LMB Key Services Manual

DEPARTMENT OF ENVIRONMENT AND
NATURAL RESOURCES
Philippines - Australia
LANDS MANAGEMENT BUREAU Human Resource Development Facility (PAHRDF)
An Australian Government, AusAID Initiative
Developed under the

PAHRDF PUBLIC SERVICE EXCELLENCE DEVELOPMENT PROGRAM FOR LMB
September 2007 - January 2008
Philippines-Australia Human Resource Development Facility (PAHRDF) LMB KEY SERVICES MANUAL
An Australian Government, AusAID Initiative Lands Management Bureau (LMB)
Message from the DENR Secretary
Mabuhay! I wish to congratulate the Lands Management Bureau (LMB), especially the participants in the Public
Service Excellence Development Program, for developing this Manual that will serve as Service Guide on basic
services offered by the LMB to its customers. I also wish to extend my appreciation to the Philippines –
Australia Human Resource Development Facility (PAHRDF) for their assistance and support in this endeavor.
The Lands Management Bureau plays a vital role in the socio-economic development of our country in terms of
disposition of public lands and equitable distribution of resources especially to the poor. To strengthen this
mandate, reforms and innovations must be instituted to improve delivery of services to our customers.
Along this line, I urge our officials and employees to work harder as a team to protect our environment and
natural resources since protecting the environment and its natural resources means protecting and fighting
for life itself. To do this, one of my programs is the One-Stop-Shop for Land, which aims to foster better and
faster service through a transparent and accountable system. Through this program, I hope to develop our
organization into a customer-friendly and corrupt-free entity.
I am confident that with the publication of this LMB Key Services Manual, the LMB will now have a good
reference for better understanding of its services. This Manual will also serve as a tool for our Information,
Education and Communication (IEC) campaign. As such, it is my belief that this Manual will effectively move
LMB towards service excellence.
JOSE L. ATIENZA, JR.

DENR Secretary
Message from the Director
My warmest and sincerest greetings to all the officials and employees of the Lands Management Bureau
(LMB)!
I would like to take this opportunity to thank and commend all the participants to the Public Service Excellence
Development Program (PSEDP) whose concerted efforts made possible the development of this LMB Key Services Manual.
This Manual will serve as a guide to all LMB service providers’ efficient and responsive delivery of services to our primary
customers – the public, as well as to our internal customers – the organic personnel of LMB.
I would also like to congratulate the Training Team of the Orient Integrated Development Consultants, Inc. (OIDCI) who
was able to successfully train the above-mentioned participants.
This Manual is a very timely tool that will enable us to move towards a renewed effort in serving the public with the
highest standards of service delivery, as well as foster greater harmony within the LMB in general, and between and
among its personnel and customers in particular.
As such, I would like to express my appreciation for the continuous support and assistance of the Philippines-Australia
Human Resource Development Facility (PAHRDF) that has been a partner institution of our agency for almost two years
now. PAHRDF has provided us with timely and necessary short and long-term training, which will further improve the
capability of the LMB in the delivery of excellent services to the public.
Towards this end, I enjoin everyone to strengthen our commitment in serving our fellow countrymen with the highest
degree of responsibility and accountability. Let us continue to work as professionals and remain faithful to our
responsibilities as public officials and employees of the government.
I commend you all for a job well done. MABUHAY!!!
GERINO A. TOLENTINO, JR.

LMB Director
Acknowledgment
The LMB Key Services Manual is a product of the consolidated efforts of the participants to the Public Service Excellence
Development Program (PSEDP) for the Lands Management Bureau (LMB), a technical assistance program of the
Philippines-Australia Human Resource Development Facility (PAHRDF), AusAID.
The PSEDP for LMB consisted of a series of varied activities, such as classroom training, coaching, and actual workplace
activities that culminated in the production of three very important outputs – the LMB Key Services Manual, the Frontline
Service Physical Layout, and the Course Design of the Public Service Excellence Development Course. In addition, the
participants were also required to individually submit their re-entry action plans.
To enable the participants to complete the Manual, the twenty-five PSEDP participants went through a writeshop and
were later given group and individual coaching sessions so that each one could make a meaningful contribution to the
development of the manual. From the basic cycles of service developed during the classroom training sessions, the
contributors to this manual were able to come up with service guides for each of the critical frontline services being
provided by the LMB, which formed the initial draft of the Manual.
The creativity of the writers and the guidance provided by their respective Division Chiefs were critical factors that made
the completion of this Manual possible.
The following contributors provided invaluable inputs to the making of this Manual:
Atty. Emmanuel Genciana, Atty. Fe Tuanda, Engr. Teresita Reyes, Ms. Estella Bucoy, Ms. Salambai Kadatuan, Ms.
Rosario Angeles, Ms. Carmelita Dayag, Ms. Gloria Casiño, Mr. Leonido Bordeos, Engr. Arnel Padua, Ms. Ederlina
Musngi, Mr. Nemesio Antaran, Ms. Jennie Vale, Ms. Jovita Hernando, Ms. Maria Constancia Pineda, Ms. Susan
Remedios, Ms. Elvira Reynaldo, Ms. Ivy Atienza, Ms. Flordeliza Federis, Ms. Grace Sope, Ms. Elizabeth Romero, Ms.
Resurreccion Fetalino, Ms. Gina Palad, Mr. Alejandro Castor, Jr., and Mr. Ric Matic.
The following Division Chiefs provided invaluable guidance in the production of this customer-friendly Manual, especially
on the Service Guides, where they provided the necessary improvements in the procedures currently being followed:
Engr. Vic Balde, Engr. Rolando Pablo, Mr. Rainier Balbuena, Atty. Manuel Tacorda, Mr. Alberto Arbo, Engr. Bienvenido
Cruz, Ms. Asela Co, and Engr. Cynthia Lozano.
And most of all, this Manual would not have been completed without the moral support provided by Assistant Director
Alberto R. Recalde and the dynamic leadership of Director Gerino A. Tolentino, Jr.
Special mention is also made of the efforts exerted by the OIDCI program mentors: Ms. Heddie Micor, Lead Course
Leader, Ms.Josie Quintana, Co-Course Leader, Atty. Frederick Farolan, Facilitator, Ms. Ana Sacramento, Program
Manager and Arlene Capiato, Welfare and Support Coordinator.
Table of Contents
Message from the DENR Secretary 39 Request for Copies of Approved Military and
Message from the PAHRDF Director Civil Proclamations
41 Patrimonial Properties (Processing of Deed of
Message from the LMB Director Absolute Sale Emanating from the Regional
Offices)
Acknowledgment
47 Processing of Temporary (Provisional) Permit
1 Preface
51 Processing of Foreshore Lease Application
2 Introduction
55 Records Management Division (RMD)
5 LMB Service Vision and Service Values
57 Request for Reference Copy of Technical
6 Notes to the Users of the Manual Description
11 SERVICE GUIDES 61 Request for Reference Copy of Plan

65 Request for Status of Taguig Lots (Proclamation
13 Land Administration and Utilization Division 172 – Taguig)
(LAUD)
67 Request for Verification Report on Taguig Lots
15 Processing of Taguig Applications Under (Proclamation 172 – Taguig)
Proclamation 172 Leading to the Issuance of
Deed of Sale 69 Request for Status of Friar Lands Application
23 Processing of Friar Land Applications Leading 71 Request for Status of Public Land Application
to the Issuance of the Deed of Conveyance 73 Request for Certified Copies of Deeds and
(Under Act 1120 – Friar Land Act) Conveyances
31 Request for Issuance of Presidential 75 Request for Certified Copy of Document
Proclamation (Proclamation 172 – Taguig)
35 Request for Issuance of Special Patent
77 Legal Division 101 Administrative and Finance Division
79 Filing of Verified Protest 103 Public Assistance and Entertainment of
Complaints
81 Conduct of Administrative Investigation
105 Filing of Leave Application (Vacation Leave, Sick
83 Legal Queries / Opinions
Leave, Paternity Leave, Maternity Leave and
85 Replies to Various Inquiries Sent to LMB through Monetization of Leave Credits)
Mailed Letters (Status of Land Claims, Request
111 Filing of Loan Application (PAG-IBIG, GSIS
for Advice/ Information/ Help/ Assistance and
Policy, Land Bank/Postal Bank)
Similar Matters Regarding Land Problems)
113 Reimbursement of Traveling Expenses
89 Geodetic Surveys Division (GSD) 115 LMB Procurement (Emergency Purchases)
91 Request for Authority to Print / Print and Sell LMB 117 Request for Copy of Library Materials
Forms (Issuances, Land Laws, Official Gazettes, SCRA,
and others)
93 Request for Registration of Surveying
Instruments
95 Request for Certification of Land Area as Per 119 Planning and Management Staff
Masterlist Submitted to DBM by Local 121 Preparation of LMB Accomplishment Reports
Government Units (LGUs – Municipalities/ Cities) 123 Preparation of Work and Financial Plan
97 Request for Certified Cadastral Maps 125 Preparation of Semestral Statistical Data /
99 Request for Certified Position of Reference Information Report from Different Regions
Points
129 The LMB Key Services Manual Contributors
Preface
This Manual is the result of a series of human resource development activities participated in by the twenty-five (25)
Lands Management Bureau (LMB) frontline service personnel. The learnings gained and the outputs developed during
the classroom sessions provided the impetus for the development of this Manual. This Manual is a tool that is intended to
guide LMB personnel in delivering excellent service to its customers.
Though modest in form, this Manual is rich in information. It provides the key steps on how to provide service to LMB
customers, both external and internal. It is also intended as a tool for educating these customers so that they may find it
easy to obtain much needed services from LMB.
Producing this Manual is a milestone for the authors and the users. It is in itself an achievement that supports social
equity by providing easy and equal access to land resources of the country. It supports the realization of the long
cherished dream of every Filipino – that of acquiring title to his/her own land.
Philippines-Australia Human Resource Development Facility (PAHRDF) LMB KEY SERVICES MANUAL 1
Introduction
The Bureau of Lands (Insular Bureau of Public Lands) was organized by virtue of Act. No. 218 of the Philippine
Commission dated September 2, 1901.
In 1904, the Bureau underwent its first reorganization with the creation of the Public Land Division, tasked to process
public land application for homestead, sales, leases, and free patents and the Friar Lands Division charged with the
processing of friar lands application pursuant to the Friar Lands Act (Act No. 1120).
Act No. 1407 of 1906 renamed the Insular Bureau of Public Lands as Bureau of Lands. In 1908, Act No. 1875 created the
Division of Surveys to provide wider facilities for the registration of titles and the verification and approval of survey returns
submitted to the Director of Lands.
While the Bureau was in the midst of decentralization activities, Presidential Decree No. 461 was issued on May 17, 1974,
splitting the Department of Agriculture and Natural Resources into two separate departments and this time the Bureau
was placed under the Department of Natural Resources.
In 1987, the Bureau of Lands was renamed Lands Management Bureau, pursuant to Executive Order No. 192. The
Lands Management Bureau became a staff bureau tasked to be the policy making body of the Department of
Environment and Natural Resources (DENR) regarding the administration and management of public lands.
As a policy making arm of the Department of Environment and Natural Resources (DENR), the Lands Management
Bureau (LMB) is headed by a Director and an Assistant Director. Their support staff consists of a Special Assistant to the
Director and the Planning and Management Staff (PMS).
Generally, the Bureau’s function is the formulation of land sector plans, policy and programs, project development and the
monitoring and evaluation of activities relating to land surveys and titling.
As part of the initiatives of the Lands Management Bureau in improving and developing the capacity of the human
resources of the agency, this office has successfully acquired a support and technical assistance program coming from
outside the DENR. This foreign-assisted program funded by the Philippines-Australia Human Resource Development
Facility (PAHRDF) is helping LMB attain its mandated goals.
The Philippines – Australia Human Resource Development Facility (PAHRDF) partners with institutions whose mandates
are directly aligned with the Australian Agency for International Development’s Country Program Strategy 2003 – 2006
which aims to improve the living standards of Filipino men, women and children living in poverty and to promote
sustainable and equitable development.
The PAHRDF is an AusAID funded development initiative, which aims to support the Government of the Philippines
(GOP) efforts to promote sustainable and equitable development through planned institutional capacity building programs
for key government and private sector institutions. AusAID provides long-term scholarships and short-term specialized
training to improve governance and management in key public and private institutions
PAHRDF actively seeks to support exchanges of expertise between technical and training operatives from the
development partners – Australia and the Philippines.
The Public Service Excellence Development Program (PSEDP) is a human resource activity funded by PAHRDF as an
initiative of the Australian government thru AusAID, with LMB as one of its partner institutions. This is the second human
resource activity for LMB funded under the PAHRDF.
The Public Service Excellence Development Program (PSEDP) addresses the following LMB human resource issues: (1)
Lack of established internal and external client system; (2) Lack of effective feedback process from clients; (3) Lack of
integrated service delivery systems in the Bureau, and (4) Inadequate accountability structure to deliver excellent
customer service.
Selected LMB personnel who participated in a series of PSEDP learning activities developed this LMB Key Services
Manual together with a Physical Layout Plan for LMB frontline services, as well as a two-day Training Design on Public
Service Excellence Development Course which has already been pilot tested, ready for implementation to the rest of the
LMB personnel.
This Manual contains service guides, which will benefit not only the LMB frontline service personnel, but also the internal
and external customers of the agency.
The LMB Key Services Manual is designed to increase the efficiency of frontliners in serving LMB customers by improving
the established internal and external client system. It also features an improved integrated service delivery system,
effective feedback processes from customers, as well as an updated accountability structure.
LMB Service Vision and Service Values
Service Values
We, the officials and employees of the Lands Management
Bureau (LMB), always strive to provide excellent service. Thus,
1. We value teamwork.
• We believe in teamwork and coordination.
Service Vision • We treat each other with respect and we support one
another.
2. We value timeliness and responsiveness.

The LANDS MANAGEMENT BUREAU (LMB) is • We render prompt service with satisfying results.
a service organization composed of competent • We deliver service at the time that it is needed.
and knowledgeable officials and employees who
advocate service excellence in the delivery of 3. We value transparency and accountability.
services to its customers within a conducive work • We educate our customers on our service delivery
environment, supported by modern equipment system.
and facilities, and service with a smile. • We believe in the value of an effective customer
feedback mechanism.
4. We value our customers.

