECRETARY 13 MEMBERS

Number of Tiffins : 200,000 Tiffin Boxes

800,000 transactions every day TREASURER

i.e. 800,000 X 25 days X 12 months= 240,000,000

DIRECTORS ( 9 )
(240 million or 24 crore transactions per year)

MUKADAMS (800)
Time Taken : 8 to 9 Hours
Morning 3 Hours Wartime
MEMBERS ( 5000 )

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Working
Error rate : 1
in 16 million transactions
Six Sigma performance:(99.99966
Technological backup : Nil.

Cost of service : Rs. 500/- to 600/- per month

( USD 10 )
Earnings : Rs. 10000/- to 12000/- per month.
( USD 200 )
Diwali bonus : One month’s extra payment
“No Strike” record since 1890.
“No Police Case / Court Case” since 1890.

ATTITUDE & APPROACH WORK IS WORSHIP

“People study business books and then practice. We practiced first Tiffin Basket’s weight: SPECIAL FEATURES OF DABBAWALA’S SERVICES

60-65 kgs.
Zero % fuel Zero % investment
and have now become case studies” Zero % modern tech. Zero % Disputes
99.99% performance 100 % Customers Satisfaction
Raghunath Medge (President)
“ It’s a model of managerial & organisational simplicity”
C. K. Pralhad

WORKING DISCIPLINE

• No Alcohol Drinking / Smoking during business hours.

• Wearing White Cap during business hours.

• Carry Identity Card.

• No Leave without Prior Notice.

Coding System Wartime: Emergency measures being taken to ensure

delivery by making proper coding.
VLP : Vile Parle (suburb in
Mumbai) Residential
Area

9 : Code for Dabbawalas

at Destination

EX : Express Towers
(building name)

12 : Floor Number

E : Code for Dabbawala

at residential station
D’souza
3 : Code for destination
Station eg. Churchgate
Station (Nariman Point)

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10:30 -11:15 am

No Excuses (Andheri Stn.)

This time period is
actually the journey time.
The Dabbawalas load the

KARNA HAI TO
wooden crates filled with
Tiffin's onto the luggage
or goods compartment in
the train. Generally, they

KARNA HAI
choose to occupy the last
compartment of the train.

12coach train
4,000 Commuters
8,000 disputes
But no excuses,
Duty first

11:15 a.m. – 12:15 p.m.

(Church Gate Station)
RETURN JOURNEY
At this stage, the unloading 1:15 – 2:00 pm
2:00 – 2:30 pm
(At All Destination Stations)
takes place at the destination (At Destination Station)
Here on begins the collection process The dabbawalla’s meet for the
station where the dabbawalas have to pick up segregation as per the destination
Re-arrangement of tiffins takes the tiffins from the offices where they suburb.
had delivered almost an hour ago.
place as per the destination
area and destination building

• 70% deliveries at
CST & Churchgate
• High volume areas like
Nariman Point, Fort ,
CST have dedicated crates
• Each cart 150 dabbas,
• Pushed by 3-4 elderly
dabbawallas
Low Cost But Reliable and Always on Time

Awards and Felicitation Awards and Felicitation (contd.)

Invitation for CII conferences , SCMHRD Pune, IIML, IIMA, Dr.Reddy’s
Documentaries made by Lab Foundation ISB Hyderabad, Iba, Bharti Vidyapeeth, AIM,

BBC, UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA Suryadatta , MIT , MET , IIT & IIM, Harward, Cambridge, Oxford, IIMM,
SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV IBM, TITAN, LILLY, British Telecom, First Source, Motorola University,
TOKYO, NDTV, Channel 7, DD Metro, Doordarshan. Lions Club, Rotary Club, YEO, YPO,YI, HAL Ltd., Maruty Udyog.

CASE STUDY Cognizent, WNS, Godrej, Pepsi, Coca Cola, ISS,

Richard Ivey School of Business – Ontarion Included in a subject in University of California, Berkeley.
Harward University
•Radio
IFIM Business School Banglore
IIM Ahmedabad •German RadioNetwork Radio Mirchi
ICFAI Press Hyderabad
•Radio Mid-day FM – Gold
Agrawal Institute of Management & Technology, Mumbai
•BBC Radio Radio City

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ISO 9001:2000 AWARDED ON 1/08/2006 TOP 50 INDIAN ENTERPRENEUR

30/07/2006

Ph.D. on Logistics & Supply Chain PRINCE CHARLES VISIT TO

THE DABBAWALLAS OF MUMBAI
By
Dr. Pawan G. Agrawal 4 Nov, 2003 – At Church Gate Stn.
M.Com., B.Ed., LL.B., A.C.S., Ph.D. Time 11.20 a.m. to 11.40 a.m.

President

AGRAWAL INSTITUTE OF MANAGEMENT & TECHNOLOGY

Topic : A Study of Logistics & Supply Chain

Management of Dabbawala in Mumbai.

University : Yashwantrao Chavan Open University, Nashik.

Guide : Dr. Pramod Biyani & Dr. S. N. Kulkarni, Nashik.

Hon. Sir Richard Branson

Selection of Saree for Chairman of Virginn Atlantic Airways with Dabbawalas 01/04/2005
Queen Camilla Parker

Sending gift containing

Puneri Pheta, Saree,
Kolhapuri Chappal for
Prince Charles and
Queen Camilla Parker for
their Wedding.

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Presentation to ING Group’s Board Executive Hon. Shri. Vilasrao Deshmukh

Members with Netherland Prime Minister Mr Kok The Chief Minister of Maharashtra State with Dabbawalas

During the Publication of Book “Mumbaicha Annadata” dated on 15 th September 2006

Book Inaugration

Book Inaugration Ceremony At Philadelphia (USA)

By Udhavji Thackeray On 2nd July, 2009

For Awareness of HIV-AIDS Day With

Jackie Shroff Supporting Anna Hajare

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Pandit Shri Shri Ravi Shankarji Participation in MUMBAI MARATHON

Mumbai Dabbawala Education Center,

20 Vikhroli, Mumbai
Qualities of Dabbawala

• Honesty • Team Spirit

• Loving • Human Values
• Caring • Respect for Time
• Helpful • Belongingness
• Confident • Analytical Capacity
• Obliged • Perseverance
• Truthful (Never Give Up)
• Trustworthy • Positive approach
• Hard working • Obeying the Law
• Patience • Work Is Worship
• Dedication

Mumbai Dabbawala Education Center,

Vikhroli, Mumbai

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THANK YOU
Please visit
www.drpawanagrawal.com
Also on face book