• We treat our customers with respect.
• We serve our customers with a smile and treat them
equally.
Notes to the Users of the Manual
Full appreciation and maximum use of the manual is important. To enable the users to do this, it is important that the
LMB service provider is familiar with the purpose, contents, and use of the Manual.
PURPOSES OF THE MANUAL
The following are the primary objectives of the Manual:

• To show transparency in the work processes of the LMB;
• To emphasize accountability on the part of the designated service provider;
• To serve as a clear step by step guide to the service provider;
• To serve as a guide for the customers; and
• To serve as a guide for delivering excellent service.
CONTENTS OF THE MANUAL
This Manual includes a Message from the DENR Secretary, Message from the PAHRDF Director, and a Message from
the LMB Director, a Preface, an Introduction that shows the historical background of LMB and the initiative that resulted in
the production of this Manual. Its main highlights are the Service Guides that show in logical sequence the key steps that
have to be undertaken by both the service provider and the customer so that the needed services can be delivered in the
most efficient and responsive manner which aims to ultimately satisfy the customer – the lifeblood of the organization.
The Service Guides have been based on the key steps drawn up from the Cycles of Service developed by the LMB
service providers. The Cycle of Service is an expansion of the more conventional Work Flow where only the activities of
the service provider are shown. Thus, for each type of service provided by LMB, a Cycle of Service was drawn to reflect
both the processes that would be undertaken by the service provider as well as the step-by-step procedure to be
undergone by the customer starting with the first point of contact with the organization and ending when the customer
considers the service complete. It is important that the activities of the customer be reflected in the cycle of service
because these are critical customer contact points that must be carefully managed by the service provider in order to be
able to render better public service.
Aside from the Key Steps, the Manual also features the following:
• Documents Required From the Customer. This part of the Service Guide enumerates the document(s) that the
Customer should be able to submit so that the processing of her/his requested service may be done speedily.
• Fees. The corresponding fees that the Customer may be asked to pay at specific Key Steps.
• Response Time. This is anchored on the assumption that government personnel work on a multi-tasking mode
most of the time. It is, therefore, inevitable that there will be times that certain documents may already be
submitted to specific Service Providers, but action may not be taken immediately because there are similar
requests that were received earlier than the one just received, or there are other more urgent tasks that have to be
done first before action on certain documents can be done. Hence, the Response Time includes the
aforementioned waiting time and the much awaited action time (Response Time = Waiting Time plus Action
Time)
• Person Responsible. This is a form of Responsibility Charting where specific responsibilities and accountabilities
are lodged more with specific persons rather than positions. This form of assigning responsibilities hopes to
inculcate a deeper sense of responsibility and accountability on the part of the Service Provider.
USES OF THE MANUAL
This Manual has two primary uses: first, as a job aid to the service provider, and second, as a tool for educating the customers.
As a Job Aid, the service provider has to observe the following:

• Familiarity on how to use the Manual.
• Knowing exactly the specific services that she/he, as a service provider, provides to the customer.
• Mastery of the key steps and other parts of the relevant service guides.
• Making sure that the laminated service guide is available at all times, even when the service provider her/himself is
not in the office.
• Constant and timely coordination with PACU to ensure that her/his assigned service guide is posted in the lobby at
all times so that the customer may be guided accordingly.
• Making sure that the assigned service guide(s) is updated at all times.
• Being aware that each division is responsible for updating their respective service guides including the following:
Manual, laminated copy, and lobby postings.
As a Tool for Educating Customers, the service provider should always observe the following:
• Have the laminated copy available and visible to the customers at all times;
• Provide flyers that are exactly the same as the laminated service guides;
• Explain to the customers the Key Steps and other contents of the service guide applicable to them, such as the
documents to be submitted, fees, if any, and the most critical factor in customer satisfaction, the certainty of the
response time so that the customer knows how long it is going to take for her/his request to be fulfilled;
• Always guide the customer on his next steps, i.e., where to go next;
• Post appropriate signages in strategic places in the building to enable the customer to easily locate her/his next stop;
• Pay close attention to the appropriate color, size, design, and location of the signages; and
• Use the service guide flyers as materials for information dissemination.
REVISING THE MANUAL
This Manual is encased in a three-ring binder for a specific purpose. Oftentimes, very important and beautifully bound
manuals are rendered obsolete and left unused due to changes in some of its parts that require reprinting and rebinding of
the entire manual. The cost and time required to reprint and rebind an entire manual is enormous and may drastically
impinge on the budget of the agency as well as the time of the people who are tasked to see the publication of the new
edition. To avoid such predicament, this Manual is placed in a three-ring binder to enable those in charge to implement
changes in the content in a quick, less expensive, and easy manner.
Changes, especially in agency policies or work procedures that will affect the contents of the Manual, especially the
“Service Guides” can easily be done by following these easy steps:
a) Edit or change the affected Service Guide or pages;

b) Secure an LMB Memorandum Order that will approve and authorize implementation of the change(s);
c) Reflect in the footnote, of the specific page(s) that has been changed, the date when the change was made, i.e.,
Revised September 30, 2008 as per LMB Memorandum Order No. 2008-33”;
d) Use the same page number as the one to be replaced. If the replacement exceeds the page number(s) allotted to
it, use the following technique: 41, 41-A, 41-B. And if there are more pages that will have to be removed than the
number of pages that will replace it, the unused page(s) may be left blank with its actual page number intact so as
not to affect the page number(s) of other pages; and.
e) Print the new page(s) and replace the old one(s)
It is advisable that the Manual be left unchanged for the first six months of its use. A review based on changes in work
procedures or new policies of the agency, may be done thereafter. If there are no significant changes in policies or work
procedures, there may be no need to change any of the contents of the Manual.
SERVICE GUIDES
Service Guides
Land Administration and Utilization Division (LAUD)
Land Administration and Utilization Division (LAUD)
• Processing of Taguig Applications Under Proclamation 172 Leading to the
Issuance of Deed of Sale
• Processing of Taguig Applications Under Proclamation 172 Leading to the Issuance
•ofProcessing of Friar Land Applications Leading to the Issuance of Deed of
Deed of Sale
Conveyance (Act 1120 – Friar Land Act)
• Processing of Friar Land Applications Leading to the Issuance of Deed of
•Conveyance
Request for(Act
Issuance
1120 of Presidential
– Friar Proclamation
Land Act)
• •Request
Requestfor
forIssuance
IssuanceofofPresidential
Special Patent
Proclamation
• •Request
Requestfor
forIssuance
Copies of
of Approved Military and Civil Proclamations
Special Patent
• •Request
Patrimonial Properties
for Copies (Processing
of Approved of Deed
Military of Absolute
and Civil Sale Emanating from the
Proclamations
Regional Office)
• Patrimonial Properties (Processing of Deed of Absolute Sale Emanating from the
•Regional
Processing of Temporary (Provisional) Permit
Offices)
• •Processing
ProcessingofofTemporary
Foreshore(Provisional)
Lease Application
Permit
• Processing of Foreshore Lease Application
Service: PROCESSING OF TAGUIG APPLICATIONS UNDER PROCLAMATION 172
LEADING TO THE ISSUANCE OF DEED OF SALE
DOCUMENTS REQUIRED RESPONSE PERSON

KEY STEPS FEES
FROM THE CUSTOMER TIME RESPONSIBLE
1. Applicant goes to LAUD to apply for
Deed of Sale
1.1 LAUD gives list of requirements to be Approved Subdivision Plan None 30 minutes Ms. Silangan Abaricio
complied with by the applicant Technical Description
Photocopy of House Tagging None
2. LAUD advises applicant to proceed to None 30 minutes Ms. Silangan Abaricio

RMD for verification
3. Upon Verification: None
3.1 If it is verified that there is another
applicant for the same lot, the
concerned applicant is informed that
he/she is not disqualified but is
advised to file a protest against the
other applicant
3.2 If there is no other recorded None
applicant, the applicant is advised to
return to LAUD
3.2.1 The LME provides the House Tag
applicant with the application Approved Plan
form and affidavit of direct Technical Description of the
sale and instructs applicant to land (5 copies)
fill up the application forms Barangay Certification of
actual occupancy

KEY STEPS FEES
Tax Declaration of the land
applied for
Waiver of Rights, if
necessary
3.2.2 Applicant fills up the Affidavit of Direct Sale
application form and the If single, an Affidavit that
affidavit of sale and have them he/she is a Breadwinner
notarized of the Family.
3.3 LME prepares Order of Payment for None 30 minutes Ms. Silangan Abaricio
application fee
3.4 The Chiefs of Taguig Unit and LAUD None 1 hour Mr. Elmo Cabotaje
initials the Order of payment Engr. Victor B. Balde
3.5 Applicant pays fee(s) P50.00
P200.00 for
transfer/
resurvey
fee
3.6 Cashier issues Official Receipt None Cashier
4. LAUD takes action on application None
submitted
4.1 The Chief, Taguig Unit assigns folder None 30 minutes
to a Lands Management Examiner
(LME) / Lands Management Officer
(LMO)
KEY STEPS FEES
4.2 Action Officer evaluates the None 1 hour Ms. Salambai Kadatuan
application and prepares order of Ms. Julie Manalo
investigation Ms. Rosalinda Balancio
Ms. Marie dela Cruz
4.2.1 Typist types order of None 30 minutes Ms. Zenaida Manalo
investigation
4.2.2 Section Chief initials and None Mr. Elmo Cabotaje
Division Chief signs order of Engr. Victor B. Balde
investigation
4.3 The Clerk releases the order of None 30 minutes Mr. Arnel De Guzman
investigation to assigned investigator Mr. Robert Sapiro
4.4 The Investigator conducts field and None 15 days Mr. Fernando delos
site investigation Santos
Mr. Leonido Bordeos
Ms. Jennie Vale
Ms. Cristeta Villanueva
Mr. Francisco Castillo
Ms. Silangan Abaricio
4.5 Investigator prepares investigation None 30 days
report and submits the same to the
LME
4.6 The LME prepares list of applications None 5 days
for deliberation

KEY STEPS FEES
4.7 Deliberation of applications / None 1 day every Members of the Policy
requests for Survey Authority quarter (the and Awards Committee
schedule Is
dependent
on the
availability of
the Director)
5. Typist prepares Notice of Posting. None 5 days Ms. Zenaida Manalo
5.1 Clerk prepares Letters to applicant, None 4 days Ms. Zenaida Manalo
Municipal Treasurer and Barangay
Chairman informing them of the list of
applicants to be posted in conspicuous
places in the Barangay
5.2 The Notice of Posting and letters are None 30 minutes Ms. Zenaida Manalo
referred to the Chief of the Taguig
Unit for initial
5.3 The Chief of LAUD initials the Notice None 2 hours Engr. Victor Balde
of Posting, and the letters to
applicant, Municipal Treasurer and
Barangay Chairman, and forwards
the same to the Assistant Director for
approval
5.4 The Assistant Director signs the None 1 day Atty. Alberto Recalde
Notice of Posting and the letters
KEY STEPS FEES
5.5 The Releasing Clerk forwards the None
folder to RMD for mailing of Notice of
Posting, as well as the prepared
letters
5.6 The Notice of Sale are posted at the None 30 days
Barangay Hall and Municipal Hall
6. Applicant goes back to LAUD after 30 Affidavit of actual posting None
days of posting duly notarized and signed
by the applicant
6.1 LME advises Applicant to proceed to None 30 minutes Ms. Silangan Abaricio
RMD for retrieval of folder/records
6.2 Applicant goes back to LAUD for None 30 minutes
preparation of Order of Payment and
attachment of required documents to
the folder
6.3 LME prepares Order of Payment for Indorsement from the None 30 minutes
lot purchase Barangay that the Notice
of Sale has been posted,
Affidavit of Posting from
the Municipal Treasurer
6.4 Chief, Taguig Unit initials and Chief, None 2 hours Mr. Elmo Cabotaje
LAUD signs/approves Order of Engr. Victor Balde
Payment

KEY STEPS FEES
6.5 Applicant pays to the Cashier the Purchase
purchase price of the land and gives Price of
back to LMO the Official Receipt for P15.00 per
payment square meter
7. LAUD prepares Deed of Sale None
7.1 LME examines folder/ records Official Receipt of purchase None 1 day Assigned Examiner:
price Ms. Rosalinda Balancio
Ms. Marie dela Cruz
7.2 LME prepares Order of Award and LMB Official Receipt P200.00 1 day Ms. Salambai Kadatuan
corresponding Deed of Sale Tax Identification Number Ms. Jovita Hernando
(TIN) Ms. Julie Manalo
• If there is a Transfer of Rights
Transfer of Rights Ms. Perlita Blas
executed by the applicant, an
Documentary stamps for Ms. Maribel Fernandez
investigator conducts an
each notarized document
investigation to ascertain the
veracity of the waiver of rights.
If the applicant dies, the heirs
If the report is ok, a written order
shall submit the following:
of transfer is prepared by the Land
Death Certificate of the
Management Examiner
Applicant
Extra-Judicial Partition
Publication or Special Power
of Attorney of the Heirs
7.3 Typist refers the prepared Order of None 1 day Ms. Ma. Elena Cabotaje
Award and Deed of Sale to the
LME/LMO for further review
7.4 The LME / LMO refers the folder to None 5 days
the Chief, Taguig Unit for review
KEY STEPS FEES
7.5 The Chief, Taguig Unit reviews and None 5 days
initials Order of Award and Deed of
Sale and refers the same to the
Chief, LAUD
7.6 The Chief, LAUD initials and None 5 days Engr. Victor Balde
recommends approval of the Order
of Award and Deed of Sale and
forwards records to GSD
7.7 The Releasing Clerk forwards the None 1 hour Mr. Robert Sapino
folder/ record to the Geodetic
Surveys Division (GSD) for
verification of Technical Descriptions
of the lot applied for
8. GSD validates technical descriptions None GSD staff
8.1 GSD forwards the folder/ records to None
the Assistant Director
9. The Assistant Director reviews and signs None Atty. Alberto Recalde
the documents and forwards the same to
the Office of the Director
10. The Chief of Staff, Office of the Director, None Chief of Staff, Office of
checks and reviews the the Director
documents/records
11. The Director signs the Order of Award None LMB Director
and Deed of Sale

KEY STEPS FEES
12. The staff at the Office of the Director None DO Staff
releases folder to the Records
Management Division (RMD)
13. The RMD staff prepares the transmittal None RMD Staff
letter to the Register of Deeds for
issuance of title
Service: PROCESSING OF FRIAR LAND APPLICATIONS LEADING TO THE
ISSUANCE OF THE DEED OF CONVEYANCE (Act 1120 - Friar Land Act)
KEY STEPS FEES
1. LAUD Receiving Clerk receives from Folder of application None 30 minutes Mr. Edgardo Urrutia
Records Management Division (RMD)
friar land application and other attached
documents
2. Receiving Clerk records in the logbook None 30 minutes Mr. Edgardo Urrutia
folder/record containing the application
3. The LAUD Chief assigns the folder/record None 1 hour Engr. Victor B. Balde
to the Head, Friar Lands Unit
4. LAUD Releasing Clerk forwards the None 30 minutes Mr. Edgardo Umitia
folder to the Friar Lands Unit (FLU)
5. Receiving Clerk records the document in None 1 hour Ms. Charito Sale
the logbook of FLU and encodes in the
Database Management System (DBMS)
6. Head, FLU assigns the Friar Land None 1 hour Engr. Ariel Reyes
application record/ folder to the Action
Officer
7. The Action Officer reviews/ examines/ The following documentary None 3 days per Assigned LMO/LME:
evaluates the friar land application requirements must be folder/ Ms. Salvacion Camoral
records/folder to ascertain all papers/ completed prior to the application Ms. Macrina Mercene
documents submitted are complete execution of the Sales
Contract and Deed of
Conveyances:

KEY STEPS FEES
- Friar lands application duly
accomplished by the
applicant;
- Preliminary investigation
report (information sheet);
- Affidavit duly
accomplished by the
applicant;
- Two copies of approved
survey plan;
- Technical descriptions of
the land applied for
- Certified copy of Project
Map;
- Certification duly signed
by the Regional
Executive Director (RED);
- Proof of payment of the
10% and/or full purchase
price of the land applied
for;
- If Auction Sale:
a. Submit proof of
publication by bandillo
b. Proof of posting of
notice made before
auction sale
c. Report of Auction Sale
KEY STEPS FEES
- If Private Sale:
a. Proof of payment
(10%) of the purchase
price of the land
b. Sales Contract of the None
land
c. Original and or
certified copy of the
Sales Register record
of the lot applied for
- Investigation Report; None
- TIN of the applicant;
- Certification from the
Assessor’s Office that the
land applied for is
declared for taxation
purposes in the name of
the applicant, etc.
IN CASE OF DEATH OF None

THE APPLICANT, the
following shall be submitted:
1. Death Certificate of the
Applicant
2. Extra Judicial
Settlement executed by
the heirs and affidavit,
stating among others,
that neither of the

KEY STEPS FEES
registered Purchaser
during his/her lifetime
nor any of the legal
heirs have received the
title of the land
3. Special Power of
Attorney signed by the
heirs designating/
appointing their
representative
IF THERE IS A TRANSFER None

OR WAIVER OF RIGHTS,
the following shall be
submitted:
- Original copy of the
waiver/ transfer of rights
from the original
applicant/awardee in
favor of the present
applicant
8. If the requirements are complete, the Folder/records of application None 1 day Ms. Salvacion Cameral
Action Officer prepares the Deed of together with the Deed of Ms. Macrrina Mercene
Conveyance form and assigns the same Conveyance form
to the encoder for typing of technical
descriptions at the bottom of the form;
Action Officer also prepares memo for
GSD for verification and validation of
technical descriptions
KEY STEPS FEES
8.1 If the documents required are
incomplete, the Action Officer
prepares letter to the concerned
Regional Officer requesting for
submission of the needed documents
9. The Action Officer refers records to the Folder of Application with None 30 minutes
encoder DC Form
Draft Memorandum to GSD
10. Encoder encodes the Narrative Technical None 1 hour Ms. Edna Leriorato
Description and the draft memo for GSD
11. LMO / LME reviews and initials the memo Folder of Application None 1 hour Ms. Salvacion Camoral
to GSD DC Form with Technical Ms. Macrina Mercene
Description (TD)
Memo to GSD
12. LME / LMO / Friar Lands Unit Head None 1 hour Engr. Ariel Reyes
initials the Memo to GSD
13. Chief, LAUD signs memorandum to GSD None Engr. Victor B. Balde
requesting for the validation of the
narrative technical description
14. Releasing Clerk forwards to GSD the None 1 hour Mr. Edgardo Urrutia
Memorandum containing the entire
folder/records/ documents
15. GSD validates the Technical Descriptions None GSD staff

KEY STEPS FEES
16. GSD transmit back to LAUD the validated None GSD staff
Technical Description together with the
complete document/ records
17. LAUD Clerk logs the document in the None 30 minutes Mr. Edgardo Urrutia
logbook
18. Chief of LAUD refers the document / None 1 hour Engr. Vic Balde
folder to the Chief of Friar Land Unit
(FLU) for appropriate action
19. FLU Clerk records the document/folder in None 30 minutes Ms. Charito Sale
the logbook and encodes in the DBMS
20. The Chief of FLU refers the document to None 1 hour Engr. Ariel Reyes
the Action Officer
21. The Action Officer prepares the CSW, None 3 days Ms. Salvacion Camoral
Deed of Conveyance and, if necessary, Ms. Macrina Mercene
the Sales Certificate
- The Action Officer prepares the Order Original copy of the Waiver/ 4 days Ms. Salvacion Camoral
in case of Transfer of Rights transfer of rights from the Ms. Macrina Mercene
original applicant to present
applicant
22. Head of Friar Lands Unit initials the None 2 days Engr. Ariel Reyes
drafted CSW, Deed of Conveyances,
Sales Certificate and Order
23. The documents are recorded in the log None 1 hour Ms. Charito Sale
book and in the DBMS
KEY STEPS FEES
24. Documents are recorded in the logbook None 30 minutes Mr. Edgardo Urrutia
of the Office of the Chief, LAUD
25. The LAUD Chief initials the documents None 2 days Engr. Victor B. Balde
26. The documents are released to the None 30 minutes Mr. Edgardo Urrutia
Assistant Director’s Office (ADO)
27. ADO clerk receives the folder from the None ADO Receiving Clerk
LAUD
28. The Assistant Director reviews and None Assistant Director
initials the CSW, Deed of Conveyance
and signs the Sales Contract
29. The documents are transmitted to the None ADO Releasing Clerk
Office of the Director (OD)
30. OD Clerk receives and records the folder/ None OD Receiving Clerk
document
31. OD staff does final review of the documents None OD Staff
32. The Director approves and signs the None Director
CSW and the Deed of Conveyance
33. The documents are released to the None OD Releasing Clerk
34. RMD transmits the document to the None RMD Releasing Clerk
Office of the DENR Secretary (OSEC) for
approval of the Deed of Conveyance

KEY STEPS FEES
35. DENR Secretary approves and signs the None OSEC staff
Deed of Conveyance
36. DENR releases to the LMB the complete
set of documents including the Deed of
Conveyance
37. LMB-Records Management Division None RMD receiving clerk
(RMD) receives the approved Deed of
Conveyance (D.C.) together with the folder
containing the complete set of records
38. RMD affixes control number to the None RMD staff
approved D.C. and prepares transmittal
to the Registry of Deeds (ROD)
39. The approved Deed of Conveyance is None RMD Releasing Clerk
transmitted to the Registry of Deeds for
registration and issuance of TCT, copy
furnished the concerned Regional
Technical Director for Lands
Service: REQUEST FOR ISSUANCE OF PRESIDENTIAL PROCLAMATION
DOCUMENTS REQUIRED RESPONSE RESPONSIBLE
KEY STEPS FEES
FROM THE CUSTOMER TIME PERSON
1. LAUD Clerk receives from the Records Survey plan of the land to be None 1 hour Mr. Edgardo Urrutia
Management Division (RMD) the reserved duly approved by
document containing the request for the Regional Technical
issuance of Presidential Proclamation Director for Lands
and supporting documents Verified and certified correct
technical descriptions
2. Clerk records the document in the Certified photographs None 1 hour Mr. Edgardo Urrutia
logbook and refers it to the Chief, LAUD (visual documentations
showing panoramic view
3. Chief of LAUD refers the document to the None 2 hours Engr. Victor B. Balde
of the area subject of the
Reservation and Deeds Section
proposed presidential
4. Clerk records the document in the proclamation as well as None 2 hours Ms. Arlene Arlanza
logbook and encodes the same in the adjacent areas, vicinities, Ms. Arsenia Jareño
Database Management System improvements introduced,
land marks, identifying
5. Clerk attaches checklist of documents to None 1 hour Ms. Arlene Arlanza
features, settlements, etc.
the corresponding folder/records Ms. Arsenia Jareño
Land classifications or
municipal index maps
projecting the area
covered by the proposed
presidential proclamation
and land uses of the area
and surrounding vicinities
within two kilometers
radius.

KEY STEPS FEES
Narrative report of
investigation with
recommendation official
endorsed to the Secretary
by the Regional Executive
Director through the
Undersecretary for Field
Operations
6. The Action Officer drafts the Comments and None 3 days Ms. Rosario Angeles
a) Proclamation/ Memorandum for the recommendation from the Ms. Juvelyn Laraño
DENR Secretary Secretaries of DOH, Ms. Arsenia Jareño
b) CSW DPWH, DepEd, DOTC, Mr. Francisco Castillo, Jr.
c) Request for comments and PPA
recommendation from the Secretaries
of DOH, DPWH, DepEd, DOTC, PPA,
if necessary
d) Certification that it has undergone a
Complete Staff Work
e) Memo for the President
f) Certificate of Concurrence by the
concerned Agencies and Offices
7. Clerk releases the Proforma request to None 1 hour Ms. Rosario Angeles
GSD for validation of technical Ms. Juvelyn Laraño
description Ms. Arsenia Jareño
Mr. Francisco Castillo, Jr.
KEY STEPS FEES
8. The Chief of Reservation and Deeds None 1 hour Ms. Rosario Angeles
Section initials the draft Presidential
Proclamation and other related
documents
9. The Chief, LAUD reviews/initials the draft None 2 hours Engr. Victor B. Balde
Presidential Proclamation and other
related documents
10. Clerk transmits to Geodetic Surveys None 1 hour Mr. Edgardo Urrutia
Division ((GSD) the documents/ records
for validation of technical descriptions
11. GSD validates technical descriptions None GSD personnel
12. GSD Clerk transmits documents to None GSD personnel
Assistant Director
13. The Assistant Director reviews and None Atty. Alberto R. Recalde
initials the documents
14. Clerk of the Office of the Assistant None ADO personnel
Director transmits the documents to the
Office of the Director
15. The staff of the Office of the Director None OD staff
does final review of documents
16. The Director signs the documents None Dir. Gerino A. Tolentino,
Jr.
17. Clerk at the Office of the Director None OD staff
transmits documents to RMD for mailing

KEY STEPS FEES
18. RMD numbers and mails documents to None RMD staff
Office of the DENR Secretary
19. Office of the DENR Secretary processes None DENR staff
the Proclamation
20. President approves the Proclamation None Presidential staff
21. LMB receives signed Proclamation None RMD staff
22. Proclamation is referred to LAUD for filing None RMD staff
Service: REQUEST FOR ISSUANCE OF SPECIAL PATENT
DOCUMENT REQUIRED RESPONSE PERSON
KEY STEPS FEES
1. LAUD Clerk receives from the Records Survey plan and technical None 30 minutes Mr. Edgardo Urrutia
Management Division (RMD) document description of the land to
containing the request for issuance of be issued the Special
Special Patent and the supporting Patent, duly approved by
documents the Regional Technical
Director of Lands
2. Clerk records the document in the Folder containing the None 30 minutes Mr. Edgardo Urrutia
logbook and refers the same to the Chief, records regarding special
LAUD patent
3. LAUD Chief refers the document to the Narrative investigation None 2 hours Engr. Victor B. Balde
Reservation and Deeds Section report, and the special
law / proclamation
granting ownership with
the recommendation
officially endorsed to the
Secretary by the Regional
Executive Director thru
the Undersecretary for
Field Operations
Comments /
recommendations from
the Secretaries of the
DOH, DPWH, DepEd
4. Clerk records the document in the log-book None 1 hour Ms. Arsenia Jareño
and Database Management System Ms. Arlene Arlanza

KEY STEPS FEES
5. Clerk attaches proforma Memo to None 1 hour Ms. Arsenia Jareño
document / folder containing the request Ms. Arlene Arlanza
for validation of technical descriptions and
refers the same to the Chief, LAUD
6. LAUD Chief reviews and signs the None 2 days Ms. Rosario Angeles
proforma Memo Engr. Victor B. Balde
7. Documents are forwarded and referred to Memo to GSD together with None 1 hour Mr. Edgardo Urrutia
the Geodetic Surveys Division (GSD) the approved survey and
technical description for
checking, validating, and
verifying
8. GSD Staff verifies and validates the None GSD personnel/
technical description; Chief, GSD signs Chief, GSD
documents
9. GSD transmits documents back to LAUD None
10. LAUD Clerk records documents in the None 1 hour Mr. Edgardo Urrutia
logbook and refers the same to the Chief,
LAUD
11. The Chief, LAUD refers back the Entire folder containing all None 2 hours Engr. Victor B. Balde
documents/ records to the Chief of the related documents for
Reservation and Deed Section the issuance of special
patent
12. The Chief of Reservation and Deed None 1 day Ms. Rosario Angeles
Section assigns documents to Action
Officer
KEY STEPS FEES
13. Action Officer drafts Special Patent, None 4 days Ms. Rosario Angeles
transmittal letter to the Secretary, and Ms. Juvelyn Laraño
memo to GSD relative to the signing of Ms. Arsenia Jareño
the technical description Mr. Francisco Castillo, Jr.
13.1 Encoder types draft Special Patent Ms. Arlene Arlanza
and other related documents
14. The Chief of Reservation and Deed None 1 hour Ms. Rosario Angeles
Section initials the draft Special Patent
and other related documents
15. Releasing Clerk transmits to the Chief, None 2 hours Ms. Arlene Arlanza
LAUD the draft Special Patent and other Ms. Arsenia Jareño
related documents
16. Office of the Chief, LAUD reviews the None 2 days Ms. Shirley Fungo
documents/ records
17. LAUD Chief initials the CSW and Special None 2 hours Engr. Victor B. Balde
Patent
18. Releasing Clerk transmits documents to None 1 hour Mr. Edgardo Urrutia
the Office of the Assistant Director
19. Assistant Director reviews and initials the None Atty. Alberto R. Recalde
transmitted letters, CSW, and draft
Special Patent
20. The documents are transmitted to the None ADO staff
Office of the Director

KEY STEPS FEES
21. Staff from the Office of the Director does None OD staff
final review of documents/ records re:
CSW and SP
22. Director approves the CSW and the None Dir. Gerino Tolentino, Jr.
Special Patent
23. Documents/records of CSW and SP are None OD staff
transmitted to RMD for numbering and
mailing
24. RMD numbers the SP and CSW and None RMD staff
forwards records to the Office of the
Secretary
25. Office of the Secretary processes the None DENR staff
records re: request for Special Patent
26. The DENR Secretary forwards to the None Presidential Staff
Office of the President the CSW and
Special Patent for approval
27. LMB receives copy of approved Special None Presidential Staff
Patent from the Office of the Secretary or
the Office of the President
28. LMB files copy of Special Patent None
Service: REQUEST FOR COPIES OF APPROVED MILITARY AND CIVIL
PROCLAMATIONS
KEY STEPS FEES
1. Customer submits Request Form to Duly accomplished request None Ms. Arsenia Jareno
Reservation and Deeds Section (RADS) form containing the
following information:
a. Proclamation Number
b. Date approved
c. Location
d. Subject
2. Clerk receives duly accomplished request None 30 minutes Ms. Arlene Arlanza
form from customer and retrieves files Ms. Arsenia Jareño
from the Reservation and Deeds Section
(RADS) filing cabinet
3. The RADS Clerk / Examiner photocopies None 30 minutes Ms. Arlene Arlanza
the requested proclamation/s Ms. Arsenia Jareño
4. The Clerk prepares the Order of Payment None 30 minutes Ms. Arlene Arlanza
Ms. Arsenia Jareño
5. The Chief, RADS / Chief, LAUD approves None 1 hour Ms. Rosario Angeles
the Order of Payment and advises the Engr. Victor B. Balde
customer to proceed to the Cashier
6. Customer pays the required fee for the P25.00 per Cashier
requested document proclamation
7. Clerk releases to the customer the copies None 30 minutes Ms. Arlene Arlanza
of the requested proclamation M. Arsenia Jareño
Service: PATRIMONIAL PROPERTIES (Processing of Deed of Absolute Sale
Emanating from the Regional Offices)
KEY STEPS FEES
1. LAUD Clerk receives from the Records None 30 minutes Mr. Edgardo Urrutia
Management Division (RMD) the
document containing the Deed of Sale
forwarded by the DENR Regional Offices
for evaluation and approval of the DENR
Secretary
2. Clerk records receipt of the document in None 30 minutes Mr. Edgardo Urrutia
the logbook
3. LAUD Chief assigns the document to None 1 hour Engr. Victor B. Balde
Action Officer for attachment of proporma
memo to the GSD
4. Action Officer attaches proporma memo None 30 minutes Ms. Flordeliza P.
for Geodetic Surveys Division (GSD) Federis
requesting for the verification of the
attached technical description
5. LAUD Chief signs Memorandum to GSD None 2 hours Engr. Victor B. Balde
requesting for verification of the technical
descriptions
6. Clerk releases the documents to GSD Memo for GSD requesting None 1 hour Mr. Edgardo Urrutia
verification of technical
description
7. GSD checks and verifies the technical None GSD staff
descriptions

KEY STEPS FEES
8. GSD returns the documents to LAUD None GSD staff
9. LAUD Clerk receives and records the Mr. Edgardo Urrutia
documents
10. LAUD Chief refers the document to the None 1 hour Engr. Victor Balde
Urban Land Management Section (ULMS)
11. Action Officer records the document in None 1 hour Ms. Flordeliza P.
the logbook and Database Management Federis
System (DBMS) Ms. Laulhati Felipe
12. ULMS Chief refers document to the None 1 hour Engr. Bernardo P. Ibe
Action Officer for appropriate action
13. Action Officer examines and evaluates Occupant’s Affidavit None 2 days Ms. Maila Barbacena
the documents Letter of Award Ms. Lualhati Felipe
Report of the Processing Ms. Flordeliza Federis
and recommending
Award Committee
Latest Appraisal Report
Certificate of Payments
including copy of Official
Receipts
Certification of no protest
and/or no administrative
case
Certified copy/ copies of
waiver/ transfer of rights of
the original awardee in
favor of the present
applicant
KEY STEPS FEES
Certified true copies of
Technical Description and
Plans
Copy of applicant Tax
Identification Number
(TIN)
In case of death of the None

applicant/awardee, the
following shall be submitted:
• Death Certificate
• Extra judicial partition or
settlement
• Special Power of None
Attorney executed by the
Heirs
13.1 If found not in order or documents None
are incomplete, the documents are
returned to the concerned Regional
Office for completion
14. Action Officer prepares the Complete None 2 days Ms. Maila Barbacena
Staff Work of the document containing Ms. Lualhati Felipe
office comments and recommendations Ms. Flordeliza Federis
15. ULMS Chief initials the memo and the None 2 hours Engr. Bernardo Ibe
Deed of Sale
16. Chief LAUD reviews the Memo and the None 1 day Engr. Victor B. Balde
Deed of Sale

KEY STEPS FEES
16.1 If there are corrections, staff of
Chief, LAUD revises the documents
16.2 If there are no corrections, LAUD
Chief initials the Memo and the
Deed of Sale
17. Clerk releases the documents to the None 1 hour Mr. Edgardo Urrutia
Office of the Assistant Director for initial
and approval
18. Clerk at Office of the Assistant Director ADO Receiving Clerk
receives the documents
19. The Assistant Director reviews and None Atty. Alberto Recalde
initials the document
20. Clerk from the Office of the Assistant ADO Releasing Clerk
Director releases the documents to the
Office of the Director (OD) for final review
and signature
21. OD Chief of Staff does final review of the None OD Chief of Staff
documents
22. Director signs the CSW submitted by None Dir. Gerino A. Tolentino,
LAUD and initials the Deed of Sale Jr.
23. OD forwards the folder to the RMD for None OD staff
mailing
24. RMD forwards the documents with the None RMD staff
folder to DENR
KEY STEPS FEES
25. DENR returns the approved and signed None DENR staff
Deed of Sale with the folder to LMB/
RMD
26. RMD forwards the approved Deed of None RMD staff
Sale to LAUD
27. LAUD Chief refers it to ULMS Chief for None 1 day Engr. Victor B. Balde
appropriate action
28. ULMS Chief refers to Action Officer for None 1 day Engr. Bernardo Ibe
preparation of Indorsement to the RED,
Regional Office
29. Action Officer prepares the Indorsement None 1 day Ms. Maila Barbacena
forwarding the approved Deed of Sale to Ms. Lualhati Felipe
the concerned Regional Office Ms. Flordeliza Federis
30. ULMS Chief initials the Indorsement and None 1 hour Engr. Bernardo Ibe
forwards the same to the Chief, LAUD
31. Chief, LAUD initials the Indorsement None 1 day Engr. Victor Balde
32. Assistant Director initials the Indorsement None Atty. Alberto Recalde
and forwards the same to the Office of
the Director
33. Director signs the Indorsement None Dir. Gerino A. Tolentino,
Jr.
34. OD forwards the Indorsement to RMD None OD staff
35. RMD mails the Indorsement together with None RMD staff
the complete records/folder
Service: PROCESSING OF TEMPORARY (PROVISIONAL) PERMIT
KEY STEPS FEES
1. LAUD Clerk receives land Folder of application None 30 minutes Mr. Edgardo Urrutia
records/document from the Records
Management Division (RMD) containing
the Application for Permit as forwarded
by the DENR for evaluation, review,
Complete Staff Work (CSW) and
recommendation
2. Clerk enters the document in the logbook None 30 minutes Mr. Edgardo Urrutia
and refers the same to the Chief, LAUD
3. LAUD Chief refers document to the None 2 hours Engr. Victor B. Balde
Urban Land Management Section
(ULMS)
4. Action Officer records document in the None 1 hour Ms. Flordeliza Federis
logbook and encodes the same in the Ms. Lualhati Felipe
Database Management System
6. Action Officer examines and evaluates Investigation Report None 2 days Engr. Bernardo P. Ibe
the documents Appraisal Report Ms. Maila Barbacena
Approval of Appraisal Ms. Lualhati Felipe
Report Ms. Flordeliza Federis

KEY STEPS FEES
6.1 If found in order, Action Officer Clearance from other
prepares the CSW containing government agencies, if
comments and recommendations necessary:
a. DPWH
6.2 If documents are incomplete, the b. DOH
record/folder is returned to the c. DOT
concerned Regional Office for d. Philippine Ports Authority
completion
7. ULMS Chief initials the CSW If the applicant is a None 2 hours Engr. Bernardo P. Ibe
corporation, the
application must be
accompanied by a copy of
its Articles of
Incorporation and
Certificate of Registration
as approved by the
Securities and Exchange
Commission, together
with the feasibility study
stating the financial and
technical capability of the
applicant to underwrite
the project
8. Staff of LAUD Chief reviews the 1 day Engr. Shirley Fungo
documents
9. LAUD Chief initials the CSW None 1 day Engr. Victor B. Balde
KEY STEPS FEES
10. LAUD Clerk releases the document to the None 1 hour Mr. Edgardo Urrutia
Assistant Director for approval and initial
11. The Assistant Director reviews and None Atty. Alberto R. Recalde
initials the CSW
12. Office of the Director Chief of Staff does None OD staff
final review of document
13. Director signs the Complete Staff Work None Dir. Gerino A. Tolentino,
Jr.
14. OD forwards the document with the None OD staff
record/folder to the RMD for mailing
record/folder to DENR for signature of the
Secretary
Service: PROCESSING OF FORESHORE LEASE APPLICATION

KEY STEPS FEES
1. LAUD Clerk receives records/document None 30 minutes Mr. Edgardo Urrutia
from the Records management Division
(RMD) containing the Foreshore Lease
Application forwarded by the DENR for
evaluation, review, Complete Staff Work
(CSW) and recommendation
2. Clerk logs records/document in the None 30 minutes Mr. Edgardo Urrutia
logbook
3. Chief, LAUD refers document to the None 2 hours Engr. Victor B. Balde
Urban Land Management Section
(ULMS)
4. Action Officer records document in the None 1 hour Ms. Lualhati Felipe
logbook and encodes in the database Ms. Flordeliza P.
management system Federis
6. Action Officer examines and evaluates Foreshore Lease None 2 days Ms. Maila Barbacena
the documents Application Ms. Lualhati Felipe
Preliminary Investigation Ms. Flordeliza Federis
report with Land Data
Record Sheet
Appraisal Report
Comment and

KEY STEPS FEES
Recommendation of the
District/ City Engineer,
DPWH with the
concurrence of the
Secretary DPWH
Comments and
recommendations of the
Local Ports Authority
concerned with the
concurrence of the
General Manager of the
Philippine Ports Authority
6.1 If found in order, Action Officer None
prepares the CSW containing our
comments and suggestions
6.2 If documents are incomplete, the None
record/folder is returned to the
Regional Office for completion of
documents
7. ULMS Chief initials the CSW. None 2 hours Engr. Bernardo Ibe
8. Staff of LAUD Chief reviews the None 1 day Engr. Shirley Fungo
documents
9. LAUD Chief initials the CSW Comment and
recommendation of the
Department of Tourism if
the land is for beach
resort purposes.
KEY STEPS FEES
Recommendation for
approval of appraisal and
request for authority of
the right to lease the land
at public auction thru oral
bidding to official
concerned
Approval of appraisal and
grant of authority to lease
the land
Proof of payment of
publication expenses if
appraised value of the
land is more than P240
Notice of right to lease the None 1 day Engr. Vic Balde

land is for beach resort
Report of bidding (oral)
Order Award
Proof of payment of one-
year rental
Lease Contract
Letters forwarding the same
lease contract to official
concerned for his
approval and signature
and for notarization
10. LAUD Clerk releases the document to the None 1 hour Mr. Edgardo Urrutia
Assistant Director for initial and approval

KEY STEPS FEES
11. The Office of the Assistant Director ADO Receiving Clerk
receives the records/documents
12. Assistant Director reviews and initials the None Atty. Alberto Recalde
CSW
13. Clerk, Office of the Assistant Director ADO Releasing Clerk
releases the documents to the Office of
the Director for final review and signature
of the Director
14. OD Chief of Staff does final review of the OD Staff
documents
15. Director signs the Complete Staff Work None Dir. Gerino Tolentino, Jr.
16. OD forwards the document with the None OD staff
record/folder to the RMD for mailing
record/folder to the DENR
• Request for Reference Copy of Technical Description
• Request for Reference Copy of Technical
Plan Description
• Request for Reference Copy of
Status of Taguig Plan
Lots (Proclamation 172 – Taguig)
• Request for Status of Taguig
Verification Lots
Report on(Proclamation 172 – Taguig)172 – Taguig)
Taguig Lots (Proclamation
• Request for Verification Report
Status of Friar on Application
Lands Taguig Lots (Proclamation 172 – Taguig)
• Request for Status of Friar
PublicLands
LandApplication
Application
• Request for Status of Copies
Certified Public Land Application
of Deeds and Conveyances
• Request for Certified Copies
Copy ofofDocument
Deeds and Conveyances
(Proclamation 172 – Taguig)
• Request for Certified Copy of Document (Proclamation 172 -Taguig)
Service: REQUEST FOR REFERENCE COPY OF TECHNICAL DESCRIPTION
KEY STEP FROM THE CUSTOMER
FEES
TIME RESPONSIBLE
1. The customer fills-up request form at Office ID None 3 minutes Mr. Ric Matic
Public Assistance and Complaints Unit PRC ID or any valid ID.
2. PACU stamps " Receive" with date Duly accomplished Request None 30 seconds Mr. Ric Matic
Form
3. PACU gives claim stub to customer with None 30 seconds Mr. Ric Matic
due date
4. PACU submits to Records Management None 5 minutes Mr. Ric Matic
Division the request forms
5. The RMD Clerk receives request form None 1 hour Ms. Leonora Rivera
and logs in the logbook
6. The RMD Clerk refers request form to None 30 minutes Ms. Leonora Rivera
verification unit
7. If technical description is available: None
a) The researcher gives the technical Original technical None 1 hour Ms. Evelyn Caranguian
description to the officer of the day description and Request Ms. Lilia Gellido
for issuance of order of payment Form
b) The customer goes to the Request form and official 25/lot & Accounting and Cashier
Accounting Unit for recording of the receipt copy fee of
order of payment and proceeds to 5 per sheet
the cashier for payment of the
required fees

FEES
TIME RESPONSIBLE
c) The customer goes back to the RMD Request form and Official None 30 minutes Ms. Evelyn Caranguian
Service Provider for recording of the receipt Ms. Lilia Gellido
O.R. nos. on the request form
d) The customer brings the technical The amount Accompanied by
description outside to a private entity depends on Ms. Lilia Gellido
for reproduction and pays the the rate of
corresponding reproduction fees the private
entity
e) The officer of the day stamps " For Copy of Technical None 10 minutes Ms. Evelyn Caranguian
Reference Only" in the technical Description and Request Ms. Lilia Gellido
description and initials the concerned Form
person releases the technical
description to the customer
7A. If the Technical Description is available None
but portion is damaged/ blurred:
a) The Researcher transcribes/ Original and request form 25/lot and 3 hours Mr. Zoilo Mina
transfers data to the survey data copy fee
form or V-37
7B. If the Technical Description is not available: None
a) The Typist prepares letter-reply to Request form None 1 hour Ms. Grace Romanes
the customer
b) The person responsible submits Request form and letter None 30 minutes Ms. Rochelle Sajul
letter-reply to the Unit Head for
his/her initials
FEES
TIME RESPONSIBLE
c) The Clerk submits letter-reply to the None 30 minutes Engr. Arnel Padua
Section Chief for review and initial
d) The Clerk brings the document to the None 1 hour Engr. Teresita J. Reyes
Assistant Division Chief for initials
e) The document is brought to the None 1 hour Mr. Rainier D. Balbuena
Division Chief for signature
f) The Clerk logs-in the document for None 30 minutes Ms. Estela Aguiles
recording and brings to releasing unit
g) The Clerk releases the document to None 1 hour Ms. Warlita Manaois
the customer/requestee
Service: REQUEST FOR REFERENCE COPY OF PLAN
KEY STEP FEES
1. The customer fills-up request form at the Either one of the following: None 5 minutes Mr. Ric Matic
Public Assistance and Complaints Unit • Office ID
(PACU) • PRC ID
• Sr. Citizen
• Drivers License
• Passport
• Postal ID
• Other valid Ids
2. PACU stamps “Receive” with None 3 hours Mr. Ric Matic
corresponding date
3. The customer brings filled-up request Filled up request form None Ms. Leny Mirafuentes
form to the Geodetic Survey Division
(GSD) at the 6th floor
4. The Service Provider at the GSD writes None Engr. Dunn Dalire
down accession numbers of requested
plan and initials the request form and
advises the Customer to bring it back to
the Records Management Division
(RMD)
5. The customer submits request form to None
RMD at the 2nd floor for plan verification
6. RMD accepts and stamps “Receive” with Request form with None Ms. Leonora Rivera
date and logs-in the document as accession numbers and
submitted by the customer initialed by GSD

KEY STEP FEES
7. The Receiving Clerk refers request to the None 12 hours Ms. Lena Soan
Verification Unit
8. If plan is not available: The Action None 9 hours
Officer:
8.1 Prepares letter reply to the customer Request form and letter Ms. Grace Romanes
8.2 Submits letter – reply to Unit Head Ms. Evangeline Docor
for initial
8.3 Submits letter to Section Chief for Engr. Arnel Padua
review and initial
8.4 Brings document to Assistant Ms. Teresita J. Reyes
Division Chief for initial
8.5 Brings document to Division Chief for Mr. Rainier D. Balbuena
signature
8.6 Logs-in document for recording and Ms. Estela Aguiles
forwards to the releasing init
8.7 Releases document to party/customer Ms. Warlita Manaois
9. If plan is turned over to DENR – RO 9 hours
concerned (decentralized); the Service
Provider:
9.1 Retrieves and photocopies Request form and Ms. Grace Romanes
transmittal transmittal stamped “For
reference only”
9.2 Prepares letter-reply Ms. Grace Romanes
KEY STEP FEES
9.3 Submits letter-reply to Unit Head for Ms. Evangeline Docor
initial
9.4 Submits letter-reply to Section Chief Engr. Arnel Padua
for review and initial
9.5 The Assistant Chief initials Ms. Teresita Reyes
9.6 Division Chief signs the document Mr. Rainier Balbuena
9.7 Logs-in documents for recording and Ms. Estela Aguiles
brings to releasing unit
9.8 Releases document to the Letter and transmittal Ms. Warlita Manaois
party/customer
10. If plan is available: 9 hours
10.1 The Verifier gives the plan to the Original plan and request Ms. Evelyn Caranguian
officer of the day for issuance of the form Ms. Lily Gellido
order of payment
10.2 The customer gives the order of Request form and order of P45.00 per Ms. Evelyn Carunguian
payment to Accounting Unit for payment copy of Ms. Lily Gellido
recording and proceeds to cashier plan
at the 4th floor for payment
10.3 The customer goes back to RMD Original plan and request Ms. Evelyn Caranguian
for recording of the Official Receipt form Ms. Lily Gellido
number
10.4 The officer of the day records plan Ms. Evelyn Caranguian
to be photocopied Ms. Lily Gellido

KEY STEP FEES
10.5 The customer brings plan to a private Accompanied by:
entity for reproduction Ms. Evelyn Caranguian
Ms. Lily Gellido
10.6 The officer of the day stamps on the None Ms. Evelyn Caranguian
photocopied plan “For Reference Ms. Lily Gellido
Only” affixes his initials, and
releases the same to the customer
Service: REQUEST FOR STATUS OF TAGUIG LOTS (Proclamation 172 – Taguig)
KEY STEP FEES
1. The customer gets request form from None Mr. Ric Matic
PACU then proceeds to RMD to request
information on status of Taguig lot (Proc.
172)
2. RMD Clerk receives request form / letter None 30 mins. Ms. Cynthia Dondonilla
request Ms. Aida Panganiban
3. RMD Verifier verifies from the lot index Request form/ letter request None 4 hours Mr. Rommel Villaflor
cards, general index cards and charge
cards
3.1 For customer who submits request None
form:
3.1.1 The RMD verifier writes the 30 minutes Ms. Cynthia Dondonilla
result of verification on the
request form
3.1.2 Releases the verified request 30 minutes Ms. Cynthia Dondonilla
to the customer
3.2 For customer who submits letter None
request:
3.2.1 The RMD Clerk prepares 2 days Mr. Rommel Villaflor
letter reply
3.2.2 The Unit Head and the 1 hour Ms. Susan V. Remedios
Assistant Division Chief Ms. Teresita J. Reyes
review and initial the letter
reply

KEY STEP FEES
3.2.3 The Division Chief signs the 1 hour Mr. Rainier D. Balbuena
letter reply
3.2.4 RMD Releasing Unit releases 30 minutes Ms. Warlita Manaois
the letter reply to the customer
Service: REQUEST FOR VERIFICATION REPORT ON TAGUIG LOTS
KEY STEP FEES
1. The customer goes to RMD to request Duly accomplished None 30 minutes Ms. Cynthia Dondonilla
for Verification Report on Taguig lots information sheet
covered by Proc. 172 Valid ID
1.1 If the customer is not the lot Special Power of Attorney None
applicant, the RMD Clerk verifies
the relation of the requesting party
to the applicant
2. RMD Verifier verifies from the lot index None 2 hours Mr. Rommel Villaflor
cards and general index cards
2.1 The RMD clerk prepares None 1 hour Ms. Cynthia Dondonilla
Verification Report
2.2 The Unit Head and Assistant Chief None 1 hour Ms. Susan V.
review and initial the Verification Remedios
Report Engr. Teresita J. Reyes
2.3 The Division Chief before signing None 1 hour Mr. Rainier D.
the Verification Report requires the Balbuena
presence of the applicant
2.4 RMD releases the Verification None 30 minutes Ms. Cynthia Dondonilla
report to the customer Ms. Leonisa Gonda
Service: REQUEST FOR STATUS OF FRIAR LANDS APPLICATION
KEY STEPS FEES
1. The customer submits his/her letter– Letter Request None Mr. Ric Matic
request to the PACU
2. The PACU forwards the letter request to None 30 minutes Ms. Evelyn Caranguian
the receiving unit of the RMD
3. The receiving unit refers it to the head of None 20 minutes Ms. Leonora Rivera
the friar lands unit for log-in
4. The Unit Head of the Friar Lands Unit Letter Request with None 30 minutes Ms. Leonora Rivera
verifies the requested lot in the index cards attached routing slip
5. The filing clerk retrieves the records in None 40 minutes Ms. Justina Torres
the filing shelves
6. The unit Head prepares reply to the None 40 minutes Ms. Herminia Teo
customer
7. The Unit Head forwards the letter-reply to Letter Request with None 20 minutes Ms. Nemesio Antaran
the Section Chief for review and initial attached routine slip and
letter-reply
8. The Section Chief forwards the letter-reply None 30 minutes Engr. Teresita Reyes
to the Assistant Division Chief for initial
9. The Assistant Division Chief forwards the None 1 hour Mr. Rainier Balbuena
letter-reply to the Division Chief for
signature
10. The receiving clerk logs-in signed letter None 30 minutes Ms. Joy Verzosa
reply for recording
11. The receiving clerk transmit the signed None 30 minutes Ms. Estela Aguiles
letter-reply to the Releasing Unit

KEY STEPS FEES
12. The Releasing Unit releases the letter- None 30 minutes Ms. Warlita Manaois
reply to the customer
Service: REQUEST FOR STATUS OF PUBLIC LAND APPLICATION

KEY STEPS FEES
1. The customer submits letter–request to Either one of the following: None 10 minutes Mr. Ric Matic
PACU • Office ID
• PRC ID Form
• Sr. Citizen ID
2. PACU transmits letter request to the Duly accomplished Request None 5 minutes Mr. Ric Matic
receiving unit of the Records Form
3. RMD receiving unit receives letter- None 30 minutes Ms. Leonora Rivera
request
4. Receiving unit gives letter-request to the None 30 minutes Ms. Leonora Rivera
verification unit
5. Verification unit verifies in the index card None 3 hours Ms. Marlene Soan
Ms. Herminia Coral
6. Verification Unit prepares letter reply to Duly accomplished Request None 1 hour Ms. Erma Cardante
the customer form with verification
7. Verifier forwards letter-reply to the unit Request form None 30 minutes Ms. Herminia Coral
Head for initial
8. Section Chief reviews and initials the None 30 minutes Mr. Rogelio Teo
letter-reply
9. Asst. Chief initials letter-reply None 30 minutes Ms. Teresita J. Reyes
10. Division Chief signs letter-reply None 1 hour Ms. Rainier D. Balbuena
11. Clerk logs-in signed letter-reply for None 30 minutes Ms. Estela Aguiles
records purposes
12. Clerk releases letter-reply to the customer None 1 hour Ms. Warlita Manaois
Service: REQUEST FOR CERTIFIED COPIES OF DEEDS AND CONVEYANCES
KEY STEPS FEES
1. The customer submits letter-request to Letter Request and Special None Mr. Ric P. Matic
Public Assistance and Complaints Unit Power of Attorney duly
(PACU) notarized
2. The PACU forwards the letter request to Letter Request None 30 minutes Ms. Evelyn Caranguian
the receiving unit of the Records
Management Division
3. The Receiving Unit of the Records Letter request with attached None 30 minutes Ms. Leonora Rivera
Management Division refers the letter- routine slip Ms. Emma Cabral
request to the General Public Land
Records Section
3.1 The Receiving Unit refers the letter- None 1 hour Ms. Herminia Teo
request to the Head of the Friar Ms. Justina Torres
Lands Unit for retrieval of
records/folder from the filing
shelves/cabinets
3.2 Letter-request is forwarded to the None 1 hour Ms. Justina Torres
Office of the Assistant Director for
approval upon signature of the
Division Chief
3.3 Records requested are reproduced 1 hour Ms. Justina Torres
in preparation for the issuance of
certified copies

KEY STEPS FEES
3.4 The customer goes to the Cashier P25.00 per
Section and pays fees on requested page
certified copies
3.5 The Friar Land Unit Head prepares Letter request with routine 2 hours Ms. Herminia Teo
certified copies slip and photocopies of
documents
3.6 Certified copies requested forwarded Letter request with routine None 2 hours Mr. Nemesio Antaran
to the section chief for initial slip and photocopies of
documents
3.7 Certified copies are referred to the None 2 hours Engr. Teresita Reyes
Assistant Chief/ Division Chief for Mr. Rainier Balbuena
initial and signature, respectively
3.8 Certified copies are forwarded to the Certified copies of None 30 minutes Ms. Warlita Manaois
Releasing Unit for release to the documents
customer
Service: REQUEST FOR CERTIFIED COPY OF DOCUMENT
KEY STEPS FEES
1. The customer gets request form from Mr. Ric Matic
PACU then proceeds to Records
Management Division to request certified
copy of document regarding Taguig
application (Proclamation 172)
2. The Records Management Division Clerk 30 minutes Ms. Cynthia Dondonilla
receives the request of the Customer
3. The RMD verifier verifies from the lot 2 hours Mr. Rommel Villaflor
index cards, general index cards and Ms. Leonisa Gonda
charge cards
3.1 The RMD Clerk retrieves folder
containing the records of the applicant
3.1.1 If the folder is available at RMD 2 hours Ms. Leonisa Gonda
3.1.2 If the folder is charged to other Ms. Cynthia Dondonilla
division, the RMD Clerk will
borrow the folder from the
concerned division
3.2 The RMD Clerk prepares Order of 30 minutes Ms. Cynthia Dondonilla
Payment
3.3 The Unit Head signs the Order of 30 minutes Ms. Susan V. Remedios
Payment

KEY STEPS FEES
3.4 The customer pays certified copy of Request form P25.00 for Ms. Dalisay Ruiz
document to the Cashier Order of Payment the first
page and
P5.00 for
succeed-
ing
pages
3.5 The RMD Clerk copies O.R. no. and O.R. 30 minutes Ms. Cynthia Dondonilla
date of the request form
3.6 The RMD Clerk photocopies the 30 minutes Ms. Leonisa Gonda
requested document
3.7 The RMD Clerk stamps the original 30 minutes Ms. Cynthia Dondonilla
and photocopies document
3.8 The Unit Head and the Assistant 1 hour Ms. Susan V. Remedios
Division Chief Initial the original and Engr. Teresita J. Reyes
photocopied document
3.9 The Division Chief signs the original 1 hour Mr. Rainier D. Balbuena
and photocopied document
3.10 The RMD releases the certified 30 minutes Ms. Cynthia Dondonilla
copy of document to the customer
• Legal Division Replies to Various Inquiries Sent to LMB Through
Legal Division
Mailed Letters
• Filing of Verified Protest
• Filing of Verified
• Conduct of Administrative Protest
Investigation
• Conduct of Administrative Investigation
• Legal Queries / Opinion
• Legal Queries / Opinion
• Replies
• Replies to Various to Various
Inquiries Sent toInquiries Sent to
LMB Through LMBLetters
Mailed Through
Mailed Letters
Service: FILING OF VERIFIED PROTEST

KEY STEPS FEES
1. The Staff receives/records verified Written protest in "due form" None 1 hour Atty. Rogelio C. Mandar
protest and must be notarized Atty. Fe T. Tuanda
before a notary public
Certification from Barangay
that attempt was made to
reconcile the parties
but of no avail
Affidavit of two (2)
disinterested parties
Payment of protest fee
Certification of non-forum
shopping
2. The Action Officer examines if the None 30 minutes Atty. Fe Tuanda
requirements are accomplished and Atty. Rogelio C. Mandar
submitted
3. Issuance of Order of Payment Order of Payment None 20 minutes Atty. Manual Tacorda
4. The Party-Litigant is required to pay Official Receipt P50.00/ lot 10 minutes Ms. Melissa Buendia
protest fee to the Cashier per party
5. The Action Officer requests folder or Memorandum request None 1 day Atty. Rogelio C. Mandar
carpeta (if any) from the Records Mgt.
Div. re: party or lot involved
DOCUMENTS REQUIRED RESPONSE

KEY STEPS FEES PERSON RESPONSIBLE
FROM THE CUSTOMER TIME
6. The Action Officer advises Party-Litigant to none None 3 weeks Atty. Rogelio C. Mandar
wait for the Order of Investigation to be
sent by mail
7. The Action Officer prepares Draft Order of none None 1 day Atty. Rogelio C. Mandar
Investigation
8. The Action Officer, Assistant Chief and none None 2 days Atty. Rogelio C. Mandar
Chief Legal affix their initials Atty. Emmanuel Genciana
Atty. Manuel B. Tacorda
9. The Staff releases final draft of the Order none None 45 minutes Ms. Susan Monton
of Investigation to the Office of the
Assistant Director
Service: CONDUCT OF ADMINISTRATIVE INVESTIGATION

KEY STEPS FEES
1. The Investigating Officer receives/ Order of Investigation none 30 minutes Atty. Rogelio C. Mandar
records the Order of Investigation Folder of the case Mr. Buenaventura S.
Fabros II
2. The Investigating Officer prepares Notice none 1 hour Mr. Buenaventura S.
of Preliminary Conference to the Fabros II
Protestants and Respondents requiring
them to bring their witnesses or counsels
if any
3. The Investigating Officer mails the Notice P10.00 30 minutes Mr. Ador Valerio
of Preliminary Conference Records Division
4. The Party-Litigant receives copy of the none 2 weeks
Notice of Preliminary Conference
5. The Investigating Officer conducts 2 hours Mr. Buenaventura
Preliminary Conference Fabros
6. The Party-Litigant appears in the Titles none 3 hours
Preliminary Conference Tax Declaration
Other muniments of titles
Plans
7. The Investigating Officer exhausts None 2 hours Mr. Buenaventura S.
available remedies to reconcile parties Fabros II
8. The Investigating Officer conducts ocular/ None 8 hours Mr. Buenaventura S.
on site inspection with the Key customers Fabros II

KEY STEPS FEES
9. The Parties-Litigants agrees to submit None 30 minutes Mr. Buenaventura S.

position papers/memoranda to abbreviate Fabros II
proceedings
10. The Parties-Litigants submits position Position Papers None 30 days Mr. Buenaventura S.
papers/memoranda for resolution to the Memoranda Fabros II
Action Officer
11. The Investigating Officer receives the None 30 days Mr. Buenaventura S.
evidence if factual issues are Fabros II
controverted
12. The Investigating Officer prepares the None 30 days Mr. Buenaventura S.
investigation report Fabros II
13. The Investigating Officer submits the None 1 hour Mr. Buenaventura S.
report Fabros II
14. The Action Officer evaluates and drafts None 15 days Atty. Rogelio Mandar
order or decision
Service: LEGAL QUERIES / OPINIONS

KEY STEPS FEES
1. The Receiving Clerk receives/ records Letter - query from the none 30 minutes Ms. Susan Monton
letter from the Staff, Office of the Chief Regional Office, LGUs,
other agencies
2. The Action Officer studies/ researches none none 2 days Atty. Fe Tuanda
applicable laws and existing rules and
regulations
3. The Action Officer prepares draft of the none none 2 hours Atty. Fe Tuanda
reply/answer
4. The Action Officer reviews/ affixes, initials none none 2 hours Atty. Fe Tuanda
on the final draft
5. The Clerk releases final draft to the Asst. none none 30 minutes Ms. Mercy Solomon
Chief, Legal Div.
6. The Asst. Div. Chief receives/reviews/ none 1 hour Atty. Emmanuel
affixes initial to the final draft Genciana
7. The Clerk releases/receives final draft of none 10 minutes Ms. Susan Monton
the answer by the Chief, Legal Division
8. The Chief, Legal Division reviews/ none 1 hour Atty. Manuel Tacorda
modifies/ inserts some discussions and
pointers
9. The Chief, Legal Division affixes, initials none 30 minutes Atty. Manuel Tacorda
and the clerk releases final draft to the Ms. Susan Monton
Office of the Asst. Director Ms. Merlobel Navales
Service: REPLIES TO VARIOUS INQUIRIES SENT TO LMB THROUGH MAILED
LETTERS (Status of Land Claims, Request for Advice/ Information/Help/
Assistance, and Similar Matters Regarding Land Problems)
KEY STEPS FEES
1. Legal Division receives letter from the None 1 hour Receiving Clerk
Records Management Division where
originally filed
2. Division Chief assigns letter to an action None 1 day Division Chief
officer for appropriate action concerned
3. Action Officer examines/reviews/ None 1 day Action Officer
evaluates contents of the letter
4. Action Officer prepares draft of office None 1 day Action Officer
memorandum for the Records
Management Division for attachment of the
previous or pertinent records or for
verification of the status of the lots
mentioned in the letter, as the case maybe
5. Typist types the draft office memorandum None 1 hour Typist
6. Action Officer reviews the typewritten None 1 hour Action Officer
memorandum and if found in order,
initials below the name of the signatory
(Section Chief concerned)
7. Section Chief reviews the prepared office None 1 hour Section Chief
memorandum and if found in order, signs
the same

KEY STEPS FEES
8. Service Provider releases the office None 1 hour Releasing Clerk
memorandum to the Records
9. Chief, Legal Division receives from the None 1 day Division Chief
Records Management Division the
requested documents or the result of
verification, as the case maybe, together
with the letter
10. Chief, Legal Division re-assigns the None Within 1 day Division Chief
documents to the action officer for further
appropriate action
11. Action Officer examines and evaluates None Within 1 day Action Officer
the documents based on the contents of
the letter
12. Action Officer prepares the draft of the None 1 day Action Officer
letter-reply
13. Typist types the draft of the letter-reply None 1 hour Typist
14. Action Officer reviews the typewritten None 1 hour Action Officer
reply and if found in order, writes initials
below the name of the signatory (the
Division Chief or the OIC, Assistant
Director, as the case may be)
15. The Section Chief reviews the prepared None 1 day Section Chief
letter-reply and if found in order, writes
initials below the name of the signatory
KEY STEPS FEES
but if a correction is made, returns the
same to the typist for re-typing
16. Section Chief forwards the Letter – reply, None 4 hours Assistant Division Chief
together with attachment to the Assistant
Division Chief for further review, and if
found in order, initials below the name of
the signatory, but if a revision is made,
returns the same to the Section where it
originated for re-typing of the revised
action
17. The Assistant Chief of Division releases None 1 day Division Chief
the letter-reply, with attachments, to the
office of the Chief, Legal Division for his
initial below the name of the signatory, if
found in order; but if a revision is made,
returns the same directly to the Office of
the Section Chief where it originated for
re-typing
18. The Chief, Legal Division releases to the None 1 day OIC, Assistant Director
office of the OIC, Assistant/ Director for
his signature if found in order; but if a
revision is made, returns it to the office of
the Section Chief where it originated for
re-typing
19. Service Provider finally releases the None 1 hour Releasing Clerk
signed letter, with attachments to the
Records Management Division for
mailing
Geodetic Surveys Division (GSD)
• Request for Authority to Print / Print and Sell LMB Forms

Geodetic Surveys
• Request Division
for Registration (GSD) Instruments
of Surveying
• Request for Certification of Land Area as per Masterlist Submitted to DBM by
• Local
Request for Authority
Government to Print
Units (LGUs/ Print and Sell LMB Forms
– Municipalities/Cities)
•• Request
Request for
for Certified
Registration of Surveying
Cadastral Maps Instruments
•• Request
Request for
for Certified
Certification of Land
Position Area As Per
of Reference Masterlist Submitted to DBM By
Points
Local Government Units (LGUs – Cities / Municipalities)
• Request for Certified Cadastral Maps
• Request for Certified Position of Reference Points
Service: REQUEST FOR AUTHORITY TO PRINT/ PRINT AND SELL LMB FORMS
DOCUMENTS
RESPONSE PERSON
KEY STEPS REQUIRED FEES
TIME RESPONSIBLE
FROM THE CUSTOMER
1. Customer submits letter-request and Letter-request None
documents required to the Records Company Profile
Management Division (RMD) Mayor's Permit if for Sale
DTI Business License if
for Exclusive Use
2. The Receiving Clerk accompanies the None
customer to GSD and transmits letter-
request
3. GSD receives the letter-request of the None 30 minutes Ms. Evangeline
customer Mirafuentes
4. The Customer goes to GSD Technical None
Research, Policy and Standards
Development Section/Forms
Management Unit with his/her letter
request
5. Testing of sample forms: Three (3) copies of None 2 hours Engr. Gregoria Gabriel
sample forms requested
5.1 In case of correction to be made None
and unacceptable material was
found, requesting party is advised
to withdraw the submitted form for
correction
DOCUMENTS
RESPONSE PERSON
KEY STEPS REQUIRED FEES
TIME RESPONSIBLE
FROM THE CUSTOMER
5.2 If there is no correction, prepare None 15 minutes Ms. Irlanda Dela Cruz
Order of Payment
6. Customer is requested to proceed to None Accounting Section
4th floor, Accounting Section, for
account coding
7. Customer pays fee, and returns to Order of Payment Per Form P55.00 Cashier
Geodetic Surveys Division with
Official Receipt Form Renewal
P28.00
8. Forms Management Unit prepares Official Receipt 4 hours Ms. Irlanda Dela Cruz
authority for approval of Director of
Lands upon presentation of Official
Receipt by the customer
9. Unit Head/Section Chief initials Authorization 1 hour Engr.Gregoria
Authority Gabriel
Engr. Romulo
Falqueza, II
10. Chief, Geodetic Surveys Division Authorization with 2 hours Engr. Rolando Pablo
(GSD) signs Authority attachments
11. LMB Director signs Authority Dir. Gerino A. Tolentino,
Jr.
12. Office of the Director transmits the
Authority to the Records Management
Division for release
Service: REQUEST FOR REGISTRATION OF SURVEYING INSTRUMENTS
DOCUMENTS
RESPONSE PERSON
KEY STEPS REQUIRED FROM FEES
TIME RESPONSIBLE
THE CUSTOMER
1. Customer submits letter-request for Proof of ownership such None 5 minutes Engr. Romulo
registration to the RMD. The letter- as official receipt or Falqueza, II
request states the brand, model, serial Deed of Sale
number, and owners' address. The
customer brings the instruments to the
office if they are transit, theodolite or
level. Instruments are not brought to
the GSD if they are total station, EDM
or steel tape.
2. Receiving Clerk accompanies the None
Customer to GSD and transmits the
letter request
3. GSD receives the letter-request None 30 minutes Ms. Evangeline
Mirafuentes
4. The Customer goes to Technical None 2 hours Engr. Romulo Falqueza
Research Policy and Standard
Development Section /
Instrumentation Unit with letter-
request
5. Instrumentation Unit verifies None 30 minutes Mr.Benjamin Capili
instrument
6. Instrumentation Unit prepares Order None 30 minutes Mr.Rolando Lagunda
of Payment Ms.Irlanda Dela Cruz
DOCUMENTS
RESPONSE PERSON
TIME RESPONSIBLE
THE CUSTOMER
7. Customer is requested to proceed to None
the 4th floor, Accounting Section, for
account coding
8. Customer pays fee and returns to Order of Payment Steel Tape - P 60.00 Cashier
Geodetic Surveys Division, upon Level - 80.00
issuance of Official Receipt. Transit - 100.00
Theodolite - 100.00
Total Station - 150.00
Recalibration of
Total Station - 100.00
9. Inspection of instrument: None Engr.Romulo Falqueza
9.1 If total station, EDM or Steel tape, Official Receipt None 20 days
inspection will be scheduled &done
in U.P. Diliman, Q.C.
9.2 If transit, theodolite or level None 12 days Engr.Romulo Falqueza
instruments will be inspected in LMB
10. Instrumentation Unit prepares None 3 hours
11. Unit Head and Section Chief signs the Certificate of Registration None 1 hour Engr.Romulo Falqueza
12. The Chief, Geodetic Surveys Division None 2 hours Engr. Rolando Pablo
(GSD) signs the certificate
13. The Technical Research, Policy None 1 hour Ms.Myrna Mayoralgo /
Standards Development Section Ms.Helen Famuleras
transmits the Certificate of
Registration to the Records
Management Division for release
Service: REQUEST FOR CERTIFICATION OF LAND AREA AS PER MASTERLIST
SUBMITTED TO DBM BY LOCAL GOVERNMENT UNIT
(LGU'S – Municipalities / Cities)
DOCUMENTS
RESPONSE PERSON
TIME RESPONSIBLE
THE CUSTOMER
1. The Customer submits to the Records Official request letter None as per R.A.
Management Division (RMD) letter- 7160 Local
request Government Code
2. RMD Receiving Clerk accompanies None
Customer to GSD and transmits the
letter-request
3. GSD receives the letter-request of the None 30 minutes Ms. Evangeline
customer Mirafuentes
4. The Customer goes to the Survey None Ms. Josefina Bugarin
Projects Technical Monitoring and
Evaluation of Cadastral Database
Section to submit letter-request
5. The Chief of Section assigns the None 30 minutes Engr. Apolinar D. Agustin
paper work to an Action Personnel
6. The SPTMECD Section prepares None 2 hours Engr. Joegene Unabia
Certification Engr. Lensy Bunuen
7. The Chief of Section initials the None 1 hour Engr. Apolinar D.
Certification Agustin
DOCUMENTS
RESPONSE PERSON
TIME RESPONSIBLE
THE CUSTOMER
8. Division Chief signs the Certification None 2 hours Engr. Rolando Pablo
9. The SPTMECD Section transmits None 1 hour Ms. Josefina Bugarin

documents to the Office of the
Director for signature
10. Director signs the Certification None
11. Office of the Director transmits the None
Certification of Land Area, as per
Masterlist submitted to DBM by the
Local Government Units, to the
Records Management Division for
release
Service: REQUEST FOR CERTIFIED CADASTRAL MAPS
DOCUMENTS
RESPONSE PERSON
TIME RESPONSIBLE
THE CUSTOMER
1. The Customer fills up request form for None
Certification of Cadastral Map with the
assistance of Public Assistance &
Complaint Unit (PACU)
2. PACU advises the Customer to Mr. Ric Matic
submit his/her request form to the
Geodetic Surveys Division (GSD)
3. The GSD-Technical Services and None 30 minutes Mr. Enrico Palad
Survey Records Documentation
Section (TSSRDS) receives filled-up
request form
4. The TSSRDS does research of survey None 2 hours Mr. Enrico Palad
number, lot number & location
5. The TSSRDS prepares the Order of None 30 minutes Ms. Lolita Cruz
Payment
6. The Customer goes to Accounting None Ms. Jenny Nungay
Section for coding
7. Customer goes to Cashier Section for Official Receipt P25.00/page of Cashier
payment & issuance of Official certification
Receipt then returns to GSD
8. The customer causes the Reproduction is with 72 hours
reproduction of the requested a private entity
Cadastral Map
DOCUMENTS
RESPONSE PERSON
TIME RESPONSIBLE
THE CUSTOMER
9. The Chief, TSSRDS initials the None 1 hour Engr. Dunn Herman
Certified copy of the Cadastral Map Dalire
10. The Chief, GSD signs the certified None 2 hours Engr. Rolando Pablo
copy of the Cadastral Map
11. The TSSRDS staff accompanies the None 5 min Ms. Lolita Cruz
customer to the PACU for the release
of the Certified copy of the Cadastral
Map
Service: REQUEST FOR CERTIFIED POSITION OF REFERENCE POINTS
DOCUMENTS
RESPONSE PERSON
TIME RESPONSIBLE
THE CUSTOMER
1. The Customer submits request for Letter-request None
Certification of Position of Reference
Points with the Records Management
Division (RMD)
2. The RMD receiving clerk
accompanies the Customer to the
Geodetic Surveys Division (GSD) and
transmits the letter-request
3. The GSD receives the letter-request None 30 minutes Ms. Evangeline
Mirafuentes
4. The Customer goes to the Project Letter-Request
Control and Cartographic Section
5. The Project Control and Cartographic None 1 hour Mr. Efren Carasi
Section (PCCS) does research of
reference point
6. The PCCS prepares the Order of None 30 minutes Mr. Efren Carasi
Payment
7. The customer goes to the Accounting None
Section for account coding
DOCUMENTS
RESPONSE PERSON
TIME RESPONSIBLE
THE CUSTOMER
8. The customer goes to the Cashier P20.00 for two (2) or
Section, pays fee, and gets Official less Reference
Receipt Point/s and P2.50 in
excess of 2 pts.
9. The PCCS types Certification letter Official Receipt None 1 hour Mr. Efren Carasi
upon receipt of O.R.
10. The Chief, PCCS initials the 1 hour Engr. Rodelo Collantes
Certification of Position of Reference
Points
11. The Chief, GSD signs the Certification None 2 hours Engr. Rolando Pablo
of Position of Reference Points
12. The PCCS staff accompanies the None 1 hour Ms. Yolly Quitain
Customer and transmits the Certified
Position of Reference Points to RMD
for release
Administrative and Finance Division
• Public Assistance and Entertainment of Complaints
• Public Assistance
Filing of and Entertainment
Leave Application of Complaints
(Sick Leave, Vacation Leave, Paternity Leave,
Maternity
• Filing Leave,
of Leave and Monetization
Application ofLeave,
(Vacation Leave Sick
Credits)
Leave, Paternity Leave,
• Maternity Leave,
Filing of Loan and Monetization
Application of Leave
(PAG-IBIG, Credits)Land Bank / Postal Bank)
GSIS Policy,
• Filing of Loan Application
Reimbursement (PAG-IBIG,
of Traveling Expenses GSIS Policy, Land Bank / Postal Bank)
• Reimbursement
LMB Procurement of Traveling Expenses
• LMB Procurement
Request (Emergency
for Copy of Purchases)
Library Materials (Issuances, Land Laws, Official Gazette,
SCRA, and
• Request for others)
Copy of Library Materials (Issuances, Land Laws, Official Gazette,
SCRA, and others)
Service: PUBLIC ASSISTANCE AND ENTERTAINMENT OF COMPLAINTS
DOCUMENTS REQUIRED RESPONSE PERSONS

KEY STEPS FEES
1. The customer registers his/her name in None None 5 minutes Ms. Alice Morota
the logbook and is given a visitor’s ID by
the guard on duty
2. The Officer of the Day in the Public None 20 minutes Ms. Alice Morota
Assistance and Complaint Unit (PACU)
assists the customer relative to his/her
request or purpose and gives appropriate
form to be accomplished (GSD, RMD,
LAUD or Legal)
3. The customer fills-up the Request Form Duly accomplished Request None 20 minutes Mr. Randy de Castro
Form
4. The Officer of the Day forwards the duly None 15 minutes Mr. Ric P. Matic
accomplished form (s) to the concerned
division for appropriate action, gives one
copy to the Customer for reference, and
advises Customer on date of release of
request
5. Concerned division works on the request None 3 working days Mrs. Imelda Leyson
6. The Customer comes back after three (3) Stub Form None 10 minutes Concerned personnel in
working days and gets the requested every division
documents/data from the concerned
division
DOCUMENTS REQUIRED RESPONSE PERSONS

KEY STEPS FEES
7. The Officer of the Day of PACU informs None 10 minutes Ms. Imelda Layson/
the customers that there are available Mr. Ric P. Matic
flyers related to all modes of public land
application on sales and leases at no
cost, which the Customer may use as
reference
Service: FILING OF LEAVE APPLICATION (Vacation Leave, Sick Leave Paternity
Leave, Maternity Leave, and Monetization of Leave Credits)

KEY STEPS FEES
1. Employee submits Leave Application to Duly accomplished Leave None 5 minutes Ms. Helen N. Tan
the Leave & Benefits Unit, Human Application form (at least Ms. Joselinda Bohol
Resource Management Section, for duplicate)
appropriate action
2. HR personnel advises applicant to submit For Vacation Leave: None 5 minutes Ms. Helen N. Tan
the necessary documents - Leave application shall be Ms. Joselinda Bohol
filed in advance and Mr. Luciano Musngi
whenever possible, five
(5) days before going on
such leave. None
For Sick Leave:

- Medical Certificate for sick
leave application that is
filed in advance or sick
leave exceeding (5) days,
or None
- Affidavit executed by the
applicant in case medical
consultation was not
availed of.

KEY STEPS FEES
For Vacation/ Sick Leave:
- Clearance from money
and property
accountabilities from the
Property Section,
Accounting and Budget
Section, and Cashier
Section for leave covering
thirty (30) calendar days
or more
For Paternity Leave:

- Certified photocopy of the
marriage contract
- Hospital record
- Birth Certificate
For Maternity Leave:

- Medical certificate from
the attending physician
(OB Gyne); and
- Temporary clearance
from Property,
Accounting, Cashier and
Legal
For Monetization of Leave

Credits:
- Letter request stating
reasons for Monetization;
KEY STEPS FEES
and supporting
documents like medical
certificate, receipts of
tuition fees, repairs, etc.
3. The HR personnel reviews/ processes/takes Duly accomplished None 15 minutes Ms. Helen N. Tan
action on the leave application and checks Application Form with all Ms. Joselinda Bohol
the completeness of the supporting the relevant supporting
documents and initials the same documents
4. The HR personnel forwards to the Chief, Application Form with all the None 5 minutes Ms. Helen N. Tan
Human Resource Management Section supporting documents Ms. Estella M. Bucoy
(HRMS) the Leave application together
with the supporting documents for her
signature
5. The Receiving/ Releasing Clerk forwards Duly accomplished Leave None 10 minutes Mr. Luciano Musngi
to the Chief, Administrative and Finance Application Form only for Mr. Eduardo Valdez
Division the Leave Application together vacation and sick leave of Ms, Elizabeth Romero
with the supporting documents for less than 30 days Ms. Asela Co
signature
5.1 The Receiving/ Releasing Clerk of Leave Application and None 10 minutes Mr. Luciano Musngi
the Chief, Administrative and request for monetization Ms. Jessica Nabong
Finance Division forwards to the of leave credits with all Mr. Mario Arceta
Chief, Budget Section the pertinent supporting Ms. Jenny Nungay
Applications for Monetization of documents
Leave Credits for the Certification of
funds

KEY STEPS FEES
5.2 The Receiving/ Releasing Clerk of Leave Application for None 20 minutes Ms. Jessica Nabong
the Budget and Accounting Section Monetization Ms. Eduarda Valdez
records/releases the application to Certification of Availability of Ms. Asela Co
the Office of the Chief, Funds duly signed by the
Administration & Finance Division for Budget Officer
signature All requirements as
specified in no. 2 of this
service guide
5.3 The Receiving/ Releasing Clerk Leave Application/ None 30 minutes Assistant Director, LMB
of the Office of the Chief, Monetization of Leave Mr. Eduardo Valdez
Administrative and Finance Division Credits with all pertinent Ms. Mimencia Aquino
records/ releases the Application to supporting documents
the Office of the Assistant Director
for the Assistant Director’s
signature/initial
5.4 The Receiving/Releasing Clerk of the None 1 hour Director, LMB

Office of the Assistant Director Myrna Esternon
records/ releases the application to Bayani Sacopla
the office of the Director for the
Director’s approval and signature
5.5 The Receiving/ Releasing Clerk of None 1 hour Ms. Eduarda Valdez
the Office of the Director releases Mr. Luciano Musngi
the application and attached Ms. Evelina Balilo
documents to the Office of the Chief,
for preparation of voucher
KEY STEPS FEES
6. The Receiving/ Releasing Clerk of the None 30 minutes Ms. Eduarda Valdez
Office of the Chief, Administrative and Ms. Helen Tan
Finance Division records and releases Mr. Luciano Musngi
the application to the Office of the Ms. Evelina Balilo
Chief, HRMS for Transmittal to
Applicant and for file to the applicant’s
201 file
Service: FILING OF LOAN APPLICATION (PAG-IBIG, GSIS Policy, Land Bank /
Postal Bank)

KEY STEPS FEES
1. Applicant asks for Application Form from Application form None 3 minutes Ms. Leticia Sonza
Leave, Benefits and Welfare Unit
2. The HR Personnel advises Applicant to For PAG-IBIG and GSIS None 10 minutes Ms. Leticia Sonza
fill-up the relevant Application Form and Policy:
submit the same with the necessary Service Record, together
supporting documents with
- Payslip
- Xerox copy of the Office None 20 minutes Ms. Leticia Sonza
I.D.
For Land Bank / Postal

Bank:
Service Record, together
with
- Payslip of the applicant
and co-maker
- Residence Certificate
- Xerox copy of WS
- Certification of no pending
case
- 2x2 pictures (2 pcs.)
3. The HR Personnel reviews/ processes Application Form with all None 10 minutes Ms. Leticia Sonza
the application relevant supporting
documents

KEY STEPS FEES
4. The HR Personnel forwards to the Chief, None 5 minutes Ms. Leticia Sonza
HRMS the Application together with the
supporting documents for signature
5. The Receiving/ Releasing Clerk in HRMS None 10 minutes Liaison Officer/
forwards to the Accounting/Budget Applicants
Section the Application Form for authority Mr. Mario Arceta
to deduct and for signature of the Chief
Accountant
6. The Receiving/ Releasing Clerk in the None 5 minutes Applicants/Liaison
Budget and Accounting Section records Officer
and releases the Application Form to the Ms. Jessica Nabong
Applicant/Liaison Officer
7. Applicant/Liaison Officer brings/ submits None 1 hour Applicants
the Application to the concerned office Liaison Officer
(PAG-IBIG, GSIS, Land Bank or Postal
Bank)
8. Applicant/Liaison Officer waits for the None 2 to 3 days for Officials of concerned
processing/approval of the application Pag-Ibig, office
Postal Bank
and Land
Bank; and
1 day for
GSIS
9. The concerned office (PAG-IBIG, GSIS, None Officials of concerned
Land Bank, or Postal Bank) releases the office/ Liaison Officer
check to applicant and thru ATM
Service: REIMBURSEMENT OF TRAVELLING EXPENSES
KEYS STEPS FEES
1. The Clerk receives voucher from Approved Travel Order None 15 minutes Mr. Ador Nabong
claimant, records the voucher in the Log Duly signed original copy of
Book and assigns Voucher Number Certificate of Appearance
or Certificate of
Attendance
Used Plane Ticket / Used
Bus Ticket
Original copy of Terminal
Fee Receipt and
Boarding Pass
Original copy of Certificate
of Travel Completed
Original copy of Itinerary of
Travel
Reimbursement Expense
Receipt (RER) for taxi
fare, if any
2. The Clerk forwards the voucher together None 15 minutes Mr. Ador Nabong
with the supporting documents to the
examiner for processing
3. The examiner forwards the voucher to the None 30 minutes Ms. Wilma Co
Budget Officer
4. The Budget Officer allocates funds None 15 minutes Ms. Jenny Nungay

KEYS STEPS FEES
5. The Encoder assigns a control number to None 30 minutes Mr. Alejandro Castor, Jr.
the Obligation Slip, then forwards it to the Ms. Jenny Nungay
Budget Officer for signature
6. The Budget Officer forwards the voucher None 10 minutes Ms. Jenny Nungay
to the Accountant for signature Mr. Mario Arceta
7. The Clerk forwards the voucher to the None 15 minutes Mr. Ador Nabong
8. The Clerk receives voucher from None Receiving/Releasing
Accounting Section and records the Clerk
voucher in the logbook
9. The Chief, Administrative and Finance None 2 hours Receiving and
Division initials/signs the voucher Releasing Clerk
Ms. Asela Co
10. The Administrative and Finance Division 1 hour Receiving/Releasing
forwards the voucher to the Office of the Clerk
Assistant Director for approval Atty. A. Recalde
11. Upon approval by the Assistant Director, 20 minutes
the voucher is released to the Cashier
Section for preparation of the check
Service: LMB PROCUREMENT (Emergency Purchases)
KEY STEPS FROM THE CUSTOMER
FEES
TIME RESPONSIBLE
1. End-User prepares Purchase Request Purchase Request Form, None 30 minutes
Inspection Reports, Bill of
Materials
2. Requisitioning Officer signs Purchase Accomplished Purchase None 15 minutes Concerned Division
Request Request Chief
3. Property & Supply Unit certifies PR as to None 1 hour Ms. Filipinas Gagarin
the non-availability of goods in the PS-
DBM & determines if it is in accordance
with the approved Annual Procurement
Plan (APP)
4. Budget Section certifies Purchase None 1 hour Mr. Mario Arceta
Request as to availability of funds Ms. Jenny Nungay
5. Assistant Director approves Purchase None LMB Assistant Director
Request
6. BAC Secretariat receives, checks, None 1 hour Ms. Ivy Atienza
records, and numbers Purchase Request
7. BAC Chairman approves Purchase None 1 hour Engr. Victor B. Balde
Request
8. BAC Secretariat prepares 3-4 sets of Request for Quotations None 3 hours Ms. Ivy Atienza
canvass for signature of BAC Chairman Form Engr. Vic Balde
9. BAC Secretariat posts Quotations on-line None Minimum of 14 Ms. Ivy Atienza
to PhilGEPS & LMB Website days of on- Ms. Carmencita Manuel
line posting

KEY STEPS FROM THE CUSTOMER
FEES
TIME RESPONSIBLE
10. Head Canvasser distributes canvass to None 1 week Mr. Nemesio Antaran
the designated canvassers
11. Opening of price quotations None Minimum of 2 BAC Members, BAC
hours agending Sec, & other
of the mode of concerned bodies
procurement
12. All BAC Members initial on opened None 1 hour BAC Members
quotations
13. BAC Secretariat prepares Abstract of Abstract of Prices Form & None 2 hours Ms. G. Siguan
Prices & Purchase Order Purchase/Job Order Form Ms. I. Atienza
14. BAC members approve Abstract of None BAC Members
Prices & initials on Purchase Order
15. Budget Officer obligates Purchase Order Obligation Request Form None Ms. Jenny Nungay
16. Budget Officer signs Purchase Order None Mr. Mario A. Arceta
17. Chief, Administrative and Finance None Ms. Asela R. Co
Division signs Purchase Order
18. Assistant Director initials on Purchase None Atty. Alberto R. Recalde
Order
19. Director approves Purchase Order None Dir. Gerino A. Tolentino, Jr.
20. BAC Secretariat serves Purchase Order None 1 hour Ms. Grace Siguan
to Supplier Ms. Ivy Atienza
21. BAC Secretariat forwards documents to None 1 hour Ms. Grace Siguan
Property Unit upon notice of delivery Ms. Ivy Atienza
Service: REQUEST FOR COPY OF LIBRARY MATERIALS (Issuances, Land Laws,
Official Gazettes, SCRA, and others)

KEY STEPS FEES
1. Customer inquires from the Librarian on None
the availability of certain materials
2. The Librarian checks the availability of None 30 minutes Ms. Ederlinda Musngi
the requested material/ document Ms. Consolacion
Alhambra
3. If External Customer
3.1 If the material/document is available, None 10 minutes Ms. Consolacion
the Librarian advises the Customer Alhambra
to register in the Log Book
3.2 The Librarian gets the material/ None 30 minutes Ms. Consolacion
document and gives it to the Alhambra
customer for use in the Library only Mr. Gilbert Yboa
3.3 If the Customer requests to photocopy None 30 minutes Mr. Gilbert Yboa
of the material/document, the Library
staff accompanies the Customer to the
photocopying machine
3.4 Customer returns the material/ 30 minutes
document to the Library after having
it photocopied

KEY STEPS FEES
4. If Internal Customer
4.1 If the material/document is available, None 20 minutes Ms. Consolacion
the customer may borrow it after it Alhambra
has been recorded in the Record
Book
4.2 Customer signs for the material/ None
document in the Record Book before
bringing it out of the Library
Planning and Management Staff (PMS)
Planning and Management Staff (PMS)
• Preparation of LMB Accomplishment Reports
•• Preparation
PreparationofofLMB
WorkAccomplishment
and Financial Plan
Reports
•• Preparation
PreparationofofWork
Semestral Statistical
and Financial Data / Information Report from Different
Plan
Regions
• Preparation of Semestral Statistical Data / Information From Different Regions
Service: PREPARATION OF LMB ACCOMPLISHMENT REPORTS
KEY STEPS FEES
1. The Planning-designate of each Division Accomplishment Report of None
submits the accomplishment report to the the Division
Planning Staff
2. The Planning Staff validates/reviews the None Planning Designates
submitted Accomplishment Reports
3. The Planning Staff validates/reviews the Submitted Acc. Report None 30 minutes Ms. Concepcion “Ching”
submitted Accomplishment Reports Mascariñas
4. The Planning Staff consolidates the None 2 days Ms. Concepcion “Ching”
Reports submitted by all the Divisions Mascariñas
5. The Planning Staff prepares draft of None 1 day Ms. Concepcion “Ching”
narrative report and covering memo for Mascariñas
the comments/recommendations of the
Chief, Planning and Management Staff
(PMS), the Assistant Director, and the
Director
6. The Planning Staff finalizes the draft Covering Memo None 1 day Ms. Concepcion “Ching”
narrative report and the covering memo Mascariñas
for the report and submits the same to
the Chief, PMS for initial
7. The Chief, PMS signs the narrative report None Chief, PMS
and initials the covering memo
8. The Planning Staff finalizes the LMB None 1 day Ms. Concepcion “Ching”
Consolidated Accomplishment Report for Mascariñas
signature of the Chief, PMS

KEY STEPS FEES
9. The Chief, PMS signs the LMB None Chief, PMS
Consolidated Accomplishment Report
10. The Releasing Clerk of PMS forwards the None 30 minutes Mr. Fernando Mateo
LMB Consolidated Accomplishment
Report together with the narrative report
and covering memo to the Office of the
Assistant Director for initial and to the
Office of the Director for signature
Service: PREPARATION OF WORK AND FINANCIAL PLAN
KEY STEP FEES
1. Planning will require all Division Chief to Matrix on the proposed None 1 month Ms. Gina Pascua
prepare for the year's Priority Program work program
through the preparation of Work and
Financial Plan
2. Divisions will submit their proposed Work None 2 weeks Ms. Gina Pascua
Program at the PMS, which will be
subjected to the consolidation and
evaluation process.
3. PMS will conduct Planning None 3 days Chief, PMS
Workshop/Session participated by
Planning Officers designated of all
Divisions and their Division Chiefs, if
instructed by the Director
4. Planning to submit final consolidated None 3 days Ms. Gina Pascua
Work Program at the Office of the
director for the Director's approval and for
submission to DENR
Service: PREPARATION OF SEMESTRAL STATISTICAL DATA/INFORMATION
REPORT FROM DIFFERENT REGIONS
KEY STEPS FEES
1. The receiving clerk of the PMS receives Electronic and hard copies None 15 minutes Mr. Fernando Mateo
the statistical report submitted by the of the duly accomplished
regional offices concerned Statistical Report Forms
Accomplished Statistical
Reporting Forms
a. LS-SRS Form no. 1 (Land
Survey)
b. LS-SRS Form no. 2 (Land
Disposition)
c. LS-SRS Form no. 3 (Land
Use)
d. LS-SRS Form no. 4
(Patrimonial Properties)
e. LS-SRS Form no. 5 (Friar
Lands)
f. LS-SRS Form 1-a
(Foreshore Areas)
2. The Chief, PMS refers the statistical Same documents (SRS None 45 minutes Engr. Cynthia U. Lozano
reports to the person handling or forms) provided by the
assigned to consolidate statistical data/ regions Ms. Concepcion “Ching”
information, or in his/her absence, the Mascariñas
statistical focal person directly receives
the regional statistical report from the
receiving clerk

KEY STEPS FEES
3. The person handling statistical work Same documents (SRS None 2 days per Ms. Concepcion “Ching”
reviews/evaluates the report submitted by forms) provided by the region Mascariñas
the regional offices regions
4. The Statistical focal person at PMS Same documents (SRS None 2 days Ms. Concepcion “Ching”
informs the focal persons of the different forms) provided by the Mascariñas
regional office on the result of her regions
evaluation on the report submitted
5. The PMS statistical focal person Same documents (SRS None 1 day Ms. Concepcion “Ching”
consolidates the report submitted by all forms) provided by the (Forms are Mascariñas
regions regions already
prepared for
consolidation
of the total
area in has.
and total no.
of lots)
6. After consolidation of the reports from the Same documents (SRS None 1 day Ms. Concepcion “Ching”
different regions, the statistical focal forms) provided by the Mascariñas
person prepares transmittal and submits regions
the same to the PMS Chief, for his final
review, approval and signature
KEY STEPS FEES
7. If there is any revision in the consolidated Same documents (SRS None 1 day Ms. Concepcion “Ching”
report, it will go back to the statistical forms) provided by the Mascariñas
point person of PMS for correction and regions Engr. Cynthia Lozano
once finalized it will be signed by the
PMS Chief
8. The PMS forwards the consolidated Same documents (SRS None Within 30 mins. Assistant Director
report to the Office of the Assistant forms) provided by the after approval
Director for initial regions of the PMS
Chief
9. The Office of the Assistant Director None LMB Director
forwards the consolidated report to the
Office of the Director for his approval and
signature
The Contributors
Rosario P. Angeles Nemesio R. Antaran Ivy R. Atienza Leonido V. Bordeos
Gloria M. Casino Alejandro A. Castor, Jr. Carmelita A. Dayag Flordeliza P. Federis
Emmanuel L. Genciana Jovita D. Hernando Salambai A. Kadatuan Ric P. Matic

Estella M. Bucoy Resurreccion F. Fetalino Ederlina C. Musngi Teresita J. Reyes
Arnel L. Padua Gina P. Palad Maria Constancia R. Pineda Susan V. Remedios
Elizabeth C. Romero Grace A. Sope Fe T. Tuanda Jennie F. Vale Elvira Reynaldo

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DEPARTMENT OF ENVIRONMENT AND

Developed under the

JOSE L. ATIENZA, JR.

I commend you all for a job well done. MABUHAY!!!

GERINO A. TOLENTINO, JR.

11 SERVICE GUIDES 61 Request for Reference Copy of Plan

2. We value timeliness and responsiveness.

4. We value our customers.

Notes to the Users of the Manual

PURPOSES OF THE MANUAL

The following are the primary objectives of the Manual:

CONTENTS OF THE MANUAL

USES OF THE MANUAL

As a Job Aid, the service provider has to observe the following:

a) Edit or change the affected Service Guide or pages;

DOCUMENTS REQUIRED RESPONSE PERSON

2. LAUD advises applicant to proceed to None 30 minutes Ms. Silangan Abaricio

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

IN CASE OF DEATH OF None

DOCUMENTS REQUIRED RESPONSE PERSON

IF THERE IS A TRANSFER None

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE RESPONSIBLE

DOCUMENTS REQUIRED RESPONSE RESPONSIBLE

DOCUMENT REQUIRED RESPONSE PERSON

DOCUMENT REQUIRED RESPONSE PERSON

DOCUMENT REQUIRED RESPONSE PERSON

In case of death of the None

DOCUMENT REQUIRED RESPONSE PERSON

DOCUMENT REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

Notice of right to lease the None 1 day Engr. Vic Balde

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENT REQUIRED RESPONSE PERSON

DOCUMENT REQUIRED RESPONSE PERSON

DOCUMENT REQUIRED RESPONSE PERSON

DOCUMENT REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

9. The Parties-Litigants agrees to submit None 30 minutes Mr. Buenaventura S.

DOCUMENTS REQUIRED RESPONSE PERSON

DOCUMENTS REQUIRED RESPONSE PERSON

• Request for Authority to Print / Print and Sell LMB Forms

9. The SPTMECD Section transmits None 1 hour Ms. Josefina Bugarin

DOCUMENTS REQUIRED RESPONSE PERSONS

DOCUMENTS REQUIRED RESPONSE PERSONS

DOCUMENTS REQUIRED RESPONSE PERSON

For Sick Leave:

DOCUMENTS REQUIRED RESPONSE PERSON

For Paternity Leave:

For Maternity Leave:

For Monetization of Leave